Welcome to Vanderbilt Mortgage. We are a national housing lender specializing in manufactured, modular, and mobile home financing. We have been in business for more than 40 years and have helped families just like yours find the right home loan for the home of their dreams. Vanderbilt offers a variety of programs for financing a manufactured home or financing a mobile home. We have a financing solution for you, whether you are a first-time homebuyer, have perfect credit, or have less than perfect credit. All loan programs are subject to credit approval.
| Friday | 8:30AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 8PM |
| Tuesday | 8:30AM to 8PM |
| Wednesday | 8:30AM to 8PM |
| Thursday | 8:30AM to 8PM |
500 Alcoa Trl, Maryville, TN 37804
Having customer service representatives like Abigail, the gentleman I spoke with this afternoon, is an absolute must! I haven’t had a single negative experience with any of Vanderbilt representatives, but Abigail handled my most …
We moved to Tennessee looking to buy and Vanderbilt made it happen thanks to Vanderbilt me and my family are moving into our own home
Sandra and Shane very helpful in helping in resolving our difficult time. Thanks. Brenda Fuhrman
Had a great experience, contacting Vanderbilt Mortgage for some assistance today. Contacted Amanda Mcintosh to discuss our account and update our loan information. She was so very professional, and very helpful, clearly explaining the …
The whole process was super easy. I was nervous dealing with a company I hadn’t ever dealt with and to be honest I’ve heard how hard other companies can be. However Vanderbilt made sure I was informed every step of the way. When I had …
VMF is always there for US and happy to help no matter what the circumstance. I am truly Blessed they helped me yet again. Thank you Shane W. for all your time and effort. You are truly changing lives!!
Malissia and Donnie were a great help when mom died and we couldn’t get the mortgage together. They helped us out immensely by helping us get an extension. They were very nice and answered all our questions.
Vanderbilt was great to deal with!! The whole process was easy, and speedy. Closed in about 4 weeks. I am so happy I went with Vanderbilt! Andrew was fabulous. Explained the entire process and helped me understand each and every step. Everyone I dealt with was great!
Thank you so much for helping us out with getting us a new home I will let everyone know about you and had great you are thank you
Jacinda Webb and Penny Ogle were both absolutely amazing and helpful!
Do to a career down stage my income dropped tremendously. I first avoided Vanderbilt until they sent someone to my home to get in contact with me. I spoke with a Mr. Money who not only help me assets my current situation, but went over and …
Sara Howard, is extremely helpful. She did an incredible job assisting me with immediate financing which saved my home during a family medical emergency. Without her excellent work and the VMF team I probably would have lost my home. Thank …
Our mortgage processor was top notch, pleasant and helpful. Our Loan specialist left a little to be desired.
We are first time home buyers and we just signed the closing paperwork yesterday for our brand new home. We had actually started looking for our home and financing with a different company and our different experiences between the two are …
Tanya was very helpful. Im so happy that vanderbilt is my mortgage company. They have helped me several time with getting caught back up. They treated me like family and dont talk down to me and it means the world. I would recommend them to anyone who is looking for a good honest and friendly mortgage company to work with
Thanks to Jenny and Maria for helping with our loan and extension. Thankful for calling to get the help needed and they were great to work with!
I really appreciate all the help JEFF has been on our loan. He has gone the extra mile and beyond to help us get a due date for payment that is easier for us to make. Really deserves more than 5 stars. Thank you
Vanderbilt is awesome. Natasha and Amy are super professional and friendly.
Great company!
My experience was very great. I didn’t have any problems everything went through faster than I thought. I really appreciate everything she did for me. She really made my dream come true. I just can’t stop telling her thank you‼️
My family and I have had the incredible opportunity for Vanderbilt Mortgage and Finance, Inc. to be our financial institution for six wonderful years now!!!! I received the pleasure to talk to Mr. Money and his Supervisor Carol Lovelace …
The agents I worked with were nice but their timing was slow. I would email them documents and it would take 2 to 3 weeks before they let me know the documents weren’t readable. It’s June and we have been dealing with them since March. Hopefully they do better in the future.
Vanderbilt Mortgage has been great. The CSR that I spoke to, Donnie, was so helpful and understanding. If anyone needs someone that listens and tries his best to help you out, then call and ask for Donnie.
This purchase of a new home was absolutely incredible! Not only were the lender representatives kind and caring Stephanie White with Clayton Homes’s was amazing! I could not have met any better person! I’d been to all the dealers in …
Breanna was very helpful with my needs ! Thank you for helping me today to fix my problem! Your fast acting and politeness was very much appreciated.😊 …
They were fast efficient on my loan application and approval
Process what a great job they did
I want to Thank God first and the Pat Bartel and Linda Welch for helping me through a difficult time with my mortgage. It was ease I could talk to them and they heard me Than You again Cant wait to get the deed and also recommending to people try Vanderbilt Mortgage .
I called for a 2 month deferment and Drew was great, very professional! He placed me on hold for less than a minute and his supervisor approved it. Thanks to them both I can get my root canals done and the crowns!!! Thank you both!
Thanks to Missy Brain Mike and all the others at Vanderbilt in Maryville. So much dread these days with all that going on. Had I known what awesome people my home was financed through it wouldn’t have been so bad dreading asking for help. …
From the time I filled out my application to closing. Vanderbilt was there to assist. All of the Ladies I dealt with were very professional and knowledgeable. I would recommend Vanderbilt and their highly skilled professional team to …
My wife and I, found a home we wanted to purchase. I applied thru Vanderbilt mortgage online, the process was easy within 48 hours I was contacted and even offered a conditional offer! As I meet the conditions I really didn’t have to do …
We are working with Melanie in customer service. She was so understanding and patient! I would recommend VM to anyone. Not only did they help us get our dream home but listened when we needed it the most! Thank you Melanie for taking the time to listen to us and doing a job that’s not so easy!
