These guys used to manage the neighborhood I live in. (meadowood) But they left in summer 2018. I wish they were still here since they were doing a good job.
I would never recommend this company. You would be better off flushing your money down the toilet. You get what you pay for with these guys, no intelligence and plenty of ego.
I have been very impressed with service and friendly help from Vanguard. Vanguard, Dee, is very helpful and shows a great deal of concern for the people she works with.
Our property manager, Jan, really listens to us and works to make things run smoothly for our association. Thanks to her, the board of directors has it pretty easy!
Becky is very rude and disrespectful. They refuse to repair the lawns where there is a drainage problem. They just want to collect the fees and offer as little service as possible.
Spending the last 6 months live with my parents while my mother has been going through cancer treatment we have been constantly harassed by Jan Nowaksowski and Vangaurd management for issues and problems that dont pertain to our home. I would highly suggest avoiding this woman and her group at all costs.
Would give zero stars but can’t. You can never get anyone on the phone- they won’t call you back- they didn’t care that the gate in our neighborhood was non responsive for days and wouldn’t come out and make it stay open so residents could …
I work with Vanguard Management daily. They are professional, knowledgable, and have fast response times. As an attorney, I recommend Vanguard to my HOA clients who are seeking professional management.
i received a letter from Lisdsay stating a recent inspection from a netrual inspector showed that I no longer had a sinkhole. i have made many requests to get copy of report.. after weeks of phone calls and leaving messages,,i received a …
I am a new member of the Village Green Community, and have been impressed at how responsive Vanguard, represented by Dee Vestal has been to our questions and maintenance requests. I have a lot of professional experience with facilities …
One of the ladies saw my wife and I approaching the office and immediately walked away and allowed the door to slam in our face and she never even knew why we were coming to the office. The only reason I didn’t give them a 1 🌟 rating was the secretary Alexandra was extremely courteous and saw what happened. …
In today’s technically savvy world it is indeed an asset o have a Property Manager like Terry Stubbs in excess of 5 years! We adore him here at Abbey Trace because it’s not just his can do spirit and attitude– they are accompanied and superseded by his actions. Thanks indeed to Vanguard and it’s competent staffing!!
Applied for a position at this employment and received a very rude response email back from Bob Moyer. I do not know who this person is but his response was so rude that when I said he should be more professional and that I would voice my …
What a joke! In the 5 years we have owned our property, we have never had an issue u til recently…An oversight on our part. We want to resolve our issue but cannot get a hold of anyone on any extension! How do we resolve something with …
This company is impossible to work with. Any HOA that uses Vanguard is no longer an association of home owners. Instead they are a group of home owners that are controlled and victimized by a mindless group of idiots that seek to make …
Have dealt with them and their team for more than 25 years. Solid people; smart, hardworking. Very hands on. As a fellow service provider to our mutual clients I cannot say enough how dedicated they are to getting the best results they can for their clients…maybe that’s why they have the same leadership for 30 years….
Called for weeks and still haven’t gotten a response or call back. They just transfer the call and it goes to a voicemail…. I’m calling channel 8 to get attorneys involved. This place has some nerve. I called to complain about cars …
I have had the pleasure of working closely with Vanguard as an attorney practicing in the field of Community Association Law. Every manager I work with, including Jan Nowakowski, is extremely knowledgable, responsive, receptive, and …
I know community management can be a tough and thankless job. So I wanted to take a moment to give you some positive feedback. Thank you for copying us on the recent approval of our tenants in Sheridan Woods. We usually have to chase CAMs …
It is time for North Oaks community to look for a new HOA property management company. This management comapny doesn’t deserve any star if there is an option. I called to check on the status of buyer approval, because the Tile company …
The most unhelpful, rude, unprofessional, and useless “management company” I’ve ever encountered. Their website states that they derive their success on the fact that they implement empathy when they have none. My sons vehicle was towed …
Jan (Vanguard Management Group) is an outstanding property manager who gets things done for our community. She does a great job riding heard on our contractors ensuring all tasked work is completed as ordered. She is courteous to all our …
Since our board is all relatively new, I,m not able to give a knowledgeable statement about the job that they are doing. What I can say is that they have been very helpful in getting us to understand how to oversee an association and what …
I have to help my Mom pay her bills because she is up in years. She will not pay her assessments ACH and her account gets screwed up and sometimes behind. Vanguard’s accounting department has helped me when I have had to call in…and not lost their patience
They deserve zero stars. We’ve lived in the same complex for almost 10 years and have never been harassed as much as we have since this terrible company took over. Other residents are getting special treatment, especially the HOA president, …
The Board’s decision to hire Vanguard as the community management group for our community has been a very positive move from the previous management group. The previous management group did not perform to the level we needed as a new …
Vanguard manages Bridgford Oaks community in Temple Terrace. This management company does nothing!! Only interested in getting the HOA dues. Does not response, does not follow up. …
Property managers refer homeowners to businesses that they are cohorts with. Never return phone calls & prefer to deal with you only by email. Most in Our neighhood curses the day we brought in this group.
