Valley Waste Service Inc. provides professional handling of special waste requirements. It provides a basic program of regular waste collection and helps with a complete commercial recycling program.
| Friday | 8AM to 4:30PM |
| Saturday | 8 to 11:30AM |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
261 Wallace Run Rd, Beaver Falls, PA 15010
I’m getting really sick of having to clean my garbage cans every week from the guys throwing it into the back of the truck to empty it!!! It’s disgusting and it stinks!!!
I never met a horrible company like this. I paid my bill online and had a confirmation number and my credit card was charged as I checked. After they didn’t pick up my trash, I called them. …
It’s been 3 weeks and my garbage is still not picked up. I have called several times and I get told they are coming Friday. It stinks and there are flies everywhere. They sure did send my bill on time
I have had my pickup day which is Friday, missed on 3 occasions in the last 2 months. I wish we had our old service in Economy Boro, E. Reid Powell. I will tell you, that, the next time it happens I will bring it to your office.
My bulk has been missed for 3 weeks every time you call and ask why they have an excuse and say they’ll come the next day and then they don’t. They never tell you when your actual trash day is anymore this company is trash
For the second time in a month and a half (three recycling pickup days) recycling has not been picked up. Only one of the recycling days has actually taken my recycling. I recycle a lot of things meaning that my recycling bins are always …
Chippewa Twp decided a few years ago that they would take their Valley Waste contract and give it to Waste Management. I’m so glad we are back to Valley Waste!!!! …
This is BY FAR THE WORST garbage company I have ever seen. They NEVER pick up my garbage. At one point I had over 30 bags of garbage that piled up. My pick up was every friday @ 730am, I called by noon every friday & they stated they were …
Just set up new service and they brought a brand new extra large trash container that easily holds my weeks trash and keeps it our of reach of the varmints. I live on the Connie and the water was a foot deep all around my house for two …
They could be a great company but the workers they have picking up for New Brighton Borough are rude and disrespectful of peoples property. I was coming home as they were picking up my trash and one of the guys yelled over to me and saying …
KUDOS to the Valley Waste collectors here in the Valley View plan of Rochester Twp!! I have lived in Rochester Twp for 14years and have had Valley Waste as my garbage collectors all these years. They have provided nothing but EXCELLENT …
Bad customer service doesn’t pick up trash on assigned days. States theybare short staffed. That is your problem work later not mine. I work late. Thats a factor of life. They destroy personal property, very bad service.
They are regularly a day late. The entire street leaves their garbage by my house because Valley Waste will not drive a truck up the street. All of this combines for garbage left all over the street drawing all kinds of pests. When I called …
I signed up for there service 2 months ago. They have already not picked up 3 times and when I called to find out why there was not only no explanation, but the cs supervisor was extremely rude. They sent out the truck to pick it up 2 days …
The customer service lady is rude and gives attitude. She tried to charge me 6 month fee to drop their rolling cart service and use my own. Then she’s giving me pricing that doesn’t make sense. Price to have them supply a rolling cart …
Never miss a payment yet our garbage is not picked up. After speaking to a woman at VWS I was told they’d pick it up the next day. I brought the trash back up to the house so animals wouldn’t get into it over night, then dragged it back to …
When the area I live in switched over to this company the beginning of 2018, we immediately noticed a difference from WM. While they aren’t terrible and the workers are friendly, they are not consistent with pickup time at all. Some days …
Only giving one star because I can’t give zero. Absolutely the worst service you’ll ever receive. Drivers throw cans. They’ve left the can up against my car on the street. They’ve skipped us altogether at least three times. They take our …
If you don’t mind the rudeness of the drivers leaving your trash carts in the driveway so you can’t enter or exit, leaving the lids off in the pouring rain so you need to empty the water out when you return home, then this is the service …
Bad service. Took half my trash left the other half saying I exceeded my weekly allotment, however no credit for the week we missed 2 weeks ago because we didn’t get the trash out early enough in the morning. So now I have to store garbage …
We were new to the area. This is the Worst service I have ever had we had the service for 6 months which is 6 months to long. It was suppose to be a weekly pick up. They pickup whenever they feel like it with no notice to the customer.