Esti was absolutely God Sent today. We are going through a rough patch and she helped us more tonight then anyone in the last 10 years we have had it! Thank you so much for all the help Esti!
I am a first time home buyer and it was a great experience. The process was very smooth and the always kept in contact with us all the way through to our closing date.
The customer representative was knowledgeable and very friendly. Tim Schiver is an excellent representative to help you with your questions.
This company has worked with me even in the ruffles times. All there agents are professional and courtes…Tyler Skylar was great and was straight with me.
The people at Vanderbilt were very easy to work with and had great communication. Highly recommend this group for new home buyers.
We were in a bind & I called to see if they could work with us. I spoke with Mr. Money (no joke), he was very helpful & kind & got us the assistance we needed!
So far the experience with Vanderbilt Mortgage has been smooth from the start to the signing. Now the relationship starts as soon as I receive my keys to my home and when the first payment will be due.
Deborah Johnson was very helpful today in adjusting my loan payment from bi-weekly to monthly and giving me a bit of flexibility in scheduling.
Very friendly. Jeff, and Tyler really helped me in my time of need. Definitely recommend Vanderbilt Mortgage
Great conversation with Donnie today! He was extremely helpful and handled my issue perfectly.
I had an excellent conversation with Melony and agent from VMF. We were able to work out something to help us with the payments. Every one of us at one time or another needs a little bit of help. so if you are going through a rough patch …
Mrs. Callaway was very helpful. She helped me with my problem in a professional manner. I was very pleased with the results… Thank you Mam…
If you’re having trouble and you get behind on your mortgage, answer that phone call and these good folks will work with you. Just give them the chance. I spoke to Mr. Money (yes, that is his real name..lol) and he was very helpful, …
I had the pleasure of speaking to Mrs. Sherry Watson. She was the nicest representative I’ve ever spoken with. It was a great pleasure speaking to her this morning.
So I’ve been working with Jesse and Hope. They have been amazing throughout my whole process. No question was too little or too big nor dumb. Them and the whole team has made my first time as a homeowner so delightful.
Jay and Ellie were amazing and helped me with everything I needed and more! Couldn’t be more thankful for them!
I have issue with my online account for the last two months where it was blocking me from making payments. I called in the first month and was blocked from the free automatic payment system as well and was transferred to a representatives. …
Great place to have a to financial support, Alex and Eric went out of there way to help me, when I was on short term disability. To make ends meet. They were very calm and explained everything that I needed to know. Very blessed for them. Thank you.
Don’t like the portal. The online application was not the best…takes too long. But everyone was friendly and eager to help in any way they could.
Joshua Ruehlen is AWESOME! Best customer service I’ve ever received. Josh is Caring and courteous and really took the time to get to know our loan needs and how to best help us move forward with all aspects of our loan and payoff. Thank you Joshua!!!
Robin Rhines with VMf has been such a great help. Life has hit hard and she was so patient, kind, and understanding as I explained my situation. She went above and beyond to help me!
I had lost my job and wasn’t able to catch up. When I called to set up a payment plan Chris helped me by moving 3 payments to the back of my loan so I wasn’t behind anymore. Great experience all around.
They are Wonderful to work with they work with you all the way. I’ll refer them to my MOTHER 👩. Great customer service skills, and very detailed and assist you after hours if needed. Along with Crossland Mobile homes in Greenville NC. …
This is the second mortgage with this company and they have always been a huge help. We all run into rough times. My husband started a new job this month and I had COVID the frist week of last month. My company doesn’t provide PTO so we were out that 10 days of pay. Thank you Pat Bartel and Josh Robertson for the help.
I am so pleased with this mortgage company! I got a little behind one month due to covid and Sherry Watson and Candace Owens helped me out. Just want to give a big virtual hugs to you ladies! You are the best! Thanks so much!
I was really pleased with the outcome of my phone call with Veronica Brown who then connected me with Ellie Ragsdale who helped me with the situation I was in thanks alot
They are very knowledgeable about their business. Candace just helped me today on a matter that was concerning to me and she told me that all the matters were taken care of correctly to my satisfaction. I have enjoyed doing business with this company, other than the interest they have for their loans.
Sierra,
5 stars is not enough!!! Thank you for working with me and helping me come up with a solution to my problem! The world needs more Sierra’s!!!!!! …
Been with this company for 10 years now and haven’t been late on a payment in years. Called and asked if we could push one payment back. There process gives them up to 45 days to make a decision. They recommend you keep paying the bill …
I just want to thank Melanie at VMF for the best customer service I have ever received. COVID 19 has hit our nation hard and I have experienced that first hand. As a result, my mortgage payment got behind and Melanie spoke to me with …
Has been complete hell dealing with these people. If you live in pa and are assigned to Amy then you might as well go through someone else! Every step has been something wrong.. not anything on our part all coming from Vanderbilt. Doesn’t …
They were willing to work with us with everything n answered questions or any concerns we had. Everyone we spoke to are all very friendly.
When I got behind on my mortgage for because I was out for surgery, they did everything they could to work with me. They have programs to help if you can’t afford to pay your mortgage you just need to be communicating with them. The people that called to talk to me or always friendly.
