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DO NOT GIVE THEM YOU PAYMENT INFORMATION DURING SIGN UP THEY WILL AUTOMATICALLY CHARGE YOU IF YOU LIVE PAYCHECK TO PAYCHECK THE WENT AND TOOK THE PAYMENT WITH NOTIFYING ME AND WHEN I DID NOT SET UP AUTO PAY
This is by far the least reliable internet connection I’ve ever had. Since switching to Veracity, I have not had a single week of a stable and reliable internet connection.
I’m very happy with their service, I’ve been a customer for 7+ years and their customer service has improved drastically, I’m very happy, look forward to be a customer for so many years to come.
Internet down for an entire day, after numerous phone calls the conclusion was: “We don’t know what the problem is, and I don’t know when our techs can get there but it should be in the next couple of days” … I work from home, and an …
Worst experience of my life i recommend that no one i repeat no one use there services. And the lady who handles all of there calls is rude as ever wish I could give 0 stars
When it works it works but when it doesn’t you have to talk to one of their good techs to get it solved. Took us 6 months to get in touch with someone that knew what he was doing.
Called in for some help with service for business and got some basic answers on the phone but not what I wanted to know. Because its been a few business days since i called and not been called back from the sales department.
I’m usually not a nit picker but man… i’ve been calling all day to the SALES department, i’m getting no answer and sent to the voicemail 8 times now! I submitted my information online and no calls. An inbound call for a new customer sign up… unanswered. That has to be a first!
My service has been solid and on the few occasions that I’ve needed to contact customer service, they’ve been great to work with and have resolved my issues in a professional and timely manner.
in the 7 months that we’ve been using them, they have called to check in on how our service is and make sure everything is going well. We haven’t had any issues with them, and they had some of the better rates.
Constantly drops connection. They were limiting the number of devices I could have on my network as well. Everything from my phones to my PS4 connects to the router so that was really frustrating as well.
I have had Veracity for about 2 years now. I have never had a problem with internet connection or customer service. I recommend it to my friends and family.
Worst internet provider ever. Internet goes out regularly and it’s always when they’re closed and nobody can help us (Friday evenings and sundays). How convenient for them.
The hiring staff for the technical side of operations here were heavily biased. It was easy to see they were going downhill quite rapidly, and way before Google started offering services out this direction.
About once a month the network goes down for up to 24 hours sometimes more they dont have 24 hour service so u never know when it is going back on unless u can get a hold of then during there limited business hours at the time of putting up …
My internet was out for several weeks due to a poor installation, but they were able to come and get it fixed and now my internet works great! It took a lot to get here, but I appreciate all their help along the way
Internet is always going down. Experience outages weekly, today we have been out of internet for three hours. Customer service isn’t available Sunday’s so you are stuck with no help or service.
Been using them for 2 years because everything else is unavailable in our area. Absolutely hate them as an ISP as well as their customer service. HIGHLY recommend going elsewhere.
Internet is constantly going down. When it does go down you never are able to get someone on the phone do to limited business hours. On their website it states they are open from 10 am to 4 pm on Saturday. Still cant get anyone during those hours. In the meantime half of my neighborhood is down.
Great place to get internet. I’ve had Veracity for over a year and you can’t beat the price for 250Mbps. I’ve never had any issues and would definitely recommend of other ISP’s.
I really like veracity- never thought I’d try them but they are included in my HOA. Service in 7 years has maybe cut out twice. Always have great customer service!
They have low rates and the connection is much more reliable than our last internet provider. The customer service is quick and friendly. I would recommend them to my friends.
The service is pretty reliable and the speed is consistent. They have been frustrating at times to get ahold of outside of regular business hours, even when there is an outage. But for the most part they have been easy to work with.
Five years of service and only one or two brief outages. More reliable than previous providers. Only needed to call in a few times but customer service was prompt and helpful.
Worst internet service ever, our buildings internet was out at least once or twice a week. Every time we would call they would say they were sending someone out to fix it but it would usually take 2 days to get it fixed. Very frustrating
Just got installation today. The whole way through everyone provided exactly what they said they would and the gentlemen who came and installed were very helpful. Hope the service proves to be as good as installation service.
Good service that has been pretty reliable. A bunch of my neighbors keep complaining about the service going down but its usually their router and not the actual service. Way better than comcast.
I have used veracity now for several years, the internert service has been amazing. I have only ever had to call once, was speaking with a real person with in minutes and had the problem resolved quickly. I would highly recommend veracity.
I use my Veracity fiber every morning for work to video conference with China. I have never had a problem with my connection speed, its always fast and reliable- and at a great price! Thanks guys!
I’ve been having issues for weeks with my internet and every time I call them they say the exact same thing, they tell me i need a new router, I eventually bought a new router but im still having the same issues.
We have used veracity for fiber internet service for 5+ years. They have always been easy to reach and eager to help. And the fiber optic speeds are blazing fast.
I have had the worst experience with their customer service. I called to troubleshoot the internet and a male said he would look into this and call me back. He never called. I called back and he answered and again no solution, in fact they …
Veracity Networks service is awesome. They are always Johnny Jump Up when it’s time to take our call. They are amazing at Up Time. I recommend Veracity Networks to everyone!
Any other provider would be better. Constantly going down and not giving speed as advertised. Tech support will never help and only says restart the router. They throttle the internet constantly so you can’t stream anything most of the time. I am looking to switch now as I have battled this long enough … use something else
This company deserves negative stars! Garbage at best! The service is spotty and never works. They don’t repair anything or keep up with their demand. If you live in Traverse Mountain odds are you’re forced to be with them like a bad arranged marriage. Horrible horrible horrible company I wish would file Chapter 7 and kill itself
I find their reps responsive and professional. However, the end result is still multiple daily service drops, skips, delays, and overall poor internet reliability every day of the week, every day of the year.
Veracity Networks has always been very responsive to our phone and internet needs (whether it be questions, additional service options or occasional problems). We appreciate their service and professionalism.
Veracity had the skills and experience needed to customize a solution and support us through the entire process. I am so glad we went with them. It was a seamless experience!
