From our founding in 2006 as a Respiratory-focused company, we have grown to add other companies to our family – bringing with it diversity in … See more
Read More| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
2330 W Broadway Rd Ste 112, Mesa, AZ 85202
The most unresponsive company ever! I called, emailed, used their website 17 times over 4 days before anyone responded to my request for supplies. I was told the masks (good for 2 weeks each) would arrive in 3-5 business days. Instead 5 …
Literally charger me $285 for no reason at all. I’m totally covered under insurance but found a withdrawal from my bank account for $285
Poor service, can’t contact anyone, location is at the edge of the earth and not on any decent map. Use Banner or any other reputable company. Stay away!!!!
DON’T DO IT. JUST GO SOMEWHERE ELSE.
My wife was getting her cpap supplies from them for a while until she got such a …
Poor customer service
Horrible customer service!
Worst costumer service ever. Avoid them if you can.
This is my go-to place for BiPAP consults to supplies, and from the front desk person thru to the owners, The Best of Kind across the Southwest, in my view.
I get my oxygen supplies from them and they have always been helpful and courteous!
Whe on hold waiting to talk to a representative the music is absolutely horrible. Can’t they play something soothing.n
Consistently poor customer experience with people on the edge of being rude. It’s noticeably poorer experience than you’ll find at any business.
CPAP team solved my challenge
I am trying to get my machine fixed and I have been hung up on 3 times and then transferred and waited for 12 minutes then my call was disconnected. I still need my machine fixed and this has been so terrible!
Horrible service, don’t call proactively, hard to get through, do not follow-up. Have to call over and over to talk to someone then make promises that they do not follow through on. Time to find another supplier that cares.
Just called them to ask a questions about replacing my father’s CPap machine. They were very rude and laughed at me for asking the question. Made me feel stupid. Avoid this place if you can.
Poor customer service. They don’t return their calls. One individuals tells you one thing and then another individuals tells you information hasn’t even been submitted yet. Couldn’t be more displeased.
Customer Services is terrible!! Their phone system is terrible long waiting period to get help. Plus they don’t return your phone calls. The average wait to get supplies is a week and a half!!!
They were awesome! Recently bought ought and new owners are amazing. I was at Preferred Home Care and they were abusive and horrible. Great knowledgeable and polite staff here.
if i could give you a minus I would horrible customer service ,,,
went over script on the phone and drove an hour to their location and then they tried selling me a machine for $300 a month and wouldn’t fill my prescription …
I would give them a zero if I could. They can’t seem to get orders right, dispite on three different occasions the customer services rep says they will fix it.
Tell your doctor to send your prescription elsewhere if you don’t want to wait a month for your equipment.
If customer service gets better it could be called the worst ever!!!
This place is the worst most unprofessional medical supply store ever. Everyone lies. Thay could care less about you or me. There all working to just get a paycheck…. Thay don’t care if you breath or not… And that’s a fact…….
I picked up a CPAP machine on February 17, 2016 at the W Broadway office.
We (myself and my wife) were met and given instructions on the CPAP unit by a …
Poor customer service. Hard to get anyone on the phone, long wait times. After leaving messages, call backs took forever or if at all.
I received a robocall and tried to place an order on the call. I was turned down by a robot; when I called in I got a rep fairly quickly and he helped me. If the supplies show up, I’ll be happy.
Worst Customer service, Called to check on status of an order kept forwarding me to the voice mail to reorder more supplies.Finally got someone to speak to and they stated that they submitted the claim to my insurance company, the Ins Co …
I have never dealt with a company so either understaffed or incompetent that the service is so bad.
On hold for over 30 minutes multiple times. Leave messages, no call back.
Pro forma intro to new machine, incorrect manual, did not understand my concerns on nasal.pillows and dismissed it, purchased my nasal.ma over the internet. Furthermore did not set up machine for auto start. Theyncould donfar better. Previous provider was more personal and chefkrd in on me monthly.
Worst place in the word to deal with. Call end up talking to a machine,leave messages,no one ever calls back.
Extremely bad re-supply service. This outfit is supposed to contact me when new supplies are due, not the other way around. If you plan on using them be prepared to notify them a couple of weeks in advance when new supplies are due.
Worst customer service ever. Total nightmare. From customer service to billing, extremely unprofessional. Took months to get my equipment, was overcharged, not refunded, then told it was my fault! Wow! PCP office did everything possible to expedite process but this company is wonderfully disorganized.
