Transferred to Valley Alarm after they purchased my previous company/carrier and has been nothing, but extremely professional. Customer service has been great, billing super easy and monitoring when needed. Very happy with the service!
This is the most unprofessional company I have had any experience with. The employees are rude and their service is terrible. The owners themselves seem to be sneaky and dishonest. Do yourselves a favor and stray away from this terrible company.
Very helpful and polite customer service. Was able to fix my issue, answer all the questions in one day. Happy with the technicians as well as customer service. Thank you
We have been with Valley alarm for several
Years. They are terrific, when we had problems with our new system they answered all our questions and rectified our issues quickly.
Everyone here is very friendly, helpful and nice. If you need your home or commercial building safe with a alarm call Valley Alarm they have great prices.
Excellent service. We arrange the service easily, we received a note before that what to expect and what our options would be. They showed up with a mask, and all was done in a timely fashion.
As a longtime commercial customer of Valley Alarm / Hawk Security Systems, we continue to stay loyal due to their top notch service and diligence. La Cienega Manufacturing
Worked at Valley Alarm for a few months and they really do care about their customers. Everyone there is super friendly and a very positive environment. I recommend this place to anyone looking for quality service 🙂 I will miss this place!
If you need an alarm system installed this is the one I would refer my friends to. We have had the best customer service provided, specially Jackie! thank you for being patient with us.
Dealt with Kayla who answered all my questions professionally and timely. Her expertise was just what I was hoping it would be when I experienced a problem with my currebt Valley Alarm home system. …
Our company has used them for years and find them to be professional and responsive to all our needs. We have never had an issue and would recommend them to anyone who needs an alarm service for a very reasonable price point.
I’ve been a customer at least 21 years now and my experience with Valley Alarm has been nothing short of great. From customer service to the technicians I have been wholly satisfied.
I was having trouble with one of the zones in my house. Rick answered the call, checking the control box and panel. He determined that the sensor in my slider had fallen off. He reattached it and checked to make sure it was working. The …
Just got our security system communications upgraded. Ormel Garcia, Senior Technician, was able to maintain our app based controls so we didn’t need to change anything or learn a new system. Thanks Ormel, your help is greatly appreciated.
I’ve been a customer of Valley Alarm/PVS for nearly 10 years. Never had any problem. They’re always available to deal with any issue. Highly recommended.
It’s very nice working with Valley Alarm. They respond to concerns very quickly. I needed proof of service for my home owners insurance, and I received it very quickly.
We have a camera system installed by Valley Alarm and it hasn’t worked properly since day one. We’ve had techs come out 6+ times and they can’t seem to get all of them working. Nightmare waste of time and money.
We have had them over ten years and it seems every interaction we end up being disappointed. They insist we upgrade our equipment, leaving a visible hole in the wall since new equipment was smaller. When I asked for help in fixing this …
Great company and great professional service. They did an update on my system.
Vince, the service tech, patiently answered all our questions. Vince likes his job and a proud emplotee for Valley Alarm Co.
They bought out the alarm company I was with a few years ago and the transition was smooth haven’t had any problems with the company. Jackie was very nice on the phone when I had to update my payment information recently.
Mr. Zappa came in a month ago to fix one of the sensors that was malfunctioning inside our store. He was friendly and did a test run to make sure it was working properly. This company provides great customer service.
This is the worst company imaginable. I was a client for 14 years! I requested repair service after having issues with the alarm. Valley Alarm sent out a repairman and it was not able to be repaired. The company would not replace my system …
I could not be more satisfied with Valley Alarm. They are professional, personal and reasonably priced. I would strongly recommend Valley Alarm for your home security monitoring services. …
Pricing is very reasonable and onsite technicians are courteous and knowledgeable. Our experience with Valley Alarm has been great and we will definitely use them in the future.
My company Galaxy hamburgers have been with Valley alarm for over a year and we get awesome service and quick response times for when the alarm goes off. Staff is very friendly when you call in. keep up the good work!!
