High-Speed Internet provider for the great state of Utah! Fast, Reliable, & affordable Internet Plans. Local & very responsive technical support.
| Friday | 8AM to 9PM |
| Saturday | 9AM to 5PM |
| Sunday | Closed |
| Monday | 8AM to 9PM |
| Tuesday | 8AM to 9PM |
| Wednesday | 8AM to 9PM |
| Thursday | 8AM to 9PM |
14015 S Minuteman Dr, Draper, UT 84020
Although they were not able to hook up service in my area, Addison and Monica were great! Communication was effective and more than timeliness! Thank you! Hope your service expands!
Installation was painless. The tech was super friendly and helpful, and gave me a heads up when he was going to be arriving. Service so far seems good.
It is an alright ISP service for areas where you can’t seem to get wired internet connections. They are quick to reply to issues sent to them. I normally got a call within an hour of sending a complaint email. Connection wise I get about …
Outstanding. I had century link for years, and UBB is superior in every way. UBB is honest, knowledgable, easy to work with, and got me switched over and running flawlessly in no time. Worth every penny!! I should have switched years ago.
Terrible internet service. Average customer service. If you live in Wasatch or Summit Counties, don’t waste your money. It’s the absolute worst internet service I’ve ever had. When you call customer service they try to upsell you on their most expensive package. It’s a huge scam.
We have only used UBB for a few weeks and we are already so impressed! The customer service is outstanding – helping us quickly with any problems that arise. The internet quality is amazing!
The installation went really well. I don’t know if he could have helped with the router because we had the wrong kind. He did tell us which kind to purchase and it works great.
thanks
Installed service on Friday, the technicians left mentioning there is some network issue, outage on Saturday, on 1-2 Mbps all day Sunday. Sent emails and called no response.
We’ve had UBB for many, trouble-free years. Great ISP. Very reliable and the best part, NEVER a price increase. I refer friends and I suggest you do the same.
We have a newly built house in a new subdivision thus no one can find our address in their database except for gas and utilities. Utah Broadband is the only ISP that could give us internet at the moment. Not even other wireless providers …
Utah broadband service:
If they paid me, I still wouldn’t use them. If you hate money and quality service, sign up! The internet service is in and out and pathetic when it works. If …
Great service getting hooked up and so far internet speeds rock!
Had me up and running in nothing flat and now my speeds are 10x what they were with my CenturyLink DSL account. The next day it dumped snow (easily 16 inches) and I still had my internet connection even with the dish covered in snow.
Pretty expensive for slow speeds to none at all. called customer service to discuss upgrading line to new 50meg service – neighbors got their – but was told “my tower” wasn’t due for upgrade for a while. So why is it that the neighbors with …
I would I’ve 0 stars if I could. When the internet is working then it’s fine I guess. If it’s bit working don’t call in the evening because you’ll end up on hold for a while waiting to the talk to the one person available and he’s not a …
Total ripoff. They put us on the commercial account and was so slow. They had excuse after excuse. They kept me going spending for over a year. Then a neighbor came over and said had same problem and just demand regular consumer account. …
Awesome service! Mike in sales is always so responsive and helpful.
Worked perfectly for the first few months at 8/1, but connection began cutting out for a second every 10 minutes, and then a few seconds every 5 minutes, until the point where it is rare to not lose connection less than 5 times in a …
The installers called before, and arrived when they said they would be there. They kept me informed about what they were doing and why. They were professional and considerate of my concerns reassuring me. Great Job !
Net service has been flawless so far. Technician didn’t run cat5 wire the way I wanted. He put cable connectors in my shingles’s. not good.
953 ping when playing BF1 by myself at 2 am. My family can’t enjoy Netflix with out me playing PS4. The only thing it can’t handle is 3 phones browsingFacebook, and that’s on a good day. Can’t even switch ISP because they’ve monopolized my …
Works great for a few months. Then turns to garbage. Spent this last week resetting the router, calling technical support, and just watching it be patchy and awful. Good costumer support, but I do not want to spend my time on the phone dealing with the internet
Consistently getting 2-3 Meg download despite paying for 20. Can’t even stream a movie without waiting over an hour for it to download enough to start. I get better download speeds on my Verizon lte network connection. With that said, …
We have been using Utah Broadband for about 4 years, never had a problem and connection has been reliable even in severe weather. Just upgraded to their 50mb service!
We are so disappointed with Utah Broadband. Our internet is sooooooo slow. It has slowly gotten worse since we got it, and of course we are stuck in our contract. Can’t even scroll through social media without turing off wifi and using …
We really liked Utah Broadband’s service, the techs were always helpful and we were always able to reach someone. Unfortunately because of where we are at, we weren’t able to get the speeds that we were paying for and ended up trying …
Loved the customer service and the internet is good too 🙂 When it did go out, they were responsive and quick to fix it. Also, no fee increases, extra charges, or haggling over prices. A nice change from our previous provider!
I have had a terrible time and will be changing. Have been paying for 8 Mbps but usually get 1-5. Customer support says it runs at full speed from 1am to 8am and that is unacceptable, I need internet during the day not while I’m sleeping.
i signed up for the 10/5 commercial service because i run a business on this line, wanted a real SLA, and had absolutely had it with catapulsion going down over and over and having literally no customer service. …
We were excited all week for our internet to be install. We bought our wireless router and we were ready. Installers came to the house, said they had to inspect the area. They got on top of our roof and came down within 2 minutes. I was …
Gentleman called and said he could get to my house a little earlier (YEAH!) – when he got there, he troubleshooted the problem and I was all fixed within 30 minutes. I’ve been with Utah Broadband for 5 years – in 5 different houses.. I love them. Wouldn’t switch – ever. Thanks so much.
