Great customer service from Michelle at VTEL! VTEL is fortunate to have such an outstanding customer tech support person on hand. She was able to help us get our internet service back up and running on a Saturday while she was in her office. Thanks again for the great customer service! Julie Torres and Gerry Guertin
They dont tell you that you are starting a new contract and are obligated for a year services when you go in to modify your present services that you have no time obligation on!!! Very expensive but dependable…..
Representatives in person and on the phone are professional and pleasant. However, finding specific information on line is baffling. I found eleven areas (so far) where information ought to be; still looking.
Had this service for a while now. At the beginning it was good and fast but now it’s horrible. For the price we pay it should be working. The internet cuts out all the time I’m never able to do school work because I get started then half …
If you can get fiber optics through vtel do it. Fastest Internet in the world. If you can’t DO NOT get vtel the satellite Internet is the slowest Internet available to man so much so that it can barely be used.
Frequently losing signal. For the amount of money I’m paying; I should be able to have access to a technician to guide/advise me on how to mitigate the problems. I’m extremely frustrated with the service as this is my 2nd home and am only there on week-ends.
I stated at vtel to pay our expensive 2 yr. service package . A package you must have telephone internet and t.v.. O n a limited income so to have cable must have the 2 yr. Pkg Or from reading other posts you could buy all this extra equipment Roku ect. To get just cable or whatever. Not many choice here in s.vt.
Truly high-speed internet with gigabit fiber to the home, plus friendly service and commitment to our community. VTel brings Springfield and the rest of their Southern Vermont coverage area into the modern age of technology, allowing high …
Vtel is junk. In fact I’m not going to discriminate, in central Vermont your lucky to get internet let alone high speed Internet. Don’t bother buying internet at your home if you can do without, it is a total waste of money. I think I probably got faster dial up in 1996.
Can’t rate 0 stars or I would. I pay $75 a month for just internet it’s ridiculous. Also the speed of it is mediocre. Customer service is the only good thing about this company. Need more internet choices in southern VT.
Once agian having problems and tech is no help at all just blames it on having DSL ive gone there 3 internet boxes in a week to try to fix the problem. Switching to Comcast very soon if this continues and i cant get cable included for the same expensive price i pay for just internet.
Michael went out of his way to get VTel 4G LTE wireless installed at my house in Fletcher, VT for internet. So far, so good. Getting 15-25 Mbps, which did require them to install an antenna, but better than dealing with Fairpoint!
I am on hold now for a supervisor, I keep getting told they are connecting, but not. My internet is getting slower and slower and the person I talked to tried at first to tell me there was no change. I am on unlimited but there is a …
Awesome internet for rural. With the antenna I’m averaging 25-40 download and 10 up. It’s consistent even during bad weather. Highly recommend using this over DSL. I live in Fairfax, Vt.
Just set up my account with Micheal, very pleasant, easy, and quick. Looking forward to getting away from Comcast, and opening up an account with a local business! Hopefully connectivity is also a breeze!
the customer service has been rather poor. i have sent in numerous inquiries via the website ‘contact us’ form and none of them are ever answered. I’ve sent a variety of emails to 5 different employees and overall they have been ignored …
The options in my area are either very limited or nonexistent with other providers. After several back and forth emails with vtel I was confident enough to go out and purchase all the necessary hardware I would need to utilize vtels …
I have been with Vtel for three years. The first year was great! I absolutely loved them and recommended them to everyone! Second year didn’t seem to be as good as the first. My viewing habits had not changed. There are no gamers in the …
Would be 5… great services, terrible business practices. After 3 years a customer and 2 moves we are billed $300 disconnection fee. No discussion was had while switching from one place to the other about a new contract. I feel it’s pretty sneaky to do this to a pretty good customer.
Worst customer service I have ever had to deal with. They first sent my husband and I a broken router and then when we mailed it back to them with the postage they provided they claim they never received it. They now want to charge us $500 …
Terrible WiFi. I’m sitting here in front of my TV watching YouTube on my network and the screen just froze for the umteenth time. Not unusual. Par for the course. Dropped or frozen connections. And forget trying to get anything done in the …
We have been using VTel Wireless as our wireless internet service since it became available in our neck of the woods – and it’s been fantastic. Stellar customer service / technical assistance staff have been quick to help whenever we’ve had an issue!
