If you’re looking for a heating and cooling expert, we’re here to help. We have the expertise to get your H.V.A.C. systems running smoothly. Call us today to find out more information.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
36 Brownstone Ave, Portland, CT 06480
Friendly staff.
Garbage company, garbage management
It was fine
Good
What a screwed up company.
Very helpful.
excellent customer service
Valley oil does not value their customers. They charge excessive prices when you have auto delivery. If you dispute the bill, they will not work with you and sue you for the over priced product. Please do not sign up for auto delivery. I …
Very quick and right to the point
Staff is extremely helpful
Excellent customer service!
Great customer service!
Clear, friendly and accurate communication.
Very helpful customer service
Brenda was awesome
Their prices are ridiculously high compared to their competition.
awesome customer service
Always very customer oriented.
has to be the worst oil company I’ve ever known.
Great customer service!
On time, was wearing protective gear and was very friendly.
Marie Collins was very helpful and friendly.
Lied to me didnt honor contract and over charged me for oil
Everything dealt with quickly, efficiently and pleasantly!
Very pleasant tech. Good communication.
Veronica was a huge help adjusting my payment
Have always been helpful when talking to them
Excellent customer service by Janice G. Thanks.
Again great service by the customer service staff.
Had an oil leak… called for service… technician scheduled to arrive within 3 hours.
Excellent service and Technicians and office staff.
Chris was especially courteous and professional.
Very professional, always a great job,
Excellent customer service from Brenda!
The customer service agent was very helpful in answering my questions and VERY PLEASANT to deal with!
This company keep deliveries oil to our house with almost twice of the market price after our fix price contract is terminated.
Shady company. Give you a price cap, and when oil prices are a dollar less per gallon for cash oil, they still charge you your cap price.
Job well done every time!
The gentleman that I spoke with was very helpful. Polite and answered all my questions.
I received excellent, intelligent, and courteous treatment.
Very professionally done! Left no mess! Very happy,
Courteous service. Handled billing and service requests all in one call.
Service tech Scott Nelson was wonderful- prompt, courteous, efficient! Thank You!
Valley service men have been very good at cleaning and fixing my heat and air conditioning problems
Jessica was most helpful in scheduling my A/C repair,
I will like to thanks to Rita for being a professional person thank you for answering all my questions thank s valley oil for having Employees like Rita Cluck
I am only giving 1 star because I have to. Too many stipulations. Poor customer service. Not a trusting business. I would never recommend.
On time with plenty of advanced notice. Friendly, courteous and safe.
I love the fact that when you call this company, you always get a real live person on the other end of the phone!
Helpful and informative. A rarity in Customer Service to have BOTH these days. Thank you!
Good reliable service on equipment and never late deliveries on oil.
Their customer service is excellent and the people on the phone are always friendly.
Always polite, clear in their information, on time with their deliveries. Customer service is good and respectfull
I had a question regarding autopay on my account. My question was answered quickly and clarified the confusion I had.
Very nice phone call. All options explained. Well spoken. No rush. Thank you!
This company is always so easy to work with and so helpful!
Customer service was excellent. Very professional and took the time to answer all my questions.
Customer service representative was very friendly, knowledgeable, and helpful.
A very personable company. Very helpful and a willing working partner to the consumer.
Fair prices. Veronica provided excellent customer service!
Great prices. I did not sign up for automatic delivery, but their regular prices are always much lower than anyone else in the area.
They are there for me 24/7. Great Customer Service. And will work with u if needed. DEPENDABLE
I’ve only been a customer for a couple months, but man…what a great company.
Very accommodating to schedule and the technicians were very knowledgeable. The representValleyoil very well.
Thank you
Alan is a great gas pipe fitter! Also did a great job answering any questions I had.
As usual received quick, polite knowledgeable service. This is a very good company to work with.
I called for a emergency oil delivery and they came exactly when they said they would.
Marie was really great and got everything taken care of immediately, professionally and with great courtesy. Thanks!
Had a floating rate agreement. Rate didn’t float with the market. When I noticed what I was being charged and called another supplier I saved $1.60/gal with no contract.