For the last month our garbage has not been picked up till 3 days after it was scheduled. This week our pick up day is Thursday . Today is Saturday and our entire neighborhood has garbage at the curb. You try to call no answer. This is so unprofessional and unsanitary.
If it were possible to leave zero stars, I would. If you have a choice in waste service I recommend going with waste management, if you don’t, sorry about your luck because you are in the same boat as we are. Cans get left on the street, …
Every Waste company at some point in time will most likely upset customers at some point in time because it is a business that deals with trucks and trucks break down, especially trucks with so many moving parts. They also have people and …
I have been using the services for about a year now and I have never missed a payment and the trash has always been picked up Thursday evenings around 5 or 6 so my Husband always puts the trash out Thursday morning. Well we put it out …
I moved in my new home on feb 19 2022 I called valley waste on Feb 22nd 2022 the customer rep was phenomenal very professional she explained in detail everything I had to do. I put our trash out on the Wednesday feb 23 as stated and no pick …
Just started service in hopewell sent papers with wrong name called customer service to resolve the matter got new paperwork with correct address filled out paper gave them all the information to set up auto pay my bank sent me a …
Valley does not pickup on our regular day, Thursday, in Harmony township. Sometes they will pickup on Fridays, but as of today, Saturday 9/18/21, nothing.edit to add that once again my trash wasn’t picked up 9/23/21
We currently have Vally after having another company for several years. Now, Valley isn’t perfect even though I’m giving them 5 stars. I think they missed a pickup once. But here’s why I’m a fan: …
EDIT*** After posting this review, We were contacted by Valley Waste and they offered to reimburse us some of the money we were charged for the rental mentioned below. Brandi, the person who we were dealing with through all interactions, …
I am appalled at this company! 2 drivers now have made threats of violence! My husband and I had needed a dumpster because we were moving houses. The driver who initially brought the dumpster out left a 6″ tire mark in another neighbor’s …
They are horrible and their customer service is horrendous! Forgets our garbage and constantly late. Makes our town look like a slum because they throw trash everywhere. They charge us WAY too much money for their services that we were …
Customer service department is –
non professional, rude, and ignorant!
Based off of their customer service I would give a negative star if it was …
I am satisfied with the trash/recycling pick up in Ellwood City. I love that we buy bags based on our usage instead of having a flat fee. My pickup guy is very nice and polite. I have no problem rinsing and appropriately sorting true recyclables. Sadly their are many lazy folks who can’t seem to handle it.
Consistently getting missed for trash pick ups. Last time they never came even after 3 calls to the office. Trash sat so long it killed all my grass. Not only do I pay my bill – I was a full quarter ahead. If you are going to pick up every other week- just let us know so I dont have garbage in front of my home like I live in some slum
Don’t bother. They can’t handle current contracts, so don’t be the latest person they ignore. 4 weeks without pick up. Any contact with customer service and they say all they can do is file work orders with the route supervisor. Ridiculous because the work should just be done weekly. It’s what we pay for.
I’m the warehouse manager at Creekside Springs Ellwood City and they miss our stop week after week after week. Then you call and are put on hold forever then get cut off half the time and have to call back.
have major problems with this company. they have not picked up my trash when i have called on 1/25/18 and told them the issue for a rubbermaid bin has been resolved they still did not pick up the garbage. called again on 1/26/18 and told …
Can’t rember the last time it was picked up on schedule. Trashcan spends more time at the curb waiting to be picked up than at house. …
If you can, do not use this company. New customer residential pick up. July 1 called and ordered service and paid deposit. July 5 went to business office and signed and gave office necessary paperwork. Paid for another quarter. July 10 I …
I’m very surprised to see such scathing reviews about Valley Waste. Our township switches between VW & WM every two years, and we wish they’d just stick with Valley consistently. …
For the past 2 weeks my recycling was not removed my son called today it was last week and she said she would do a work order. It still is here. I also have to use bags for my recycling as I am disabled I got permission for this over a year …
I have sent two emails regarding my recent billing statement to discuss an adjustment due to the service not being provided on the correct day. Apparently, you only get a response from this company if you post a bad review online.