Mr.Money was super nice and very helpful and getting me back on track and he really cares about helping. He made me feel like a vip. If there’s anyone out there needing help with there situation please reach out to Mr.Money he can help. …
After the Death of my Wifes father. We have been dealing with Ms. Robin Rhines (EXT 7041). She has been a blessing through this hardship of our lost. She truly has treated us like we are part of the Vanderbilt family. She is what a Company …
Vanderbilt exceeded my expectations! I was very well pleased with the service and process. The staff is so friendly and they treat you as family and not just a number. I would refer anyone to Vanderbilt to purchase their home. Laci and …
I ran into some medical issues and fell behind on payments. Of course like any situation I was afraid to talk to someone but Penny was a great help. She made the whole process as painless as possible. I definitely recommend giving her a call.
Great team to work with. Brittney Hodge was awesome,very efficient an responded to calls an question in a timely manner. Thank you so much for helping us with our new home.
VMF has been a great mortgage company since we joined in 2020. They’ve been with us every step of the way. Thanks to Parker and Ryan Thompson for assisting us with relief. Parker was very helpful and compassionate. He made sure everything was taken care of for us. We would highly recommend VMF to anyone.
Libby was very helpful and easy to speak with and for those reasons a loan, I give her a five star rating.
At first my experience with Vanderbilt wasn’t a good one. I was not getting updates the way that I should have. Long periods of time would pass and I did not hear about what was going on or next steps. I called a few times and sort of …
We had a very poor experience with this company. I wouldn’t say it’s the company as a whole, but our loan officer was the worst. It took us 45 days to close! We felt like she would glance at our documents once a week, and throw something …
A very big Thank you to Jordan for the best customer service hands down. Jordan is very compassionate, friendly and courteous, and very nice to talk too. Thanks again Jordan, I really appreciate you and the team at Vanderbilt mortgage.
I would like to say that we have been Dealing with Jeff Daugherty for the past Several months of “2022” and he has been an Extremely Helpful Person. Without him we probably would have went in to Foreclosure. Over the past 7 Years, he is …
Spoke with a guy named Parker, he was very understanding and helped me get things situated better than what I was asking for. If they allow you to ask for representative ask for Parker. I guarantee you will leave a review and believe that …
We used Vanderbilt mortgage through the home center we purchased our house from. The experience was just terrible for us. There was so much miscommunication. Our numbers were ALWAYS wrong and i had to correct their mistakes many many times. …
VMF was very easy to work with and stayed in constant communication with my husband and myself throughout the entire process. We appreciated how easy they made communication and the electronic methods they used. They called us and always made sure we had any questions answered. I would definitely recommend them to anyone!
They work very well with you if you call and explain what is going on. Mikale helped me out today and shed some light on my hard times. Thank you!
Vanderbilt Mortgage has been the absolute best and fastest service I have ever witnessed. As a retired military person who has traveled the world and applied for well over 12 Mortgage loans, Vanderbilt sticks out as the best of all of them …
Vanderbilt mortgage has been a great experience. They have amazing customer service with knowledgeable representatives. The process from beginning to end was very much so painless. I would definitely recommend this company to anybody …
They have excellent customer service. They will work with you on your payments and are incredibly understanding people. Donnie and Shyla helped me and was patient with me while I was going through an extremely hard time. Vanderbilt is the best mortgage company to have!
Chris Carpenter was AWESOME ! I was in a RUSH for a payoff and was down to the wire. Chris gave me the numbers I needed to get to closing on time. When I emailed him a few hours later to see if he would check on the status of the Official …
Vanderbilt Mortgage is the best!!!!!!!! They will work with you and make sure to meet your needs!!!!!!! I love that i made the decision to go with Vanderbilt Mortgage
My wife and I went with Vanderbilt for the purchase of our new home and we would 100% recommend them to everyone. We had Tracy and Kellie they were nice and very easy to work with. They kept us updated and everything went Smoothly. Hands down the best company we’ve dealt with.
Customer service rep Ryan is the best! Due to me being out for Covid and relocating to a different job Ryan was very understanding and very open about the options that I had with my mortgage. He was very understanding and full of …
As someone with past credit issues, I was surprised when Vanderbilt approved my loan application. They were thorough and upfront with what was expected of me and the process was very painless. My loan officer and loan processor were very …
I called to get pmts extended due to being off work because of illness and Eric and his supervisor Anders were so helpful and got me taken care of Thanks so much
I must say I felt like they have done a great job getting me into my new home. I was imformed of all thats was going on and where I was in the process. I had a lot of question and they where answered thank you so much.
I was in a financial situation where i need help with my payments i reached out for help and Tim the agent who helped was great. He was able to help me resolve my situation. I was glad that i got the help i needed.
Absolutely amazing from start to finish!!! Nancy and Clayton were soooooo wonderful to work with, and assured me I was in good hands, every step of the way.
Vanderbilt keep us up to date on the process of purchasing the home. I am so happy with the experience.
Vanderbilt has been nothing but outstanding! They went above and beyond to make sure my family was put into a home. THANK YOU VANDERBILT!
Great Friendly Staff Melanie and Jordan Wonderful To Work With Nothing But Great Things to Say About There Service and Vanderbilt Mortgage Wonderful Lender Made Everything Seamless and easy Thank You 😀 …
Great people to work with. Nice, polite, answered any questions I had, and all from the comfort of my home.
I couldn’t have received help from a better group. Vanderbilt Mortgage and Finance treated me as if I were a family member. Thank you for your professionalism.
Great company! I was having troubles with my mortgage a while ago and the worst thing I did was not communicate with them. They are very understanding and compassionate. We now have a great relationship with Vanderbilt!!
it took 7 month for them to approve me for a house they slow getting things done they were helpful on answering questions
Vanderbilt Mortgage guided us through our mortgage experience with a personal touch that made everything so easy. I highly recommend them!
