We are a community-focused credit union in VT that uses the latest in innovative banking technology, products, and services to give you a better … See more
As an establishment I feel like just another number. Have had this bank since I was 18 and I’m 36 now. Don’t have one overly positive thing to say over that whole time. Don’t befooled they are just another bank haha
I love supporting local businesses. But they have horrible ATM’s that mess up transaction and don’t take money half the time. I used to have BOA when I lived in NYC and never had these issues with not being able to deposit in any of their atm’s.
If you have a chance, hire her, promote her, work with her, get her on your team. Amanda is great. She stays with the problem until it is solved and is lovely to work with while she is doing it. What more can you ask for.
Never what they promise. Not once in the time we have been members have they ever been able to complete a transaction accurately or quickly. They never provide what they advertise and they never follow through. I love credit unions. I hate VTFCU.
EDIT: previously, I posted a 2-star review, but since then, the issue I had was taken care of, and VFCU reached out to me in response to the review, showing an excellent level of member care. As a result, I am changing the rating to 5 …
Helped me register my account when the website was being obstinant about my email. Despite the back and forth Tori stayed active and invested in helping me fix my issues. Exceptional service from her.
Great costumer service. Amanda at saint albans branch in particular is a fantastic employee. They work with you on credit where other Banks won’t. Support local
most online banking tools look straight out of the 90s, but vfcu’s webapp has so many nifty little graphing tools with very user friendly interfaces that allow you to overview your yearly income/spending and make accurate projections …
I can’t say enough about the help I’ve revived from this credit union. They have been so kind and helpful during a very difficult time in my life. Rarely do you get customer service like this anymore. Thank you Micky, for your kindness.
Vermont Federal Credit Union has provided my family and I with great service. Beyond the staff being friendly, checking account interest is way better than what I had been receiving at the giant bank I had been using (go figure). …
Lori in customer service went above and beyond to help me today. Even though it was 4:30pm, the end of her shift, she pleasantly hung in there until she solved the puzzle of closing out my car loan. Fantastic customer service! Thank you Lori!
Everyday banking here is better than the average for-profit bank. VT Federal really shines when you need something out of the ordinary. Customer service is knowledgeable & patient. They really go the extra mile to meet members’ needs.
Justin was very helpful as always, and was there to answer questions for me through every step of my process. His friendly and thorough customer service makes him always a pleasure to work with.
VFCU is fantastic! I have been a personal member for many years, even while living away from Vermont, the customer service is just too good to give up. Upon returning to VT recently, I worked with Justin to open a business account. I was …
VTFCU has always been super accessible and helpful. I’ve worked with Justin a number of times and he continues to be a voice of clarity and information for all my needs. I’m super grateful for their service.
I’m a new business owner and I couldn’t be more pleased with Vermont Federal CU for my business banking. The entire team has been incredibly helpful and friendly along the way. I would recommend banking with VT Federal 100%!
I think I had the best conversation with a banker ever with Justin. I’ve known him tangentially over the years. We has a good chance to chat about various things dealing with Vermont and Covid as we talked about my new business account. …
I have lived in Florida for 6 years now, but will not give up my VTFCU account. Speaking with Lori today about a problem with my credit card reinforced why I stay. She was professional, understanding, knowledgeable and efficient. What more could I possibly ask?
I had a very good experience,. With one of your workers.. Tori was very professional courteous, and extremely helpful. Her being very professional kept me a client with Vermont Federal Credit Union. Thank you Tori for all the help. And keep up the good work!! And bottom line thank you again for working with me when times are hard…
Shauntell B has been hands down AMAZING! She helped us refinance our motorcycle, my personal loan, and my credit card. She also helped us purchase a new truck and a new car. She’s efficient, personable, professional, and very easy to work with! We are very happy with our experience!
