The Valley Electric Association is a member-owned, nonprofit electric utility that provides a variety of services to the residents of Nevada.
| Friday | 9AM to 12PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 12PM |
| Tuesday | 9AM to 12PM |
| Wednesday | 9AM to 12PM |
| Thursday | 9AM to 12PM |
800 E Nevada Highway 372, Pahrump, NV 89048
Garbage place.
Get of the grid.
This place is horrible
End the corruption!
Horrible connection to the internet
WONDERFUL, SERVICE
The list is too long
Great electric service.
DO YOU EVER ANSWER YOUR PHONE??
They insane of what they want
Internet down again, deplorable service.
Prompt courteous service.
No website for your electric company.
Friendly staff 😊 …
The internet speed is garbage and slow
Efficient, helpful customer service
Service is always out and its affecting my business!
Valley Electric is having problems now, but I think they will get it together. 😞 …
Thinks everyone is too stupid to operate their own router.
Always fast and friendly, when I go there.
Good service, make paying bill easy and friendly staff
They are the biggest criminals ever the worst electric company I’ve ever seen
I’m trying to contact them, I’ve tried every number on their “contact us” website. And they’re all busy or my calls don’t even go through.
Good, efficient service at a reasonable price. Response to outages are quick and efficient.
Internet constantly going out as of late. Paying for service I’m not getting.
Don’t expect much if you have more than 2 devices on your wifi….
I cant even get through billing office.an when I do they hang up.
The phone number doesn’t connect you to the company. It’s a robot and there’s no option to speak with a representative
The staff was nice and very professional
Thanks so much to the service guys. I really appreciate your help. From Atlanta street
DO NOT GET INTERNET FROM THIS COMPANY. Connection speeds are terribly slow and connection is unreliable and cuts out multiple times a day. STAY AWAY FROM THIS COMPANY.
Nice folks if a bit busy. My appointment is weeks out.
Great electric company
Customer service is A+, but the frustration of getting through the busy signal and/or someone answering when it does ring is the problem. Good luck, change the management.
Horrible internet at 24 mbps max and had promised me fiber at my location for the past 2 years and nothing.
I always have a great experience with the employees of Valley Electric. Great job all of you
Worst internet I’ve ever had. Nothing is playable from 12:00pm to 12:00am. When I asked them about this they say there is nothing they can do. I’ll never be considering them again.
Wow what an awful utility company. Weeks without service, they don’t answer the phone. Of course you can’t forget the embezzlement and sex scandles.
There service for internet is poor you call to have it installed and they never call you back 🙄 😒 …
Called for new power. Already pole on corner of lot they want 7500 they can. F off
The Worst!!! Never use them for Telecom!!
DECENT WiFi if you game dont really recommend they need to fix latency issues for browsing and non intensive things this is perfect.
Never have any issues with the service. The customer service is fantastic! Very friendly and helpful 10/10 would recommend
Login was easy. What happened?? New web page, click on payment online – page cannot be found. Can’t find login. Hope they fix it soon
No help what so ever. oh wait they only help with a payment arrangements once per quarter. which I find so sad.
They provide an absolutely terrible service regarding internet, and their customer service is even worse. Don’t give the people your money. Hopefully at some point this company will go bankrupt
Internet services are complete trash. Not fast at all. Not even decent. Dial-up is probably faster.
They were very fast to respond and helped fix our WiFi problems 🙂
My experience paying my bill was SUPER fast and SUPER simple!
Nice friendly staff working there got the information we needed got to jump through a couple of hoops to get the stuff done but that’s the way it is these days
When a customer cannot call into a service line for services, there is a HUGE problem. A compelling argument to be “off the grid.” Since I cannot contact the company to transfer service, now what??
Polite, Ok waiting too.
This company has horrible customer service! They never answer the phone they let it ring so that the “ answering service” picks up and they are unable to help! Not to mention Valley Electric charges extremely high prices on electricity compared to Las Vegas and California pg&e northern California’s electric company.
I have had VEA’s Broadband internet service for several years now and have had little to no problems. I would recommend to anyone.