This company completely sucks. Awful interent issues that are never fixed. I’m unable to play Xbox and have been since about July. I call all the time and nothing ever gets fixed. They tell you that they’ll fix the problem and they won’t. …
I don’t understand why their customer service is so poor. I have given them many chances but just hanging up on me as a customer after saying I can’t help you is terrible. When the internet and cable are working it is great. Every time I …
Veracity Networks has always handled any problem in a prompt manner so we wouldn’t lose business. They have the best rates and the fastest internet. We highly recommend them!
This is the worst internet provider. The internet regularly goes out for days at a time. In normal times this would be frustrating and affordable, but it’s 2021 and we’ve been working and doing school from home for almost a year. Do NOT use Veracity if you can help it. Unfortunately, our townhome includes it in the HOA.
On occasion it can be an awful internet and T.V. services. Customer service can be terrible, they often will not answer during buisness hours and are limited on weekends which is when we have the most issues. They average about 3-4 stars …
Avoid this internet/cable provider like the plague. The internet and tv service is spotty at best. Horrible customer service too. They are only open limited hours, so when there’s an issue at 7pm…you’re out of luck until the next day. …
A couple weeks ago I detected a leak from our soft water system. I contacted Sharp Water Solutions and they sent out a specialist named Jeff I believe. Even though they don’t carry the brand I have, he took the control head apart and …
Horrible customer service. I had a card change and didn’t realize my autopay stopped working. Veracity never called me, and the only notice I saw was a shutoff email as I don’t always get my physical mail. When I called the staff were rude …
After coming from a Digis service area (later changed to Rise broadband), we are genuinely impressed at the higher quality of broadband consistencies, and few hassles with other provider’s signal losses due to new homes, tree and landscape …
I gave them an extra star than I was inclined to do because once you actually get their service it works pretty well. But they are terrible at customer service. Hard to get ahold of, never call you back when they say they will, screwing up …
They have the worst customer service ive ever experienced. Walmart is a whole lot better then they are. Which is saying something. Ive been on hold for 35 minutes and still have not had anyone talk to me. Im getting 16mbs when i should be …
We have had a great experience with Veracity. Their internet is good but their customer service is THE BEST! Cory Britton has been great at answering all my questions and is super quick to respond. Highly recommend to small businesses looking for a great internet provider in Provo.
Horrible internet service great customer service. If you like resetting your router all the time to make sure your poor internet connection isnt on you then veracity networks is the company for you. Their customer service agents are great and try hard but they have their work cut out for them.
I’ve been very happy with the service I’ve received from Veracity. I get the speeds I ask for and they don’t raise there fees every 6 months like some services I’ve had in the past. I would recommend them if you are looking for a new provider.
Recently contracted with Veracity for their Residential Internet Service. They connected my service very quickly and it is working as advertised. My sales representative Brian Brough was very helpful. He made sure I was happy with their service and exceeded my expectations.
The service is great, but if your credit card expires at any point you won’t find out that you have backed up payments along with months of fees that will not be waived. In addition to that thy have steep cancellation fees. Bad fees are bad profits! But if you can avoid the fees and customer support, the service is solid.
Everything about this company is poorly managed. Internet is terrible. Customer service is terrible (they have no 24 hour service, so if your internet decides to disconnect on a weekend or after 5pm, you’re out of luck). Then if you leave a …
Veracity offers an outstanding valued broadband service via UTOPIA and the longest lasting provider to do so. Their billing infrastructure is second to none and contributes immensely to their outstanding service. …
I’ve used Veracity for the phone system for my local business and have had a great experience. They allowed me flexibility as I was choosing our equipment and every time there has been a disruption, they have generally been able to resolve it the same day. I would recommend them.
My Internet connection at Traverse Mountain went down after I did some electrical work and had power cycled my equipment. I called in to their tech support and spoke with Andrea without any delay or hold time. She was immediately able to …
We’ve been with Veracity for almost 15 years. The customer service has improved so much over the last several years. Our experience has been very good and we’ll continue to use Veracity because of their customer service and because they’re the fastest internet service available.
I signed up with veracity 6 months ago and am so happy with fiber internet. I got more download speed then I paid for and I’m glad I cancelled Comcast. Comcast every month raised rates and veracity has always stayed the same.
I can only speak to their UTOPIA Internet service but what I can say is it’s top-notch. I haven’t had a single hicup or downtime that I’m aware of with their service. They offer TV and Phone over UTOPIA Fiber at a very competitive price, I just don’t have them.
I moved to Orem, and was pretty happy with how quickly they came to my house to set up fiber. They did clean work, helped me pick a router, and the internet service is great. It’s a very personable company, and the rates aren’t too bad for what you’re getting.
We have veracity network for our cable & internet at home. The internet works great, we can have our iPad Netflix & cell phones going at the same time. The cable works great too. They have great customer service. Always very nice & helpful. They even came to my house to set up my cable box!
We have been using Veracity for a couple years. The service from Veracity has been fantastic! Our phone lines are always Clear, great sounding!!! Very reliable quality company!
Worst service provider in the area. Non-existent customer support, and even though we didn’t use ANY Veracity equipment, our month-to-month service they claimed was somehow on a 2-year contract. These guys are FRAUDULENT! Avoid them like the plague.
Horrible internet that doesn’t reach two rooms away. The internet cuts out completely at least once a month. We’ve lost connection 4 times this week. They say they’ll send someone out to fix it, but that was 3 days ago.
I have been with Veracity since fiber became available in Murray years ago! Excellent customer service and equipment. The value for the service provided is beyond customer friendly. Couldn’t be happier. I highly recommend Veracity!
Our T-1 line went down on Saturday and fixed by Monday morning. It was a detriment to our business phone lines to be down over the weekend, as our customers couldn’t reach us. We hadn’t been given the dedicated contact numbers to reach …
The internet works fine when it works. Then when it goes out you have to call them and get the run around to even have them send out a technician to fix it. We have had multiple problems with them and seriously considering going to another …
When the internet works it’s great. Unfortunately you lose connection every half hour for 5 to 10 minutes, making it extremely unusable. If veracity didn’t have contracts with apartment complexes, forcing the tenants to use it, they’d be …
We have been stuck with Veracity for 2 years because they are really the only ISP in our area. During that time we have experienced slower than advertised speeds and frequent outages. The customer service and technical support is …
I have had veracity for 3 months and have experienced at least 10 outages. I noticed this outage in the morning (Saturday) and called to notify them. The rep said that they received other calls in my development and would send somebody out …
Veracity is always there for questions never leave you hanging. They always are helpful with assistance and making payments and keep you informed on your account and contract. I highly recommend them for your Internet service providers they have great Customer service support
We have been with Veracity for several years. The serivce has been very reliable with few problems. Technical support seems to be very responsive with any problems that we have had. We have been very pleased with the speed available on fiber optic system
Veracity Networks employees really care about implementing outstanding customer service. I have been in contact with one of their representatives Corey, and he has been extremely helpful in making sure our clinic internet systems are working as efficiently as possible. Thank you Corey and thank you Veracity Networks!