Nothing gets done here. I’ve reported numerous issues and none have ever been addressed. NONE. I get emails from Julia how she is getting bids then nothing happens for months. I resent her our original emails and I’m sure nothing will get …
Vanguard has been managing my condo association for over 7 years. I have no complaints. Our manager Terry is my single source point of contact whenever there is any issue to take care of and he does a wonderful job.
I worked here for over a year before relocating out of state and it was the best first job out of college I could ask for.
MOST of the bad reviews you will read here are from residents who have had bad …
This company managed Meadowood condominiums when I bought my home in 2014 until approximately the end of 2019. The community progressively declined , while HOA dues continued to increase each year. I am very dissatisfied with the management of my property by this group , and the staff are very unprofessional.
I work for a company that processes a lot of closings in Homeowners Associations and working with the Accounting Department at Vanguard is always quick and easy. Two words that are rarely spoken together in the closings industry. We had an …
I had great experience with Vanguard Management Group! They are very helpful and wonderful people to work with. Unlike other property management companies that I have worked with in the past, Vanguard Management Group communicates with …
As a peson that works in mortgage and that deals with HOA companies quite often, Vanguard is, thus far, the worse company I’ve had to deal with. They’re supposed to be responsible for handling my community. I have to call 5 or 10 times a …
Thankfully I no longer have to conduct business with this company.
The property manager Chris is rude and condescending. I was on the board when this company was hired. The decision to hire them was made based on the amount …
This firm is nothing but bunch of thieves, they didn’t cash our check for the monthly HOA payment, then for 3 months didn’t put any effort to help resolve the issue, instead they sent it to their scam attorney firm for collections. The …
I purchased a townhome in Raintree Manor last September. I love the area and the well established neighborhood. Like many places in Florida…sink holes are a part of life. Gratefully, the grounds are very stable..even more so than years …
Incompetent, unresponsive, and just flat out the worst. It’s good to know others feel the same way about Vanguard Management Group. They won’t respond to any of my emails regarding monthly HOA payments that are repeatedly declined because …
Would give a zero if possible. A new employee issued my rented condo serious code violations because he claimed my front door had dirt on it and mold. It had no mold ( the doors are all painted dark green) and just slight pollen and dust …
I was a property owner in Raintree Oaks in Temple Terrace. Vanguard Management company was the HOA that took care of billing and sending out notices. We moved in June of 2020 and we no longer own property in that community, I’ve repeatedly …
Shocking lack of service. We pay a LOT of money monthly and in 4 weeks they have not been able to fix patio gates falling out of the wall. They issued 2 useless work orders that were not even for my condo. Then they called to say they were …
If only i could offer ZERO stars! The responsiveness and lack of any form of professionalism at Vanguard is shocking to me. There is a long community fence that separates our subdivision and an old trailer park. Over the last year, the …
This is a response to the angry resident who criticized the Parson’s Woods Board and Management Group. I have had the pleasure of dealing with Vanguard Management personally as a home owner and professionally as a board member. I find them …
This disgraceful management firm by far is the most unprofessional company that I dealt with as a property owner and 16 years as a realtor. Their unhelpful property managers are always late and never respond in any timely manner. Never …
So much depends upon the individual property manager that is assigned to the HOA, and we have the BEST! Although we have had Vanguard as our management company for many years, Kimberly has been our manager for just over a year, and her …
Vanguard Management Group is the equivalent of a used car salesman (Chris Craine) that has their shirt half way buttoned with hair popping out of their shirt; promising you the world. As soon as you sign the dotted line and leave with the …
I have work order invoices that I have shared with Vanguard for work performed by Red Cap in Dec 2020 that I was told I would be reimbursed for. Bert Winfield will not answer calls or emails. I have tried unsuccessfully to fax Vanguard for …
I am posting this review in hopes that someone will actually contact me. I have called corporate. I have called my property manager directly on an issue posted 6 months ago. I never receive an answer unless I call or email and the responses …
I wish I could leave ZERO stars because it is very hard to get ahold of them, leave messages and no response, we have an outstanding invoice that needs to paid and we can’t keep waiting for payment, it is well overdue
Calls go to voicemail, emails do not get answered, will NOT call you back, will not help you for months, will not answer questions. Will ENDANGER your home! Would not ok me to cut down small trees before a hurricane. Will not let me cut down small trees that are not indigenous in Florida. I want to sue them.