Thanks so much to the team at Utah Broadband (especially Mike) for getting us set with much faster service, even with a surge in demand due to so many people working from home! Great company, service and people!
Timely and flexible installation. Quick and easy and kind service. Wish they had fiber in my area! Hopefully coming soon 🙂
Low top speeds and lots of modem resets! I have no option in my area aside from wireless, which means Catapulsion or UBB. My UBB service is comparable to Time Warner Cable internet service I got in 2003-2004. It’s not fast, has terrible …
I just switched to UBB and even though it is only the first day I am pleased. My techician, Russ, was fabulous. He was patient and even stayed to help me connect my new network. He gave me a lot of information and was very helpful. Thank …
Great customer service. We had lightning strike out house and fried our system. I called UBB and they had a technician out within hours and everything was back to normal on the same day.
I have been very pleased with the customer service and internet reception received by Utah Broadband. While living in West Jordan, UT for 1 year, I did not have any problems with my internet. Definitely would recommend to anyone needing reliable service.
Great service. They were prompt and polite and gave us exactly what we asked for. It took about 1 hour to get things hooked up. Already we have higher speeds than we have ever gotten with century Link.
Utah broadband was great! Fast service! I would highly recommend!
Short wait time whenever you need to get ahold of them. They are well staffed and are able to get technicians out quickly to install or if internet goes down. You can tell that they value each customer individually and are willing to go the extra mile which was refreshing after working with some of the big name internet companies in UT.
UBB recently upgraded my service. The process was simple and quick. I’m very happy with my new download and upload speeds!
Exceptional service from Utah Broadband from the salesperson who assisted in signing me up for their service to the two equipment installers. UBB is an excellent, fast internet service. I’m very pleased…
These folks are really great! Everyone from sales to installation to tech service has been spot on.They now offer 60 MPS and it’s nice to have a decent speed…, especially with so many of us trying to work from home.
In the well over a year I have had Utah Broadband, I have NEVER had an outage. Service is consistently slightly above the nominal 18 Mgbs of my plan. After struggling with ultra slow DSL for years (nominally 2 Mbps, but often .3 Mgbs in …
UBB will be the only internet service I would ever use, I really enjoy their straight forward business, no BS and payments are super simple. the people who came to install my internet where extremely friendly & respectful along with extremely helpful with non internet questions. Love UBB.
Horrible connection and terrible customer service! I called for help walking through a connection issue and the agent argued with me about the connection and continuously interrupted me when I attempted to explain the issue. Truly awful and would recommend them to literally no one!
Great service! Prompt, efficient, and personable during the install. So far the connection is flawless (I’m on the Residential 10 plan) and I have high hopes this will finally be a good internet service provider experience.
I am giving them 5 stars because the whole month I was with them, the service was awesome and the speed fantastic. Never lost connection, and I was streaming Netflix flawless on my smart TV. …
Used UBB early on, switched to an alternative for a while, but came back to UBB (and even willing to pay a little bit more than the alternative) because they had better service and better responsiveness. All our neighborhood is without cable option for internet, and we’ve mostly all switched to UBB as the best out there.
After struggling with regular service outages, Marc Mahoney finally diagnosed and fixed our problem. Marc was friendly, extremely knowledgable, and thought beyond the simple solution to stabilize our service. As an added bonus, Marc even …
First off, the tier 1 techs are great. When the internet works, it’s good, slower speeds than advertised but still good. …
New to UBB, coming from Century Link…night and day experience. It’s plenty fast for streaming, priced great, and the install was a breeze. One of the best days of my life was leaving Century Link. Couldn’t have done it without UBB.
We were having issues with our UBB internet connectivity and had not been to resolve the issues after several attempts. However, Marc – an incredible service technician – made a service call and was able to identify a number of issues that …
Very happy with Utah Broadband! Lee was fantastic and did a wonderful job! I recommend this to everyone! Customer service was fantastic and we will continue to work with them for sure!
Good service. Good reception. All has gone well so far.
Fast enough for us at a good price. If you are going for extremely fast…like bit coin mining then these aren’t your guys. We stream Netflix from multiple devices and it works which is all we need. No reason to pay for Internet speeds we never need. Customer service is local. We have been completely satisfied.
Marc (and Chris) were both outstanding in (1) Getting us online at five times our prior ISP speed and (2) working all day (and night) to keep my existing internet up while they improved it.
Installer called 15 minutes before arriving and arrived on time. He made sure where I wanted it installed , was quick and professional, doing a clean neat job. He answered my questions accurately and made sure all was working before leaving. The internet speeds are as high or higher , esp. upload speed, and so far no problems.
Well I just handled a fairly technical problem with Utah Broadband. I was in final discussions with Wicked Internet in Park City and Mark Mauer got involved. He was so good and such an expert and professional that HE kept me from changing and going to Wicked. Thanks Mark! I will stay as long as I can get you!
