We are a full-service, not-for-profit financial institution dedicated to serving our members. When you apply for membership and/or loans, decisions are made at our local branches by friendly staff providing superior service and competitive rates.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–1PM Sunday Closed |
2801 Pga Blvd Ste 120, Palm Beach Gardens, FL 33410
Today I met the most amazing woman Evelyne went above and beyond to help me with what my needed and she’s very knowledgeable of what she doing I will refer velocity for your business although it was early morning everyone was very helpful thanks velocity.
I have been working with Velocity Credit Union for years and it is always a pleasure. Melissa was great with handling my car loan ahead of time, insured that I had a terrific rate and explained all the terms to me and did it all with a smile. I highly recommend her and Velocity.❤️
Prompt and very courteous
Thank You so much
Andy C. The car buying agent in the loan department is amazing! I don’t know why everyone isn’t using this service! This is my second time working with Andy and he is just a customer centered and resourceful as he was two years ago! Test …
On Friday, January 28,2023, all questions asked were not to my satisfaction and I was very frustrated. Ingrid said she would inquire and get back to me. She did call me first thing Monday morning and all questions were answered!
My spouse and I both have used Velocity for a few different loans over years past. In addition to our savings accounts. They are friendly, timely and always the lowest rate. Locals would be silly to go elsewhere!
What an amazing easy process working with Velocity!! Everyone worked as a team and the closing went very smooth. Highly recommend them for your mortgage needs
Very professional and very friendly. My request completed in an very timely manner,
Kasey is thorough, pleasant and totally professional. My son enjoyed working with her on business account
Kasey was an absolute pleasure to work with!!
Thank you so much! She is an asset to VCCU.
I always get a great experience from Cindy. Love her.
Very helpful
I spoke with charlayna and she had the best customer experience it was such a pleasure and hope she be recognized for her exceptional hard work
Melissa was really helpful and very attentive! Great customer service
Amazing place to bank
Great staff
Great place to bank!
A good local credit union
VCCU is everything.Thanks VCCU:)
Best Credit Union Ever.
Great people and great bank.
Great place to start acct for children
Great customer service and products!!
thank you!
Awesome!!!! Every time I go in the service is amazing!!!
The best rates for auto loan
I highly recommend Velocity Credit Union!
phone call
Soooo…glad I switched Velocity!! Love this bank!!
Very convenient to bank! Fast and friendly service always!
Very helpful
Wonderful Service
Very nice representatives and helpful.
This is the first place I go for all of my financial needs. They have great rates and service!
Friendly amazing service with support for children to learn the importance of saving through positive behavioral supports
Friendly Service, I highly recommend Velocity Community Credit Union.
Excellent loan rate on my car. Nice people. Thanks!
I been with Velocity for 2 years so far great service
I had a fantastic experience working with Dawn. Everyone was so nice and friendly!
I don’t ALWAYS bank…but when I do, I ball out with Velocity Community Credit Union. Keep ballin’, my friends.
I have had nothing but great experiences with Velocity. Great staff!
Welcoming attitude by everyone who works there even at 9am.
Updating previous review. I was helped by a nice lady, who I believe was a supervisor and made things right. Thank you again!
Great local credit union with friendly help full staff and Competitive interest rates
I can not say enoughgood things about this bank! From friendly service, to minimal charges for notary, late and all other.
I have been with them for about five years. I have never had a problem and they continue to impress!
Great service and associates
Excellent customer service
Great customer service .
Sad excuse for a bank. Will twist your words that is if they even let you talk with out hanging up on you. stole $2000 from me and they are doing nothing about it…awful
We love our Velocity Community Credit Union, it even has
Saturday morning hours.
The bank tellers are not knowledgeable of their bank’s policies. This led to me to being locked out from withdrawing money from my account.
I highly recommend Velocity Credit Union. There customer service is second to none!
Kelly Bozeman
Excellent customer service!
very nice people they will help you with whatever they have auto advisors to help you on how to buy a car there awesome well recommended
I’ve always liked banking at Velocity. The people there are helpful and your loan rates are the lowest around.
I have been a very happy Velocity customer for several years! The employees are professional, knowledgeable and helpful! I highly recommend Velocity!!!
World class customer service!
They will finance anything.
Cannot use internet to make payments on loans.
Rates go down significantly as u payoff and get new loans through them.