Valley Alarm has been nothing but professional and on top of everything. They are quick to respond and it has been a pleasure working with them for the past year and a half. I am sure we are going to stay put here for awhile now. …
Great customer service with Valley Alarm. They respond quickly to all of our inquiries and we are happy with their service. No complaints at all. Thank you so much for all you do…. We do appreciate it!
Evenflow Mechanical Inc.
Rick was here recently for an equipment upgrade. He was very professional during the visit. I’ve had this alarm service for quite some time now and have always been pleased with it.
After we were robbed, we had Valley Alarm install a full security system. Every time the alarms go off (with three kids and two dogs, grandparents, etc that all know the code), the response makes us feel like we would be well protected if someone should ever again try to break in again.
Recently had service from Rick at Valley Alarm… Rick is a very professional technician. Called as requested prior to our appointment, arrived on time, Covid ready and was quick to trouble shoot the issue and resolve it with no drama. What more can you ask for!!
Melissa has been a super helpful! Valley Alarm is a great company whom we have been with for a number of years! Thank you for all your support and continued service!
a few years ago our house was broken into. after that break in i realized i needed to protect my house. i spoke with a few monitoring companies and chose valley alarm. they put in a wonderful system that covered all my windows and doors in …
I am very pleased with service that Valley Alarm”s technician Rick provided and also we discussed about adding sensors for more protection in case of Glass Breaking by burglar and also he helped us to to work and understand our security system much better than before.
I’ve been a customer for over 8 years. Never had any problems. My invoices are paid automatically by Valley Alarm via my credit card. No work on my part and love the service.
Valley Alarm is quick to respond to service requests and does not stop working until all issues have been resolved. We have used them for many years. The admin and service people are great.
Valley Alarms has always provided excellent service. They have contacted me very quickly if they suspect any issue and have always provided me documentation when asked by for my insurance. I look forward to using there service for many more years to come.
Valley Alarm has been very easy to work with. We have always received a quick response to any issue encountered and received great customer service. We have been a customer for many years.
Shelly Karsh California Pro Sports
Message coming from Sandy K in Beverly Hills. Rick Came to service my phone line directly related to my alarm system. I had an issue with the alarm not working which was related to a faulty phone line. And was not able to get the issue …
I’ve been a customer for over 10 years and have had nothing but good service. I recently upgraded my system and I love it…and the fact that I can control it from my phone is a definite plus. Also, when I was preparing for the upgrade, an …
We use Valley Alarm for our place of business. We have had such a positive experience dealing with them. From the tech support to customer service. They are a great company and hi would nightly recommend them.
Rick Zappo performed an upgrade to our system today. Another excellent experience from Valley Alarms! Rick was on time, professional, informative and wearing a mask. Thank you for providing us with great service since 2017.
I want to thank Valley Alarm and all staff for their excellent product offering, installation and professional service at our HOA in Palmdale. We had 16 cameras installed and they have been very effective right away in reducing vandalism …
We recently moved and switched our security company from ADT to Valley Alarm. This has proven to be an excellent decision. Valley Alarm technicians (in particular Justin) are knowledge, friendly—and most importantly RESPONSIVE. We have …
They were persistent in getting a new battery installed in my system. Rick came out and checked the complete system and took care of everything. Found some issues we did not even know existed and took care of them. Cari in the business office is always ready to be helpful. Strongly recommend this company.