I’ve had Veracity networks for many years. I’ve only had to call for customer support a number of times, but each call was handled very professionally and very well.
Veracity’s pricing is very competitive for VOIP services. We were using another company for years and every time a phone company would come along they would give us a phone quote that was more than what we were currently paying until …
I was excited to get rid of Comcast since it would drop internet service every 15 minutes… 3 tech visits and after replacing every piece of hardware with no improvements I switched! I’ve had this service with 1gig download speed for about …
Veracity Networks fix my fiber line as soon as my next door neighbor dug it up an cut it. Last summer 2017 they had to run a new line from control box out in the front yard to the rear of my house and into the garage where the gateway is. …
This place is TERRIBLE. I have tried to cancel my internet service 3 times now. Each subsequent month, I receive another bill for service I no longer have. Each time I call in, the reps I speak with are confused and don’t know what is going on. Just save yourself the trouble and get internet elsewhere.
Veracity is amazing. I’ve been with them with our business accounts for years. It’s so rare to have a customer service team that we can reach so easily. Our account rep is second to none.
We use this because of our apartment complex. It has been VERY spotty in the past, which was somewhat fixed when they switched us to 5g without asking us (which some of our devices couldn’t connect to). Customer service is hit and miss, …
I have been a customer for several years. I usually try to look around to see if there is a better deal out there. Veracity has always been competitive (within a dollar or so of the others). …
We have been living in an apartment complex where the internet is supplied by veracity.
When we first moved in we were paying for hightailed but we were getting …
The company I work for switched to Veracity hosted VOIP in March 2015 and compared to our previous provider, they are top notch. Customer service and follow up is excellent. The quality of our phone service went up substantially. The cost …
We had Veracity for 20 years when fiber first became available in Orem. The company has been responsive to needs until this past week. After repeated calls we kept getting different answers from different people answering the phone. Commitments were made by company but no follow through. We changed to a different carrier.
We have been with Veracity for our internet service and phone for almost 4 years and UTOPIA since it came to Brigham City. We have nothing but praise for the customer service and great phone and internet through Veracity. Whenever there …
Veracity Networks has been fantastic! We have our land-line phone service from them, along with our internet service. The phone service has never had any problem, and we get all of our long-distance calls for no additional charge. Our …
They require 30 days notice to cancel, but it is not pro-rated. So, if you cancel one day after you pay your monthly bill, you will still get charged the full bill the following month because it is within the 30 days since you …
My experience with Veracity has been nearly 100% uptime and great customer service. I’ve called for a service outage a few times and it was usually due to a planned upgrade. The service from the call center and from the techs that come onsite has been impressively good.
A network that truly cares for its customers. I have never been disappointed with them because they will go out of their way to resolve any problem I have. Even when I had to change my number to a local one, they took care of it with ease. …
I have been a Veracity Networks customer since 2011. They have provided consistently superior service during that time. I’ve only experienced about 2 network outages a year, and each outage has been addressed within a matter of 1 – 3 hours. …
Veracity is an awesome company to work with. Much better service, faster speeds and reliablity than we had with a previous provider. Pricing hasn’t gone up, and we have not had any outages. It has been a great thing for our company to …
Just received a call from representative Liz Draper on a request we had that was critically important to keep company going during these very difficult times with COVID-19. She personally called me to tell me that they had reviewed our …
We really appreciate the great quality of internet received from Veracity Networks! We also have had great interactions with the people in Sales and Customer service departments. The company is quick to respond to any issues and explain the best actions to take with our account for our needs.
I have been a Veracity, residential fiber, customer for over 10 years, and have been a commercial customer even longer. Veracity’s customer service is top notch, although not available on Sunday. …
I have been a Utopia customer since it was first introduced in Orem. I have had many ISPs starting with MStar, moving to Connected Lyfe and finally ending with Veracity. I can honestly say Veracity has been incredible and the best! Their …
I’ve been using Veracity Networks internet services for over 4 years and have been very happy. I work from home so having a fast, reliable internet service provider is critical. Advertised speeds are accurate and available, any time of day. …
When working, the service is great. When an internet outage happens, they dont take responsibility and they dont have their phones turned on as well. An outage occurred and my business was still open. Unable to take card payments or fulfill …
I have been a customer since the company started in the area. School had a lot/heavy material online but the work was easy having a strong dependable ISP. Customer support help us to the point that I don’t remember ever having service interruptions. I am very pleased with the service and speeds that meet my family changing needs.
The customer service at Veracity is super. They have the most patient people I have ever dealt with. If there is a problem they are super helpful and are very kind. I will never change networks again unless they change their people in …
Veracity Networks has been a great ISP for us. Our business is on their New Era network in Provo, UT and it has been solid. The network up time has been as advertised, with really only one real service issue in the last year and a half. …
I’ve been with Veracity Networks for at least 2 years now. I’ve also had Comcast and Century Link, too. By far, I enjoy being with Veracity. They have competitive pricing and top notch service. …
Veracity is staffed with incredibly nice and genuine people. They’ve been incredibly patient in helping me set up internet in my newly purchased home. To top it off, they don’t litter my inbox with spam. I recommend them to all friends and family.