Lori at VFCU was AWESOME! The phones were busy so we left a message for a call back. In a couple of hours, we had a call back from Lori. She was courteous, helpful and made us feel like we were her main concern, when it is clear these …
I worked with Justin at VFCU and he was fantastic! He was patient, listened and asked great questions to make sure that I was picking the best product for me. He did a wonderful job of keeping me informed as we went through the process of …
Highly recommended! I needed to take out a car loan for the first time and was really nervous about it. It was really important to me to get as informed as possible about the entire process, so I decided to visit the main branch to talk to …
I have been a member of NEFCU for almost 20 years and they kept telling me they could not help me refinance my vehicle for the last couple of years. However, Justin Sawyer at VT Federal Credit Union was able to get me refinanced, while also …
I contacted Vermont Federal for assistance on one of my accounts. Lori, a Member Service Representative, assisted me with my concern. She spent time gathering all the information she needed to complete my request, explained all of the ins …
Every time I call into VFCU, my answer is answered by the very first person who answers the call. They are always thoughtful, respectful and professional … and knowledgeable! I am a proud VFCU member and plan to be for a long time.
Worked with Justin regarding refinancing an auto loan. He was very knowledgeable, responsive, and easy to work with. This was done several months after my vehicle purchase since Justin informed me that rates had improved. …
Shauntell was outstanding to work with for my refinance! She was prompt with her responses, incredibly flexible with my requests, and ultimately was able to finalize the entire process within two business days. 10/10 experience thanks to her!
Lori was awesome! We had purchase a vehicle and needed to be ok’d by the bank cause it was a large transaction. She went they security type questions with me and set me an email to confirm the transaction and waited on the phone till the …
Heather at VFCU is extremely professional and helpful. During my 07/01/22 visit to the S. Burlington branch, Heather’s expertise and persistence solved a complex banking issue. I appreciate her attention to detail. Heather is one of the reasons why I have continued to bank with and love VFCU for over 25 years!
Had a get opportunity to work with Justin Sawyer on a consumer loan. Justin was very responsive and quick turnaround on my loan application and whole loan process. I communicated with Justin on the phone and through emails and have to highly recommend Justin Sawyer and the Vermont Federal Credit Union
I was trying to help my sister finance a car with Vermont federal bank as she was a member with them for over couple of years, now residing in Pennsylvania but, still kept her account with Vermont federal credit union because they were a …
Great experience working with Justin Sawyer on an auto loan. He made the process smooth and efficient working with me on a very tight timeline, with clear communication and responsiveness to calls and emails. Much appreciated! Also …
VT Federal Credit Union is the best bank I’ve ever used. They work to make sure your personal needs and goals are met and they are patient beyond belief. After just a year of working with them I was able to completely restore my credit …
As a new account owner – I’ve been BLOWN AWAY by the effort, attentiveness and effectiveness of this credit union. Charlie Manahan and Jane Charland were *incredible* in helping me process all financial details to receive my Tesla the day …
Tired of your bank suddenly nickel and diamond you to death ? I strongly recommend you talk to Brad or any of the other fine team members and Vermont Federal Credit Union ! It truly is banking with a very personal touch
Justin at the Kennedy Dr. building was on top of everything right from the get go. He kept me up to date at every turn, whether it was following up for paperwork, or letting me know what the next step was, he was on it! Awesome customer service from start to finish, couldn’t have asked for a better experience.
My wife had called ahead to see what we needed to close an account. When we got there, they had to call 3 different people to find details that match what they told my wife over the phone. The red-headed teller had no basic customer service …
I look forward to my visits to my credit union. Brad as well as all the staff are extraordinarily friendly. There is always a smile and a casual conversation tobe had . This is what small town banking is supposed to be like. I will go …
Thank you Brad Vaughn for your: impeccable service, promt replies, knowledge of processes and procedures, and willingness to take time to help me resolve my banking challenges while i am so far from home! Traveling in foreign countries has …
I always have a very pleasant experience with Vermont Federal Credit. I have been with them for over a year. They are always very helpful and knowledgeable about all my banking needs. Brad the bank manager and his staff are very kind and …
We have worked with Vermont Federal Credit union several times now and would not bank with anyone else. They are incredible. Justin Sawyer was very responsive and made our entire experience so much less stressful. I trusted he was taking …
As an establishment I feel like just another number. Have had this bank since I was 18 and I’m 36 now. Don’t have one overly positive thing to say over that whole time. Don’t befooled they are just another bank haha
Mmmmverygoodyes
Excellent service with a local touch!
Always get great service and everyone knows you by name.
Justin was extremely helpful, courteous and professional. Thanks!
Great customer service and an awesome team of employees!
Shauntell made the whole process so quick simple and stress free! Thank you again!
Great customer service, and Lori the bank rep was genuinely concerned and helped me
The whole team is amazing!
