Great service, always trying to help you out. One of the other reviews complains about the hours but this is a bank with what most people would call “banker hours”.
I’m sure the staff is great but I never get to the correct atm that’s open. It’s seriously irritating. And there is not access through if one is closed.
They are crap. Offer life insurance policies that most of there customers don’t know about it. Then if and when there is a claim they won’t close the accounts or fulfill the policy. Would never use them again
I have been with valley for 10+ years the service is ok but the checking account balance online and hours of operation
are so spotty. It’s simple stuff like this that makes it convenient or inconvenient to me.
Trying to close on a house. Wanted my last two months bank statements for the home loan. Valley Wanted to charge me $5 a statement (I realize not alot, but still, I bank with them and don’t feel I should have to pay for a print). Lady took snobish tone with me.
I have been a member of VFCU for over 30 years. What is wonderful is to watch how they continue to get better and better each year. They’ve added wonderful technology so that I literally don’t have to walk into a branch to conduct business. But when I do interact with the people they are friendly, professional and prompt.
The folks who work here welcome you like you’re family and they help you with whatever you need. They have knowledge and are more than willing to share it. I couldn’t ask for a better place to bank
I HAVE BEEN WITH VALLEY FOR MORE THAN TWENTY YEARS AND WOULD NOT DO BUISNESS ANYWHERE ELSE. HANDS DOWN AWESOME PEOPLE WHO GO OUT OF THEIR WAY TO HELP YOU.
Best bank I have ever used! Very awesome customer service and quick service at that! I’m always excited to deposit my next paycheck and withdrawal my spending money! Thankful for this bank to be in our community!
I was a member in the past and am now again. From my perspective the service has improved greatly. The teller area is better staffed and tge lines move faster than in years past. I was dealing with Stacy Shanahan in the loan department and she is amazing.
I’ve done business with Valley Federal Credit Union for a lot of years. They’re very personable, very helpful! I really feel like they’re the best! Thank you!!!
I have had many loans completed at Valley most of all with Carmie on Custer Avenue. The experiences have always been simple and straight forward. Thank you.
Valley gave me a “shot” several years ago when no other lender was willing to!!! I have had 6 loans with them since and without exception their rates have been competitive, their service impeccable and their caring beyond compare. …
Bryan Barth at the Custer branch is the go to banker for loans. Every time I need help he gets to me immediately and takes care of me better than any other banker in town. Straight and to the point, professional, and charismatic. …
We had a very bad experience here resulting in the closure of accounts and loyalty taken elsewhere. A check had gotten returned due to a systematic error where the account and routing number got switched so it came back as “account not …
The staff here have always treated me well. I first came to them needing to build credit history as I had none. Not once did they give me a hard time. They’ve helped me to get my credit up. Then never having had purchased a car before, …
I love Valley Credit Union. They have always taken care of my banking courteously and professionally. Been with them over 10 years and will never go anywhere else!!!!
I am a long-term, very satisfied client of Valley Credit Union. They have always gone out of their way to help me accomplish my banking goals. I couldn’t be in better hands.
From my very first loan when my credit was not necessarily stellar to the loans that followed, Valley has always made it a point to assist me with all of my banking needs! I am grateful to be a part of the Valley family! I have and will …
Several years ago I applied for a loan with a large national lender and was denied (with a credit score over 700). When I asked why, I was told that the processing center would send me a letter explaining the denial. …
They are garbage do not use them they will always told every time you turn around I mean we have 16000 in the account and they put holds on everything they are just the worst bank in the world I hate them with a Passion and me and my wife are done with them
Valley Credit Union is a beautiful bank run by very receptive and helpful people. It is easily accessible and the process from any of the awesome staff at the counter to private meetings with clerks in their offices is just as amazing. I …
This is my new bank after moving from Wyoming. Every service and interaction was right on point. I had some questions I needed to remember to ask and before my account and brand new card was printed right in house, I didn’t have any questions. Very knowledgeable and skilled professionals. Highly recommend
Debit card compromised, now been two weeks and NO card, Manager calls me and is quite rude and interrupts me as I’m explaining how unacceptable it is to be without a debit card for 2 weeks! WORSE SERVICE, his name was Aaron I believe – he needs customer service training!
I recently opened an account and it was the fastest ive ever had. The account Representative Jennifer Hill at the Custer location was amazing! She made my experience great, answering all questions I had. Very knowledgeable on the products they offer!