We have had veracity for at lease 12-13 years. We moved, and they are still charging me monthly fees. For 3 months I have been dealing with this. I have called, sent emails, paperwork, faxes, etc… Everyone I talk to, tells me to do …
Our home is connected to Utopia fiber and several years ago we chose Veracity to provide both our Internet and landline telephone services. Veracity has done an excellent job of keeping our Internet service fast and clean and our phone …
Edit: dropped to one star because we’ve had more short outages than normal lately, mostly on Sundays, so no way to find out when it will be back. Add some customer support 24/7 or get out of the ISP business. Decent speed no longer makes …
Service is very solid. Internet is quick and latency is great with it being a fiber connection. I have noticed very little (if any) downtime in the 4 months I’ve used Veracity. I don’t think about my internet service at all, which tells me …
I left a 1 star review of Veracity’s service about 6 months ago, because of a bad experience I had with a rep. However, in the last few months, they have replaced their customer service with some truly awesome and proactive reps, and it has …
Do not get veracity Networks. There internet is great, but there customer service is really bad. They hung up on me twice, because I was not satisfied with there lack of competence. They claim I never sent an email asking to have the …
We’ve been with Veracity 5-6 years. The service has been fantastic and has only gone down a few times over the years. I’ve been very satisfied with the service and customer support. The tech support during business hours is fantastic but almost non-existent if needed after hours or on the weekend.
I absolutely love this company. They bought out my old fiberoptic ISP and I am so glad. Their prices are great and their service even better. If I contact them and we are disconnected, they ALWAYS call me back. They stay on the line to …
Stay clear. Seriously. Customer service is great until you sign. I had my entire company switch to veracity. We had connectivity problems nonstop. Eventually they insisted is what on our end even though we never had issues before switching …
Veracity hasn’t had a website for a year. A tech company that can’t create a website. You can’t make online payments, you have to call and pay like it’s the 1900’s. …
I would give zero stars if possible. The worst customer service. They lock you into long term contracts and refuse to let you out under any circumstances WITHOUT PAYING THE ENTIRE CONTRACT OUT. Go with Google Fiber instead where possible. It’s cheaper and month to month.
I have been running businesses for 25+ years and I have never been so disappointed and frustrated with a phone and internet service for the past 2-1/2 years. Veracity Networks offers services that they do not provide. Always read the fine …
I’m a new customer just now going through the process of signing up for service. So far, employees don’t seem to be highly responsive and it take time for people to get back in touch with you. That concerning. Is also voiced concern about …
I signed a 4 year commercial agreement. Near the end of the agreement, I had to terminate early – which created a 75% of contract balance due. In my case this was more than $800 billed after service was no longer connected. This was …
They had good sales people who made everything sound wonderful, but we have had nothing but issues since we signed up. We drop multiple calls a day. The internet goes out every week. They always have excuses. They have good people that try …
This is actually the biggest scam network provider ever, you never get the speed you pay for, and the packet loss, connection drops, and high ping is INSANE. I have fiber obtic btw… “1 gig/sec” and I’m lucky if I can do any work without …
I pay 60$ for wifi in a 2 person apartment. Speed is sub par maybe 30 mbps on a good day. The lan connection does not work. Google fiber would be 70$ if they offered it. I had it at my last place and got 800+ up and down on lan. …
apparently my payment was declined so they sent an email to me (from an address I can’t reply to) asking me to MAIL A CHECK! You’d think a Fiber internet company would get with the times. I don’t even have checks anymore. You’d think an …
The customer service is extremely unprofessional. I have used at&t, comcast and centurylink in the past. I moved to traverse mountain and only have Veracity as an option. When ordering their service the sales rep had a huge attitude the …
I pay for 90mbps each month and the internet speed fluctuates minute to minute, often hovering at 20. Customer support is nonexistent and they are unwilling to even look into the issue. In some areas of Lehi (including mine) this company is …
When I called and spoke to Stacey B on Monday, she was sooo helpful! She was able to walk me through the entire setup process with my router. Even though we hit many obstacles and technical difficulties, Stacey stayed present on the call with me for over 2 hours to make sure my issues were resolved.
My condo complex uses this Fiber internet and it is including in our HOA fees. You NEVER get the advertised speeds. It goes in and out all day. It’s not reliable and speeds are slow most of the time. We actually got Xfinity hooked up so I am essentially paying double for internet. AVOID AT ALL COSTS!
Apartment complex uses Veracity for their internet connection and it my specific unit’s wasn’t working. They sent a worker over after a couple weeks and he took two seconds to tell me nothing was wrong with the internet. I have tried …
I don’t think I’ve actually experienced an internet provider as terrible as Veracity. Their customer service is horrible, they take forever to answer questions or get back to you. They scheduled my internet installation for a week ago but …
Very helpful
Very satisfied
Horrible everything with this company
Great service and great product
Great price and service!
A giant leap in speed for our home!
Very poor customer service . No help at all
Awesome staff and out of this world solutions!
Great service, great product, great people!
Pretty reliable, and speeds are consistent.
Absolutely horrible. Don’t go here
This company is an absolute joke. Beware. Stay aware.
Fantastic service since day 1 keep it up guys!!
Fast and efficient service. Great company to work with.
Great team of people to work with and care about the customer experience.
Probably teach your driver’s on how to drive. License plate # 613 NK1
Sales not open after 5pm and no way to sign up otherwise? Ugh.
We have the internet with them and it is excellent! Recommended.
Great company – good pricing and just works.
Jacob was super helpful in getting our internet back up and running
Great price. Very friendly customer service. Very reliable
Very knowledgeable and responsive to our business’ growing ISP/Telephone/IT needs
Never an issue with their service, connectivity is always 100%.
After 4 missed installation appointments show up enter my house wake me up an disappear and yet still not installed
Great network when it works – cable system goes down all the time and always on the weekend
Wish Comcast serviced my area.
We’ve been pleased with the speed and service and price from Veracity.
Driver T05 nearly drove me and my family off the road
If their drivers are that I consideret and rude I do not recommend them
These guys are horrible total rip off, signed up for a monthly services for $500 and get billed $1,700 with overages for a single month.
Great internet at an affordable price. Glad I changed over from Xfinity:)
Customer service is meaningless to these people but they like your money.
Fast reliable internet and great customer service. Best internet I have ever had!
Fantastic company, we get constant up time and crazy download/upload speeds.
I’ve had 0 problems with them, their prices haven’t fluctuated, and that price is a great one! Fantastic!
Customer service is a total joke I haven’t had internet in 8 days.
Overall satisfied with the service. It’s way better than Xfinity.
If I am having a problem it is usually on my end. I have really enjoyed using Veracity.
Service always drops. It’s the weekend and we can’t get through to their customer service
Veracity’s service has been great – super fast speeds!
The internet is so bad ! You guys should fix your service right. Not recommended switch internet . They have a bad service terrible.