Website needs work. Looking for more info on broadband and limited info is available. Our electrical service is good though. Power outages rarely happen and when they do only for a few seconds.
Called got customer support and had a tech out to my place same day hope they fixed the problem. It was the slow down currently happening around 2pm to around 11pm. Fast service!!! Thanks
Internet is really good in the morning 40 down 30-40ping no complaints once we hit about 2pm that’s when things get bad 20-30 down ping 60-100 then we hit 5pm internet completely terrible 100+ latency 20 download I think why this happens is …
Rude customer service when you call for any reason and their internet is a complete joke at 15-20mbs at best(8-15mbs during traffic hours), your better off getting satellite internet and saving yourself a month long wait or more.
Friendly over the phone. Nice folks trying to service the local community. They answered after the first ring. I like the fact they are deploying fiber to the area. It’s a slow slug trying to build out fiber in any community.
VEA installed poles in the wrong place (16′ -30′) on my property they refuse to put them where they belong …. and want to charge me $57,000.00 to move them to the proper place where they belong.. hummmm… Bad VEA.. Bad ..
They’re the worst at customer service, the broadband and internet service customer support is horrible they never answer and dont call back when you leave a number. The internet is unusable between 2pm to 11pm. Not the fastest internet do not get internet from here.
This is for broadband service only. When we moved it took a few trips to tweak my service but has been very consistent since then. Very seldom a drop in speeds.
Valley Electric has always given us good service. However I’m so very, very displeased to believe we the customers (co-op “owners” as you like to pretend we are) are paying for at least a million dollars (and probably much more) of corrupt …
In my humble opinion: The absolute worst automated system. No humans to answer questions. Worst EVER customer service. They claim it is member run though it is impossible to get to customer service. Messages left are ignored. VEA is a …
I have had no issues with my electric or my internet. Rates are lower for both than what I paid in California or Vegas. Internet works great. Staff has always been very friendly to me and my wife.
The people who work there are always kind to me. The enternet is a mess though. Good luck trying to do anything between 2:00pm -12am, this happens everyday of the week. They always blame the router, bought a new one and it still won’t work. Just save yourself the frustration with the internet and go else where.
I am so sick of this company. Their automated system is the most frustrating thing I have ever encountered. It’s next to impossible to get an actual person on the phone. I have been locked out of my account, for no reason that they have an …
Valley Electric is the most frustrating company I’ve worked with. Their customer service is non-existent. You cannot reach a live person. You have to leave a call back number. When they finally call back, the representative is very abrupt. If there was an alternative, I would not deal with them at all.
This is the absolute worst power company I’ve ever had. For an example, their pre-pay system messes up on the regular. Currently I have no power (as well as all other pre paid customers) because their system is showing we spent $2000 In …
Unbelievable, been with them for 10 years, and somehow they progressively get worse.
If i could write a no-star review i might be tempted to do just that, i’m only giving two stars because of the nice people AT THE OFFICE. There was a Valley electric bucket truck outside my home, by the time i put some shoes on and walked …
tried calling for 2 days to get a hold of a human to talk to… automated system is terrible and there is no hold… they just send you to a voice mail. I don’t believe they use phones for anything other then outbound calls. Now i get to …
I called VEA about rates for internet service after dropping rise broadband. After being on hold for 10 minutes as a new customer and still nobody came to the phone, I decided their not worthy enough to have me as a customer.
I completed my applicantion for internet services and was told I had to wait six weeks, which I did, when it came time for installation I don’t receive any type of notification neither a call or email letting me know someone from valley …
Quite a wide range of experiences. Mostly very good. Phone system seems to be working well again. (there was a period that is was very hard to get thru.) …
Internet is absolutely horrible for what they make you pay.
Great service very nice and helpful staff thank you .
I haven’t had a single issue with Valley electric. In fact they have always been polite and helpful. I’ve had the internet for several months and it works fine. Since I’ve upgraded my router my service has been doing great. I’ll never use Suddenlink again. Would have been nice to been notified that internet price was going up.
