Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada. Call or click today to learn more about the services we offer!
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2010 W Interstate 10, Seguin, TX 78155
Great service
Horrible customer service!!!!
Not professional
The worst service rver
Worst run company in America
Very friendly customer service.
They are doing a great job
This is such an easy company to work with!!
I have no complaints with the company !!
Sales and service are great!
Poor customer service, just plain RUDE!
Always on time
No shows
Right on time
On time, polite, professional
I am very pleased with the service and price.
Very professional and always on time.
Jerry Outterson has been Great to work with!
Very professional
This company ain’t worth yalls hard working nicks n dimes!🖕🏼
#enoughsaiddontwannasaynomo!🤫 …
Great service 👏 …
Always on time
Sorry customer service. Waited too long on the phone. Trying to overcharge me for throwing out a mattress.
Terrible customer service and they regularly don’t pick up our trash
Always on time, and they never leave a mess behind. Would recommend to anyone.
Thanks for the great experience, Jerrod! You made switching so easy!
Excellent service.
Use for routine garbage pick-up; on time even on holidays!
Waste Connections has been very consistent in picking up my dumpster – rain or shine.
Great customer service and Robin has always taken care of anything I need.
Haven’t picked up out trash in almost 3 weeks. They keep saying they are coming.
we’ve used them in canyon lake for years and they do a great job
Waste Connections services my apartment complex and they are always here on our service days like clock work!
They forget to pickup my trash every week, they pickup the neighbor across the street at 6:00 am , they pickup the fire department next door but always miss mine,it’s a weekly routine to call and complain then the next day they will pick up my trash, very poor service
I sent a request online a week ago and never heard anything back. I called and was on hold for 15 minutes before hanging up. Customer service is very poor.
Best service, Jerry our service rep always answers the phone and takes care of everything very quickly. A plus customer service!!!!!!
Great service friendly people will definently recommend you to my neighbors and friends great job keep up the great work
I had one issue and I called Robin. She got it fixed and all is well great service.
Darla and the team at Waste Connections are great! We really appreciate it!!
Been with this company for 4months and have had nothing but an excellent experience with them. Always on time.
These people refuses to pick up my trash. Every time I call them to find out what’s going on they say, “We’re on the way.” or “We’re in the area.” and they never show. If I can give this company zero stars I’d do it.
Darla was great helping us set up at our office in kerrville tx
Friendly, responsive, helpful and knowledgeable… Good for our 10,000 sq.ft. facility and our 65,000 sq.ft. facility as well.
Called three times to fix the lid on our trash bin nobody showed up ..They always say they will be here on Friday but no one ever comes and the trash blows out..
Thank you Robin for your excellent service. Always prompt in responding to our needs. Help like this is hard to find. We appreciate it. Thank you!
Absolutely worse service ever twice now I’ve set it up on auto pay and both times it wasn’t done and we get a call telling us we are on suspension till we pay but when I try to get ahold I’m put on hold then hung up on DO NOT go with this company they’re rude and have very horrible customer service
Waste Management does a good job for us and our contact, Jerry is always very responsive.
They do not pick on the days that are scheduled. Their customer service is extremely rude and “sales reps” will never respond back. DO NOT sign up progressive waste solutions.
They do suck. Not picking up in Wimberley is becoming a health hazard yet we have paid them. Noticed Executive just sold a bunch of his stock….must have seen these problems coming
Darla was very organized and responsive. I very much appreciated her work ethic!
Great company! Prompt and responsible! Also much more affordable compared to other big names in town.
Horrible customer service. Would not come out to service my dumpster for weeks. Would not recommend. Oh and want to get paid for services they did NOT preform.
Terrible service, trash gets picked up 1 in every 3 times, customer service does nothing about it after numerous calls. Cancelling service- do not recommend at all!
I am so glad to have switched to your company. Jerrod was a tremendous help and made the transition effortless! Thank you!!
Excellent service from Waste Connections. Jerry Outterson is our account representative. He is very professional. Thank you Jerry!
I’ve been working with Jerry O with WC of Texas for a while. He does a great job and coordinates well with our operations.
Jerry Outterson was very helpful, knowledgeable, and answered all my questions. My fiancé and I were very satisfied with his service.
