Velocity Credit Union is a full-service financial institution that provides a personalized local banking alternative since 1947 in the Austin, Texas … See more
Velocity Credit Union has the worst website experience I’ve seen. Since this is a bank, this is the primary way in which you will interact with their services. Their poor, underinvested website has led to many errors with their service. Please invest in your website.
I have never dealt with a more “ghetto” bank in my life. An obviously fraudulent charge was charged on my account. Unlike every other bank I’ve had they didn’t flag it. Even though it was a charge from somewhere near Turkey. The people I …
I have been a member at Velocity Credit Union for more than 30 years. I have always loved them until now. I have spent this past week attempting to log in to the mobile app and trying to use the 24 hour voice banking system to no avail. It …
Awful phone support !!
People who answers the phone calls … not good , make you do call over and over … and guess what you wait for more than 30 minutes each call
THIS CREDIT UNION IS FRAUD !!!! Waited 45 minutes on hold with customer service , then when someone did answer he pretended he couldn’t hear me and hung up !
Horrible customer service. I’ve multiple time found myself without access to my money because of their peculiar policies. I will be closing my account.
Tina is terrible, collections department is terrible, very rude, very demanding, don’t care about customer, wont work with anyone. Only THEY can have a attitude, if you have one they will straight up hang up.. haha what a joke
I can’t believe you can NOT make online loan payments! And the charge $10 for a phone payment! They do not deserve to be the bank for the city conservation program.
They changed they online payment system. Cant find a browser on Windows, Apple, or Android that works. Really frustrating. A New Year and the online payment system is still a failure.
This is the worst bank ever. They keep your money and never send you a statement. Even if the loan is paid off they continue to withdraw the money and keep it.
Terrible service, I have a problem due to an accidental purchase and the agent who answers the phone is not pleasant at all, and he refused to help me, the name is Angel I really feel bad, because I think that as an agent he should help us not to lose our money, but he don’t let me option,
Inflexible ridiculous proof of address documents required to sign up for an account. The website was broken, calling in was no help. The employee sounded bored and didn’t assist at all.
I got an auto loan from them… I was like one or two months behind payment because of financial issues… As I was trying to explain how I was going to pay them.. A lady from the collections agency was being so rude and not trying to …
Never in my life have I ever has a customer service rep speak to me they way Tina did today. I’m so disappointed in how she handled my situation. I have reached out to the President of the company and hoping to hear back soon.
ATMs that are offline more often than not. Sparse locations to boot… what’s to like???? I mean, what good are you if you aren’t available to your customers???
I WOULD GIVE A NEGATIVE STAR REVIEW. IF YOU LIKE 30-60 MIN HOLD TIMES THIS IS THE BANK FOR YOU ! HORRIBLE CUSTOMER SERVISE ! DONT DARE TO ASKED HELP ON PAYMETS UNLESS YOU WANT A 10$ FEE EVERYTIME !!!! THIS PLACE IS A JOKE !!!
Do not use this credit union! There are plenty others that are better than this one. I have experienced problems paying bills, transferring money, and communicating with staff. Please do not use them.
AWESOME EXPIERENCE ON 2 CAR LOANS AND 1 PERSONAL LOAN!!! I LIVE 6 HOURS AWAY BUT THIS IS TRUELY MY BEST BANK FOR BUSINESS MY PARENTS USED THEM TOO AND GOT THE SAME EXPIERENCE!!! I LOVE THEIR GREAT CUSTOMER SERVICE , THANKS ARTURO AND OTHER PERSONEL THAT HELPED ME OUT .
We were in the market for our 1st car and they were the only ones to finance us. They have been so helpful and beyond understanding. Would definitely buy 2nd car with them!
Lines are always backed up , no less than 40 minute wait ( drive trough ) only two branches near me . Awful terrible do not bank with velocity . One star is giving too much credit 👎 …
Since becoming a member in 2015, I must say customer service is nonexistent. Forget trying to call in as I have spent almost 2 hours on hold!!! I know I could have selected “1” and someone would have called me back. On one occasion when I was able to do that, I received a call back 5 hours later!!
My card was turn off repeatedly, Ill call to fix the issue and it get turned off again and again. The drive thru is inconvenient. Hold time for customer service is ridiculously long. Its been a terrible experience this past year.
Angel provided exceptional customer service and patience when I called multiple times concerning fraudulent debit card charges. I appreciated his professional demeanor!
This community bank has very low customer service. I will be taking my loan business elsewhere wheew a customer is appreciated and not just a number on the wall. Dont borrow or bank with them.
I tries to get a balance on my car loan! Was unsuccessful, called 1800# and got a long wait just to hear there are closed! How are we supposed to see our loan amount or payoff amount?? Really frustrated about the online or automated service!
Terrible online banking!!!! Terrible app!!!! Terrible customer service. I’ve called a dozen times at different times and have yet talked to anyone. I will avoid doing future business with them at all cost and I am in the process of switching auto loans. I no longer feel like dealing with this headache of a bank.