I recently made a switch from Vital Services to Valley Alarm. I am so happy with making the change because being a mom with two little ones it is so important to have reliable home security. My piece of mind is the reason for making the …
We just upgrade and switch to cellular monitoring service today. The services were professional and responsive with a great team process: from the initial service request, to quotes for the upgrade, signing paperwork online, to the final …
I engaged Valley alarm 6 months ago when my alarm company of 43 years closed. I have never been happier. My very old system needed upgrading which was done by Manny and Francisco followed up by Don who is very patient as we learn our new …
This used to be a great alarm company. Since the buy out of our previous alarm company that we were with for 37 years, our system stopped working. Their staff did not problem solve with us. All they offered was an all new system, …
It is pretty shocking to see so many 5 star reviews for an alarm company, this was the first suspicious thing. We have been long term customers and without clear notice they had us in repeatedly auto renewing contracts. When it came time to …
Valley Alarm has kept my house protected since we moved here about 5 years ago. The alarm system itself is very simple to operate and hardly ever malfunctions with false alarms. When the alarm does go off, the authorities are contacted very …
Valley Alarm is a great company to work with. They have been our store security company for over 18 years. They are professional, accommodating and easy to speak with. We highly recommend them.
I’ve been a costumer of Tri-Tek/Valley Alarm for 3 years and have been very happy. Excellent customer service, reasonable pricing, and great service when you have a false alarm. Would definitely recommend them! …
I know we all have opinions and I read a negative opinion but my opinion is the exact opposite I give them A 5 Star rating Can’t say enough good things about Valley Alarm they bought out my former Alarm company and they took the service to …
I’m a homeowner in the Cerritos/Lakewood/Los Alamitos area of Southern California and have been with Valley Alarm for approximately 16-20 years. I had two key pads installed 20 years ago with the full range of motion detection, fire/smoke …
We have been using Valley Alarm for several years for our home security service without complaint. We were previously signed up with a different business that Valley Alarm merged with Valley Alarm is / has been efficient. It would be great …
After working through issues with Valley, i am confident that they can work to finish my project and look forward to future projects as well. I chose them as Brian the sales consultant exhibited confidence and competence in his field. While …
We have been with Valley Alarm for a long time and we recently upgraded our security system to use it with our phones and made our current system more reliable. Ormel GarcĂa showed up to do the install and explained everything very …
We were previously signed up with Takahashi Alarm for our business in Orange. Takahashi then merged with Valley Alarm beginning Jan 2018. Our experience has been great with Valley Alarm – staff are always available when calling in, and we …
It is currently 3:39 pm and I’m waiting for Fernando of Valley Alarm who had an appointment window between 1 and 3 pm. If this was the first time this has happened, I wouldn’t be writing this review. When the alarm was installed, …
Rick Z. was great! He spent the time to explain everything about our new cellular communicator, replacing the alarm battery, how to use our alarm with a pet at home, etc. He was very pleasant, courteous, knowledgeable, informative, and timely.
Just had my alarm system upgraded by Valley Alarm and am very pleased with Melissa the Service Manager who answered all my questions about an upgrade. Fernando the Installer did a great installation and explained how to use my upgraded system. Both were great to work with and would recommend Valley Alarm for your security needs.
I’ve always been greeted with professionalism, kindness and courtesy whenever I’ve called Valley Alarm. I spoke with Melissa today who went above and beyond in helping me with my concern. Customer service is lacking in so many companies these days but definitely NOT with Valley Alarm!
I have always received great service from Valley Alarm. Jackie and Justin are two great people I have dealt with on several occasions. I wanted to get rid of my home phone number for quite some time and only kept it for our alarm system …
I have been a customer since 2000 and have been very happy with the service Valley Alarm has provided in securing my home. They respond quickly to alarm activation and their monitoring personnel are prompt and professional. It’s also nice …
My local company just sold/partnered with Valley Alarm, such that they are now our new alarm service company. Spoke with Melissa at Valley Alarm and she was extremely professional, excellent communication and very helpful. She answered …
We were referred to Valley Alarm and are very happy with them! Rod came out and checked our house, listened to our needs, and gave his recommendations. Rod has been working with me every step of the way and has been great with answering …
When Valley Alarm bought out our existing alarm monitoring company, I was a little concerned. No need! Their customer service has been stellar. When I have questions or want to add or remove an employee, I can communicate with them by phone …
I made a service call to Valley Alarm for an incessant beep from my alarm system which happened to be a battery issue.
