wow after reading the reviews i am shocked. so i’m clearly not the only one who has had their credit ruined by this company! ridiculous, it goes back for years yet they said they recently changed some sort of accounting company? are you …
Received bill claiming insurance had “denied our claim.” Confirmed with insurance that no claim had been received. Appears my experience is not unique.
This company tried to triple billi us, they billed the insurance twice and then we paid by credit card but they continued tried to bill us again from an outside billing company, the results took incredibly long time with inconclusive results.
The worst call center I’ve ever experienced. I’ve called 3 times in the past week and every time they made an excuse for a computer issue (after sitting on hold for 15-20 minutes) and told me to call back later. It’s an absolute nightmare.
I had a very different experience from other reviews. I lost my statement but googled the company. I went directly to their website and clicked on a link to contact them. I sent an email and within minutes I got a response with information about how to pay my bill.
Unreasonable prices and they would not work with me. To give you an idea the dermatology appt to numb, remove and bandage was $75. For Utah pathology to test the removed skin $59. Doesn’t make sense.
I got a bill from 2018 that I did not know I had. I called Utah Pathology and they got me in contact with there billing company and resolved the problem very fast. I was able to pay my bill over the phone much easier than other medical companies I dealt with in the past.
My husband and I used Dr. Puller who was great however we have been sent to collections for $59 all because their billing department wrote down the address wrong. We never received a call saying we owed anything or any letters. Highly …
I had the same experience as others on this Google review platform. This organization never sent me a bill and my account was sent to collections. I did not know until my credit score was dinged. Absolutely ridiculous and unprofessional.
If you want to be paid, maybe your billing department should stop hanging up on people calling in. This happened 4 times a row. I’m on hold for the 5th time. And no- I don’t have my PIN# for the website that’s why I’m calling to pay over …
Initially I had an issue with contacting the payment services to make a payment. I had been on hold for a while when my call was disconnected with the call center. …
If I could give zero stars I would. DO NOT ALLOW YOUR DOCTOR TO USE THIS LAB. getting bills from a year and a half ago. The offices are a joke. No one knows what the other is doing. I’m 100% sure this is fraud.
I never received a bill from this company. Then suddenly a debt collection agency sent a letter. The amount of money is under $8. I really don’t even know why I am being charged this bill. Next day I received a call and found that the bill was sent to my old address. I am changing my review to 5 stars
I have called this company over 24 times to get help and make a payment. I have yet to have ANYONE answer the phone. We ended up having to google some number which I’m assuming what the Dr. who ended up clarifying some details on Bill. I …
I received a bill from this company, I called and gave a girl my insurance information, I’m a disabled war veteran and the VA covers my medical 100%. She said she would take care of it and bill them. I didn’t hear anything for months, no …
The billing department is the worst out there. You can give them the same information over and over and they will make a mistake and you will get another bill. They also had my personal information stolen from them. If they can’t bill competently can they do lab services competently?
