Utah Imaging Associates, also known as UIA, is a medical facility that has been providing diagnostic and interventional imaging services to customers since 1997.
EXACT SAME issue as everyone else. I received no bill, but was sent directly to collections by Utah Imaging. I paid the amount to Clear Management Solutions, but after reading all the complaints, I wish I would have fought it. It seems …
I have also been on terminal hold then finally transferred to a weird voicemail section. I am not paying until I get a confirmation that this is a real company. 🤬 …
Awful billing/collections. If I ever have a procedure involving them again, I will have the facility use someone else or go somewhere else instead. Terrible.
Zero stars would be more appropriate. Apparently they don;t know how to bill Medicare or a medigap company. Then they send threatening letters with NO other communication even after you’ve contacted them. Will be filing a complaint with the hospital that uses them. AVOID USING.
I got a bill for 39 dollars 2 months after the service and right away the threatening of sending me to collection I call to see what the bill was for they couldn’t even tell so I hung up on the first call cause also she had the worse …
Their billing company is horrible. They waited a year later from my visit to the St. Mark’s hospital to send me a left over bill. I had no idea that I had a bill to pay to this company until a week ago when I got a bill on the mail. I had …
Looks like these guys were already getting terrible reviews before their massive data breach. I don’t even know how they got my information (apparently someone in my family getting an x-ray or something) but now supposedly they’ve …
They are a specialized billing department that doesn’t know how to properly bill insurance. Furthermore, they use extortion and fear tactics to collect, this was on a simple $140 bill which wasn’t due until 30 days from the day my wife …
Add me to the list of no bill, sent right to collections. Who knows if the folks who stole their data are those who are calling me to collect, or if it’s a real collections company. WONDERFUL!
They sent me a bill for an x-ray they already billed my insurance for, then put that maximum benefits had been reached… My insurance told me NOT to pay it!
They also misbilled a family member and called me repeatedly, claiming that the …
Horrendous experience thus far. I received a bill from Utah Imaging Associates a week ago billing me for materials in the amount of $390 dollars from a hospital visit I had back in December. I thought it seemed strange that the bill said I …
It’s always frustrating to get a letter from a company you haven’t heard of telling you someone breached their system and got all of your sensitive info. At least they sent me a letter 3 months later, and told me the steps they took so it won’t happen again. Not sure how it helps me, since they already have all of my info.
My wife had a broken thumb. They looked at her exray and reported that her thumb was fine. She injured it again about a year later. They said the same thing. We took her exray to western Colorado orthopedics where everyone who saw the …
Their billing company MSNLLC is horrible. I was in an auto accident, so the auto carrier had to pay first before my employer’s insurance would kick in. They could never get it right, all they needed to was send an explanation of …
My 94 yr old mother’s procedure was never properly billed, her supplemental was never billed, her 43.80 balance was turned over to collections! Something is seriously wrong with this organization! The Doc’s need a working over by someone who understands business operations!
My husband and I are still going back and forth with this company for my daughters x ray while in the NICU over a year ago. Our insurance company couldn’t believe that a billing department could be so confused about their own billing. Seems from other reviewers that this is a common theme for them. Avoid if at all possible.
Have never even heard of this company or have used them. Got a letter today, Dec. 13, about a security breach that potentially leaked things like my SSN. The incident supposedly happened Sep. 4, and the letter is dated Nov. 18.. I am …
They failed to send the bill to insurance several times. They even lied saying they billed insurance and got a response that we were not covered. We got out insurance on the phone with there office and the story changed. For one bill they …
Very sketchy company. I also had the issue of never receiving a bill and them immediately sending to collections. Looks like thats a very common problem. Also looks like they were hacked a few months ago and I was never notified which I …
Went and had an Ultrasound with these guys. Pre-paid $70 as that was their policy for those with an HSA insurance policy. Never received a single bill after that. Never received a single phone call. Two months later I got notification I …
The worst company, local hospitals need to stop using this company.
Same as all the other comments. I received multiple letters in one day for, $5,$5,$5 $10, $7, and the big one of $22. …
My wife had a mammogram follow up at Lone Peak Hospital with them and never got the bill. 60 days later and sent to collections. Horrible business practice and shameful customer service. Why are hospitals still using these doctors?
I never received a statement until it went to a bill collector! They claimed they sent ONE, but I carefully paid all my medical bills relating to my surgery. So for a $10 balance, my credit is ruined. I was told they are only allowed to …
I intend on suing this company for damages. I had a five dollar bill that was never sent to me, they forwarded it to a collections agency never called never did any diligence and without 30 days notice. I had to pay over a hundred dollars …
I should not have to do their jobs for them! They send a bill for services my husband had without posting the payments that my insurance sent. They sent a bill to me for services that I had without posting payments that my insurance paid. …
There was one bill of $5 that I missed and it was sent to collection 2 months after the service date. $5! That is not the only bills I have gotten from them and I have paid the others promptly. Between that service date and the collection …
Didn’t even go to this place.. yet i have 2 bills for the same amount.. 2 different account numbers.. wasnt even notified of this bill before clear management solutions sent me a collections bill!!! For 28 dollars now my credit has a ding!!! Not happy at all!!!!
