Worst customer service i have experienced in my 65 years of life! THREE people told me they will call me back! None did! No accountability by anyone. Dropped calls, delays, etc.,etc. Spent 4 days and a total of over 10 hours on a billing …
Verizon disconnects customer telephone lines with the intended purpose of charging reconnect fees for revenue. When I question the increases in my bill I get transferred back and forth between customer service and financial services. This should be illegal and Verizon has been getting away with this for years. Something has to be done
Waited on hold for over 35 minutes to hear about plans, but no one cared to answer. Obviously, Verizon this is NOT a mobile service who cares about their customers!
Customer service doesn’t care about its customers. They don’t hear what you say and don’t care, why, because they get their paycheck no matter how they treat their customers!!! What a shame as they used to care and I know because I have …
I’m currently using Verizon😭😢The worst mobile company ever!
Never ever switch to them. They lie to you about prices, promotions, rewards and even services. They are just setting there and planning no to let you go …
More than 2 hours of my day wasted on bogus billing that never got resolved! First 3 months with Verizon, has been one monthly nightmare after another, of bogus billing! I got passed off to 4 different reps that all gave different numbers from each other! Horrendous customer service!
Worst company for customer service and customer loyalty. They have no interest in honoring deals they offer and you end up spending hours every month fighting with them about your bill. They also have no customer loyalty/retention and never offer decent deals to current customers.
Worst customer service ever… Wanted to upgrade my phone and 2 other phones in my company but that did not even care and no one got back to us for a few weeks. Even when we said that we’d switch to T-mobile, still no abswer.
So we are switching for sure.
If I could give 0 stars and still write a nasty review I would they obviously have no regard for their customers at all and this is nothing against the small time Verizon employees this is the company’s managements fault.. THE WORST …
Why has Verizon’s customer service gone way downhill? I’ve been a loyal customer for almost 10 years and I am probably going to switch to AT&t because Verizon has issues. I can’t sign in to manage my account and they say my number is not on file but they still be charging me every month.
We’ve been with verizon since bag phones, and you allowed too much reallocation of customers money. You would NOT honor a nurses discount because we were on a “grandfathered in” account. Every year we are charged more and more. While the …
Impossible to navigate online access. made changes. DO NOT WORK.
This has happened 3 times. For example, I changed my secret question. Try to get online, system only knows my old question. System stinks. After 25 years as a customer, we’ll see about the future.
Worst CS experience Ever! I walked into a store on December 8th to upgrade my phone. Because it was out of stock I had to have it shipped to me. It is now February 9th- 2 months later and not 1 single person can actually give me a real …
I was signing up to get Verizon, the customer service agent was charging me $34.00 to do the paperwork and to print it out. I was charged $68.00, $34.00 each time he did paper work. He said it was his fees. I went back to speak to the …
WELL Well well once again Verizon has failed to do what they said they’d do. Tier 2 was supposed to contact me back to fix the issue on my EXPENSIVE PHONE & PLAN …
So difficult to resolve service issues when a error occurred when attempting to consolidate cell phones and home phone for discounted rate. The consolidation did not work for some reason. It started Mid Nov. 2021 and thought resolved mid …
Just swapped from ATT to Verizon a week ago. Have had a 1,700% increase in spam calls in one week. My phone is now ringing off the hook all day and evening with telemarketing calls. BTW i brought my number with me to verizon. Must be selling our information for revenue.
I went to the gateway mall office yesterday 4/22/2022 I waited 40 minutes for an agent to assist me. When they called my name I was told use the machine to make a payment. I had no idea how to use the machine I had to wait another 15 …
I have to give one star, which is so wrong. There is a healthcare crisis in our entire community because Verizon is such garbage. They are taking their la dee dah time while Seniors in our community do not have access to healthcare. If the …
Worst customer service. Ordered new phones on 9/22. Sales rep on phone lied to us about several issues, main one how much we would receive for trade in. Told us to take phone to store when we set up new one. Went to store and was told no …
I applied for a job as a Field Technician Assistant and they sent me some “assessment” that didn’t even judge my skill level, just asking how “honest” I think people are. Not only were the questions in that so-called “assessment” loaded but …
Reps on the phone repeatedly tell us they will correct billing errors and don’t deliver AT ALL on their promises. It is as if we are a joke and they laugh at us. We have called every month for the last six months, talk for over an hour!! …
Just recently came back from a 1-week cruise with my family and found we were charged $1,000+ in charges by Verizon Wireless. The whole trip, roaming was turned off on all of our phones. I am continuously trying to find ways to lower my …
They literally scammed me. They claimed they had broadband internet and provided me wifi routers!!! Chris Hanson, Auburn Maine business manager is a lying piece of trash.
