The focus is on family health at Village Health Partners, and they have opened a new location in McKinney, TX to provide children, adults, and seniors with quality health care access 5 days a week. At McKinney Medical Village, they strive to be a leader in Family Practice, and their Doctors (who attended some of the best schools in the U.S.) serve as Primary Care Physicians to patients throughout the McKinney, TX area. They provide well-exams for patients of all ages, immunizations, school and sports physicals, minor procedures, mammograms, weight loss counseling, and more to help you maintain and protect your family’s health.
| Friday | 7AM to 5PM |
| Saturday | 8:30AM to 1PM |
| Sunday | 1 to 4PM |
| Monday | 7AM to 7PM |
| Tuesday | 7AM to 7PM |
| Wednesday | 7AM to 7PM |
| Thursday | 7AM to 7PM |
5425 W Spring Creek Pkwy Ste 200, Plano, TX 75024
Dr. Moon is very professional and thorough. His expertise concerning my health issues has turned my life around.
Dr. Ennis and the staff are always very pleasant, helpful, and willing to listen and talk through any issues and questions. Would highly recommend to anyone looking for a primary care physician.
Awesome facilities. Fantastic doctors, nurse practitioner and staff.Everyone is always so nice and smiling. I have been a patron for 4 to 5 years. And will continue going there forever. Thanks Village Health Partners.
Village Health Partner doesn’t know if a preventive test is completely covered. I asked before the yearly preventive checkup that what are the tests which are covered completely. I got a response that apart from Vitamin D test everything is …
Office and billing staff are unprofessional and rude. Phone calls from office, billing and nurses go unreturned. Sad, because I really like the doctors and providers. I have been going here for several years, and it seems they are growing too fast and have lost focus of customer service.
The Doctors and Staff are Outstanding. I have been a patient for nearly 22 years. I would highly recommend this Practice. OUTSTANDING!!!
Declined my appointment request. Why? I dont know. I simply got an standard saying “Your appointment request to see doctor has been declined”. I called their number, waited almost an hour, no luck. I ended up hanging off my phone.
Dr. Albracht has been my primary care Dr since 2003. He is the best. He’s informative and knowledgeable and was there to find the cancer I had in 2011. His referral to the best oncologist probably save my life. Dr. Albracht really cares about his patients! Cudos to his nurse, Judy, also.
I visited VHP for this first time this week for an annual physical and to get health form signed to attend Boy Scout Camp with my son. It was a great experience and I highly recommend them. Very efficient service and I really liked Dr. McAuliff’s bedside manner.
Dr. Moon is good and unhurried but pushes new prescription meds with a passion. Saying no can result in a long persuasive conversation to get you to change your mind. The front office organization is a major problem and the patient portal or the call back option has never worked.
My visit was awesome as usual the staff is great!! All my family see Dr. Osborne and she is always pleasant!!
Office staff is unorganized. They hang up on you when you call and never answer. This is a big inconvenience when someone is in pain and needs to make an appointment. I don’t understand why Cigna rated this place #1. Called their second location, same results.
I am not sure why so many people are giving so less points. I go to visit Dr Madhavi Ampajwal. She is best doctor. She do not just believe in giving the medicine but understands your need. She advised me to work on my diet and exercise. I can see the positive results. Very much happy with her.
Very convenient communication via text- super efficient support staff- Dr. Dirks is the best!
The nurses are very nice and helpful. However, the phone directory makes it very difficult to make an appointment. I’ve dialed the necessary numbers to get a call back and never get a call. …
My experience was ok. I would prefer to remain in my vehicle until the Dr is ready. I’m uncomfortable around other people due to the pandemic.
My wife was in to see Dr. Ennis on 3/2 or 3/3 and the staff accidentally swiped her HSA card twice. Noticed on 3/7 that the HSA account had been double dipped. My wife tells me that the office called her and admitted to accidentally swiping …
Dr. Gottipolu as well as her M.A were incredible. Extremely friendly, efficient, Dr. Gottipolu was very thorough and I was extremely impressed by her knowledge, ease to explain my lab results and plan of action from there as well as her patience. I highly recommend her!
Dr. Kibel and the clinic staff do a wonderful job! Thank you Dr. Kibel for your phenomenal service and for keeping me healthy and informed.
Lynn Gross was great. She listened to my concerns. It felt like a conversation with a knowledgeable friend.
After a few fits and starts with their portal, VHP now has working like it should. It’s very easy to schedule and cancel appointments, email your doctor for advice or prescription refills and lookup lab results. Their portal now makes it very convenient for the patient .
Each person was very caring and understanding of my needs as a first timer to a new situation. Certainly helped me relax and take care of my needs.
My appointment started on time and I was able to get labs and schedule a mammogram onsite. As always, Dr. Ampajwala was attentive and informative. She is always up to date with the latest preventative and health advice. 👍🏻 …
Weird to review a Dr…anyway, I appreciate Dr. Hewitt’s transparency and clear communication on my health. He truly seems to care and the quality of care here is some of the best I have received from a Dr.
My appointment was easy to set up. I arrived early and signed into the keyious. They got me in on time, and Dr Ennis was very efficient. …
I wish there was a provision of giving negative stars and I would have done so. This office is not at all concerned about the patients.
I went to the ER for one of my medical needs and I have been trying to call Dr. …
Dr. Garduño and his team are outstanding!!
I couldn’t ask for a better more compassionate physician 🩺⚕️👨⚕️ …
Pathology lab attendant is not really helpful in providing information. One of the lab nurse gave me Bruise as she couldn’t find my nerve for almost 1 min. Before leaving I confirmed the attendant on counter do I have to bring anything or …
I like the staff and the doctors. I’m not fond of their Patient Portal, I think it’s needs some done tuning. I have found that some DR’s do not respond promptly with lab and other results. I’ve always had to wait for more than 5 minutes to speak to a live person when calling on phone.