Very pleasant and extremely helpful
Excellent, definitely a people person
Great service and great experience 👍 …
Super nice and extremely helpful
My experience always the same, they great customer service, every one is willing to take care of you.
Cynthia was very helpful!
Best bank ever. Personal service that never lets you down. If you haven’t tried the mobile app to deposit your checks you’re missing out.
Fast service. Very friendly & informative
I have been with Velocity for about 30 years in all that time the have not disappointed me, i have had a car loan through them, Credit cards, Mortgage, travelers checks, cashiers checks, and they have always did what was advertised
She was very nice and very professional
Excellent assistance and guidance from Miss Amarilys
Thank you
Very behind the times, referring to online banking and such, which has an issue just about every other time you need to access your account. Also, you can’t count on friendly service here – It’s a pleasant surprise to actually speak to a friendly staff member.
I want to revise my review i just received a call from vicki p at velocity and she awesome! She informed me they were going to help with my issue.in the interim since writing my previous review ive examined the issue a bit more closely .i allowed myself to get bent out of shape and i shoild not have.thank you maam👍 …
Velocity Community is the best credit union for all your needs. I am a proud member for my whole life!
The people at velocity are so helpful and friendly! They make my day that much easier. I also think the online banking is helpful and is really convenient when you’re short on time. Thanks Velocity for all your help!
You can never go wrong, when the individual(s) serve you a big broad smile. That will always keep people coming back, and that is exactly the experiences that I have continued to observed at the Velocity Community Credit Union.
Gave me a great used auto loan rate and are always very helpful.
Still with them and always a great pleasure to deal with… Every department is so very helpful.
Wonderful service and amazing staff!
My debit card is great and easy to use everywhere. The best thing is there is very little fees involved . I love you opened up a branch in Jupiter. Thank you!
I refinanced a vehicle and had the best experience. Customer service was exceptional and I’m saving a great deal of money!
Great local credit union with the best savings program/incentives for kids we’ve ever seen! The also have very competitive auto loan rates and friendly service.
Thanks for such super service Cindy!
Velocity has changed my opinion on financial institutions. Fast,friendly, service. Very helpful and knowledgeable staff. Reminds me of the way banks used to be.
Velocity Credit Union has the best rates and has knowledgeable people that are freindly and helpful. I have been with them since they took over Florida Aircraft Federal CU.
Such a great credit union. The employees are so accommodating and friendly. The offerings are usually more competitive with what the big banks offer, but for less.
I have had Velocity for over 20yrs. Have had all my vehicle loans through them and always have had great rates. I highly recommend this bank
My experience with Velocity C.U . has been the best ever and the Staff always helpfull and friendly ! if i could i would tell their bosses they all deserve a a 2 week paid vacation to Hawaii , all expence paid , Thank You Charles S Member for 12 years for life
Cindy was awesome she fixed the problem immediately.
NEVER do a car loan with them. When you sell your car they hold the persons check for 10 business days. They are not a bank and do not have the ability to release funds etc. NIGHTMARE!! From the time we paid off the car to the time we could transfer title to to new owner was 3 WEEKS!! NEVER AGAIN VELOCITY!!!
Thank you Cindy! Very patient and helpful!!
Rates are great, but having MAJOR issues speaking with anyone! Have called numerous times, and have been routed to VM, where I’m unable to leave a message, as it says the system is not working. I’ve emailed three times, but no one responds. …
I switched over about a year ago from bank of America because of the high fees I had at bank of America. I have always had a great experience inside or out. Each employee has always treated me very well and I am thankful.
Velocity Community Credit Union is the best bank in Florida. The staff are always great with providing customer service. Great Job to the Team at Velocity Community Credit Union!
Organized, friendly and helpful. They made my first auto loan go so smoothly. I had so many questions and they were so patient with me. Great rates.
I’m 30 and have been with this bank since I was 4. Best bank ever. No fees for no reason like every other bank I hear my friends complain about. Super sweet and awesome tellers. Best loan programs ever!! I recommend this bank to all of my friends!!
Great rates, the Jupiter branch is fantastic, but ABSOLUTELY TERRIBLE CUSTOMER SERVICE from rude garbage account representatives who tell you to “call me back when you get home” when you’re locked out of an account, which happens monthly, …
I am not a person who readily changes accounts, but a few years ago I had it with the way corporate banks handled things. I choose to move my monies to a more consumer friendly way of banking. I have not regretted the change. I can walk in at any time and get the assistance I need. Love it.
