Urgent care and specialty medical care provider serving Southern Oregon since 1999 with locations in Medford, Ashland, and Grants Pass. See more
Read More| Friday | 8AM to 8PM |
| Saturday | 9AM to 6PM |
| Sunday | 9AM to 6PM |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
235 E Barnett Rd Ste 106, Medford, OR 97501
I just got 5 stitches there and Toni was so great! My doctor was awesome too and very professional. They made me feel so comfortable and safe and I’m very thankful for my experience there.
Made an appointment for after work and they still had me wait over an hour and a half in the waiting room. Then they called me back and i still had to wait another 30 minutes to see the doctor just to basically be told im fat and fine, when …
The wait time with an appointment is ridicules. I have to work I can not wait 1-2 hours anywhere. Especially when I have a set time to be there. I have to leave work to be there. …
All staff were kind & professional. The person who saw me was very good answering my questions. He explained things so I could understand & eased my anxiety. The receptionist was especially kind and accommodating. Good experience while suffering from flu symptoms.
It’s never fun going to the doctor, but Valley Immediate Care makes it easy and the staff is very friendly. We were in-and-out very fast with the prescription that we needed. We even had time to have dinner at the Mexican restaurant right …
The personnel was very professional and courteous. I was agitated with the fact that I was sick, they tested me for covid and did not check any of my other vitals. After finding out the results of covid where negative then they gave me …
The staff at Valley Immediate Care was kind and provided great service. The few times I’ve been seen there they have been very efficient with x-rays and even lab work. I feel very confident referring friends to be seen there as well because I’ve only got good things to say about the kind of service they provide.
My visit to the South Medford office was perfect. Friendly, caring staff, very short wait time and Mack Cullen PA-C was excellent! He was very thorough and caring and he explained everything regarding my symptoms and how we were going to remedy them. I’d give 10 stars if I could!
Using VIC took me most of the day. When I tried to check in on line the site froze. The kind employee who helped said the website was inaccurate on wait times. I checked in when the text message said to. I wasn’t seen for another hour and …
Excellent! I needed to get a rapid test for Covid and was able to get in within an hour. I was somewhat lucky, not sure but it seems like appointments might open up briefly after their lunch hour as after I signed up the wait time went to …
Unprofessional.
Un-staffed.
Gross, run-down building. …
Very quick and the team was very knowledgeable. My doctor was kind, and my nurse was amazing. I really appreciate the kindness because of what I was going through. Thank you so much for treating me so well.
I came in Sunday evening feeling the worse I have in a very long time and looking probably the worse I ever have in public. The caregivers were polite, courteous and comforting. …
The staff was very professional and attentive to my needs.
Took my mom in from her moving up here and running out of an important medication. They were very nice and professional. I will use this office again when needed.
I scheduled a covid test online on a Monday for the following Friday. On Wednesday I called to verify my name, the time and the location of the appt. I showed up 10 minute early and called In, they said they would send someone right out. I …
Have been to v.i.c south Medford twice and both times have been as pleasant as could be expected despite needing medical attention (stitches, and strep throat). Staff, facility, cost and all else make for a good visit. Hope they keep it up. …
My daughter fell and cut her head. We were seen quickly when we got there and the doctor was very accommodating with her fears and pain. Excellent quality of care.
TERRIBLE EXPERIENCE. I have Covid and a terrible cough to where I haven’t slept the past 5 nights. The “doctor” (if you could even call him that), comes out to my car and tells me they can’t treat Covid. Like what?? I told him I wasn’t …
I went in for heat exhaustion and was only tested for COVID even though my test came back negative the staff didn’t want to even talk about the possibility that I knew what I was talking about as I had been working in prolonged heat for a …
I hated to go to Urgent Care, but I felt so ill and the on call doctor insisted I go there or the ER. I’m so happy I chose Valley Immediate Care because first of all, I went online and made an appointment. They called me immediately and …
My check in time was 1:30, online, it said I would be seen by 2:15. I was told I would not be able to be seen until 3:00. I asked reception about other locations, but decided my best bet was to wait for my appointment. I was not put into a …
I was able to sign up for an appointment on my phone and just show up right before the appointment. There was no one in the waiting room and in a few minutes I was seeing the doctor. They had several different payment options including 10% …
This place is a scam . Long story short , I went to get a covid test , they told me I had to see a doctor if my test came back positive . After taking a test and waiting, a doctor came out to give me my negative results . I went into the …
I used the on-line check in process.
We arrived on-time at 6pm.
We were the only ones in the waiting room. …
Knowledgeable and helpful staff. Want to make know and understand what is going on.
Great online check-in. Helpful texting info to confirm appt, and later telling me of a delay. Very nice of receptionist to call me and said I may arrive ASAP. Upon arrival, the check in nurse almost immediately asked if my face was …
I brought my granddaughter in yesterday and the staff was patient and gentle with her. Quick on getting her in and treated for what she needed. PA David Greene and his medical assistants had great bed side services with a very scared 2 year old. I appreciate all your work. Thank you.
Some of the worst medical service I’ve experienced. They left me in the office thinking that someone was gonna come back and follow up. Gave me poor instructions when I left. Called them back just after I left when they close because I …
Such a great experience. Raquel was super professional, explained the procedures and was all about achieving the look I wanted!! I definitely will be a repeat client.