Jaqueta was so helpful to me, she went above and beyond. She were patient and very understanding. She made me feel at ease after speaking with her. Thank you Jaqueta
It was a pleasure to have the chance to speak to Mrs Rhines! She was so nice and understanding of the situation that my family and I are dealing with! Definitely next time I call and I will be asking to speak with her again!
Mr. Money did a great job in helping me when I was in a bad situation! He was understanding and very helpful. If you are in a bad spot I encourage you to reach out for help, this company will certainly do just that 🙂
I called about an extension. While I won’t know the results until a little later, I was impressed with the customer rep’s professionalism. I can’t remember his name unfortunately, but he offered several additional resources that I could look into as well without passing judgment.
When we decided to buy a home, we had the choice of a “stick-built” or manufactured. My husband and I were already in our late 50’s and the idea of having a large note and paying it out for probably 30 years wasn’t appealing for obvious …
Madison English and Tyler Kyle are great representatives of this company. They answer your questions and go above and beyond to assist!! Would definitely choose this company again!
I love that they help you when you’re having financial trouble. They seem to be family oriented and considerate (no “high horses” at VMF to make you feel inferior). Their customer service representatives / account reps are the best. They …
I give Vanderbilt mortgage and finance 5 stars and I recommend using them they work with you and are very reasonable I faced some hard ship and needed help they was willing to give me an extension on my loan payment for the month huge thanks to Tyler Kyle who worked with me so definitely give them a try
I had to call in for a family member that needed to get an extension on their mortgage payment today and thanks to Mikale and the supervisor Bethany they were able to get it done. I also appreciated the kindness and fast response time in …
Got us approved when no one else could. Worked with us through everything. Melanie was amazing at getting us to closing, I appreciate everything she and Vanderbilt did for my family and I.
I really want to say how easy it was to work with Jeff Daugherty and his supervisor Allie when I was facing an unexpected hardship and needed some assistance! Jeff was very nice and explained everything to help me understand how to better my situation in the future. I really love Vanderbilt Mortgage!
I have a loan with Vanderbilt four and a half years. Never late on a payment then made a payment. Somebody wrote down the wrong routing numbers. They turned it into Equifax and said I was 30 days past due. My credit score went down 41 …
I just recently experienced a death in the family, which set us back financially. After working with me and trying to come up with a solution, Mikale and Trevor were able to help me out tremendously!! They made sure that we were able to pay …
Emma and supervisor Ed were phenomenal!! I called with a need and they were so kind and communication was perfect. They resolved my issue quickly, professionally and excelled in active listening!
Jaqueta with Vanderbilt is awesome and very friendly. Vanderbilt has been great to work with me through hard times. Definitely recommend them to everyone.
I would like to extend my heartfelt appreciation to Mr. Tim for his consideration and understanding, the caring and insightful question he took the time to ask, so that he would understand and give me the best options and reassurance due …
Robin Rhines was the the absolute best I have spoken to at VMF! not only was she doing her best to help me with my loan she also gave me websites-phone numbers to other resources that could possibly help me too!! If i could give her a 8 I would! great hire VMF!!
Help when you need it! It was a scary time not being able to make payments on time and watching the credit score go down because of it. Josh was able to offer a temporary solution to the problem and we should be back on track by next month! It has always been a pleasure dealing with this company!
Melanie my account representative was so sweet and helpful. The manager Ryan was very accommodating with helping us with our needs and Corina, was awesome with setting up the terms we needed to help us out. It almost brought me to tears …
Luke and Linda in the mortgage dept were amazing! They helped us out because we were behind d/t unforseen circumstances. They were able to provide us with an extension so that we not receive a late pymt on our credit report!! Thank you so much!!!
Unfortunately our experience has not been that great with Vanderbilt. There customer service representatives need to learn some type of etiquette when dealing with customers. The billing department is the lowest of all, we have resorted to …
Everytime I have called Vanderbilt. It has been a horrible experience and feel today. Sherry Watson so happy to get my call and she gave me excellent customer service. Thank you Sherry. Everyone needs to be like you
Called in due to having a voicemail from Vanderbilt. Donnie and Linda took care of my request and emailing me the paperwork to get a loan extension. Very understanding and kind.
I had the pleasure of being assisted today 7/12/2022 by Lauren Bryant. I wanted to thank Lauren for the excellent service she provided via our phone conversation. Lauren was professional, pleasant and patient. Lauren answered all of my …
Wish could give negative stars. If so there wouldnt be enough. DO NOT use these crooks for your mortage. First we didnt get 1st time home buyer rate. We asked from the get go and have documentation to prove. Once loan was processed …
I am experiencing a little financial setback due to my 25 y/o Autistic son who was labeled with Asperger’s Syndrome when he was 5 and was able to receive benefits until he turned 18 and then the rules with SS changed and he his benefits …
Had a wonderful experience with Luke at Vanderbilt! If you were affected by Hurricane Ian give them a call. Luke is more than willing to help.
Vanderbilt has been good to me when I was down on my luck. They have been patient and very helpful. Jaqueta and Taylor are the representatives working with me.
We were highly satisfied with the service we received from Vanderbilt Mortgage! They were super helpful and helped us with any questions we had. Would recommend them to friends and family
I have been having some hardships so I called in and spoke to Melanie Wilson, Ryan and jaqueta. They all were very understanding and extremely helpful. The help and support they gave had been very much appreciated. If you find yourself having a hard time please reach out.
Robin Rhines answered my call today and helped me with everyday! She had the ABSOLUTE BEST customer service I’ve ever had the pleasure of encountering on our call. She was very professional and she really loves what she does and it speaks volumes through our interaction!!