Product does not work as installed – speeds did not match and service cost me 80 dollars in cell data charges due to lack of connectivity and sporadic complete outages. …
Everything went well and installer got it up and running. I didn’t understand why he screwed it into the shingles on the roof when it could have went in the facia at the peak of the roof and the I could have put the cat5 cable in through …
I was not there for the installation, but I was kept updated the whole time so that I knew what was happening. Utah broadband was also very helpful with after service support when it was needed. Good job.
I am happy to say. UBB has done it again. They sent out a tech after the Christmas holiday to fix my service which was knocked out by the storm we had over Christmas. We were getting 0.20Mbps/.0.5Mbps and speeds were slow. After the tech …
Very friendly staff. Very professional. I am super impressed with my installers and the quality of the Internet so far. Got to love smaller companies because they value their customers!
Their technician showed up to my home and was very friendly. But, the first words out of his mouth were “I’m new….” he then began making excuses as to why he wouldn’t be able to install the service and couldn’t actually test the …
Customer service is polite and empathetic to our issues, but unfortunately nothing gets resolved. We pay a pretty penny for two connections but the speeds cannot accommodate our business needs. We have never gotten the upload speed we pay …
They called the morning after I submitted my online application and set me up for an installation the very next day. Drayton was great and very accommodating. And I now have strong internet throughout the house!!
This review is on their customer service. They have been awesome to talk to. On the scheduled day there was a huge snow storm. I thought they would cancel instead they called to see if they could come out 3hrs sooner to check us for …
Installer was great, He gave us options for installation sights as well as router location. We stream tv using a Roku & everything works great. Have not experienced any buffering issues
This is the WORST internet service ever. I cannot believe I’ve stayed with this awful company for this long. The many many times I’ve called them and when I do the tech guys talk down to me and I’ve needed to reset or unplug my router and …
Terrible. We were without internet for 6 days, due to a cable being dug up during construction near our house; not at our house, but nearby. This was on a Thursday, UBB supposedly looked at it and “repaired” it on Friday. However, we had …
Works okay, not fast, some outages, expensive
The installers did a great job. Very friendly and quick. They did m=not get there till late and it was what I expected as far as a wait time. That was my only disappointment. The new internet connection works very well.
Addison was the tech that updated our service and he was excellent. Communication on the scheduled appointment was strong. The internet service itself has been reliable. I recommend!
Worst experience with an internet provider. The internet was out for several days. They came and said they would reschedule and come back. Days passed. They never actually rescheduled and we had to call again. Super disappointed. Once they …
Tech Specialists are knowledgeable patient and kind. We live in a canyon with only Utah Broadband to service the area. When there is an outage they are on it pretty quick.
They scheduled to install internet at my home today. They technician was supposed to call 30 minuted prior to showing up so I could arrange to meet him. Instead I have to call to see what happened and they told me they can’t hook up …
Dealing with UBB is a pleasure. Good prices and great friendly customer service. A technician spent an hour with me patiently walking me through setting up my router that I had inadvertently reset rather than leaving me without service for days before a technician could come to the house.
The technician did a good job getting the wireless dish and system set upbut I didn’t have a router at the time so he couldn’t set up the router. I did the setup I have a lot of devises at my house and not all of them are able to connect. …
I am very excited to have Utah Broadband as my new internet carrier. The internet service I previously had changed hands and the quality and service became very compromised. I am happy to be able to change. The technician that came to my …
Tech was outstanding!! Arrived early! Excellent service!!
I’ve had UBB in three different homes in Midway. I’ve enjoyed their service and willingness to help when you have a problem. If you have a problem, call them, don’t write a bad review. Get off your rear end and let them fix it. Some people are just too lazy to call. I can only give them 5 stars, for this company and their employees.
If I could, I would rate 0 stars. I’m not the person over the wifi in my home, it’s my roommate, and he’s called several times before, and made plan upgrades but each time it stays the same or even gets worse. They’re the worst wifi …
Drayton was amazing during his install at my house. He was there 5 minutes early which was great because I had other things to do later. Drayton also was extremely helpful with the crazy amount of questions I had, he answered them all and …
We pay $80 a month for 20 Mbps, I have done speed checks many times and have never had it faster than 1 Mbps, I would cancel my service with them but cannot due to the location I live UtahBB is our only option, they need to lower prices, if …
I called to get internet and they came and hooked it up the next day. I then had router problems and i was able to talk to a person and they walked me step by step until i got everything fixed. Great internet and excellent customer service. Thank you Utah Broadband
This was our only choice and i was skeptical because of past reviews, but we have had zero problems with them and the internet works great! You need a good router that will reach 1200 sqft or more and if you have that your golden! Installer …
I have been searching for a reliable and affordable new internet provider. Utah Broadband made the top of the list. I worked with Mike Kirkland who made the process quick and easy (A+ service!) I have since referred their internet service to my entire neighborhood.
Great service! Came out the same day I called, even though their next opening wasn’t for another 2 days. They communicated with me throughout. Hope the internet connectivity is just as good!
We have had Utah Broadband for several years now. I was a little ambivalent about leaving Comcast, especially when the parting words of the billing rep when I cancelled, were, “You’ll be right back with us.” I said then, and I’m grateful to …
Perfect and seamless experience. No issues with connection and I work from home so reliability is critical. On the one occasion I needed tech support I made a call, got an immediate answer and my issue was resolved. They even called to follow up later that day. I am 100% happy
Initial phone call informed me that only lower speed internet available for my area (20 mbps). Tech arrived for install, stating no line of sight due to neighbor tree which is north from my roof. Same neighbor has UBB with higher speed …
Installation experience was fine. Got a robo call the night before reminding me, then the tech called the next day letting me know he would arrive in the next 15-20 minutes. installation took about 75 minutes and he was very professional.
