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The two Stars are for the nurses and staff who actually know how to do their job are kind and friendly but for the most part I would not go here if I didn’t have to
Valley view provides all the amenities one could possibly need. They cater to medical needs, dental needs, behavioral, and they even have a pharmacy. The staff offer a high level of couestsy and customer service. Personally this is probably one of the better clinics in Lewis County.
They say they open at 730am but 50 minutes later their phone lines are still off. Don’t say you open at 730 if your phone lines are still off and no one is going to answer
I called and made an appointment on Monday for Wednesday they told me to be there by 3:30 and I waited in line from 3:27-3:32 and they said sorry I couldn’t be seen.
Only go here if you have to. Its not necessarily staff fault, but administration is below adequate. Waiting lists for everything, dental services not very good.
This place is a wreck. Whoever you need to talk to is almost certainly gone whenever you need them and will be sure to lose motivation to give you a call back. No matter the importance:)
have never gotten that , we really care and want to help feeling from valleyview, kinda crappy all around, never a remedy when needed, pharmacy staff rude and extremely slow, all around bad bad service provided…
Come here to get checked out by doctors and dentists, get immunizations, medications and lab work but keep in mind, that depends if they take your insurance
Doctors don’t care about their patients. They don’t try to help or listen, but they expect you to listen to them. The medical field and staff in the state of Washington are worse than any California doctor.
Is more worried about saving there assess from giving out pain meds even when I had a fracture so I had to go to the ER for medication and stat referral to a specialist.
This place was extremely rude. Like a free clinic for addicts or something. It was horrible service by the dr but it gets an additional star because the nurses are mostly nice.
Waited to see the doctor for 2 HOURS just so she could talk to me for 5 minutes and give me an insulting medical “advice” of “just walk more” to cure my pains. They then took my blood, pushed me to tears, ignored me, then never called me …
I do not enjoy rude people, especially when I’m sick! People behind the desk need to fix their attitudes for sure. highly do not recommend, make the trip to Olympia, WAY better than this place.
I was out of town and needed help getting my prescription. Warren answered my call and helped me get my medication and it was so fast. Not to mention how sweet he was and reassuring! Thank you so much Warren and Valley View. You guys rock!!
Pretty great staff in general, just tends to be running behind so plan on waiting. Includes medical, dental, behavioral health, lab, and a pharmacy. The waiting area has a kids corner with books for all ages and toys for little kids. The tv is typically on either political news or medical health info.
Visited the dentist and after waiting for over an hour I asked the clerk how much longer & apparently the never checked me in properly. Had to see a kid dentist and was refered somewhere else cause nobody was capable of doing the kind of extraction I needed.
Went to make dentistry appointment was told I was only a emergency patient before and would have to start all over with everything after June. Not going to happen.
I went here because it worked on a sliding scale. But as I soon found out every single appointment cost me $30. So I had to pay $30 for them to determine what I needed, then $30 for every further appointment. The hygienist insisted I have …
I am truly grateful, that Dr. Potter is my doctor. He listens to what you are truly saying. He is my husband Dr, as well he is to good to him as-well.😊
Thank you so much, may God bless you, and your family. …
Called and made an appointment for 2 weeks out. Called 3 days before and confirmed, Received a text to confirm 2 days before. Got called the night before so they could cancel because the doctors on vacation.
The best, most helpful receptionists I’ve ever talked to. The lady I talked to was named Cheryl, she was so kind to me and had all the information I needed and more she actually seemed like she actually cared. Thanks again.
Horrible, Horrible, Horrible. I came in with an emergency. The dentist I saw was good, the tech was rude and chewed my rear for not coming in sooner ( my previous dentist passed away, he was FANTASTIC, and it was hard for me to find another …
I called for weeks and weeks on a daily basis for an emergency appointment starting in October, led to believe after that I could be established as a patient… Had the appointment in early January just to have them tell me this month not …
Consistently, I get this Veronica and this is the most disrespectful office staff. There are many many others in that clinic that give wrong information due to your being in the State System. I was telling Veronica about member services …
Great health care center, curious staff, and friendly reception. Clean, warm enviorment. Caring, thorough and involved medical care. Im very satisfied and happy with my choice in health care with this facility. Thank you Valley View for accepting me as part of your family. Rose Daniels
I was treated with an incredible amount of disrespect.
