I wish I could rate less than one star. Theyve harassed me with survey letters for months, but never answer phone calls or call you back. Every 2 years, They are useless.
I called to initiate a claim today and without any detail Brianna told me my claim would not be covered. How is this even possible? We will see how this pans out, but customer service in one call is terrible.
I would have given a negative star if I could. Dumb people working for dumb principles. Stay far far away from these people. They will take your money and run away. Oh and they are not able to verify your info to give a straight answer on the phone as well. Useless people.
Been using them for years. Recently been having a hard time reaching someone who can help with business specific purposes. Everything is being done on line and it wasn’t easy to set up. A little frustrated but I will adjust
All of the reviews that are negative are true. Unfortunately, I let my mortgage person persuade me to use this company. I’m an idiot. Less than 6 months and I regret it. Don’t be an idiot like me!!! DO NOT USE THIS COMPANY!!!
They want nothing but your money . Horrible terrible company . Do not use, they are basically robbing me as we speak and my buisness . Charging my account after cancelation. Charging fees not agreed to. Horrible customer service . Instead …
I established a business liability policy with Utica through Geico. First of all, mad at Geico but they have handled it on their end. Utica still owes me $199.50 for a policy down payment when they can’t meet my needs. This payment SHOULD …
Terrible company. Instated a business policy then merely 24hrs later canceled me because I mowed tall grass (aka brushhogged). Then billed me for a months policy even when I was already paying for another company to insure me. Dishonest …
They have people on customer service that have no idea what are they doing… twice i called them requesting proof of insurance and twice lost my time with them..m
This company is scam artist and bunch of crooks. I never purchased any homeowner policy from this company. The insurance broker offered me Utica First Insurance Company with rate almost the same as my current insurance. I am advised …
This company is operating on no brains and or lies. They were suppose to send a check regarding a claim.i was told they mailed the check from Utica, N.Y. on May 23 2018 well it is now June 8th still no check. I requested it be overnighted …
Worst experience I’ve ever had with an insurance company. 2 months after closing on my house the underwriters had an infinite amount of issues after they took my money. The agent didn’t have the courtesy to answer phone calls, he could only …
My adjuster is very rude. You cover a gas station who ruined my car and nothing is being done about it. I have been waiting weeks on my claim. I have no problem waiting but when I call for information why be so rude. I will definitely lawyer up.
What a bunch of crooks! I went to my local Nationwide insurance agency for insurance for my small business. He asked a lot of questions and found a good rate for liability insurance. After purchasing my policy, I had to take a mandatory …
Great company! Majority of the staff is great, some of them go above and beyond to help resolve issues. New online system is a little confusing at first! Only downfall, they are an agency based company which can sometimes make things slightly more difficult with getting detailed information on the policy its self.
Great service. The representative forward my message to an agent. The Agent called me right away and made an appointment with me the following day to visit my property. He was very professional and he answered all my questions. Thank you so much for your service.
If I could give negative stars then I would !! The worst ever. I didn’t read the reviews before I did but they are the worst. They train their employee to take no responsibility for anything. I set up automatic payments on my account so I …
Called for quote. Called back a few days later to make small changes since I didn’t know answer to some of thier question. Could not get right person on phone….after an hour of trying I finally get to talk to them only to find out I was …
Absolute garbage company. Took me on as a new insurance customer, denied me after taking the payment from escrow, took 4 months to send my refund check back, placed a stop payment on the refund check which caused my bank to charge my $250 in total fees, then refused to reimburse me in any way. Scam artists.
Canceled my insurance for non-payment, even through I was scheduled for automatic payments. Would not reinstate. Now it’s extremely difficult to get insured anywhere else. If you like getting screwed get insurance with Utica Frist!
We had been very happy with Utica First…until they cancelled us for owning a trampoline. Our yard is fenced and our trampoline has a net around it. We never let any kids go on it without close supervision.Do you know how many of my kids …
If you only need liability insurance to show apartment building management in order to fulfill work orders, this is a fine, cheap insurance. But don’t think for a second this company has your back. They don’t.
This insurance company is the worst company I’ve ever worked with (for around 10 years) If you want real insurance don’t go to these people. This company is only worried about collecting your money. If any accidents happen they’ll deny your claim. They never pick up the phone or return calls.
This company is ABSOLUTELY worthless! Insurance is in place for a reason and they do not cover anything! Contractors do not waste your money. Should have read the reviews before signing up with this joke of a company.