Verizon has elected to overcharge me by $93.84 per year on an existing residential phone plan that remains unchanged. I have escalated the billing fraud issue to Mr. Hans Vestberg and Ms. Manon Brouillette. No resolution. No reply. …
I am a very long term customer of Verizon and have auto bill pay so my account is always current. Recently Verizon turned off my service for several days without any notice. It took me 50-70 phone calls to find someone to turn it back …
My apt is up for sale…comments were a very large roach motel to a large rat trap. Verizon could have moved it to corner of back of 202 Seeley Street Bklyn NY so it wouldn’t be so in your face. Do they care? No way Would I use Verizon? No …
SO INCREDIBLY UNHELPFUL. Called 4 times in one day and not a single call back. Been trying to scam me out of $1000 for 4 months straight and every-time I try to get the charge removed I am told it will be but is only pushed back and charged …
I’m still having problems they have not been resolved. I’ve spoken to at least 10 people. No one is helping. These people need more training or needs to be simplified. It’s a simple thing take me off of “go to voicemail directly” I don’t …
I’ve been with Verizon since 1998 when it was AirTouch Cellular.
There are less expensive providers available, but the less expensive ones don’t have the strong coverage that Verizon has always had vs. anyone else. …
September 28th, 2022 Hurricane Ian hits our area. Verizon stops working. It’s, Oct 15th and the “most reliable network” still is barely working. In our greatest time of need they fail big time. Fortunately, our friends who were with us …
My Verizon Smart Home Plan was removed without my permission. I went a Verizon corporate store and was given a phone number. I called the number and waited on hold for what was assurion. My phone volume or speaker is not working and I can …
My experience started ok with my adding a new line and ordering a phone online. After I clicked Submit, everything began falling apart and has been in an exponential decline since, ending in my incurring a completely unexpected $700 …
Horrendous customer service! It is nearly impossible to locate anyone who can assist on account issues. They promised gift cards and never delivered. Apparently cards were issued and expired without us even knowing they existed. Was …
I would give them a minus 100 if I could. had them for years no problem with service, no I cannot keep a phone call with my daughter who lives in the same area without dropping a call neither of us have good reception. in the past it has …
Worst customer service i have experienced in my 65 years of life! THREE people told me they will call me back! None did! No accountability by anyone. Dropped calls, delays, etc.,etc. Spent 4 days and a total of over 10 hours on a billing …
Verizon disconnects customer telephone lines with the intended purpose of charging reconnect fees for revenue. When I question the increases in my bill I get transferred back and forth between customer service and financial services. This should be illegal and Verizon has been getting away with this for years. Something has to be done
#ScrewVerizon
I came here to express how happy I am as a customer right now.
Bad customer care experience
Horrible service
Disgusting service and Disgusting customer service! Disgusting representatives!!!
They r the worst company u can go through due to they don’t like to honor ur phone insurance when u need a phone. They tell u they can’t help u.
The customer service is ridiculous! Never did get my problem resolved. Definitely a waste of time and money
T-mobile now mixed with Sprint , is now the best company, with the most coverage, and quality. Just switch over T-Mobile please?
Good cell coverage, why did they reduce the hours of operation for the customer service? The hours are very inconvenient for the west coast customers
This is the third time I have had no service for several hours on end. If I could give a 0 star review, I would.
Would give a half star if I could. Their customer service makes a budget airline blush.
Waited on hold for over 35 minutes to hear about plans, but no one cared to answer. Obviously, Verizon this is NOT a mobile service who cares about their customers!
Verizon is terrible. They cut off all home phones in my building. Months later haven’t sent me a refund check. Do not use Verizon, it will end badly.
Very poor service for the last four months for the amount I pay for my bill! So disappointed!
unreliable customer service, un negotiable with the bill, even with explanation and payment.
Real people don’t work for Verizon. It’s all bots and people trying to scam you for more money
Customer service doesn’t care about its customers. They don’t hear what you say and don’t care, why, because they get their paycheck no matter how they treat their customers!!! What a shame as they used to care and I know because I have …
I’m currently using Verizon😭😢The worst mobile company ever!
Never ever switch to them. They lie to you about prices, promotions, rewards and even services. They are just setting there and planning no to let you go …
More than 2 hours of my day wasted on bogus billing that never got resolved! First 3 months with Verizon, has been one monthly nightmare after another, of bogus billing! I got passed off to 4 different reps that all gave different numbers from each other! Horrendous customer service!
Worst company for customer service and customer loyalty. They have no interest in honoring deals they offer and you end up spending hours every month fighting with them about your bill. They also have no customer loyalty/retention and never offer decent deals to current customers.
Worst customer service ever… Wanted to upgrade my phone and 2 other phones in my company but that did not even care and no one got back to us for a few weeks. Even when we said that we’d switch to T-mobile, still no abswer.
So we are switching for sure.
If I could give 0 stars and still write a nasty review I would they obviously have no regard for their customers at all and this is nothing against the small time Verizon employees this is the company’s managements fault.. THE WORST …
Not a quality operation. It’s all about growing and crushing competition, but the service is so-so (home internet via LTE is terrible. …
Why has Verizon’s customer service gone way downhill? I’ve been a loyal customer for almost 10 years and I am probably going to switch to AT&t because Verizon has issues. I can’t sign in to manage my account and they say my number is not on file but they still be charging me every month.