This is the worst company I have ever dealt with. They promise and consistently fail. If you have a choice go elsewhere. Their customer service is non-existent.
They charge extra for recycle and then only pick up recycle twice a month … and they miss it once a month! Then calling customer service, I sit on hold for 15 minutes or more. STAY AWAY from this company!
Awful!!!!! Worst customer service ! Bad company and service. Best trash is the very best so glad I switched.
I have been asking for my recycle ben 3 times and I get no can or answer, I paid for service already!!
Horrible service. 2 weeks without picking up our trash. Never answers the phone or calls back. Changed our service and they won’t come pick up their can. This was after they raised the price.
I have had service for less than 4 months and they consistently leave my trash behind (at least 8 times) I have talked to the main guy in charge and was promised this would be resolved … I still have trash in the bed of my truck after two …
Missed me again Prices have gone up to much going to cancel service. Its $131 to not get my garbage picked up every week, getting missed twice a month ..
We recently moved our business to the bandera county area,looking for A waste disposal company was not as easy as I thought until I talked to DARLA BROWN as she was very helpful,she was able to get our account set up
Joseph is excellent and conscientious… always honks his horn if trash isn’t out.
Great company. Never had any problems with them, i can always trust Jerrod to get me the best deal.
They do an awesome job removing trash from my two yard dumpster. Darla assisted me and helped me downsize to save a buck. Thank you Darla
Only had them a month and they’ve already missed trash pick up twice. They only come once a week so if they don’t show up the response is to just wait till the next week and hope they come.
They changed our ouck up days to Friday and TOLD US to put our bins out for our new pick up date of Friday August 31st! Did they come??????? NO!!! Its now saturday and we all still have trash outside OMG!! Incompetence!!
It’s hell to get in touch with them. They either never pick up or tell me that they’ll call me back.. Which they don’t.
They don’t always pick up on my actual trash day and have missed my house a few times already (I’ve only had service a few months)
Use Waste Connections for work at several locations and love them. Very helpful, and our Rep (Robin) has helped me brain things out on several occasions.
3 weeks in a row they’ve missed the pickup of my entire street. Calling in they just say sorry and offer a credit for those weeks but that doesn’t stop the garbage from piling up at the end of our driveways.
Darla is always very helpful and professional and responds so quickly and it makes the process so much less painful! Their rates are very good and very competitive!
Our Account Rep, Robin Barton, always handles our trash/garbage needs promptly and professionally. She’s always available to help.
We at Transdel have had nothing but great service from Robin Barton at Waste Connections. We highly recommend Waste Connections to anyone and be sure to ask for Robin Barton.
Always on time and great service!! Trash service you can actually depend on. I work at an apartment complex and never have any troubles! I recommend them highly.
Waste Connections bought out my trash service provider a few months ago, Eagle Disposal. Since the change in management we have received sub-par service; trash days missed and horrible phone time waits. Two weeks ago we received a letter …
I’m signing up for services with waste management because they’re customer service representative Darla was amazing ,courteous,unbelievably helpful and gave me the services that fit mine and my families needs .
They removed our dumpster at one of our rentals without any notice at all, we have renters their and they informed us the dumpster is gone I called Waste Connection and they said they called and sent a letter and we never got either.
In my opinion pretty sad service. See the picture, could not figure out copy and paste.
Jerrod was so professional and very easy to deal with. I trust this service and my guy Jerrod to make sure I’m taken care of. Thanks you guys(: great job and keep it up!
I was picking up my granddaughter from my son’s home in the Las Brisas neighborhood. A Progressive truck stopped in front of the house even though there was no can by the curb. A polite young man named Steve asked me if we had any garbage. …
Our WC drivers always take great care of us!
They sent out a letter (twice since the first one was wrong) changing our recycle pickup from weekly to biweekly and also changed the day. Once again, our recycle was not picked up even with their new schedule. If there was anyone else in the area who picked up recycle, I would switch in a heart beat. Terribly run company.
Worst service! They haven’t picked up my trash in three weeks!!! I have to call them in order to pick it up!!! This time around I was the only one in my street that didn’t have theirs picked up. Horrible company. Will be changing ASAP. …
We have other dumpster services and horrible service. WC has been awesome. Since Darla has been hired in the Seguin office, which is the office I deal with it had been 110 percent!!
