With roots dating back to the early 1900s in rural South Dakota, Vast Broadband has continued its tradition of providing state-of-the-art telecommunications services to the regions rural communities. This South Dakota-based company is a leader in advanced telephone, cable TV, home automation, and High Speed Internet services throughout South Dakota, southwest Minnesota and northwest Iowa. Vast Broadband became the first company in South Dakota to provide no-charge on-net long-distance calling service and the first Internet spam and virus filter in the region. Vast Broadband launched its high-definition (HDTV) cable services and was the first to bring Video On Demand services in 2004. Vast is now the largest and most successful broadband overbuilder in the region. Vast serves customers in over 53 communities throughout South Dakota, Southwestern Minnesota and Northwestern Iowa. Call us today
| Friday | 8AM to 12PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 12PM |
| Tuesday | 8AM to 12PM |
| Wednesday | 8AM to 12PM |
| Thursday | 8AM to 12PM |
5100 S Broadband Ln, Sioux Falls, SD 57108
Great place
Fast and Easy!
Great service and uninterrupted service.
Not so fast…
Great internet best in town.
Too much $$ for too little service.
Best cable company!!!!
always seems to a hassle when you deal with them.
Hard to find and would not recommend these people to anyone
Customer service is terrible!
WORST. INTERNET. EVER.
Great people and awesome service!
The Internet always goes out and is unreliable. Choose anyone but them.
Never seem to have a problem in our household!
absolutely terrible… never works….bad customer service as well
I love my Job
Internet always disconnects or doesn’t work
Friendly customer service, and dependable cable and internet.
Friendly staff, fair signal on cable, internet has pauses during peak periods
Worst ever. Nothing ever works and customer service is terrible and still don’t fix the issues.
Awesome job and took care of my needs!! Love the service
Worst customer service ever! Dont ever use!!! If could give NO stars would!!!!
Absolutely terrible! Getting internet outages almost every day!
What a pathetic company. They don’t even cover over half of Sioux Falls! No service east of I-29.
Great parking, friendly service.
Internet is constantly cutting out or lagging, and not given anywhere near the speed we pay for
Have had vast since before when they were WOW. They have problems but always willing to fix right away.
If my ONLY other option wasnt just Frontier i would have dropped this a long time ago.
Absolutely the worst installation and customer service my wish I could give it a minus rating. 😝 …
Have had great customer service, friendly techs when needed, and prompt service. Very happy with service and product.
On your site your have a great big box that says chat if you have questions about TV Anywhere. Maybe you should have people who know about it!
That’s where we pay our bill, great customer service always remember our location as my daughter goes and pays for me.
Please resolve the issue regarding the unfortunate placement of new utility boxes on residents’lawns
Good service and quality for price! They are very willing to keep yr service on instead of disconnect n connect fees.
Horrible company error on ur automatic payment system didn’t take my payment but said payment approved currently a customer now maybe not much longer . Should get a free month
Absolutely terrible I don’t have internet all of this weekend due to them “updating our internet” I have online classes and now I can’t do any homework for it over this weekend and am very concerned about my grades
Vast is a great company They offer great service cheaper prices faster Internet cable and phone they also offer security cameras and a lot of other features you must try Their service It’s the best
I like this service btw im not a employee im a 13 year old kid and this service is better than midcontinent unless you buy the best package for midco, vast you can buy the lowest service and its they same for gaming i rate vast 10/10
The channels never work! We have called time after time when our cable stops working and they never actually fix it. Save your time. Go with a different company.
Cuts out pretty regularly and then they blame it on the modem they just replaced to fix the same issue. Considering changing providers here pretty soon.
ok internet is the worst connection ive ever had swimax was 10 times better I constantly lose connection im about to switch to midco ive sat on the phone with yall for five min before close and nothing yall waited till close and ignored my …
Vast will restrict broadband service in the early morning hours. You’ll wind up with 0 to 100 Mbps down and 0 to 1 Mbps up. – Avg= 30down,.3 up. – Very poor internet service.
There food is more of trash! Ordered Buffalo chicken with wages, omg! Had to throw them
Into the trash!! Never buying no food from this place
Do NOT use Vast, their service is awful, their customer service is rude and unhelpful, they do nothing but tell you to turn things on and back off, which any idiot could figure out how to do. If you have any alternative use that, because a can with two strings would have better internet service than this joke of a company.
We’ve had some internet issues out at our acreage, while I know service is difficult where we are, josh and the techs are always super helpful and get me up and going as soon as they can.