This is a very expensive service and they continue to force customers to pay for a useless landline if you want a TV package. For what was once a true Vermont company that valued its customers they have, over time, become as distant and …
TL;DR: If you’re in the market for reliable internet at a reasonable price, look elsewhere. This applies to their 4G Wireless internet service only, as I have never tested their other service offerings. …
Being an enterprise customer while the service is down, and can not get to anybody at Vtel is very frustrating. I know running a carrier is hard but why don’t you even have people on call and have an alert system so your on-call tech is …
Called as new customer to start service plan for Double Play internet and TV. Absolutely rude staffing! Very misleading with products and information and pricing! Received a flyer for new customers offering 2 free months and $79.95 per …
I had VTel for two years of Internet Service. I didn’t have any issues until I moved and closed the account. I was told my account was closed and then got another bill. It is now 3 months later and they are still billing me despite my …
My experience with Vtel has been extremely positive during the entire six-plus years I’ve been a customer. The fiber optic internet is a dream come true. On those rare occasions when lines have been downed in a storm repair crews were able …
I had a problem with my internet and phone service after a bad thunderstorm. The storm happened on a Friday night and I called VTel Saturday morning as soon as I determined the problem couldn’t be fixed by a simple reset. I fully …
I have called twice voicing I have not received a bill since I’ve started my services. I’ve checked to make sure that it was not going to my spam and we’ve confirmed that they have the correct email for me. I’m behind in a Payment and …
Have had VTel for years no issues, on fiber which is stable and consistent. Any provider is going have issues with WiFi you can’t change physics. Just use a nice router. Cant keep em all happy I for one appreciate the service VTel offers. Everyone in the office and the entire staff team are friendly and provide great customer service.
We have been using VTel Wireless for about a year now. Service has been fantastic. Never a hiccup or outage. Just called them up had the modem next day and good to go. Plenty fast enough and the data cap really hasn’t been a bother. We are …
Probably the worst customer experience on the phone, Internet connection was a problem the entire time, Refuse to give me any refunds and eventually canceled my account, Highly recommend not using any of their promotions or specials as they …
Unfortunately VTel Wireless provides extremely slow wifi for the type of money they are charging. For what you pay, you get internet that has horrible latency and snail-like speeds. Only get it if you a VERY light user and are the only one in the house.
They do not maintain 24/7 response to network issues and status. Very expensive for the ir Lte internet service. Speed is at best 10 mbps average download. People are good and try hard. Needed better speed then DSL but will be going back to …
Living in a rural community I didn’t expect to have good internet access, but VTel provides incredible fiber optic internet, blazing fast, and crystal clear landline phone. They always answer the phone on the first ring. They just weren’t …
Terrible Terrible service. Customer Service Agents are the most unintelligent people you could possibly talk to. Most of them can not figure how to operate a toaster, let alone manage an ISP. They change the prices on a whim. One month …
Charges $180 for internet, cable and phone and locked into a 2 year contract which thankfully ends next month. If we continue, the amount is going to rise even more. I called Xfinity and they give the same deal for $114 before taxes. We will be switching. Customer service has a lot to be desired.
We recently purchased a home about 30 minutes from Rutland, where we have no cell phone service other than Internet Wifi. Tom was the technician who came out to set us up. He took the time to explain everything to us and made sure we …
I’m in rural southern VT and I have the best internet at the most reasonable price I’ve ever had. If I ever need a hand with something, they pick up after a single ring. Sorry to hear other folks are having a bad time, but we love VTel. They’ve been really outstanding
I have had gigabit internet through VTel since 2020, and have never had any issues. Their customer service has been outstanding, and the cost for Internet in our area is both competitive and reasonable.
I absolutely love my VTel gigabit fiber optic internet! Great value and awesome to have that quality of connection in rural Vermont. Excellent service.