In person, there was no waiting, quick processing of my transactions and smiles from all staff members. Online banking is easy for paying bills and monitoring spending. That is why I have been a long time customer of Valley. Great service and staff!
The experience at Valley has been fantastic. Very friendly and knowledgeable people. My Loan Officer was patient, even though I changed my mind a couple of times. I will recommend Valley to anyone looking for a loan. Their customer service is top-notch!
I have had several loans for vehicles through the years with this credit union. Every time I do business with them they are courteous, kind and knowledgeable. They are attentive to both my needs and my time and I am always able to …
I’ve been a happy member of Valley Credit Union for the past decade! My husband and I have our business account and all personal accounts at this branch, and have done auto loans too. Staff is always pleasant, helpful and professional. In …
Awesome place
Best Credit Union
Fabulous service!
They go above and beyond..
Fast, friendly service
Great customer service as usual!
Horrible hours. And they don’t even bother to update their hours online.
Absolutely love the VCU people.
Quick, fast and painless. That’s the way I like it.
Stacy in the loan department is awesome!
Always great service!
Worst bank in Billings. Tellers were rude and and lady on the phone was terrible
Wonderful staff
Have been helpful every time I needed help
Fast and friendly with a safe and professional atmosphere. Everything I want when I’m dealing with my money.
Always friendly at the drive through and they always give my doggos a snack !
The staff is very professional and helpful, and keep in touch at all times.
Valley Credit Union has always exceeded my expectations.
Professional staff who has always provided great service to me for over 25 years.
Helpful people boosted my credit rating and mortgage for my mobile home.
I’ve been with Valley for 10+ years now. Overall I’ve had a great experience.
Best offer a waste of time going anywhere else! These people are here to serve your needs and are real good at it!!!
The staff is friendly. If you ever need them before or after business hours, they are always willing to accommodate.
Very good credit union. Always helpful no matter what I need.
I’ve been with Valley for years. They are wonderful to work with. I wouldn’t bank anywhere else.
Great service, always trying to help you out. One of the other reviews complains about the hours but this is a bank with what most people would call “banker hours”.
excellent customer service, great place for your banking needs.
Great place for all banking needs.i have banked here over 40yrs….
I’m sure the staff is great but I never get to the correct atm that’s open. It’s seriously irritating. And there is not access through if one is closed.
Very good experience and it seemed like the teller cared about me.
Have had accounts since 1996, the rewards savings and checking is great new addition to there account options.
Excellent service and banking!
VCU, has treated me very well. I would recommend them to anyone who has been treated poorly by other banks
Great service, been there for many, many years. Would like to move my other accounts to Valley
I have been with Valley for 20 years. They have always been there for me. I have no desire to go anywhere else.
They are crap. Offer life insurance policies that most of there customers don’t know about it. Then if and when there is a claim they won’t close the accounts or fulfill the policy. Would never use them again
I have been with valley for 10+ years the service is ok but the checking account balance online and hours of operation
are so spotty. It’s simple stuff like this that makes it convenient or inconvenient to me.
Trying to close on a house. Wanted my last two months bank statements for the home loan. Valley Wanted to charge me $5 a statement (I realize not alot, but still, I bank with them and don’t feel I should have to pay for a print). Lady took snobish tone with me.
They were very successful in getting my loan approved. Great rate also.
I have been a member of VFCU for over 30 years. What is wonderful is to watch how they continue to get better and better each year. They’ve added wonderful technology so that I literally don’t have to walk into a branch to conduct business. But when I do interact with the people they are friendly, professional and prompt.
The folks who work here welcome you like you’re family and they help you with whatever you need. They have knowledge and are more than willing to share it. I couldn’t ask for a better place to bank
I HAVE BEEN WITH VALLEY FOR MORE THAN TWENTY YEARS AND WOULD NOT DO BUISNESS ANYWHERE ELSE. HANDS DOWN AWESOME PEOPLE WHO GO OUT OF THEIR WAY TO HELP YOU.
Best bank I have ever used! Very awesome customer service and quick service at that! I’m always excited to deposit my next paycheck and withdrawal my spending money! Thankful for this bank to be in our community!
I was a member in the past and am now again. From my perspective the service has improved greatly. The teller area is better staffed and tge lines move faster than in years past. I was dealing with Stacy Shanahan in the loan department and she is amazing.