I’ve been banking with Velocity for over 10 years. My parents are members. I’ve always been able to get solid service when needed, and enjoyed working with competent, helpful, knowledgeable employees.
Applied for a personal loan and loan consultant Luminita was not helpful at all. I’m a current customer and first was told one of my credit cards had to be reduced by 50% I paid it down 70% instead and then also paid down some of my other …
I love this bank!!!! I have been a member for years and have had many loans through them. They have the best rates and programs whether you are looking to buy a car or a line of credit!!!! One stop shop!!! Great service always!!!
Every time I go to a Velocity Community Bank Office, I am greeted with friendly faces! I have not had one bad experience with Velocity and I have recommend the bank to all of my friends.
The BEST place I’ve ever done my banking. always plenty of tellers who know what they are doing. very courteous to my needs. I’ve had 3 loans also and never had as much as a hiccup.
My name is Jeff Berkowitz and I’ve been a member/client of Velocity Community Credit Union for almost 3 yrs now.I’ve had accounts in the to big to fail banks lol and by far VCCU’s client relations and services are second to none. I highly …
Velocity community credit union has been apart of our family since before our children!! We love the personal care we get at the Royal Palm Beach office!! We are a 2 generation family customer!! Thanks Velocity!!
I love dealing with Velocity creit union. Not only are they very friendly but help is always prompt. After dealing with other banks and credit unions, it is evident that Velocity goes out of their way to help out. Thanks!
Decided to switch to Velocity from TD Bank because I wanted to do business with a local company. Very happy with my decision. Convenient locations, and easy to access ATMs for any necessary transactions. You can also make deposits using …
I have been with this Credit Union for over 20 years. They treat you like Family and everyone always has a smile when you are greeted. With POS and Shared branches it makes banking very easy and simple. …
I havve been a member of the credit union for over 25 years and they have grown with my family. My kids love the Kirby club, $ for grades, coin machine, car loans, along with our basic services. The Gardens branch is centrally located with convenient hours.
We’ve been a VCU member for a few years now and here’s what we’ve learned:
– Best loan rates around. Seriously. …
This credit union is good and some of there staff are very nice but their is a few the are extremely rude they don’t want to answer the questions your asking cause they just trying to get off the phone please find better people for there position.
Beware……….They have left a negative rating on my credit report for a supposed measly $3.00 discrepancy! Yes $3.00! What a petty business practice! I was a loyal customer for years prior .
We have been working with Velocity for about a year. Everyone that we have worked with has been very professional! They were very accomodating when we needed a last minute notary. I would highly recommend them to my closest…most skeptical friends👍 …
I love the Velocity Credit Union for many reasons: they are the only financial institution around that is dedicated to educating and encouraging children about finances; their “make the grade” program rewards children for their dedication to their school work; and the staff always provides friendly, informative service.
Very impressed with my service, they have really goid rates. I have no complaints I purchased a car and received in house assistance. All I can say best service and great bank. Wished they had other locations in Delray.
I highly recommend Velocity Community CU. They are always quick to help with opening account to replacing a Credit/Debit card for any reason and even helping with getting loans. What ever your needs are, they are there to help you. No big bank cares for you the way the staff of Velocity Community CU Does!!
Unbelievable Staff, great rates, quick and courteous service.
Velocity Bank is the best bank to have! As soon as you walk in, you get greeted by your name and it feels like home. The service is an A+. I would not bank with anyone else but Velocity. They have great rates and are always there to serve your need. A bank you can count on!
I have been a member of Velocity& Aircaft Fed’l Commmunity CU for so many years I can’t remember. I have had checking, savings, Kirby acct, mortgage, car loans, boat loans and truck loans. Never once have I ever dealt with one person that …
Unfortunately, this bank and its personnel after my mothers passing provided in my strongest opinion, the most inhospitable, rudest, imoral, unethical and unlawful business services/practices I have ever experienced from a bank! My attorney …
I have been banking with Velocity for 23 years. They treat you like family not just a number. If you need a home, car, boat, or RV loan they have the best rates and service. I would not bank anywhere else.