I was very disappointed with my visit. I had called a day prior to schedule an appt, and was told I could be seen for the two things I needed. I was also told this same thing in the text I received prior to the appt. When I got there, I was …
I went to Valley Immediate Care because I feared that I had suffered broken ribs. It took 90 minutes or more but I finally got to see Kathryn Walker, FNP, who ordered X-Rays that confirmed that I had 3 fractured ribs. Kathryn was …
I thought it was great that they got me right in when I called. I lady said I had 12 minutes to get there (good thing I live close by) but then once I got back to my room, it was over an hour I sat in there until I seen the doctor for a …
Although I made an appointment I still had to wait an hour before seeing the Doctor. I am okay with it being he was the only one there on a holiday weekend. Doctor and staff very pleasant and professional. Will definitely go again when the need arrives.
It is so nice to get help for your health in a timely manner. I was able to schedule an appt time on line with a text verification. My wait time once there was very short and the staff very pleasant. The nurse practitioner was thorough in diagnosis and very gentle.
Every time we’ve had to go to Valley Immediate Care, they’ve been friendly and helpful. The online scheduling and forms make it really easy to get in quickly, without sitting in the lobby forever.
I was told 20 to 30 minutes for results and ive been waiting for over an hour since i got swabbed, the lady at the front desk was no help and just insisted i be patient and wait in my car. I would like to go home asap considering im sick.
Valley Immediate Care never disappoints. From beginning to end their care and compassion is fantastic. Dr. Fenner is the best!
Thank you for the wonderful service.
This place was great, all the people were very nice and professional. They also fit me in fast.
I went in to have a cut finger looked at. When I was checking in, one of the staff came over and redressed the wound. This was before I was checked in. After the paperwork I was shown a room to be evaluated and given a tetnes shot. 10 …
Very well organized and staff was very courteous. Physician was thorough and caring, taking the time to answer all my concerns.
Valley Immediate Care was able to get me in within 45 minutes of my call. The entire staff was very professional and competent. I have had a dermatology related issue for many years and the on-call doctor was able to provide me with a …
I made an online appointment (for the first time), and was surprised at the speedy service once I arrived! The receptionist was very efficient and the MA folks were likewise! …
Fast service. Friendly staff. I was lucky as I went in during a lull. The NP was very knowledgeable and took time to listen to my list of symptoms. If symptoms do not clear up, I have five days to make a follow up appointment which will be …
I wish I would have had someone call me back to check up on my Grandson like Central point does
The people at this clinic were very kind and understanding. I felt like they were also very knowledgeable and answered all my questions until I was completely satisfied. I would definitely recommend this clinic.
They were Able to get me in in a timely manner. Communication was very good, especially having the 30 minute reminder. And the staff was very kind and courteous
I haven’t been to the doctors in a while and I was quite nervous. I had never been to VIC before, but the staff was so kind and professional. The lady at front desk was very kind and welcoming. The two ladies assigned to me were very …
I woke up with a severe cough and unable to breathe. My PCP had no openings so I tried my luck here. I had no appointment and was in and out in an hour! I was diagnosed with bronchitis and got all my meds sent to my pharmacy electronically. It was super fast and convenient and I’m thankful they were there.
They were expeditious as they were polite. No hassle. No laxity in safety measures. Just a quick nasal swab from the nurse and a brief ten minute wait, and the doc brought the results out with a smile underneath his mask. Utterly warm and kind service.
I called Valley Immediate Care to see about getting a rapid covid test. It was an easy process. Allowing me to see the various timeliness for scheduling at all locations, I was able to fill out paperwork online as well. Once I arrived, I …
The people that work
There are professional and wonderful, made a bad situation better, I received stitches and they made the experience the best it could be. The entire staff was
Great! Five stars!
After a trip to Mexico I visited here for a COVID test and to have my irritated eye examined. The employees did an excellent job communicating to me what to expect and efficiently and affectively dealt with my issues in a personable way. …
Every one as kind and knowledgeable. As a retired MD I was very pleased with my care especially
Tim Bak, PA-C
Overall process was easy and quick. Parking made it difficult for nurses to locate patients. The nurse who waited on me was not too happy that I was parked on the other side of the building because of the cold weather and made her walk …
Nurse was very nice, waited to long. Told them I had covid. Had to sit in a publIc place. That is why Covid is spreading. Didn’t do anything to help me. I did get my test which is what I needed.
They are very friendly and professional. I only waited about 10 minutes and the doctor saw me
My case was a bit complex but the doctor, Evan I think was his name, was willing …
All of the staff were amazingly attentive and genuinely cared about helping me. I felt very good about the care I was given. Highly recommend Valley Immediate Care.
Wonderful experience! The staff were very helpful and super kind. My doctor was very funny and made the experience great for me!
Excellent care. Went early in the morning and did not have to wait. My issue was addressed with care and concern. I highly recommend them.
I’m writing this as I’m still waiting in one of your exam rooms.
The complete and total lack of empathy or bare minimum soft skills was beyond disappointing to experience, especially in the the healthcare industry. There was …
Everyone was pleasant and professional. The wait time was only 15 minutes and I got my physical and TDAP quickly and was out.
All staff were great but the check out process seems slow. Otherwise great
I went in for a Covid test. It was positive. The staff was friendly and professional. I felt I got excellent care.