The customer service rep. and technician were courteous and professional. They …
Jose was my technician and he installed the new cellular upgrade for my existing Alarm system. I know have access on my phone and computer for my home alarm. This system is much better and easier to use than I had expected. I am very happy …
Valley Alarm is a great organization. Richard came out and installed a new alarm for us and was clean and quick. Each person I’ve spoken with in the company is very professional and has great customer service. Their prices are really reasonable. I highly recommend them.
We needed to upgrade our system from 3G to 4G. We worked with Omar, Ernie and they arranged for a technician to come out and switch the panels. They were great to work with – professional, well-spoken. The installer was very good. We were …
We have used Valley Alarm for over 22 years and have always felt secure and totally satisfied with their easy to use alarm system; their field service is professional, fast, and dependable; and their customer service is friendly and …
My name is Manuel and valley alarm installed my system at Fatimas grill in the city of paramount. Mr Lopez set up the system he was very knowledgeable and kept everything neat showed me how to use the system and downloaded the app on my …
Valley Alarm is great. Overall very happy with them. They acquired my previous alarm company (Vant) and have been very professional and responsive since the transition. Would recommend their personal level of service over national …
I have recently taken over accounts payable for my husbands office, and have had a couple of occasions to deal with Valley Alarm on the phone. On both calls, (Omar, just today) the representatives were very pleasant, patient and helpful. …
Outstanding Alarm Service for both home and business. I have used Va;;ey Alarm for both for years. Outstand Customer Service, and Tech Team! Efficient, friendly, and experts at what they do!
We have been a customer of Valley Alarm for over 20 years. I have never had a issue with my system and great customer service 24/7. I needed an upgrade, so I made an easy appt and Rick Z. was my technician. He was on time (10 min early) had …
I have used Valley Alarm for about 4 years. I use them. for my business. Their prices are great and customer service is exceptional. Rick is very knowledgeable and does great work. I opened up a second location and they were the first call I made to help secure my business.
These reviews must be fake. I took over Valley Alarm on a very expensive new home I bought because the previous owner had Valley. The techs who have come over have been rude, treated me poorly and behaved as though the issues were my …
I’ve been a customer of Valley Alarm’s for several years and have always experienced outstanding service. Each time I’ve remodeling my home by adding windows or fire detection, the service tech, Eddie L, has been excellent installing, …
I had the service for over 2 years without any real issue but when my Alarm went off it took LAPD over 4 hours to respond, which makes their service almost useless. When I notified them they told me they could offer Patrol Service for an …
I cannot say enough about the level of knowledge, expertise and professionalism we experienced recently when communicating with Carri O. There wasn’t anything she did not know or any question she did not answer or find the answer to. If we …
We have had Valley Alarm for a few years now. Very happy with them. One of the main reasons we continue with them. Is their staff Carri O. and the technician Rick Zappa. Both Carri and Rick are extremely knowledgeable, friendly and …
Transferred to Valley Alarm after they purchased my previous company/carrier and has been nothing, but extremely professional. Customer service has been great, billing super easy and monitoring when needed. Very happy with the service!
I do not recommend this place.
Very good service!
Lame, wont return calls, horrible CS
Have used for years great service.
Hands down the best company for alarms
Always someone to assist with security equipment or any maintenance questions!
Great service for over 10 years. Thank you!
I can sleep safely at night with my protection from Valley Alarm
Good service. Responsive when I called. Easy to work with.
Oscar Martinez provided excellent service
I’ve been a customer since 2011 and have been very pleased with their service.
Valley Alarm has THE best customer service. Very professional and always helpful
This is the most unprofessional company I have had any experience with. The employees are rude and their service is terrible. The owners themselves seem to be sneaky and dishonest. Do yourselves a favor and stray away from this terrible company.
