Wouldn’t even give this place one star don’t waste ur time or money Tim Ryan there is absolutely the worst customer service agent he let his emotions get the best of him while I was asking questions and he then proceeded to close my account …
So hard to get a real person on the phone now a days. Sit on hold for ever then the auto answer says we can call you back later. If you do that they will call you after 5pm and can’t do anything till the next business day.
Always Very friendly, kind, and understanding. I have been banking with Verve for over 5 years and hands down love the care and extra level they go to making you feel like family.
Staff is friendly and easy to work with. Moved my car loan over and saved a fair amount of money on my monthly payments. Lots of locations makes it easy to do my banking.
Verve claims to be a small, community minded company, but they’ve proven that they really are not looking out for the local community. They partner with out-of-state businesses to the detriment of local employers. Not cool.
I’ve been with Verve formerly Citizens First my whole adult life. Always treated with respect, promptness and efficiency. 5/5 Would recommend for personal or business banking.
Citizens First C/U was a cut above. They took care of their customers. I banked with Citizens First for over 10 years but it’s not a coincidence that when it switched to VERVE it took a nose dive. The one thing I can say; As far as …
After relocating to oshkosh my wife and searched for a locale bank credit union and chose citizens first. I’m Very unsatisfied with citizens first credit union. The loan/mortgage department is inept to say the least. Online banking site is …
The woman I felt with, Geralyn, absolutely horrible customer service and rude. I had to change my name info cause I got married. Nothing but jumping through loops and questioned everything I brought in. Even questioned if I actually got …
I started out with CitizensFirst after moving from Michigan to Oshkosh, and wanted to stay with a credit union. It was between them and another credit union, and inevitably went with CitizensFirst. They have been super helpful from the …
I really like this new app update. I will admit, I struggled a little at first. My friends son, Bryce who works in the IT department was able to help me login. I was extremely worried at first, but I really appreciate him going out of his way for me after his shift and helping.
After years and years of dealing with this particular location due to our business location in the outlet mall nearby, things haven’t improved in the drive up. No issues with friendliness etc. But….. do they have a poor training program …
This honestly just deals with every branch that Verve has. One thing I miss is having Verve as my main banking place. I moved about a year ago, and my new town doesn’t have a Verve branch. I’ve always had outstanding service with Verve. I …
3. THREE seperate times this summer I have deposited money into my account to find the workers have put the money into a total strangers account. This is after I handed then my member card with all my information on it. Just recently …
This has been and continues to be the most difficult banking company I have used. As an owner of several companies, I have had very difficult time getting anything completed when I wanted a line of credit which took a very long time. Once …
I kept hearing good reviews about Verve, and I needed a credit union here in Wisconsin since my other credit union is in Red Wing, MN. So I decided to give it a go, and of course, shortly after joining, they changed their website, and now I …
Their Online system is terrible. Zelle is also terrible. In order to cancel a Zelle, you have to pay $15. No one else charges that. Also you call them phone system doesnt take the digits to route and keeps in a dead cycle of phone. What a sham credit union.
We have had nothing but bad experiences with verve. We closed out our account after having nothing but problems with them. My wife and I both told them to close our account which never happened and they started charging us for not having …
Been with Verve since they were Citizen’s First Credit Union. Yesterday I was randomly charged in excess of $300 to my credit card due to an “error” they had. Many of the charges were from months prior, and without any email, or call, or …
I had many issues with them, but they did got it all figured out and handled. Heidi B. at the Washburn location had superior customer service and I will be going over there for all of my banking from now on.
I really liked this bank before it turned to Verve. Since their new app update, they now include pending transactions and will show what your available balance is. I had 2 overdraft fees because of a pending transaction that was on hold to …
I was a former employee but still use Verve to this day. Mubina and Heather Lynd have helped me time and time again with nothing but positivity, and attention to the smallest detail. Whether it was a new car, or helping me with a student loan payback, those two ladies have been phenomenal to work with.
Got what a needed and very good service happy with my visit to vere
Wouldn’t even give this place one star don’t waste ur time or money Tim Ryan there is absolutely the worst customer service agent he let his emotions get the best of him while I was asking questions and he then proceeded to close my account …
The staff at this branch are particularly unprofessional.
Friendly fast courteous
Horrible customer service. Rude beyond words. I would not recommend this joke of a bank to anyone.
I have been a customer for over 25 years. I have also never had any problems with them. Always great service and fantastic people.
Worst customer service, do not give this credit union a cent of you money.