Morgan Williamson was awesome with putting in hard work to get an extension for me. She has blessed us tremendously!!! Thank Sherry Woods also with assisting me with getting my document signed without having to leave home! She is awesome also!!! Thank you guys!!!
As i fell on difficult times having to have emergency open heart surgery. Vanderbilt Mortgage has been so helpful and understanding to what happened. Cooper Davis has been the most helpful by explaining in detail each step of the way to get …
The team at Vanderbilt are an awesome group of people! They are very helpful and informative, I am a first time home buyer and I couldn’t have asked to work with a better company, they are professional and don’t make things seem rushed, …
My experience with Vanderbilt Mortgage and Finance was awesome. Any questions or concerns I had, was not left unanswered. They work extremely hard to get the process going all the way until closing day.
Customer service representative Tim Skyver was awesome in helping me solve my issues. He was very professional and very nice! Vanderbilt is very cooperative and really work with you when you need it the most. Thank you!!!
Vanderbuilt Mortgage has gone over and beyond working with us on any and all issues that have occurred since purchasing the home three years ago. I have dealt with many mortgage companies, I can honestly tell you I have found Vanderbuilt …
If you would have asked me to do a review 2 months ago, I would have said absolutely not. However, Donnie actually changed my mind today. I have been afraid to answer the phone a few times because I have encountered some rude call reps …
I bought my trailer and had it set up and moved in the night before thanksgiving, The process to get approved was easy and I started making my payments and was hit with a notice I had to move my trailer in 4 months, seems easy but it’s not …
Jaqueta was very professional and knowledgeable about the best way to navigate a resolution for my problems today. She was also patient and willing to help me physically navigate through the systems and genuinely wanted to help me find the …
I would like to thank Sherry Watson for the kind and helpful service she provided. She was extremely respectful of my situation and her supervisor Amanda Guffy was kind enough to approve my request immediately over the phone.
I would like to thank Ms. Robin Rhines so much for being so helpful to me today. Thank you for assisting me in getting my account set up on line and also for the helpful information that was given to me to help me get my account back on track. You are a sparkling jewel and again I say thank you so much
Valerie Ray
So after a struggling year with losing both of my parents back to back within 28 days of each other, getting Covid after my dad died from Covid and then losing my job in January things just spiraled from there. I had to call Vanderbilt …
I wish we could give a no star rating. I had to pay off our mortgage twice. We sold the home and the closing company sent the quoted payoff amount. A couple of weeks later we realized we still had a balance that was rapidly adding interest …
Vanderbilt Mortgage is exceptional. They are always there for when you need help. Personally we would like to thank Sherri Watson and Sarah Clayton for being so kind and so professional.
Linda and Luke were very helpful during the process of an Extension and Luke stayed on the phone with me to make sure we had everything needed. He was amazing to work with and made me feel better about everything.
I just got off the phone with a representative, named Tim. He went above and beyond, not just with requested information, but to make sure that I understood what he was trying to explain to me. …
Eric helped me so much during our illness be able to make payment arrangements so we could keep on track. I’m so glad I called! Thank you so much Eric!
Absolutely love Jaqueta! She has been so amazingly helpful during times of financial hardship! COVID, single mom-ing and financial hardships is stressful enough. She was very understanding and helped me through so much no matter how much …
I spoke with Jeff today because I knew I wasn’t going to be able to make my full payment due to me having covid and being out of work. Jeff listen to what I had going on and went over and behind to find a way to resolve my issue. He made me …
Do NOT finance with this company! They are the most incompetent people on earth! They will say one thing and do the exact opposite! They are crooks! Beware! I promise you will regret doing business with them.
I was in between jobs and Eric helped me waive a month’s payment so I could get through a rough patch. Thanks to Linda also for approving my request
The reason I would recommend Vanderbilt is because they are always there to help you when in need. I have been with them for a few years, and they do not hound you and understand when things are tough. I would recommend them, and Abby is …
Libby was very helpful with my issues and done everything she could do to help. She was very nice and courteous. Eric also was very helpful and done everything he could do to help us out in our time of need. He was very nice and courteous also. I would recommend Vanderbilt to anyone that needs a loan.
Veronica is amazing and always so helpful with any questions I have. I appreciate her empathy very much! Vanderbilt Mortgage and Finance is hands down the best Mortgage company out there. If you don’t believe me and you’re looking for a home loan reach out to them and be just as impressed as I have been!
A very caring company .
We suffered a heartbreaking loss and the unexpected drain on our finances lasted for months. As soon as our representative Lauren found out what was going on, …
Josh Ruehlen was my account representative today. He was so helpful through my whole experience. He answered every question I had. He was so Thorough about explaining every detail and every question I had. He had a very friendly attitude …
Alaina Bradley, Natasha Joiner and Samantha are awesome sauce, helpful and knowledgeable. They listen to my concerns and solved my issues. Had my loan for two years and they were as great as my day one experience! Thank you for your …
This is a great company to have a mortgage with. You do not have to fall behind on your mortgage unless you choose too. Parker in the loan department and Trevor his supervisor did everything possible to help my husband and myself in our …
I would like to relay my sincere appreciation to customer service reps Alex and Erica who assisted me with a request regarding my mortgage. Their communication manner was especially gracious, their guidance brought resolution to my problem …
I just want to say THANK YOU to Melanie for working to help me getting my mortgage caught up. She was a pleasure to work with. Thank you so much!!!!
These last 4 years have been wonderful with Vanderbilt Mortgage. I love my home and the mortgage option. The customer service is A1! I have dealt with several representative and they all were very helpful. I spoke with Ms Jaqueta on today …
Andrea and Ryan have great customer service. I love Vanderbilt mortgage and finance. I have been late several times sometimes missing a payment and they really help by giving different options to help me become current again. I have been with them since 2011. Happy Customer for 12 years now! Thanks vmf and their wonderful team!