Horrible customer service. More of a headache then helpful absolutely no desire to resolve any problem! After years of banking with velocity I will definitely be looking for another credit union
WORST CUSTOMER SUPPORT EVER!! Do NOT become a member of this credit union. They do NOT care of account problems or the clientele. Especially when the problem was caused by one of their own account managers!!!
Have had much trouble with this bank, either the ATM is out of service, the voice banking is not accessible, their operators sound overwhelmed¬ accessible, I’m unable to make ATM deposits ,is always rejected. I don’t have this issue at S Lamar location it’s been such inconvinience at 11st/i35 branch
Impossible to get a living person at the site. Every few months I can’t sign in, security changes, who knows. Since I visit dozens of sites every day, I can always count on several being screwed up, so you can count on losing several …
A credit union that actually cares and wants the best for their members! Great loan options, top notch customer service, and trustworthy staff. I’ll always recommend Velocity!
Phone service is HORRIBLE!!!!!!!!!! Customer service, over the phone is worse than HORRID!!!!!! RUDE, DISRESPECTFUL, OBNOXIOUS!!!! This is about the 7th time I have dealt with them over the phone. I understand why people loose it!! This …
I Love Velocity and the customer service is great.
I would just love that if I need to deposit money through the ATM the money would go in that same minute, in case I need to make use of it immediately. Besides …
Tried to put my car on auto pay but their archaic way of doing things at the bank made me miss a payment because I thought it was on auto pay. They just dinged my credit and could care less. Go with a modern bank, if the bank tells you to print, sign and scan something to set up auto pay then your at the wrong bank. DON’T BANK HERE
The inside is still closed to the public, the drive through I have stopped by 3 weeks in a row. I have had to wait over 30 min in drive through for withdraw. Horrible service. Been a member over 12 years and it has been nothing but horrible the past year all kinds of issues.
DO NOT GIVE THEM YOUR MONEY!! The negative reviews are true … the positive reviews are ones are posted by employees or bots made to make the reviews better. The customer service is the worst I’ve ever seen. They will sweet talk to you …
Poor online service. Rude telephone service. Almost non-existent communication. Charged me late charges for two years without my knowledge when the loan got out-of-synch. I called, paid off the loan and all the late charges and then …
This is the only bank I’ve had this kind of terrible experience with…it is almost impossible to talk with someone..
my loan got shopped to them by dealership.. …
We’ve been members for 16 years. I’ve received better customer service walking up to the window at Wells Fargo, as a complete stranger, than at Velocity Credit Union, where we have both personal and business accounts. …
I HATE THIS BANK. 1) Pack a lunch because if you are coming here, prepare to be in line a VERY long time, 2) these virtual banking machines in the drive through are absolutely terrible. …
Super-easy experience applying for a loan. I heard back from Corey within 24 hrs, and he explained everything to me before sending the docs. Exceptional service, and the reason why Velocity has been around so long!
Awful experience. The customer service it bad and they have some of the most nonsense practices. For example you have to wait about two weeks to get a debit card from them when you open an account. Now that wouldn’t be a problem except for …
The credit union needs to take control of the company that services there credit cards. The 800 number has the worst attitude and service.. completely condescending and disrespectful. We told them that we Will let velocity know but they …
I can do everything online pay loans, connect with quickbooks etc. I Could take deposits with photo from phone if I give up my printed statements but I am not willing to do that. I think that policy is pretty poor. That and their allegiance …
Vickey in the Loan Department at Velocity CU has been amazing to work with. I had questions about the possibility of flipping a home and/or buying a second home and needed a knowledgeable banking partner related to this. She took her time …
The only credit union that holds my car loan, that charges me $26 for making a car payment in person. When I asked about the extra note on my receipt the teller could not explain it. How can you give someone a receipt and not know how to …
Banking with them has been absolutely horrible. I have so far deposited 7 checks and have had to wait 8 days to access every single check. I work on the road. The app is horrible and I can’t get answers from anyone about my account or …
The only reason I am giving them one star is because that is the only option I have so that I can write a review. I have never had so many problems with a bank before. What put me over was that I recently deposited a check on the mobile …
My banking experience was awesome today as usual. Lance was very helpful with reopening my closed account. Very friendly and talkative. I would highly recommend Velocity to anybody needing to open a bank account in the future.
There was a Cpi put on my auto loan account unnecessarily. After calling and speaking with customer service I was assured they would look into the matter and correct the issue. They did. Problem resolved.
Worst lending experience EVER! I bought a GAP policy from Velocity when I purchased my vehicle. I was in a not at fault accident with an uninsured motorist. After my insurance paid Velocity I was unaware GAP didn’t pay the balance until 6 …
Velocity CU has been my primary CU since the early 2000’s, heck I even worked there!! I have always directed folks to bank with this them and have never had a bad experience. But today…. Velocity has decided that loyal members are no …
I should have switched years ago!! I was with Bank of America for years and they are just this gigantic entity that could care less, I knew my business absolutely did not matter to them. My very first experience at Velocity Credit Union on …
I don’t understand why anyone would trash Velocity’s customer service, whether on the phone, at the drive-up, or in the lobby.