Mark came out and did an amazing job and was quick. Lee is also incredible. We had an issue on original installation and Lee reassured us he’d fix it. And he stood by his word.. love the service
**update** Spoke way to soon. Was five stars because I was excited. Now two because I’m hopeful, but UBB is no longer looking promising after just two days. Service is very intermittent and customer service really wasn’t helpful. …
UBB’s technicians, Logan and Addison, showed up on time, discovered the reason why we lost Internet connect, and replaced or upgraded all of the exterior equipment. Both were friendly and professional, and they completed the repair and replacement in a very timely manner. Thanks guys!
Amazing service and the customer service is very friendly. Courtney in billing is amazing.Tech support took a few minutes but they were friendly and got it fixed in a matter of seconds. As fast as xfinity so much better than century link, I can’t even compare.
Constantly get poor, slow and spotty connection. Equipment has been upgraded and still experienced little to no improvement. We have the highest service they offer and still it’s not enough. Looking around for a new isp.
Addison was super, especially climbing on our steep roof in the snow to install the dish. So far, my internet experience has been very good. happily, I know that if I want extra speed, I can request an upgrade or two. Thanks Utah Broadband!
We were locked in to a contract with Comcast for several years. The product was fine but the price was ridiculous with all the billing surprises so we did some quick research and saw UBB had the most favorable reviews in our area (Heber …
Punctual crew! They will call before they show up. We live in Midway, UT and the only other service available was Century Link. The max they would provide was 15 MBps. We stream YouTubeTV and multiple other programs. We needed better …
Amazing tech that came out to do the install. Very nice and hid the cables so they did not show when looking at the house. Customer service is very friendly. Service is great and I don’t have all the extra fees like you do with other carriers.
Totally went out of their way after having to reschedule me due to weather. They sensed my frustration as I work from home and was forced to drive to SLC from Kamas. Had them before in Park City. Great techs, personable and knowledgeable. You can tell they care about their customers and their company. Highly recommend!!!
After being told by two other companies that a signal could not be received at my new home, Utah Broadband told me that a new tower was coming on line in two weeks that would be able to provide a signal. In two weeks and one day I was …
We moved to a new home and UBB seemed like the best option. Decided to give it a try. What we didn’t realize is they use a wireless system and they put a satellite dish on your roof. Website says nothing and no one told me and the installer …
UBB was the only one of 6 different companies that could get internet at my house. It was so easy and painless in comparison to what I had been dealing with. It was installed in 10 min with no problems. By far the best experience I’ve had with an internet company. Thanks UBB!
Installation in the age of Covid-19. Had to have my own people handle everything inside the house, but they were great at setting up appointments, showing up, getting it done and handing off to my people. They were very flexible on the start date. Looking forward to seeing if they can actually deliver 60 mbps.
Fast turn around. Called them one day had a technician there the next explaining my options. I had to do a custom instal due to a line of trees but once i was ready Mark was there the next day and got me hooked up! Very happy so far.
Initial telephone call was handled immediately and professionally. Installation tech called 20 minutes prior to arriving and he arrived exactly on time. Tech evaluated entire property to find best signal and wired directly to my preferred …
Customer service on the phone was great. Everything was very clear and options were explained in detail. Zeke (installer) was fantastic, made the process quick & easy. He was respectful of our home and had a good attitude. Thanks UBB
UBB was awesome. They were quick in scheduling our installation and quick on the install!
The customer service at Utah Broadband has been excellent! My internet went down at around 11:45am, I called UBB at around 12:15pm and a technician arrived around 2:30pm. He spent approximately three hours finding a temporary solution …
Can’t comment yet on the actual Internet service just switch to UBB. This is more a review on the sales and installation which was a joke. Requested residential service. When they showed up to install I requested it be installed on my …
Technician Tyson was great. We live in a difficult area to provide internet service to and i felt like he went above and beyond to ensure that we could get the best service possible. Dealt with several other internet providers in the area and was less than impressed.
They finally came out after multiple complaints. The guy said we got a signal but said that it would not be a good enough signal (even tho the tower was only 3 Miles from us). The service tech was extremely nice and that earned 2 stars …
The company has incredible customer support and their employees go the extra mile to get it done. Monica in Customer Service and Mark, one of their long time engineers, solved multiple problems and got service to our home. Can’t say enough about the two of them…highly recommend UBB!
Great company to work with. In the past we’ve had Centry Link(Qwest) and Comcast and were turned off by their poor customer service. We were desperate to find another company. UBB came out and were very honest with us and told us that we …
I have had Utah Broadband for 10 years now and the service is excellent. I would have to say I cannot remember the last time there was a service outage. Speeds are reliable and consistent. Technical support when you need it is fast, local, and knowledgeable.
Most unreliable internet service provider I’ve had in years. I’ve been using their service for over a year with no other options in my neighborhood. I ran speed test and submitted them. They finally assured me that they were going to …
Had a small glitch around install, but they made it right with me, fiber service has been pretty consistent over the last few months.