They did a wonderful job reaching out and keeping in touch with me. Would have like the portal and uploading documents a little more straightforward, but overall experience so far has been good.
Tonya did a wonderful job helping me with a payment arrangement and the manager Debra approving the arrangement help this mom of three not stress to much right after these holidays thank you so much ladies you are a life saver
They are patient and they said YES! I had a lot of questions and asked them to run numbers for a bunch of different scenarios and they did it with ease and zero complaints! 10 out of 10, recommend!
I been waiting for them to do there job now for a really long time a have provided them with everything they may need. They don’t answer my calls they have every excuse in the book. They blame everyone them but selfs when they clearly not doing there job. They miss deadlines that they gave me.
I had a very good experience through Vanderbilt Mortgage and Finance. The staff was so helpful in guiding me through the process of the purchase of a new home.
Jaime Simon was so very helpful to me today. She worked hard to help me adjust my payment after suffering a broken wrist and having to have work done on my car. Don’t be afraid to ask for help. She was great! So is Vanderbilt Mortgage! …
The only company that approved my loan. Very appreciative of everything they did to get our new family into a comfortable living situation and out of renting. Very friendly people and company to work with.
The team at Vanderbilt Mortgage and Finance was the best they all went above and beyond to help our process go smoothly even when June and Josh was out sick We still was able to get taken care of all some Team
💥Thanks to My Vanderbilt Team💥 This Was an Exceptional Process, Starting @ Getting Pre-qualified…and Now Closing‼️Superior Communication & Efficiency Unmatched!!!🎯 So Please Everyone & Tell Someone to Stop Procrastinating‼️Stop Putting it …
VMF rep Jordan is wonderful; knowledgeable & friendly. I’ve never had any issues with VMF. Their customer service team is just great! I am proud to be a VMF customer.
Jordan Haywood is one of the best customer service reps if not the best I. Company and I have talked to serval.
She really helped me and my family out by going above and beyond. …
The took there time getting me to closing which caused my application to expire. When application was redone interest rate went 3/4%.my monthly payment went up because of this. They did not notify me before it expired the called me the …
Truly enjoyed working with Daniel he kept us up to date all the way through…Kim from Clayton homes was the best to work with also …Definitely recommend them both…
We had an unexpected hardship and our account representative, Jaquita, went above and beyond. She helped us find a way to get back on track when we thought all hope was gone. Thank you so much Jaquita.
Abbey and Josh were so kind and helpful to me. They are truly great employees and work hard to benefit Vanderbilt and the customer.
Very pleasant experience. Available and very knowledgeable for questions. Not pushy at all, it made me feel very comfortable about my purchase. Definitely would recommend to a friend!
I really Enjoyed My First Time Experience With This Company. They Were With Me Every Step Of The Way, Answered Any Questions I Had, Made This Process Very Easy On My End And It Was A Faster Process Then I Expected I Would Tell Everyone To Give Them A Try Very Professional And They Get The Job Done The Right Way
Had our mortgage with Vanderbilt Mortgage . The Maryville TN branch seems to have the nicest, professional staff !!! Was ALWAYS a pleasure working with them by phone.
Thank You Vanderbilt, An AWESOME team Madison English and Supervisor Tyler Kyle for their professionalism. They were able to approve an Emergency Hardship quickly. They were considerate and courteous.
Tim and Tonya have been amazing I had some personal things come up and they were more than willing to help me. I thank you so much for helping me take it to my sons BCT graduation. Vanderbilt will work with you if you run into a bind. Thank you Tim and Tonya for everything!!
Donnie is so helpful, understanding and informative. I thank you for everything throughout this process.Vanderbilt employees are the absolute best if your looking into a home loan please give them a call you won’t be disappointed.
Abbey in Thompson helped me tremendously. He was very knowledgeable, personable, and understanding. I thoroughly enjoyed speaking with him. I definitely recommend VMF from my personal experience.
Great customer service. Kept me up to date on exactly what I needed and helped me all along on the way. Process didn’t take very long either. Thanks again Vanderbilt!
I worked with Penny and Libby to provide assistance with my account. They were patient, knowledgeable, and thorough in their explanations about my options. Kudos to both of them!
Spoke to Jordan and she was very helpful and compassionate to our circumstance, as my husband has been fighting cancer the last 9 months. I was so glad that she understood . she was very sweet and helped me a lot
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I don’t know where to start but this company is amazing and actually cares about their customers. Ms.Mikale and Ms.Suesanna went above and beyond to help me in every way and I am very thankful for that. My overall experience with Vanderbilt had been awesome!
Tim Skiver was extremely helpful giving me an alert regarding payments and customer service issues. Vanderbilt needs more associates like Tim. He is Definitely 5 star
If I could give NO stars, I would! We found a property that my husband and I were interested, did the application and received approval. I called Jacob on Aug 3 and advised that my husband and I wanted to move forward with the loan. He …
Mrs. Penny is the best!! She has worked with us and kept her word on everything every time. She gives the best customer service and always leaves a huge smile on my face. Thank you Mrs. Penny!!
Very easy and straight forward process. Everyone I worked with was polite and personable, professional and easy to talk to. Amalia explained everything to me as a FTHB and I will definitely recommend them to anyone!
Shyla Koide & Glen Pratt with Vanderbilt Mortgage review my request to defer a mortgage payment. After a very pleasant conversation on the particulars related to my personal needs. They where able to identified that one payments would not …
Exceptional !!! Amanda and Kendra helped me every step along the way and I couldn’t have better things to say, they were wonderful, understanding and answered all of my questions without hesitation. I will recommend Vanderbilt again and again!