Love Veracity. Their customer service is always helpful and nice to work with.
Best internet service we have had. I have recommended them to all my family and friends.
Should update their hours in their voicemail. Has a very local vibe, big shoes to fill.
Veracity has great customer service. The internet speed is great.
DO NOT GIVE THEM YOU PAYMENT INFORMATION DURING SIGN UP THEY WILL AUTOMATICALLY CHARGE YOU IF YOU LIVE PAYCHECK TO PAYCHECK THE WENT AND TOOK THE PAYMENT WITH NOTIFYING ME AND WHEN I DID NOT SET UP AUTO PAY
This is by far the least reliable internet connection I’ve ever had. Since switching to Veracity, I have not had a single week of a stable and reliable internet connection.
I’m very happy with their service, I’ve been a customer for 7+ years and their customer service has improved drastically, I’m very happy, look forward to be a customer for so many years to come.
Internet down for an entire day, after numerous phone calls the conclusion was: “We don’t know what the problem is, and I don’t know when our techs can get there but it should be in the next couple of days” … I work from home, and an …
Fast & reliable. What else do you need? We’ve been through a handful of internet providers. We’re sticking with Veracity.
Worst experience of my life i recommend that no one i repeat no one use there services. And the lady who handles all of there calls is rude as ever wish I could give 0 stars
I’ve been with Veracity for many years now and the internet service, as well as customer service, has been great.
A great product at a reasonable cost. And the service is local too! I definitely recommend using their service, I’ve had only good experiences.
Not able to reboot router. No customer service over the weekend. Whole apartment complex without wifi or Ethernet.
Service has been consistently good and reliable. Only a handful of outages over 2 years. Consistent speeds.
When it works it works but when it doesn’t you have to talk to one of their good techs to get it solved. Took us 6 months to get in touch with someone that knew what he was doing.
We have had Veracity for more than 5 years and it has always been reliable, fast, and has great customer service.
Called in for some help with service for business and got some basic answers on the phone but not what I wanted to know. Because its been a few business days since i called and not been called back from the sales department.
I have been with Veracity for around 15-years. They offer fast speeds, reliable service, all for a more than fair price.
we had them for residential service, it was great, and a amazing good deal. We only left service because we moved out of there coverage area.
I’m usually not a nit picker but man… i’ve been calling all day to the SALES department, i’m getting no answer and sent to the voicemail 8 times now! I submitted my information online and no calls. An inbound call for a new customer sign up… unanswered. That has to be a first!
My service has been solid and on the few occasions that I’ve needed to contact customer service, they’ve been great to work with and have resolved my issues in a professional and timely manner.
in the 7 months that we’ve been using them, they have called to check in on how our service is and make sure everything is going well. We haven’t had any issues with them, and they had some of the better rates.
Veracity is awesome!!! I have been a customer of theirs for about 10 years.
Customer service is top notch and the pricing has always been competetive
Constantly drops connection. They were limiting the number of devices I could have on my network as well. Everything from my phones to my PS4 connects to the router so that was really frustrating as well.
I have had Veracity for about 2 years now. I have never had a problem with internet connection or customer service. I recommend it to my friends and family.
Worst internet provider ever. Internet goes out regularly and it’s always when they’re closed and nobody can help us (Friday evenings and sundays). How convenient for them.
Service is lightning fast and they techs really did a great job setting up my connections. Great price for a fiber connection.
The hiring staff for the technical side of operations here were heavily biased. It was easy to see they were going downhill quite rapidly, and way before Google started offering services out this direction.
About once a month the network goes down for up to 24 hours sometimes more they dont have 24 hour service so u never know when it is going back on unless u can get a hold of then during there limited business hours at the time of putting up …
My internet was out for several weeks due to a poor installation, but they were able to come and get it fixed and now my internet works great! It took a lot to get here, but I appreciate all their help along the way
Internet is always going down. Experience outages weekly, today we have been out of internet for three hours. Customer service isn’t available Sunday’s so you are stuck with no help or service.
One of the best internet providers I ever had. Highly recommend.
Been using them for 2 years because everything else is unavailable in our area. Absolutely hate them as an ISP as well as their customer service. HIGHLY recommend going elsewhere.
Internet is constantly going down. When it does go down you never are able to get someone on the phone do to limited business hours. On their website it states they are open from 10 am to 4 pm on Saturday. Still cant get anyone during those hours. In the meantime half of my neighborhood is down.
I have had veracity at two of our places in Orem and Provo. Had great service and only called customer service twice in 5 years.
Great place to get internet. I’ve had Veracity for over a year and you can’t beat the price for 250Mbps. I’ve never had any issues and would definitely recommend of other ISP’s.
We have been very pleased with Veracity. They have GREAT customer support service. And the data speed ratio to dollar cost is amazing!
I really like veracity- never thought I’d try them but they are included in my HOA. Service in 7 years has maybe cut out twice. Always have great customer service!
They have low rates and the connection is much more reliable than our last internet provider. The customer service is quick and friendly. I would recommend them to my friends.
The service is pretty reliable and the speed is consistent. They have been frustrating at times to get ahold of outside of regular business hours, even when there is an outage. But for the most part they have been easy to work with.
Five years of service and only one or two brief outages. More reliable than previous providers. Only needed to call in a few times but customer service was prompt and helpful.
Worst internet service ever, our buildings internet was out at least once or twice a week. Every time we would call they would say they were sending someone out to fix it but it would usually take 2 days to get it fixed. Very frustrating
Just got installation today. The whole way through everyone provided exactly what they said they would and the gentlemen who came and installed were very helpful. Hope the service proves to be as good as installation service.
I’ve had veracity for years. Uptime is extremely reliable and speeds are fantastic. Customer service has been great as well. Highly recommended.
Good service that has been pretty reliable. A bunch of my neighbors keep complaining about the service going down but its usually their router and not the actual service. Way better than comcast.
I have used veracity now for several years, the internert service has been amazing. I have only ever had to call once, was speaking with a real person with in minutes and had the problem resolved quickly. I would highly recommend veracity.
I use my Veracity fiber every morning for work to video conference with China. I have never had a problem with my connection speed, its always fast and reliable- and at a great price! Thanks guys!
I’ve been having issues for weeks with my internet and every time I call them they say the exact same thing, they tell me i need a new router, I eventually bought a new router but im still having the same issues.