If vanguard has time to reply to these reviews then please answer the phone calls! I think that would solve the problem. Nobody seems to answer calls or emails in a reasonable time frame. If you need help then hire more people. It’s getting worse every year!
VERY HELPFULL STAFF
very bad management
Thanks for all your help
Horrible
Very friendly and helpful
Very great people.
Useless group. Just want to be paid to do nothing.
You never answer your phones nor respond to emails, just what are you being paid to do?
Never picks up the phone but quick to send a late fee for non payment
They are HORRIBLE!!!!! unprofessional, no follow up, they just want your money
One of the best in the business. Up to date on technology and take pride in the services they provide.
I love their work .They are so corporative & understanding
Crooks is a understatement. These people have hundreds complaints with the state of Florida. STAY AWAY!
In my case the time of response of my issue was very fast. Mr. Stubbs was very professional.
These guys should change the name of their company to “Idiots with Lawyers”. At least then no one would be surprised at how incompetent they are.
Do not use this company. They are the worst. Seriously no management and overpriced hoa fees
I think Terry Stubbs has been a real asset to the Terrace Oaks Community and hope he keeps up the good job he is doing.
I’ve had the pleasure of working with this great management company for a few years now! They are extremely knowledgable and professional!
My condo is being managed by this group. My roof is completely rotten and needs to be replaced and they will not correct it.
These guys used to manage the neighborhood I live in. (meadowood) But they left in summer 2018. I wish they were still here since they were doing a good job.
I would never recommend this company. You would be better off flushing your money down the toilet. You get what you pay for with these guys, no intelligence and plenty of ego.
Nobody answered emails, calls, and Facebook. Bad customer service.
I have worked with Vanguard for over the past 5 years always great service especially working with Jan Nowakowski she is always on her game.
Rude very much so 15 yrs.i live in orange river. Alice was the best. No people skills.and very unprofessional need training very bad
Have had Vanguard for many years manage our area. Jan does a great job, and has been helpful and easy to work with.
I have been very impressed with service and friendly help from Vanguard. Vanguard, Dee, is very helpful and shows a great deal of concern for the people she works with.
Our property manager, Jan, really listens to us and works to make things run smoothly for our association. Thanks to her, the board of directors has it pretty easy!
Becky is very rude and disrespectful. They refuse to repair the lawns where there is a drainage problem. They just want to collect the fees and offer as little service as possible.
Spending the last 6 months live with my parents while my mother has been going through cancer treatment we have been constantly harassed by Jan Nowaksowski and Vangaurd management for issues and problems that dont pertain to our home. I would highly suggest avoiding this woman and her group at all costs.
Would give zero stars but can’t. You can never get anyone on the phone- they won’t call you back- they didn’t care that the gate in our neighborhood was non responsive for days and wouldn’t come out and make it stay open so residents could …
The absolute worst company in America. You all should be ashamed!