Henry was very helpful!
System needed to upgraded. Rick, the service tech doing the upgrade, was terrific, very knowledgeable and helpful.
For a recent service the technician arrived early, was very professional, his work was thorough. Nicely done👍🏼 …
I spoke to the sales department at Valley Alarm and they handled my needs quickly and efficiently. I highly recommend their services.
Very helpful and polite customer service. Was able to fix my issue, answer all the questions in one day. Happy with the technicians as well as customer service. Thank you
We have been with Valley alarm for several
Years. They are terrific, when we had problems with our new system they answered all our questions and rectified our issues quickly.
Everyone here is very friendly, helpful and nice. If you need your home or commercial building safe with a alarm call Valley Alarm they have great prices.
Our technician (Mr. Zappa) was very professional and courteous. The service upgrade was fast and efficient.
Extremely inconsiderate and reckless driver. Do not want them in our neighborhood!
Great services from Valley Alarm! Gilbert was very helpful in designing our system at Carson Liquor.
Excellent service. We arrange the service easily, we received a note before that what to expect and what our options would be. They showed up with a mask, and all was done in a timely fashion.
As a longtime commercial customer of Valley Alarm / Hawk Security Systems, we continue to stay loyal due to their top notch service and diligence. La Cienega Manufacturing
Worked at Valley Alarm for a few months and they really do care about their customers. Everyone there is super friendly and a very positive environment. I recommend this place to anyone looking for quality service 🙂 I will miss this place!
If you need an alarm system installed this is the one I would refer my friends to. We have had the best customer service provided, specially Jackie! thank you for being patient with us.
Dealt with Kayla who answered all my questions professionally and timely. Her expertise was just what I was hoping it would be when I experienced a problem with my currebt Valley Alarm home system. …
We have had great experiences over the years with Valley Alarm. Solution oriented and helpful in a speedy and respectful manner.
Our company has used them for years and find them to be professional and responsive to all our needs. We have never had an issue and would recommend them to anyone who needs an alarm service for a very reasonable price point.
Great staff easy to work with very knowlageble on the latest technological advancments
I’ve been a customer at least 21 years now and my experience with Valley Alarm has been nothing short of great. From customer service to the technicians I have been wholly satisfied.
I was having trouble with one of the zones in my house. Rick answered the call, checking the control box and panel. He determined that the sensor in my slider had fallen off. He reattached it and checked to make sure it was working. The …
Just got our security system communications upgraded. Ormel Garcia, Senior Technician, was able to maintain our app based controls so we didn’t need to change anything or learn a new system. Thanks Ormel, your help is greatly appreciated.
I’ve been a customer of Valley Alarm/PVS for nearly 10 years. Never had any problem. They’re always available to deal with any issue. Highly recommended.
It’s very nice working with Valley Alarm. They respond to concerns very quickly. I needed proof of service for my home owners insurance, and I received it very quickly.
We have a camera system installed by Valley Alarm and it hasn’t worked properly since day one. We’ve had techs come out 6+ times and they can’t seem to get all of them working. Nightmare waste of time and money.
Melissa at Valley Alarm was very professional and helpful. I am a new customer and am already impressed with their high level of customer service!
We have been customers of Valley Alarm for years. They have provided us with excellent service! My husband and I recommend them highly!
We have had them over ten years and it seems every interaction we end up being disappointed. They insist we upgrade our equipment, leaving a visible hole in the wall since new equipment was smaller. When I asked for help in fixing this …
Great company and great professional service. They did an update on my system.
Vince, the service tech, patiently answered all our questions. Vince likes his job and a proud emplotee for Valley Alarm Co.
Valley Alarm has been helpful and responsive whenever I call. They recently upgraded some equipment and they were very courteous and professional.
They bought out the alarm company I was with a few years ago and the transition was smooth haven’t had any problems with the company. Jackie was very nice on the phone when I had to update my payment information recently.