We have used veracity for fiber internet service for 5+ years. They have always been easy to reach and eager to help. And the fiber optic speeds are blazing fast.
I would agree they promise the world then disappear once you go live. Highly recommend staying away unless you like wasting your time and money.
Today it was on about 50% other day . Very frustrating for$101.00 per month
I have had the worst experience with their customer service. I called to troubleshoot the internet and a male said he would look into this and call me back. He never called. I called back and he answered and again no solution, in fact they …
Veracity Networks service is awesome. They are always Johnny Jump Up when it’s time to take our call. They are amazing at Up Time. I recommend Veracity Networks to everyone!
Any other provider would be better. Constantly going down and not giving speed as advertised. Tech support will never help and only says restart the router. They throttle the internet constantly so you can’t stream anything most of the time. I am looking to switch now as I have battled this long enough … use something else
This company deserves negative stars! Garbage at best! The service is spotty and never works. They don’t repair anything or keep up with their demand. If you live in Traverse Mountain odds are you’re forced to be with them like a bad arranged marriage. Horrible horrible horrible company I wish would file Chapter 7 and kill itself
I find their reps responsive and professional. However, the end result is still multiple daily service drops, skips, delays, and overall poor internet reliability every day of the week, every day of the year.
Veracity Networks has always been very responsive to our phone and internet needs (whether it be questions, additional service options or occasional problems). We appreciate their service and professionalism.
Veracity had the skills and experience needed to customize a solution and support us through the entire process. I am so glad we went with them. It was a seamless experience!
This company completely sucks. Awful interent issues that are never fixed. I’m unable to play Xbox and have been since about July. I call all the time and nothing ever gets fixed. They tell you that they’ll fix the problem and they won’t. …
I don’t understand why their customer service is so poor. I have given them many chances but just hanging up on me as a customer after saying I can’t help you is terrible. When the internet and cable are working it is great. Every time I …
Veracity Networks has always handled any problem in a prompt manner so we wouldn’t lose business. They have the best rates and the fastest internet. We highly recommend them!
This is the worst internet provider. The internet regularly goes out for days at a time. In normal times this would be frustrating and affordable, but it’s 2021 and we’ve been working and doing school from home for almost a year. Do NOT use Veracity if you can help it. Unfortunately, our townhome includes it in the HOA.
On occasion it can be an awful internet and T.V. services. Customer service can be terrible, they often will not answer during buisness hours and are limited on weekends which is when we have the most issues. They average about 3-4 stars …
Avoid this internet/cable provider like the plague. The internet and tv service is spotty at best. Horrible customer service too. They are only open limited hours, so when there’s an issue at 7pm…you’re out of luck until the next day. …
A couple weeks ago I detected a leak from our soft water system. I contacted Sharp Water Solutions and they sent out a specialist named Jeff I believe. Even though they don’t carry the brand I have, he took the control head apart and …
Horrible customer service. I had a card change and didn’t realize my autopay stopped working. Veracity never called me, and the only notice I saw was a shutoff email as I don’t always get my physical mail. When I called the staff were rude …
After coming from a Digis service area (later changed to Rise broadband), we are genuinely impressed at the higher quality of broadband consistencies, and few hassles with other provider’s signal losses due to new homes, tree and landscape …
I gave them an extra star than I was inclined to do because once you actually get their service it works pretty well. But they are terrible at customer service. Hard to get ahold of, never call you back when they say they will, screwing up …
They have the worst customer service ive ever experienced. Walmart is a whole lot better then they are. Which is saying something. Ive been on hold for 35 minutes and still have not had anyone talk to me. Im getting 16mbs when i should be …
We have had a great experience with Veracity. Their internet is good but their customer service is THE BEST! Cory Britton has been great at answering all my questions and is super quick to respond. Highly recommend to small businesses looking for a great internet provider in Provo.
Horrible internet service great customer service. If you like resetting your router all the time to make sure your poor internet connection isnt on you then veracity networks is the company for you. Their customer service agents are great and try hard but they have their work cut out for them.
I’ve been very happy with the service I’ve received from Veracity. I get the speeds I ask for and they don’t raise there fees every 6 months like some services I’ve had in the past. I would recommend them if you are looking for a new provider.
Recently contracted with Veracity for their Residential Internet Service. They connected my service very quickly and it is working as advertised. My sales representative Brian Brough was very helpful. He made sure I was happy with their service and exceeded my expectations.
The service is great, but if your credit card expires at any point you won’t find out that you have backed up payments along with months of fees that will not be waived. In addition to that thy have steep cancellation fees. Bad fees are bad profits! But if you can avoid the fees and customer support, the service is solid.
Everything about this company is poorly managed. Internet is terrible. Customer service is terrible (they have no 24 hour service, so if your internet decides to disconnect on a weekend or after 5pm, you’re out of luck). Then if you leave a …
Veracity offers an outstanding valued broadband service via UTOPIA and the longest lasting provider to do so. Their billing infrastructure is second to none and contributes immensely to their outstanding service. …
I’ve used Veracity for the phone system for my local business and have had a great experience. They allowed me flexibility as I was choosing our equipment and every time there has been a disruption, they have generally been able to resolve it the same day. I would recommend them.
My Internet connection at Traverse Mountain went down after I did some electrical work and had power cycled my equipment. I called in to their tech support and spoke with Andrea without any delay or hold time. She was immediately able to …
We’ve been with Veracity for almost 15 years. The customer service has improved so much over the last several years. Our experience has been very good and we’ll continue to use Veracity because of their customer service and because they’re the fastest internet service available.
I signed up with veracity 6 months ago and am so happy with fiber internet. I got more download speed then I paid for and I’m glad I cancelled Comcast. Comcast every month raised rates and veracity has always stayed the same.
I can only speak to their UTOPIA Internet service but what I can say is it’s top-notch. I haven’t had a single hicup or downtime that I’m aware of with their service. They offer TV and Phone over UTOPIA Fiber at a very competitive price, I just don’t have them.
I moved to Orem, and was pretty happy with how quickly they came to my house to set up fiber. They did clean work, helped me pick a router, and the internet service is great. It’s a very personable company, and the rates aren’t too bad for what you’re getting.