Worst internet provider ever. The speed always slower for what you paid for. Terrible customer service, no matter what time of the day you call them they always busy. Not recommend for anyone.
Internet was slow. Couldn’t load a thing. Had it a week told them to get it but still get a bill each month. After I told them to cancel a week in. Wouldnt recommend them to anyone.
I give Vast a 5 star review because they have a great support team whenever I need help and also Vast’s speed and cost is very efficient! I love you people at Vast, you’re awesome!!!
Have had service with them for a few years now and would continue to recommend. Very affordable. Very few hiccups or dips in service. Staff has always been top notch.
Terrible customer service, very rude especially Collin. I wouldn’t recommend them if they were the last place in town, save your time and money and call Midco or Verizon.
Excellent service and I never notice any buffering in the 400mbs package. If you do have an issue. Wait times typically aren’t that long.
Vast Broadband has the best customer service I’ve ever had the pleasure of dealing with. Their internet service is better than our previous provider, as well.
We like the Game show network but it seems when something appears that we want to see or hear, either it shows that we dont subscribe to that channel. Then in a few minutes it comes back. You don’t interrupt charging me.
We just learned of Vast when we were let down by one of the other places. (I had never heard of them before) We moved and were supposed to get our internet hooked up…. the other guys came out that day to let me know they needed a form …
This is the most unreliable internet service provider I have ever had the misfortune to have ever used. It is constantly down for no reason. It seems to be especially bad during the summer. We consistently go over our cell data because of our inability to connect to our crappy wifi.
Great people. Service is fast and easy to use. Internet is awesome great coverage and blazing speeds. Had a hick-up on install which was quickly resolved and no issues since!
I had wonderful customer service when calling into Vast Broadband with questions concerning my account. The representative was extremely courteous, pleasant, and helpful. My issue was completely resolved.
Ongoing issue with connectivity. They’ve “fixed the issue” several times. It still doesn’t work. If the TV is on for an hour it will crash at least four-five times in that hour. I pay SO much money for this service. Vast, of course, will charge you over $100/month for service that is regularly inconsistent.
I’ve literally been getting a “Vast Broadband” advertisement every week sent to me in the mail since I moved in to my new address, saying they serviced the area. Just called to set it up and was told they actually DONT service the area… please stop sending advertisements when you don’t even provide services there!!!
Very friendly and not pushy at all. The wifi worked perfectly and practically never glitched out. If we ever have the chance to get vast again we will.
We had a different provider before and after switching to Vast my life has been Geat. The speed is phenomenal, Great service couldn’t be Happier would recommend to any one.
So I called them because our Internet slowed to a crawl. A tech came out, replaced our modem, and when I got our next bill, it was $40 more than normal ($160+). I called them and was told a $6/mo. modem fee was being charged. I was never …
Worst worst worst internet provider! Couldn’t get the address correct 3different times when we didn’t get the bill we would call them and they would say there is a reconnect fee for their mess up! Highway robbery is what they are all about! …
I have had 23 times with no service since Sept 10th. I called and asked why I cam paying for a service I never get and they politely implied it is not their fault. …
Well I’m a new customer I migrated over from midco because they kept raising the prices on me I got the 400 mb package . I’m getting speeds of 30 mb and being a gamer I don’t even want to get into that I downloaded the game it took freaking …
My dad passed away, they are requiring me to present a death cert in person. I live in ne and don’t have any more PTO so I can’t take a day off during the week to cancel, they are charging me until I can get there to cancel! Every other …
This a shout-out for one of your support specialists. Her name is Lillian! She solved my Wi-Fi problem, and she made it fun! I hope she had fun also.
Thank you so much Lillian. You deserve a BIG, FAT RAISE! …
This company has trashed my front yard and not reimbursed me for the time and money I have spent fixing it. Trash customer service, still have not received a single personal contact or apology from the company.
Well using this company I have been harrassed by them about my data usage on their 150 mb unlimited account. Today I received a call stating that if I do not use less then 2tb that we will have to part ways. After asking why they didn’t put …
This service is the worst possible. We cannot get the Eagles games without upgrading. Lost half our channels when they decided to upgrade. The cost is outrageous and customer service is a nightmare. We went over a year with internet …
Never got billed, they disconnected service after 2 months and then reconnected with out me knowing so they can charge a reconnect fee and then late fees. Called to find out where my bill is and they said there was no address on file (heard …
Vast has such good prices and over the 4 years we had them never had issues with slow service. However, we are moving and they don’t service our new address which sucks seems there are a lot of areas they still don’t service. We will definitely switch back ASAP when they have service up and running in the new area!!
