Local Wireless ISP serving areas around Princeton, Blue Ridge, New Hope, Lowry Crossing, Farmersville, and McKinney, Texas. See more
Read More| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 12:30PM |
| Tuesday | 8:30AM to 12:30PM |
| Wednesday | 8:30AM to 12:30PM |
| Thursday | 8:30AM to 12:30PM |
300 W Princeton Dr Ste 5, Princeton, TX 75407
bad
Constant interruptions due to slow speed.
Worst customer service ever. Spend your money elsewhere
Very poor customer service, no response, please open up the water tower to more ISP
We almost always have the great, fast service they advertise!
Very helpful when contacting them. But wifi connection is super slow and always crashes down!
Good internet provider for our area. Haven’t had any problems with them yet.
This is an excellent service the gentlemen that came to connect the service were polite and very knowledgeable. I would recommend this service to anyone they are extremely helpful and very professional.
They are a great provider very knowledgeable and helpful I would recommend them highly
Extremely poor service. Networks slow consistently. Outages almost weekly these days. If it’s raining expect outages.
It’s down again. If you like paying money and not get anything for it, this is the company for you. But, if you a reliable internet connection look elsewhere.
If it rains- no internet if a bird flies overhead- no internet 🤷♂️ made school hard during this last spring from what I remember it was alright when we first got it but then it went downhill …
Outstanding service and installation! What a difference when stacked up against AT&T’s DSL lameness.
Shoutout to them for giving us faster speeds.. however constant maintenance on towers and the extremely high latency do no good for me.
Well I was going to call to get service however looking at the reviews and the way this company talks to people. I think I will pass. You get 3 stars from me.. 🤦🏾♀️ …
Service is always down. If there is a storm don’t plan on watching TV or having WIFI service. Customer service is non existent!
Internet service is terrible, it is never even close to advertised MBPS, a truly awful internet experience.
Very good download speed for our area, but the ping, NAT type, and randomly dropping connection are where the downsides really lie.
Almost daily outages. Poor service. Broke through my ceiling while trying to repair a problem that I know is at their site. If I could give negative stars I would.
These guys know their business. Professional, courteous, and carefully installed my system which has met my business needs. Bravo Zulu.
I have tried maybe 8 times the get them to fix my WiFi I even upgraded it in hopes it would work better and and it has not.
Verona Networks, LLC provides the most stable and reliable Internet access in this rural part of Collins County.
A very rough start but the service is improving.
Update, May 2016: Service is once again downright awful. Expect daily outages and no return calls or updates from them. Shameful.
I do not understand. I am looking for internet services in my house, and I have been calling this company for over a month to get service, I have tried their chat, I have talked to people there. I get NOTHING! They take my number and do …
Terrible service, ripped me off, works half the time. One of their employees told me while he was fixing my internet had not been paid for working there in over 30 days. Do not get the service, try someone else.
Thank you for the great service. Overall experience has been great. The installers and office manager were very helpful in getting my family internet access. Keep up the great service and work. 👍👍👍👍👍 …
This internet is terrible. You can’t even go 10 minutes without something lagging or getting disrupted. Customer service is terrible. And I don’t understand why their closed on the weekend. My internet went down Friday night a couple weeks ago and I had to wait until Monday to get it fixed. Over all a terrible internet provider.
Customer service is very poor. I requested network password to set up my new wireless router for the last month and I couldn’t anyone from this company just to do.
This is a great company they try to get to everyone as soon as they can. I’ve been with them for years now. Have some kinks but they do try to work them out.
Called them 3 months ago.. after days of no answer finally got through to set up service. The lady hung up on me. Not gotten through since, my wife called and was told service order was already put in and she couldn’t order service. 3 months later still nothing from them and no service. Place is a job for sure
Was trying to talk to someone about a new account. After 2 weeks of calling and leaving my information I still have not received a call back. I can never get a hold of someone. Not really how you run a service company. Take your money elsewhere, I am.
Service started okay, but their hours of operation are ridiculous. They don’t respond to phone calls or return messages. Outages are common- at least weekly. And the speed has dropped lately. Very poor service. Highly recommend going elsewhere with your money unless there is no option.
I am a new customer. The network was having problems the day they connected me. I was told these problems would be fixed shortly. That was last Tuesday and it is now a week later. I’ve left several messages for an update for an ETA when it …
Hello, I Called and Text and E-mailed over a week ago to check on the internet service’s . I did get a Text that read They would have Chris the Technician to call me soon to get things set up… like I said that has been over a week ago …
They “Updated” their “service” Summer of 2015….. Up to that point connection was almost 100%. Little to no buffering, easy streaming, etc. That’s ALL gone now!!!! Plus they don’t get back to issues. They didn’t let customers know a …
OMG!! This was my 5th company to come out and try and get us internet..in a rural part of town. Not only were they able to get us connected, they got us connected with HIGH speeds!!! I am so happy with the price..best package for the price …
Internet works decently, prices aren’t too bad. Been with this company almost a year and they’ve fixed a lot of issues they had when I started using their services. If only they had better customer service, some of the staff can be rude and sometimes unhelpful.
Internet out all day today. There should be a customer service/call center open on Saturdays for reporting outages.
UPDATE TO MY Post: I will gladly reach out to you personal if I had your info. Just text me or call me. You have my cell number on file or in my tickets. I just want you to send the techs back to my house that just left there. I do …
I called Friday evening because my router had been reset and was needing the pppoe login information again and received a response Saturday morning. Thanks Jason for taking the time on your day off to help a customer.