I have nothing but good things to say about WC they were really helpful the time we were closed due to COVID-19 and when we were ready to come back to business Darla was a big help getting our dumpster back in service, I highly Recommend Waste Connections for business , thank You Darla for all your help!
Service has been terrible since taking over vaquero. 3 weeks in a row of several days late on service pickup without so much as a phone call to let me know, switching to tiger or waste management.
Jerrod Tofte. Is the best at what he does as a customer you are serviced with respect and care he really pays close attention to the needs of the customer taken care in a timely manner No issues at all with this company! Jerrod will make sure you are taking care of
I would give zero stars if possible. It’s been 3 weeks since I have moved here, paid them advance 4 months and I still haven’t received my cans. I’m on hold for the second time today (10th in the last 3 weeks) and am demanding my money back …
I volunteered to help with the Build Bike on Saturday Dec 14. I was impressed with how well it was organized. I met some great people and look forward to helping in the future for such a good cause.
Terrible service. Paid a year in advance. The only way I could get my trash picked up was to call and complain. That finally did no good. Wish i could give them a negative star, but 1 is the lowest that i could go.
Darla Brown has been a great help to me with our service. I can contact her with queastions on my account and she can find the problem easily. Thank you for taking the time to help me.
Darla Brown was absolutely a pleasure to work with. She answered all my questions and was a big help getting our trash service started.
” INCOMPETENT” !!!! “the dumpster service is the worst I have encountered.
They will raise the fees constantly when fuel prices rise, but when prices drop we wait for decrease or adjustments, to no avail”. “The fuel adjustment fee may …
This is by far the poorest waste company we have ever had. It’s become so unreliable that we only get our trash picked up once every two weeks. They don’t offer to reimburse you. No apology only excuses. You pay for what you get, even when it comes to trash.
Who ever heard of trash pick up at 2am in the morning? Every Monday and Thursday he’s here too pick up the trash and make a ton of noise slamming the garbage cans so loudly as if an army of trucks were ramming into each other. Keep in mind …
Jerry has been outstanding!! We’ve been using him for all our dumpster needs when doing remodels! Never had a better and easier service!! Thanks again waste connections and Jerry for your outstanding performance!
I had to call weekly because they kept passing up my trash. I did this for 2 months until I canceled. They were supposed to pick it up Monday after passing me up 2 weeks in a row and STILL DIDNT COME THEN THEY PASSED ME UP AGAIN ON THURSDAY!! I absolutely DO NOT recommend this company. They are idiots!
Waste connection is the best waste company we’ve had so far! Brian has always been on time and consistent with us. He goes that one extra mile that always leaves us w a smile of satisfaction! We couldnt ask for a more better waste company …
Hello, My name is Daniel Leal from Bandera, Tx. I have been a happy customer for over a year and it could’ve not happen without Ms. Darla Brown. She is so professional and very friendly. I’m so glad I made the choice to stay with Weste …
Jerry is always so pleasant and speedy. My requests always seem to be very time sensitive and he’s always willing to help out immediately and with a great attitude. I appreciate the great customer service he always provides me. Thanks, Jerry!
This company has failed to pickup trash for over several hundred customers in many rural towns near Fentress, Texas for three weeks beginning in December 2018. This is a shame and an outrage as trash is spilling into neighborhood streets. …
This is the most unbelievably incompetent trash service. how hard is it to collect money and collect trash? Somehow this company has a way of missing the mark completely. Just trying to sign up for services took 2 days to even contact …
Darla’s help in getting my family started on what size we need was great. We needed someone who was experienced and she was. She’s been a world of information for us.
Terrible service. Missed picking up trash for a whole week. Said they would credit that week which turned out to be a lie. Had service with them for 1 year and they where a day late picking it up about half of that. Went to cancel service …
Absolutely the worst trash service we’ve ever had! If we paid the bill as inconsistently as they pick up the cans, I’m sure company would charge a late fee. Well, I want a refund for all the weeks IESI has either been late or missed …
I am really tired of this outfit. I carefully place my cans along MY fence line for collection. When trash is collected the collectors notoriously haphazardly leave my cans in the street. This time they placed them on the opposite side …
Have 2 addresses being serviced. Tried to cancel the one and was told they are a service like “Netflix” that they will charge the entire month no matter when you cancel! Well then they’re not like Netflix at all since they prorate! Also where’s my streaming video that should come with my trash service then if they’re like Netflix!