They were given a prescription for oxygen 2 1/2 days ago from Mayo Hospital. I haven’t heard from them yet and it’s now the weekend. I guess breathing isn’t important. Would never recommend them and as far as I’m concerned, I would make …
A concentrator was delivered on 6/19 and worked fine however on 8/17 it started making loud noises so I shot it off and called. It was after hours so I was told I would get a call back next day didnt happen so called again man said would …
I will never recommend this place to anyone . They have to worst customer service I have ever dealt with . No one should ever have to wait 3 to 4 weeks to get a new machine. I will be taking my business elsewhere. Their staff all need to be on the same page . As well as management you can be told 3 different things .
We went in late January ‘18 and they are amazing! Insurance/Rx was already approved by sleep study place so we were coming in to get the equipment. He explained the equipment and and answered all our questions. It was a great experience! …
Would give them a ZERO if I could. They screw up billing. They tell you that the supplies are no charge then you get billed. They say they will call you back and they don’t. Your on hold to talk to someone and the line goes dead then you get a dial tone and have to call back…..
Do not go to this place! Tell your doctor to go to a different supplier. I tried for over a month to get a CPAP machine, and experienced just total incompetence. No calls back, email not answered. Going to have doctor contact someone else.
Very slow service. Always have wrong supplies when I am due resupply. Also never have anything ready for pickup when I am told to arrive at specified time.
If I could give them less than one star, I would. They are completely unconcerned with patient welfare. …
This all started March 1 2018 Total money spent $3923.70 in just less than 6 months. They take your money and forget all about the Customer SERVICE!!! Sad my service could of been in the 6 figures plus plus …
I believe valley Respirotory is the worst managed business I have ever dealt with! By a substantial margin!
I call to solve a problem and learn there are 17 callers ahead of me. Probably …
They advertise “Please contact us anytime, days, nights, weekends, or holidays.” but of the dozen or so times I called them over the years outside of 9-5 M-F I get an answering machine or an on call person saying to call the office during …
They are always behind and never can tell you where they’re at in the process or what the process is. Between this place, Dr. Nurani, and Infinity sleep solutions they’re the absolute worst and I don’t even know how they’re still contracted with insurances!
This place is the worst! It takes weeks to get an appointment and when you do get an appt, they throw the equipment at you without testing it and send you on your way. They don’t check to make sure it works and when you go back, it is more waiting for an appt. Would not recommend!
Do not use this company!! There is no service and they constantly call you to sell you more supplies. What a Disgrace for a business. They need to be reported to the better business bureau! If my husband didn’t require so much of my time, I would do it.
I was concerned about going here due to the low rating. However, I couldn’t be happier after picking up my CPAP machine. Candy, from Valley Respiratory, called me after my doctor’s office had contacted them regarding my need for a CPAP. She …
Been trying to get supplies for awhile and never get any calls back after numerous voice mails. Would love to replace used supplies so called again today and finally got to talk to someone. I thought there was hope. Quickly dashed by a lady …
Awful awful awful. Easily some of the worst customer service I have ever had. I have been calling for MONTHS to get some CPAP supplies. Each time I call, they tell me we are “all set.” Weeks go by, no supplies. THIS HAS HAPPENED LITERALLY …
Customer service sucks. My CPAP has been acting up for several days. Apparently nothing requires being calledback in a timely manner. Looking for another place to service my account.
This place could care less about people. I was lied to and given used equipment! Yuck! My doctor faxed over information twice, and they said they didn’t receive it. So frustrating when all I want to do is receive new equipment I can use to …
HORRIBLE BUSINESS. They sent me supplies I did not order last fall. I called to try to return them and was transferred to a vm to leave a msg. No one called back. They keep sending bills and now I am getting collection calls despite calling …
I drove down to Valley respiratory and the lady checking my machine is coming in in Dec 23 to setup my new machine. I was so very pleased. I will have a non whining machine for Christmas! Thank you
Please answer your phone. i like people in service professions & try to consider the good they do, more than how they miss the service “target.” the care I received during my appointment with the respiratory therapist was excellent. when …
Trying to speak to someone about the long wait times associated with delivery of much needed sleep equipment is very difficult. They are nice once contacted but are little help in speeding the process.
OK so since my first review never showed up on here and I don’t know why it didn’t here it goes again. I have to admit this place was amazing the first 6 months of service. I had great service when I showed up. I believe Candy was the one …
I had the best experience with Candy at the Mesa location. I was juggling quite a few details while caring for my dad as he recovered from a hip replacement and COVID/pneumonia. I needed lots of help and Candy was beyond professional, and just made everything work for me. I can’t recommend Candy or this location enough.
I wish I had seen the reviews before I went to this place. Frustrated since the first phone call with an unfriendly, representative. She kept giving me conflicting information, got annoyed when I asked questions. Finally got it sorted …
I originally got my CPAP machine and now reorder all my CPAP supplies from VRS. They send me an email when I am eligible to reorder, I call to place the reorder and my supplies arrive in a very timely manner. The only issue I have (and it’s not a big deal) is that can’t seem to reorder on line – I have to call.