We have veracity network for our cable & internet at home. The internet works great, we can have our iPad Netflix & cell phones going at the same time. The cable works great too. They have great customer service. Always very nice & helpful. They even came to my house to set up my cable box!
We have been using Veracity for a couple years. The service from Veracity has been fantastic! Our phone lines are always Clear, great sounding!!! Very reliable quality company!
Worst service provider in the area. Non-existent customer support, and even though we didn’t use ANY Veracity equipment, our month-to-month service they claimed was somehow on a 2-year contract. These guys are FRAUDULENT! Avoid them like the plague.
Horrible internet that doesn’t reach two rooms away. The internet cuts out completely at least once a month. We’ve lost connection 4 times this week. They say they’ll send someone out to fix it, but that was 3 days ago.
I have been with Veracity since fiber became available in Murray years ago! Excellent customer service and equipment. The value for the service provided is beyond customer friendly. Couldn’t be happier. I highly recommend Veracity!
Our T-1 line went down on Saturday and fixed by Monday morning. It was a detriment to our business phone lines to be down over the weekend, as our customers couldn’t reach us. We hadn’t been given the dedicated contact numbers to reach …
The internet works fine when it works. Then when it goes out you have to call them and get the run around to even have them send out a technician to fix it. We have had multiple problems with them and seriously considering going to another …
When the internet works it’s great. Unfortunately you lose connection every half hour for 5 to 10 minutes, making it extremely unusable. If veracity didn’t have contracts with apartment complexes, forcing the tenants to use it, they’d be …
We have been stuck with Veracity for 2 years because they are really the only ISP in our area. During that time we have experienced slower than advertised speeds and frequent outages. The customer service and technical support is …
I have had veracity for 3 months and have experienced at least 10 outages. I noticed this outage in the morning (Saturday) and called to notify them. The rep said that they received other calls in my development and would send somebody out …
Veracity is always there for questions never leave you hanging. They always are helpful with assistance and making payments and keep you informed on your account and contract. I highly recommend them for your Internet service providers they have great Customer service support
We have been with Veracity for several years. The serivce has been very reliable with few problems. Technical support seems to be very responsive with any problems that we have had. We have been very pleased with the speed available on fiber optic system
Veracity Networks employees really care about implementing outstanding customer service. I have been in contact with one of their representatives Corey, and he has been extremely helpful in making sure our clinic internet systems are working as efficiently as possible. Thank you Corey and thank you Veracity Networks!
I’ve had Veracity networks for many years. I’ve only had to call for customer support a number of times, but each call was handled very professionally and very well.
Veracity’s pricing is very competitive for VOIP services. We were using another company for years and every time a phone company would come along they would give us a phone quote that was more than what we were currently paying until …
I was excited to get rid of Comcast since it would drop internet service every 15 minutes… 3 tech visits and after replacing every piece of hardware with no improvements I switched! I’ve had this service with 1gig download speed for about …
Veracity Networks fix my fiber line as soon as my next door neighbor dug it up an cut it. Last summer 2017 they had to run a new line from control box out in the front yard to the rear of my house and into the garage where the gateway is. …
This place is TERRIBLE. I have tried to cancel my internet service 3 times now. Each subsequent month, I receive another bill for service I no longer have. Each time I call in, the reps I speak with are confused and don’t know what is going on. Just save yourself the trouble and get internet elsewhere.
Veracity is amazing. I’ve been with them with our business accounts for years. It’s so rare to have a customer service team that we can reach so easily. Our account rep is second to none.
We use this because of our apartment complex. It has been VERY spotty in the past, which was somewhat fixed when they switched us to 5g without asking us (which some of our devices couldn’t connect to). Customer service is hit and miss, …
I have been a customer for several years. I usually try to look around to see if there is a better deal out there. Veracity has always been competitive (within a dollar or so of the others). …
We have been living in an apartment complex where the internet is supplied by veracity.
When we first moved in we were paying for hightailed but we were getting …
The company I work for switched to Veracity hosted VOIP in March 2015 and compared to our previous provider, they are top notch. Customer service and follow up is excellent. The quality of our phone service went up substantially. The cost …
We had Veracity for 20 years when fiber first became available in Orem. The company has been responsive to needs until this past week. After repeated calls we kept getting different answers from different people answering the phone. Commitments were made by company but no follow through. We changed to a different carrier.
We have been with Veracity for our internet service and phone for almost 4 years and UTOPIA since it came to Brigham City. We have nothing but praise for the customer service and great phone and internet through Veracity. Whenever there …
Veracity Networks has been fantastic! We have our land-line phone service from them, along with our internet service. The phone service has never had any problem, and we get all of our long-distance calls for no additional charge. Our …
They require 30 days notice to cancel, but it is not pro-rated. So, if you cancel one day after you pay your monthly bill, you will still get charged the full bill the following month because it is within the 30 days since you …
My experience with Veracity has been nearly 100% uptime and great customer service. I’ve called for a service outage a few times and it was usually due to a planned upgrade. The service from the call center and from the techs that come onsite has been impressively good.
*Copied from a yelp review I made. Warning: Long.*
I live in student housing and all of my classes are online. I often have to stay …
A network that truly cares for its customers. I have never been disappointed with them because they will go out of their way to resolve any problem I have. Even when I had to change my number to a local one, they took care of it with ease. …
I have been a Veracity Networks customer since 2011. They have provided consistently superior service during that time. I’ve only experienced about 2 network outages a year, and each outage has been addressed within a matter of 1 – 3 hours. …
Veracity is an awesome company to work with. Much better service, faster speeds and reliablity than we had with a previous provider. Pricing hasn’t gone up, and we have not had any outages. It has been a great thing for our company to …
Just received a call from representative Liz Draper on a request we had that was critically important to keep company going during these very difficult times with COVID-19. She personally called me to tell me that they had reviewed our …
We really appreciate the great quality of internet received from Veracity Networks! We also have had great interactions with the people in Sales and Customer service departments. The company is quick to respond to any issues and explain the best actions to take with our account for our needs.
