If they had competition they would do something about the shortcomings thow everything is about the money and there the only ones in town why should they care
Wouldn’t work with me I am a single mom of 3 witch get paid monthly and we had a leak and when I got it fixed wouldn’t fix my bill when I took the paper in
The most rudest people that work here ! All the women that work behind that counter are so unprofessional with customers . Baby girl, you work at a water company for a raggidy town, stop thinking you better than anyone else !
Moving to this area and called the Water department with a concern. Julissa in the Water department was absolutely wonderful and very helpful. Even said she would call me back with an answer to secondary question. Thank you Julissa.
I have been a customer for 5 years and counting ,I have never had a problem with the service. Matter of fact they have always been very kind and helpful. Keep up the Great Service!
Need an overhaul of the employees. The ladies in the main office are extremely rude. Maybe focus less on being hateful toward customers and more toward learning common decency and manners.
Rudest people ever, have never gotten bill for my mother, then one of the incompetent employees turned around in her back yard crushed the lateral lines, yet they don’t know anything about that. Can’t even get a call back from the man who said he would call her back.. Poor excuse if customer service ever…
These men can’t get flack for not being able to work on “your end of things” like your own pluming pipes, etc. They also have to handle being able to cut through nearly impossible concrete and other rock hard materials, while avoiding gas …
People that works here are very rude. I called to transfer service to a new address and the lady kept talking over me, talking really fast and keeping her answers short. Saying ” come in and give deposit” was her exact words. Over and …
Rude, rips customers off. Pathedic drinking water. They have charged me more for water claiming I use over 2,000 gallons of water each month. I live alone in a small 2 bedrm house. What we get charge for amount of rain to ? Wish someone …
Can’t pay online they don’t accept debit the only way to pay them is mail it in or make the Trip every month. This is the most inconvenient bill I have. It is 2017 guys it’s time to start taking cards over the phone.
Staff is absolutely hateful. Told them I did not receive my bill at my new residence and the “lady” stated they mailed it to my new address but the post office probably sent it to my old address…. They have zero common sense apparently. She was hateful from the moment she answered the phone.
no car, no public trans, and disability makes walking to drop box next to impossible. then removal of drop box at ozark bank on pointer trail, without alerting customers is their icing on the cake , never returning calls. lest we forget, …
We’ve lived in Van Buren since June 2018. In that time, we have NEVER had an issue with the VB Municipal Utilities, including the water dept and the sanitation dept. There hasn’t ever been a rude word spoken to me – EVER!!! Believe me, I …
Company sucks
Awesome customer service!
I would give zero stars! However, that is not an option. Very rude.
How is this a water company and there isn’t a way to pay your bill online? Small town ridiculousness
If they had competition they would do something about the shortcomings thow everything is about the money and there the only ones in town why should they care
This company sucks!! The rudest people I have ever met!! The worst utilitiy company in town!!!
Wouldn’t work with me I am a single mom of 3 witch get paid monthly and we had a leak and when I got it fixed wouldn’t fix my bill when I took the paper in
Super impressed with how fast they helped my 75 year old mother. Thank y’all
Would be nice if they’d come out of the dark ages and figure out a way for us to pay online or at least with a debit card!!
Boil orders, and zero discount!!!
Great company, not sure why people are so whiny, they’ve always been sweet to me. 20+year customer.
was told i needed to pay my bill by today to avoid shutoff, paid my bill today you still shut off my water
The most rudest people that work here ! All the women that work behind that counter are so unprofessional with customers . Baby girl, you work at a water company for a raggidy town, stop thinking you better than anyone else !
Moving to this area and called the Water department with a concern. Julissa in the Water department was absolutely wonderful and very helpful. Even said she would call me back with an answer to secondary question. Thank you Julissa.
I have been a customer for 5 years and counting ,I have never had a problem with the service. Matter of fact they have always been very kind and helpful. Keep up the Great Service!
Need an overhaul of the employees. The ladies in the main office are extremely rude. Maybe focus less on being hateful toward customers and more toward learning common decency and manners.
Rudest people ever, have never gotten bill for my mother, then one of the incompetent employees turned around in her back yard crushed the lateral lines, yet they don’t know anything about that. Can’t even get a call back from the man who said he would call her back.. Poor excuse if customer service ever…
These men can’t get flack for not being able to work on “your end of things” like your own pluming pipes, etc. They also have to handle being able to cut through nearly impossible concrete and other rock hard materials, while avoiding gas …
People that works here are very rude. I called to transfer service to a new address and the lady kept talking over me, talking really fast and keeping her answers short. Saying ” come in and give deposit” was her exact words. Over and …
Rude, rips customers off. Pathedic drinking water. They have charged me more for water claiming I use over 2,000 gallons of water each month. I live alone in a small 2 bedrm house. What we get charge for amount of rain to ? Wish someone …
Can’t pay online they don’t accept debit the only way to pay them is mail it in or make the Trip every month. This is the most inconvenient bill I have. It is 2017 guys it’s time to start taking cards over the phone.
Staff is absolutely hateful. Told them I did not receive my bill at my new residence and the “lady” stated they mailed it to my new address but the post office probably sent it to my old address…. They have zero common sense apparently. She was hateful from the moment she answered the phone.
no car, no public trans, and disability makes walking to drop box next to impossible. then removal of drop box at ozark bank on pointer trail, without alerting customers is their icing on the cake , never returning calls. lest we forget, …
We’ve lived in Van Buren since June 2018. In that time, we have NEVER had an issue with the VB Municipal Utilities, including the water dept and the sanitation dept. There hasn’t ever been a rude word spoken to me – EVER!!! Believe me, I …