Incorporated in 1908, Vera Water & Power is a non-profit utility organization, which provides water and electricity supplies to all or part of many regions of eastern Washington.
| Friday | 7:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
| Thursday | 7:30AM to 5PM |
601 N Evergreen Rd, Spokane Valley, WA 99216
Poor customer service
Worst service ever
Billing tactics and fees are unethical.
Decent company and very flexible
Horrible customer service. The employees are down right rude.
Nice and warm
I was naking coffee and heard a loud noise as we lost power in the house.
Worse company to have to go through and you dont even have a choice. Scammers!
Work company ever! They have no clue what customer service is! I would look for a place that does not have them as service! They are rude, crotchety people!
Amazing customer service! Only people who have issues are the ones who don’t pay their bills.
Way better then Avista pay 50% less I just hope when I move out of my aptment into a house I will have vera.
I talked to a guy here about my meter on my house, what a prick. They like to threaten to turn off your power if you don’t conform.
Been with them for over 30 years. Always friendly service and very competitive rates especially for water.
If I had a choice to switch to a different power company I would unfortunately I live in an area where Vera is my only option.
I didn’t think there’s a company with worse customer service than Comcast, but this terrible company proved me wrong.
This is a little fly-by-night company that is barely staying in business. The service is poor and the people are low class and not very nice. The Credit department is run by very inexperienced low people.
TERRIBLE service, wish I had a choice as to who my provider was. Called 5 times to come check meter, still haven’t shown up. They are very arrogant on phone as well.
Now that the front office lady Tami is gone I feel safe in calling and coming in. Great customer service and help with any issues we have had. Thanks Vera!
They will not work with you to make any arrangements for pay. Late fees are ridiculous. They they raise monthly payments nearly every month. Bill remains the same even if you are not home for 3/4’s of the month and no power is in use.
Would give them a zero if I could, worst customer service ever…. good thing I have no choice to use them, that’s only reason they have any customers
13 years with the company and very satisfied with their service and prices. Much lower than some others and always respond to my questions quickly.
They have always been fair with me.
They keep costs lower than most of the other utilities around and yet provide good service.
Kudos!
Ive been trying to pay my power bill since 9am nothing else is closed to the general public due to covid and it takes all day to get someone on the phone
We had an emergency last week, not anything to do with Vera but your team of Brady, Jesse, Jake and Dave came through and got our water line fixed in record time! Thank you so much! Great work guys!
ZERO STARS. this company is in it for the money, the dont care about morals, or you. They want to make money, even if it makes people miserable.
Poor.customer service, …
Thanks for fixing our street light the same day we called about it!
At a red light, I pull my phone out of the cup holder to tell it to make a call over the Bluetooth system in my car. Guy in Vera truck next to me honks his horn and tells me to get off the phone. I called the office and talked to Todd the …
When their solution to their website not accepting payments is “it only works on Internet Explorer (version 9, not 11!),” then you know you’re going to have a bad time. Staff is cordial and willing to make amends, but no amount of frontend human resources can fix a broken system. Only other positive I can say is that rates are cheap.
The absolute worst company to deal with, avoid it at all costs. I am forced to use this company because of the apartment complex I live in. Rude customer service, absurd late fees, impossible to ever know what you actually owe. If I could leave negative stars I would.
Extremely disappointed in the service given by a Christine, when I called over the phone for having two bills sent to my house. Christine was very rude when I was just trying to understand why this was happening. I have to actually go into the branch to get this straightened out and hopefully the service will be better.
When the best chef in America Andy Murray at Old World Pizza in Elmwood Park Illinois just outside of Chicago served me a bottle of Vera water I thought no big deal. Was I ever wrong. This is the best bottled water in America and probably …
Worst power company I’ve ever dealt with
0 stars!!! Absolute worst!!! I commented on a post about the recent outages in the valley and got the rudest response through messenger! Told me they didn’t know what to tell me and that lightning could strike again and the power could go …
I go into the office and pay off my balance to get the average payment plan (APP) going and get my next bill and it is the regular amount not the APP number the front desk lady said it would be. I call to resolve the issue and they can’t do …
Day 2 of no call back… Time will tell what the final score of this review will be.
Update: no call back, no email after a week of trying to get a hold of someone.
Vera Power and water promissed me a rebate if I’ll install new heater but after everything been professionally installed, they are start looking for reason to do not pay. Thanks for promising!
Every time I have moved apartments they continue to bill me for months after moving out, even after multiple attempts to tell them that I no longer live at the address. I have had the rental companies try to address the issue as well, but Vera seems to lack any administrative abilities. If at all possible, use a different company.
I recently moved out of my residence on 5/31. About 5 days before I moved I called Vera to let them know I was moving, and to tell them my last day of service would be 5/31. They proceed to tell me they needed confirmation from my …
My husband and I have had Vera Water & power for the last several years. We absolutely love them! There rate for water and power is superior to Avista, Modern Water & power and any other water and power companies located here in Spokane …
I haven’t had any situations that I needed to call them other than one question on my bill. They have always been nice, courteous and a heck of a lot cheaper than electric I have had other places. We live in older apartments with cruddy …
We moved over 3 months ago and for 3 months have had to fight to pay our bill. They managed to get the collections notice to our new address for the old property water bill that hadn’t been paid by the new residents. Account shows a hundred …
I’m highly frustrated. I called a month ago to set up a new account since I moved into a new home. The customer service representative told me I could not set up and account, my complex would have to contact them and set it up. So I said …
I overpaid on my final bill with them after moving out of my apartment because they sent me 2 bills. I called them asking how much I needed to pay to completely payoff my balance. They could not tell me because my account was closed in …
Vera is a scam gave us a 3 day notice at 450 on a Friday to ensure we wouldn’t have time to contact them before disconnect. Now they have shut the power off as I paid my bill and want to charge me an additional $72 to reconnect. Non …
After automatic payments for over a year I was mysteriously charged double one month and had to call and wait a week for a refund. Then after I moved out a month ago I somehow get my final bill for a month in which I did not live there and …
Horrible customer service! No one EVER gets back to us via phone or email. Was a complete pain setting up our account when we moved and now, lucky us, we got charged for some fee that the PREVIOUS owner didn’t pay. No wonder Vera you have …
Wow, I am surprised about all of the 1 star reviews. This is one of the best utilities I’ve ever encountered. They have always been very responsive. My neighbors hooked up to VERA last week and the waterline had to cross our driveway. …
I cannot tell you the consistent level of frustration I have with Vera over the 20 years I have lived in my house. Billing cycles, front desk Karen, 888 number, I had to read my own meter and send it in during COVID… what a joke! How do …
I love Vera. I haven’t had any issues with them at all. I had a street light installed. They were very responsive, helped me pick out the right size light and are only charging me like $5 a month for it until it’s paid off. We love it! It …
This has to be the worst, heartless company and coldest people I have ever dealt with. I had a $95 past due bill. They claimed they put something on my “apartment door” I NEVER received anything on my door. They put two fees on my account, …
Rude staff, mails bill out before your current bill cycle even ends I.E. bill due on december 27th you get the januarys bill on december 20th stating you never paid your december bill. If i could choose my power company i wouldnt use vera.
Don’t have a lot of good experiences with this company. Power was shut off for late payment and we waited for 8 hours for it to be turned on. By the time they came and turned it on it was pitch dark in the house. (We had called earlier to …
Rude credit managers. Sarah is terrible. Just keeps repeating our hands are tied. Say they put stuff on our door days ago when nothing is there and then won’t help or give an extension when you call to pay after not receiving anything. Most …