Emily Lau was very professional and knowledgeable didn’t give me a hard time about refilling my prescriptions and I was in and out without a long wait time.
Always a pleasant visit from nurses, doctors and staff. Easy to make appointments, the patient portal is great and interactive
We have been going to see Dr Gothard for more than 15 years!
He gives all our family the best personal care!
I have been a long term patient with Dr. Greg Ennis and Village Health Partners. …
I have been visiting this facility for last 4 years for all family members and have faced several billing discrepancies. Either it’s the nurse or lab work or billing team or the front desk. There is a serious training issue with billing. I …
They wanted to do an EKG as part of my annual exam. I asked them to first confirm insurance would cover it. They said it was covered; turned out it wasn’t, so I had to pay out of pocket. (At least they discounted the price a little, but …
I’m really disappointed in the fact that my prescriptions were not called in on time. After waiting over a week I called the office and was given an apology that they had forgotten about it and it’s now going on three weeks without it. …
First off let me say that Dr. Eppich is a great doctor. The office staff however is what I am dealing with that is horrible. Calling in to get a prescription is horrible. We already had an approved refill however the pharmacy didn’t have …
I was waiting at Dr Fullington’s office but since I simply needed to check my blood pressure and I had to wait so the stupid receptionist / customer care lady asked me to go to a different Dr’s office in the same building. I went there and …
Doctor shortage. I get a 3-week schedule to see my primary care physician, but was offered to see a PA sooner. Having had a heart attack I preferred to see my PCP given my condition. Was rescheduled the day before my appointment with a 17-day next opportunity. Nope, and definitely frustrating.
Excellent service from support staff and I have been with Dr Ennis for a long time. Probably the best doctor I have ever had in my 71 years!
My husband and I have both been very pleased with village health partners and I have been especially pleased with Dr. Ampajwala! I visited about 6 doctors at different practices (physician, podiatrist, chiropractor, ect.) trying to find a …
I have been a patient of Dr.Ampajwala for the past 2 years since I moved to Texas. She is an excellent doctor who has helped me improve my health by advising me about diet, exercise etc.. She is kind, patient and very knowledgeable. I would recommend her to anyone looking for a primary care physician.
Do not go to Dr Weyenberg for men’s issues. Not his area of expertise. I wasted my time and money. $267 cash. Another doctor’s office quickly resolved my routine concern. …
I have been going to VHP for over 2 years with Dr. Hewitt. He is a great doctor and explains everything in a manner that I can understand. I even referred him to one of my co-workers that moved into the area recently.
Gothard is the best in his field. Great practice, super nice staff and safe facilities. I drive 25 miles to be treated at Village Health Partners.
Staff are always pleasant and quick to help whether in the office or when calling in. Dr. Garduño listens and is interested in long term health.
I have been a patient with Dr. Garduno for almost 20 years. Dr. Garduno is a great family Dr. and I trust his medical advices always! Left him a message in the evening after I saw him, the next day at 8:40 AM he called me to answer my questions! Appreciate that extremely!!!
I had a physical exam with Dr Garduno. He’s a great doctor who takes time to go over your health history, blood work and makes referrals for health issues that should be checked out.
Front staff will hang up on your calls before you can speak when trying to schedule an appointment. This happened 3 times in a row with me. I know it wasn’t a mistake either, they answered it and then hung up. Just rude, I didn’t even know the person.
Was in and out quickly. Everyone was nice. Dr Ennis listened to all my concerns and provided sound answers and made a good game plan for future. Thank you
Dr.s at VHP are good, no issues there. The administrative staff is TERRIBLE! Scheduling mess-ups, billing errors, lack of communication and general indifference of those answering the phones make for a terrible customer service …
In a word, Awful. The doctors are fine, but it is impossible to get the office staff to call you back. The billing is always wrong. The RNs are not professional or empathetic to the patients. I would suggest finding another provider group, one that actually thinks the patient matters.
I have been a patient of Dr. Garduno for 15 years and have always been extremely satisfied. I have referred several patients to him through the years. …
Dr. L. Kibel is absolutely wonderful! She’s so caring and has giving me some of the best advice as a doctor to a patient/friend!! I’ve referred her to another friend and she feels the same way I do.
From the receptionist to the nurse to Dr Kibel, I received excellent help. The lab experience was also commendable. I would recommend this medical office 100% to anyone that wants a caring professional environment.
Do Not Use Dr. Omar Durani!
This was my first time seeing Dr. Omar Durani. I went in for a routine yearly …
Terrible customer service and terrible user experience. My initial visit was very awkward and creepy when the male nurse asked “where i wanted the needle”. Do i do this for a living? No. I expect you to tell me. You are the professional. …
It was my first time at the Village, I’m from Brazil and I really enjoy the experience. I was very well attended by Liane Kibel MD and I was very satisfied with the result.
The visit was excellent. The doctor was thorough and was not in a hurry to push you out the door.
I really like going here. I’m moving to a different part of town, but plan to continue coming here. Their phone system is much improved, as is their wait time. I was feeling really crummy and they got me in right away. The doctors and …
I will edit this review if I actually ever become a patient here. I have called in 5 times and waited on hold with the worst message ever playing on repeat for up to 20 mins per time and have yet to be able to talk to a human to even setup …
Making an appointment on phone takes forever. We found there were errors in our online profiles after our first visit. On the other hand, in person experience is good, the staff are really nice. There is pharmacy right there if medicine is needed urgently.