They were kind, and efficient. My preferred provider wasn’t available to treat my sore throat because of their Covid rules. Valley Immediate Care gave me a rapid Covid test, then treated me.
They were there when I needed them and did a really good job!!
While on vacation I tripped & fell breaking my thumb & hand, we went to Valley Immediate Care. I was seen right away, x-rays & a cast put on, everyone was so kind, the Dr. Gave me instructions & paperwork to give my physician when I …
Everyone was friendly and timely at the Barnett office.
Dr. Bak (PA) was very informative and spent actual time explaining all aspects of what could be causing my symptoms. Their site also has X-ray availability. …
Was seen on time and throughly evaluated. Excellent care!
My daughter was in getting checked out after a car accident and nobody would let her finish a sentence so she never got to fully explain all of her symptoms. They were very rude and made my daughter very uncomfortable.
Staff and service is always great. The only issue is even with an appointment time expect a long wait so plan it out.
I was upset that my primary provider was advising me to go to urgent care instead of making me an appointment – but they wouldn’t have x-ray available and urgent care would so I went. SO glad I did – the staff was amazing – reception to …
Seems like the wait was very long even with an appointment that needs to be addressed for sure…I waited 3 hours pasty appointment..
Not very professional in my opinion
I’m not the type to rate places, but I must place a rating for here. I went here to get a covid test and the doctor who provided me with my results was the most uncaring and insincere doctor I’ve ever met IN MY ENTIRE LIFE. When you provide …
Friendly receptionist checked me in quickly with minimal amount of paperwork for a non emergent medical need. The wait to see a Provider was about 15 min. She did a very thorough history and addressed my issue w interest and discussed her …
Poor communication with a long wait. Spent an hour and a half waiting in the car with my two year old despite making an appointment. I did not take my son in to be tested for covid, but was told he needed to be tested anyway which is …
It was a relief to know that this facility was available. The cover and a crowded hospital was not what I needed. Valley Immediate care was very convenient b t. They are nice and efficient. I appreciated the staffs attention when I had questions.
Valley Immediate Care provided excellent care. The staff was friendly and caring. The providers I saw took the time to discuss my chief complaint in depth without making me feel hurried. They honored their 5-day promise despite 7 days …
Online scheduling is efficient. Staff was caring and professional.
We were able to wait in the car, they came out and got us when it was our turn. Doctor understood exactly what was wrong and able to resolve it very quickly. Only wish the wait wasn’t as long and they were open later.
Thankful for the detailed care, kindness and validation I was given from every single person on the care team.
Staff was friendly, helpful and considerate. Was a fine experience
Once I got to the back the Physician Assistants were kind and helpful & made me feel at ease. My Valley Immediate Care Doctor she was professional & also kind, gentle, helpful, very personable, witty, & highly proficient. I’d say over all …
Marianna Cooper was very efficient and diagnosed my wrist and hand problem immediately. She gave me tips and advice on how to avoid the same injury in the future. The gentleman who first met with me was kind and helpful. Together they made me feel welcome. I highly recommend them.
I called at 6:50pm and was in alot of pain, I was told to come over and I would be seen. I was and everyone was very nice and professional. Evan and staff were great! Would highly recommend Valley Immediate Clinic to friends and family. I got the medicine I needed and was able to work the next day. Thanks again!!
Everyone in the office was so kind, they took extra care with my mother and made her feel comfortable. She was very impressed and we would highly recommend them.
I rate them a 2 star based on my most recent experience. I have seen them twice in the past and it was fantastic so of course I went to them again. However this last time was different. Once I actually received care.. it was satisfactory. …
Valley Immediate Care – Timothy MacCurdy, MPAS, PA–Dermatology Services at Valley Immediate Care, Medford OR …
We had a great experience. The front Office staff were very kind and extremely helpful. We were seen very quickly and all the staff were knowledgeable and helpful and made the experience easy. We appreciate your help!
I signed up online and filled out all the required areas for insurance and everything. Then while driving I received another text that asked me the same questions plus pictures of my insurance card and drivers license. Then when I arrived I …
I had an excellent experience with the MA, Stephanie, the scribe, Jon, and the provider, Dr. Penner. Dr. Penne was a wealth of knowledge and left me feeling confident in his treatment plan. The only negative thing about the experience was …
Making my appointment online was easy and I was able to get in the next day for a Covid-19 test. Notifications via text made it easy to communicate my arrival. Technician came out to my car shortly after I texted my arrival. Medical …
The Dr. I saw was very kind, concerned, non-judgememental, and thorough. I felt he saw and heard me and wanted to help. I will definitely come back. I felt way more cared for here than by my Primary Care Giver. Thank you!
My own experience is that I sat in my car in the heat for over an hour while my daughter waited for the doctor and staff to wrap up her visit. Staff was chatting with one another and had a cool day while my daughter sat. No update given. No …
Friendly staff who seemed to take time to listen and actually care about you getting better.
I’ve been going to Valley Immediate care of her many years and as usual they were very fast and prompt at getting me seen, which was great. The initial nurse who do my vitals was very polite and efficient, it was once I was placed in the …
I had a great experience. The Dr. was very thorough, kind and professional. Seemed to have genuine concern. The techs were great too. The process with getting scheduled and seen was smooth. Thank you VIC!