Timely, professional, friendly, and thorough. Good prices. Good service. Very accommodating to my schedule.
Worst company I have ever done business with. WARNING DO NOT DO BUSINESS WITH VALLEY OIL, they make most of their money from “cancellation fees” when they fabricate reasons of why they are unable to make the delivery.
Rep was knowledgeable, polite, and was able to answer all my questions. Have used them for years and don’t plan to look elsewhere.
Very professional and friendly staff. They try to accommodate their customers needs always.
Dispatcher very helpful respectful. Technician very knowledgeable, kind, answered all our questions.
I have been pleased with Valley oil for many years. They have been very accommodating with customer service.
Top notch service, and very helpful / courteous phone support. I’ve been with them for decades, and have never been disappointed.
Call was pleasant and my questions were answered quickly. Happy to have Valley Oil as my oil delivery company.
Excellent Customer Service. Very knowledgeable and courteous. KUDOS to them. Valley Oil.
GREAT CUSTOMER SERVICE. BRENDA WAS FANTASTIC AND EXTREMELY HELPFUL! I HIGHLY RECOMMEND VALLEY OIL.
Rita in the billing department super polite and very helpful . Awesome service
Cap price program call – representative was knowledgeable, courteous, and helpful. Pleasant experience.
Very helpful in securing best heating oil price. They’re customer service is very good.
I signed up for auto fill in Dec. 2013 January the tank ran dry in the middle of night. Happened again and then I was dropped for a late payment and miscommunication. I found out after I ran out for the 3rd time. Company is HORRRIBLE.
2nd time this year running us out of oil caused problems to our furnace to where we had to replace parts last time. The neighbors have got 2 deliveries and we have not got 1 in that time period! Changing oil companies!
Brenda was incredibly helpful reviewing my options for oil purchase for the upcoming year.
i been with vally oil for 5 years very happy iwth there service
Maria was pleasant and was able to accomplish the task I set for her with ease and grace.
I called to set up my furnace and hot water heater service and all went great
Scott did a furnace cleaning this weekend and did a great job. He was friendly, professional, and left the work area clean. Nice work.
Called to scheduled an AC tune up. The lady on the phone was easy to understand, very nice, and got my appointment scheduled with no issues.
Pleased with new 2020 contract, price and maintenance plan.
They’re willing to work with you and your budget. …
Dependable and responsive. Highly recommended.
Luna managed to get an earlier delivery (I was almost out of oil) and also set up a tuneup visit.
I spoke to Brenda today and was so satisfied with my outcome. She was very helpful and went the extra mile to resolve my issue..
Friendly, customer based service! Very easy to work with! Glad I’m a customer 😁 …
Thanks for bringing me up to speed with how my yearly purchase has worked and how to handle the end of contract delivery every year.
Thanks for giving me ideas for how to handle the current high oil prices
I have been a customer of Valley Oil for 47 years and I must say that their service has always been exceptional.
They are very professional and offer amazing service. My parents have used them for years!!!
Always great and friendly service. We’ve been with this company for over 30 years and have had nothing but good experiences.
Veronica was extremely helpful and knowledgeable.
Service Technician Alan Chamberlain provided excellent service. He diagnosed the problem quickly with the use of his meters and replaced the defective part. After start testing the unit he explained what he found and the actions he took to correct the problem.
Very concise, well informed. Great exchange.
These guys made it VERY easy to have my burner serviced and maintained. I’ve had them for 3+ years and dont see myself leaving any time soon.
While searching for oil contracts this year I elected to renew with Valley Oil. Richard Johnson was my contact and was wonderful to work with to get me to come back.
HOP energy came and fixed my boiler as promised, same day.
BEWARE – They do not clearly state what they are signing you up for when you sign up for automatic deliveries. They will charge you .75 cents a gallon over the going market price. …
Tech came and found nothing wrong with my fill cap or guage so instead of wasting visit he took the time to give my furnace a good cleaning and said he would let office know that there was nothing wrong with my tank or fill cap and driver would come by tomorrow to fill us up I appreciated him helping us out in that way and told him so
Luna did an expedient job explaining how the overlapping contracts work. Thank you!