Always have great customer service and excellent data speeds. Utah Broadband is the only utility company or service provider I’ve dealt with so far that treats customers like individuals and not just accounts. Highly recommend.
UBB has great customer service and so far everything from scheduling and install has been SO EASY! It’s so nice to have a company make things easy for their customer. Service has been great as well, speeds as advertised and what I’m paying for as opposed to the competition I just switched from. Thanks UBB!
Pretty lousy customer service, to be honest. I improve my service to the Residential Service 60 (50 MBS up, 10 MBS down). I run diagnostic speed tests before calling and my MBS is running at 10-13. So, I call in to speak with a technician. …
With two guys working on the installation, it was done very quickly and efficiently. Everything works at the first attempt, and it’s faster than my previous ISP.
From the first phone call to the installer, this company has been the best I’ve ever worked with. The information was clear and concise, and the installer stayed and helped me upgrade my router, set a router name and password and made sure …
I’ve had Utah Broadband at two locations, one in Summit County, the other in Wasatch County. In both instances service was superior to the previous provider. Best of all, Utah Broadband provides excellent customer service. If you are experiencing connectivity problems, call them 24/7/365 and they will resolve the problem.
I love the customer service that we received from Utah Broadband. From the Sales person to the Installer. This is truly a company that knows how to take care of their customers. Billing is always the same also, the amount doesn’t change. …
I have used several different internet service providers in Salt Lake
in the last 40 years. Your broadband service has been the best.
Equipment installation was quick, professional and on schedule. …
UBB Internet service is similar in speed to using your phone as a cellular hotspot on 4G. It’s sporadically fast and slow depending on the location weather. We had the highest residential bandwidth offered too. If it’s windy or rainy, then …
Utah Broadband has been absolutely amazing! Yes, it is pricey in relation to the advertised speeds, but I have NEVER had any downtime (can’t say the same for Comcast), and I actually get the advertised speeds–sometimes I even get more than …
The installer was knowledgeable and courteous. Clean installation in a very timely manner. Had some issues getting connected initially but that was probably me…lol. Everything seems to be working great now.
The sales person was cheerful, knowledgable, and Tyson, the installer was so fast – within 30 mins. we were up and running with the promised bandwidth. I’m very pleased with these guys and service.
Pay $70 a month and can’t even watch YouTube in 720p, such a great service.
I also reached out to their email for customer support and still have no …
I unfortunately can not recommend this service if there is an alternative option. …
The location of my house is in a spot that isn’t in the line of site of many towers. Because if this we have had terrible internet service. Utah Broadband has worked with us to improve the internet reception inside of our house and also …
When I inquired about available service, stating that it would be a deal breaker for me signing a lease if I couldn’t get fast enough private internet, I was assured there was “no problem – if residential service wasn’t good enough, I could …
I have intentionally waited to send a review to see how my Wi-Fi performed with a recent upgrade. I upgraded to 35 MBPS and paid an additional $20 for that service. It was barely worth it. I rarely get more than 11 or 12 Mbps out of the new service. DISAPPOINTED
Terrible customer service. Speed is terribly slow. Even when I tried to upgrade our speed, they were unable to provide anything faster and insisted that we pay a 150 dollar cancellation fee. During this worldwide epidemic my husband works …
Great Service. The fellow who came out to install the dish and set up was very nice, polite and professional. This is my second time with Utah Broadband and because the service was very good the first time, it was easy to decide who to go …
Very poor service. We had Vivint for several years with good results. They discontinued service in our area and we tried UBB. Poor quality product from the start. Several phone calls and promises later paid to upgrade with little …
If I could them negative stars I would.
Daily we have outages and when the service does work, it is very slow. We have …
Your technician was very proficient,, fast, and through. He was also very patient in answering my questions. The installation process went very smoothly. My wi fi network is operating great. Thanks
Utah Broadband provides excellent service, service guys are always available for questions, etc. They were working on a house down the street and I didn’t have an appointment; they still came and took care of the issue I was having. Marc …
I love being a Utah broadband customer! Everyone is super awesome, from account set-up with Sean to customer service with Courtney and installation techs. I highly recommend this company for not just the internet service but the amazing …
We were very impressed with this company, even during a pandemic they were very amazing. I really was impressed with their customer service as we as the installer and how they handled the information for us to be able to hook up our …
Super easy and quick turnaround to set up from original phone call to installation. Mason, the installer, was great to work with. Signal is consistent and as advertised, in fact, slightly better. 52 Mbps down, 10.5 Mbps up.
UBB has already surpassed my expectations. The install was free and on a Friday night, long after work hours, the technician answered all my questions and was a huge help. Great Company.
Utah Broadband is a great wireless internet provider. I have been with them for almost 5 years now and my bill NEVER CHANGED a cent…until recently when I requested a speed upgrade due to starting to work from home. Other internet …
I love that a human actually answers the phone! It took a week to get someone out to install the up graded equipment but there was no charge. I appreciated a phone call to let me know the technician would be arriving later than expected. Work was done quickly.
Our technician came right on time, was super courteous, and kept us informed of everything he was doing. And he was fast, too! Our internet was up and running in under an hour. Speeds are fantastic. So far, very happy with switching to UBB.
Installer arrived when scheduled. Was very helpful and quick. I was very pleased with their customer service. I would recommend Utah Broadband to friends and families.
