Our Mission is to create cleaner choice today for a brighter future tomorrow! Our Values:We deliver safe, reliable and affordable energy.We support our community and provide the very best customer serviceWe make it easy for customers we listen and respond to customers needs.We work with great partners to create inspiring opportunities.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
85 Swift St, South Burlington, VT 05403
I dislike you
Awful service and experience.
This is an evil organization that puts profit ahead of the environment.
Always on time, always courteous, always a good job!
Online billpay does not work
Just another monopoly and there’s nothing you can do about it.
Terrible website to make payments and view bills.
Pay your bill here and get any services or questions answered here
great customer service, easy to pay online
Angela was very nice and helpful.
Nice people in the the front desk to help quick resolution for bills
Wish I had another option to keep my house warm , nightmare of a company avoid if possible
Great company to do business with.
Condescending service, obviously don’t care for Burlington community much. Website is confusing and online bill pay doesn’t work.
Seems like they have old, outdated systems. They were regularly screwing up my bill.
Friendly, knowledgeable professionals!! Recently hooked up service in our new shop space.
Worst customer service ever. Drill baby drill. Ruin our ecosystem by all means and then treat customers like the dirt you push the UNWANTED PIPE LINE THROUGH!
The technician came out same day and diagnosed a failing circulation motor, he was knowledgeable, polite and speedy!
Reasonable prices. Call if you need to set up and account. Don’t bother going in, they will just make you call there account services on the phone they have on location.
Billed me twice, then tried to brush me off. I refused to leave until they fixed it. Also, I found out they charge a daily “access fee”, even if you don’t use their service. Scam
Luckily I have never had to do business with this company. My experiences with them have been awful. I would not trust them to hook up my garden hose, not to mention a gas line!
It’s been a week after they said they’d come. I was told they’d come today in a set time frame and they came before the time frame. So now I’m waiting here for the rest of the day since there is apparently no way to know when a service rep will show up.
Terrible service technicians customer service. And their 5 day window is actually six days! With a four hour service “window”. Basically these guys show up when the feel like it😢😢😢 …
They charge a daily access fee which adds nearly $20 to your monthly bill so when your not using gas, you’re paying all summer long for the privilege of just having the connection. You’re basically paying for the privilege of buying service from Vermont Gas.
We’re charged obscene prices in Vermont thanks to zero competition and governance that won’t step in and actively discourages such. It’s no fun being a captive consumer of a contemptuous quasi state agency.
Vermont Gas Systems has great customer service. They made transfer of service to my new address very easy and trouble-free.
after we installed a new heating system at our house, we sent a residential rebate application to VT Gaz on Aug 6 – they processed it on Aug 9 and we got their check today, Aug 13, within less than a week!
it’s 2017 and this place won’t accept a credit/debit card without charging a fee of $4.00.
went to the office to pay my bill with a card and was told there was a fee. …
Great response, friendly people. Technicians are very polite: they use shoe coverings to walk in the customer home. I especially appreciate this since we don’t wear shoes in the house.
Always very nice and helpful and patient on the phone. They helped me (from Texas) to get some work done, and ultimately helped figure out the best option was to replace the unit and got me numbers and everything they could.
This company is stealing people land to put a dangerous pipeline nobody wants through fragile ecosystems and vulnerable communities, placing people and the environment at risk. The company has routinely lied to the legislature and the …
My gas bill has been incorreckly read for months. I was over charged and they said that all is correct even when I was on vacation and not using much gas at all. I demanded that they remove the gas line from my property and they wanted to charge me for the move.
We signed a contract to convert our home in Burlington from oil heat to gas. We were told by Vermont Gas that the upfront total cost of conversion would be $100 plus $20 per month rental for a burner converter unit. This was all in …
Called to set up services and could not come out to turn on gas until 10 days after I called. I had to call and reschedule and on the day scheduled no one showed up. An incredibly unprofessional experience. It has now been two weeks since I initially called to set up services and still have no gas.