We have been clients of this credit union for over 25 years, it is such a great institution and the people are very nice and helpful. They are always there for our family whether it be car loans, signatures loans, etc., student loans, whatever! They are wonderful
Process was smooth. Team was great. Thanks
I was unsure if these reviews were legit. I recently moved to the area and became a member at VCCU. It has been a pleasant experience. I have everything that I need. The employees are incredibly friendly. It almost feels like family. They …
Awesome bank! My 12 yewr old daughter and I opened an account here and when she was 9 and we love it. Their outreach to children is great. They help teach children about financial responsibility. My daughter loves that she can win prizes. Staff is friendly and very helpful.
Hi,
My husband Al & I have been members of this Credit Union since 1976 and can honestly say we have never had a bad experience with them. Going in the door is …
customer service was great when I opened my account. Melissa got me a low rate for my auto loan. I had one small issue after, and kristin solved it for me no problem! So far so good!
What can I say about Velocity Community Credit Union that hasn’t already been said about the wheel, penicillin, or the iPhone? Well…next to saving four children and small goat from a burning building, joining Velocity Community Credit …
Velocity credit union kept my $100 deposit. I had temporarily left the area for business and on my return they had taken my money due to lack of activity.
Do not leave your money with this company. Donna Brown
The customer service at Velocity has really gone downhill in the last few years. It’s become nontransparent & sketchy. Losing a resource like a credit union is such a tragedy. …
I have been a loyal member of Velocity Community Credit Union for over 10 years now. They have financed 4 cars, a boat and a motorcycle for me. They are always easily accessible, friendly, informative and efficient.
I am so very happy to be a part of Velocity. Since the first time I came in I was treated like family. Everybody has been so very kind and accommodating. Not only that- I have continually found Velocity to have the best rates on offers on …
I recently bought a new car and used Laurel Smikle for the Application process the Andy Carpiuc, the Auto Advisor located in the Credit Union. The best experience and . I never stepped foot into a dealership. Andy found my new car and I dropped off my trade in and picked up my new car at the Credit Union.
Kristen did a great job helping me with a wire transfer at the end of the day. She could’ve been in a rush and ready to leave but she was patient and understanding. She was very helpful and thorough, and I’m happy to be a customer here!
I contacted Velocity Credit Union for a used auto loan. Thinking the car I wanted was too old, (11 years old) I thought that I would immediatley be turned down. The woman advised me on the phone that as long as the value was there, they …
My dad banked with this institution back in the 60’s and 70’s as he was a Pratt Whitney employee. As kids, we had savings accounts with Fla. Aircraft Fed. CU. As an adult, I still have an account, all of my accounts, with Velocity …
I’ve been a member for many many years and I am a huge fan of this credit union. They never give me trouble about looking up my info or holding my checks. I am very pleased with their customer service. …
I have been a member of the credit union since 1969. I’ve enjoyed all of the things that the credit union have to offer, car loan’s, saving and checking accounts and our Christmas club account. That’s how I would save money during the year …
Velocity offers convenient locations, easy-to-use online banking and phone app, kind tellers and employees, no stupid fees, and great savings account rates. They make a tangible impact in the community: I feel like my support for this …
I have been with Velocity since 1963. They are an excellent bank where there long time employees know you by name. Velocity has been the bank where I financed my cars, refinanced my home and took out many loans over the last 46 years of …
I’ve been a member of this bank my entire life as my mom and grandparents were members long before I existed. I’ve never had an easier bank experience. The mobile app is great and I love that I can walk in and get what I need without ever …
Cindy was amazing and attentive to my needs.
I have been with velocity for almost 7 years now and could not be more happier. They are excellent with my 5 yr sons account and the Kirby bucks program which he loves! I have used them for 2 car loans and they made it such a breeze. I highly recommend them for any of your financial needs!!
I’ve been banking with Velocity Community Credit Union for a long time (my brother worked for Pratt Whitney and has retired). All of the employees have always been very professional, knowledgeable and caring, no matter what the issue has been. I wouldn’t change to another banking institute for any reason. Thanks!
I highly recommend Velocity Credit Union. They are a refreshing change from the typical big bank. There’s always a friendly face to greet you and always enough tellers to handle the customers. Loan application and underwriting are quick and easy. Why would you bank anywhere else?