I have been a Veracity, residential fiber, customer for over 10 years, and have been a commercial customer even longer. Veracity’s customer service is top notch, although not available on Sunday. …
I have been a Utopia customer since it was first introduced in Orem. I have had many ISPs starting with MStar, moving to Connected Lyfe and finally ending with Veracity. I can honestly say Veracity has been incredible and the best! Their …
I’ve been using Veracity Networks internet services for over 4 years and have been very happy. I work from home so having a fast, reliable internet service provider is critical. Advertised speeds are accurate and available, any time of day. …
When working, the service is great. When an internet outage happens, they dont take responsibility and they dont have their phones turned on as well. An outage occurred and my business was still open. Unable to take card payments or fulfill …
I have been a customer since the company started in the area. School had a lot/heavy material online but the work was easy having a strong dependable ISP. Customer support help us to the point that I don’t remember ever having service interruptions. I am very pleased with the service and speeds that meet my family changing needs.
The customer service at Veracity is super. They have the most patient people I have ever dealt with. If there is a problem they are super helpful and are very kind. I will never change networks again unless they change their people in …
Veracity Networks has been a great ISP for us. Our business is on their New Era network in Provo, UT and it has been solid. The network up time has been as advertised, with really only one real service issue in the last year and a half. …
I’ve been with Veracity Networks for at least 2 years now. I’ve also had Comcast and Century Link, too. By far, I enjoy being with Veracity. They have competitive pricing and top notch service. …
Veracity is staffed with incredibly nice and genuine people. They’ve been incredibly patient in helping me set up internet in my newly purchased home. To top it off, they don’t litter my inbox with spam. I recommend them to all friends and family.
We have had veracity for at lease 12-13 years. We moved, and they are still charging me monthly fees. For 3 months I have been dealing with this. I have called, sent emails, paperwork, faxes, etc… Everyone I talk to, tells me to do …
Our home is connected to Utopia fiber and several years ago we chose Veracity to provide both our Internet and landline telephone services. Veracity has done an excellent job of keeping our Internet service fast and clean and our phone …
Edit: dropped to one star because we’ve had more short outages than normal lately, mostly on Sundays, so no way to find out when it will be back. Add some customer support 24/7 or get out of the ISP business. Decent speed no longer makes …
Service is very solid. Internet is quick and latency is great with it being a fiber connection. I have noticed very little (if any) downtime in the 4 months I’ve used Veracity. I don’t think about my internet service at all, which tells me …
I left a 1 star review of Veracity’s service about 6 months ago, because of a bad experience I had with a rep. However, in the last few months, they have replaced their customer service with some truly awesome and proactive reps, and it has …
Do not get veracity Networks. There internet is great, but there customer service is really bad. They hung up on me twice, because I was not satisfied with there lack of competence. They claim I never sent an email asking to have the …
We’ve been with Veracity 5-6 years. The service has been fantastic and has only gone down a few times over the years. I’ve been very satisfied with the service and customer support. The tech support during business hours is fantastic but almost non-existent if needed after hours or on the weekend.
I absolutely love this company. They bought out my old fiberoptic ISP and I am so glad. Their prices are great and their service even better. If I contact them and we are disconnected, they ALWAYS call me back. They stay on the line to …
Stay clear. Seriously. Customer service is great until you sign. I had my entire company switch to veracity. We had connectivity problems nonstop. Eventually they insisted is what on our end even though we never had issues before switching …
Ok so update on Veracity Networks.
I have had a much better experience these past couple of weeks. Still not the …
Veracity hasn’t had a website for a year. A tech company that can’t create a website. You can’t make online payments, you have to call and pay like it’s the 1900’s. …
I would give zero stars if possible. The worst customer service. They lock you into long term contracts and refuse to let you out under any circumstances WITHOUT PAYING THE ENTIRE CONTRACT OUT. Go with Google Fiber instead where possible. It’s cheaper and month to month.
I have been running businesses for 25+ years and I have never been so disappointed and frustrated with a phone and internet service for the past 2-1/2 years. Veracity Networks offers services that they do not provide. Always read the fine …
I’m a new customer just now going through the process of signing up for service. So far, employees don’t seem to be highly responsive and it take time for people to get back in touch with you. That concerning. Is also voiced concern about …
I signed a 4 year commercial agreement. Near the end of the agreement, I had to terminate early – which created a 75% of contract balance due. In my case this was more than $800 billed after service was no longer connected. This was …
Horrible internet connection/speed. Customer service is a joke and doesn’t even exsist. Worst internet company out there.
They had good sales people who made everything sound wonderful, but we have had nothing but issues since we signed up. We drop multiple calls a day. The internet goes out every week. They always have excuses. They have good people that try …
This is actually the biggest scam network provider ever, you never get the speed you pay for, and the packet loss, connection drops, and high ping is INSANE. I have fiber obtic btw… “1 gig/sec” and I’m lucky if I can do any work without …
I pay 60$ for wifi in a 2 person apartment. Speed is sub par maybe 30 mbps on a good day. The lan connection does not work. Google fiber would be 70$ if they offered it. I had it at my last place and got 800+ up and down on lan. …
apparently my payment was declined so they sent an email to me (from an address I can’t reply to) asking me to MAIL A CHECK! You’d think a Fiber internet company would get with the times. I don’t even have checks anymore. You’d think an …
The customer service is extremely unprofessional. I have used at&t, comcast and centurylink in the past. I moved to traverse mountain and only have Veracity as an option. When ordering their service the sales rep had a huge attitude the …
I pay for 90mbps each month and the internet speed fluctuates minute to minute, often hovering at 20. Customer support is nonexistent and they are unwilling to even look into the issue. In some areas of Lehi (including mine) this company is …
One of the easiest business network providers I have ever dealt with.
Pros: …
When I called and spoke to Stacey B on Monday, she was sooo helpful! She was able to walk me through the entire setup process with my router. Even though we hit many obstacles and technical difficulties, Stacey stayed present on the call with me for over 2 hours to make sure my issues were resolved.
My condo complex uses this Fiber internet and it is including in our HOA fees. You NEVER get the advertised speeds. It goes in and out all day. It’s not reliable and speeds are slow most of the time. We actually got Xfinity hooked up so I am essentially paying double for internet. AVOID AT ALL COSTS!
Apartment complex uses Veracity for their internet connection and it my specific unit’s wasn’t working. They sent a worker over after a couple weeks and he took two seconds to tell me nothing was wrong with the internet. I have tried …
I don’t think I’ve actually experienced an internet provider as terrible as Veracity. Their customer service is horrible, they take forever to answer questions or get back to you. They scheduled my internet installation for a week ago but …