Professional installation with personalized service. Everyone was very helpful through the whole process, from initial consult to installation of service. Very happy with choice to go with Verona Networks. I would recommend them to all my friends.
I’ve been trying to get ahold of you for the last 3 weeks to discuss my service options. I’ve emailed multiple times, I’ve left messages on your facebook page, I’ve registered tickets with the after hours support, I’ve messaged with …
I have been a customer of Verona Networks for probably close to 6 or 7 months and I have been completely satisfied with their service. I had at least 3 “well known” internet companies come to my house and tell me I would never be able to …
Its okay. Nothing more, nothing less. Internet speed is a little underwhelming for 2017 and goes down completely a few times a week. It is better than Hughes Net in my opinion. Never had to deal with customer service but after reading the ISP’s responses to other reviews, I hope I never have to.
Verona Networks has had some down times but they always respond to my service requests and let us know what is going on. Very fast internet service. It works through storms with no drop outs. Latency is low which is great. Thank you Verona Networks!
Other than all the power going off in the middle of the installation internet was installed the next day without a hitch. Thank you Verona Networks for getting me back on line.
Called on a Wednesday about service and installers arrived on Friday morning. Install was quick and easy; I was up and running in about an hour and a half. …
Worst internet service provider. I said this about Comcast few years ago when I lived in FL but they actually answered their phone and gave us an update when it’ll come back. No internet since Friday in Lowry Crossing. Unfortunately, there …
Slow response with customer service, but they have always replied and “tried” to make it right. Problem is Kevin’s story (4X) keeps changing why my signal is hit and miss. Most recently he blames my high end router. While several of my tech …
We have been with Verona since they started. We rarely have had the speeds we pay for. Several times per week we (and our entire neighborhood) are completely without service. EVERY single time we call Verona we are routed to tech …
I very seldom have the speed that I pay for. It is usually much lower. If the internet is up then you are doing good. If it is down you may as well go to McDonalds and work because it will not be up any time soon. Also, trying to get an …
We were looking for an internet service faster than our DSL. We tried Verona. After about a month of not being able to even check our email, we went back to DSL. The service works fine at 2 oclock in the morning but was useless during peak …
We are current users of this network and we have had horrible service. Unfortunately for us, this company is the only company that currently provides wireless service for our address. We have now left numerous phone messages and several …
We tried AT&T and almost signed up for HughesNet (way too expensive for little data). We are about 1000 feet from the end of the ideal range of the AT&T line and they didn’t seem to care. We were only getting about 1-2 mb/s. This is 2017! …
To be honest these guys catch a lot of flack because the reviews are probably written during the weekend problems that tend to happen. …
Yes, the customer service can be tough to reach sometimes, but every time I do they are helpful, friendly and fast. I have had continually good internet, with fast downloads and no problems gaming online. I would recommend these guys, they …
A billion times better than Rise Broadband. The service is better. The people are better. The price is better. My bill has never been over the amount agreed upon. I’ve got 18Mbps download. Rise was only giving me part of 5 and charging me …
My first experience with Verona started out rather rough, however its greatly improved since then. I’ve been a customer for 8 years now and honestly I’m quite happy with my internet. We don’t have much option for fiber optics or anything …
I didn’t have internet for 3 weeks and they finally fixed it today. It took the Technicians an hour to fix it. I still don’t understand why it took so long for them to realize that there was a problem with my reciever. Not only that but it …
This company makes a lot of promises, but never keeps them. If you like very inconsistent connection speeds, customer service that is non-existent, downtime everywhere, and a company that will not refund you for any outages, regardless of …
I have been with a long time and as others have said had problems in the beginning but one phone call and they came to fix it. Until very recently have not had any problems that power cycling my router and there equipment has not fixed. …
5/4/2018
I’ve been getting degraded service since Monday 4/30. I called them and they said they would be out in 24-48 hours. That was 5 days ago. I’ve called multiple …
Similar to TK 454K I too was very happy with this company when they first started up. In fact, I believe I was one of the first 100 customers. While there were issue in the early days, I could text J. baker to get it resolved, there was no …
Been with them for years, quality has improved with time. Jason at the office knows his business and the techs that come to the house are professional, knowledgeable, and don’t make you feel like a dummy when you ask questions. No matter how big Princeton gets, as long as I am here they will continue to get my business.
I am to the point of contacting an attorney because we have a business account that states we get 24 hour turn-around service. I have placed my 9th ticket with them today, May 26th. Our internet has been terrible for over 3 weeks and 7 of …
Update:
This is the first negative review I have ever given. This review was not …
This was such an amazing company when they started up. We did have issues but when a problem came up they were quick to respond and did a great job of comunacting with us and fixing the problem quickly. But unfortunately this company has …
We have tried NO LESS than 5times to contact this company with NO RETURN calls (emailed, left voice message and Web Inquiry). We even had Lowry Crossing secretary reach out to them (as she recommended them and said they are bidding to …
Internet service provider, temporarily. You can contact Verona to get installed, good luck after that. It would be easier to get a direct call with the President of the US than anyone with Verona. The “after hours call center” are the only …
Super fast scheduling and installation! Great technician and customer support.
Amazing customer service and the installer was quick and professional and thorough amazing process from beginning to end
Their advanced package that claims it can handle “streaming on multiple devices and online gaming”. This is not the case, my desktop is connected via Ethernet cable and I never get a good enough connection to anything remotely close to online gaming.
I have been with Verona going on 5 years and would not have it any other way. When our family made the move to Princeton from Allen, I contacted Verona in advance to see what I needed to do get things set up. They made everything so easy …