Vermont Gas shut off our service in a retail store – we have to wait 5 days – yes FIVE DAYS – for the heat to be turned back on. Even though we are a solid account with history and never a late payment we are required to pay a new $250 …
I am a renter so I see these guys a lot coming and going from my building. I gotta say I am shocked by how unprofessional and rude some of them are. They even block the driveway which many people need to use, when there are service vehicle …
I accidentally omitted a decimal point in my payment and overpaid big time. The customer service rep was super helpful and got my refund to me in a couple of days. I was really impressed and appreciative.
Was a mix up on my end when sending out monthly bills. I accidentally mailed them the house payment and my heating check to the bank… The bank was smart enough to notice immediately that there check was wrong (Probably due to the …
Very poor service. System is absolutely broken. Online account will say the seemingly correct thing but the paper bills have completely different info on them from address, acct number, and due date & payment amount. I assume this came from …
Poor service. They do seemingly random purges of online accounts and automatic payments without notice that can lead to delinquency. New tenants opening service at a a previous location that you disconnected from formally does not prevent …
The business we bought had been using VT Gas for heat.. So as soon as we bough it, we called VT Gas to put the bill in our name. The rep helping me set up our new account seemed a little confused and was taking a really long time to set …
Totally unprofessional. Too bad that they have no competition, total monopoly. I met with the new accounts manager on the sight, a guy name Peter looked in to my eyes and made a promise to have the gas line brought to my house in August “no …
The customer service is hit or miss. Some reps are nice, but others are rude and condescending. Recently went without gas service for almost 2 days because I smelled a leak outside the house. They came out and looked at it, but left and never fixed the problem until a day and a half later.
We are a long standing customer with good payment history. Our furnace went on the fritz, tech said ~$100 to fix. $200+ dollars later and we are paying it back by paying gas bill then extra $50 for the furnace work each month. I come home and VT Gas shut off our gas and said we are delinquent.
A day and a half prior to a much needed and LONG a awaited service (I scheduled a month and a half prior), VT Gas called to cancel the service ‘due to covid’. Right before it really gets cold. This is our primary source of heat, and the …
Great Customer Service and extremely helpful and professional. We purchased a home with in the past 3 months and with making the switch over to Natural Gas since it was in our area has not only saved us an extreme amount of money, but it …
We had water pooling up in our basement, the technician came and figured out it was a leak from our toilet above our water heater, he also did our inspection required for our HOA, and fixed our fireplace in the spot when I asked. He was …
Customer service was quite responsive, but technician that came to the house needlessly shut off my line as a precaution, which took place on a Friday afternoon on a holiday weekend. I was told I needed to get a contractor to inspect the …
Called VT Gas to get an overflow issue fixed last year. I never received a detailed invoice indicating what the repair tech had done last year. They just charged it to my bill. I still had an overflow issue after the VT Gas tech left. …
Nothing but high praise for their installation of a leased water heater and the running new piping for a new gas dryer and stove. Definitely the least stressful part of our home renovation last fall. First furnace inspection today and …
I have had so many issues with this company. Back in December/January they “upgraded” their online account service. I got a notification that they were going to take my payment as usual, but they never did. I tried to log in but my online …
I’ve been a VGS customer since I bought my first house 11 years ago. I’ve found it to be reliable and affordable heat, the service and support people are excellent, and I just learned that they started offering renewable natural gas, so that gives me another way to power my home sustainably. Can’t recommend them highly enough.
Wow. This is a terrible company. Trying to switch the gas over to my name and they lose my email with my ID so flash forward a few weeks they shut off all of our gas due to their ignorance, and making turning it back on a nightmare. Would …
Vermont gas has been a fantastic service provider. They have been incredibly responsive whenever I have had issues come up. I recommend them 100%
Laura Knapp in customer service was very kind and quickly resolved my need to comply with my association requirement for service documentation.
Had an outage for a number of hours today, not their fault, a third party contractor hit a line. The issue was posted on their website quickly along with updates, saw a VGS truck and asked what was happening, driver was super helpful and …