During my nearly two decades of banking with this credit union, I have always …
By far the worst CU we’ve ever encountered or worked with. So bad, we literally traded in my vehicle to get out of the loan. We went through Rate Genius to refinance my vehicle originally just two months ago. Initially it seemed like …
It is Impossible to make a payment since 03/01/2021. For some reason Voilitcy went to a new computer system and changed our account number. I have been trying since March 1st to make a payment. I was told a speciaist would have to assist …
I have been a member of this credit union since 1991. Recently we decided to start using our personal checking again after being dissatisfied with another bank we had been using. We changed all of our online bill pay back to velocity (was …
Lost my business card and the agents over the phone can’t ever “find my card” or account with my social, EIN, or name and date of birth!! I’ve been on hold for over 1 hour and every agent i get aren’t any help at all. There should really be …
I would like to thank Angel Member Services for thanking the time to listen to my concern about sending information to the credit bureaus. He was able to investigate and follow thru to make the necessary corrections. Velocity has an awesome employee that goes above and beyond in helping its members.
There are better choices and safer places for your money. I will be closing all my accounts and family member accounts. I gave them 3 weeks to contact me about a serious matter and they instead just closed my account. The worst customer …
Other reviews of one star surprised me and haven’t been consistent with my experience at all. I have banked with Velocity CU for years and have always found their services to be friendly, helpful, and convenient. The only reason that I …
We’ve been with Velocity CU for almost 20 years for both personal and business accounts and really like them. The people at the downtown, Ben White@Lamar, and N IH35 have always been professional, quick, and super helpful with business …
Corey in the Lending Department in Austin is amazing. Me and my husband are rider to rider purchasing a 2013 Victory. The seller along with us live 4 hours away and per bank policy long distance loans have to be signed in person both seller …
Seriously, DO NOT use this bank. I am a disabled veteran in a serious financial hardship, and currently I am 2 months behind and literally made a payment recently instead of being able to buy groceries due to them threatening me. 2 weeks …
I don’t normally leave reviews, but I just had to this time. I had bad credit and a vehicle, I had co signed with an ex, repoed. No lender would give me a time of day to get a new vehicle because I was in need of one, but velocity did. …
I would just like to say I am truly excited to be using velocity for my vehicle loan. I had a major issue occur in my life an spoke with Gwen who truly helped me out she took alot of pressure off of me. Made me feel everything would be ok. …
I’m on my 5th attempt to make my first payment. I’ve heard numerous times “it’s not my job to take payments” been transferred and hung up on. When selecting the automated call back option you don’t get a call back. Hold times are about an …
I LOVE MY VELOCITY CREDIT UNION! over 20 years of being a member and they have always been there for me. i have received great customer service with lots of help along the way with business advice.
Thank you Velocity
I am beyond satisfied with the services provided to me by Velocity and it’s staff members. Every one is always friendly and prompt. Not sure why people are having trouble paying loans on line. Their app is a super convenient way to deposit …
Been with Velocity for years and always had great service with them. I’ve been impatient at times, but they’ve always been pleasant and helpful. Clean facility. Atms in convenient locations. Easy online resources. Highly recommend.
Terrible experience with this company. I paid off my loan and the auto pay continues to draft every month even though I owe them nothing. I’ve called several times about this issue, closed all accounts, canceled autopay twice (once before I …
Really really bad service. I signed up for automatic ACH payments on Feb 18th, 2021 and never received any further communication from Velocity Credit Union regarding if this was scheduled in their system. Almost a month later, my payment is …
I typically don’t write reviews; however, I felt it necessary to write a review about our experience with Velocity. I can’t stress enough as to how bad their customer service is. We’ve been a customer with Velocity for over three years and …
Everyone is very nice and very helpful at Velocity…if you can ever reach them. I’ve called a several times over the last week attempting to ask a simple question about my account. I’ve had to hang up and call back after being on hold for …
My card got compromised and I was told on the phone to go in and get a card. I went to the down town location and the lady in the middle asked if she could help I told her my card was compromised and that I had to get a new card. I guess …
I would not recommend this credit union. When I attempted to refinance my vehicle, financed by Velocity, they quoted a higher interest rate than the one I currently have, although my credit is substantially greater than it was when I …
would not recommend. Feels very outdated and disorganized. I had a simple loan for an AC unit through Austin Energy which I paid off recently and closed accounts. However, Velocity is still withdrawing monthly payments as if I haven’t paid …
Velocity people are awesome. great service great personel. The only reason for 4 star is that I can’t see my personal and business account at one place together.
I had the best customer experience ever with Crystal G. Asst. Mgr. in the downtown branch. Crystal went out of her way to help me. She currently is using a Medical Scooter for a leg injury and she got up repeatedly to fulfill my customer …
One star is generous. Terrible customer service. The absolute worst. The representatives taking calls are rude and unhelpful. This is quite literally the worst bank. I am closing my account and would encourage anyone considering opening an …
The last few years with Velocity have been awful. Useless, buggy apps they insist you download crash and need constant updates. If you travel at all, expect your card to constantly get locked(3 times this month for me) and get ready to be …
Velocity Credit Union is stuck in the 90s. Remember back then it felt like Banks made their money mostly from overdraft fees? Like they rigged their transactions so that they would have a better chance of getting that $30 from you? Well …
I was an auto loan customer and my car was destroyed in an accident. I continued to make payments while working with the insurance company on the final payoff. They made the final payment directly but it was apparently late. Now 4 years …
Absolutely the worst banking experience I’ve ever had.