I am a licensed contractor running a carpentry business. Utica first found an old facebook page from 4 years prior, of a business that was dissolved and no longer operating. The business specialized in a different trade. They decided to …
We have been with Utica first for over a year. Never had an issue until we filed a claim for our roof. Spent a couple months trying to get in touch with the claim rep with no luck.left messages, emails, tried reaching out to supervisors and …
Worst insurance company I ever dealt with. Like most insurance companies. Just want your money. Used an Inspection that was done months prior, then to send me a letter letting me know that they will not renew my policy. Once you file a …
VERY BAD EXPERIENCE!!! WILL NEVER use my agent(Ron Horwitz or Hull & Co., Inc.) and Utica first Ins. again. He signed me up for a policy I agreed to and increase the premium by $1,600.00 without notifying me until my credit card was …
To echo everyone here – If I could give this company zero stars I would. I was involved in a ‘hit and run’ with video evidence that a delivery truck that they insured hit my parked car (e.g. I was not at fault). They gave me the runaround …
This 1 star rating isn’t even close to describing my experience with this insurance company. I contacted them to setup a claim due to property damage caused by my general contracter(active general liability coverage) however i have been …
good company
Friendly and knowledgable
They are helpful
Great coverage
Excellent customer service
just great
“They will take your money and run away.”
Wasn’t me must have been my ex-husband
They were ok
Terrible experience like most insurance companies
Great company for your insurance needs.
Recommendation get it once and move on or just don’t get this insurance
It was ok for a late night quick something to eat
Good customer service mostly, sometimes difficult to reach someone
Great prices with all the coverages your buisness needs to get the job done
Very helpful.. communication was very good…been with them for 3yrs with no problems
In my personal opinion this company has been great, Thank you for everything!
Call twice utica first insurance. Never received a call back
Thinking of this company for your insurance needs? Turn and run quickly to another place.
Foods tastes homemade. Quality food and service! Never have left unsatisfied
Knowledgeable, helpful and extremely polite.
They have not sent me the money they owe me for cancellation of my policy. They haven’t returned my emails.
Always treatin me great, liability, you know the self employed people of the world they are really fantastic, thank you Utica.
Canceled my insurance without any notice at all . Never use them if your trying to run your bissness.
Beware of this insurance company because they can put you at risk when there is a claim!
Very difficult to reach the person you need to, however they do provide a wide range of coverage which many do not.
I wish I could rate less than one star. Theyve harassed me with survey letters for months, but never answer phone calls or call you back. Every 2 years, They are useless.
I called to initiate a claim today and without any detail Brianna told me my claim would not be covered. How is this even possible? We will see how this pans out, but customer service in one call is terrible.
Terrible They won’t renew my policy because I own a pit bull mix Ridiculous I’ve always rescued pit bulls and have never had an issue
I would have given a negative star if I could. Dumb people working for dumb principles. Stay far far away from these people. They will take your money and run away. Oh and they are not able to verify your info to give a straight answer on the phone as well. Useless people.
Terrible company to deal with. Happy to take your premiums, but the moment you file a claim, they will sleaze away from any responsibility.
I called regarding a claimant still no answers, but if my payment was late I’d already have a phone call, a letter and an email. I feel so ignored.
They returned my policy payment for what reason?! I payed them for the entire year and 3 weeks later I receive a returned check with no explination.
Been using them for years. Recently been having a hard time reaching someone who can help with business specific purposes. Everything is being done on line and it wasn’t easy to set up. A little frustrated but I will adjust
I had to file a claim for my appliance insurance. They were awesome. They were very quick to take care of it. Couldn’t be happier!
All of the reviews that are negative are true. Unfortunately, I let my mortgage person persuade me to use this company. I’m an idiot. Less than 6 months and I regret it. Don’t be an idiot like me!!! DO NOT USE THIS COMPANY!!!
