Terrible service, very disorganized, poor communication with delayed replies.
Overcharge their tenants. Ended up paying 14 utility bills during my 12 months staying.
Website is just absolutely terrible to use. You can set up autopay after a lot of website errors, but then if you don’t routinely log into your account it locks you out. Not a huge deal, but definitely the most obnoxious bill I have to deal with every month.
For the past three months, I have not received an invoice. I called to see if they were sending them out, since we count on those in order to pay our bill on time and send a check in the mail. They claimed that they are sending them out …
Without question the worst experience I have ever had with any utility company. The Website is completely useless if your try to pay on your moble, over an 1 hr waiting on the phone to pay by phone, enough late fees to pay for 1 month worth …
To make an account you have to use information from the first bill they give you.
They then proceed to send you that first bill after you are already accumulating late fees.
If I could give them negative stars I would! Just got a notice from my landlord saying I haven’t paid my bill. Well according to my bill, it’s not due till the 15th of this minth! Try to call and I get a message they cannot take my phone call! WTF?
Charged me a late fee even though I had set up ach withdrawals prior to first due date. I tried to get in contact with them about refunding but they never responded. Terrible company.
I have lived in a few different buildings which use UMS over the years. UMS has consistently failed to deliver the bills in a timely manner. Their customer service just blames “their mail processor” or “postal delays” rather than admit that …
Like others, I received my bill later this month than usual — although it was dated 4/21/22, I received it on 5/11/22, not in time to get it to them by due date 5/15/22. Like others, I can’t afford the “late charges” but have no choice but to pay them.
The word management and the word solutions do not apply. This so called company is incompetent and does not provide a valuable service. Stay as far away from them as you can. They consistently overbill and then can’t figure out why the customer is upset.
So far they seem like crooks.
I have tried to go online and pay my bill but they only option they give under the “Pay Bill” tab is to use a credit/debit card. They don’t tell you there is a …
Should change your name to Fee Management Solutions since that’s all there are is hidden fees and extra charges almost equating to the bill itself. Sadly stuck with this HORRIBLE scam of a company since my APT took the biggest L and …
Unconscionable invoicing practices. Received an invoice on 12/10 with a payment due date of 12/1! The bill is less than $50 but the late fee is $25. Filed a complaint with the Better Business Bureau and will be complaining to Louisville Water.
Kept billing me after I moved out. Can’t even figure out how to change things in their own system, I had to contact the new tenant to transfer the account. Cancel your services early
standard utility services
Good customer service
Ok
They gave me water
Absolutely awful.
They’re great fast response times with easy auto pay options
All the others already said it. They suck
if i could give zero stars i would. The processing fee is a joke.
Terrible service, very disorganized, poor communication with delayed replies.
Overcharge their tenants. Ended up paying 14 utility bills during my 12 months staying.
These people are borderline crooks. Somehow they wiped out all the comments and negative reviews from Google.
Stay away!
Website is just absolutely terrible to use. You can set up autopay after a lot of website errors, but then if you don’t routinely log into your account it locks you out. Not a huge deal, but definitely the most obnoxious bill I have to deal with every month.
They are always so helpful on the phone and quick to pick up
Won’t send envelopes, charge late fees based on when your check clears, not when they get it.
For the past three months, I have not received an invoice. I called to see if they were sending them out, since we count on those in order to pay our bill on time and send a check in the mail. They claimed that they are sending them out …
They are crooks. Don’t mail out invoices and say it’s your fault just to charge late fees. Don’t know how that is legal. Crooks.
Without question the worst experience I have ever had with any utility company. The Website is completely useless if your try to pay on your moble, over an 1 hr waiting on the phone to pay by phone, enough late fees to pay for 1 month worth …
To make an account you have to use information from the first bill they give you.
They then proceed to send you that first bill after you are already accumulating late fees.
If I could give them negative stars I would! Just got a notice from my landlord saying I haven’t paid my bill. Well according to my bill, it’s not due till the 15th of this minth! Try to call and I get a message they cannot take my phone call! WTF?
Just like all the other reviews. These people are total scam artists!
They withhold your invoice, and than charge you a late fee.
Joke of a company. Can’t explain late fees while on auto pay. I never thought anything/anyone could motivate me to contact the BBB
Charged me a late fee even though I had set up ach withdrawals prior to first due date. I tried to get in contact with them about refunding but they never responded. Terrible company.
I have lived in a few different buildings which use UMS over the years. UMS has consistently failed to deliver the bills in a timely manner. Their customer service just blames “their mail processor” or “postal delays” rather than admit that …
Like others, I received my bill later this month than usual — although it was dated 4/21/22, I received it on 5/11/22, not in time to get it to them by due date 5/15/22. Like others, I can’t afford the “late charges” but have no choice but to pay them.
The word management and the word solutions do not apply. This so called company is incompetent and does not provide a valuable service. Stay as far away from them as you can. They consistently overbill and then can’t figure out why the customer is upset.
So far they seem like crooks.
I have tried to go online and pay my bill but they only option they give under the “Pay Bill” tab is to use a credit/debit card. They don’t tell you there is a …
Should change your name to Fee Management Solutions since that’s all there are is hidden fees and extra charges almost equating to the bill itself. Sadly stuck with this HORRIBLE scam of a company since my APT took the biggest L and …
Unconscionable invoicing practices. Received an invoice on 12/10 with a payment due date of 12/1! The bill is less than $50 but the late fee is $25. Filed a complaint with the Better Business Bureau and will be complaining to Louisville Water.
Kept billing me after I moved out. Can’t even figure out how to change things in their own system, I had to contact the new tenant to transfer the account. Cancel your services early