I have been with the credit union since I was the teenage daughter of a Pratt and Whitney Engineer. I am now middle aged with a teenage daughter of my own who has her own Credit Union Account. I have never had better customer service at …
DO NOT USE IF YOU ENJOY HAVING ACCESS TO YOUR MONEY WHEN YOU NEED IT
“System” has been down for who knows how long? Trying to pay my rent and my card won’t work, but every other card does and there are more than enough funds in …
I actually gave them a 5 star review 6 years ago. Boy, has that changed. The service has gone completely down hill. They are not the same bank they used to be, and I have been with them since 1983. They care nothing for their members. I …
Love Velocity. All three of my kids have accounts here and they love coming in to make deposits into their accounts and receiving their kirby dollars. With great rates on loans and savings plans, Velocity can help you with all your …
I’ve been a member of this credit union since 1979. They have always been courteous and helpful. No surprises as far as “fees” for services and their savings and loan rates have been better than most banks. It’s great to support a local …
This was by far the easiest transaction ever! Absolutely no stress! Work with Rosemary (Velocity) and Andy, with their Auto Advisor’s program! Andy ran all sorts of cars for me, got me the best deal for a reliable car…and even met me at the dealership to pick it up. I didn’t have to deal with the dealership at all.
My family and I have been apart of Velocity’s family for years. Each time I call my questions are answered completely and with kindness and care. I was on the phone with an employee when I received great news. Several months later I was …
BEST SERVICE AND RATES! I have been with Velocity Community Credit Union for a very long time and it is by far the best place to bank with. I’ve referred friends and family, they agree they would never go back to anywhere else.
Thanks to my wonderful dad (the best dad in the universe), introducing me to Velocity. I loved the way my father was treated and respected. There was a warm, caring, and inviting atmosphere, that I saw, I opened an account with Velocity. …
Diane was so helpful getting my accounts opened up
She was so helpful and friendly
I am very happy to endorse Velocity Community Credit Union. I have been a member of VCCU for around 6 months and I have enjoyed banking with them. The staff is extremely friendly and helpful. I really like the personal attention they give. It feels like I am family.
As the granddaughter of a past Pratt and Whitney employee, I have been a member of this Credit Union for almost 20 years now and couldnt imagine doing my banking anywhere else. From the friendly staff, to the fantastic service, this place …
The specialist that assisted me was so kind she’s very pleasant thank you Evelyn
Ingrid was very helpful and timely with my loan request.
I have had wonderful experiences with Velocity the tellers and associates are always friendly and helpful! My Debit card was recently compromised they were quick to resolve the issue and get me a new card. I also have my Auto loan threw Velocity they gave me a very low interest rate. Over all just a good place to do your banking!
Velocity Community Credit Union and their staff are awesome! Anyone whose ever had “no so good credit” knows how tough the road to rebuilding it can be; The fact that I was able to get a car loan from them when I was turned down everywhere …
Always a positive experience. I’ve been with this credit union since I was probably 15 years old when it was Florida Aircraft Federal Credit Union. I’m in my 60’s and still have my checking, savings, all of my cars are financed through …
Been a member since the 1980’s when the credit union was known as Florida Aircraft Federal Credit Union and my father was an employee at Pratt and Whitney. I chose this credit union because I would not be able to maintain a high minimum …
I had Velocity Credit union for 20 or plus years and they are amazing every year!!! All about there customers and making us Happy!!! Thank you for being an amazing Bank and home to my money LoL!!! Keep up the excellent work.
What a wonderful banking/loan experience. Velocity’s team is responsive, attentive, and most of all willing to go the extra mile. Specifically, Glenda, Cindy, Melissa, & Ingrid have been so helpful! …
If you need a car loan and someone to help you find a car this is the place!! Very smooth transaction! Loan officer was Great! Andy Carpiuc was Excellent in finding me a car…I had been renting a car for 5 weeks …totally frustrating to …
My husband and I have been members for 30+ years. Velocity Community Credit Union has helped us meet many milestones in our lifetime. Our children and parents have also become mebers over the years. I love the personal attention I get …
I have been with Velocity since it was Florida Aircraft Federal Credit Union. I started off with just a savings account when I was about 11 years old. Not one time have myself or my family had any problems with them. They are always very …
I’ve been with Velocity since I moved to Florida back in 1996. Thanks for my father who has since retired working for Pratt & Whitney, I was able to gain access to all the credit union had to offer. They have always managed my account …
We love the Velocity Community Credit Union! We own a Limousine business and they were so helpful, knowledgeable and easy to work with! We refinanced all of our vehicles through Velocity with the best interest rate we can find in the area! …
Velocity is a great bank full of awesome people who are willing to help you! I visit the PGA branch and I’ve never had a bad experience. Did you know they can also save you money !! I was paying 11.7 % APR for my car and refinanced under …
I have been with Velocity Credit Union since 1992 when my husband and I got married. He was already a member so I was added to his accounts. They are wonderful there. They go above and beyond for your needs.The service is amazing. We even …
Velocity Credit Union is the absolute best. I have been a member for several years. I have purchased several vehicles and financed them through Velocity. I have always received exceptional service from Melissa and they have always been …
Lumi is wonderful and very through thank you for your AMAZING customer service!