I’ve always been happy with the service as I have been a patient of Dr Gothard for over 10 years, but now its takes over a month just to get an appointment. And while I can’t say the scheduler was rude, she was about as indifferent as a clerk at the DMV.
The televisit is a great toolI to see the doctor for an update on prescriptions. Yes I have been a patient for many years. Villiage Health Partners is a great practice. I trust their care.
Will not refill a prescription for an allergy medication because they have not seen me in a year. Are you kidding me? I’ve taken that for 8 years with no issues. I haven’t been back to the office because I cannot get an appointment with …
Dr.Moon is the best dr hands down and he always explains everything so you can understand it. Also Dr.Hewitt and his nurse are also good and caring that’s a duo who gets things done. Thanks to both Drs and the nurse Vanessa.
The only reason I used to go to Village Health Partners in Plano TX was Dr. Gregory Ennis as he is such a nice doctor who really cares for his patients and always very nice and humble. Facility and managment is just OK.
I have been going to VHP for about 7 years now. I will not go anywhere else. My kids and I used to see Dr. Bailey in Carrollton and her office staff treated us horribly. …
I can’t say enough about Dr. Gothard, he was my doctor some years ago and I lost my job and my insurance and went without for several years, in 2018 I got a job that offered great insurance and the first thing I did was look up Dr. Gothard …
I am glad lucky having Dr Kibel and her nurse Michelle. They are very kind people and very good in their job. I trust and love them.
I and my wife were new patients scheduled an appointment for annual check up. Madhavi saw us even before the blood and other tests were done and gave us her opinion about our health conditions which was senseless. We thought we can see her …
Love these guys open 7 days a week and into evenings. My Doc Ennis is the best really takes his time to listen and give a down to earth answer bout what’s up!
Village Health Partners is by far the best Primary Health Care clinic among all clinics I have been to. Dr. Gregg Ennis rocks! Anyone needing excellent care should check them out. You’ll never regret it
Dr Lester and the guy who drew blood were awesome. The waiting time was a bit lengthy for a first patient. But overall a good experience.
If you have the luxury to spend half a day in a waiting room, then Legacy Medical is for you!
I thought the first visit was an exception in terms of waiting time and so gave …
Let me start off by stating I have been a patient here for at least 15+ years. I’m 23 now. If I were to have written this review 10 years ago, my rating would be 5 stars. However, I have watched this office spiral downward over time. I used …
2 stars for the nice staff. But I feel like I got pretty ripped off here… I went in for a checkup to make sure I didn’t have bronchitis. The nurse that came in decided to do a swab check for strep throat and the Flu, which I already was …
They were nice and accommodating, but I’ve been waiting 10 days for them just to get me 1 prescription prior authorization. Talked to them on the phone at least 5 times. At this rate, I’ll end up having to go to another doctor. Time sink.
I love my doctor and her assistants. But you can not count on whoever does the office work to do anything right. I’ve called like 5 times just to try and get my prescription filled at the right pharmacy. And they are so rude when they …
Dr. Hewitt does a fantastic job! He takes the time to listen and really cares for his patients. He never seemed rushed I really appreciate his approach to care!
If I can give then negative points than I will happily do that. They are most worst ,unprofessional hospital or employees. I am suffering from 3 month with my bill. I took their no from my insurance.I made an appointment for my husband …
Our family has been seeing Garduno for ten years. He is a no nonsense Dr with great communication skills. This man will call you personally to deliver recommendations or concerns. Staff is always professional and other doctors can see …
My husband and I recently moved to Plano and chose this facility because they were in our network. It is never easy selecting a new doctor especially one off of an Insurance website. We chose Dr. Albracht and couldn’t be happier. He was …
Village Health Partners is being managed inefficiently (and perhaps with a level of incompetence). I have been seeing Dr. Madhavi Ampajwala for many years, and have very much enjoyed our doctor/patient relationship. She is great. I have …
Laura Carlson is amazing PA and compassionate woman
She always asked about you and then takes her time answering your questions.
Kudos
For me Dr. Gothard and Janelle have been life saving. Prior to working w/Dr. Gothard I had unmanageable high blood pressure that a previous DR. Referred me to a vascular surgeon to perform surgery. Not liking this option I sought a second …
Dr. Garduno is wonderful, he listens and addresses each of my concerns. Village Health makes patient healthcare and convenience a priority. I love the app and being able to request refills, appointments and send emails to my doctor, it makes putting my health first, so much easier.
Made an appointment for a nurse visit. Was there early for my appointment and still waited an hour to be seen. When called back they told me I couldn’t be seen for a shot because it has been a year since my physical. Well then why wasn’t I …
I had a good doctor there but he quit. I was assigned to Dr Ennis but never met him. It was always a PA. Once she said I had bladder cancer and sent me to a urologist in the bldg. total flake. went to a urologist in dallas. said I …
This place is absolutely the best! From the building to the front desk the receptionist the nurses and of course the all-time great Doctor John Moon. He is simply the most knowledgeable man I’ve ever met in the medical profession as far as diabetes goes.
Have been going here for years. The doctors are all great. The nurses always take excellent care of me and get me scheduled with ease. I recommend them. Nurse Jessica Beaty is especially awesome!
Village Health Partners at both Spring Creek & Independence location has a wonderful team of doctors, nurses, and the entire staff have always been friendly with every visit my family makes to our appointments. I love the concept if your …
My experience with Village Health Partners over the last 12 + years has been exceptional. There is a real sense of welcoming and genuine concern from check-in to check-out. Dr. Albracht is very knowledgeable and has a wonderful bedside manner. Highly recommend!