Good place to buy heating oil.
Valley Oil is always helpful and understanding of your needs. Technicians are always available the same day.
Great costumes service the person was very dedicated and respectful my call was taking care in mins I will recommend valley oil to everyone.;)
The best customer service I have experienced in a long time. Dealt with a difficult and sensitive situation and the customer service representative, Lauren, is a credit to the company. Alan Laming
Two days ago, a Valley Oil employee entered my house without a mask. I mentioned it, and when he returned, he was wearing a mask – incorrectly, not covering his nostrils. You either care about this or you don’t. I care, big time.
I am very happy with the service technician that came through Dollarwise. Paul is very knowledgeable and professional. Had the problem figured out in no time, and solved it. An honest man I would have back anytime. Thank you Paul!
Thank you Chuck for repairing my furnace, you’re a pleasure to work with, your honesty and dedication can’t be duplicated. Next I would like to purchase central air from you.
Thanks again.
Terrible company. They are so large that they can not physical take care of all of the contracts they have sold. They do not require their techs to actually clean the equipment. They overcharge people for their oil, and once out of the …
Deceptive billing practices. I would never go back with them. They only do auto delivery with a contract but do not stop the auto delivery when the contract ends. They then charge a price much high per gallon then the average rate, of course they will pro-rate the price if you resign. Manipulative company.
Barbara is a true asset to Valley Oil. She is very pleasant and helpful. She knows the business. She actually listens and then does what is best for the customer.
Christine explained my billing statement, how to view it on line and the budget process with patience and clarity. I appreciated that!
Service Technician, Tony T. gave a standard maintenance check on our furnace. He was thorough, neat and explained all of the testing and adjustments that were made. Excellent job.
I HAVE FOUND THAT WHAT I UNDERSTOOD TO BE MONTHLY CONTRACT PAYMENTS FOR OIL AND SERVICES WAS TOTALLY CHANGED TOWARD THE END OF THE SEASON. I THOUGHT I WAS CLEARLY TOLD BY THE CONTRACT NEGOTIATORS THAT MONTHLY PAYMENTS COVERED STANDARD …
THEY ARE RIP-OFF’s. NEVER SIGN UP FOR THERE AUTOMATIC DELIVERY. THEY WILL RIP YOU OFF. I was told that I am being charged more because I have a contract and for the extra services which I have never used and will never use. (According to …
Kathy was very helpful and patient. She also took the time to confirm everything. I was not rushed at all. Very good experience. Thank you.
Their representative was amazing. His name is Brenba.price was affordable and I’m very happy with it.
Truly the most screwed up company. Cannot handle autopay in a world of credit card payments. They continually mess things up, and then you have to call in and spend phone call after phone call fixing their problems. How hard is it to …
Working with Kim from customer service was fantastic. We reviewed billing, account information and autopay. Truly a pleasure.
No stars!!! I truly do not know how these shysters stay in business. After the same event happening for the third year in a row we have cancelled their contract. They come out they clean your furnace than four weeks later of valve leaks and …
These are bullet points that I wrote as notes –
Overpriced delivery on Saturday 3.799/gal – Paid same as first delivery when oil …
Service was in the time promised. Paul went into the basement did what he needed to do and I never had contact with him. Awesome COVID plan. Thank you for fixing my issue.
Was decent until our contract expired – yet they continued to auto deliver, not in the “locked in” price, but what Valley calls a “variable price”, which means they’ll just charge what they want. They charged $3.79 per gallon when the going …
Great customer service, very friendly. Call to pay my bill on the phone today and and John Delane couldn’t have been any more pleasant and helpful really put a smile on my face after everything that’s going on in this world today. Thank you John!😀 …
Brenda was so helpful, knowledgable and curtious! She made all the difference in me booking another contract with Valley Oil! Thank you again Brenda it was a pleasure speaking with you!
Customer Service people are always helpful and very pleasant to talk with and resolve your issue. Have been a customer in the past and have them back again.