Pay, pay, pay! But alas, you don’t get nearly a value in what you pay for! You have limited options for plans – all leave you in a bad spot. First; you have an option for an “unlimited” plan (similar to your cell phone) that has some high …
If I could give it 0, I would. Spoke with a lady over a week before I needed the router, in which she confirmed it would be shipped that afternoon. 2 days before I needed the router: Called again to confirm it was coming. Was told it would …
Save yourself the energy and start out with Comcast. I’ve been with Vtel for 2 dreadful years, if its not random internet outages its random price increases with no notification or email about it. Look through some of these reviews, its …
I would give 0 stars if possible. Service goes out on a weekly basis. I only have cable for football season and have to deal with some how losing signals on a weekly basis.
Two things have me writing this positive review. 1st…A little while back I was having some issues with my internet and tech support checked a few things, determined it was my older router and sent me a new one! My 2nd point of …
Great customer service from Michelle at VTEL! VTEL is fortunate to have such an outstanding customer tech support person on hand. She was able to help us get our internet service back up and running on a Saturday while she was in her office. Thanks again for the great customer service! Julie Torres and Gerry Guertin
Never ever again can’t wait to contrack is over by by by 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮😍 …
Great internet services
Internet service constantly cuts in and out
Very helpful staff
Great company! Great people!
Best telephone service ever!
Worst service ever
Great company, friendly employees
Great services and seriously fast networking
Love it! Great people helpful and acomadating.
Good customer service, comparable rates.
Great staff solved my problem over the phone.
Anytime I call with a question or a problem they answer it and solve it
Nice selection of different packages for phone and internet and TV.
I use these people for triple play. Overpriced but little options for town.
Great service and GREAT fiber internet.
Horrible service. Have to call multiple times to get bill fixed and its still not right.
I love VTel Wireless. Thank you for the free phone.
WORST SERVICE!!!!!!!, I HAVE EVER HAD NEVER AGAIN> DONT RECOMMEND THIS TO ANYONE AT ALL.
Not too exspensive. Definaly not the worst choice for a phone company
Have a problem with are internet literally every day 75% of the time it says internet may not be available
Very disappointed in the quality of cellular internet and custmer service. Would not recommend.
I love VTel Wireless, it’s the fastest internet in my area!
Professional. Welcomed my pet. Tasty apple from the barrel. Fastest Internet fiber optic
Great customer service from Tanya who was friendly, helpful, and informative to my wife and I this past weekend. (3-16-2019)
Incredibly fast internet for a reasonable price. Customer support reps are friendly and knowledgeable.
Best option for where I live, fast internet, good price and great customer service. Always recommend to anyone looking for internet.
They dont tell you that you are starting a new contract and are obligated for a year services when you go in to modify your present services that you have no time obligation on!!! Very expensive but dependable…..
Very expensive if you want to call abroad. Worse still, calls from abroad are often mangled if not downright dropprd.
After reaching the data cap be ready because it slows down to a point where using dial up would be faster, don’t get vtel
Friendly, efficient and exceptional customer service!
Problem solved in ten minutes.
Love my fast V Tel internet!
Representatives in person and on the phone are professional and pleasant. However, finding specific information on line is baffling. I found eleven areas (so far) where information ought to be; still looking.
Barely ever works. I would be willing to bet we have 50 hours on the line with CS and it still drops 5-50 times a day (not exaggerated on a bad day)
TV and internet go out frequently. With the business hours of tech support we have gone several days without services on more than one occasion.
Jeremy is a great guy
Charged me $25 to cancel hbo at a time when I’m trying to cut spending and save $$. Could go on this isn’t the first problem we’ve had with Vtel.👎👎🖕 …
Had this service for a while now. At the beginning it was good and fast but now it’s horrible. For the price we pay it should be working. The internet cuts out all the time I’m never able to do school work because I get started then half …
If you can get fiber optics through vtel do it. Fastest Internet in the world. If you can’t DO NOT get vtel the satellite Internet is the slowest Internet available to man so much so that it can barely be used.
Fantastic rates for fiber. Questionable customer service, as they request customers to maintain VTEL’s equipment and purchase batteries and cables.
Frequently losing signal. For the amount of money I’m paying; I should be able to have access to a technician to guide/advise me on how to mitigate the problems. I’m extremely frustrated with the service as this is my 2nd home and am only there on week-ends.