Pricing is always wrong. Contract prices are set, but then the contract says they can change the price. When they invoice you, printed under the total it says: “Your next invoice may reflect an increase in price in accordance with the terms and conditions of your service agreement.” = How Sad Is This?
Horrible Horrible Service! They frequently miss scheduled pickups and when I call, they tell me it will be picked up in 24 to 48 hours. Yeah, right. Don’t believe them….it never happens. I’m done with this company and look forward to my new trash company. Adios Waste Connections.
We had complaint-free service for several years, then the service reliability became intermittent to nonexistent. Called to ask about when to expect service and was told “We’re having problems with that route.” How do you have problems …
I called to cancel service after the company increased our bill by 50%. Citing among other charges a fuel and material surcharge. I was on hold for 25 minutes and was told there is also a 25$ fee for the pick up of the trash can. I was …
The worst trash company, I have had nothing but problems with them. They don’t come on time, always a day or two late. They trash guy just throws my trashcan in my driveway on its side. What do I pay you $90 every three months for? I am about to switch trash companies.
Very poor customer service. Driver came and went on his own schedule. Customer service told me to put trash out night before but we live in the country, and I don’t mean a subdivision in garden ridge, your trash will get hogged out in …
What a joke of a company. Requested and paid for service over 2 weeks ago and still no trash cans. They were supposed to get delivered Friday but they were a no show so I called at 330 and I “was still on the list to get delivered” then I …
Service has become horrible. received a letter two weeks ago saying they would be changing from monday to Friday pickup. Have yet to see anyone on Seitz Road. Everyone’s trash bins are overflowing. Called office today,Tuesday and was told they would turn in a work order. Who needs a work order if they do what they promised.
I have yet to have a garbage truck stop at our house! We signed up for service Oct 4th 2018, and nothing as of Nov 11th. Thats 6 missed pickups in a row!!! Even though I call and complain every week. Nothing changes. This company is a joke.
Darla helped our store by providing us with a dumpster as the previous company did not renewed their lease and left us with no dumpster..Darla was a life saver and provided us with a dumpster within days..great doing business with Darla…kudos to her…
We have been using Waste Connections with our new medical building, and the service we have received has been outstanding. Waste connections has been very responsive to our needs and goes out of their way to ensure we are being properly cared for. I would highly recommend them for all waste needs.
Well informed when service day changes and reminder that pickup is next day. Always pick up trash and leave area clean and bin in good condition. Excellent service.
Interrupted service happens too often. They failed to pick up recycling this week and now our trash has not been picked up either. Someone from the neighborhood called to complain, and person answering phone acted like it was the first they …
I am the office manager for a custom home company called Evolutionary Homes based in/around the San Antonio and Boerne area. We have been using Waste Connections for job site services since the conception of the company. Jerry has also …
The worst company I’ve ever had never picked up my trash after the New year told me I was lying and it wasn’t out there kept telling me for 3 days after I called in and they kept telling me they pick up my trash and never have did. I don’t …
Jerrod helped us out when we weren’t satisfied with our current hauler. We are definitely happy now and not only did he resolve our problem but he was extremely professional about it! I wish I could give TEN stars!
I just contracted with Waste Connections a month ago to provide Dumpster service for my business.Darla was very helpful and professional. It was a pleasure working with her as we discussed the contract and the services I needed.
We are not pleased since they have taken over from Eagle Disposal. Multiple missed pick-ups.
Updated 1/16/19 – Finally found another company that wants our business. Waste …
For years we’ve always had issues with other waste companies being responsive to requests as well as billing issues. We opted to go with Waste Connections a few months ago and I honestly could not be happier. It is truly a pleasure to work with Jerrod and the Waste Connections Team.