Mr. Zappa came in a month ago to fix one of the sensors that was malfunctioning inside our store. He was friendly and did a test run to make sure it was working properly. This company provides great customer service.
This is the worst company imaginable. I was a client for 14 years! I requested repair service after having issues with the alarm. Valley Alarm sent out a repairman and it was not able to be repaired. The company would not replace my system …
I could not be more satisfied with Valley Alarm. They are professional, personal and reasonably priced. I would strongly recommend Valley Alarm for your home security monitoring services. …
Pricing is very reasonable and onsite technicians are courteous and knowledgeable. Our experience with Valley Alarm has been great and we will definitely use them in the future.
My company Galaxy hamburgers have been with Valley alarm for over a year and we get awesome service and quick response times for when the alarm goes off. Staff is very friendly when you call in. keep up the good work!!
Valley Alarm has been nothing but professional and on top of everything. They are quick to respond and it has been a pleasure working with them for the past year and a half. I am sure we are going to stay put here for awhile now. …
Great customer service with Valley Alarm. They respond quickly to all of our inquiries and we are happy with their service. No complaints at all. Thank you so much for all you do…. We do appreciate it!
Evenflow Mechanical Inc.
Rick was here recently for an equipment upgrade. He was very professional during the visit. I’ve had this alarm service for quite some time now and have always been pleased with it.
After we were robbed, we had Valley Alarm install a full security system. Every time the alarms go off (with three kids and two dogs, grandparents, etc that all know the code), the response makes us feel like we would be well protected if someone should ever again try to break in again.
Recently had service from Rick at Valley Alarm… Rick is a very professional technician. Called as requested prior to our appointment, arrived on time, Covid ready and was quick to trouble shoot the issue and resolve it with no drama. What more can you ask for!!
Melissa has been a super helpful! Valley Alarm is a great company whom we have been with for a number of years! Thank you for all your support and continued service!
a few years ago our house was broken into. after that break in i realized i needed to protect my house. i spoke with a few monitoring companies and chose valley alarm. they put in a wonderful system that covered all my windows and doors in …
I am very pleased with service that Valley Alarm”s technician Rick provided and also we discussed about adding sensors for more protection in case of Glass Breaking by burglar and also he helped us to to work and understand our security system much better than before.
I’ve been a customer for over 8 years. Never had any problems. My invoices are paid automatically by Valley Alarm via my credit card. No work on my part and love the service.
Valley Alarm is quick to respond to service requests and does not stop working until all issues have been resolved. We have used them for many years. The admin and service people are great.
Valley Alarms has always provided excellent service. They have contacted me very quickly if they suspect any issue and have always provided me documentation when asked by for my insurance. I look forward to using there service for many more years to come.
Valley Alarm has been very easy to work with. We have always received a quick response to any issue encountered and received great customer service. We have been a customer for many years.
Shelly Karsh California Pro Sports
Message coming from Sandy K in Beverly Hills. Rick Came to service my phone line directly related to my alarm system. I had an issue with the alarm not working which was related to a faulty phone line. And was not able to get the issue …
I’ve been a customer for over 10 years and have had nothing but good service. I recently upgraded my system and I love it…and the fact that I can control it from my phone is a definite plus. Also, when I was preparing for the upgrade, an …
We use Valley Alarm for our place of business. We have had such a positive experience dealing with them. From the tech support to customer service. They are a great company and hi would nightly recommend them.
So here is where this starts,
I called in to have a tech come repair the alarm of one of my doors, …
Rick Zappo performed an upgrade to our system today. Another excellent experience from Valley Alarms! Rick was on time, professional, informative and wearing a mask. Thank you for providing us with great service since 2017.