– the online portal is archaic and not intuitive or user friendly whatsoever, there is no where that even shows what amount is owed by month, you would just …
Hello I was at the Velocity slaughter lane branch today. I had many questions and need help with my reward points, and on live pass word banking . Fran was very professional and knowledgeable in all the areas. I am glad I had Fran to help …
Love Velocity! Staff at the S. Lamar branch & also the Downtown branch are always friendly & helpful. For example, at the S. Lamar branch, one of their tellers let me know if I put my savings in their money market, I’d make much more in …
Been with Velocity for many, many years. Always helpful and great customer service. Their mobile banking system is very convenient. Highly recommend them.
They allowed seven unauthorized loan payments from a third party from my account and they refuse to refund all of my money “due to being outside the time frame allowed for disputes.” Their customer service is terrible! This is the worst …
I have been with Velocity for over twenty years and appreciate their service. Online I utilize the downtown branch. I really enjoy the convenience of online direct bill pay. When in town I utilize the Braker Lane branch. It is clean, …
As a member of 7yrs I have to say Velocity has been an excellent bank. I have not had any negative or poor customer service from them EVER. Any questions I’ve had were always answered right away and any issues were handled immediately. …
We opened our account with Velocity Credit Union Round Rock branch since the early 90s and they have served us well without any problem and we feel secure with them. Our son also opened his account here about 5 years ago.
If I could give a negative review I would. I signed a 73 month term with them on a car loan. Here at month 88 and they are still pulling money from my account, saying I still owe $13k plus. DO NOT USE THIS BANK! They do not care about the customer at all!
This bank has not been helpful at all. My car was totaled Nov 18 and I have to call everyday to see if they received the total loss check. I haven’t had the car since Nov 18th and now they are threaten to ruin my credit if I don’t pay my note. They have not been proactive on helping me at all. I will never bank here again.
They are a wonderfully helpful bank!! Nothing bad to say. If I had only one area of improvement I’d say the Autobanking portion could be a little easier. You have to move to a different website and then it becomes a little cumbersome. But even that is such a wonderful time-saver. Thanks!
I give 5 stars for the quality and friendliness of the service I receive from all the people with whom I interact. I take away a star for overall policies that lead to VCU not meeting all my needs all the time that require me to maintain …
Been a customer of Velocity Credit Union way longer than I should have been. The benefits of a credit union do not outweigh the issues I’ve faced with this bank. …
Getting my vehicle loans transferred to Velocity was quick and easy. The gals in the loan department made everything painless and easy to understand.
Customer service answers my messages in a timely manner and I’m never left asking follow-up questions. I’m very happy with my bank!
I’ve been banking with Velocity since they were Austin Municipal Federal Credit Union, about 25 years now. Their staff is top-notch and professional. Their services unmatched. They have my mortgage and any other major transaction I make. I …
I’ve been with Velocity Credit Union since 2007. I’m pleased with how well they handle their business. Their online banking is the best that I have used. The staff is knowledgeable and diligent. I used Velocity for an auto loan that …
Velocity Credit Union has the worst website experience I’ve seen. Since this is a bank, this is the primary way in which you will interact with their services. Their poor, underinvested website has led to many errors with their service. Please invest in your website.
there are better credit unions out there. Stay away from this one.
Customer service is rude and are the worst when it comes to communication.
I have never dealt with a more “ghetto” bank in my life. An obviously fraudulent charge was charged on my account. Unlike every other bank I’ve had they didn’t flag it. Even though it was a charge from somewhere near Turkey. The people I …
I have been a member at Velocity Credit Union for more than 30 years. I have always loved them until now. I have spent this past week attempting to log in to the mobile app and trying to use the 24 hour voice banking system to no avail. It …
Awwwwesome!!!
Extremely rude!!!
Great people!
Terrible customer service.
Good
Great customer service.
can never get them on the phone !!!!
Great service from people who care
Best Credit union ever
Outstanding personal service!
Ok
Love these guys! Been with them since 1997
Save yourself a headache and go to one of the larger credit unions in town.
The loan department came through for me when I need them.
Havebanked here for a couple of decades.excellent personal service
Great bank been with them for 10+years
I have been with them for 25 years never did me wrong. Yeah
I really appreciated the customer service that I from Lance Duckworth!
awe
Cool peeps. Rad place. Down for the people.
they are really helpful. beats wells fargo. bank of america, by far.
Good service and kind employees helps me in every banking situation
A member for 16 years, they have great service and rates.
Awful phone support !!
People who answers the phone calls … not good , make you do call over and over … and guess what you wait for more than 30 minutes each call
THIS CREDIT UNION IS FRAUD !!!! Waited 45 minutes on hold with customer service , then when someone did answer he pretended he couldn’t hear me and hung up !
Horrible customer service. You will wait in line in drive through for 45 minutes because they don’t staff correctly. They are also extremely rude
easy website to use
Friendly group of folks at the Round Rock branch. April and all of the group are always great to work with.