I stated at vtel to pay our expensive 2 yr. service package . A package you must have telephone internet and t.v.. O n a limited income so to have cable must have the 2 yr. Pkg Or from reading other posts you could buy all this extra equipment Roku ect. To get just cable or whatever. Not many choice here in s.vt.
Truly high-speed internet with gigabit fiber to the home, plus friendly service and commitment to our community. VTel brings Springfield and the rest of their Southern Vermont coverage area into the modern age of technology, allowing high …
Vtel is junk. In fact I’m not going to discriminate, in central Vermont your lucky to get internet let alone high speed Internet. Don’t bother buying internet at your home if you can do without, it is a total waste of money. I think I probably got faster dial up in 1996.
Can’t rate 0 stars or I would. I pay $75 a month for just internet it’s ridiculous. Also the speed of it is mediocre. Customer service is the only good thing about this company. Need more internet choices in southern VT.
Once agian having problems and tech is no help at all just blames it on having DSL ive gone there 3 internet boxes in a week to try to fix the problem. Switching to Comcast very soon if this continues and i cant get cable included for the same expensive price i pay for just internet.
Michael went out of his way to get VTel 4G LTE wireless installed at my house in Fletcher, VT for internet. So far, so good. Getting 15-25 Mbps, which did require them to install an antenna, but better than dealing with Fairpoint!
I am on hold now for a supervisor, I keep getting told they are connecting, but not. My internet is getting slower and slower and the person I talked to tried at first to tell me there was no change. I am on unlimited but there is a …
Awesome internet for rural. With the antenna I’m averaging 25-40 download and 10 up. It’s consistent even during bad weather. Highly recommend using this over DSL. I live in Fairfax, Vt.
Just set up my account with Micheal, very pleasant, easy, and quick. Looking forward to getting away from Comcast, and opening up an account with a local business! Hopefully connectivity is also a breeze!
the customer service has been rather poor. i have sent in numerous inquiries via the website ‘contact us’ form and none of them are ever answered. I’ve sent a variety of emails to 5 different employees and overall they have been ignored …
The options in my area are either very limited or nonexistent with other providers. After several back and forth emails with vtel I was confident enough to go out and purchase all the necessary hardware I would need to utilize vtels …
I have been with Vtel for three years. The first year was great! I absolutely loved them and recommended them to everyone! Second year didn’t seem to be as good as the first. My viewing habits had not changed. There are no gamers in the …
Would be 5… great services, terrible business practices. After 3 years a customer and 2 moves we are billed $300 disconnection fee. No discussion was had while switching from one place to the other about a new contract. I feel it’s pretty sneaky to do this to a pretty good customer.
Worst customer service I have ever had to deal with. They first sent my husband and I a broken router and then when we mailed it back to them with the postage they provided they claim they never received it. They now want to charge us $500 …
Terrible WiFi. I’m sitting here in front of my TV watching YouTube on my network and the screen just froze for the umteenth time. Not unusual. Par for the course. Dropped or frozen connections. And forget trying to get anything done in the …
We have been using VTel Wireless as our wireless internet service since it became available in our neck of the woods – and it’s been fantastic. Stellar customer service / technical assistance staff have been quick to help whenever we’ve had an issue!
This is a very expensive service and they continue to force customers to pay for a useless landline if you want a TV package. For what was once a true Vermont company that valued its customers they have, over time, become as distant and …
TL;DR: If you’re in the market for reliable internet at a reasonable price, look elsewhere. This applies to their 4G Wireless internet service only, as I have never tested their other service offerings. …
Being an enterprise customer while the service is down, and can not get to anybody at Vtel is very frustrating. I know running a carrier is hard but why don’t you even have people on call and have an alert system so your on-call tech is …
Let me preface by saying we live in a remote area where we can’t get cable or dsl internet. …
Called as new customer to start service plan for Double Play internet and TV. Absolutely rude staffing! Very misleading with products and information and pricing! Received a flyer for new customers offering 2 free months and $79.95 per …
I had VTel for two years of Internet Service. I didn’t have any issues until I moved and closed the account. I was told my account was closed and then got another bill. It is now 3 months later and they are still billing me despite my …
My experience with Vtel has been extremely positive during the entire six-plus years I’ve been a customer. The fiber optic internet is a dream come true. On those rare occasions when lines have been downed in a storm repair crews were able …
I had a problem with my internet and phone service after a bad thunderstorm. The storm happened on a Friday night and I called VTel Saturday morning as soon as I determined the problem couldn’t be fixed by a simple reset. I fully …
I have called twice voicing I have not received a bill since I’ve started my services. I’ve checked to make sure that it was not going to my spam and we’ve confirmed that they have the correct email for me. I’m behind in a Payment and …
Have had VTel for years no issues, on fiber which is stable and consistent. Any provider is going have issues with WiFi you can’t change physics. Just use a nice router. Cant keep em all happy I for one appreciate the service VTel offers. Everyone in the office and the entire staff team are friendly and provide great customer service.