I would like to thank VMF for a huge kindness. We have been clients of Vanderbilt for 20 +/- years and when we started out VMF was a very difficult place to deal with and I would have never decided to take the step I am going to tell you …
I had a good experience today with Donny the rep. He was able to assist me in getting a payment plan in place to help get my account current and on track for the upcoming new year!! Thanks Vanderbilt
My experience with Vanderbilt was very pleasant from start to finish !! Everyone I talked to were super friendly and very informative with utmost professionalism. I would highly recommend them for all your home buying needs !! Thank you all so so much !!!
The whole process was mind blowing!!!!! Not only was I pre-approved quickly, but I was also given a “conventional” loan, no FHA, VA or Fannie Mae. If you are looking to purchase a Manufactured Home, then Vanderbilt is the place to secure …
Robin Rhines was a God send. She helped me so much and relieved all the worry I have been feeling these past couple of months. She is kind, compassionate and easy to talk to. She did not treat me like scum because I was behind. She treated me like a human being that needed help and she offered it. Thanks Robin!!!!
I wish there was a zero star option. I have been dealing with Vanderbilt for over 5 years now and have rarely ever had a good experience dealing with their representatives over the phone, they speak to you very rude and condescending even …
As far as financing issues they are great lenders BUT doing their part on an insurance claim is at the bottom of their list. I’ve been contacting VMF for the past week or so about a check my insurance company overnight to them on the 2nd of …
I received outstanding service today from Sierra. She was very knowledgeable, compassionate and assist me with setting a plan of action in my time of sorrow. Thank you Sierra for your insight and sincerity.
Vanderbilt goes out of the way to help as much as possible. Do not hesitate to call them if there is a problem. Ask for Mike, as he is easy to talk to, listens to what you are saying and trie very hard to help. They helped me tremendously when my husband passed.
Melanie and Shyla . Of Vanderbilt was so helpful to me! When I thought I was sinking they through me a float so I could stay above water . They were understanding and very helpful with advice and answers to help me get on track . I am very …
I dealt with the representative Penny and the manager Chris Bowman today. They were both very friendly and helpful.
I have a financial crisis currently. They helped me get an extension on my mortgage. Very much appreciated.
Had a wonderful experience with Vanderbilt mortgage. Helpful, wonderful people. Alway let me know how things were going. Professional. I would recommend them to anyone. Thank you for a great experience.
My experience with Vanderbuilt has been amazing! Haley & hunter we’re able to assist with helping me get approved for assistance. Haley was so professional, informative and patient. HIGHLY RECOMMEND!!
I would like to personally thank Robin Rhines for her superior customer service and to Vanderbilt Mortgage and Finance for helping me through a difficult period. I am a 10 month special education school teacher and was told this year that …
Our roof got damage insurance company sent us a check to fix it. Vanderbilt wants us to send the check to them then if they agree they will send us a check for the repair. So we have a hole in our roof and Vanderbilt wants us to wait until …
Vanderbilt was an amazing help. When life happened and we fell behind on payments. Thanks to the associate Robin Rhines and her supervisor Josh Robinson for helping us get back on track.
This was the best customer service we had during the whole process with our house. They were forthcoming with how things were going. Answered all of our questions in a timely manner. They felt the urgency of getting the process done. Took …
I just want to share my expierience with Taylor. He went above and beyond to assist me when I was behind on my mortgage. He told me about diffrent programs that would help me get caught up and offered assistance with that process. He was …
I am SO glad we chose Vanderbilt to finance our new home! So far it has been the easiest, stress-free experience that we could’ve hoped for! Ryle Lowe and Martin Qualls kept in contact and replied almost instantly when reaching out to them! …
Any issue I had was handled with care and precision. Mikale and Ed were amazing and wanted to help in anyway to resolve any issues I had. I recommend Vanderbilt to anyone. They are simply amazing and care about the customer
Jackie Gallow was super friendly and professional with me on the phone. I really appreciated her kindness and understanding. I could feel her smile through the phone. Her kind spirit lifted me up and brightened my day. Thanks so much!
Robin Rhines was excellent! So helpful, kind, nice! I have talked to some ladies that worked for Vanderbilt in the past and they were so rude and hateful, and I haven’t been wanting to call. I finally called and spoke with Robin Rhines and …
My husband and i are extremely satisfied with the service, the individuals and the hospitality we received while our mortgage was being processed. we could ask for a better more efficient bunch of financial lenders. You have all been the greatest.
Tim Skyver at VMF was a huge help when I had concerns with my mortgage. Vanderbilt has been nothing but the best experience when buying a home. No one enjoys paying bills, but this company makes it so easy and I’m convinced they actually …
I was pleased with everyone I came in contact with. My first time buying and I was given a great opportunity to deal with such nice people. They saw that I got what I wanted and needed and if couldn’t get it They explained the situation where to I understand it. Thanks for all the help from everyone who took time to help out.
Melanie Wilson helped me today with a hardship and getting us some financial assistance. I cried when she told me the relief she could get us. They truly do want to help with any assistance they can give and didn’t make me feel cornered or …
Pat, Erica, and their manager Trevor are so awesome and understanding. There were some issues about our payment but they were so patient and kind through this whole process. I cannot thank them enough for their help esp Pat’s help. Thank you again VMF!!!!
I have had my mortgage with Vanderbilt for over 14 years. They have been so helpful. Pat Bartel is a manager there and he was so kind and helpful. I highly recommend them for a mortgage company.