Terrible customer service, nothing like a place being empty and having to wait and wait and wait to make a simple transaction.
Fast drive thru and quality customer service I have been a member for six years now
Horrible customer service. I’ve multiple time found myself without access to my money because of their peculiar policies. I will be closing my account.
Tina is terrible, collections department is terrible, very rude, very demanding, don’t care about customer, wont work with anyone. Only THEY can have a attitude, if you have one they will straight up hang up.. haha what a joke
I can’t believe you can NOT make online loan payments! And the charge $10 for a phone payment! They do not deserve to be the bank for the city conservation program.
Great customer service and support when purchasing my vehicle!!!
They changed they online payment system. Cant find a browser on Windows, Apple, or Android that works. Really frustrating. A New Year and the online payment system is still a failure.
This is the worst bank ever. They keep your money and never send you a statement. Even if the loan is paid off they continue to withdraw the money and keep it.
crystal was the lady that helped me out today and I just wanted to say she was very very helpful and super awesome!! Thank you again.
Don’t bank here, they are the worst I have ever dealt with and they just steal your money with all these hidden fees. …
They refinanced my vehicle for a much lower rate! I’m looking forward to keep making business with this credit union in the future.
It feels like being part of a family when you bank with Velocity. I enjoyed my banking experience and they great rates!!
Great Customer Service from Aimee she was able to answer any questions I had and was very thorough with her explanations.
I have the upmost confidence in Velocity CU. I have been banking with them for years.
I’m editing this to reiterate how terrible this credit union is. Screw these people. …
Good rates Haven’t had too many experiences that were not great . I’ve been a member for over 27 years. I have three auto loans.
Worst bank in the world. Don’t ever use them. They give you a great loan then they steal your money.
Terrible service, I have a problem due to an accidental purchase and the agent who answers the phone is not pleasant at all, and he refused to help me, the name is Angel I really feel bad, because I think that as an agent he should help us not to lose our money, but he don’t let me option,
Updating my review to positive. Online banking is best. Customer service is slow but very polite and effective.
Inflexible ridiculous proof of address documents required to sign up for an account. The website was broken, calling in was no help. The employee sounded bored and didn’t assist at all.
I got an auto loan from them… I was like one or two months behind payment because of financial issues… As I was trying to explain how I was going to pay them.. A lady from the collections agency was being so rude and not trying to …
Never in my life have I ever has a customer service rep speak to me they way Tina did today. I’m so disappointed in how she handled my situation. I have reached out to the President of the company and hoping to hear back soon.
OK so I don’t bank there but man, I sure love their commercials. That actor (looked him up, Bill Wise) is a hoot. It’s super funny and creative.
Service with velocity credit union is the worst banck experience i had. don’t ever use this bank when financing a car.
Great Credit Union.
Love the new sign in method.
ATMs that are offline more often than not. Sparse locations to boot… what’s to like???? I mean, what good are you if you aren’t available to your customers???
I WOULD GIVE A NEGATIVE STAR REVIEW. IF YOU LIKE 30-60 MIN HOLD TIMES THIS IS THE BANK FOR YOU ! HORRIBLE CUSTOMER SERVISE ! DONT DARE TO ASKED HELP ON PAYMETS UNLESS YOU WANT A 10$ FEE EVERYTIME !!!! THIS PLACE IS A JOKE !!!
Do not use this credit union! There are plenty others that are better than this one. I have experienced problems paying bills, transferring money, and communicating with staff. Please do not use them.
AWESOME EXPIERENCE ON 2 CAR LOANS AND 1 PERSONAL LOAN!!! I LIVE 6 HOURS AWAY BUT THIS IS TRUELY MY BEST BANK FOR BUSINESS MY PARENTS USED THEM TOO AND GOT THE SAME EXPIERENCE!!! I LOVE THEIR GREAT CUSTOMER SERVICE , THANKS ARTURO AND OTHER PERSONEL THAT HELPED ME OUT .
Great Banking Site to Visit and User Friendly!!
We were in the market for our 1st car and they were the only ones to finance us. They have been so helpful and beyond understanding. Would definitely buy 2nd car with them!
I have been with Velocity for about 5 years. Best Customer Service Ever!!!
receive the Best customer service ever.
Lines are always backed up , no less than 40 minute wait ( drive trough ) only two branches near me . Awful terrible do not bank with velocity . One star is giving too much credit 👎 …
Since becoming a member in 2015, I must say customer service is nonexistent. Forget trying to call in as I have spent almost 2 hours on hold!!! I know I could have selected “1” and someone would have called me back. On one occasion when I was able to do that, I received a call back 5 hours later!!
My card was turn off repeatedly, Ill call to fix the issue and it get turned off again and again. The drive thru is inconvenient. Hold time for customer service is ridiculously long. Its been a terrible experience this past year.
Angel provided exceptional customer service and patience when I called multiple times concerning fraudulent debit card charges. I appreciated his professional demeanor!
This community bank has very low customer service. I will be taking my loan business elsewhere wheew a customer is appreciated and not just a number on the wall. Dont borrow or bank with them.