Love dr Kibel!!! She is very warm and caring. Even if it has been a year or more in between visits, she always remembers me and things about my life. She really takes the time to review my history and listen to my concerns. She asks lots …
Legacy Medical is a professional, but patient friendly facility. They are especially attentive and sensitive to the needs of the patient. Efficiency is their motto, patients do not have to wait unusually long periods to see their primary physician. I am personally very happy with Legacy Medical and recommend them highly!!
Love dr ennis. That’s it. The rest of everything associated with his practice is garbage. Recently I had to get a refill on a medication that required and office visit. I was out and the earliest they could fit me in was almost 2 weeks …
I like the quick response in their app. The tools and knowledge the staff has. I didn’t feel very welcomed though when I brought my concerns to my doctor through their app.
Was a patient of dr. Moon when he was in private practice 2008ish… followed him here. For the first couple of years it was great. Fast appointments, quick responses, compassionate physicians. Now it has grown so much that patient …
My husband and I went to have a yearly exam, he by the doctor he seen, never asked, or checked him for a colon screen. A major killer in men. The doctor I seen, was an such an a hurry, and wanted to push depression medication, because of …
Made multiple 30 min calls to either talk to nurse or schedule appt. I make it to either #1 or #2 on order of calls, then at 30 min mark, I automatically get sent to have a call back. NOT ONE TIME, have I got a call back within hour and …
I love Dr. Moon and have been his patient since 2001. I have seen Village Health Partners since the beginning. Now it is getting like all other doctor’s’ offices where it is impossible to get through the front line of people answering the …
I had been with them for many years. Even though I liked by PCP, I had bunch of issues with the staff , including billing, rudeness, unsent prescriptions and many others. Lucky to find a different practice.
The entire team at Village Health Partners are absolutely incredible. I especially love everyone in Dr. John Moon’s office in Plano. They are so friendly, but also very professional. My health has improved!!! I highly recommend Village Health Partners!!
My doctor has left the practice and opened his own for some of the same reasons I no longer use them. Just two reasons for leaving is one it is impossible to reach them by phone and two not even one time did they order my prescription …
Excellent staff, saw Dr within 5 minutes of scheduled appointment time received results of lab work with Dr’s comments 2 days after tests run. The app is fabulous let’s you communicate with Dr & staff any time.
My visit with doctor Osborn was very pleasant. She listened very closely to what my symptoms were and took my input about previous experiences with my current illness. She made suggestions on what treatment would best, to which we both agreed.
Outstanding as always.
To be such a large practice, they are organized. Major shout out to Dr Ennis and staff. These folks are working hard during COVID!
The GP I used to see before coming here was amazing. I cannot overstate how attentive to the issues you came for were. I only started coming to Village Health Partners because #1 it was closer to where I lived and #2 the amazing GP I had …
We have been patients of Dr Gothard since he started his practice with Village Health Partners and have no desire to see anyone else in the practice. He is the best there is.
They billed me almost $800 dollars ONE YEAR after my service. I had noticed when I went to this doctor that they had a habit of not billing my insurance provider after a visit. I brought this up MULTIPLE times with my doctor and he seemed …
My experience with Dr. Lester was one of the worst experiences I’ve had with a doctor. She completely lacked any interest in problems I mentioned, and had terrible bedside manner. I had just gotten insured, and I recommend people that read …
My visit was great. FNP Julie Hawkins was professional, she listened to my concerns addressed them with understanding and extremely informative . 1st time visiting with her and I’m thankful she was available.. …
Had good time to talk with Dr Ennis. He listened and responded to near nonstop questions. He was encouraging and provided additional resources for answering questions and providing direction for additional care.
Dr. Kibel is an amazing doctor. She has a sense of urgency, knowledge and compassion! I am very thankful and highly recommend Dr. Kibel for anyone!
So nice to have a Saturday morning option because you don’t always get sick on weekdays! Excellent service, efficient staff, and very short wait times. Dr Fullington is our physician and we appreciate his care and expertise.
Great staff at Village Health Partners. Dr. Gothard is awesome and always quick to reply through the patient portal.
I have been seeing Dr Stephanie Segal for several years and before that, saw her husband. I have always received premium care, genuine concern for my health and prompt attention. I feel very fortunate to have found this group and Dr …
My visit was very efficient and Dr. Kibel is very caring and compassionate with her patients.
The Lab department really needs attention and training, especially related to blood work. Great experience with Dr. Ampajawala. She is skilled and knowledgeable.
Good staff, competent doctors but near impossible to talk to anyone or get an appointment you don’t have to waste an entire day on. Even their telephone answering service makes things difficult. They have more than anything proved to me the …
We have been a client of Village Health Partners for about 18 months and used one doctor named Dr Lester (very nice women) but she was late for appointments 100% of the time so finally we switched to another doctor there and I just walked …
Dr. Lester is a joy to be in partnership with. I’m grateful to have found a culturally responsive physician who is invested in my entire well being.
Village Health Partners has the best physicians and specialists. Dr. Kibel is one of the best physicians there. She is caring, loving and concerned with the needs of her patients. You will respond to you as quick as she can and answer all concerns. I would recommend her to everyone if your looking for a awesome physician seek her out.
Visit this office if you have all day to wait, despite having an appointment. I chose to give 1 star as there is no option for minus. I visited this office twice because I wanted to give them the benefit of the doubt after receiving …
Dr. Kibel and staff are awesome. She is the kindest, most wonderful Doctor I have ever been to. All the Doctors there are wonderful.