Could not be more happy with the service from Waste Connections and Darla was so professional, prompt and courteous. I have and will be recommending the entire team to my customers. …
I call everytime I need the dumpster switched out. Everytime I am waiting at least 30 minutes before I get to talked to someone. Most of the time it disconnects and I have to call back in. WC needs to hire more people to work the phones …
In the utility construction industry proper disposal of waste and debris in an environment friendly manner is an important part of operations. Waste Connections Of Texas continues to be a great partner as we do our part to keep our …
Jerry Outterson was our representative and we appreciate all he did for us to set us up with these services. He is very professional and knowledgeable and shows excellent customer service with his clients. Thank you Jerry.
I have had this service for 4 weeks. They picked up our trash the first week, missed the second I called every day the third week to insure pick up and now they missed the fourth. Very dissatisfied with them.
Thank you so much for picking up our mattress. Much appreciated
We had a big job 10 years ago with trash removal and they did a fantastic job! We recently had a smaller job and they were still amazing. Jerry Outterson never lets us down. He’s always very professional and very helpful with everything …
Garrett is awesome! He’s courteous, and always available to answer questions and take care of all of our business needs for JB Chisum Company. I highly recommend him and Waste Connections!
These guys show up about 70% of the time. They have terrible customer service and are a total rip off. Fiance called to complain and they threw the contract in her face. Well the contract includes them picking up the trash! No wonder most of our neighborhood does not use them. Don’t make our mistake.
Switched from another company to waste connections, and I’m glad I did. Any problem I have has been dealt with swiftly and Jerrod Tofte made my transition smooth and painless. Great service, awesome people. Highly recommend.
Had service with Eagle Disposal for several years until Waste Connections bought them out. That’s when it went downhill. No trash service then when I’d call I was told that the “manager was being contacted” or they were going to “radio the …
Absolutely hands down the worst service I’ve ever received. Two weeks ago an employee of the company came to my house and took both of my containers. I called to find out why and was told it was a mistake. I was told they would be …
Very professional and kind , the Rep Darla was incredible, super friendly and explained every detail in the price. made everything easy to place the order and had great communication and attitude through it all .
How can they stay in business? They hardly ever pick up on schedule. I am always calling about getting missed. After being two days late on trash and one day late with the recycling I saw one truck come by and dump both the recycling and …
Robin Barton is so helpful and always available to answer my questions or concerns. She really does go above and beyond to make sure I understand everything. I was really impressed with their charity work for their community. They raised money to do a bike build for unfortunate children. Great job Waste Connections!
Waste Connection of Texas were really understanding when my business had to close due to coronavirus pandemic it took a hard hit on our business that I had no choice but to close. Any other waste disposal have given their clients a hard time under this circumstances. I found this out by sharing notes with other clients.
We deal with Jerry at waste connections of Texas/ San Antonio he goes above and beyond to make sure all our stuff is taken care of in a timely manner and keeps us running smooth in our community with an enormous amount of construction going on all the time. Great customer service and super responsive!
Customer service is the worst here in seguin. Really considering switch trash company. The reason I rated it a solid 1 star was due to the fact I was on hold for 15mins or more then I become caller number 1 and they answer and send me …
We have used Waste Connections for the past year and they have been great to work with! Our pick up people will take extra (bags of leafs) etc if we really need it and this never happened with our previous carrier. They communicate via email if there is a date change due to a holiday so we’ve never had an issue with trash pick up.
I called Progressive Waste Solutions today to cancel my subscription with them due to another company offering significantly lower rates. When I called, the representative was very courteous, but asked me why I was cancelling my …
Our trash service has absolutely tanked since these guys took over for Vaquero. It’s gotten to the point where we can’t rely on service one week to the next. Missed service days. Late service runs. Failure to pick up recyclables, such as …
Well the first thoughts that come to mind about Waste Connections would be “Outstanding” And “Excellent” !!! The professional and personal service is something that every company should be striving to have. Speaking to a Real Person that …
If I could take away the one star I would…I started having problems with this company not picking up my trash about 6 months ago. I called and spoke with the manager MIKE FLORES (who does not return phone calls). I do not understand how …
Our trash is normally picked up around 2-3pm but this morning, on spring break they decide to come at 9am, been with the company for 4-5 years and they have never come early? I called asking where I could meet the driver so they could take …
We have dealt with several dumpster companies. The biggest one in town was actually gangster like with our account. Every time we questioned something they raised the price by 25% even though we had a written contract that wasfor far less …
Waste Connections is always very professional. Darla set us up a business account and we are so thankful for her. We got quotes from a few other places and Waste Connections was cheaper, and more professional. I am very happy with the service we have received.