I’ve done business with CitizensFirst for over two decades. They have excellent customer service, low fees, and convenient locations. Give them a try!
Oh man, I love banking here. It’s always so easy and they’ve given me the best loan and mortgage rates each time.
By far the best bank I’ve ever used, they will do whatever they can to help you. I live 45 mins from them and do all my stuff online with no issues.
So hard to get a real person on the phone now a days. Sit on hold for ever then the auto answer says we can call you back later. If you do that they will call you after 5pm and can’t do anything till the next business day.
Always Very friendly, kind, and understanding. I have been banking with Verve for over 5 years and hands down love the care and extra level they go to making you feel like family.
Very pleased with the service and efficiency of the Verve team. They are always available to meet my financial needs.
Staff is friendly and easy to work with. Moved my car loan over and saved a fair amount of money on my monthly payments. Lots of locations makes it easy to do my banking.
Verve claims to be a small, community minded company, but they’ve proven that they really are not looking out for the local community. They partner with out-of-state businesses to the detriment of local employers. Not cool.
I’ve been with Verve formerly Citizens First my whole adult life. Always treated with respect, promptness and efficiency. 5/5 Would recommend for personal or business banking.
Citizens First C/U was a cut above. They took care of their customers. I banked with Citizens First for over 10 years but it’s not a coincidence that when it switched to VERVE it took a nose dive. The one thing I can say; As far as …
After relocating to oshkosh my wife and searched for a locale bank credit union and chose citizens first. I’m Very unsatisfied with citizens first credit union. The loan/mortgage department is inept to say the least. Online banking site is …
The woman I felt with, Geralyn, absolutely horrible customer service and rude. I had to change my name info cause I got married. Nothing but jumping through loops and questioned everything I brought in. Even questioned if I actually got …
Nice credit union and super friendly and helpful staff!
I started out with CitizensFirst after moving from Michigan to Oshkosh, and wanted to stay with a credit union. It was between them and another credit union, and inevitably went with CitizensFirst. They have been super helpful from the …
I really like this new app update. I will admit, I struggled a little at first. My friends son, Bryce who works in the IT department was able to help me login. I was extremely worried at first, but I really appreciate him going out of his way for me after his shift and helping.
After years and years of dealing with this particular location due to our business location in the outlet mall nearby, things haven’t improved in the drive up. No issues with friendliness etc. But….. do they have a poor training program …
This honestly just deals with every branch that Verve has. One thing I miss is having Verve as my main banking place. I moved about a year ago, and my new town doesn’t have a Verve branch. I’ve always had outstanding service with Verve. I …
3. THREE seperate times this summer I have deposited money into my account to find the workers have put the money into a total strangers account. This is after I handed then my member card with all my information on it. Just recently …
Marie Swanson was very helpful and patient with readjusting some money at Verve
Aleasha was kind and very helpful! She answered all of my questions and went above and beyond to help me!
This has been and continues to be the most difficult banking company I have used. As an owner of several companies, I have had very difficult time getting anything completed when I wanted a line of credit which took a very long time. Once …
I kept hearing good reviews about Verve, and I needed a credit union here in Wisconsin since my other credit union is in Red Wing, MN. So I decided to give it a go, and of course, shortly after joining, they changed their website, and now I …
Their Online system is terrible. Zelle is also terrible. In order to cancel a Zelle, you have to pay $15. No one else charges that. Also you call them phone system doesnt take the digits to route and keeps in a dead cycle of phone. What a sham credit union.
We have had nothing but bad experiences with verve. We closed out our account after having nothing but problems with them. My wife and I both told them to close our account which never happened and they started charging us for not having …
Been with Verve since they were Citizen’s First Credit Union. Yesterday I was randomly charged in excess of $300 to my credit card due to an “error” they had. Many of the charges were from months prior, and without any email, or call, or …
I had many issues with them, but they did got it all figured out and handled. Heidi B. at the Washburn location had superior customer service and I will be going over there for all of my banking from now on.
I really liked this bank before it turned to Verve. Since their new app update, they now include pending transactions and will show what your available balance is. I had 2 overdraft fees because of a pending transaction that was on hold to …
Helpful, efficient, kind.
PLEASE DO NOT HAVE A POLICY WHERE PEOPLE TAKE YOUR PENS AFTER USING THEM. …
I was a former employee but still use Verve to this day. Mubina and Heather Lynd have helped me time and time again with nothing but positivity, and attention to the smallest detail. Whether it was a new car, or helping me with a student loan payback, those two ladies have been phenomenal to work with.