I had to do a new drug screening and physical for my job. Staff is very friendly and very attentive. I was able to get both done at one appointment. Highly recommend
I was miserable with poison oak and i looked at my phone and realized they closed in a matter of 25 minutes. So when arriving I didn’t expect to be greeted with such friendly staff members but they treated me as if their work day had just …
Excellent care by provider. NOT happy with receptionist. I asked ahead of time if you took Medicare. Answer: “Yes” but then when I left was told there was an amount owed. SHE SHOULD HAVE SAID “YES” AND “DO YOU HAVE SUPPLEMENTAL?” I did …
The staff were very kind especially Jennifer who seemed to be the Jack of all trades, and the Physicians Assistant, I believe his name was Evan Xanthe (hopefully I got that right), was very professional as well as courteous…. definately where I will go again if I need urgent care…..
Great friendly service. Although my appointment was at 4:20 and I wasn’t called back till 5:00 and didn’t see the actual doctor till 5:20.
Poor communication by staff. Wait time online said over 7 hours. I got on a chat and asked if that was true because I was trying to get my husband in where he would not have to wait so long… he’s in pain and I don’t know how we’re even …
The Dr I say was amazing and truely understood my concerns about going to the hospitol. He was patient and convincing, thank goodness I listened and went to the ER since I had to have an appendectomy.
Thank you to everyone for your compassion and care! Especially not having to go to a pharmacy as you had meds on site. I love efficiency.
I was frustrated by the insistence of the PA (Evan) of focusing on diabetes when what I was being seen for was the possibility of shingles. I had to advocate hard for myself. He acted as though I was not aware of the diabetes though I am …
I registered online, and although I had to wait a few minutes on arrival, the triage nurse and physicians assistant were both professional and informative. Competent and quick.
Staff and providers were kind and helpful and very caring. I would recommend Dr. Penner to anyone!
I had to bring my 5 year old daughter in, as we were concerned she fractured her thumb. We had such a great experience with each person that we came in contact with there.. the woman who checked us in and did vitals was so sweet, our doctor …
Very professional , accommodating and caring . Was seen a few times with little to no wait time. Answered all questions and very thorough.
Made appointment ahead of time, not much wait. Got medication to the pharmacy before it closed even though it was end of day. The NP was knowledgeable and kind
Gregory was my PA and was super polite and helpful. It took a while to get an appointment as all the medicos are busy in the valley.
Prompt, affordable service. I received excellent care and diagnosis. I am forever appreciative!
Amazingly empathic and genuine concern for patients. I booked an appointment online and drove to the facility. My husband was seen as soon as possible and given wonderful care. The doctor prescribed medication and gave good advice for …
We booked an appointment online after talking to a very helpful person at the call center. We were able to get in later that day. They were urgent and the text updates were helpful. The nurse and physician were both kind and professional. We left feeling well informed and clear on our care plan.
Got right in and got vitals taken, staff was pleasant. Got diagnosis and medication pretty fast.
I was traveling from out of town and walked in for treatment. The staff were all courteous and professional and I was diagnosed and prescribed medication all within the same visit.
Everybody there was kind and professional. I felt like they were doing their best to take care of me. Their service was superior to Asante’ who felt they needed to close two of their immediate care facilities. Shame on them, good on you. …
Staff was very polite and helpful. Waiting to be seen after taking a COVID test was irritating waited around an hour an a half to be seen for less than 10 minutes. But being it’s a walk-in clinic as well, very convenient. Would recommend …
My first time visit at this urgent care, was not what I expected. I expected to wait hours and receive “brushed-off” care, but it was the Contrary! I was assisted shortly after I checked in, and was helped for what I needed. The staff was …
I had a horrible experience taking my daughter to get her embedded earrings out because the doctor was not gentle, continued to push after she screamed and asked him to give her a break, and refused to give her a numbing cream or pain …
Professional staff and quality health care!
Been there three times and will definitely recommend their services!
After being turned away at a different walk-in clinic, I was ultimately very happy to be seen here instead. All of the staff were kind and professional. I met with Dr. Okorofsky and she was so lovely. She is a warm, caring woman who has a genuine desire to learn about and help her patients. Thank you!
The staff was very personable, but also very precessional. My favorite five year old was found to have pneumonia unfortunately. As scary as that is to hear we were treated as if we were one of their own. We were made to feel comfortable …
Our nurse, Jake, was polite and let us know what he was doing and what to expect every step of the way, which put us at ease. Dr. Cullen Mack was amazing. Explained her lab results and why he was sending a sample for another in-depth test. …
I had an appt at 7 was there till almost 9:30 at night wayyyy too long then I wouldn’t have minded but when I got into the room and the docter finally came in he treated me like dirt on the bottom of his shoe because I’m in pain medication …
Speedy and very friendly staff. My needs were met and I was better than expected the next day! They accept most major insurance and the Providers are wonderful! Thanks VIC!
The only thing that I am not happy when we left. We were told that we had a big bill and they did not send it to my insurance. They told me that we still have 3,000 to pay for our deductible. I did not pay the bill and asked them to send me a bill. When my husband went to our health account we were finished paying our deductible.