We set up a specific package to be installed at our home and when we set it up we were told Utah broadband would provide the router with this specific kind of package. When they arrived to install, they did not have a router and had no idea …
I just recently signed up with Utah Broadband for my wireless internet service.
Austin, the installer, was AMAZING! You would have thought it was his own …
I called, and got an actual person within a few seconds! They set up a service call for the following morning. The tech called 25 minutes early to let me know he was on the way and then he was very careful to ensure he installed the dish in …
Having been a User with UBB for a long time, I’m going to share some observations that are not one off incidents, but consistent recurring issues that never get dealt with in a long term fashion. Before we get to issues though, for the …
Great so far! Had an appointment for next week but they were able to fit me in early. Called on Saturday had internet on Tuesday. Haven’t had an issue with service yet. If I ever do I hope the service department is as good as the installer.
Hey everyone i just installed my internet Service with Utah Broadband!! Mike was amazing with us and the installation went great they are amaythank you so much Utah Broadband we appreciate you guys!!!!
Aaron, our technician was very professional and prompt. He came early in the time slot and was patient with any questions I had. He was good about letting me know what to expect as well as working efficiently. The office space I wanted the …
UBB has been our internet provider for years now, most of the time any issues could be resolved by us resetting our router (annoying yes, but it worked). Until recently…now nothing seems to help. In the beginning (within the last month or …
We called Utah Broadband because our internet suddenly became slower. We thought it might be a result of more people using the service. After deciding to upgrade to a service that cost 20.00 more per month, they came out and installed a …
Utah Broadband Internet used to be good. We went 7 years without any issues. In the last 3 months we have had nothing but problems with no internet. Multiple times a week our speeds drop to below 1mps. Not sure what has happened, but …
These guys are awesome. They are dedicated to customer services which is very rare in Utah. The internet is quick, we have no issues with lag even when running multiple systems like live stream and gaming. The install tech was very …
Day 2 of the UBB awesomeness!! So far, really good! I’m computer literate. I can get around to do the things I need and want to do. My brother, however, is the real techy guy. He usually holds my hand thru this sort of thing but I did this …
We recently upgraded our service and the technician that helped us (Mark Mahoney) was outstanding. There were some problems getting the service up and running due to some bad wiring in our home and he worked with us over several days to …
They have been very helpful every time I’ve reached out whether it’s been for scheduling, installation, technical help, or billing. I’ve never had any issues and have been very impressed with their friendly and professional demeanor. It’s clear that customer service is a top priority for them.
The technician was friendly and knowledgeable. He called when leaving his earlier appointment and arrived just when I expected him. The installation went without a hitch. I had to have him show me where he ran the cable because it was …
Service, speed amd reliability have all gone down hill in the past year.
I had to upgrade my plan by $10 in order for it to work at all with two people in house – when for all the previous years did not. …
Has become horrible after 5 years with this service it failed me, over and over, last few months with outages and slow substandard speeds. I called tech support and got general run around “we have engineers working on the problem” seems …
I read online people talking about UBB’s connection not being the best or being really slow. After having it for 24 hours, it is definitely doable. Could be faster but overall I think it is acceptable and I am working from home. Some spots …
They were quick and efficient in getting me set up. So far the service is reliable and good. When comparing to other service providers UBB is a better value for my needs.
There was some confusion with our appointment time, but after calling (short wait time are always a plus) we got a status of when we could expect our technician. Once he arrived he informed us exactly what he would be doing and got straight …
We live in a rural area with limited options for internet. UBB was great, came out quickly and got us set up. Their service and speeds are far superior to any of the larger companies like HughesNet (we had them before and it was a joke how …
We live in an area with not a lot of internet options, when I discovered Utah Broadband I was so happy! Their customer service was wonderful and their technician, Mason, was awesome. All my questions were answered and Mason even moved the …
We have had nothing but excellent service from Utah Broadband. From the Customer Service reps that answer the phone to the Tech’s that help with any issues to the service rep that shows up to do the work, they have been top notch, period. …
The installer was friendly and easy to work with. He did a great job and was quick. We are so happy to be able to have good internet through this service.
Just had UBB installed so can’t comment on the speeds but so far their service is great. They were up front and honest about what would work at my home. They followed through and communicated well and came when they said they would.
Got the new 1G fiber optic internet. Works great.
Very excited to have this speed of internet. I thought we were at a loss when we moved to our new house. Utah Broadband was able to get us on the schedule very quickly. The hookup was quick and easy!
UBB is awesome!! They’re customer service is also top notch!! Living in Eagle Mountain, a lot of people have another local company and they’re always having problems. UBB has been so great for us, especially with limited options in Eagle Mountain!
I ordered my internet online on a Saturday and it was up and running by Thursday afternoon. Installation was free with a one year commitment. No disruptions to our streaming like we experienced with a different provider… I have heard sometimes a windy day makes it rough. So I guess time will tell
I’ve had Utah Broadband for several years now, has been a good experience. I’m leaving a review today to confirm they are still fantastic. Like many of us, I needed faster service while working remotely during the stay at home period for …
Chris helped us with our landline today. He was fantastic!!!! He was skilled, professional, personable and a joy to have in our home. We’re very impressed! Thanks Chris!
I’m very happy with the service I’ve received from Utah broadband they have been very thorough, and Mike helped me get scheduled right away. THANK YOU!
The customer service and tech were great to deal with. The internet quality is probably a 3-3.5. It dropped on me twice early in the am. Hopefully, my service will become more steady.