We are newer customers but it has been 3-4 months where our trash pickup is missed every week. Even when I do call and say it was missed but if money is not enough of an incentive, me calling will not help. Customer service has been nice …
Several times recently, they have not picked up garbage and/or recycling on the day they’re supposed to. Their website says reliable. They are NOT. My recycling can has been at the curb since Tuesday evening for Wednesday pick-up. Today …
They never pick up trash or recycling on time. It always sits for days at the end of my driveway and we are always forced to call to schedule pickups. I’m also currently trying to pay a bill and cant because every time you call there are 20 people ahead of you. It’s terrible service.
Late every week, recycle is pretty much never every other Wednesday as promised, the driver calls off, is on vacation etc just excuses, get told to just leave it out and sometimes it’s several days, if it’s windy you end up having to chase …
I live in economy borough and this company is our regular trash pickup company. They are the worst, they don’t pickup on time, they miss entire streets and communities so your trash sits out at the curb for days or if Sunday is involved …
Started with VW in 2115. Never had a problem with service.
Valley Waste is our waste collection service in Economy Borough. They are mostly on time, sometimes a day or 2 late, but we leave it at the end of the road as we do not fuss and understand about full trucks, mechanical issues, driver …
I live in Economy Boro’s Ridgewood plan. Garbage pickup day was 8/19/21 and today is 8/23/21 and half of the plan has rotting garbage in front of their houses. It is the end of the day so the best we can hope for is a pickup on 8/24/21. The …
They were always late, dumped the recycling into same truck with trash, pretended surprise at this when called. Our neighborhood NEVER gets trash/recycling picked up until sometimes a WEEK late, yet are expected to still pay for the full service! We changed companies & couldn’t be more relieved.
I’m a new resident, and the wait time was very long to get service started in July, but that wasn’t really an issue. …
I’ve recently moved into it area serviced by valley waste Management for trash pickup. Several times already they haven’t picked up the trash on the scheduled day of the week. And these are not holiday weeks, there’s no reason for the trash …
This is by far the worst trash collector we have ever had in Economy Borough. Trash is almost never picked up when scheduled and even after calling and being told “ we will be there today” they still don’t show up. Now being told that my …
My pick up is Monday morning. This week no pick up at all and it is Friday I have been LIED TO all this week with the office people telling me today,today,today…….and nothing ! I pay my bill and get lied to in return when you call to ask …
Michael Miller Freedom Pa.
Freedom Bourough accepted Valley Refuge bid to be our collector’s! They were the …
In the last several months, I cannot recall a time our garbage has actually been picked up on schedule. If it’s a day or two late, that is actually a win for us. But honestly, it’s just one big guessing game. Some weeks our collection is …
I just wanted to say how much I appreciate the guys! Today , for example I worked over and forgot to take my can out. Well I woke up and my can was out on curb emptied.! Thank you guys for taking extra steps to grab my can and dump it. I …
On Monday June 29 Valley decided to pick up both our recycling and trash at the same time. I confronted the driver (I will not mention his name since he was nice enough to be honest) and told me that the owner Joe Orlich told him to pick up …
My trash is to be picked up on Friday mornings yet it is still sitting in my driveway. Called yesterday and was told they would have it picked up by the end of the day. Clearly did no happen, called again long wait time since people are …
Garbage has not been picked up in a month and a half. They told me multiple times that they would put in a work order and pick it up but they didn’t.They assured me that it would be picked up on Monday the regular collection day and still …
I took some time to read quite a few reviews, and the company’s response was pretty consistent: “Staffing issues.” I’m not sure why this company continues to take on additional contracts when they can’t staff the current routes. In addition …
Our route rarely gets picked up on time. Two recent calls into the office to customer service. First person that we spoke to was not pleasant and more so did not offer any information or resolutions. The second customer service rep we …
Garbage is currently 7 days past pick up. They charge you for anything outside of your can, which being a week late, we have extra bags. Last time they picked up recycling, they tossed it into the garbage truck with the garbage, so what is …
Residents of Daugherty Township in Beaver County who use Valley Waste Service haven’t had their refuse picked in for over two weeks. in October, our refuse hasn’t been picked 4 out of 5 weeks. Since the first of August our weekly refuse …
Ive been using this company for several years now. In the last several months they have no picked up my trash on time and now we have gone 3 weeks with no trash pickup. They had the nerve to charge me a late fee on my bill even though they …
This company has done very well dealing with all the circumstances over the year. Especially the critism of their customers!