Horribly run company. Called to request dumpster service. Took my information, and was told the operations manager would review it. Never heard back. Called a month later, and requested follow up, and was told we were too far outside …
I have been doing business with Republic for 7 years. I just found out the have been bilking me out of money for years. I am changing service to Waste Connections. They are worlds cheaper than what Republic has been charging me. And what a …
I would be completely embarrassed to work for this company. Four times in the last two weeks I have called to request a quote for a haul away dumpster rental. Each time my information was taken and I was told I would receive a call back to …
Missed a bill due to credit card being cancelled due to fraudulent activity. Card was on file for 3 years and never an issue. No call, email, or mail was sent to let me know about the situation as it could of been as easy fix. Called to …
Darla Brown has always worked with me. She is the best account manager a person can ask for. The team there is also a great help. All around great service.
3 stars because I really can’t complain about the pick ups of trash. Every week Waste Connections made it to my residence for trash pick up. Sometimes it was a day or 2 after the scheduled time, most of the time it was exact timing for pick …
This company offers below acceptable service. Over priced by a 1/3rd of what other companies are capable of delivering. Pick up service is questionable at best. There are no phone calls for non-pick up. Customer service is near …
This company is the WORST trash pickup you could ever use. Customer service is horrible. For years and years they have come up to the house and picked up . Then they just stop coming. When called, the rep said I was not paying for door to …
I have been with Waste Connections and its predecessors for 25 years. It used to be a very good and reliable trash collection company, but now its’ service is like the contents of the trash container. It is garbage and stinks. Waste …
I rarely take the time to write a review,but there is occasionally a customer service representative who demonstrates such a high quality of work it deserves a .moment of my time to share my personal experience.I had been searching for a …
Thank you for being a very professional business. I have spoken several times with Christina and Marry, they have always been a very well educated and orientated employees of this company. Christina and Marry have always gone above and beyond the call of duty to resolve any issues I’ved had. Thank you Christina and Mary!
I currently have Waste Connections for garbage service but they have failed to pick up my trash for 3 weeks. No matter how many times I call I am either told the service is on it’s way or that I probably did not place my bin out in time. I …
My sales rep Darla Brown is the Most attentive sales rep for Turner. She listens to our needs and is very proactive in her approach. The LEAN aspect of Waste Connections is out standing. They really do put customer service as their number …
You don’t really want to think of your trash service. I’m a property manager here in San Antonio and don’t want to call out for a bunch of quotes. I know I can go to Jerrod and tell him what I need and not have to worry if my price is the …
We cancelled our service at the end of December (due to poor service, multiple missed pick ups and overall bad communication) and they were supposed to pick up our bins January 4th. That day came and went and I called mid-week the …
When we first became customers under Progressive Trash in 2016, it was like a well-oiled machine. Every week, same time, without fail.
Then Waste Connections took over. And they are more than happy to take your …
After 15 years of service waste management got a new driver and he didn’t want to pick up where pick up had been for 15 years. No one with the company conveyed this to me and we went a month without service. All the while the driver drove …
We switched to this company after using Waste Management for years and all I can say is “Why didn’t I do this years ago?!” The service has been amazing all around; from the drivers to our account manager, Darla. I have been so pleased with this company and recommend them any chance I get. -Lisa
Paid for three months of service on 7/12. Trash can was finally delivered on 7/28 with service scheduled for 7/29. No service received until 8/2. Service was due again on 8/5. No service received. Despite countless calls, several emails, …
The team at Waste Connections is always willing to help their customers. Even after we got hit with a huge freeze in Texas my customer service representative Darla Brown went above and beyond to ensure I was happy with my service. I will continue to use Waste Connections they are the best in Texas.