I don’t really understand where the previous reviewers have been going, because I’ve been going to VHP for 5 years. I LOVE my doctor: Liane Kibel. Ever since I’ve been seeing her I’ve referred 4 other people that say they love her caring …
Was a wonderful attentive practice in the beginning. Felt valued. Saw 3 different doctors on a regular basis. Over time i felt less respected and listened to. Often felt like my concerns were ignored, overlooked and felt like i …
Every single time I have an appointment at this office it is nothing short of wonderful. Office staff is always friendly, doctors & nurse practitioners are equally as kind and accommodating to my needs. …
We have been to several Doctor’s trying to find someone who would listen to us concerning our son and his constant ear infections. The service, promptness and care was all at an incredibly high level! The only thing that was lower than expected was the cost of care!! Best experience I’ve had with a medical provider in a long time!
I have been a patient of Dr. Kibel for several years. I have seen other MD’s and PA’s as well. I’ve always felt well taken care of by any of the staff there. I would not hesitate to recommend them for any issues. My only complaint is …
My experience at Village Health Partners is grand. I had a lot of fears that dealt with my health due to my parents death. My doctor, Dr. Shada Lester reassured my mind and conducted the proper medical treatment I needed and now I have a …
All assisting staff were friendly and organized. Dr Gothard very thorough with blood results, recommends and script refills.
Dr. Moon took the time to fully explain my blood work results and recently diagnosis by rheumatologist. Also I received my first COVID-19 vaccine shot. Thank you!
The doctor is great. The nurses are good but have no bed-side manners. But they are fully competent and do their job. The prices are overpriced even after insurance I still owed money for just an office visit to get a prescription. I would …
I attempted to arrange an appointment with a dietician here. They are only doing dietician visits using their telehealth tools. In the patient portal, the system checks for the telehealth failed with an absurd error telling me I needed to …
Dr. Abel Garduno is probably the worst doctor I’ve ever had the displeased pleasure of bring treated by. He not only took over a month to call me with my results, but when providing me information collected from the physical, he didn’t even …
Dr. Lester has a fabulous bedside manor. She is very thorough and aims to treat the whole patient.
Overall a great experience and friendly staff. I have been a patient of Dr. Gothard for over 25 years and followed him to the Legacy location when the office opened several years ago. The office continually offers excellent care and …
Very rude front desk staff. They did not send my lab order to labcorp but 3 days back they confirmed me that they have already sent. I called the front desk and the lady name Maria was extremely rude and was not willing to help. My doctor is excellent and that’s the only reason I am still with them.
Village Health Partners (VHP) has prided themselves for “leading edge technology” since the 2000s. However … …
They treat you like a criminal if they dismiss you as a patient. The PA dismissed me as a patient due to a 3rd no call no show. I was not aware until it was time to refill my prescription and they denied it saying I was no longer being …
Dr. Gothard and staff are the best. The patient portal is a little quirky but ultimately handy. Email option is wonderful. We’ve been patients for almost 10 years and can’t imagine being with anyone else. Fist bumps all around!
I just had my annual physical with Dr Kibel. I’ve been a patient of hers for the past 5 years. As always, she is an ultimate professional with a kind and positive bedside manner. She is detail oriented and caring. She reviewed my medical …
I called in for pain medication for my knee yesterday and today. I’m still waiting for a prescription. It’s almost 5pm and no response yet. I’m in a lot of pain and the Dr doesn’t care. I’m not impressed at all right now.
I love this facility. They were able to accommodate me multiple times for next-day appointments when I was sick and needed help. They do blood-work on-site. The facility looks brand new. Never had issues with my insurance being accepted. …
Staff are friendly. Dr. Moon and his team respond immediately to questions. You can tell that your long term health is the goal here, and as long as I live in DFW this is where I choose to get my medical help.
I’m so grateful to have finally found a home for primary care! Dr. Greg Ennis is a great doctor and he takes time for each appointment. The staff are very friendly and efficient as well and I love how they have added the app and automated …
All the people i met were upbeat and friendly. First time here and I was welcomed by 3 different people who thanked me for choosing their facility.
The wait time was minimal. The NP that examined me was thorough, explained …
I have been seen at VHP for years. They truly care about the experience of their patients and are continually trying to improve. They are compassionate and I never feel like I am being rushed through an appointment. In addition, with the diversity of providers in their practice, it’s easy to find one especially for your health needs.
Dr Hewitt was thorough and very attentive. He spent quite a bit of time talking with me and going over my issues, at NO time did I feel like a number being rushed through the system.
I used the online app to get a prescription refill. My doctor usually replies and sends the pharmacy authorization within an hour. Even though the policy is to allow 48 hours and it could take that long, my experience with Dr. Ennis and his staff is that they are very prompt with everything they do.
The doctors are great, but the support staff/front office is terrible. They don’t even pretend to care. It is not unusual to hear them “sigh” on the phone when trying to talk with someone. …
Terrible. My family are leaving for Minnesota in the morning but I’ve been sick and was worried I needed to cancel our trip. I was scheduled for a COVID test at 1:15. After my appointment (the person who did my swab was extremely rude) I …
This office is amazing! The front desk and the check out process is so smooth and speedy call backs from nurses station! Village Health Partners even help speed up with check-in with the fancy kiosks ! My family’s care is so important and …
Super nice and caring nurse assistant and Nurse Practitioner! Both made me feel so welcome, and were patient with all of my questions. Seriously, this visit reminded me of going to a family doctor back in the day, who really cared, versus running me through and on to the next appointment. 🙏🏻❤️ …
Dr Ampajawala is located at the new Frisco location. This was our first time at the new facility. It was AMAZING! With the current pandemic, the easiness of the visit was phenomenal! Dr A and Lu are the best in the business! Love, Love, Love them!!!
I always have a good experience when I go see my doctors. Shelley is awesome and makes me feel comfortable. Shelley and Christina always have a friendly smile and a positive attitude. They make it easier to go see the Dr. when you really would rather not.