Great service, friendly people who are always willing to help.
I tries to get a balance on my car loan! Was unsuccessful, called 1800# and got a long wait just to hear there are closed! How are we supposed to see our loan amount or payoff amount?? Really frustrated about the online or automated service!
Terrible online banking!!!! Terrible app!!!! Terrible customer service. I’ve called a dozen times at different times and have yet talked to anyone. I will avoid doing future business with them at all cost and I am in the process of switching auto loans. I no longer feel like dealing with this headache of a bank.
Horrible customer service. More of a headache then helpful absolutely no desire to resolve any problem! After years of banking with velocity I will definitely be looking for another credit union
WORST CUSTOMER SUPPORT EVER!! Do NOT become a member of this credit union. They do NOT care of account problems or the clientele. Especially when the problem was caused by one of their own account managers!!!
Have had much trouble with this bank, either the ATM is out of service, the voice banking is not accessible, their operators sound overwhelmed¬ accessible, I’m unable to make ATM deposits ,is always rejected. I don’t have this issue at S Lamar location it’s been such inconvinience at 11st/i35 branch
Impossible to get a living person at the site. Every few months I can’t sign in, security changes, who knows. Since I visit dozens of sites every day, I can always count on several being screwed up, so you can count on losing several …
A credit union that actually cares and wants the best for their members! Great loan options, top notch customer service, and trustworthy staff. I’ll always recommend Velocity!
Wasy to work with and very helpful folks when you call them for anything.
I”ve had the best customer service and experience with this credit union. So glad I became an member 11yrs ago!
Phone service is HORRIBLE!!!!!!!!!! Customer service, over the phone is worse than HORRID!!!!!! RUDE, DISRESPECTFUL, OBNOXIOUS!!!! This is about the 7th time I have dealt with them over the phone. I understand why people loose it!! This …
I Love Velocity and the customer service is great.
I would just love that if I need to deposit money through the ATM the money would go in that same minute, in case I need to make use of it immediately. Besides …
Tried to put my car on auto pay but their archaic way of doing things at the bank made me miss a payment because I thought it was on auto pay. They just dinged my credit and could care less. Go with a modern bank, if the bank tells you to print, sign and scan something to set up auto pay then your at the wrong bank. DON’T BANK HERE
The inside is still closed to the public, the drive through I have stopped by 3 weeks in a row. I have had to wait over 30 min in drive through for withdraw. Horrible service. Been a member over 12 years and it has been nothing but horrible the past year all kinds of issues.
Need to get on line for a loan payment.
Web site doesn’t load on the computer and on the phone it comes back Server cannot be reached. …
DO NOT GIVE THEM YOUR MONEY!! The negative reviews are true … the positive reviews are ones are posted by employees or bots made to make the reviews better. The customer service is the worst I’ve ever seen. They will sweet talk to you …
I was trying to refinance my car through them and they will not work with immigrants. …
Poor online service. Rude telephone service. Almost non-existent communication. Charged me late charges for two years without my knowledge when the loan got out-of-synch. I called, paid off the loan and all the late charges and then …
This is the only bank I’ve had this kind of terrible experience with…it is almost impossible to talk with someone..
my loan got shopped to them by dealership.. …
We’ve been members for 16 years. I’ve received better customer service walking up to the window at Wells Fargo, as a complete stranger, than at Velocity Credit Union, where we have both personal and business accounts. …
I HATE THIS BANK. 1) Pack a lunch because if you are coming here, prepare to be in line a VERY long time, 2) these virtual banking machines in the drive through are absolutely terrible. …
Super-easy experience applying for a loan. I heard back from Corey within 24 hrs, and he explained everything to me before sending the docs. Exceptional service, and the reason why Velocity has been around so long!
Awful experience. The customer service it bad and they have some of the most nonsense practices. For example you have to wait about two weeks to get a debit card from them when you open an account. Now that wouldn’t be a problem except for …
The credit union needs to take control of the company that services there credit cards. The 800 number has the worst attitude and service.. completely condescending and disrespectful. We told them that we Will let velocity know but they …
I can do everything online pay loans, connect with quickbooks etc. I Could take deposits with photo from phone if I give up my printed statements but I am not willing to do that. I think that policy is pretty poor. That and their allegiance …
Vickey in the Loan Department at Velocity CU has been amazing to work with. I had questions about the possibility of flipping a home and/or buying a second home and needed a knowledgeable banking partner related to this. She took her time …
The only credit union that holds my car loan, that charges me $26 for making a car payment in person. When I asked about the extra note on my receipt the teller could not explain it. How can you give someone a receipt and not know how to …
Banking with them has been absolutely horrible. I have so far deposited 7 checks and have had to wait 8 days to access every single check. I work on the road. The app is horrible and I can’t get answers from anyone about my account or …
The only reason I am giving them one star is because that is the only option I have so that I can write a review. I have never had so many problems with a bank before. What put me over was that I recently deposited a check on the mobile …
My banking experience was awesome today as usual. Lance was very helpful with reopening my closed account. Very friendly and talkative. I would highly recommend Velocity to anybody needing to open a bank account in the future.