Very disrespectful not polite always seeking to make someone pay up and do their house when they don’t own it
I work with Vanguard Management daily. They are professional, knowledgable, and have fast response times. As an attorney, I recommend Vanguard to my HOA clients who are seeking professional management.
i received a letter from Lisdsay stating a recent inspection from a netrual inspector showed that I no longer had a sinkhole. i have made many requests to get copy of report.. after weeks of phone calls and leaving messages,,i received a …
I am a new member of the Village Green Community, and have been impressed at how responsive Vanguard, represented by Dee Vestal has been to our questions and maintenance requests. I have a lot of professional experience with facilities …
One of the ladies saw my wife and I approaching the office and immediately walked away and allowed the door to slam in our face and she never even knew why we were coming to the office. The only reason I didn’t give them a 1 🌟 rating was the secretary Alexandra was extremely courteous and saw what happened. …
In today’s technically savvy world it is indeed an asset o have a Property Manager like Terry Stubbs in excess of 5 years! We adore him here at Abbey Trace because it’s not just his can do spirit and attitude– they are accompanied and superseded by his actions. Thanks indeed to Vanguard and it’s competent staffing!!
Applied for a position at this employment and received a very rude response email back from Bob Moyer. I do not know who this person is but his response was so rude that when I said he should be more professional and that I would voice my …
What a joke! In the 5 years we have owned our property, we have never had an issue u til recently…An oversight on our part. We want to resolve our issue but cannot get a hold of anyone on any extension! How do we resolve something with …
This company is impossible to work with. Any HOA that uses Vanguard is no longer an association of home owners. Instead they are a group of home owners that are controlled and victimized by a mindless group of idiots that seek to make …
Have dealt with them and their team for more than 25 years. Solid people; smart, hardworking. Very hands on. As a fellow service provider to our mutual clients I cannot say enough how dedicated they are to getting the best results they can for their clients…maybe that’s why they have the same leadership for 30 years….
Called for weeks and still haven’t gotten a response or call back. They just transfer the call and it goes to a voicemail…. I’m calling channel 8 to get attorneys involved. This place has some nerve. I called to complain about cars …
I have had the pleasure of working closely with Vanguard as an attorney practicing in the field of Community Association Law. Every manager I work with, including Jan Nowakowski, is extremely knowledgable, responsive, receptive, and …
I know community management can be a tough and thankless job. So I wanted to take a moment to give you some positive feedback. Thank you for copying us on the recent approval of our tenants in Sheridan Woods. We usually have to chase CAMs …
It is time for North Oaks community to look for a new HOA property management company. This management comapny doesn’t deserve any star if there is an option. I called to check on the status of buyer approval, because the Tile company …
The most unhelpful, rude, unprofessional, and useless “management company” I’ve ever encountered. Their website states that they derive their success on the fact that they implement empathy when they have none. My sons vehicle was towed …
Jan (Vanguard Management Group) is an outstanding property manager who gets things done for our community. She does a great job riding heard on our contractors ensuring all tasked work is completed as ordered. She is courteous to all our …
Since our board is all relatively new, I,m not able to give a knowledgeable statement about the job that they are doing. What I can say is that they have been very helpful in getting us to understand how to oversee an association and what …
I have to help my Mom pay her bills because she is up in years. She will not pay her assessments ACH and her account gets screwed up and sometimes behind. Vanguard’s accounting department has helped me when I have had to call in…and not lost their patience
They deserve zero stars. We’ve lived in the same complex for almost 10 years and have never been harassed as much as we have since this terrible company took over. Other residents are getting special treatment, especially the HOA president, …
The Board’s decision to hire Vanguard as the community management group for our community has been a very positive move from the previous management group. The previous management group did not perform to the level we needed as a new …
Vanguard manages Bridgford Oaks community in Temple Terrace. This management company does nothing!! Only interested in getting the HOA dues. Does not response, does not follow up. …
Property managers refer homeowners to businesses that they are cohorts with. Never return phone calls & prefer to deal with you only by email. Most in Our neighhood curses the day we brought in this group.
Nothing gets done here. I’ve reported numerous issues and none have ever been addressed. NONE. I get emails from Julia how she is getting bids then nothing happens for months. I resent her our original emails and I’m sure nothing will get …
Vanguard has been managing my condo association for over 7 years. I have no complaints. Our manager Terry is my single source point of contact whenever there is any issue to take care of and he does a wonderful job.
I worked here for over a year before relocating out of state and it was the best first job out of college I could ask for.
