Since the covid situation, they aren’t responding to emails or answering the phones. Any excuse to not
work. They were not great before now they don’t do anything.
After sending in an email with what I thought was a fairly straight forward questions, I was sent an auto reply………..telling me that I had to “sign up” I followed the directions and another auto response said ” you cannot use your work …
I got right through to a women named Kelsey & she was nothing but helpful & nice. She helped me answer all my questions & helped me to further the process of my tax return. So no, not all of them are mean & don’t want you to have your tax return. If anything ask for a KELSEY if you want someone to help you.
Called on 07/29/2019 approx 1:30p. 2 pm After being on hold for almost 10mins I get Joanna C REFUSED TO GIVE HER ID NUMBER. I stated my name and asked to speak to her supervisor when I quickly. Stated my return is missing. What she did was …
Ohio took less than 2 weeks to get refunds back. But not Vermont.. 9 weeks and still NO change in the status. It’s been received since 01/30/20. I’ve gotten no letters or communication from them. Just stagnant. It makes no sense. It’s a …
VT state withheld over $6000 from me in a real estate transaction. It was totally unwarranted. I had to wait almost a year to file taxes to request the full amount to be returned. Now the refund is no where to be found, logging into the …
Unreachable
awful and slow customer service
They don’t care if you get you Vermont refund or not because they are cracked in the heads!!
The dept is just doing its job, carried out by legislatures that we vote for, dont like tax dept vote for people that will change tax code
Since the covid situation, they aren’t responding to emails or answering the phones. Any excuse to not
work. They were not great before now they don’t do anything.
Complicated situation. Incredibly thorough, competent and friendly customer service.
Spoke to Karen @ Taxpayer Services. She was exceedingly pleasant, polite and helpful. I got the information I needed immediately. Thank you, Karen!
They never respond when you call or email them.
After sending in an email with what I thought was a fairly straight forward questions, I was sent an auto reply………..telling me that I had to “sign up” I followed the directions and another auto response said ” you cannot use your work …
I got right through to a women named Kelsey & she was nothing but helpful & nice. She helped me answer all my questions & helped me to further the process of my tax return. So no, not all of them are mean & don’t want you to have your tax return. If anything ask for a KELSEY if you want someone to help you.
Called on 07/29/2019 approx 1:30p. 2 pm After being on hold for almost 10mins I get Joanna C REFUSED TO GIVE HER ID NUMBER. I stated my name and asked to speak to her supervisor when I quickly. Stated my return is missing. What she did was …
Ohio took less than 2 weeks to get refunds back. But not Vermont.. 9 weeks and still NO change in the status. It’s been received since 01/30/20. I’ve gotten no letters or communication from them. Just stagnant. It makes no sense. It’s a …
VT state withheld over $6000 from me in a real estate transaction. It was totally unwarranted. I had to wait almost a year to file taxes to request the full amount to be returned. Now the refund is no where to be found, logging into the …