I received a notice saying that I had an amount due with this company. I have NEVER received a bill from them! Finally after 2 phone calls and almost 10 minutes of waiting on hold, someone answered. It’s from 11 months ago! They’ve been …
I have no problem with the pathology service itself. However, Utah Pathology Services sent me a bill that said my insurance had denied the claim and therefore I owed them the total amount. I logged into my insurance website and could find …
I just got a call from a collection agency for $81. The debt didn’t make sense because I never received a bill from Utah Pathology. I called my insurance and found out that a lab was covered and they already paid them 11 months ago. After …
My wife got a collection notice from a company on behalf of this
pathology company. Her last procedure needing pathology was in April of 2018 and I have paid all those bills so I don’t believe I have ever received a bill …
I received a notice that I had an outstanding balance, and sent a check in the mail. They never cashed the check and then sent to collections with no notice. Absolutely terrible
Never billed my insurance and sent me to collections without notification. This has been going on for almost 1 year. The billing department told me they have submitted my claim 3 times to insurance and was denied. I am sure the claim was …
I’d give a -100 if I could. This place ruined my credit score. I’ve never had a bad day of credit in my life. Suddenly my score plummeted and I come to find out it was an outstanding bill from these guys. Nothing from my insurance, no …
I had a skin biopsy in April 2018 and paid the bill immediately that the hospital sent me. About 1.5 years later, in November 2019, I got a call from the collection company (Express Recovery Service Inc.) that I needed to pay $114 to them …
Warning!!! Do not allow your doctor to send your specimens to Utah Pathology Services, Inc. unless you want a year long battle to resolve their billing issues. One year ago, I had surgery in which my samples were submitted to this company, …
Terrible company. Utah pathologists should find a different billing company because they are completely incompetent. I never got a bill from them for services in October (it is March). I just spent the entire day today on the phone trying …
I strongly recommend you find care elsewhere or pay for everything at the point of service (if you can figure out what you will owe after insurance). Their billing department and system is totally dysfunctional and their incompetence may …
Didn’t submit my claim correctly from a visit back in May, sent this to collections. They billed a secondary insurance that has not been active since last year. Awful company and will pursue legal action for wrongfully sending this to collections.
Paid my bill and then got set to and paid through collections. When I contacted them, they said they would make sure the collections company refunds me the money. I hope that will be the case. I had to call the number posted in the google …
I hope medical professionals stop using this company. They sent my lab work bill to a debt collector after I didn’t know I had an outstanding balance for a few months. I gave the debt collector (Express Recovery Services) my insurance …
One usually does not get a choice for Medical LAB services. If possible I would try not to use this firm. Several times my dermatologist has used them and each time they have continued to send bills to me after receiving payment from my …
wow after reading the reviews i am shocked. so i’m clearly not the only one who has had their credit ruined by this company! ridiculous, it goes back for years yet they said they recently changed some sort of accounting company? are you …
Received bill claiming insurance had “denied our claim.” Confirmed with insurance that no claim had been received. Appears my experience is not unique.
i go to site y pay my bill so easy!
I did have a billing issue, but they were quick to correct it and went well beyond my expectations. Thank you.
Working with Dennem has been awesome! So impressed with his customer service, he has made my life so much easier!
There billing is so bad that they cannot find payments made and threatening debt collectors firing double payments. Avoid at all costs.
This company tried to triple billi us, they billed the insurance twice and then we paid by credit card but they continued tried to bill us again from an outside billing company, the results took incredibly long time with inconclusive results.
The worst call center I’ve ever experienced. I’ve called 3 times in the past week and every time they made an excuse for a computer issue (after sitting on hold for 15-20 minutes) and told me to call back later. It’s an absolute nightmare.
I had a very different experience from other reviews. I lost my statement but googled the company. I went directly to their website and clicked on a link to contact them. I sent an email and within minutes I got a response with information about how to pay my bill.
Terrible. I received a collections notice for a balance of $6 from a procedure 6 months ago but I haven’t even received a statement!
Unreasonable prices and they would not work with me. To give you an idea the dermatology appt to numb, remove and bandage was $75. For Utah pathology to test the removed skin $59. Doesn’t make sense.
I got a bill from 2018 that I did not know I had. I called Utah Pathology and they got me in contact with there billing company and resolved the problem very fast. I was able to pay my bill over the phone much easier than other medical companies I dealt with in the past.
My husband and I used Dr. Puller who was great however we have been sent to collections for $59 all because their billing department wrote down the address wrong. We never received a call saying we owed anything or any letters. Highly …
I had the same experience as others on this Google review platform. This organization never sent me a bill and my account was sent to collections. I did not know until my credit score was dinged. Absolutely ridiculous and unprofessional.
If you want to be paid, maybe your billing department should stop hanging up on people calling in. This happened 4 times a row. I’m on hold for the 5th time. And no- I don’t have my PIN# for the website that’s why I’m calling to pay over …
Initially I had an issue with contacting the payment services to make a payment. I had been on hold for a while when my call was disconnected with the call center. …
New edit:
Someone finally reached out to me there were a few issues with the psyments. The …
If I could give zero stars I would. DO NOT ALLOW YOUR DOCTOR TO USE THIS LAB. getting bills from a year and a half ago. The offices are a joke. No one knows what the other is doing. I’m 100% sure this is fraud.