Happy with the fast and stable internet service they provided. Been using century link’so services, and they only have 10mbps plan for my area. With UBB’s 60mbps plan, it’s a huge leap.
Worst service and wifi I’ve ever had. We came from xfinity because we moved and no one services the hill I’m on except broad band. Broad band is about 1/16th the speed as any other provider for the same price. They also promise no more than …
Install team was great. I didn’t want the equipment on my roof so they worked hard to find a spot with good reception and were able to install the dish on the side of my deck in an inconspicuous place. The company was also very …
Customer service was very good at helping me set up 1st appointment. The service Tech that came out Quickly did his job and help me set everything up in my house. I am very happy
We have been customers for about 4 years. Quality, reliability and speed have been decent. However if you need support, prepare to wait for several hours. They have an option to call back when it is your turn. They have never called me …
Love love love Mike he is hands down amazing! Love Utah broadband. Had them in the past & glad to be back with them..
The gentleman who showed up to set up my system were professional and very friendly, my 9 year old daughter who can be a chatty Kathy even had to talk to them and the were very nice to her and didn’t get bothered by her. They had me set up …
We requested a service call to improve our internet performance. Hunter was dispatched promptly, was professional in his work and helped us select the best option for our situation.
My internet provide kept sending me the wrong equipment for my internet service. I was without internet for almost a week when I finally got frustrated enough to contact Utah Broadband. Utah Broadband just happened to have a cancellation …
The installation process was super smooth and my sales guy made everything so easy!! I’m super happy I chose them as my internet provider!
Hey this is Windy!! I just got my service installed and upgraded Mike was amazing in helping us out with getting us the most great option and they have great offers they are awsome thanks guys and to everyone I highly recommend Utah Broadband for their first Choice!!!!
The newly installed equipment didn’t work and a lot of time was wasted trying to figure out why, but the young men who came out to install were delightful and knowledgeable. The next day the reinstallment was completed and I am happy with the service. They couldn’t have been nicer.
Excellent customer service! Mike was understanding and very friendly. He was quick to resolve my issue, and I am happy I was able to get something worked out as fast as I did. THANK YOU!
Internet works as said. Install was quick and looks good. Had troubles originally getting it linked up. Everything works well now
Utah broadband has always been super helpful, fast to provide service and friendly. I feel good about being a customer. Great experience with them. Only reason not 5 stars is their pricing is really high for the speeds. Hope this improves in the near future.
Mike, Monica, Addison and Mason were all extremely helpful and patient in getting our service connected. We are really grateful to them and to Utah Broadband. These folks are all really professional and kind and we are very impressed.
In less than 1 week the internet has gone out multiple times, for as long as 24 hours at a time. Never experienced internet service this inconsistent and with such poor quality.
The installer called me and arrived on time. He took a few minutes to assess the situation and recommended where to put the dish. He installed the dish and cable with amazing speed and showed me what he had done. He was so fast. The …
Utah Broaband was very quick scheduling and completing our install. Speeds are better and more consistent than our previous provider. The install tech was unusually knowledgeable. Thanks!
Great service good internet. I would highly recommend Utah Broadband.
I was very impressed with Dillon the technician that set up internet for us. He seemed knowledgeable, fast and friendly. And…. We finally found internet that works at our home!! Yay!
Mike the sales man was awsome and the installer did a great job and was professional thank you guys
They were so helpful, quick, easy to talk to, and patient! Mike was such a huuuuuuuuge help and made sure we were taken care of! Can’t remember department he was in though haha.
UBB is great! Super fast installation. The technicians were very knowledgeable and helped with any questions I had. I usually run speed tests and I’m consistently around 900 Mbps! Super great service and a fair price.
Great service…the service tech went beyond the mark to satisfy us. He was efficient, informative, helpful and very courtious. Those we dealt with were a good reflection on the company.
So happy to have UBB again (moved and they finally just arrived in our new area). Install was complete the same day I signed up. We’re getting over twice the speed for a lower price than with our previous ISP which often had service issues and regularly raised our bill.
We have had issues with our internet provider FOREVER, so we decided to look into making a switch. When I called Utah Broadband I was immediately put through to a HUMAN who was very kind, helpful, and knowledgeable. While it would have …
I have had their service on the highest speed they offer and it’s disappointing to say the least. I have had other service providers in other homes I’ve owned in the valley and UBB doesn’t deliver what they claim to. Highly inconsistent up time and speeds. Overall you will regret going with them. Do yourself a favor and look elsewhere.
My experience has been very helpful when needed, understanding and even informative. I would recommend this company to anyone.
I was very pleased at the speed they responded to my request for install and the professional, considerate technicians who made the install. …
They’re not too terrible.
The service is good. The internet quality is great. It’s been choppy maybe twice …
Great customer service they always reach out when they update the system to make sure your router complies.
I just moved back from Calfornia .. I was warred about the internet I need to choose and the Campany that I need to sign up with … someone recommended them to me but still I was not sure until I did signed up and it was a great choice… great customer service and very fast internet….
Great internet service. Usually quick to respond when slow or not responsive. A little more in cost than my past ones. But usually a little more reliable.
Terrible website. It doesn’t save payment options, it doesn’t allow you to even log out which is in direct violation of PCI. Service is okay, staff are nice, but let’s move your website into 2022 PLEASE!!!