Laura Carlson has a great bedside manner and really demonstrates care for her patients. She doesn’t rush through, and really takes the time to listen, and hear you! I’m pleased with my choice to use Legacy Village. Far superior to other practices in Plano!
Appreciate dr Gothard more Than I can say. He cares about his patients. He is smart. Kind. Assessable. Amazing advocate for his patients physical and emotional well being !!!
I am so happy to get a second opinion from Dr Kibel , she is so caring and concerned about why the other doctors that should have gotten me well in the first place didn’t correctly prescribed me the correct medication. I was so pleased with …
Shelly Loomstein always takes the best care of me. I’m an anxious patient and she is so calming and attentive. My children also love her!
This was my first time with VHP and I had a frustrating experience with respect to scheduling appointments. The front desk or appointment booking staff doesn’t coordinate with the doctors/practitioners. Initially, my appointment was …
When I moved here 22 years ago, not knowing a single soul, I needed to find a family practitioner for myself. Dr. Gothard was recommended to me as a “new” doctor who had just opened a practice nearby. I have been seeing him ever since. He …
Had to see a new NP because Dr Ennis was booked. I absolutely loved Amy Hicks! We solved all my issues and I felt like she gave great advise today.
Speedy response, professionalism and the best bedside manner can be found at Village Healthcare, from Dr Lensing to all the stuff. It’s hard to find these qualities in these trying times. So for that I’m deeply grateful. Stephen Sanderson
Absolutely love Village Health Partners. Dr. Garduño is a fantastic doctor. He is very caring. He listens to all concerns and needs. He is prompt when returning calls for labs results and is always so nice. Lindsay Osborn, FNP-C is …
This is a modern practice that uses the normal modes of communications that we use in the rest of our lives. Most medical practices are in the voicemail and fax age. The practitioner seem highly competent and relaxed, versus rushed and …
I have been seeing Dr. moon for over 20 years and several other doctors at your facility. I always am treated like the number one patient when I’m there, always informed of everything that I need to know and always have my questions …
Dr Shane Hall and Lisa Price are my favorite doctors. They listen, they act like they care and they do their best to take care of their patients. I’m so glad my brother in law told me about this practice I don’t want to go anywhere else for …
Dr Moon and fellow staff are always great. VHP is very accommodating to our needs and scheduling is very prompt.
I scheduled last week to see a doctor, I scheduled online and had called as well to make sure. I went in today and was told there was no record of my appointment, I even had the text I got when I set up the appointment. Instead they said I …
Dr. Ennis is not only a fine man, but a fabulous physician. I travel regularly and they accommodate my ever changing time availability. The entire staff are extremely efficient, informative and very friendly. Village Health Partners came to …
The intake nurse spoke too fast for me. I work in healthcare but realize some people are hard of hearing especially if they are sick (like me.) She appeared rushed until we got into an exam room then she was better. Dr Moon was great as usual. The check out staff was very friendly.
This is the worst facility to get your primary care. Frontdesk and appointment booking staff doesn’t coordinate. It happened to me twice in amonth that my appointmnet was booked and frontdesk isnt aware of it. I lost my valuable 2 days of …
Dr. Hewitt was very thorough and showed great interest in understanding my 92 year old father’s medical history and active issues. Looking forward to having him as his PCP.
all in all excellent services. Wait time was short, measurements of vital signs, physician was super friendly and took the time with me to address all my concerns. Gave me updated directions medicines and follow up
Quick check-in, short wait, efficient process. Doctor was personable, spent time to address questions and educate patient. Would highly recommend Dr. Moon!
Love Kibel and the staff I met prior , has been a great experience with awesome interactions .
My wife’s father recommended this place and it’s been a joy. They take my …
Dr Kibel takes her time with me and I don’t feel rushed. I arrived early and they were able to get me in earlier and out sooner. Did not have to wait long.
Easy scheduling. Low wait time to see provider. Dr. Ennis was very personable and spent time needed to address all of my care issues
I have been traveling so was able to set up a telehealth visit with Virginia Rady, ANP-C. She was excellent – professional, informative, educational – but most of all collaborative. I am an RN so come with my own knowledge and background. I …
I have been a patient now for 7 years and absolutely love this practice. Always available for sick visits and my primary, Dr. Gothard, is the most attentive and thorough doctor I’ve ever been to. He always takes time to TALK to me answers …
Hands down, Dr. Gothard is the best. I have been a patient for nearly 10 years and Dr. Gothard has exceeded all expectations at each appointment. He is extremely knowledgeable, attentive, and actually looks at your patient chart to provide …
Great experience overall, except lab. Your lab technician looks to be inexperienced. I had 2 bad experiences where I got bruises on my hand after sampling was done for the blood test. I never had such a problem in the past when it used to be done through other third party vendor of legacy village
My family has been going to legacy medical clinic since it opened about 20 years ago and have been very happy. We were patients of Dr. Crow and after he retired just went to whoever was available at the time we needed to be seen. Until …
Doctors are good but since January they don’t pick up the phone, answer text, or call you back to make an appointment.
Check in was slowed by a couple that talked forever. The other line checked in 9 people during their extended conversation. Thank god you had two receptionists. Overall very good otherwise
While I wish I had been able to get in for a covid test, I understand it is insane in Dallas right now, and every single other place I tried had the same timeline. I really appreciated Lynn and how quickly you guys were able to setup a …
Great new location, set up is a great way to take care of patients!
I was into my appointment on time. I waited LESS than five minutes in the waiting area. I was seen by nurse and doctor immediately. I was not rushed and had plenty if time to speak to my doctor. Blood test in the same office was efficient and quick.