There was a Cpi put on my auto loan account unnecessarily. After calling and speaking with customer service I was assured they would look into the matter and correct the issue. They did. Problem resolved.
Worst lending experience EVER! I bought a GAP policy from Velocity when I purchased my vehicle. I was in a not at fault accident with an uninsured motorist. After my insurance paid Velocity I was unaware GAP didn’t pay the balance until 6 …
I’ve been Velocity for over 10 years…I use to feel like family now I feel like a number. Customers has progressively gotten worse..
I love my 40+ year relationship with Velocity Credit Union. It has always been boring and not dramatic like I want my banking to be!
Velocity CU has been my primary CU since the early 2000’s, heck I even worked there!! I have always directed folks to bank with this them and have never had a bad experience. But today…. Velocity has decided that loyal members are no …
I should have switched years ago!! I was with Bank of America for years and they are just this gigantic entity that could care less, I knew my business absolutely did not matter to them. My very first experience at Velocity Credit Union on …
I don’t understand why anyone would trash Velocity’s customer service, whether on the phone, at the drive-up, or in the lobby.
During my nearly two decades of banking with this credit union, I have always …
By far the worst CU we’ve ever encountered or worked with. So bad, we literally traded in my vehicle to get out of the loan. We went through Rate Genius to refinance my vehicle originally just two months ago. Initially it seemed like …
It is Impossible to make a payment since 03/01/2021. For some reason Voilitcy went to a new computer system and changed our account number. I have been trying since March 1st to make a payment. I was told a speciaist would have to assist …
I have been a member of this credit union since 1991. Recently we decided to start using our personal checking again after being dissatisfied with another bank we had been using. We changed all of our online bill pay back to velocity (was …
Lost my business card and the agents over the phone can’t ever “find my card” or account with my social, EIN, or name and date of birth!! I’ve been on hold for over 1 hour and every agent i get aren’t any help at all. There should really be …
I would like to thank Angel Member Services for thanking the time to listen to my concern about sending information to the credit bureaus. He was able to investigate and follow thru to make the necessary corrections. Velocity has an awesome employee that goes above and beyond in helping its members.
There are better choices and safer places for your money. I will be closing all my accounts and family member accounts. I gave them 3 weeks to contact me about a serious matter and they instead just closed my account. The worst customer …
Other reviews of one star surprised me and haven’t been consistent with my experience at all. I have banked with Velocity CU for years and have always found their services to be friendly, helpful, and convenient. The only reason that I …
We’ve been with Velocity CU for almost 20 years for both personal and business accounts and really like them. The people at the downtown, Ben White@Lamar, and N IH35 have always been professional, quick, and super helpful with business …
Corey in the Lending Department in Austin is amazing. Me and my husband are rider to rider purchasing a 2013 Victory. The seller along with us live 4 hours away and per bank policy long distance loans have to be signed in person both seller …
Seriously, DO NOT use this bank. I am a disabled veteran in a serious financial hardship, and currently I am 2 months behind and literally made a payment recently instead of being able to buy groceries due to them threatening me. 2 weeks …
I am a 20+year customer of this bank.
I much prefer to leave positive reviews, but after my experience with Velocity today enough is enough. …
I don’t normally leave reviews, but I just had to this time. I had bad credit and a vehicle, I had co signed with an ex, repoed. No lender would give me a time of day to get a new vehicle because I was in need of one, but velocity did. …
I would just like to say I am truly excited to be using velocity for my vehicle loan. I had a major issue occur in my life an spoke with Gwen who truly helped me out she took alot of pressure off of me. Made me feel everything would be ok. …
I’m on my 5th attempt to make my first payment. I’ve heard numerous times “it’s not my job to take payments” been transferred and hung up on. When selecting the automated call back option you don’t get a call back. Hold times are about an …
I LOVE MY VELOCITY CREDIT UNION! over 20 years of being a member and they have always been there for me. i have received great customer service with lots of help along the way with business advice.
Thank you Velocity
I am beyond satisfied with the services provided to me by Velocity and it’s staff members. Every one is always friendly and prompt. Not sure why people are having trouble paying loans on line. Their app is a super convenient way to deposit …
Been with Velocity for years and always had great service with them. I’ve been impatient at times, but they’ve always been pleasant and helpful. Clean facility. Atms in convenient locations. Easy online resources. Highly recommend.
Terrible experience with this company. I paid off my loan and the auto pay continues to draft every month even though I owe them nothing. I’ve called several times about this issue, closed all accounts, canceled autopay twice (once before I …
Really really bad service. I signed up for automatic ACH payments on Feb 18th, 2021 and never received any further communication from Velocity Credit Union regarding if this was scheduled in their system. Almost a month later, my payment is …
I typically don’t write reviews; however, I felt it necessary to write a review about our experience with Velocity. I can’t stress enough as to how bad their customer service is. We’ve been a customer with Velocity for over three years and …
Everyone is very nice and very helpful at Velocity…if you can ever reach them. I’ve called a several times over the last week attempting to ask a simple question about my account. I’ve had to hang up and call back after being on hold for …
My card got compromised and I was told on the phone to go in and get a card. I went to the down town location and the lady in the middle asked if she could help I told her my card was compromised and that I had to get a new card. I guess …
Share secured loans offer good interest rates. Like ease of using website to make loan payments!!