MOST of the bad reviews you will read here are from residents who have had bad …
This company managed Meadowood condominiums when I bought my home in 2014 until approximately the end of 2019. The community progressively declined , while HOA dues continued to increase each year. I am very dissatisfied with the management of my property by this group , and the staff are very unprofessional.
I work for a company that processes a lot of closings in Homeowners Associations and working with the Accounting Department at Vanguard is always quick and easy. Two words that are rarely spoken together in the closings industry. We had an …
Dear neighbors.
I trust you and your families are healthy and doing well. …
I had great experience with Vanguard Management Group! They are very helpful and wonderful people to work with. Unlike other property management companies that I have worked with in the past, Vanguard Management Group communicates with …
As a peson that works in mortgage and that deals with HOA companies quite often, Vanguard is, thus far, the worse company I’ve had to deal with. They’re supposed to be responsible for handling my community. I have to call 5 or 10 times a …
Thankfully I no longer have to conduct business with this company.
The property manager Chris is rude and condescending. I was on the board when this company was hired. The decision to hire them was made based on the amount …
This firm is nothing but bunch of thieves, they didn’t cash our check for the monthly HOA payment, then for 3 months didn’t put any effort to help resolve the issue, instead they sent it to their scam attorney firm for collections. The …
I purchased a townhome in Raintree Manor last September. I love the area and the well established neighborhood. Like many places in Florida…sink holes are a part of life. Gratefully, the grounds are very stable..even more so than years …
Incompetent, unresponsive, and just flat out the worst. It’s good to know others feel the same way about Vanguard Management Group. They won’t respond to any of my emails regarding monthly HOA payments that are repeatedly declined because …
Would give a zero if possible. A new employee issued my rented condo serious code violations because he claimed my front door had dirt on it and mold. It had no mold ( the doors are all painted dark green) and just slight pollen and dust …
I was a property owner in Raintree Oaks in Temple Terrace. Vanguard Management company was the HOA that took care of billing and sending out notices. We moved in June of 2020 and we no longer own property in that community, I’ve repeatedly …
Shocking lack of service. We pay a LOT of money monthly and in 4 weeks they have not been able to fix patio gates falling out of the wall. They issued 2 useless work orders that were not even for my condo. Then they called to say they were …
If only i could offer ZERO stars! The responsiveness and lack of any form of professionalism at Vanguard is shocking to me. There is a long community fence that separates our subdivision and an old trailer park. Over the last year, the …
This is a response to the angry resident who criticized the Parson’s Woods Board and Management Group. I have had the pleasure of dealing with Vanguard Management personally as a home owner and professionally as a board member. I find them …
This disgraceful management firm by far is the most unprofessional company that I dealt with as a property owner and 16 years as a realtor. Their unhelpful property managers are always late and never respond in any timely manner. Never …
So much depends upon the individual property manager that is assigned to the HOA, and we have the BEST! Although we have had Vanguard as our management company for many years, Kimberly has been our manager for just over a year, and her …
Vanguard Management Group is the equivalent of a used car salesman (Chris Craine) that has their shirt half way buttoned with hair popping out of their shirt; promising you the world. As soon as you sign the dotted line and leave with the …
Useless HOA management company, will be recommending a new company at our annual meeting.
I have work order invoices that I have shared with Vanguard for work performed by Red Cap in Dec 2020 that I was told I would be reimbursed for. Bert Winfield will not answer calls or emails. I have tried unsuccessfully to fax Vanguard for …
I am posting this review in hopes that someone will actually contact me. I have called corporate. I have called my property manager directly on an issue posted 6 months ago. I never receive an answer unless I call or email and the responses …
One of the best and well run property management companies I have ever experienced. The staff has been very responsive and understanding.
I wish I could leave ZERO stars because it is very hard to get ahold of them, leave messages and no response, we have an outstanding invoice that needs to paid and we can’t keep waiting for payment, it is well overdue
Calls go to voicemail, emails do not get answered, will NOT call you back, will not help you for months, will not answer questions. Will ENDANGER your home! Would not ok me to cut down small trees before a hurricane. Will not let me cut down small trees that are not indigenous in Florida. I want to sue them.
If vanguard has time to reply to these reviews then please answer the phone calls! I think that would solve the problem. Nobody seems to answer calls or emails in a reasonable time frame. If you need help then hire more people. It’s getting worse every year!