I’ve used Valley Oil for years. They recently replaced my air conditioning system and I have to say that from the salesman Dennis to the installers, electricians and everyone else working on site they did an absolutely marvelous job. I was very pleased
I can not even begin to adequately describe the horrific experience I had with this company. Shady auto deliveries, random 5.00 a gallon fills, dismissive and rude customer service agents, late fees on service contracts I dont even sign up …
I have been a customer for over 30 years.
Enough said!
Valley Oil completely screwed me over this past week. I spoke to Paul Signorello today whom told me that he would drop my rate from 3.49 to 2.59 per gallon as I threatened to cancel as I am a new customer and they told me with NO …
The technician for my annual furnace tune-up was courteous, safely masked, and competent. Thank you for your continued excellent service..
ZERO STARS
Liars, liars pants on fire. Charged me way over the average price of oil. Took them three tries to fix the problem with my furnace and charged me each time …
We have been with Valley Oil for over 21 years and are very satisfied with all their services. The most important is that they will work with you when needed.
Wayne did a great job with cleaning and maintaining my furnace and water heater. Prompt, courteous, friendly, and abided by all covid restrictions! Thanks you!
Terrible company came to clean boiler which was working fine before they touched it then I get a song and dance when they can’t get it to run that this part and that part is shot. Charged me and extra $200 on top of a $200 cleaning fee for …
The staff responded quickly to schedule a next day appointment to see why one of our AC units was not operational. Gary arrived on time and sleuthed out a problem with our breaker switches and got it all up and running in no time…
Thank you!
Just awful. Valley Oil decided to come out to our house and fill up a half of a tank right at the end of our contract with them. Meanwhile we just received oil and the end of February and it was not needed. We only had 50 gallons left at …
Unfortunately I signed a one year contract with these , before I knew how terrible their business was. The staff is rude and incompetent, and I had to call pretty much every month with problems with my bill. Prices are high, despite them …
Excellent review of our account history and our oil needs for the coming year as well as a fair accommodation given that we have been Valley customers for a long time. One of the reasons we keep coming back! Thank you O’Neill!
I would give this company no stars if I could but company is absolutely horrible trying to figure out something on my account and pretty much since I didn’t like the results they told me to terminate my contract and to pay a $200 …
Chris at Customer Service was exceptional. She took care of several distinct but related service items smoothly and efficiently, while answering all of my questions. Outstanding!
Super helpful staff on the phone. Rushed out to my Mom’s when the their was a problem and she woke up to a freezing cold house in the middle of the night. Got an emergency delivery and the furnace re-lit very quickly.
Very easy to work with company; rates are very fair and delivery is always prompt. I’d recommend them to anyone in need of heating oil.
A recall service call was made by Pete, supervisor and Mike service technician The issue was efficiently identified and effectively repaired. Both were most courteous and professional. Service decide to postpone the call in order that …
I am a new customer and I am very impressed with Valley Oil. Sharon took my call today—on a weekend—and quickly helped solve my problem and the oil delivery man, John, was great.
Thank you for your patience helping me straighten out my account. You took time to explain the issue to me and helped me solve the problem. Valley Oil has been responsive to my heating and cooling needs for many years!
Had a propane fire place installed. Steve did a great job with the installation. Ran pipe through the house and explained to me why he was doing the job the way he was which made me feel safer. Highly recommend their propane service.
They are honestly the worst oil company I have come across. One would think with automatic delivery you would get better pricing. They charge the highest rate in CT especially with the oil prices they are today. They price gouge their …
We are long time Valley Oil customers. We find pricing is competitive. What makes Valley stand out for me is customer service. Accurate automatic oil deliveries, prompt service when issues arrive and helpful customer service people. We are very pleased.
I absolutely LOVE Valley Oil. Such good prices and the service is great. I had my boiler fixed in under an hour. Would totally recommend. Also ignore the 1 stars because it’s 1 guy who got mad and started review botting.
Jessica in billing was able to walk me through what appeared to be a labyrinth of statements which made no sense to me. Additionally, she took the time to review some of my pricing and set me up with additional savings. I really appreciate her professionalism, her patience and her follow through.