I would not recommend this credit union. When I attempted to refinance my vehicle, financed by Velocity, they quoted a higher interest rate than the one I currently have, although my credit is substantially greater than it was when I …
would not recommend. Feels very outdated and disorganized. I had a simple loan for an AC unit through Austin Energy which I paid off recently and closed accounts. However, Velocity is still withdrawing monthly payments as if I haven’t paid …
Velocity people are awesome. great service great personel. The only reason for 4 star is that I can’t see my personal and business account at one place together.
I had the best customer experience ever with Crystal G. Asst. Mgr. in the downtown branch. Crystal went out of her way to help me. She currently is using a Medical Scooter for a leg injury and she got up repeatedly to fulfill my customer …
One star is generous. Terrible customer service. The absolute worst. The representatives taking calls are rude and unhelpful. This is quite literally the worst bank. I am closing my account and would encourage anyone considering opening an …
The last few years with Velocity have been awful. Useless, buggy apps they insist you download crash and need constant updates. If you travel at all, expect your card to constantly get locked(3 times this month for me) and get ready to be …
Velocity Credit Union is stuck in the 90s. Remember back then it felt like Banks made their money mostly from overdraft fees? Like they rigged their transactions so that they would have a better chance of getting that $30 from you? Well …
I was an auto loan customer and my car was destroyed in an accident. I continued to make payments while working with the insurance company on the final payoff. They made the final payment directly but it was apparently late. Now 4 years …
Fran help me when I visit the branch to open my new checking account, she was very profesional and did all the process very pleasant.
Have used this credit union for over 20 years. Have always had great service and locations are extremely convenient!
Absolutely the worst banking experience I’ve ever had.
– the online portal is archaic and not intuitive or user friendly whatsoever, there is no where that even shows what amount is owed by month, you would just …
Hello I was at the Velocity slaughter lane branch today. I had many questions and need help with my reward points, and on live pass word banking . Fran was very professional and knowledgeable in all the areas. I am glad I had Fran to help …
Love Velocity! Staff at the S. Lamar branch & also the Downtown branch are always friendly & helpful. For example, at the S. Lamar branch, one of their tellers let me know if I put my savings in their money market, I’d make much more in …
I have been a member since 1986, absolutely the best bank, they take good care of me and my interests
Been with Velocity for many, many years. Always helpful and great customer service. Their mobile banking system is very convenient. Highly recommend them.
They allowed seven unauthorized loan payments from a third party from my account and they refuse to refund all of my money “due to being outside the time frame allowed for disputes.” Their customer service is terrible! This is the worst …
I have been with Velocity for over twenty years and appreciate their service. Online I utilize the downtown branch. I really enjoy the convenience of online direct bill pay. When in town I utilize the Braker Lane branch. It is clean, …
As a member of 7yrs I have to say Velocity has been an excellent bank. I have not had any negative or poor customer service from them EVER. Any questions I’ve had were always answered right away and any issues were handled immediately. …
We opened our account with Velocity Credit Union Round Rock branch since the early 90s and they have served us well without any problem and we feel secure with them. Our son also opened his account here about 5 years ago.
I love Velocity CU–been with them for years and they’ve spoiled me for other banks or credit unions with their stellar service!
I was able to refinance my car with Velocity at a very positive rate and I love their online platform. It is a great Credit Union.
If I could give a negative review I would. I signed a 73 month term with them on a car loan. Here at month 88 and they are still pulling money from my account, saying I still owe $13k plus. DO NOT USE THIS BANK! They do not care about the customer at all!
This bank has not been helpful at all. My car was totaled Nov 18 and I have to call everyday to see if they received the total loss check. I haven’t had the car since Nov 18th and now they are threaten to ruin my credit if I don’t pay my note. They have not been proactive on helping me at all. I will never bank here again.
They are a wonderfully helpful bank!! Nothing bad to say. If I had only one area of improvement I’d say the Autobanking portion could be a little easier. You have to move to a different website and then it becomes a little cumbersome. But even that is such a wonderful time-saver. Thanks!
I give 5 stars for the quality and friendliness of the service I receive from all the people with whom I interact. I take away a star for overall policies that lead to VCU not meeting all my needs all the time that require me to maintain …
Been a customer of Velocity Credit Union way longer than I should have been. The benefits of a credit union do not outweigh the issues I’ve faced with this bank. …
Getting my vehicle loans transferred to Velocity was quick and easy. The gals in the loan department made everything painless and easy to understand.
Customer service answers my messages in a timely manner and I’m never left asking follow-up questions. I’m very happy with my bank!
I’ve been banking with Velocity since they were Austin Municipal Federal Credit Union, about 25 years now. Their staff is top-notch and professional. Their services unmatched. They have my mortgage and any other major transaction I make. I …
I’ve been with Velocity Credit Union since 2007. I’m pleased with how well they handle their business. Their online banking is the best that I have used. The staff is knowledgeable and diligent. I used Velocity for an auto loan that …