My ARNP is one of those who is completely indifferent to human suffering, at least when it is not his own or someone in his family. …
I have been a patieunt at Valley View for over 15 years, during that time I have watched them grow and provide services to a very diverse group of people. The receptionists are always polite and courteous then yes I have been through a lot …
I will be letting everyone I can know of the nightmare this place put us through.
It all started three months ago when my wife had a seizure. Providence thought …
I’ve been to them on and off had two teeth removed and needing a third emergency done. (I’m in so much pain) I’ve called religiously since January(twice a day) to get a appointment and I’m not sure if they are literally booked for the …
Oh boy, where do I start?
They try, i guess, or maybe I’m just from another time, when people would use their brains a bit. Everything runs like a conveyor belt, no room for patient …
This place over all has been really good to me. Until recent. they seem understaffed .. waiting takes for ever. And what made me give them such a low rating was that after driving 40 minutes .. I called because I would be a little late . …
We had a great experience at this dental office. The staff were polite, efficient, and friendly. We had many appointments to catch up on our dental care, some of it for denture prep, so we were in there a lot! The dentist was skilled, friendly and very caring. Highly recommended!
Recently I had a breast exam and Pap smear, the nurses were amazing, kind and gentle. But good lord GOOD LUCK getting into dental! They put this girl at the desk without training it seems and my boyfriend has called many times this week to …
This is in my top 3 Worst medical facilities. I even brought a state omnibudsmen in with me and he was shocked. This is a very bad place. There are multiple complaints filed. Do not recommend.
I am tired of going to places to try and get better when there is absolutely no respect. I will say, that most of the doctors who visit are okay however, they don’t actually care how you feel. Second the nurses behind the desk are …
I want to say, Thank you all at Valley View. I’ve been coming to you for a few years now. My wife and I love Dr Potter and his wonderful nurse Melinda. They take very good care of us. Really listen to us, and help us stay healthy. All of …
Every single staff member I have interacted with has been kind, courteous, and professional. They honestly also seem pretty human, unlike other places. I feel like people can be too professional and detached. These guys have just the right …
I get the best care here always. Have been coming here for many years. Very sad to hear that Dr Frankum is moving to Colorado. I wish him and his family my best.
I love it here. My doctor is amazing and is actually changing me for the better. I feel good to survive for my family. All because of her. Faith and i dont know her last name. Cant pronounce it. Sorry.
In the past, I would not have complained about this place. Today, however, I am going to. When the patient is responsible for being prompt to their appointment, but can be left waiting for long periods; I have a problem with it. Today I had …
This place is really a disgrace to the medical field. They’ve lost my information, my private information including my ssid, twice now. I’ve even been told they do this to other people, just “losing” information. Smells like a scam. No time …
Went for GI distress. Nausea and vomiting for 7 days resulting in weight loss of 9.2 lbs. They did nothing but pass the buck. “Go see a gastroenterologist” without even trying to figure out what was wrong. Aaaand wouldn’t recommend anyone …
They have someone that works there to help you choose health insurance if that is what you need. So that is helpful. The doctors actually try to help, and have worked with us to get through our health needs. I like that they have a walk in …
This review is geared toward the dental side of the clinic. I had a dentist that does not work Mondays, which is the only weekday I have off. I was told that if I want to switch dentists and get somebody who does work Mondays, then I am to …
I went here for dental emergency work and the dentist was very good he made sure I was completely comfortable which is important to me because I’ve had very bad experiences with dentist begining work before I was fully numb in the past and …
Once again valley view in chehalis stays consistent in being the worst medical center I’ve ever dealt with. I’ve been waiting over a month for my appointment for dshs physical which is going to decide whether or not I qualify for …
I haven’t even brought my child to this clinic yet and I’m already completely unimpressed. The person answering the phone is a joke he doesn’t listen and takes forever even to just type. Then no appt until October 12th?! Come on get it together. Ridiculous. S**tshow
Called to get a referral for a mammogram and got no response. Update: they finally got back to me. Apologized for the late response. She said she was out of the office. Then an administrator contacted me with an update. So I updated my rating for their follow up contact. Thank you!