Soo unbelievably frustrating. We have been without Internet for 5 days now. If they actually make it tomorrow it will be our 6th day. I would not recommend using them. They also can’t assist you on Saturday or Sunday.
Such a great experience setting up this internet service! Mike was quick with setting everything up and I didn’t have to wait on the phone for an hour like I have with other internet services and providers. If you’re wanting to set up internet hassle free, definitely call Utah Broadband and ask to speak with Mike!
Mike in sales is seriously the most helpful and amazing person in the world! Great service and you dont have to worry about your pricing going up in a couple months!! Thank You
The absolute worst internet I have ever had, hands down. You might disgard this review as a negative consumer but no. I pay for their “60mgb” plan and literally never get more than 5-20mgb and ALWAYS ALWAYS have a ping of 150-200. Unusable. …
The connection is great! I actually get the speeds that I’m paying them for unlike with certain other companies we all know all too well. It’s nice having a local option that’s cheaper than the big name ISPs. When they came to setup the …
My HOA signed a contract with Utah Broadband. I had many concerns but the hoa management would not talk to me about them, and hung up on me. …
So far we are not off to a good start. I was promised twice as fast speed for roughly the same price versus a local user which we have been happy with to date. However the change would allow for fiber to eventually be installed before the …
Excellent service! Phone support excellent, installation excellent, billing excellent! UBB is a professional service from A to Z. I highly recommend them. My experience has been, nothing less than great!
The installer did a really good job everything is really clean. I did not think we would have to run a cable we just built a brand new home I was very worried about puncturing holes into my siding and ot not looking good but he was …
We are a new customer and the service install was meticulous and personal. Their on-site crew went above and beyond in making certain that the dish was located in the correct position and they even touched up some paint on the side of our house. Our speeds are fast and the service is wonderful. I’d highly recommend them.
Superb customer service! Mike was professional and quick to help me resolve my issue with needing immediate new service. Moved from out of state this past weekend, had another service in place, and wasn’t able to get connected through …
Utah Broadband is a GREAT local company. I have used them through my business for 2 years and they have been wonderful to deal with and helped me out when I needed them in a sticky situation. I just spoke with Mike to get my residential …
Our experience with Utah Broadband was excellent. They were kind and efficient and made changing to them easy. Thank you.
Utah Broadband was great when there were not many good options in my area. I’ve since found something better for my needs but would not hesitate to go back to UBB if I needed it.
This service has been great! We hardly never have issues. If we do, they solve it quickly! Usually the “Tower” needs to be adjusted! I would highly recommend!!
We signed up because our options were limited and basically paid a subscription fee for awful service while we used data from our phones to do anything requiring a connection. Tech support was useless and just said, “everything looks fine …
Zane installed our wifi. Only one day in but install and set up went great. They are also a Podium customer so 5 stars just for that!
Amazing service. Mike reached out to me about setting up service at my new house and got it done within minutes over txt! No upselling on tv or mobile plan bundles lol. Just great fiber internet for a great price.
Utah Broadband has worked flawlessly for me for several years. I can’t remember it being down, EVER, and the speed is great for any of my usage requirements. I recommend Utah Broadband.
Frustrating customer service. Set up a month to month over the phone. Install man had my wife sign a yr contract that was not communicated to me. Try to cancel for utopia fiber which was the plan and then they charge me for an early …
Dealing with UBB is a pleasure. No telephone tree, no endless waits on hold, no confusion about whether I called the right department, no jacking up the fees every year. They do one thing and they do it well. Very pleased.
Satisfied customer in Park City! I very consistently maintain the 100mbps they have promised me! In the past when I have been with some of the bigger national conglomerate providers I was always lagging on my speeds and had huge fluctuations for no reason. UBB has won/earned my business!
Our experience with Utah Broadband has been very good. Our speed is excellent and on the few times we have needed to contact service we were treated very well. We have been with them for 6 years
I was going to get internet service from another provider, but because of the delay and poor customer service, I had to cancel. With Mike’s great customer service, making the decision to go with Utah Broadband was easy. When it comes to customer service and helping you find the best deals, Mike is the boss!
I got to say that I am pretty impressed so far. Mike, the sales guy, was great to work with. Process was very quick and easy. So far the internet service has been great. I don’t have the fastest connection but everything has been …
Our technician was so amazing and kind! He did his best and didn’t take not having the right ladder to stop him! He knew how important it was for me to have internet! …
Utah broadband was very easy to work with. Though we had some issues installing due to weather, they could reschedule and take care of us. The technicians were amiable and efficient. Communication has been tremendous, and they are always …
After a couple weeks of service, we’re very pleased with the speed and reliability of Utah Broadband. We have experienced only a couple of very brief interruptions, possibly due to weather. Our installation was done quickly and professionally and the technician was careful to check with us regarding the dish location.
Very happy with our new internet service. The salesman Mike was very personable and answered all my questions. He was very good to inform me about the installation. The tech was also great. He even offered to help me carry in my …
So happy to have found Utah Broadband! I had the best experience with Mike getting my account setup and then Hunter was fantastic when he came to install. It was all so fast and simple. (A very different experience than I’ve had with other …
Beyond impressed with Utah Broadband! Stellar service 100%. Mike was very professional, helpful & quick to get me on the installation schedule. Their installer Zane was great with communication & excellent with the installation. There …