Easy admission, friendly staff, good service. I have been seeing Dr. Ampajawala my GP. for over six years and I am very happy with the care I receive from her. She is very knowledgeable and caring and always courteous to me. I have sent …
I called early in the morning week of thanksgiving feeling extremely ill. I was able to get in with Dr. Shade Lester in 30 mins due to the flexibility of being able to be seen at various locations. The staff as always was wonderful from …
Very great staff. Doctor Emily Lau was very great. I felt comfortable with the visit. I will highly recommended them and I will be a returning patient. Thank you Doctor Lau and the staff.
I saw Emily Laue PA and she is the best. I love how she listens and educates. She is so understanding and caring. They really spend time with you and get to know you.
The absolute worst service ever. My brother was mentally unstable to provide any form of information to ask questions about his prescription. The MA for Dr. Abel Garduño was so rude and would not get a supervisor to make a judgement call on …
Dr Walker is extremely patient, competent, and gentle. She allayed my concerns about a biopsy, made sure I was informed every step of the way and, during today’s telemedicine visit patiently answered all my questions. She’s awesome!
My mom went as a new patient and told me how she had a great experience. From the moment I called to make the appointment, the girl I talked to was super sweet and helpful, then my mom’s appointment went super smooth. She said the nurses …
Do you want a quick run with racism? Or to be treated as if you’re a druggy? Then this is the place for you. I wouldn’t recommend coming to this location if you’re having an actual medical problem. You won’t be taken seriously and won’t be helped.
One of the worst experiences I’ve had with a HCP office. Scheduled myself and spouse for annual physicals at 2 different offices (proximity to work), I got a confirmation and he didn’t. Our appt reminders were texts with link to PDFs, not …
Dr. Gothard is wonderful. I really appreciate how thorough he is in the exam. If he finds something off he recommends the next step. I always get the sense he cares.
Julie Hawkins is hands down the best provider I have had since moving to texas 4yrs ago. She is attentive, knowledgeable and caring. For the first time in a long time I feel like I have a provider that listens and is advocating for my health and wellness, not just moving me along in the process.
I love Dr. Lester and Village Health Partners. It is an exceptionally well run practice and I have never experienced excessive wait times or billing issues there. Dr. Lester is professional, knowledgeable, warm and caring and takes the time …
This visit was a diabetes follow up to check my A1c. We also discussed a few other issues. Everyone there is friendly and professional as always. Dr. Moon is a fantastic doctor. I am very lucky to have him
I’ve been seeing Dr. Garduno for many years. He takes real good care of me as have his nurses. When I need a medicine that’s very expensive, he gives me from his samples and that saves me a lot of money. The receptions are always very friendly.
VIllage Health Partners has been our clinic for over 13 years. When we first visited them in 2007 it was great, the service was good and the doctors seem caring and knowledgeable. The staff was on point, prompt and accurate. As the years …
other than a slight glitch with their texting check-in, everything was good! They were friendly, efficient and the NP Lindsey was so easy to talk to! I told her my issues and she was able to quickly figure out what was going on and offered …
Dr. Ennis and his staff were courteous, kind, and exceptional. They were also timely and very efficient, while at the same time proving plenty of time and attention to address my health issues.
Great patient care and staff. Very personable. My husband has been going to Dr Gothard for about 20 years now and he really appreciate his sincere support for his patients. Would highly recommend.
I’m aggravated that I even have to give 1 star to give this review. I’ve been wanting to leave Village Health and Dr. Lester specifically for a while now because of lack of care and negligence but hadn’t found a doctor who isn’t about over …
Excellent doctors and nursing staff, but the administrative staff and desk workers are some of the rudest, pettiest, and generally impudent individuals I’ve ever had the displeasure of interacting with. …
I love village health partners. Dr Gothard is always listening and supportive of patient needs. The staff is great too. Always friendly and personable.
It could not have been better. I have the upmost trust in Dr Garduno and his abilities. Ive been with doc since 2008 and have no intensions on leaving his side. He has been such a blessing to have as my PCP.
Dr. Garduno was great. I asked for a referral to a hand specialist during my yearly checkup and he even took the time to call me personally after office hours (6:30pm) to give me the referral. He said he would confirm the referral for me, …
I have so much to TELL ! This is the absolute best doctor’s office ever! Dr. Kiebel is beyond amazing! She is so knowledgeable and caring ! Between her and Lindsay Osborn did their due diligence to ensure I was on the right track to get …
Since I went with Dr. Goddard, my experience is always great!! He listens, always gives good advice, direction, and really cares a about any needs or concerns. I always look forward to coming back!! Thank you Dr. Goddard!!
Allen
I’ve been seeing Dr. Garduño for years, and he is hands down the BEST doctor I’ve ever had! He’s always professional, knowledgeable, and actually, genuinely care about his patients. The staff is always very friendly as well! I would …
My visit was very pleasant
PA Shelly is so easy to talk to. Could have stayed all day to talk with her.
Thank you for the time and taking care of me. Have a Blessed day.
Competent, professional, friendly staff. Doctor Gothard was very thorough in his approach, also warm, kind, genuinely cares about patients and his role in their health.
My experience as a new patient withDr. Lester was great! She is thorough and personable. I would definitely recommend her to others. I’m looking forward to being a patient with Legacy Medical Village.
Dr. Moon is a wonderful doctor. He has been my doctor for years. He has great knowledge and treats his patients so well. The staff in his office are awesome too. Thank you for a great experience.