Trevor & Jeff were awesome!! I had an employment change a few months ago that significantly decreased my income. I’ve been making my mortgage payments around the last week of the month since, I wanted to get back on track so I called VMF! …
Vanderbilt made buying a house so easy. They answer all your questions, no matter what it is. This was a wonderful experience and closing was so easy. If I had to do it all over again, I will purchase from Vanderbilt They have a group of wonderful people that are very helpful
Today I called Vanderbilt about some difficulties I was having about my July payment. I spoke with Jaquita. She was very helpful. She gave me great information and helped me out of a tough situation. She was patient, kind, professional and knowlegeable. A great asset to the Vanderbilt team. Thanks so much
Well my mom and dad took out a loan to get the trailer we live in now. However my mother passed and it’s been hard financially to make the payments. My son has stage 5 kidney disease and is awaiting a transplant. My father has told them …
It was fantastic! I got the home I wanted with the help of Steve & Andrew! Those two guys rock! I can’t thank them enough! Their professionalism is top shelf! Their personal attention to my concerns & needs are unparalleled! They are the absolute best!
My experience with Vanderbilt has always been great but it became outstanding when I needed them most! My rep Libby went above and beyond to help me resolve some unexpected issues at one of the most difficult times of the year to have money …
very great mortgage company. just starting out with them and they are great. Jaina calls me back each time i leave a voice mail to make sure everything is good. i have already recommended them to a relative
I had for years had awful experiences dealing with their representatives. I will say Tonya Jarman who is now over my account has done nothing but be a blessing with my current situation to help me through a very difficult time in my life. I …
I am so grateful to Donnie and Suesanna for helping me through a very rough time. They were compassionate and understanding at a time when I needed help the most. They worked to get me some relief with my home payment which took a great …
I use to not like calling Vanderbilt for anything especially for assistance when things are not going well, however I’ve recently spoken with two ladies that was amazing with assisting me I can’t remember the first one name I really wish I …
Jordan was beyond helpful ! She listened to my concerns and gave me some options to consider. She also gave me a website that is funded by the federal government that may offer assistance as well that I had NO idea about. She was very very …
One of the best mortgage company’s. My credit wasn’t the best from my divorce but they helped me into a new house for me and my new wife with comfortable payments and our salesman Philip was extremely friendly and always helpful. If I have to get another mortgage, it will be through Vanderbilt.
My experience with Vanderbilt was very smooth going and very professional. They kept me informed and what to expect next. They was willing to answer any concerns that I had.They called regularly every week to inform me about what was happening .Job well done Vanderbilt
Absolutely amazing people to be in business with! Charles and Morgan were both just amazing and made sure we stayed updated very regularly. Highly recommend talking to them for your new mobile home needs.
I called Vanderbilt and spoke with Alex, one of the associates call agents who was very helpful and considerate of my situation. He knew exactly what he was doing and sounded very professional over the phone. Alex and his supervisor, Shyla, …
Vanderbilt is the best mortgage company I have ever worked with! They gave me the ability to obtain a home loan with less than perfect credit and were there to help me every step of the way! When financial struggles hit, as they do …
Vanderbilt has been very helpful with payment arrangements when I was having difficult times more than on one occasion. In the past I have been scared to answer their calls or call them. But they are very helpful and caring. On the most …
I have been a customer of Vanderbilt Mortgage for 22 yrs. I have always paid my mortgage on time. Unfortunately I had a situation arise that I needed Vanderbilts help. I spoke with Maribel she was kind, understanding and listened patiently …
I recently had to become disabled because of covid,And I called and spoke with Tim he was very helpful and comforting. He explained to me that he would submit my information for a reconsideration on my loan payment. Its nice to know that they even care! Tim was awesome!
The Vanderbilt Team was awesome to work with from the beginning to the end. They were very thorough and informative throughout the entire process. They are here to make owning a home a dream come true for everyone! My family has been blessed by the Vanderbilt Team. Thank you all very much!!❤️
Everyone was a really great, lots of communication via phone, email, USPS. Randy was very knowledgeable and able to help with any questions we had. Martin and his team were excellent and then the finishing process was just as easy. Thank you Vanderbilt and Clayton Homes Sweeteater for making our dream come true.
Today I reached out to my mortgage company because I’m currently dealing with hardship and got behind on bills. Me being a single parent trying to maintain a household for me and my teenage daughter became overwhelming. I was able to get in …
I have had nothing but an amazing experience so far with Vanderbilt. They are helping my fiance and I’s dream of owning a home come true! I’ve spoke with a couple of their representatives (Robin, and Jersey) who have been so wonderful and …
My agent name is Emily and she is the best agent I could have ever possibly asked for. Thank you again and if anyone is looking for a lending company I encourage you to talk with Emily and Vanderbilt Mortgage. They have been awesome for our family. The whole Vanderbilt Mortgage team has been awesome.
I called to see what options I had due to my husband and I having Covid in June and missing a good amount from our paychecks. Andrea Martinez got my call and she was incredible. She got us taken care of with an extra month to build our …
My experience with Vanderbilt has been a delight. They’ve worked and communicated well with me and my needs. Even through leaving the housing, they made the transition easy to comprehend and understand the steps of the process. A big shout out to Cooper Davis and his assistance!
Every company has representatives that some times focus more on the job than the customers. Jenny with Vanderbilt has been amazing!!! We are dealing with A TON of medical issues and she has helped us be able to keep our home and has worked …
Vanderbilt Mortgage, Andrew and Kacie were awesome. They made our experience seamless. They were knowledgeable, informative and professional. Definitely did not waste time in getting me approved. This was our first home loan and can’t wait to tell family and friends about our experience. Thank you guys so much. Damian!!