It’s okay you missed a week or two over the past year, it’s okay my garage was …
Valley Waste Service, Inc. absolutely horrible my trash pick up Monday and it’s Friday. Called and told them they said trash pick up is one day behind when we are definitely pasted 1 day. Asked if I gonna get a 4.50 credit on bill as …
Our garbage is not picked up for weeks at a time. Every time I call I’m told they will be out that day, which is a lie obviously because the garbage is still sitting there. If you provide an essential service there is no such thing as being so short staffed that we can’t do our job today. All of the neighbors are complaining.
Update: They finally picked it up and then forgot the next recycling week. It’s been a year now and it still seems very intermittent as to whether or not they remember. …
they just DOUBLED our bill in Hopewell. CALL the township and complain! GO to the next township meeting and demand a new contract or a new waste company!
Update 5/19/22:
Last week, the garbage men broke the lid off my new can and I assume they took …
This is the worst service of all the waste management companies. They want you to pay your bill on time but do not pickup the garbage on the date or time they are suppose too. Granted I missed a payment and they didn’t take my trash one …
We switched from the other company to this one a dozen years ago because they were less expensive. I don’t know how they compare now, but have had such good service for so long I’m not shopping them around. …
Don’t use this trash company. They raised our prices triple the amount and then said they will charge us if we put out more than two cans . That’s as Trashy as it gets.
I have been using Valley Waste for several years (4 or 5?) since my last company went out of business. They had big shoes to fill coming into a borough that had the same company for 40+ years. I had absolutely no issues at all until Covid …
Overall very dissatisfied with the quality of this company. If you don’t want to read all the details just know you do not want to deal with this company for getting a roll off dumpster. The customer service at the beginning of my …
Made my 74 year old cancer patient father remove garbage from the dumpster and reorganize it because it wasn’t level. Meanwhile they stood there and watched. I recommend calling anyone possible other than them.
The difference in experience between my dealings with this company and some of these negative reviews has me wondering if they are complaining about the wrong company. I’ve been using Valley for seven years. They are by far better than the competition.
Great people to deal with… Always on time each week and extremely courteous. Will happily give instructions for removal of any additional materials… …
They keep increasing their price. First a $3 fuel surcharge, now they charge if you don’t sign up for paperless billing. Price gouging at it’s finest
This company is holding Hopewell Township hostage. Doubled our rate for 2023 and reduced amount of pickup allowed. This company should be banned from doing business. Crooks.
I know everyone rags on the garbage collection company but i’ve had Valley Waste in my twp for a couple years now and have been very pleased with them. They’re esp easy to work with when you call in with various needs or questions
Used to have Aiken here and since I switched I never had a problem. Always here around 6am for disposal and fair prices compared to other local pick ups
They take the neighbors trash and leave ours sitting there. I call customer service to complain. She told me it’s not even our pick up day lol. But he took all the neighbors stuff but it’s not our day. Buy your driver a pair of glasses. Stop hiring Crackheads for customer support
A company who bases it’s values of service off of it’s mission — trash.
Where to begin… …
Valley Waste too often leaves a mess when picking-up trash and recyclables. And they have an exceedingly unprofessional customer-care staff. When I called in to tell them they completely forgot to pick up our trash, the representative, …
The recent 70% bill increase with minimal postings to the public is beyond gluttonous for a service that has been carried out poorly. Neighbors constantly have cans that are missed, I’ve had a can that *magically* disappeared right after …
It’s a good/efficient company, however, a few times now I’ve gotten a late fee because I simply never recieved my bill in the mail and forgot. …