Quite simply the worst health care experience of my life. Not even sure where to start. First, they neither answer their phones nor return calls. My wife and I both had this problem on at least six occasions, ultimately we had to …
I’ve been going to valley view health center for several years now and I must say the quality of service has increased immensely I would recommend them as a provider to anyone
Not so great. I was never told on the phone prior to my exam that they were not accepting new patients on the schedule. I was told to go elsewhere and no treatment was planned as I was told there would be on the phone call. Don’t go here! Waste of your time !
Dr, faith is just amazing, she treat us like family not like patients she’s very considerate, I have been treated for years and she’s being the best doctor who treated me , I really hope never change doctors , about the front desk they are …
Felt like Kelly Jones listened to my needs and concerns and I felt very at ease that I recieved excellent advice from her. I left knowing my health care is in good hands. No worries here. Thank you Valleyview.
They did a fantastic job! I needed a tooth extraction, they got me in quick and the whole process was very quick and painless. They were very nice and understood my issues.
If I could give zero stars I would! I have been a patient here for over 10 years and have watched the clinic steadily decline. Spent months trying to get an appointment to refill my prescriptions but everytime I called… No answer, no …
I’ve seen faith Mmborothi at valley view for a little over 4 years. She always addresses my concerns. Is compassionate . And sends me to a specialist if that needs to be the case. I would definitely recommend her to anybody
I don’t understand why they refuse to answer phone calls. Every time I go in for an appointment there are at least 6 receptionists just chatting. Even after leaving a message it’s 50/50 chance they’ll get back to you (that’s if you’re lucky …
Always polite and very helpful.
The two Stars are for the nurses and staff who actually know how to do their job are kind and friendly but for the most part I would not go here if I didn’t have to
Valley view provides all the amenities one could possibly need. They cater to medical needs, dental needs, behavioral, and they even have a pharmacy. The staff offer a high level of couestsy and customer service. Personally this is probably one of the better clinics in Lewis County.
Always treated well at Valley view
Had to have a tooth pulled and the nurse was super nice and made sure I was comfortable.
Nice staff
great helpful
Good people
Great location
Great
so so
Friendly people
Trustworthy services.
Fast and friendly
Ok
Not a long wait
Okay but not great
fast friendly reliable
Go for my dental here
So fast on sunday
This place is not good for any one
Happy with their services
Awesome staffs
Good medical clinic
Good care
Super slow and no follow through
They got great service
Love Dr Mercier & receptionists!
Helpful receptionists and informative dental assistants
Just say no!!!.
Dr. Knows what she is doing and takes time
Fast and friendly staff
Everyone is really nice 👌 …
They took good care of my youngest
I have been a pt at VV for over 9 years
Love my Dr always prompt
Low cost or free medical and dental care
I love the service I’m getting.
Doctors listen to the patient not just disregard everything
Good care
It’s ok, the people are nice, the wait sucks
Great place to go if you have a cold our the flu
They are Really Good at Making You Comfortable and Good at What they Do
Always helpful! Pharmacists care about the patients!
Nice
Pharmacy, mail’s prescriptions promptly when ordered.
Horrible Dr frankum no good one cheesy Dr for dentist part and Gloria is horrible receponist.
I have had all positive experiences here. Staff are wonderful
I have been going here for years and will be going back for many more.
I see dentist Dr. Francum, who very adequately meets my needs and expectations.
They say they open at 730am but 50 minutes later their phone lines are still off. Don’t say you open at 730 if your phone lines are still off and no one is going to answer
The people at valley view are real caring. and i won’t go anywhere else
It’s not the best
I’ve never had any problems with the place in all the years I’ve been going there.