Great work atmosphere. Inside the company, the best company I’ve ever worked for to date. If one of us didn’t have an answer or resolution, there is always someone within the Vast team to teach and learn the things that I’m sure some people wouldn’t even think twice about. If I had the opportunity, I would work for the company again.
Worst internet I’ve had. Our Alexa shuts off constantly when we are listening to music, hulu resets constantly when we watch tv. When we signed up for it they told us a crew would be out to bury the cable on this date, one guy came out and …
Slow internet. 60% of the time i have to reset it because everything is laggy. Cant play xbox with either version tried the 50$ and 70$ options for internet and this is easily a twice a week thing for resetting. Only other devices using …
HELP!!!!!
I just drove to your office and got (added) a DVR for my downstairs TV. When I got home to hook it up THERE WAS NO POWER CORD in the package. I drove back to …
The internet itself is fine. Expensive, but fine. However, we got our cable last fall with the promise that our cable would be buried first thing this Spring. It is not nearly July and it has still not been done. Made close to 10 phone …
Worked fine for a while, then had an outage and am stuck at .22 upload speed. Literally worse then a mobile hotspot.
Switched from midco after a salesman from vast stopped by my house. I was pretty tired of seeing initial prices rise so much, so when the salesman promised only a 10 dollar increase after the first year, I was sold. Fast forward a year, I …
Wifis been down a week weve paid our bill and no wifi and we have called they said they reset router but still nothing yet we waste money on something thats not even working.
Ive been with VAST for 5yrs. Husband death I turned off the cable but have always had computer. Last week i call and had cable put back on. Today I waited all day I call lady and she said they are comming out today. Called 4 pm and the guy couldnt find my order. WHAT, No one from VAST called to try to clear this all up.
Service drops constantly. Some weeks, we can’t even use it. Other weeks, it’s fine. We’ve ran several speed tests and they all came up dismally slow for what we are paying. We’ve talked to Vast several times about this, only to have them …
Rude as hell salesman. Poliety told him I wasn’t interested, thanked him, and he just laughed, threw his hands up in the air, and walked away. Maybe work on keeping your employees professional and people would be more willing to buy your product.
I was provided many guarantees about quality of service, a dedicated service team for business needs, maintenance notification, 24/7 response times, etc. I was also promised a cheaper plan. When it came time to sign the papers, they did a …
Excellent company and great service all around. Vast has done an amazing job of upgrading their internet speeds and also their hardware used for cable. I am absolutely ecstatic that I am able to get Vast service at my home. It felt good to finally call DirecTV and Midco to cancel my services with them.
We moved to the area a month ago. We first decided to get internet. It was installed, no problems. Happy with tech and service. Decided to use Vast for cable as well,l instead of moving our directv again for an additional high fee as well …
Does not matter what speed you get. Literally can be connected with an Ethernet cable and it still barely works. I would venture to guess all 5 star reviews are left by individuals who were paid to leave that review or work for Vast. …
I wish I could give them zero stars. I am so disappointed in this company. We had them years ago and decided to go without cable for a while. When a sales guy came to our house, we decided to try it again, but we asked a lot of questions. …
99% up time and whenever I call support, which its often, I am always greeted with a warm knowledgeable voice. Last time i called to active the new modem i just bought they told me i could up my speed and save $10 a month! So i did. Vast also just up all of their package speeds at no additional cost!
I had a much different review on here about poor customer service! I just deleted it however because I realized one sour apple can’t ruin the whole bunch. After I posted my first review a manager from Vast called me and he was AMAZING! …
Poor experience with LTE service. Several service interruptions, some just a few hours, others a couple days. Last week speeds were 3-9MBPS on a 30MBPS service plan. Switched to a competitor, getting 45MBPS on same devices for $5 more a month. Customer service and installers have been very good, service is poor.
I’m not happy with your services and what happen with this so called vast vip service more like a second class service? I called into the call center to inform them that my speed on my computer was still slower than what it’s suppose to be …
They hired an out of state underground digging company to enter my fenced in property with out informing or asking me. Dug up my yard and placed an ugly green plastic box in the back. I wasn’t sure who they were and thanks to google I now …
We have had terrible experience with our internet services with Vast and our customer service experiences have been even worse. We are now on day 6 with no internet connection and every time we call they tell us they are having problems …
Vast customer on and off for 5 years.