My doctor sent a stat order to replace a machine that I cannot live without. I was told two weeks. Saw doctor Nov 18th, Nov 22nd they sent VALLEY RESPIRATORY a stat order; it is almost a month late now and CPAP people cannot live without their machines. I was approved for insurance over 10 days ago at 100%! Why do they delay??
Probably the most incompetent company i have had the displeasure of dealing with in quite some time. These people will not even make the smallest attempt to resolve a patient problem. Mind you, i have been a customer of this company for …
Completely disorganized and incompetent. For two weeks my Doctor has been faxing them info for my account. Every time it’s not quite right. They are missing this and that, then they have it all and I’ll hear from fulfillment. I never hear …
Absolutely terrible company to do business with. I was directed to them a year ago by my physician for CPAP supplies and have finally had my last straw with them. They are terribly inconsistent with their shipments and have been even …
After 10 years of service, I am going to look elsewhere.
When I have to call for repeated failed equipment monthly, even weekly, and all …
Where is the zero button! This company has the worst customer service I have ever dealt with. I advise you to take your business elsewhere. From start to finish, I had nothing but issues with their products and service. If only my insurance …
Do not deal with this company. They give you “estimates” than double and triple the actual price. No customer service. Avoid at all cost.
The worst customer service ever!! I finally had an Inspire implant put in and I am totally happy!!!
Sharon
Wow, should have read the reviews sooner. Supplies “delivered” to front door, however not my front door. Called and they said “not responsible for lost items in transit, file claim with carrier”, attempted to file carrier claim with UPS. …
DO NOT DEAL WITH THIS COMPANY…They never answer the phone, if you leave a message they will not call back, if you get a customer service person they are rude and disrespectufl. It never used to be like this, but in the last year this company has gone way down hill to the bottom!
The definition of Harassment. My mistake was not reading the reviews. Everyone at this place is having a permanent bad day, with the exception of the really nice technician that saw us initially. I didn’t realize they need an “open …
Denise Butler is amazing! She explained everything in detail, is very knowledgeable, professional and kind. Highly recommend her!
Too hard to deal with this company. Spent over an hour on hold because they did not deliver a part that was prescribed for me. Pretty urgent that I get it. Seeing a tech in person was good, and they spent time with me explaining. Still too hard to get to real people. Worst customer service I have seen.
If you can go elsewhere ( Mesa office). Run elsewhere. The people will look at the doctors documents only after they have check your insurance and got your credit card on file. Why do they need an open credit card on file? Until then you will wait days for phone calls. Guess I will tell our doctor how horrible their service is.
The customer service is horrible, When I went into the Valley Respiratory (VR)Mesa office the front receptionist, who was super nice, wasn’t doing a thing, i wonder why she can’t help manage the phone line as whenever I have called the …
This place wasted months of my time. They said so many lies that I finally had enough and asked my Doctor to refer me to Lincare. …
They made an error in my CPAP supply order. I’ve called them five times to try to get it corrected. They have not returned a single phone call.
We had terrible customer service.
Married people should be able to come and talk to the medical people together like every other medical office but not at this weird establishment! If your not a …
I called customer service needing a report asap. Casey Wade was phenomenal at taking care of my issue in a prompt, courteous, & respectful manner.
My 92 year old father met with Denise and he couldn’t say enough great compliments for her service and thorough she was. Best appointment.
LaPorsha, was AWESOME !!! After 4 times of calling Valley Respiratory, Mesa & not getting ANY satisfaction, I finally had the opportunity to talk with LaPorsha. She was very Knowledgeable, Courteous & Professional !!! If everyone was …
5-stars on the basis of my experience today with Denise Butler. Leading up to today, I would have likely given only 2-3 stars. Denise hit it out of the park for me! …
Denise Butler was outstanding in helping me. Very knowledgeable and easy to understand. Great asset to the company. Cannot say that about another staff member who was condescending and impatient. KA.
Denise Butler was the greatest. Informative, knowledgeable, and more. She also explained the issues with getting to customer service by phone rather than a computer. Hopefull that problem will be rectified by good english speaking persons familiar with your firm and their services.
The only time I got immediate service was talking to a representative. The automated service is useless. When the time to reorder supplies comes, the automated system never produces a result. I go beyond the time using worn out supplies and wake up with leaks in the hose and mask. I only give one star because there is no option for none.
Their therapists don’t answer emails. The wait to speak with anyone by phone is horridly wrong. If you leave them a message, they don’t call back. They do not follow through on what they say they will do. But, they are very speedy at billing your insurance company, even though they don’t send what they bill for.