The appointment was fast and thorough. The staff was pleasant and accommodating
I don’t entirely trust this place. It’s like a Doctor office in a Walmart. Without any actual doctors.
I called and made an appointment on Monday for Wednesday they told me to be there by 3:30 and I waited in line from 3:27-3:32 and they said sorry I couldn’t be seen.
My Dr Chris Collier is the best Dr I have had in a very long time
Great friendly staff. Love my new Dr. Merry Christmas.
Valley view is a great place to get the care that you need and the medical staff are all great people.
The nurses there are awsome!
Valley View is a great place to have doctors or doctors are very thorough and they treat you with respect and you feel like family
Awesome doctors, very friendly and polite people… Also has dentures for the whole family
It sucks that the dentist rotate in and out so quickly
Very professional and thorough while providing you with quality care.
They are patient freindly. Helpful willing to work with patients to meet their needs.
Dr. Julie Calderon Is awesome.Sad to see her leaving.She will be missed.
Dr. Olsen, my dentist is fantastic ! The entire staff is caring, friendly and always professional.
Great health care and friendly staff and Dr. Julie Calderon is the best and Dental Dr. Let Olson is super
Only go here if you have to. Its not necessarily staff fault, but administration is below adequate. Waiting lists for everything, dental services not very good.
This place is a wreck. Whoever you need to talk to is almost certainly gone whenever you need them and will be sure to lose motivation to give you a call back. No matter the importance:)
have never gotten that , we really care and want to help feeling from valleyview, kinda crappy all around, never a remedy when needed, pharmacy staff rude and extremely slow, all around bad bad service provided…
Friendly staff and clean building. Almost always on time for appointments. The pharmacy is fantastic with Warren Hall there.
It’s okay but they need to offer water in some form for patients in the summer they take in plenty of money to do it and it’s a write off.
Come here to get checked out by doctors and dentists, get immunizations, medications and lab work but keep in mind, that depends if they take your insurance
Wow I had the rudest woman on the phone I think Vanessa was her name, I will definitely continue my search for a new health care provider.
Doctors don’t care about their patients. They don’t try to help or listen, but they expect you to listen to them. The medical field and staff in the state of Washington are worse than any California doctor.
Is more worried about saving there assess from giving out pain meds even when I had a fracture so I had to go to the ER for medication and stat referral to a specialist.
Had an emergency. Have 8 absesst teeth they were very generous in getting me in and helping me to devise a plan.
These guys deserve some love. Top quality care. Will miss Dr Frankum.
They are nice and kind to people
This place was extremely rude. Like a free clinic for addicts or something. It was horrible service by the dr but it gets an additional star because the nurses are mostly nice.
The valley view center is helpful, the people are kind.. I’m just not a doctor person or a needle one…
The staff is gracious courteous thoughtful patient so wonderful facility they’ve been very helpful
Waited to see the doctor for 2 HOURS just so she could talk to me for 5 minutes and give me an insulting medical “advice” of “just walk more” to cure my pains. They then took my blood, pushed me to tears, ignored me, then never called me …
I do not enjoy rude people, especially when I’m sick! People behind the desk need to fix their attitudes for sure. highly do not recommend, make the trip to Olympia, WAY better than this place.
I was out of town and needed help getting my prescription. Warren answered my call and helped me get my medication and it was so fast. Not to mention how sweet he was and reassuring! Thank you so much Warren and Valley View. You guys rock!!
Pretty great staff in general, just tends to be running behind so plan on waiting. Includes medical, dental, behavioral health, lab, and a pharmacy. The waiting area has a kids corner with books for all ages and toys for little kids. The tv is typically on either political news or medical health info.
Visited the dentist and after waiting for over an hour I asked the clerk how much longer & apparently the never checked me in properly. Had to see a kid dentist and was refered somewhere else cause nobody was capable of doing the kind of extraction I needed.
Had a dental emergency and they all were very kind and patient through out the process.