No attempt to send a bill…they have my mailing address, email, and phone number and yet they send me directly to collections. Over and over again this happens with this company, so it’s not a fluke or a mistake, it’s their process and it’s extremely unprofessional and stressful for patients. Get it together, people!
Although my experience was initially similiar to others in this chain, I can now report that all of my billing issues have been taken care of. The key here is to move beyond thier outsourced billing group if you have some issues. I spoke …
My lumbar spine MRI was sent to them to be read. They reported the spine findings and specifically stated there were no incidental findings and the aorta and kidneys looked normal. I was going through the images slice by slice and noticed a …
How is this company still in business? Sent to collections before billing correct insurance company. The received calls from collection AFTER they were suppose bill correct company. NOW they say they are going to pull it … instead of pulling it a month ago!
Add us to the testimonials of folks sent to a collections agency without ever receiving a bill. My husband was hospitalized and out of work for a time. In order to budget, I kept copious notes of every bill and payment that went through my …
THIS COMPANY LEAKED MY SOCIAL SECURITY NUMBER. I got a letter saying that Utah Imaging Associates Inc. released my information including social, address, date of birth etc etc. Their “fix” was offering ONE YEAR of a identity theft …
I too never received a bill until I received notice it was going to collections. When I called I got a very nice human who immediately sent over an email copy of the statement and made arrangements for payment at the same time. I have no …
Same complaint as everyone else. Their billing is horrible. I never received a bill from them for amount insurance didn’t cover, around $29. Instead I received my first notice from Clear Management Solutions threatening for payment. I paid …
Absolutely horrible experience with their billing department. Our insurance denied their claim twice before they finally submitted it correctly. Once the insurance processed the claim, they never sent us an updated bill. They sent a balance …
EXACT SAME issue as everyone else. I received no bill, but was sent directly to collections by Utah Imaging. I paid the amount to Clear Management Solutions, but after reading all the complaints, I wish I would have fought it. It seems …
It’s the worst I don’t even remember getting a full statement then intensive this.. sketchy company 😠 …
You take my money, don’t send a receipt, and now the number listed for your business is considered “non-working”? Is this even a real company?
I have also been on terminal hold then finally transferred to a weird voicemail section. I am not paying until I get a confirmation that this is a real company. 🤬 …
This company is not possible to get ahold of.
Theft through fraudulent charges.
The Billing Department is a disgrace.
it is a horrible provide, never got bill or contacted from them, then a mail from debt collect agency.
Awful billing/collections. If I ever have a procedure involving them again, I will have the facility use someone else or go somewhere else instead. Terrible.
Zero stars would be more appropriate. Apparently they don;t know how to bill Medicare or a medigap company. Then they send threatening letters with NO other communication even after you’ve contacted them. Will be filing a complaint with the hospital that uses them. AVOID USING.
On hold for over 25 minutes and counting…
Or I can leave a voice mail and they’ll call me back in the next business day. …
I would give zero stars if possible. TL:DR – paid my bill in full and they still sent me to collections.
I got a bill for 39 dollars 2 months after the service and right away the threatening of sending me to collection I call to see what the bill was for they couldn’t even tell so I hung up on the first call cause also she had the worse …
Their billing company is horrible. They waited a year later from my visit to the St. Mark’s hospital to send me a left over bill. I had no idea that I had a bill to pay to this company until a week ago when I got a bill on the mail. I had …
Looks like these guys were already getting terrible reviews before their massive data breach. I don’t even know how they got my information (apparently someone in my family getting an x-ray or something) but now supposedly they’ve …
They are a specialized billing department that doesn’t know how to properly bill insurance. Furthermore, they use extortion and fear tactics to collect, this was on a simple $140 bill which wasn’t due until 30 days from the day my wife …
Add me to the list of no bill, sent right to collections. Who knows if the folks who stole their data are those who are calling me to collect, or if it’s a real collections company. WONDERFUL!
They sent me a bill for an x-ray they already billed my insurance for, then put that maximum benefits had been reached… My insurance told me NOT to pay it!
They also misbilled a family member and called me repeatedly, claiming that the …
Horrendous experience thus far. I received a bill from Utah Imaging Associates a week ago billing me for materials in the amount of $390 dollars from a hospital visit I had back in December. I thought it seemed strange that the bill said I …
It’s always frustrating to get a letter from a company you haven’t heard of telling you someone breached their system and got all of your sensitive info. At least they sent me a letter 3 months later, and told me the steps they took so it won’t happen again. Not sure how it helps me, since they already have all of my info.
The billing department is the worst. It’s a battle and they will attempt to ruin your credit instead of working with your insurance.