So I’m back – tried on my lunch hour to call / speak w someone – no luck. After my last bad review I received a call saying things would get better there – NO!!!! They still can’t even take calls in a timely manner. If I didn’t really have …
No customer service offered. People hang up or put you on hold mid-sentence. Never a return call. Not sure how this place is still open. Too bad 0 stars isn’t an option. Go someplace else!!
We disagree with the bad ratings.. We’ve never had a problem with their service!! Whether it is trying to get ahold of the company or delivering the products, And if We’ve had to leave a message they always call back. Usually the same day..
Well, I think the reviews speak for themselves. Not a well run Company with good customer service. Sad! …
If I could give zero stars, I would. It’s nearly impossible to contact this outfit. I’ve called numerous times and am put on hold for up to 40 minutes. Twice I’ve left my info for a call back which never happened. The bipap machine I have …
Both my HSA and debit card were billed even after removing my debit card as an option. They will not refund my money but my bank transaction clearly shows valley respiratory taking a payment the same day my HSA was charged. I’m beyond frustrated.
I initially gave this DME supplier a 3-star review. I have adjusted it to a 1-star review. Not only did they take considerably longer than their quoted 7-14 day turnaround time, they’ve taken longer than any other DME supplier I have worked …
These folks have been great for about 5 years. Suddenly they are non responsive. No return emails, or phone calls for 3 months. I have had to find somewhere else to get my supplies. …
I picked up my cpap machine & mask today. Everything was explained to me & all of my questions were answered. Before I left I was told to call them if I had any questions. 💯 satisfied with today’s interaction. …
I have reached out to this company to resupply my CPAP supplies and they have yet to return my call. I have left several messages for them to call me about my supplies and NO ONE every responds. I have waited online up to 10 minutes to talk to a real person and gave up after that time. Worst DME provider ever!!!
RUN FAR FAR AWAY TOO BAD NO OPTION FOR 0 STARS. ILLEGAL BILLING. BEWARE! 15 phone calls, 4 emails, 17 hours on the phone… They called me telling me they needed a credit card, even before scheduling as Aetna pays 80%, and Medicare …
I’m sorry but this company is not good. They throw everything I should know at me all at once. Not good. I didn’t know I should get new hose monthly. I clean everything but I still got sick with white spots and red sore throat. It makes me …
****PATIENT BEWARE****By far the absolute worst possible customer service I’ve encountered with ANY company. They have a very high turnover rate of employees therefore causing you to never get the same person to handle questions & concerns. …
Poor communication from staff about REQUIRING you to have a credit card on file, even if you pay in full at the time of the visit. I advised them, when appt was scheduled, I don’t leave my card on file w/any company & would pay fees in full …
We have been calling valley respiratory weekly since July to order supplies for a CPAP machine that we received in july. The CPAP machine is not working correctly and at this point the tubing and masks are falling apart because they haven’t …
These people are completely impossible to do business with. I have been trying to contact them for weeks now , both by phone and on their site. . My doctor at Insomnia and Sleep institute of Az. sent them a new prescription for supplies and …
I have been coming here my cpap supplies since April 2022. The inital appt was fine with the set up but was a bit rushed and not a lot of info. But their resupply time is needs work. My first time was ridiculous and glad I called to …
The staff in the Tucson office that originally set up my CPAP machine for use with an appointment were very helpful. The issues that I have faced have related to ordering replacement supplies for my equipment. I have been working with …
I can’t believe this place is even in business. Try to order supplies from them. They never answer their emails or the phone. I continually have to contact the doctor for them to contact the CS Dept to order supplies. This place needs …
This is indicative of Valley Respiratory Services poor customer service and why they have a 1.8 star rating.
I posted under Bob Culbertson, right below this review. …
I have been ordering CPAP supplies from Valley Respiratory more than 10 years. I am writing because they have really improved their customer service! I had a question on an order I received and my email was answered with a phone call. The …
The customer service here has really declined over the years. You can not get a live person when you call: I usually wait on hold about 20 minutes and then give up and leave a message. If you miss their phone call, they do not leave their …
Don’t know why there’s so many negative reviews as I have not had an issue with anything in the 2 years I’ve been a customer. Referred by my competent physician, I went here for initial supplies & fittings. Had amazing, caring service …
I called and talked to a customer service representative the problem I had. Her name is Laporsha. I just want to say that she is fantastic, wonderful, amazing, astonishing, fabulous, great, exceptional, magnificent. I cannot think of enough …
I got fitted a few months ago and everything was going well but the mask was that plugs on the top of my head was making a high-pitch noise and leaking. It was also giving me a bald spot on top of my head rubbing away the hair. I had called …