Went to make dentistry appointment was told I was only a emergency patient before and would have to start all over with everything after June. Not going to happen.
Very professional knowledgeable and courteous
I went here because it worked on a sliding scale. But as I soon found out every single appointment cost me $30. So I had to pay $30 for them to determine what I needed, then $30 for every further appointment. The hygienist insisted I have …
I am truly grateful, that Dr. Potter is my doctor. He listens to what you are truly saying. He is my husband Dr, as well he is to good to him as-well.😊
Thank you so much, may God bless you, and your family. …
Called and made an appointment for 2 weeks out. Called 3 days before and confirmed, Received a text to confirm 2 days before. Got called the night before so they could cancel because the doctors on vacation.
Dr. David Little and staff consistently provide excellent care under the most difficult conditions. …
The best, most helpful receptionists I’ve ever talked to. The lady I talked to was named Cheryl, she was so kind to me and had all the information I needed and more she actually seemed like she actually cared. Thanks again.
Horrible, Horrible, Horrible. I came in with an emergency. The dentist I saw was good, the tech was rude and chewed my rear for not coming in sooner ( my previous dentist passed away, he was FANTASTIC, and it was hard for me to find another …
I called for weeks and weeks on a daily basis for an emergency appointment starting in October, led to believe after that I could be established as a patient… Had the appointment in early January just to have them tell me this month not …
Consistently, I get this Veronica and this is the most disrespectful office staff. There are many many others in that clinic that give wrong information due to your being in the State System. I was telling Veronica about member services …
Great health care center, curious staff, and friendly reception. Clean, warm enviorment. Caring, thorough and involved medical care. Im very satisfied and happy with my choice in health care with this facility. Thank you Valley View for accepting me as part of your family. Rose Daniels
Glad they were able to get my teeth pulled 😀now I feel better only took 5 minutes in and out😊 …
They don’t take Medicaid there
I was treated with an incredible amount of disrespect.
My ARNP is one of those who is completely indifferent to human suffering, at least when it is not his own or someone in his family. …
I have been a patieunt at Valley View for over 15 years, during that time I have watched them grow and provide services to a very diverse group of people. The receptionists are always polite and courteous then yes I have been through a lot …
I will be letting everyone I can know of the nightmare this place put us through.
It all started three months ago when my wife had a seizure. Providence thought …
I’ve been to them on and off had two teeth removed and needing a third emergency done. (I’m in so much pain) I’ve called religiously since January(twice a day) to get a appointment and I’m not sure if they are literally booked for the …
Oh boy, where do I start?
They try, i guess, or maybe I’m just from another time, when people would use their brains a bit. Everything runs like a conveyor belt, no room for patient …
This place over all has been really good to me. Until recent. they seem understaffed .. waiting takes for ever. And what made me give them such a low rating was that after driving 40 minutes .. I called because I would be a little late . …
We had a great experience at this dental office. The staff were polite, efficient, and friendly. We had many appointments to catch up on our dental care, some of it for denture prep, so we were in there a lot! The dentist was skilled, friendly and very caring. Highly recommended!
Recently I had a breast exam and Pap smear, the nurses were amazing, kind and gentle. But good lord GOOD LUCK getting into dental! They put this girl at the desk without training it seems and my boyfriend has called many times this week to …
This is in my top 3 Worst medical facilities. I even brought a state omnibudsmen in with me and he was shocked. This is a very bad place. There are multiple complaints filed. Do not recommend.
I am tired of going to places to try and get better when there is absolutely no respect. I will say, that most of the doctors who visit are okay however, they don’t actually care how you feel. Second the nurses behind the desk are …
I want to say, Thank you all at Valley View. I’ve been coming to you for a few years now. My wife and I love Dr Potter and his wonderful nurse Melinda. They take very good care of us. Really listen to us, and help us stay healthy. All of …
Every single staff member I have interacted with has been kind, courteous, and professional. They honestly also seem pretty human, unlike other places. I feel like people can be too professional and detached. These guys have just the right …
I get the best care here always. Have been coming here for many years. Very sad to hear that Dr Frankum is moving to Colorado. I wish him and his family my best.