Top notch professional medical office and staff. They make you feel like you’re their only patient. Been going there for 5 years and it’s always quick in and out but I get all my answers answered beforehand. Great app to check my test results and records. No better place to go around here than them
I’ve been to many back and spine clinics, Dr. Frazier and his staff are excellent. Dr. Frazier cares about his patients, not billing your insurance company. Trust is very important when it comes spine care and I have a lot of trust in Dr. …
This review is not just for this practice but I can leave this same review for many others. You will find their names on the travel insurance websites but when you call to make an appointment, before they even ask you for the name of the …
I had an appointment at 10:30 and at 11:30 was seen by the doctor. I know that it can get busy. After arriving at the facility I texted the office to let them know that I had arrived as per the instructions. If they was running behind, they …
I had a scheduled 1:30pm appointment. I walked into the office at 1:40pm. They checked me in as normal and then called me back at 1:50pm. The nurse told me that they would not see me! I had called prior to tell them I was running behind as …
I’ve been visiting Village Health Partners for a decade now and I don’t plan on leaving. The staff is ALWAYS amazingly kind and efficient. Dr. Gothard is simply the best – easy to talk to and ready to help. I always feel like I’m in the …
I met Dr. Moon for the first time. My regular PCP moved to the new facility in Frisco, so I changed my PCP. I went in for my Annual Physical exam. Dr. Moon is very nice and professional. His Nurse that day was very nice and helpful. I …
Dr Hewitt is excellent, very thorough, not rushed, and thoughtful. I was seen on time and appreciated not waiting in a crowded reception area. This office is doing an amazing job and working tirelessly during a super busy Covid outbreak. Hats off to this team of medical professionals!
The visit to the doctor was good. The doctor was great and his services were professional. However, when I tried to call the office to get my lab results which does not show up in my patient portal, I had to wait for over an hour and a half …
Due to a failure in their phone system I could not hear the individual on the other line during every phone call. Apparently they cancelled my appointment because I couldn’t confirm. PTO wasted.
Dr. Hewitt is the best! He is a man of few words but pays great attention to our conversation and had given me good advice every time! And the nurse crew is awesome as well.
As if it couid not get any better. We love Village Health Partners. We now have a new favorite person to add to our list (Lynn Gross, Gregory Ennis and Jentry are the best too). Today Mary Ann called me back to help get our daughters …
I was treated friendly by all the staff of Village Health at the Spring Creek location. I experienced prompt service with minimum wait time. From the front desk to Dr. Garduno, I got expert, professional care from each person in addressing my health issues! Definitely Five Star Performance!!⭐️⭐️⭐️⭐️⭐️
For over ten years I have trusted my health care to Dr. Gothard at Village Health Partners – Legacy Medical Village. Dr. Gothard has helped me through some real health issues over the years. When I’ve had unexpected medical needs and he …
I took my father-in-law to see Dr. Kibel for a physical and he absolutely loved her! He and his wife recently moved here from another country and are trying to get settled. He’s very concerned about getting everything squared away with new …
Fast, genuine efficient. Dr. Lester’s holistic approach as it relates to wellness and medicine was forthright caring and insightful. She made me feel important in that she listened attentively to what I had to say about my health and or experiences. Phenomenal physician.
Scheduled my husband for blood work. He gets off work at 5pm so I scheduled for 6pm. He fasted till 2pm and I wanted to make sure lab was open so he can get blood work completed. …
Dr. Sander Gothard is great. He has taken care of me for almost a decade now. He has seen me at my worst and at my best. I will go to him for checkups, physicals, tests, Labs and medications and vaccines. I am confident that whatever I tell …
Going to the doctors office is always makes me nervous however, Dr. Moon makes the experience so easy going. He is a wealth of knowledge and is always explaining how your body works and why something is happening and how you properly fix it. It’s always so refreshing to leave my appointment learning how my body works.
Easily one of the most incompetent or lazy (perhaps both) clinics I have ever had the displeasure of visiting. This medical group struggles with answering a phone call, Medicare billing and cannot send a simple referral over to another healthcare provider. If you can stay away, do that.
Very professional and welcoming staff, office. Renee is brilliant at labs, phlebotomy and beyond helpful outside of the bloodwork. Highly recommend this outstanding, very caring medical group. <3
Dr Moon saved my life 9.5 years ago due to several issues he detected. My follow up with Emily Lau yesterday was the same quality of service. Nurse Mary was very thorough and kind. Village Health Partners is my go to for ALL of my health needs.
I love Dr. Garduno and his nurse is very nice. He’s a wonderful doctor and takes the time to listen to all my concerns. What I don’t Ike is having to walk into the building then read the sign on the door to text that I’ve arrived and go …
I feel lucky to have Village Health. They’re incredibly user friendly and professional. Their staff are all top notch people.
Dr. Kibel is the absolute best Dr. I have ever seen. I usually don’t enjoy going for a physical or any other medical related visit anywhere. I look forward to seeing her and trust her completely. She takes her time, listens, gives sound …
I’m updating this review – I have received calls concerning my review and I feel confident the experience with Staff and the Lab will be better going forward.
The Doctors are amazing and the staff is great but if you ever have to deal with there billing department it is a nightmare. I have called multiple times and they never answer there phones or return calls. They billed me multiple times for …
I can’t say enough good things about this place. I’ve seen Dr. Kibel for a few years, and she is extraordinary. The group of Nurse Practitioners that also work with her is superb! I can mention Lindsey Osborne and Sandra Portales. Sandra is …
AMAZING SERVICE!!! Came in to get tested for the UnHoly Trinity: Flu, Strep, & COVID 🙄
But I saw the doctor and the nurse TWICE within my first 15 minutes of being …
I se Dr. Castle and he is 10/10 one of the best and nicest doctors I’ve ever met. He isn’t a pill pusher which I greatly appreciate, he’s very willing to help figure out whatever problem so that he can help. The kindest doctor, he also got me in SO fast!!! Shout out to Dr. Castle and his amazing staff!