We have been using VTel Wireless for about a year now. Service has been fantastic. Never a hiccup or outage. Just called them up had the modem next day and good to go. Plenty fast enough and the data cap really hasn’t been a bother. We are …
Probably the worst customer experience on the phone, Internet connection was a problem the entire time, Refuse to give me any refunds and eventually canceled my account, Highly recommend not using any of their promotions or specials as they …
Unfortunately VTel Wireless provides extremely slow wifi for the type of money they are charging. For what you pay, you get internet that has horrible latency and snail-like speeds. Only get it if you a VERY light user and are the only one in the house.
They do not maintain 24/7 response to network issues and status. Very expensive for the ir Lte internet service. Speed is at best 10 mbps average download. People are good and try hard. Needed better speed then DSL but will be going back to …
Living in a rural community I didn’t expect to have good internet access, but VTel provides incredible fiber optic internet, blazing fast, and crystal clear landline phone. They always answer the phone on the first ring. They just weren’t …
Terrible Terrible service. Customer Service Agents are the most unintelligent people you could possibly talk to. Most of them can not figure how to operate a toaster, let alone manage an ISP. They change the prices on a whim. One month …
Charges $180 for internet, cable and phone and locked into a 2 year contract which thankfully ends next month. If we continue, the amount is going to rise even more. I called Xfinity and they give the same deal for $114 before taxes. We will be switching. Customer service has a lot to be desired.
We recently purchased a home about 30 minutes from Rutland, where we have no cell phone service other than Internet Wifi. Tom was the technician who came out to set us up. He took the time to explain everything to us and made sure we …
I’m in rural southern VT and I have the best internet at the most reasonable price I’ve ever had. If I ever need a hand with something, they pick up after a single ring. Sorry to hear other folks are having a bad time, but we love VTel. They’ve been really outstanding
I have had gigabit internet through VTel since 2020, and have never had any issues. Their customer service has been outstanding, and the cost for Internet in our area is both competitive and reasonable.
I absolutely love my VTel gigabit fiber optic internet! Great value and awesome to have that quality of connection in rural Vermont. Excellent service.
Worst wifi cable ever
Never got reimbursed for weeks of no service lost all video’s I saved. Not recommended! …
Pay, pay, pay! But alas, you don’t get nearly a value in what you pay for! You have limited options for plans – all leave you in a bad spot. First; you have an option for an “unlimited” plan (similar to your cell phone) that has some high …
TV goes out every few weeks, I’ve also had trouble off and on lately with internet. I’m not happy at all
television continues to freeze up on regular basis. Costs continue to rise. Will look into other providers
If I could give it 0, I would. Spoke with a lady over a week before I needed the router, in which she confirmed it would be shipped that afternoon. 2 days before I needed the router: Called again to confirm it was coming. Was told it would …
Save yourself the energy and start out with Comcast. I’ve been with Vtel for 2 dreadful years, if its not random internet outages its random price increases with no notification or email about it. Look through some of these reviews, its …
I would give 0 stars if possible. Service goes out on a weekly basis. I only have cable for football season and have to deal with some how losing signals on a weekly basis.
Two things have me writing this positive review. 1st…A little while back I was having some issues with my internet and tech support checked a few things, determined it was my older router and sent me a new one! My 2nd point of …