I don’t hate but if I was you avoid this place at all cost
I love it here. My doctor is amazing and is actually changing me for the better. I feel good to survive for my family. All because of her. Faith and i dont know her last name. Cant pronounce it. Sorry.
In the past, I would not have complained about this place. Today, however, I am going to. When the patient is responsible for being prompt to their appointment, but can be left waiting for long periods; I have a problem with it. Today I had …
This place is really a disgrace to the medical field. They’ve lost my information, my private information including my ssid, twice now. I’ve even been told they do this to other people, just “losing” information. Smells like a scam. No time …
Went for GI distress. Nausea and vomiting for 7 days resulting in weight loss of 9.2 lbs. They did nothing but pass the buck. “Go see a gastroenterologist” without even trying to figure out what was wrong. Aaaand wouldn’t recommend anyone …
They have someone that works there to help you choose health insurance if that is what you need. So that is helpful. The doctors actually try to help, and have worked with us to get through our health needs. I like that they have a walk in …
This review is geared toward the dental side of the clinic. I had a dentist that does not work Mondays, which is the only weekday I have off. I was told that if I want to switch dentists and get somebody who does work Mondays, then I am to …
I went here for dental emergency work and the dentist was very good he made sure I was completely comfortable which is important to me because I’ve had very bad experiences with dentist begining work before I was fully numb in the past and …
Once again valley view in chehalis stays consistent in being the worst medical center I’ve ever dealt with. I’ve been waiting over a month for my appointment for dshs physical which is going to decide whether or not I qualify for …
The staff are friendly also waiting times aren’t very long like other Doctors office’s.
Never answers the phone and never returns calls when voicemail is left. Has gone downhill over the years. Avoid if you can.
Great Care providers.
I haven’t even brought my child to this clinic yet and I’m already completely unimpressed. The person answering the phone is a joke he doesn’t listen and takes forever even to just type. Then no appt until October 12th?! Come on get it together. Ridiculous. S**tshow
Very chill place with good providers that know what they are doing. If you want to have the best experience ask for Florence she’s amazing!
Called to get a referral for a mammogram and got no response. Update: they finally got back to me. Apologized for the late response. She said she was out of the office. Then an administrator contacted me with an update. So I updated my rating for their follow up contact. Thank you!
Quite simply the worst health care experience of my life. Not even sure where to start. First, they neither answer their phones nor return calls. My wife and I both had this problem on at least six occasions, ultimately we had to …
I’ve been going to valley view health center for several years now and I must say the quality of service has increased immensely I would recommend them as a provider to anyone
Not so great. I was never told on the phone prior to my exam that they were not accepting new patients on the schedule. I was told to go elsewhere and no treatment was planned as I was told there would be on the phone call. Don’t go here! Waste of your time !
Dr, faith is just amazing, she treat us like family not like patients she’s very considerate, I have been treated for years and she’s being the best doctor who treated me , I really hope never change doctors , about the front desk they are …
Felt like Kelly Jones listened to my needs and concerns and I felt very at ease that I recieved excellent advice from her. I left knowing my health care is in good hands. No worries here. Thank you Valleyview.
They did a fantastic job! I needed a tooth extraction, they got me in quick and the whole process was very quick and painless. They were very nice and understood my issues.
If I could give zero stars I would! I have been a patient here for over 10 years and have watched the clinic steadily decline. Spent months trying to get an appointment to refill my prescriptions but everytime I called… No answer, no …
I’ve seen faith Mmborothi at valley view for a little over 4 years. She always addresses my concerns. Is compassionate . And sends me to a specialist if that needs to be the case. I would definitely recommend her to anybody
I don’t understand why they refuse to answer phone calls. Every time I go in for an appointment there are at least 6 receptionists just chatting. Even after leaving a message it’s 50/50 chance they’ll get back to you (that’s if you’re lucky …