I have a horror story of a experience I had at a Urgent Care in Anderson, California. I mean terrible. It would literally blow you away if I shared. My experience with the care I received at Valley Immediate Care Urgent in Medford, Oregon …
The medical staff, especially the PA, Evans Xanthos, was very attentive, caring, and thorough. He went above and beyond to make sure that he did everything he could within his means. However, the gentleman at the front desk was another …
I had to go here for a hurt back and it was an awesome experience. I scheduled the night before and I got the first appointment for the next day. When I arrived there was no one else there and I only waited a few minutes. The dr came in …
Terrific care. Got me right in at the end of their long day. Very much appreciated to have a place like this to serve our community.
I needed to have my Grandaughter looked at for her ears that were bothering her for over a week… Her regular PCP (primary care provider) had advised me to consider an urgent care clinic because they were not seeing patients at that time …
Took my kid in after she broke her toe the doctor was rude and dismissed all concerns. Acted as if we were an inconvenience.
Unfortunately the cream Triamcinolone Acetonide Ointment USP , 0.1% is totally useless even I have been using it. Since three days ago my skin rash taking over half of my body. Very uncomfortable. Suffering big time.
I got right in. Everyone was so efficient and caring. I was told everything before they did it and my diagnosis was explained to me in great detail. The clinic was clean, and the staff went to great lengths to insure that I was comfortable.
Got my fiancée in quickly. Very kind and sympathetic staff. It was relatively quick, and they are willing to listen and answer any question with empathy.
We saw Miguel for my son’s broken finger. He has great bedside manner and took great care of my son
Has to be the slowest immediate/urgent care in the area. I’ve never witnessed anything like it. The only thing urgent or immediate about it is how urgently they run off to their breaks. Otherwise it’s just immediately waiting in a chair. Just spent 2 hours and the place was basically empty.
Everyone was very caring and kind when working with my daughter. I would use this clinic again.
Brought my insurance card. Had my drivers license number. Had been a previous patient. No photo ID that is government issued so they refused to see me. It was 45 minutes before closing and front office staff were too busy reading books. No …
Great care and everyone was very nice. They were very thorough.
Parking wasn’t awesome but the people were fantastic. Super heart warming caring people that were attentive and helpful. Felt cared for going into a place that wasnt my regular doctor. Even moreso than I feel there. Plus they are open 8a-8p …
Excellent care and very friendly professional staff! My condition has had an excellent prognosis and I’m healing up nicely. Thank you for the quality healthcare provided!
Took my husband there. He got the best care. Everyone was extremely professional and nice. He received thorough diagnosis and treatment. Communication with follow-up care doctors was excellent.
This was by far one of my best medical experiences in quite a long time. Doctor Penner and his staff went above and beyond to be caring, informative, and thorough. I only wish I could consider them my PCP.
I made reservation online which was awesome. Waited about 10 minutes.
Triage, saw doctor within 5 minutes, X-ray, back to doctor, discussed diagnosis, fitted for boot and crutches. …
Received excellent care and the staff was very courteous and professional. Thank you for the quality healthcare provided.
I woke up feeling horrible yesterday and made an appointment on line with Valley Immediate Care to get a Covid test. The website was easy to maneuver and I was able to secure an appointment that morning. …
Valley Immediate is awesome! I love that they let you know when they are running behind. I’d much rather wait at home while feeling ill with a delayed appointment time. Daniel Thornley, the PA who saw me was fantastic. He listened and …
Took awhile to get seen, but was not a bad waiting time kept me updated on how far behind they were so I was not waiting at the site for long. Really liked the Dr I saw and the nurses and staff very friendly and helpful and answered any questions I had. Would definitely recommend going there.
I really hate doctor’s offices, but these guys were great. Short wait, and actually helpful in trying to find the root of my issue.
The staff here is so nice, every single interaction I had was pleasant. I will definitely be going back to this place in the future.
Staff was great, really, really great. Doctor was inappropriate. Went in for an eye infection. I had had a head cold. He was more interested in proving I had COPD because I smoke. Whatever. But his exam included putting his hand up under my …
Staff was professional and courteous & office and room was clean. My only complaint would be that it was packed each time I went but thankfully I was able to come in as a walk-in to get clearance to go back to work. Third time’s a charm …
This is the 2nd time I’ve been to Valley Immediate Care in the last 3 months, the 1st visit was for my mom and now for myself. They are located in an unassuming, smallish building, but it is clean and maintained and you don’t feel forgotten …
Amazing experience. My daughter fell from a horse, they were quick, caring and thorough. Jake took our X-rays and was amazing and gentle. We got complete follow-up and they made everything really easy even into casting the broken arm a few days later. WOW!
Change the way you select your date of birth for mobile users. I missed an open visit time because I had to press the back button on the calender 400 times to get to my birth year
The staff were friendly and patient, amazingly energetic at the end of a long day. It was great to have a COVID test to know I don’t have that. The assistant updated my information quickly rather than making me fill out more paperwork. The …
Doctor was nice and got us in and out of there fast. Your parking lot sucked I had to park next door
Deidra and Schweizer and everyone else were wonderful at this location.
Diedra went above and beyond to help make sure I got the best price on a prescription. Thank you so much everyone.
The staff went above and beyond the “call of duty”. Their empathetic attitude towards me and my multiple physical issues was, and is, more than appreciated. Special thanks to Dedra for going out of her way to help.
I felt like the doctor knew he was not going to renew my medication, yet he went through a whole battery of questions and contradicted what I have been told by two different urologist. I will never go back to this place again. Complete waste of time.