My wife had a broken thumb. They looked at her exray and reported that her thumb was fine. She injured it again about a year later. They said the same thing. We took her exray to western Colorado orthopedics where everyone who saw the …
Their billing company MSNLLC is horrible. I was in an auto accident, so the auto carrier had to pay first before my employer’s insurance would kick in. They could never get it right, all they needed to was send an explanation of …
My 94 yr old mother’s procedure was never properly billed, her supplemental was never billed, her 43.80 balance was turned over to collections! Something is seriously wrong with this organization! The Doc’s need a working over by someone who understands business operations!
My husband and I are still going back and forth with this company for my daughters x ray while in the NICU over a year ago. Our insurance company couldn’t believe that a billing department could be so confused about their own billing. Seems from other reviewers that this is a common theme for them. Avoid if at all possible.
Have never even heard of this company or have used them. Got a letter today, Dec. 13, about a security breach that potentially leaked things like my SSN. The incident supposedly happened Sep. 4, and the letter is dated Nov. 18.. I am …
They failed to send the bill to insurance several times. They even lied saying they billed insurance and got a response that we were not covered. We got out insurance on the phone with there office and the story changed. For one bill they …
Very sketchy company. I also had the issue of never receiving a bill and them immediately sending to collections. Looks like thats a very common problem. Also looks like they were hacked a few months ago and I was never notified which I …
Went and had an Ultrasound with these guys. Pre-paid $70 as that was their policy for those with an HSA insurance policy. Never received a single bill after that. Never received a single phone call. Two months later I got notification I …
The worst company, local hospitals need to stop using this company.
Same as all the other comments. I received multiple letters in one day for, $5,$5,$5 $10, $7, and the big one of $22. …
My wife had a mammogram follow up at Lone Peak Hospital with them and never got the bill. 60 days later and sent to collections. Horrible business practice and shameful customer service. Why are hospitals still using these doctors?
I never received a statement until it went to a bill collector! They claimed they sent ONE, but I carefully paid all my medical bills relating to my surgery. So for a $10 balance, my credit is ruined. I was told they are only allowed to …
I intend on suing this company for damages. I had a five dollar bill that was never sent to me, they forwarded it to a collections agency never called never did any diligence and without 30 days notice. I had to pay over a hundred dollars …
Same as everyone else here. I received a bill from Clear Management Solutions before ever knowing I had a bill to pay to Utah Imaging Associates. …
I should not have to do their jobs for them! They send a bill for services my husband had without posting the payments that my insurance sent. They sent a bill to me for services that I had without posting payments that my insurance paid. …
There was one bill of $5 that I missed and it was sent to collection 2 months after the service date. $5! That is not the only bills I have gotten from them and I have paid the others promptly. Between that service date and the collection …
Didn’t even go to this place.. yet i have 2 bills for the same amount.. 2 different account numbers.. wasnt even notified of this bill before clear management solutions sent me a collections bill!!! For 28 dollars now my credit has a ding!!! Not happy at all!!!!
No attempt to send a bill…they have my mailing address, email, and phone number and yet they send me directly to collections. Over and over again this happens with this company, so it’s not a fluke or a mistake, it’s their process and it’s extremely unprofessional and stressful for patients. Get it together, people!
Although my experience was initially similiar to others in this chain, I can now report that all of my billing issues have been taken care of. The key here is to move beyond thier outsourced billing group if you have some issues. I spoke …
My lumbar spine MRI was sent to them to be read. They reported the spine findings and specifically stated there were no incidental findings and the aorta and kidneys looked normal. I was going through the images slice by slice and noticed a …
How is this company still in business? Sent to collections before billing correct insurance company. The received calls from collection AFTER they were suppose bill correct company. NOW they say they are going to pull it … instead of pulling it a month ago!
Add us to the testimonials of folks sent to a collections agency without ever receiving a bill. My husband was hospitalized and out of work for a time. In order to budget, I kept copious notes of every bill and payment that went through my …
THIS COMPANY LEAKED MY SOCIAL SECURITY NUMBER. I got a letter saying that Utah Imaging Associates Inc. released my information including social, address, date of birth etc etc. Their “fix” was offering ONE YEAR of a identity theft …
I too never received a bill until I received notice it was going to collections. When I called I got a very nice human who immediately sent over an email copy of the statement and made arrangements for payment at the same time. I have no …
As with most reviews of this place, I found out I had an outstanding bill from this service through a collections agency. …
Same complaint as everyone else. Their billing is horrible. I never received a bill from them for amount insurance didn’t cover, around $29. Instead I received my first notice from Clear Management Solutions threatening for payment. I paid …
ATROCIOUS Billing Department!!!
BEWARE – Your credit rating is at stake by doing ANY business with this place!! …
Absolutely horrible experience with their billing department. Our insurance denied their claim twice before they finally submitted it correctly. Once the insurance processed the claim, they never sent us an updated bill. They sent a balance …