6 years ago: lived in an apartment with Midco as the only option. Then vast …
Been with them for over 30yrs, called today to de-activate my work number and they simply de-activated my home number. When I called it they acted like it was my fault! How can it be my fault when I said the number over 50 times, maybe say …
Have had vast for years now I’m up to 240 a month for all 3 surgeries. Channels go out all the time. Not a happy camper.
Just moved to Worthing from Sioux Falls. There I had Midco 100 and never had ANY issues. Since starting internet with Vast 3 days ago (because they are the only provider in Worthing) I have only had issues. I have not been able to use any …
This is in reference to 2 different accounts. Both my elderly parents. First my father. You installed the service but never got it going on the TV’s. So for the first month he paid for service that he wasn’t using and wouldn’t have realized …
Internet service is constantly dropping out, asked customer service to send a technician to check the box outside and the cabling coming into my house and no one has ever showed up. Then to top it all off they even messed up my bill.
Amateur hour. You have to pay a fee to pay your bill online EVERY TIME and half of their website links don’t work. Good luck trying to chat online with a customer service rep. They also have no options for email/ text alert preferences. I …
Update: It has been six years since my original 5-star rating, and wow Vast has changed. We purchased a new house and Vast told us the new house was already wired for internet (the first lie). Two weeks later we had moved in, and we find …
This is by far the absolute worst internet company I’ve ever had. There’s constant outages, high ping, terrible upload AND download speeds, and half of the time I have jitter in all of the games I play. I definitely would not recommend over some of the other providers out here.
WORST. INTERNET. EVER! I have the top tier even and there’s constant problems, they keep sending people out to “fix it”, but no matter what they do, there are always problems. They’re a cheap, laggy internet service provider.
Have had great customer service whenever we have had issues but like the other big name competitors as soon as the year promotion is up they jack your prices up. Loyalty with a business means paying more I guess so now we have to shop …
Their service is spotty at best. Switched from Midco on the promise that they would be much more consistent and closer to the actual 1,000 MBPS that they advertise. First few weeks were great but ever since then, my speeds have seriously …
We were happy with Midco but when Brett came to the house and shared a sale with us, effectively reducing our Midco bill in half AND getting 5x the speed, we couldn’t say no. Install was pretty straightforward about 48 hours later, and …
Calls me 9 times in one day while they know I am traveling internationally. Can’t leave a voicemail explaining why they are calling me so many times in one day. Internet service is terrible, payed for 2gb and barely receive 100mb. Claims …
I have been with Vast a long time and NEVER had issues with them!!! There will be the normal outage here and there after blizzards and other harsh weather or slow service at high volume of connections in the home just upgrade and it works …
New customer with Vast, but their service has been consistent and their customer service has been better than most other providers that I’ve dealt with. I specifically want to commend their sales rep Brett Carter who helped introduce me to …
The only reason I gave them one star is because I can’t give them zero. DO NOT USE THIS COMPANY!!!!!!!!! The internet is terrible. Their technicians are scam artists. And their costumer service is pointless. I have had so many connection …
The wifi is so bad I started reading again instead of watching Netflix because it cuts out so frequently. Do not recommend whatsoever.
They Recently switched an became Blue Peak, other then it being complicated due to that, everything was good. Customer Service was extremely helpful.
Terrible buisiness customer service experience. They installed my equipment incorrectly, I was patient and kind waited an entire week without internet. AT MY BUISINESS. They kept blaming my router. Sent a tech back after I waited a week …
No customer support. I’ve had .20 upload speed for 2 weeks and they just tell me they don’t know what to do.
My service goes down regularly. I’ve also met my intro 1 year offer, so I called in to see what they would do to prevent me from going to another company, and was told, “Nothing.” They have no tech support after 10pm, so when you’re …
Me and my family have been loyal customers for almost ten years and yet they manage to give me and my family bad service, they came to the house and said our modem was downgraded and needed to be updated so they brought a new router but the …
Need tech support. On hold forever. Put on call back list & never get a call back. Been without cable 3 times in one week. This last time is now on 5 days. Will not take the password. They were sending an email, which we still haven’t gotten. Really fed up paying all this $$ for less than a months service
Second time in two months our Internet has gone down for MULTIPLE days last time it was 8 days before they fixed the line. It happened again yesterday and we were told that it won’t be fixed until October… Yet we still have to pay the same amount… This company is not customer oriented and it definitely shows.