Everyone was nice and the doctor was very knowledgeable and helpful and spent time and didn’t make me feel like a number 😊 …
This place is a nightmare. I’ve had to go into this place a couple different times and both times I waited upto 2 hours in the waiting room before even getting back to a room. The front desk staff is extremely unfriendly and act like they …
Very pleasant and friendly staff. Doctor is thorough, caring and very nice. Pleasant experience.
Finally, a place where I got the best help & answers. Thank you all at immediate care south Medford. Your experience there will leave you feeling alit of hope.
In Times of COVID it is hard to see a doctor face to face or mask to mask. Had to self swab which was different but avoided the hands on exam. They were efficient and compassionate and caring.
Great staff and people. One issue, my paoerwork said nothing on it about aftercare, what i had, nothing of importance. My podiatrust asked if i had papers from immediate care, no i didnt get it. Just billing info. So that is a let down from …
I just needed a covid test to return to work so I made an appointment in advance. Even with an appointment I sat in the room for over an hour waiting for the provider. No blame on staff shortage there were 4 MAs and 2 Providers working with …
This is nothing more than a place run by the medical mafia. A simple PCR test ended up with $375 bill because they refuse to tell you anything up front and want you to see a provider. I will certainly file a complaint with the Oregon Health because this should not happen to others. Stay away from this place!
Navy Vet first time user of Valley Immediate Care. A most excellent friendly staff, and nice facilities. They follow up making sure your well taken care of.
Miguel was awesome! He is very laid back, makes you feel comfortable and answered all my questions! Ruben and Rose were a pleasure to meet as well! Thank you all for such a great experience!!
They were very responsive to my worries and attentive. Got me in when others were full and saw me with a very short wait time. Much better experience than going to a bigger urgent care facility
$700 FOR A STREP TEST. DO NOT LET THEM TEST YOU FOR COVID ($213.95 for a PCR test that costs then nothing) ask them up front how much it’s going to cost. $425 OFFICE EVALUATION AND MANAGEMENT charge. This is how much it costs to get tested …
My first time here. Rose and Ruben made me feel so comfortable, and they were super friendly. Ruben had to do X-rays of my shoulder and he explained everything that was going to happen and even apologized for hurting me. Miguel saw me he …
Very good service, rapid and complete work up at a great price! Provider was great and kept me informed all the way and involved me in my plan of care. First time I needed to use this service but I would go again if needed.
I am so glad urgent care didn’t have time for me and sent me to you. Everyone was so kind and knowledgeable. I would highly recommend Valley Immediate Care as your 1st stop for medical care.
The dr that saw me was super nice and understanding. It actually felt like he cared. It was nice.
I wish I knew the doctor’s name who saw my mom yesterday. He was so helpful with explaining her condition more helpful than others she’s seen. Really appreciate him. Kind staff too.
Dirty, with horrible accountability. Delayed my appointment 1 hour and then proceeded to leave me in a patient care room for over an hour after telling me that it would be only 20 minutes. This was all for a “rapid” covid test that ended up taking 2 hours.
Last week I saw Dr. Miguel Barker, orthopedic PA-C, for a severe shoulder strain. The wait time was nearly nothing, and the good doctor was in to see me quickly. Miguel, he says to call him Miguel, listened, diagnosed, explained and …
I appreciate the ease of on-line registration and the friendly professional care I received at Valley immediate care recently. Miguel Barker, Ruben, and Rose took very good care of me. I appreciate their concern for my well-being and the recovery plan that best suited my needs. Thank you to all health care workers!
Update: I’m really happy that this Urgent Care Clinic is open on Saturday and Sunday or I would’ve ended up in the Everybody Room. …
Worst urgent care I’ve ever been to I’ve had problems on multiple occasions here as a patient and even my children as patients. Reception is always extremely rude they close at 8 PM I arrived at 7:30 urgently seeking medical attention …
I was able to schedule my appointment online and fill out my registration, upload my identification and insurance cards prior to check it. This made it very convenient for me and my wait time was minimal. The PA on staff was kind and …
Would be 5 stars but the wait was very long. I had a 10:20 apt and didn’t get in till 12. Having said that, It is an urgent care facility so some people get put in front of you because they have more “urgent ” problems. So I understand. The treatment and staff were all great once I was seen. Friendly, efficient and thorough.
I have always received great care from VIC. Wait times are a little long occasionally due to covid, but it’s to be expected. Nothing outrageous. I have visited numerous times and all providers have been very understanding, and definitely …
In March 29,2022, I had a very pleasant experience with all the crew in this place. Everything is so easy from registering on line to avoid wait. Stuff are all professional. A very pleasant and welcoming place . They really took good care …
Wonderful customer service & caring staff! Our visit was quick & the medical team was thorough!
This is the only place to go for urgent care. Great caring frontline staff and FNP was knowledgable and efficient. Thank you Valley Intermediate Care.
Tim PA. Was amazing! He really listened to concerns and took his time with my young son. He was very thorough and sincere.
Kathryn Warner, FNP was very attentive when I explained my medical problem, and her recommendation for treatment resulted in a rapid cure. Many thanks!
Everyone was pleasant and helpful. They actually got us in in a timely manner. The NP took thorough care and time.