They have the worst automated system ever during the day they no longer answer the phones . Also i had called for my internet because my service was very slow half the speed. The rep said they were gonna send a tech out to fix it . He was …
In my opinion, VEA is a very poorly run utility. The only utility that I’ve ever been to that has a full time armed guard. Why is that??? It’s because of their poor customer service!
Internet was good for me for about 3 years or so, but ever since this last March it’s been the worst wifi I’ve ever experienced, unfortunately there seems to be no better provided in town so I have to settle for this
Great service, never have to wait. I have had valley electric since 2007 love them. I have their WiFi service whenever I have an issue night or day I can call leave a message and within minutes you get a call back by a local person not I …
While I agree with other reviews that VEA’s automated call prompts need improvement – I also understand how difficult the past 21 months have been on “every” business fighting to stay afloat and for every individual (employed, furloughed, …
I need my Internet back on when something happened or someone stole box in my house and I needed to do Business tomorrow they’re supposed to come out nobody shows up or calls bad business
I am joining the voices saying the broadband service is essentially totally unacceptable. …
Internet goes off every 15 minutes all day while I try to work from home. I upgraded to higher speed/broadband but still disconnecting. Asked for credit for missed time/ work due to disconnection but rep was rude and stated non payment will …
Went in for change of address. They lady that helped us was very pleasant and helpfull
I have a question about the internet I have through vae. The recording on the phone says to push 4 if you want to speak with a representative. After pressing 4, it doesn’t connect me to a rep but the recording gives
their address???????
Valley Electric turned out the be the worst IP ever. Technical support is from the dark ages, “you are the 3rd or 5th caller in line” is what I heard every time in contacted support. My connection became so unreliable it impacted my …
I was there at 2:45pm on the 10th of November, waited over 20 minutes and 3 customers and only 1 receptionist. Been with VEA since 2015. Very disappointed!!!
Horrible internet. Pay for services they can’t seem to provide. ZERO ACCOUNTABILITY. Refuses to give credit or refunds for outages. Suggested our router needed updated, we purchased our own. Still having issues. I was out of town one month …
This people own the monopoly of the town, also in solar. If another company comes to sell solar they make it almost impossible, first they call the customer and offer not the same quality product just pricing with no adequate information, …
Great company???? I made arrangements to pay my bill by closing today and woke up with no power. Thanks for lying to me. I went in paid at 11:24am. It’s almost 1:00 no power. It must be real hard to flip that switch back on huh??? So they lie and are slow to restore power…. Like I said great company……lol
All my work is online and I have been trying to get them to fix my antenna for 4 weeks.
Took four trips into the lobby. For what I usually due at the drive through in minutes. I had to speak to two supervisors. I don’t understand every time I spoke to someone the amount changed. …
Fast courteous service. With the price hike the bill went up with less usage but not the fault of the staff up front
I wish their Internet service was as reliable as their staff. Very friendly and pleasant attendants and technicians, they’re always willing to help, but their internet is unreliable and frustrating. I had to go into the office because I couldn’t reach anyone by phone.
The prices are insane, and you get the absolute worst internet known to man kind. You would be better just using data off of your phone. Horrible service also. No. Just no.
If I could I would give them zero stars, extremely disrespectful staff, as well as the person who came to install the equipment very inappropriate. Customer service Jessica and Trisha worst of the worst.
Absolutely the worst utility to deal with they shut you off and hit you with excessive turn on off fees. I personally know and individual who currently has cancer and they shut off his power for non payment and when he went to pay his bill …
My family and I moved to a new town and were looking forward to having power. To start service with VE you have to either pay a fee (400 and some change) or send a letter of credit from your previous power company. So we sent the fax over …
This cooperative is exactly like the town of Pahrump. It is controlled by a few families that have been here since the beginning or close to it. They have all these cool little things that make you think that it’s a real cooperative but it …
I am giving them a 5 rating because their customer service is awesome, not so much for their internet. We moved our internet service elsewhere and upon removing their equipment from our roof they found that the roof tile was cracked and …