After being a customer for a year and having “decent” price gouging service at best. They did not notify me about an automatic delivery then sent me a bill. The oil price was almost $4/ gallon. If you are looking to use these people, don’t. They rip you off and hope you don’t notice or at least don’t say anything.
Always, when I call Valley Oil, there is a person and not a recording on the line. Their service is amazing – both in delivery and in customer service. AND, with automatic delivery, I never have to worry about running out of oil. I have tried other companies and Valley is the best!
Today I called to ask a question about my bill and make a payment. I spoke to a lady named Veronica. She quickly accessed my account and answered my question and processed my new payment. She was very pleasant to work with and I really appreciated her assistance. Thank you Veronica!
Rebecca provided SUPERIOR customer service. Could not have been happier. She extended herself to insure the preventive maintenance was performed on my heating system. Her follow up was exceptional. A role model for others.
Great customer service experience! Account specialist really listened and offered affordable pricing on heating oil! Highly recommend this company to anyone who is on a budget and needs exceptional customer service.
Tony T. is one of their best service technicians. The man knows his stuff. Very knowledgeable and technical. I will be requesting him specifically for every annual service of my boiler.
Tony T the service technician is great. He cleaned my boiler and gave it a great tune up. He called to say when he was coming. Then a few months later he came back when I was having trouble with my boiler. Tony T diagnosed the problem right away where other hadn’t. I would recommend Tony T to everyone.
Annual servicing of water heater and warm air furnace was done on time and well. Customer service is always great.
We have only been with Valley Oil since August of 2015. It is now April 2016 and i got rid of them because in the middle of my 12 month agreement which ran from September 2015 through the end of August, they increased it by over 600.00 a …
Justin arrived on time as promised. He got my heat and hot water up and running in no tine at all. Justin is very knowledgeable, efficient and professional. His help was greatly appreciated. I nominated him for employee of the month. Thanks Justin and Happy New Year!!! 🙂 …
Great Service! Wonderful communication prior to the visit by the service tech. I even asked him to get some information for me on what air filter I needed. He took a photo of it and texted it to me directly so I could purchase one today. Thank you, Thank you! Ray & Krissy Proto
Chris did an outstanding job listening to our problems and worked out every thing ok and made us happy customers once again!! She is very professional in her job and was very easy to talk to!! I’m sure she is a valuable asset!! Thank you Bob/Lura
Valley Oil has been our heating supplier for over 20 years. They have been easy to work with, helpful and always a phone call away. Never had to call often, but when I do they have been courteous, helpful and always resolved any issue quickly in a friendly yet professional manner. Thank you, Valley Oil!
The person I talked to was very helpful and was pleased with all her info
I just reported this company to Better Business Bureau and contacted the local district attorney. …
Utilized their cap price and saved almost $200 from competitors rates. Service is excellent from delivery people who are kind and courteous, to the schedulers and service reps, and the tech that aerviced the furnace. They calculate all the …
Classic example of a company large enough not to care.I called on a price leader add of 1.74 a gallon if you sign up for auto delivery and of course when the oil is delivered I was charged 1.96. I called to ask what happened and they left a …
I love not having to worry about how much oil is in my tank! Service is top notch. Our boiler went out in the middle of the night and they arrived within a couple of hours to fix it. Also we have had a 50 year old oil tank replace and they were professional and clean.. thanks Valley oil!
Warning: DO NOT DO BUSINESS WITH VALLEY OIL!!!!
This is hands down the worst company that I have ever done business with. They …
The service I had done in my house was done at the time that was specified. John was great. He went above and beyond to show me how my heating system works and also bled my system. I would recommend John and Valley Oil to anyone.
A few years ago in March, of course it was Friday afternoon, i discovered my 25 + year old boiler cracked and the entire furnace needed to be replaced. Valley got here right away and gave us multiple options. I had a few other companies …
Your Customer Service Agent, Barbara Cooper, was exceptional with the service she gave me over the last few days. She followed up and called me back several times, and finally solved my problem. I truly did not expect such a very high level of service. She is a fantastic representative of your company and should be rewarded accordingly.