Excellent thorough cleaned ears I can hear now! Wiley is very thorough and friendly returned my call keep him! Love to u all and thanks!!!💗💗💗 …
Obtained app. Quickly day before. Had to wait 50 minutes before seeing anyone. Got Covid, Flu test. Waited another 30 minutes, saw two different staff and got results after another 25 minutes. Appt was for 9:20am left the building 12:13 pm .
Treated with dignity and respect. Staff was very responsive and caring. The process flowed-staff made my visit very pleasant.
Great care as always , patience stemming from checking in , X-ray tech and Doctor, plus other employees at Valley. Friendly and caring team.
Thank you
My visit at Valley Orthopedics was amazing , the staff really made me feel comfortable and Miguel Barker PA-C was very knowldgeable about the nature of my injury , and was able to refer me to a hand surgeon to continue the care , Thank You Valley Orthopedic , Reguards Mr.Ebbert
Why do you bother to make appointments if you’re going to make people wait…for over an hour…and then a half hour in the back?? It took so long that the pharmacy was not filling prescriptions by the time I got there. My ear was infected!!! I won’t be back.
Daniel was great! He was friendly but direct and honest in his assessment of my situation. And, most importantly, he successfully solved my immediate problem involving significant pain.
I’m impressed with the staff and providers at Valley Immediate Care, South Medford. They are kind, very knowledge, patient and professional on a sincere level. I will recommend everyone goes there for urgent care. I will continue there.
~💙 Mary Bratton~ …
I always use these folks! I desperately wish there were more medical facilities in southern Oregon like them. They make every visit pleasant even when I’m feeling at my worst. 1000% tell everyone they are the only good place to go to
I’ve gone to this client throughout my life and have always left having had a great experience. The staff will treat your right and go out of their way to make sure your needs are met. They go above and beyond time and time again. Thank you, Jake Graham, for taking good care of me and for all of your help!
We were traveling through Medford on 1-5 on a Sunday and needed care. We couldn’t find an urgent care open with the Providence network, so we came to Valley Immediate Care in South Medford. SO grateful it was open. We received great care and walked out with the antibiotics I needed.
This past week it was necessary for me to visit Valley Immediate Care three times. I went to the Ashland clinic twice and the South Medford clinic once. On each occasion I was treated professionally, respectfully and with great kindness. I …
Dr Penner is terrific. Only wish he was my primary care physician. The office staff and nursing staff are also excellent. Wouldn’t hesitate to return.
Had an appointment, still wasn’t done until 2 and a half hours.afyer my appointment time. Then the doctor decided he wouldn’t do any testing at all and sent me to the ER. went to the ER, spent 6 hours there. They did the needed tests (ruled …
Very Good. Was taking care of Very quickly. Staff was Great. Doctor was very thorough. …
I can’t give 0 stars or I would. Dr. PENNER is an absolute waist of people’s time. He sat in his office reading for an hour while many patients waited almost 2 hours to be seen. He literally asked me the same question over because he wasn’t paying attention to my answers. Absolute waist of two hours and my medical insurances money.
My son waited 6 hours to be seen, they forgot about him, miss placed his chart and were uneducated. My son had a broken finger but they said there was no brake. So glad I put a splint on him the first day. They use to be good. Now I don’t think I’ll be going there anymore.
Made a reservation online so I was able to come in on my appointment as scheduled filled out some paperwork took a couple minutes few minutes later I was called back looked at my foot it was swollen not sure why but they helped me took …
Everyone was terrific at the clinic, but I especially want to give huge kudos to Dr. Caldwel for being so easy to talk to and for enjoying our conversations. He is truly a wonderful asset of your clinic.
Grateful to have the last appointment of the day. I was made to feel comfortable and heard when it came to my medical needs. The provider and team were professional and caring!
These people are the nicest most caring kind and helpful. In every way!! This place is amazing from the front desk to the nurses assistant to the nurse practitioner They were all so amazing. Thank you for all you do.
My experience here was fast after several hours in the ER and not being seen,it was relieving to make an online appointment and have that appointment is filled. My Doctor was unavailable and I was very grateful to get the medication needed …
I showed up in excruciating pain and they left me sitting in the lobby for 2 hours when there were only 2 other patients in the building. Furthermore my doctor was quite rude and left Me waiting for an additional 30 minutes in the waiting …
From the moment you walk in the door the are quick at assessing your needs. The entire staff is highly skilled. Way better than going to a hospitals waiting room and very affordable.
Very nice people. Doctor was very nice, knowledgeable, easy to talk to. Addressed all my concerns. Even the lab tech was very careful not to cause any unnecessary discomfort. Over all I give them 5 stars. I will certainly go see them again if I have need.
I came to see an orthopedic specialist yesterday due to the terrible pain in my shoulder. It was so bad I could not sleep or function in general. I’ve been really lucky to be seen by Miguel Barker, PA and his lovely medical assistant Rose. …
Doctor Miguel and the entire orthopedic office have been a refreshing presence filled with joy and wisdom as well as the levity we needed in light of our broken bones! The help and support we needed as well as communication was awesome. Thanks to everyone there!
Excellent service. Staff were friendly and professional. Medical staff listened to my concerns and completed / explained all medical information. Check in and out process was easy.
They were very thorough with diagnostics/doctor’s exam. I am very glad that they have appointment scheduling online and you can be seen quickly. It was a good experience all the way around.