We’ve been with verizon since bag phones, and you allowed too much reallocation of customers money. You would NOT honor a nurses discount because we were on a “grandfathered in” account. Every year we are charged more and more. While the …
Impossible to navigate online access. made changes. DO NOT WORK.
This has happened 3 times. For example, I changed my secret question. Try to get online, system only knows my old question. System stinks. After 25 years as a customer, we’ll see about the future.
Worst CS experience Ever! I walked into a store on December 8th to upgrade my phone. Because it was out of stock I had to have it shipped to me. It is now February 9th- 2 months later and not 1 single person can actually give me a real …
I was signing up to get Verizon, the customer service agent was charging me $34.00 to do the paperwork and to print it out. I was charged $68.00, $34.00 each time he did paper work. He said it was his fees. I went back to speak to the …
WELL Well well once again Verizon has failed to do what they said they’d do. Tier 2 was supposed to contact me back to fix the issue on my EXPENSIVE PHONE & PLAN …
So difficult to resolve service issues when a error occurred when attempting to consolidate cell phones and home phone for discounted rate. The consolidation did not work for some reason. It started Mid Nov. 2021 and thought resolved mid …
Just swapped from ATT to Verizon a week ago. Have had a 1,700% increase in spam calls in one week. My phone is now ringing off the hook all day and evening with telemarketing calls. BTW i brought my number with me to verizon. Must be selling our information for revenue.
I went to the gateway mall office yesterday 4/22/2022 I waited 40 minutes for an agent to assist me. When they called my name I was told use the machine to make a payment. I had no idea how to use the machine I had to wait another 15 …
I have to give one star, which is so wrong. There is a healthcare crisis in our entire community because Verizon is such garbage. They are taking their la dee dah time while Seniors in our community do not have access to healthcare. If the …
Horrible company to do business with. Total scam artists. Spend you hard earned money elsewhere because they will screw you every chance they get.
Worst customer service. Ordered new phones on 9/22. Sales rep on phone lied to us about several issues, main one how much we would receive for trade in. Told us to take phone to store when we set up new one. Went to store and was told no …
I tried to continue my company wireless discount from on line, because I did not want to use snail mail with my check stub. …
I applied for a job as a Field Technician Assistant and they sent me some “assessment” that didn’t even judge my skill level, just asking how “honest” I think people are. Not only were the questions in that so-called “assessment” loaded but …
Verizon is the worst company I have ever dealt with.
Staff is unprofessional, sneaky and liars.
All you do is a fraud. …
Reps on the phone repeatedly tell us they will correct billing errors and don’t deliver AT ALL on their promises. It is as if we are a joke and they laugh at us. We have called every month for the last six months, talk for over an hour!! …
Just recently came back from a 1-week cruise with my family and found we were charged $1,000+ in charges by Verizon Wireless. The whole trip, roaming was turned off on all of our phones. I am continuously trying to find ways to lower my …
They literally scammed me. They claimed they had broadband internet and provided me wifi routers!!! Chris Hanson, Auburn Maine business manager is a lying piece of trash.
Verizon has elected to overcharge me by $93.84 per year on an existing residential phone plan that remains unchanged. I have escalated the billing fraud issue to Mr. Hans Vestberg and Ms. Manon Brouillette. No resolution. No reply. …
I am a very long term customer of Verizon and have auto bill pay so my account is always current. Recently Verizon turned off my service for several days without any notice. It took me 50-70 phone calls to find someone to turn it back …
My apt is up for sale…comments were a very large roach motel to a large rat trap. Verizon could have moved it to corner of back of 202 Seeley Street Bklyn NY so it wouldn’t be so in your face. Do they care? No way Would I use Verizon? No …
SO INCREDIBLY UNHELPFUL. Called 4 times in one day and not a single call back. Been trying to scam me out of $1000 for 4 months straight and every-time I try to get the charge removed I am told it will be but is only pushed back and charged …
I’m still having problems they have not been resolved. I’ve spoken to at least 10 people. No one is helping. These people need more training or needs to be simplified. It’s a simple thing take me off of “go to voicemail directly” I don’t …
I’ve been with Verizon since 1998 when it was AirTouch Cellular.
There are less expensive providers available, but the less expensive ones don’t have the strong coverage that Verizon has always had vs. anyone else. …
September 28th, 2022 Hurricane Ian hits our area. Verizon stops working. It’s, Oct 15th and the “most reliable network” still is barely working. In our greatest time of need they fail big time. Fortunately, our friends who were with us …
My Verizon Smart Home Plan was removed without my permission. I went a Verizon corporate store and was given a phone number. I called the number and waited on hold for what was assurion. My phone volume or speaker is not working and I can …
My experience started ok with my adding a new line and ordering a phone online. After I clicked Submit, everything began falling apart and has been in an exponential decline since, ending in my incurring a completely unexpected $700 …
Horrendous customer service! It is nearly impossible to locate anyone who can assist on account issues. They promised gift cards and never delivered. Apparently cards were issued and expired without us even knowing they existed. Was …
I would give them a minus 100 if I could. had them for years no problem with service, no I cannot keep a phone call with my daughter who lives in the same area without dropping a call neither of us have good reception. in the past it has …