Yesterday I called your company regarding the two previous calls I received but was not home to answer them, regarding the “CAP PLAN” being offered for the upcoming oil delivery season. …
We’ve been a Valley Oil customer for over 20 years. Just called to schedule our annual furnace and air conditioner checkup, and was lucky to speak to a great HOP Energy rep, DeAnn Yanaros, who was patient, courteous, and able to schedule …
We came home from vacation to find our house at 46°. We called Valley Oil to come and rescue us and Justin was here within 45 minutes and in a short period of time he had us up and running and getting warm again we are very pleased.
Good experience with Rita who gave me answers on my account can’t say enough great personality
I had a problem this morning. Called Valley Oil.Spoke with Maria, she was great. She helped me with my problem and she handled it very professionally . Thank you so much for your help.
Scott Nelson called be in advance to give me a heads up, was right on time and did an outstanding job cleaning and tuning my boiler! He didn’t even mind a curious homeowner asking questions and picking his brain! Definitely a top notch technician with a top notch company! I’m glad I went to Valley Oil for my boiler service contract!
This was a VERY pleasant experience!! Luna was courteous and informative..in this day of automated everything she was a refreshing change..she has made the financial life of a retired person a more easily managed situation.
I have been a customer of Valley Oil since the 70s and have always been very happy with their service and employees, especially Brenda who was so helpful and knowledgeable during our recent phone call. I give her the highest rating.
I’ve always had a very good experience with Valley oil.
Their prices are fair and there service is always good.
CSR>Kathy, was very helpful, cleared up some accounting issues that created a bit of confusion. Budget Plan, Budget Billing Plan, Service Contract, Set-up Service Cleaning, acknowledged there was confusion in the way billing was presented …
The Valley Oil driver, Edwin, got stuck in the driveway today, but he made sure I got the oil I needed anyway, climbing a steep slope covered with ice and snow from the truck right up to my oil spigot. I now have a full tank ahead of this …
My experience with Valley Oil over the past 20 plus years has always been wonderful. My call today was handled with ease and I appreciate the good customer service that they provide.
New changes in policy were explained very well and all of my questions were answered. In addition we did some account management and I was satisfied that they knew/understood how much oil I had left. The person I spoke with, Sara(h), was knowledgeable and very pleasant to deal with.
I have been a customer of Valley Oil for many many years and they have always and continue to give me the best of service. They respond within a reasonable period of time if an emergency arises and work with you to give you the best prices.
Due to not dialing my phone and email address they proclaim they did,zilch.
Wife has autoimmune diaseize they shot my tank due their dire boosting customers is prior most concern to satisfy customer is a hoax. rich bieler
Julia was as good as it gets for customer service.
Everything was explained and resolved smoothly an professionally.
I have been a customer for more than 30 years and Hop Energy/Valley Oil is a great company that I highly recommend.
My husband and I have had an awful experience with this company. A complete scam and awful customer service. Do your research and look at BBB before choosing to do business here. …
I love Valley Oil, They work with me for 15 years. We all have our moment when our money play funny. They will work with you. It always nice to speak with someone who understand. If you don’t have Valley Oil, you should make them a part of your fairmly. I am glad that I did.
My oil suppliers for 3 years now. The customer service is excellent. Today Veronica assisted me and helped me set up the whole plan for the upcoming winter. Thanks a lot 🙂
Worked with Brenda and Jaimie to get a very competitive price in a very difficult year for oil. They were willing to come up with a solution that worked and were very respectful and conscientious about my time. Made the process easy to get the contract done.
Our service technician Chris was very professional and went way above and beyond to resolve our problems. When additional problems were discovered he stayed until everything was ship shape. Highly recommend.
I’ve been using Valley oil now for a year, they’ve always been prompt in delivering, and never left a mess. Today I called for service, and they offered to come today, that was unexpected. I recommend them highly.
This place is very unprofessional was in a contract and my landlord furnace was not working a technician came out and asked the customer service representative and technician will we be charged or the landlord both stated landlord. Then …
John was very helpful and informative. He made sure I understood all of my options, including the cost of each. I found him to be very professional and a great representative of the company. He and the people at Valley oil are the reason I have been a customer for over 30 years.