They want nothing but your money . Horrible terrible company . Do not use, they are basically robbing me as we speak and my buisness . Charging my account after cancelation. Charging fees not agreed to. Horrible customer service . Instead …
I established a business liability policy with Utica through Geico. First of all, mad at Geico but they have handled it on their end. Utica still owes me $199.50 for a policy down payment when they can’t meet my needs. This payment SHOULD …
Terrible company. Instated a business policy then merely 24hrs later canceled me because I mowed tall grass (aka brushhogged). Then billed me for a months policy even when I was already paying for another company to insure me. Dishonest …
They have people on customer service that have no idea what are they doing… twice i called them requesting proof of insurance and twice lost my time with them..m
This company is scam artist and bunch of crooks. I never purchased any homeowner policy from this company. The insurance broker offered me Utica First Insurance Company with rate almost the same as my current insurance. I am advised …
This company is operating on no brains and or lies. They were suppose to send a check regarding a claim.i was told they mailed the check from Utica, N.Y. on May 23 2018 well it is now June 8th still no check. I requested it be overnighted …
Worst experience I’ve ever had with an insurance company. 2 months after closing on my house the underwriters had an infinite amount of issues after they took my money. The agent didn’t have the courtesy to answer phone calls, he could only …
My adjuster is very rude. You cover a gas station who ruined my car and nothing is being done about it. I have been waiting weeks on my claim. I have no problem waiting but when I call for information why be so rude. I will definitely lawyer up.
What a bunch of crooks! I went to my local Nationwide insurance agency for insurance for my small business. He asked a lot of questions and found a good rate for liability insurance. After purchasing my policy, I had to take a mandatory …
Great company! Majority of the staff is great, some of them go above and beyond to help resolve issues. New online system is a little confusing at first! Only downfall, they are an agency based company which can sometimes make things slightly more difficult with getting detailed information on the policy its self.
Great service. The representative forward my message to an agent. The Agent called me right away and made an appointment with me the following day to visit my property. He was very professional and he answered all my questions. Thank you so much for your service.
If I could give negative stars then I would !! The worst ever. I didn’t read the reviews before I did but they are the worst. They train their employee to take no responsibility for anything. I set up automatic payments on my account so I …
Called for quote. Called back a few days later to make small changes since I didn’t know answer to some of thier question. Could not get right person on phone….after an hour of trying I finally get to talk to them only to find out I was …
Absolute garbage company. Took me on as a new insurance customer, denied me after taking the payment from escrow, took 4 months to send my refund check back, placed a stop payment on the refund check which caused my bank to charge my $250 in total fees, then refused to reimburse me in any way. Scam artists.
lame . don’t cover what they say. need a class action lawsuit against them
Canceled my insurance for non-payment, even through I was scheduled for automatic payments. Would not reinstate. Now it’s extremely difficult to get insured anywhere else. If you like getting screwed get insurance with Utica Frist!
We had been very happy with Utica First…until they cancelled us for owning a trampoline. Our yard is fenced and our trampoline has a net around it. We never let any kids go on it without close supervision.Do you know how many of my kids …
Piece of garbage, to much money for NOTHING!
This is the 21st century, they don’t have
an acceptable application, on-line payment a headache…
If you only need liability insurance to show apartment building management in order to fulfill work orders, this is a fine, cheap insurance. But don’t think for a second this company has your back. They don’t.
This insurance company is the worst company I’ve ever worked with (for around 10 years) If you want real insurance don’t go to these people. This company is only worried about collecting your money. If any accidents happen they’ll deny your claim. They never pick up the phone or return calls.
This company is ABSOLUTELY worthless! Insurance is in place for a reason and they do not cover anything! Contractors do not waste your money. Should have read the reviews before signing up with this joke of a company.
I am a licensed contractor running a carpentry business. Utica first found an old facebook page from 4 years prior, of a business that was dissolved and no longer operating. The business specialized in a different trade. They decided to …
We have been with Utica first for over a year. Never had an issue until we filed a claim for our roof. Spent a couple months trying to get in touch with the claim rep with no luck.left messages, emails, tried reaching out to supervisors and …
Worst insurance company I ever dealt with. Like most insurance companies. Just want your money. Used an Inspection that was done months prior, then to send me a letter letting me know that they will not renew my policy. Once you file a …
VERY BAD EXPERIENCE!!! WILL NEVER use my agent(Ron Horwitz or Hull & Co., Inc.) and Utica first Ins. again. He signed me up for a policy I agreed to and increase the premium by $1,600.00 without notifying me until my credit card was …
To echo everyone here – If I could give this company zero stars I would. I was involved in a ‘hit and run’ with video evidence that a delivery truck that they insured hit my parked car (e.g. I was not at fault). They gave me the runaround …
This 1 star rating isn’t even close to describing my experience with this insurance company. I contacted them to setup a claim due to property damage caused by my general contracter(active general liability coverage) however i have been …