Great Credit Union, very For there members especially right now, Great Team !!!
I would like to give extreme thanks to Lori Bondesen. What an outstanding individual. How do I spell customer service? Lori Bondesen .
Kindness is BIG! The folks at VFCU are always kind and respectful. Top rank service every timeThank you!
I never loved my bank before VFCU! I get great rates, helpful service, and a good feeling about how my money is being invested within my community.
I love supporting local businesses. But they have horrible ATM’s that mess up transaction and don’t take money half the time. I used to have BOA when I lived in NYC and never had these issues with not being able to deposit in any of their atm’s.
Have been a member for years and always receive outstanding service and benefits being a member of Vermont Federal Credit Union.
If you have a chance, hire her, promote her, work with her, get her on your team. Amanda is great. She stays with the problem until it is solved and is lovely to work with while she is doing it. What more can you ask for.
Great customer service and awesome response / process times
Never what they promise. Not once in the time we have been members have they ever been able to complete a transaction accurately or quickly. They never provide what they advertise and they never follow through. I love credit unions. I hate VTFCU.
EDIT: previously, I posted a 2-star review, but since then, the issue I had was taken care of, and VFCU reached out to me in response to the review, showing an excellent level of member care. As a result, I am changing the rating to 5 …
Helped me register my account when the website was being obstinant about my email. Despite the back and forth Tori stayed active and invested in helping me fix my issues. Exceptional service from her.
Lori Bondesen from customer service went the extra mile to help me resolve an issue. Couldn’t be a better example of why to bank local with VTFCU!
Great costumer service. Amanda at saint albans branch in particular is a fantastic employee. They work with you on credit where other Banks won’t. Support local
most online banking tools look straight out of the 90s, but vfcu’s webapp has so many nifty little graphing tools with very user friendly interfaces that allow you to overview your yearly income/spending and make accurate projections …
I can’t say enough about the help I’ve revived from this credit union. They have been so kind and helpful during a very difficult time in my life. Rarely do you get customer service like this anymore. Thank you Micky, for your kindness.
Times sure are changing, 20+ years of banking here and I’ve never paid $5 for a bank statement before.
Vermont Federal Credit Union has provided my family and I with great service. Beyond the staff being friendly, checking account interest is way better than what I had been receiving at the giant bank I had been using (go figure). …
Lori in customer service went above and beyond to help me today. Even though it was 4:30pm, the end of her shift, she pleasantly hung in there until she solved the puzzle of closing out my car loan. Fantastic customer service! Thank you Lori!
Everyday banking here is better than the average for-profit bank. VT Federal really shines when you need something out of the ordinary. Customer service is knowledgeable & patient. They really go the extra mile to meet members’ needs.
Justin was very helpful as always, and was there to answer questions for me through every step of my process. His friendly and thorough customer service makes him always a pleasure to work with.
VFCU is fantastic! I have been a personal member for many years, even while living away from Vermont, the customer service is just too good to give up. Upon returning to VT recently, I worked with Justin to open a business account. I was …
VTFCU has always been super accessible and helpful. I’ve worked with Justin a number of times and he continues to be a voice of clarity and information for all my needs. I’m super grateful for their service.
I’m a new business owner and I couldn’t be more pleased with Vermont Federal CU for my business banking. The entire team has been incredibly helpful and friendly along the way. I would recommend banking with VT Federal 100%!
I think I had the best conversation with a banker ever with Justin. I’ve known him tangentially over the years. We has a good chance to chat about various things dealing with Vermont and Covid as we talked about my new business account. …
I have lived in Florida for 6 years now, but will not give up my VTFCU account. Speaking with Lori today about a problem with my credit card reinforced why I stay. She was professional, understanding, knowledgeable and efficient. What more could I possibly ask?
I had a very good experience,. With one of your workers.. Tori was very professional courteous, and extremely helpful. Her being very professional kept me a client with Vermont Federal Credit Union. Thank you Tori for all the help. And keep up the good work!! And bottom line thank you again for working with me when times are hard…
Shauntell B has been hands down AMAZING! She helped us refinance our motorcycle, my personal loan, and my credit card. She also helped us purchase a new truck and a new car. She’s efficient, personable, professional, and very easy to work with! We are very happy with our experience!