“I have worked with Darla Brown with various construction dumpsters, she’s always been very helpful, and taken care of anything I needed. She informed me of this yearly tradition they have as a company, and told me they raise money from …
Don’t waste your time with these people! They could care less about your concerns. I canceled my overpriced service and gave them every opportunity to retain my business and they didn’t want it. Been waiting a month for them to pickup their …
I had Waste Connections in Woodcreek and they were great, picked up every week, recycling every other week. However, once I moved 5 miles away into Wimberley, despite weekly assurances that they were coming for trash pick up, they have …
Cancelled my service over 3 weeks ago because the service is horrible and unreliable AND overpriced. Went with another local company that is MUCH cheaper and absolutely wonderful. Waste Connections dumpster is still sitting in my yard …
I have been working with Garret at waste connections and he has done an exceptional job providing everything I need for our company at Granite Brothers! Always extremely responsive and professional. On top of the great customer service, …
Overall the pickup service was good. However the office/clerical/administrative part is dismal. The people in charge of decisions hide behind those who answer the phone. They are not very honest. They have lied continuously regarding …
They did not pick up my trash for a month. I have spent nearly 5 hours total on hold waiting to speak with someone there. Twice I was promised it would be picked up “tomorrow” and it didn’t happen. The lady verified my account is paid …
We have been customers for years. Our normal Tuesday pickups vary from early Tuesday to very late Wednesday’s. For the past couple months, they occasionally completely miss us. They totally missed us completely the week before the freeze. …
I have been a customer for the last few months. I have had no issues with my service. Darla Brown is my customer service rep and she is great. Darla has always been able to answer questions that I had and resolved any issues quickly. I have …
Have had problems from the beginning since I’ve came to my property. By far the worst service! Will not pick up if there are mattresses, large furniture, or any metal. Even if you break it up as small as possible. They will not get out of …
Unfortunately, I have to give one star to review. So many calls from them delaying our service. Missed completely too many times. Price increases every quarter. …
Easily one of the worst customer service experiences. Trash is simple, pick it up when you say you will. In 12 weeks our trash was collected TWICE. Multiple calls to the rude customer service team, giving countless reasons it was our fault. …
For about a year I didn’t have a representative at Waste Connections, so each time I had a problem or issue, I had to call the 1-800 number and go through that every time, which caused a lot of wasted time on both parties due to …
I’ve been a customer of Waste Connections for almost a year. They have always been helpful and we have worked out any potential problems that may have arisen. My account manager Darla is awesome. She is always a phone call or email away …
I have had this service for over a year and haven’t had any problems with them until now. I was unaware that my prices would go up at all, it went from $67 to over a $100 and when I called and asked about it, the associate I spoke to acted …
The worst service I have ever dealt with. Horrible customer service. Every week we have to chase the truck driver to pick up the garbage. If we’re not home the garbage does not get picked up even though we put out the bin exactly where they …
Worse experience with this company, pricing always changes like the stock market only problem it never goes down, you call your account manager and they are useless. After fifteen year I had this dumpster, this new company forced me to …
Our current driver Leo is very friendly and helpful.
I hope he’ll continue on our route.
The service has been great!! Prices are great!! The only issue I would say is the wait times on the phone. Overall great, dependable service. Thanks!!
I’ve been with this company for a while since the beginning I’ve had problem with them picking up trash on time for a few months they were missing my trash for like at least two three times a month and well today is 10/29 2022 they miss …
Good value and service. We had a couple of hiccups at first being a new house but now they show up early every Tuesday morning without fail. Overall we are happy with this service.
WasteConnect are reliable.
The driver does an excellent job by being careful with our trash cans. The office staff are friendly and responsive!
Kudos to everyone at WasteConnect!
Just signed up for trash services with this company, they brought my cans with in 2 days, we’re able to place me on the recycle schedule for the next day. We were worried that our old company wouldn’t take the trash that was in the barrel but our new company did! Thank you, so thankful we switched companies!
Great guys that run my route. Always respectful and professional. Only issue is the bill that fluctuates with the wind. Every few months have to call the company to fight. All the neighbors are in the same boat.
The actual recycle and trash collection services are fabulous! My huge complaint and frustration is their billing issues. Every single quarter my bill is wrong. So I had to stop autopay because I don’t trust them to take the proper amount …
This is week 3 and our trash has not gotten picked up in 3 weeks! They continue to give us credit but our trash continues to pile up. When I asked if I leave trash bags beside the can will it get picked up they replied no our workers don’t …
Consistently missing my neighborhood and surrounding areas. When you call to inform them they are rude. When they empty bins they leave them fallen all over the place. I wonder if that’s how they’d like me to leave my trash and recycle. …