I want to thank Valley Alarm and all staff for their excellent product offering, installation and professional service at our HOA in Palmdale. We had 16 cameras installed and they have been very effective right away in reducing vandalism …
We recently moved and switched our security company from ADT to Valley Alarm. This has proven to be an excellent decision. Valley Alarm technicians (in particular Justin) are knowledge, friendly—and most importantly RESPONSIVE. We have …
They were persistent in getting a new battery installed in my system. Rick came out and checked the complete system and took care of everything. Found some issues we did not even know existed and took care of them. Cari in the business office is always ready to be helpful. Strongly recommend this company.
I recently made a switch from Vital Services to Valley Alarm. I am so happy with making the change because being a mom with two little ones it is so important to have reliable home security. My piece of mind is the reason for making the …
We just upgrade and switch to cellular monitoring service today. The services were professional and responsive with a great team process: from the initial service request, to quotes for the upgrade, signing paperwork online, to the final …
I engaged Valley alarm 6 months ago when my alarm company of 43 years closed. I have never been happier. My very old system needed upgrading which was done by Manny and Francisco followed up by Don who is very patient as we learn our new …
This used to be a great alarm company. Since the buy out of our previous alarm company that we were with for 37 years, our system stopped working. Their staff did not problem solve with us. All they offered was an all new system, …
It is pretty shocking to see so many 5 star reviews for an alarm company, this was the first suspicious thing. We have been long term customers and without clear notice they had us in repeatedly auto renewing contracts. When it came time to …
Valley Alarm has kept my house protected since we moved here about 5 years ago. The alarm system itself is very simple to operate and hardly ever malfunctions with false alarms. When the alarm does go off, the authorities are contacted very …
Valley Alarm is a great company to work with. They have been our store security company for over 18 years. They are professional, accommodating and easy to speak with. We highly recommend them.
I’ve been a costumer of Tri-Tek/Valley Alarm for 3 years and have been very happy. Excellent customer service, reasonable pricing, and great service when you have a false alarm. Would definitely recommend them! …
I know we all have opinions and I read a negative opinion but my opinion is the exact opposite I give them A 5 Star rating Can’t say enough good things about Valley Alarm they bought out my former Alarm company and they took the service to …
I’m a homeowner in the Cerritos/Lakewood/Los Alamitos area of Southern California and have been with Valley Alarm for approximately 16-20 years. I had two key pads installed 20 years ago with the full range of motion detection, fire/smoke …
We have been using Valley Alarm for several years for our home security service without complaint. We were previously signed up with a different business that Valley Alarm merged with Valley Alarm is / has been efficient. It would be great …
After working through issues with Valley, i am confident that they can work to finish my project and look forward to future projects as well. I chose them as Brian the sales consultant exhibited confidence and competence in his field. While …
We have been with Valley Alarm for a long time and we recently upgraded our security system to use it with our phones and made our current system more reliable. Ormel GarcĂa showed up to do the install and explained everything very …
We were previously signed up with Takahashi Alarm for our business in Orange. Takahashi then merged with Valley Alarm beginning Jan 2018. Our experience has been great with Valley Alarm – staff are always available when calling in, and we …
It is currently 3:39 pm and I’m waiting for Fernando of Valley Alarm who had an appointment window between 1 and 3 pm. If this was the first time this has happened, I wouldn’t be writing this review. When the alarm was installed, …
Rick Z. was great! He spent the time to explain everything about our new cellular communicator, replacing the alarm battery, how to use our alarm with a pet at home, etc. He was very pleasant, courteous, knowledgeable, informative, and timely.
Just had my alarm system upgraded by Valley Alarm and am very pleased with Melissa the Service Manager who answered all my questions about an upgrade. Fernando the Installer did a great installation and explained how to use my upgraded system. Both were great to work with and would recommend Valley Alarm for your security needs.
I’ve always been greeted with professionalism, kindness and courtesy whenever I’ve called Valley Alarm. I spoke with Melissa today who went above and beyond in helping me with my concern. Customer service is lacking in so many companies these days but definitely NOT with Valley Alarm!