Took my husband there. I was able to schedule a time, was notified when they were running a little late, and they got him right in when we arrived. Providers were great, follow very supportive. Highly recommend!
The staff at Valley Immediate Care South were all so patient and kind. They were understanding of my situation (I had to be at work right after the appointment) and managed to be thorough, quick, and kind. I really appreciate all of you! Thank you!
The people are wonderful at Valley Immediate Care. From the receptionist who checked me in, to the medical assistant who triaged my case, to the doctor, all were welcoming, courteous and professional. The one downside was the wait time. …
So in previous years, I’ve had nothing but a great experience when going to the Delta Waters North location probably better than my own doctors office. However, this time I had to go over to the southside clinic because of the time frame …
My 16 year old broke a bone in his ankle playing soccer. I was able to get a same day appointment and was texted they were running a little late which allowed me to keep working instead of sitting in the waiting room. The team there was caring, responsive and thorough. It was a good experience.
The Physician’s Assistant, nurse and clerical staff were all professional, caring and respectful! Blood work was done right on sight, with some results right away. I left with a plan of action and what to do if things didn’t get better. I highly recommend the Valley Immediate Care off Barnett in Medford!
I wanted to thank the phlebotomist who drew my blood on 11/10. He was not only sweet, he actually hit my arm vein and was successful with his draw. In all my life only 1 person has been able to get it. Usually people need to go to my hand …
Dr. Warner was excellent. She thought I needed a cat scan for my abdominal pain and called the. 4 nearest emergency rooms to see how long a wait time there was. The ER did a cat scan and treated me for diverticulitis. I’m starting to feel better now.
The service is great and they treat you like a person instead of a number. I feel like Mrs. Cooper and her staff try to help me in every way they can and make me feel really comfortable. They explain things so I can understand and are never in a rush .
My first experience at Valley Urgent Care on Barnett in Medford (and my first experience at any urgent care facility) last eve was wonderful. I suffered a corneal abrasion and they took me in immediately late in the evening shortly before …
Booked an appointment for the following day. Excellent communication regarding delays. Relatively quick to be seen & discharged. Discharge instructions were thorough and clear. Knocked 1 star because instructions were not reviewed with us and I know many people don’t read their paperwork.
Overall, it was a good experience. I have a primary care physician, but they were unavailable and I needed a Covid test and test to see if I had bronchitis. It was fairly quick, everybody was very nice and attentive and knowledgeable. I …
I have not yet had a bad experience. I make an appt online, I receive a 30 minute check in text to remind me my appt is coming up, I walk in, wait 5-10 minutes, see a professional and walk out with a receipt for services…done. Easiest …
First time walking into Valley Immediate Care ever!!!! I went in with no knowledge of if this would be the right place for a Toothache!! When checking in the employee behind the person checking me in stepped in to give me information on …
I have had very pleasant experiences at the south valley immediate care in the past. However, after this visit I honestly would rather wait in the long line at providence urgent care than come back to this place. The provider that helped me …
I went in today and saw the same FNP I saw about six months ago. I have a lot of anxiety sometimes with doctors and appointments and she was very professional and thorough. I felt like she actually listens and offers advice as well. The …
They were open on Thanksgiving when I really needed them and all other urgent care centers were closed. They got me in fast. Things were explained to me throughly and they provided my prescription IN HOUSE, since most pharmacies were …
Very caring & friendly staff, especially tech Jeff and Miguel Barker. Jeff carefully guided me through the X-ray process for my hands. Miguel Barker was very thorough in explaining his findings, making sure that I understood everything, …
Excellent compassionate care by all staff members for a case of bronchitis. Dr. Chad was extremely thorough in his examination and ordered multiple tests to determine his diagnosis. I felt very kindly treated by the medical assistants and …
I have gone to this location two times. Both times their billing has been atrocious. I went in for the first time between eight and nine months ago. I was very pleased with the check in process and the medical service which was provided …
I was so impressed with my first appointment at Valley Immediate Care in South Medford yesterday. The entire staff was kind and thoughtful. I’m especially thankful for the attention I received from Laurel who went out of her way to provide …
I had a very positive experience as a walk-in. Staff was professional, thorough, and friendly. Office and rooms were clean. NP Daniel called me the next morning to report on X-ray evaluation. They even supplied me with a printed list of …
The staff was incredible, so cheerful and caring.. I made an appointment online and they scheduled me for 45 minutes. Once I arrived the wait time was short and the Doctor found the problem right away and I could even get my medication right there and not have to run around town. The experience was great!
I saw Miguel Barker, PA-C, he was wonderful about explaining my injury, what was needed for healing, while accommodating what was needed for me to be able to continue to work, while having to have my finger splinted. The whole staff was …
Brought my child in for a visit. The whole staff was friendly and made the visit comfortable. Scheduling the appointment was easy. We did have quite a wait to see the doctor but I think they were attending to a more critical patient, which …
It was fairly quick to get in and be seen. Much faster and easier than the emergency room!! Cleaner too! The staff were amazing and very compassionate! I definitely recommend them. The ONLY downside is they don’t have a lot of seating in the waiting room area. If they were able to improve that it would be amazing!! Highly recommend!!
I have made visits to this clinic several times in the past years as well as recently. I have always received excellent care found the staff very friendly and efficient. Their five day return policy is a bonus. My insurance carrier …