I never received a bill from this company. Then suddenly a debt collection agency sent a letter. The amount of money is under $8. I really don’t even know why I am being charged this bill. Next day I received a call and found that the bill was sent to my old address. I am changing my review to 5 stars
I have called this company over 24 times to get help and make a payment. I have yet to have ANYONE answer the phone. We ended up having to google some number which I’m assuming what the Dr. who ended up clarifying some details on Bill. I …
I received a bill from this company, I called and gave a girl my insurance information, I’m a disabled war veteran and the VA covers my medical 100%. She said she would take care of it and bill them. I didn’t hear anything for months, no …
The billing department is the worst out there. You can give them the same information over and over and they will make a mistake and you will get another bill. They also had my personal information stolen from them. If they can’t bill competently can they do lab services competently?
Absolute worst! I have reached out to them 6 times over the last 2 months. 3 times I was told by Christian to call back later. …
I received a notice saying that I had an amount due with this company. I have NEVER received a bill from them! Finally after 2 phone calls and almost 10 minutes of waiting on hold, someone answered. It’s from 11 months ago! They’ve been …
I have no problem with the pathology service itself. However, Utah Pathology Services sent me a bill that said my insurance had denied the claim and therefore I owed them the total amount. I logged into my insurance website and could find …
I just got a call from a collection agency for $81. The debt didn’t make sense because I never received a bill from Utah Pathology. I called my insurance and found out that a lab was covered and they already paid them 11 months ago. After …
Update: I called the phone number left on my review and the fellow I spoke to was very apologetic, kind and helpful and fixed my billing issue. …
My wife got a collection notice from a company on behalf of this
pathology company. Her last procedure needing pathology was in April of 2018 and I have paid all those bills so I don’t believe I have ever received a bill …
I received a notice that I had an outstanding balance, and sent a check in the mail. They never cashed the check and then sent to collections with no notice. Absolutely terrible
Never billed my insurance and sent me to collections without notification. This has been going on for almost 1 year. The billing department told me they have submitted my claim 3 times to insurance and was denied. I am sure the claim was …
I’d give a -100 if I could. This place ruined my credit score. I’ve never had a bad day of credit in my life. Suddenly my score plummeted and I come to find out it was an outstanding bill from these guys. Nothing from my insurance, no …
I had a skin biopsy in April 2018 and paid the bill immediately that the hospital sent me. About 1.5 years later, in November 2019, I got a call from the collection company (Express Recovery Service Inc.) that I needed to pay $114 to them …
Warning!!! Do not allow your doctor to send your specimens to Utah Pathology Services, Inc. unless you want a year long battle to resolve their billing issues. One year ago, I had surgery in which my samples were submitted to this company, …
Terrible company. Utah pathologists should find a different billing company because they are completely incompetent. I never got a bill from them for services in October (it is March). I just spent the entire day today on the phone trying …
I strongly recommend you find care elsewhere or pay for everything at the point of service (if you can figure out what you will owe after insurance). Their billing department and system is totally dysfunctional and their incompetence may …
Didn’t submit my claim correctly from a visit back in May, sent this to collections. They billed a secondary insurance that has not been active since last year. Awful company and will pursue legal action for wrongfully sending this to collections.
Paid my bill and then got set to and paid through collections. When I contacted them, they said they would make sure the collections company refunds me the money. I hope that will be the case. I had to call the number posted in the google …
I hope medical professionals stop using this company. They sent my lab work bill to a debt collector after I didn’t know I had an outstanding balance for a few months. I gave the debt collector (Express Recovery Services) my insurance …
One usually does not get a choice for Medical LAB services. If possible I would try not to use this firm. Several times my dermatologist has used them and each time they have continued to send bills to me after receiving payment from my …