I’ve done business with Valley Federal Credit Union for a lot of years. They’re very personable, very helpful! I really feel like they’re the best! Thank you!!!
Love this place!!!!. Fast friendly service every time.
I have had many loans completed at Valley most of all with Carmie on Custer Avenue. The experiences have always been simple and straight forward. Thank you.
Valley gave me a “shot” several years ago when no other lender was willing to!!! I have had 6 loans with them since and without exception their rates have been competitive, their service impeccable and their caring beyond compare. …
Wanted to change my checking account to a rewards account. Fast and excellent customer service. Accomplished in less than 10 minutes .
I have been a member at Valley for 39 years. On every occasion they have been excellent, no matter what the situation!
Have been a member for over 30 years and have never had any issues.
This places is an awesome place to bank it also good for company accounts
Not a very good experience with this credit union. Customer service is the worst.
Bryan Barth at the Custer branch is the go to banker for loans. Every time I need help he gets to me immediately and takes care of me better than any other banker in town. Straight and to the point, professional, and charismatic. …
We had a very bad experience here resulting in the closure of accounts and loyalty taken elsewhere. A check had gotten returned due to a systematic error where the account and routing number got switched so it came back as “account not …
The staff here have always treated me well. I first came to them needing to build credit history as I had none. Not once did they give me a hard time. They’ve helped me to get my credit up. Then never having had purchased a car before, …
I love Valley Credit Union. They have always taken care of my banking courteously and professionally. Been with them over 10 years and will never go anywhere else!!!!
I am a long-term, very satisfied client of Valley Credit Union. They have always gone out of their way to help me accomplish my banking goals. I couldn’t be in better hands.
From my very first loan when my credit was not necessarily stellar to the loans that followed, Valley has always made it a point to assist me with all of my banking needs! I am grateful to be a part of the Valley family! I have and will …
Bank sends unsolicited junk mail and ignores email requests to remove me from getting their trash in my mailbox.
Several years ago I applied for a loan with a large national lender and was denied (with a credit score over 700). When I asked why, I was told that the processing center would send me a letter explaining the denial. …
My experience was easy & professional. All the staff at the Custer branch has always been a pleasure to work with!! Thanks Steve
They are garbage do not use them they will always told every time you turn around I mean we have 16000 in the account and they put holds on everything they are just the worst bank in the world I hate them with a Passion and me and my wife are done with them
Valley Credit Union is a beautiful bank run by very receptive and helpful people. It is easily accessible and the process from any of the awesome staff at the counter to private meetings with clerks in their offices is just as amazing. I …
Said I was “tier A” credit rating then ghosted us for a personal loan. Will not do business with them again lesson learned.
This is my new bank after moving from Wyoming. Every service and interaction was right on point. I had some questions I needed to remember to ask and before my account and brand new card was printed right in house, I didn’t have any questions. Very knowledgeable and skilled professionals. Highly recommend
It’s a fantastic bank. They print cards there, they are open Saturday and until 6 on week days. Everyone is nice and on point.
Great experience, staff was very friendly and knowledgeable. Highly recommended for your banking needs!!
Debit card compromised, now been two weeks and NO card, Manager calls me and is quite rude and interrupts me as I’m explaining how unacceptable it is to be without a debit card for 2 weeks! WORSE SERVICE, his name was Aaron I believe – he needs customer service training!
I recently opened an account and it was the fastest ive ever had. The account Representative Jennifer Hill at the Custer location was amazing! She made my experience great, answering all questions I had. Very knowledgeable on the products they offer!
In person, there was no waiting, quick processing of my transactions and smiles from all staff members. Online banking is easy for paying bills and monitoring spending. That is why I have been a long time customer of Valley. Great service and staff!
The experience at Valley has been fantastic. Very friendly and knowledgeable people. My Loan Officer was patient, even though I changed my mind a couple of times. I will recommend Valley to anyone looking for a loan. Their customer service is top-notch!
I have had several loans for vehicles through the years with this credit union. Every time I do business with them they are courteous, kind and knowledgeable. They are attentive to both my needs and my time and I am always able to …
I’ve been a happy member of Valley Credit Union for the past decade! My husband and I have our business account and all personal accounts at this branch, and have done auto loans too. Staff is always pleasant, helpful and professional. In …