Avoid this credit union at all costs. I came in and picked multiple rolls of quarters. One of the rolls had pennies stuffed between quarters to fill it up. When I found out I called them to explain and they stated that customers bring in …
She was calm, polite and very helpful. I came in annoyed and left satisfied.
My experience in this branch was great, staff was friendly and efficient. Will gladly re-visit.
The customer service was like family. Great experience and great feel.
Used them for an auto loan and had a terrible time once the account was set up. The website has a terrible user interface, with difficulty from logging in to finding *where* to make payments. After a few years, I went to close out my …
Always the best service! Nice to call and be able to speak to a human! Very nice and helpful lady. Thank you!!
I was locked out of the mobile app and Cynthia quickly diagnosed the problem.
Carmen and Daniel were great. The process was very easy.
Do not get your mortgage from here. Go somewhere else. As the lower reviews suggest, their customer service has plummeted these last few years.
HI,
I wanted to thank a particular staff member of yours: Kyra Tobin. Not only did …
Cindy handled my request in a professional manner. Her kindness is greatly appreciated as well.
Everyone at Velocity Community has been friendly and professional.
I just used Andy Carpiuc, from their Auto advisor department to help …
Andy C. from Auto Advisors was awesome and has now helped in our search for two vehicles financed through Velocity.
She was great very efficient and tremendous help rlp weigh details an asset to our very dependable credit union
My coworker raved about this place for years and I finally got on the train. I wish I had done it sooner. I’m pleasantly surprised at their service every time I speak with them. I highly recommend!
Cindy went above and beyond to resolve my check deposit. She also provided great communication and follow through.
I have been with velocity for many years that are help is always spectacularly spectacular and Kyra service to help me with my recent needs on my accounts was outstanding
I’ve been a member of VCCU for many years and have always been satisfied with their services. I recently contacted them to obtain information regarding an auto loan. Kevin Bastos took my call and I must tell you that I cannot be any more …
Carmen was very professional and accommodating throughout the process. I had a pleasant experience with her today.
Joined this credit union because I had heard credit unions gave better rates but was more than disappointed with my experience. I was interested in a vehicle loan, and from start to finish the woman I dealt with was dismissive and was …
I put in for a new card over a month ago and have yet to receive it in the mail. I’m receiving mixed information from the ladies at the bank. One is telling me its in the mail and the other is telling me its still in production. Ive been …
Velocity os a great credit union. Their customer service is extraordinary!!
Karlene was a pleasure to work with. She explained everything in detail to us. Because of her, we will be taking advantage of some opportunities for home improvement.
Keep up the great work!!!
Cindy is very helpful, informative and generally an incredible associate. She goes out of her way to find answers. Always friendly, always kind
I have been a customer at Velocity Community for many years. The staff always goes above and beyond to make sure each transaction is handled promptly, professionally and accurately.
Thank you Aida Alvarez from Royal Palm Beach, it was a pleasure to have you assisting me. Your service was excellent thank you
I am very happy with the result …
Excellent Customer service. Everybody is very friendly specially Sherri who help us and wanted to make sure we understood everything.
Ingrid is the Greatest! She is very pleasant, professional & knowledgeable. I highly recommend her she deserves 10 Stars! Priscilla was also amazing!
I was recommended to your credit Union by two local friends for a car loan. I contacted the bank and was assisted by Kevin B. He provided great customer service while being very attentive to my questions and needs. Kudos to Kevin for doing …
I called seeking assistance. Cindy was incredibly helpful, pleasant, and knowledgeable. Her patience is very much appreciated! Kudos deserved!!! A+ service!