I have been a customer of Valley oil/Hop Energy for several years and each year has become increasingly more challenging and disappointing. Typically its been the convoluted billing and the astronomically inflated quotes for additional …
Due to an account issue, I had every intention of closing my account with HOP. I was then connected with account specialist Brenda, she detailed the issue and offered a solution that I found acceptable. Her personality and professionalism …
We highly recommend Valley Oil for their fast, professional and friendly services. Ms. Brenda was very thorough and takes her time to explain their different options before we chose the package option that works for our Church. Thank you Ms. Brenda!
I continue to be very impressed by the customer service reps at Valley Oil. So many businesses should go through the training or hire the people that I seem to always get when I call Valley. Today I worked with Julia and she blew me away …
My wife and I have lived in our present location for twenty seven years. In that time span we have tried to support local businesses including oil company’s. Well established company’s appeared to be selling out while we were attempting to …
Valley Oil’s customer service is fantastic. Julia helped me with a couple issues, she was very friendly and made rescheduling very easy. Also, their servicemen are aces and call before they show up, which is fantastic!
I called in to secure pricing for the heating season. Wow this is gonna be an expensive year! I found that Veronica was most helpful in directing me towards the best plan to get oil to get us through the heating season. Her professionalism …
Of all the customer service personnel that I have spoken with in the last three years of being a customer, Veronica, by far, has been the most helpful in helping me resolve a payment issue a time when the cost of oil is extremely high. Thank you, Veronica, Angela.
Spoke to Lauren about my budget amount for oil for the coming year. She was very knowledgeable answered and anticipated my questions in a very professional pleasant way. She understood my specific concerns and needs and helped me to a …
I called for a service call and got an appointment for the same day. I had expected it would later in the week. The customer service representative answered the phone promptly. He was courteous, knowledgeable, patient, answered my …
As a first time homeowner, Valley Oil has made this part easy! I appreciate the great customer service and how easy it is to get all the information we need.
This is my second heating season dealing with Valley Oil and I am very pleased with the professionalism exhibited by everyone I’ve dealt with whether it involves a phone call, an email or a delivery. I highly recommend this company and its staff. Barbara was a pleasure to deal with recently while I renewed my annual contract.
My furnace was not firing up properly.so I called them. I spoke with Maria and she was able to get a tech out to me.
She was very nice.and helpful.
We scheduled a yearly maintenance service for the oil tank and furnace as we had no idea when the last service was done. Tony was our technician for the visit and he was incredibly efficient, professional, and knowledgeable. He was on time …
Ok…follow up to yesterday’s post about confirming a work order in place. The guys showed up promptly at 8:00 this morning and installed the new 4 ton condenser unit, feed line of cooling agent and convertible coils attached to my oil …
I wish to commend LUNA for her professionalism and courtesy in assisting me renew our annual capped price and service contract aggrement. She was very helpful and made me feel comfortable. …
My calls to Valley Oil are always answered by cordial and knowledgeable staff. A pleasure to be a customer of this company for over 40 years.
I have been a customer of Valley Oil for five years now . I have always had great service and had great people help me.
This year was no exception, I just spoke with Jaime about setting up my contract …
Was misled a little in beginning about frequency of deliveries, got a delivery in May after being told I wouldn’t get another till winter. I spoke to Jessica and she was extremely polite and helpful , she took the time to explain a few things.
I called to discuss my yearly budget plan and was so pleased with how Brenda worked to get me a good rate and set me up with my annual cleaning! She was very nice, easy to talk to and worked with me to make me happy! I will definitely be letting people know!!
Chris was excellent with helping me make a payment as well as being able to sign back into my account on line. 😊 …
We just renewed our service with Valley Oil. They have great customer service with a live representative at the other end of the line when you have any questions. Their auto fill up oil service is on point. Their prices are great and do appreciate you as their renewal customers.