Lori at VFCU was AWESOME! The phones were busy so we left a message for a call back. In a couple of hours, we had a call back from Lori. She was courteous, helpful and made us feel like we were her main concern, when it is clear these …
I worked with Justin at VFCU and he was fantastic! He was patient, listened and asked great questions to make sure that I was picking the best product for me. He did a wonderful job of keeping me informed as we went through the process of …
Highly recommended! I needed to take out a car loan for the first time and was really nervous about it. It was really important to me to get as informed as possible about the entire process, so I decided to visit the main branch to talk to …
Justin was incredibly helpful and thoughtful getting me set up with a car loan, I appreciated how comfortable and easy he made the process seem!
I have been a member of NEFCU for almost 20 years and they kept telling me they could not help me refinance my vehicle for the last couple of years. However, Justin Sawyer at VT Federal Credit Union was able to get me refinanced, while also …
I contacted Vermont Federal for assistance on one of my accounts. Lori, a Member Service Representative, assisted me with my concern. She spent time gathering all the information she needed to complete my request, explained all of the ins …
Every time I call into VFCU, my answer is answered by the very first person who answers the call. They are always thoughtful, respectful and professional … and knowledgeable! I am a proud VFCU member and plan to be for a long time.
Worked with Justin regarding refinancing an auto loan. He was very knowledgeable, responsive, and easy to work with. This was done several months after my vehicle purchase since Justin informed me that rates had improved. …
Shauntell was outstanding to work with for my refinance! She was prompt with her responses, incredibly flexible with my requests, and ultimately was able to finalize the entire process within two business days. 10/10 experience thanks to her!
Lori was awesome! We had purchase a vehicle and needed to be ok’d by the bank cause it was a large transaction. She went they security type questions with me and set me an email to confirm the transaction and waited on the phone till the …
Heather at VFCU is extremely professional and helpful. During my 07/01/22 visit to the S. Burlington branch, Heather’s expertise and persistence solved a complex banking issue. I appreciate her attention to detail. Heather is one of the reasons why I have continued to bank with and love VFCU for over 25 years!
Had a get opportunity to work with Justin Sawyer on a consumer loan. Justin was very responsive and quick turnaround on my loan application and whole loan process. I communicated with Justin on the phone and through emails and have to highly recommend Justin Sawyer and the Vermont Federal Credit Union
I was trying to help my sister finance a car with Vermont federal bank as she was a member with them for over couple of years, now residing in Pennsylvania but, still kept her account with Vermont federal credit union because they were a …
Great experience working with Justin Sawyer on an auto loan. He made the process smooth and efficient working with me on a very tight timeline, with clear communication and responsiveness to calls and emails. Much appreciated! Also …
VT Federal Credit Union is the best bank I’ve ever used. They work to make sure your personal needs and goals are met and they are patient beyond belief. After just a year of working with them I was able to completely restore my credit …
As a new account owner – I’ve been BLOWN AWAY by the effort, attentiveness and effectiveness of this credit union. Charlie Manahan and Jane Charland were *incredible* in helping me process all financial details to receive my Tesla the day …
Tired of your bank suddenly nickel and diamond you to death ? I strongly recommend you talk to Brad or any of the other fine team members and Vermont Federal Credit Union ! It truly is banking with a very personal touch
Justin at the Kennedy Dr. building was on top of everything right from the get go. He kept me up to date at every turn, whether it was following up for paperwork, or letting me know what the next step was, he was on it! Awesome customer service from start to finish, couldn’t have asked for a better experience.
My wife had called ahead to see what we needed to close an account. When we got there, they had to call 3 different people to find details that match what they told my wife over the phone. The red-headed teller had no basic customer service …
I look forward to my visits to my credit union. Brad as well as all the staff are extraordinarily friendly. There is always a smile and a casual conversation tobe had . This is what small town banking is supposed to be like. I will go …
Thank you Brad Vaughn for your: impeccable service, promt replies, knowledge of processes and procedures, and willingness to take time to help me resolve my banking challenges while i am so far from home! Traveling in foreign countries has …
I always have a very pleasant experience with Vermont Federal Credit. I have been with them for over a year. They are always very helpful and knowledgeable about all my banking needs. Brad the bank manager and his staff are very kind and …
We have worked with Vermont Federal Credit union several times now and would not bank with anyone else. They are incredible. Justin Sawyer was very responsive and made our entire experience so much less stressful. I trusted he was taking …