I have always received great service from Valley Alarm. Jackie and Justin are two great people I have dealt with on several occasions. I wanted to get rid of my home phone number for quite some time and only kept it for our alarm system …
I have been a customer since 2000 and have been very happy with the service Valley Alarm has provided in securing my home. They respond quickly to alarm activation and their monitoring personnel are prompt and professional. It’s also nice …
My local company just sold/partnered with Valley Alarm, such that they are now our new alarm service company. Spoke with Melissa at Valley Alarm and she was extremely professional, excellent communication and very helpful. She answered …
We were referred to Valley Alarm and are very happy with them! Rod came out and checked our house, listened to our needs, and gave his recommendations. Rod has been working with me every step of the way and has been great with answering …
When Valley Alarm bought out our existing alarm monitoring company, I was a little concerned. No need! Their customer service has been stellar. When I have questions or want to add or remove an employee, I can communicate with them by phone …
I made a service call to Valley Alarm for an incessant beep from my alarm system which happened to be a battery issue.
The customer service rep. and technician were courteous and professional. They …
Jose was my technician and he installed the new cellular upgrade for my existing Alarm system. I know have access on my phone and computer for my home alarm. This system is much better and easier to use than I had expected. I am very happy …
Valley Alarm is a great organization. Richard came out and installed a new alarm for us and was clean and quick. Each person I’ve spoken with in the company is very professional and has great customer service. Their prices are really reasonable. I highly recommend them.
We needed to upgrade our system from 3G to 4G. We worked with Omar, Ernie and they arranged for a technician to come out and switch the panels. They were great to work with – professional, well-spoken. The installer was very good. We were …
We have used Valley Alarm for over 22 years and have always felt secure and totally satisfied with their easy to use alarm system; their field service is professional, fast, and dependable; and their customer service is friendly and …
My name is Manuel and valley alarm installed my system at Fatimas grill in the city of paramount. Mr Lopez set up the system he was very knowledgeable and kept everything neat showed me how to use the system and downloaded the app on my …
Valley Alarm is great. Overall very happy with them. They acquired my previous alarm company (Vant) and have been very professional and responsive since the transition. Would recommend their personal level of service over national …
I have recently taken over accounts payable for my husbands office, and have had a couple of occasions to deal with Valley Alarm on the phone. On both calls, (Omar, just today) the representatives were very pleasant, patient and helpful. …
Outstanding Alarm Service for both home and business. I have used Va;;ey Alarm for both for years. Outstand Customer Service, and Tech Team! Efficient, friendly, and experts at what they do!
We have been a customer of Valley Alarm for over 20 years. I have never had a issue with my system and great customer service 24/7. I needed an upgrade, so I made an easy appt and Rick Z. was my technician. He was on time (10 min early) had …
I have used Valley Alarm for about 4 years. I use them. for my business. Their prices are great and customer service is exceptional. Rick is very knowledgeable and does great work. I opened up a second location and they were the first call I made to help secure my business.
These reviews must be fake. I took over Valley Alarm on a very expensive new home I bought because the previous owner had Valley. The techs who have come over have been rude, treated me poorly and behaved as though the issues were my …
I’ve been a customer of Valley Alarm’s for several years and have always experienced outstanding service. Each time I’ve remodeling my home by adding windows or fire detection, the service tech, Eddie L, has been excellent installing, …
I had the service for over 2 years without any real issue but when my Alarm went off it took LAPD over 4 hours to respond, which makes their service almost useless. When I notified them they told me they could offer Patrol Service for an …
I cannot say enough about the level of knowledge, expertise and professionalism we experienced recently when communicating with Carri O. There wasn’t anything she did not know or any question she did not answer or find the answer to. If we …
We have had Valley Alarm for a few years now. Very happy with them. One of the main reasons we continue with them. Is their staff Carri O. and the technician Rick Zappa. Both Carri and Rick are extremely knowledgeable, friendly and …