An excellent & patient representative of Valley Oil received my call. The representative took the time to explain the different available plans being offered by Valley Oil. She also took the time to double check some of the plans in order to properly advise me about making a good decision regarding which plan to choose.
We have been a customer of Valley Oil/HOP Energy since 1989. Obviously, having been associated with Valley Oil/HOP Energy for over 32 years just about says it all. They are a great company. Always a pleasure to either speak with them on the …
This posting is for the work that their representatives they are knowledgeable friendly courteous understanding and many wonderful things that I like to say about the ladies and gentlemen that answers phones the oil drivers act. About Vally …
We contacted Valley to correct a billing error and were connected to Sarah in Customer Service. Within minutes, the error was confirmed, account records adjusted, and the issue resolved. …
The technician was on time , politely ask for the problem, go beyond the expectations to try to fixed the issue with the heating. Very calm and professional at all time, and explained what cause the problem and the solution to fixed , Im a …
Everybody in the company seems to be kind and courteous. Their work as well done and the staff is professional. I would highly recommend them.
My questions were answered very professionally and knowledgeably and under the pressure of dealing with
todays oil prices that’s not easy. …
Gary always does a great job! He is so knowledgeable and helpful. Thank you so much!
Outstanding Customer Support!!! I’ve been using Valley Oil for several years, and never been disappointed. No surprises, no difficulties. The last thing I want to worry about is keeping track of heating oil consumption or calling around for a delivery. Annual contracts are very competitive too. These guys are pros.
their service people are always friendly and professional. Their technicians are very knowledgeable and I always had great service.
Have been a customer o Valley Oil for years. Have spoken with many customer service reps and all have been helpful as has Maria whom I spoke with today. She was helpful and able to set up service appointments. I sometimes have difficulty …
Dean from Valley Oil, was very knowledgeable of my old furnace, fixed the problem in 15 min. Where I was told by
others that a new furnace was needed.
Valley Oil technicians have done a great job on our furnace with both repairs and annual maintenance. The technicians are friendly, professional and competent.
Absolutely the best service from the propane technician who cleaned/serviced my gas log set that hasn’t fired up in over two years. Overwhelmed by the professionalism of the office staff that helped me determine what service I needed and scheduled it for the next week!
We have been a very satisfied customer since 2007. When we call for service, they come as soon as possible. We have had to have them here to service the old furnace even at 1 in the morning. Always happy to serve. When I call, they are very pleasant and courteous. Valley oil, thank you. 🥰 …
The young man I spoke with was polite and able to get to the bottom of a unique problem that was interfering with my oil delivery. Problem solved and I will stay warm. Thank you.
Price gouging at the finest, I’m not on contract and had an auto delivery even though my account was suspended. They charged $6.49 a gallon, when the average for that date was 4.61. I have tried calling the office multiple times to rectify this and have been on hold for quite some time.
I have been a customer for many years and am very satisfied with the excellent service and timely deliveries. I had them replace my furnace system in 2010 and it has worked great without any problem since.
Excellent delivery service and great low price for oil. Staff employee, Jessica, very knowledgeable and was able to process my current months billing invoice, since I evidently misplaced the invoice. If I had a dog, I could blame it for eating the invoice, but no I misplaced it.
Your technician Dean arrived on Christmas morning and saved our planned party from being cancelled. It was 7 degrees outside and about 50 inside. I watched him address our burner problem and was absolutely impressed by his competence and …
I have had the good fortune to be assisted by the folks at Valley Oil. The representatives have been very courteous and understanding. The technician that did a tune-up on my unit was very professional. It is great to work with people that make a difference in your day.
Luna, from Valley Oil Co., was a great help to me with my bill payment and going over our account with Valley Oil. She recommended using the Cap Program at Valley Oil and was helpful in explaining why having a Cap is useful and how to go …
Initially I was upset with what I was being informed of. I had no heat and the house temp was 59 degrees. I waited 6 hours and still no call about coming out to the house. I called again and the technician called me with 5 minutes from …
My most recent experience with the service team at Hop energy was outstanding. The call center handled my call in a timely manner and the Service Tech was very knowledgeable and performed his work in very professional manner. Valley Oil / …