I was very satisfied with the service I received from VELOCITY over the last 53 years. Enjoyed my dealings with Ingrid as she was very helpful in my transactions.
Always a pleasure to work with the staff at the credit union. They respond in a timely manner and have always been most helpful over the past 20 years.
My Name Is George Bartolome Thirty Three Year Retired Public Servant Fire Fighter ,I Would Like To Take The Time To Commend M.s Melisa Booth , She Was Very Helpful Knowledgeable and Professional , She Helped me With A New Car Loan and …
Excellent customer service. Highly recommend Velocity Community Federal Credit Union for any and all banking needs.
Every experience is always great! They care about their members. Sherri made our closing so seamless and Daniel made the application process stress free!
Velocity community credit Union Palm beach Gardens have the most friendly and knowledgeable staff when you are there you feel like you’re family my experience with Shadana is off the chain she is the most beautiful heart she knows her job and she’s a great assist….
Velocity has always made taking out a loan simple and painless. Professional banking with a family feel. Thanks to Carmen and Luminita for the quick turn around in this loan.
I have been a member with Velocity for many years and I have had nothing but the best experience every time I either have call or go in person. Their system is easy to use and everyone is friendly and efficient.
I have been working with Kyra Tobin for probably close to 6 yrs. She has gone above and beyond more times than I can count . Always pleased that my emails phone calls and questions are answered and handled immediately . I have several …
I love banking with Velocity. They are always SUPER helpful and friendly. I had the pleasure of Cindy today and she was amazing. She was very professional and helpful.
Stay away from this credit union!!!!! Money was suspiciously taken out of my account and they won’t even review it! I don’t use my credit card with them, yet they had me owing a lot of money. I paid it and never used the card. The next …
I’ve been a member of Velocity Community Credit Union since 2009 and have always found them to be helpful, friendly and professional. Recently Chrissy helped me with one of my payees and greatly relieved concerns that I had. ☺
I’ve been with Velocity for over 10 years. So easy to do business with. Worked with Ingrid for my last loan, she was very helpful & processed my request timely.
Stay away. They offer competitive interest rates which originally got me to join. Customer service is TRASH. I’ve never experienced customer service this poor at any other bank I’ve used. Expect surprise fees that you won’t be notified …
Melissa has been so patient with me as I e taken weeks to make a decision! She didn’t care about how long I took, just wanted to help me! I am so appreciative of her professionalism and patience. I love Velocity! We will continue to finance through them only!
Five Stars to Charlayna who help me open up a savings account. Charlayna was beyond wonderful, beyond professional she is a great representative to the Velocity Family with 20 years of experience, I know I can trust her word. I do …
Andy is the absolute best!! Amazing communication. He was able to find me the exact car I wanted and connected me with a dealership the day after. He made the entire car buying process very smooth. 100% recommend talking to Andy before buying your next car!
They were great years ago…but they’ve officially gotten too big for their britches and have lost their minds. I’ve been a member since 2013 and had an account with money in it at their establishment that I opened with Lynn at their …
Cindy was awesome! On a late Friday afternoon she was patient, helpful, courteous, personable and best of all knowledgeable to fix my immediate problem. She helped with my bill pay and when I couldn’t access the website via laptop, she …
All of our experiences with Velocity Credit union have been amazing. Especially the refinancing of our home. Daniel and Carmen made this process so easy for us. There was no stress involved whatsoever. We will continue to use Velocity for any future loans or financing that we need.
Had a wonderful experience working with the velocity loan team and auto advisor. Melissa booth was very clear on rates and sent my first email rapidly. Aida was very friendly and helped remind me when I forgot about signing certain …
The customer service here is always stellar. This review however, is to highlight the Velocity Community Credit Union’s Auto Advisor, Andy. I can’t say enough. He is exceptional! His knowledge base will make your purchasing power that much …
I really like the ease and understanding I experience whenever I contact Velocity Community Credit Union. The main reason I think I like Velocity is that “they” used good “interview judgments” when hiring their staff. Everyone has been …
Velocity Community is outstanding. Went to them for a vehicle loan a few years back and not only did they have phenomenal rates for me, but their continued service over the years has been exceptional. I just called in today with a question …