internet works great in one room…barely works downstairs,have to use my att hotspot for internet downstairs..have intermittent problem for years..at least 4 service calls.been paying for whole house internet,9 dollars more per month.
I my password changed an it drop me like a heart heat when call that could not figure it out it would take the next day or so an somebody may be using my internet so stop it
Amazed at the quickness and quality of service. The technician was exactly on time. Here for maybe 15 minutes and had our internet hooked up and ready to go.
They say they are 24/7 but twice I had problems on the weekend and had to wait till the next business day. So either the service has alot of problems or their technicians don’t want to work the weekend. The last time when it happened and I called they said they should of offered to come out.
Just had Valunet Fiber LLC. service installed at the IHOP when we purchased the restaurant a few days ago. After their installation, service was working just fine a few hours later we started haveing trouble processing credit cards which is …
Went from 50 Mbps – 150 Mbps for free!!!! You asked, we listened! We’ve simplified our plans & boosted our speed at no additional cost to you. Unlimited data is a win win.
When we were moving to Emporia, we asked around about whom to get our internet through. EVERYONE we talked to said that ValuNet was the way to go… And they were right! While it took them almost a week to get to us, the technician, James, …
I interacted with ValuNet as a business customer at my previous job, and always had reliable service. When I finally got residential service 4 months ago, it was the 50 Mbps package. Since then, they’ve increased all the throughputs, so I …
The process of walking in and signing up took less than 15 minutes. Painless. The staff was super friendly and helpful in picking the right package for our families needs. Not having a data cap or contract makes this much more attractive than other options in town like Cableone or ATT.
Service was great fast speed internet. But when it came down to paying the bill we never received a bill in the mail. The only way we knew our bill was do is when the internet shut off. They needed a payment information on file and with …
The one here in Emporia is kind and fast. Five stars to them. However, when you call in to the weekend or after hours people they are mean. The supervisor blamed me for my WiFi issue. Told me he would send in the ticket to get it fixed but really it’s my fault so he won’t help. Made everything even worse.
I use to love ValuNet for their good internet service, and good customer service but they now think they know what is best for the customer. They sent out a patronizing email which tryed to desguise their greed for care. They said “We have …
I signed on in Oct.2016 and just found out they are raising their price for the second time in 2 years.That makes a total estimate of 14.00 more a month. Seniors can’t keep paying more. New Year 2019 another raise in price.When will they …
Worst internet provider in town. Start you off on a package and slow your internet speed down even though you use the same data every month and same devices then tell you, you need to upgrade to next package to get your internet speed up …
Spotty coverage
The installer went above and beyond!
VERIFY YOU ARE ACTUALLY GETTING WHAT YOU ARE PAYING FOR.
Great customer service
No contract, this is definitely a plus.
If there is a problem they actually fix it
Great internet,great price,great people!
A little expensive but great internet
Best cable/internet provider in Emporia
I love their fast speed Internet!
Buffering Netflix on a Thursday night. Lovely.
Best internet service I’ve ever had.
Always helpful phone support people.
Everyone is so nice & helpful
The network is dependable. Their internet can’t be beat.
Good customer service and Tech support
Had an issue during non business hours. Called in and issue was fixed within 5 minutes.
Good value. Always been quick to work with me on any issues, of which there’s only been 1
Great place to work with just wish that had faster turnaround time for install.
This is fiberopics and its pretty good
Good product, had them for years, no real big issues
Have never had a problem with their internet, always fast and does not pause.
ValuNet has great customer service that is always there when I need them, but I rarely ever do!
I love everything about ValuNet! The customer service blows me away, the techs are knowledgeable and professional, the service is fantastic!
Good customer service and reasonable pricing for your wifi needs.
Provide high speed internet and have worked very well for me the whole time. Best providers and some of the best people.
Great people and fabulous service- this product can’t be matched!
internet works great in one room…barely works downstairs,have to use my att hotspot for internet downstairs..have intermittent problem for years..at least 4 service calls.been paying for whole house internet,9 dollars more per month.
I my password changed an it drop me like a heart heat when call that could not figure it out it would take the next day or so an somebody may be using my internet so stop it
I couldn’t be happier ☺ all of my questions were answered my new tv problems was solved and scheduled to get another tv hooked up
Amazed at the quickness and quality of service. The technician was exactly on time. Here for maybe 15 minutes and had our internet hooked up and ready to go.
Sometimes they do what they say, Sometimes not, and you will have to call back the next day. The internet is good, fast and reliable.
Their service is solid. I have only had to reset the modem once in almost two years. A bit expensive but great speeds, especially for Emporia.
They say they are 24/7 but twice I had problems on the weekend and had to wait till the next business day. So either the service has alot of problems or their technicians don’t want to work the weekend. The last time when it happened and I called they said they should of offered to come out.
Just had Valunet Fiber LLC. service installed at the IHOP when we purchased the restaurant a few days ago. After their installation, service was working just fine a few hours later we started haveing trouble processing credit cards which is …
Went from 50 Mbps – 150 Mbps for free!!!! You asked, we listened! We’ve simplified our plans & boosted our speed at no additional cost to you. Unlimited data is a win win.
When we were moving to Emporia, we asked around about whom to get our internet through. EVERYONE we talked to said that ValuNet was the way to go… And they were right! While it took them almost a week to get to us, the technician, James, …
I interacted with ValuNet as a business customer at my previous job, and always had reliable service. When I finally got residential service 4 months ago, it was the 50 Mbps package. Since then, they’ve increased all the throughputs, so I …
The process of walking in and signing up took less than 15 minutes. Painless. The staff was super friendly and helpful in picking the right package for our families needs. Not having a data cap or contract makes this much more attractive than other options in town like Cableone or ATT.
The associate listened to my questions. All of my needs were addressed. Her help and customer care was TOP SHELF!!!! WAY TO GO MUCH APPRECIATED!!
Service was great fast speed internet. But when it came down to paying the bill we never received a bill in the mail. The only way we knew our bill was do is when the internet shut off. They needed a payment information on file and with …
I’ve been a Valunet customer from the time you started up in Emporia.
It’s an incredible service and defined for me what customer focus is all about. …
The one here in Emporia is kind and fast. Five stars to them. However, when you call in to the weekend or after hours people they are mean. The supervisor blamed me for my WiFi issue. Told me he would send in the ticket to get it fixed but really it’s my fault so he won’t help. Made everything even worse.
I use to love ValuNet for their good internet service, and good customer service but they now think they know what is best for the customer. They sent out a patronizing email which tryed to desguise their greed for care. They said “We have …
I signed on in Oct.2016 and just found out they are raising their price for the second time in 2 years.That makes a total estimate of 14.00 more a month. Seniors can’t keep paying more. New Year 2019 another raise in price.When will they …
For some reason the last week.Around6:30 p.m.This internet keeps kicking me off. Every5 Seconds it is really getting Tiresome
Worst internet provider in town. Start you off on a package and slow your internet speed down even though you use the same data every month and same devices then tell you, you need to upgrade to next package to get your internet speed up …