The Virginia Housing Development Authority is the state of Virginia s mortgage finance agency.
Sunday | Closed |
Monday | 8:30AM to 6PM |
Tuesday | 8:30AM to 6PM |
Wednesday | 8:30AM to 6PM |
Thursday | 8:30AM to 6PM |
Friday | 8:30AM to 6PM |
Saturday | Closed |
601 S Belvidere St, Richmond, VA 23220
Unbelievable, this mortgage co has a third party that are SUPPOSED to pay taxes from escrow. I received a letter saying my town didn’t receive my Dec. Tax payment and I was charged a late fee on top of that. They did pay the bill eventually …
Good
Loan process is easy
Telephone help not good
Excellent
Government fraud and waste at its best.
Love working for this agency
👌🏼👌🏼👌🏼 …
Very nasty Customer service is very poor….I would never get a house through this company ever again
Very bad
What an opportunity, always professional, understanding and I would advise anyone wanting the American dream of home ownership to apply.
The online courses do not update to complete when you pass the course. Very disappointing and discouraging.
VHDA is a great not-for-profit organization that supports attaining quality, affordable housing in Virginia! It’s a wonderful place to work!
All Lies. Housing in Roanoke Virginia very high.
Been a Latino you are going to be treated like a garbage which no respect for you
You can hear people’s breath through the line and even though they have translated they always said we don’t have nobody can help you now.
Horrible service, agents are rude. They have made my home buying experience terrible.
I do not recommend them.
I’ve spent a month trying to get my escrow straight. I switched insurance companies and sent them all the information they needed to complete the escrow analysis and every time I call all I get is long hold times and a supervisor will call …
The two representatives I spoke with yesterday were nothing but kind, caring, and efficient. I wish I could remember their names! It’s a weird time right now, but I’m glad to know VHDA is taking care of customers.
I am grateful for VHDA & the ability to have purchased my 1st home at 20. I look forward to enjoying it for many years. Customer service is effective, no issues thus far!
Terrible customer service and terrible communications with the costumer about changes to loans and or amount delinquents. Go find someone else to get a loan, nothing but headaches
Update: an individual has reached out and in concern to my situation. Will find out in July and update accordingly. …
VHDA is in violation of the CARES Act by reporting my missed mortgage payments despite an approved forbearance program and my account being current prior to the program, which are the stipulations of the CARES Act. I requested that this be …
While most of us are struggling with this Pandemic and having a hard time paying bills. A majority of mortgage companies are allowing payments to be deferred for up to 90 days. Not VHDA at all. No deferral options at all. You can fill out a …
Terrible service, They can not solve their technical issue from January 2022 and they want me pay late fee, and twice payment . Dison, Greg Goodman, all these people very irresponsible. I am going to complain to court, and all what they do it is Fraud, Discrimination and will never keep it like that
Rude people. Slow, awful customer service. Website sucks. For a non-profit they sure don’t seem to care about the people they claim to help. Wish I wasn’t stuck with them for my mortgage.
Worst business I have ever dealt with. When covid happened I was told per the cares act I was approved for a forbearance and that I was approved for it to be deferred to the end of the loan. Well 4 month in to it I was able to continue …
If you can avoid, you should.
I have been trying to call and speak to someone for over 3 days. Never can speak to an operator, and messages are never returned. Beyond pathetic!!
For a mortgage company they sure do make it hard to make a payment much less when you have an issue and need to communicate with them you won’t be able to get anybody on the phone. Automated systems ARE NOT customer service representatives.
It’s better to rent than to deal with these crooks. Mister Dyson, as he refuses to give his first name, is an incompetent and rude manager that’s scared to deal with customers. Greg, his subordinate, doesn’t understand the terms he uses – …
Terrible. Bad communication. Consistently raise amounts due without any notice. Never have the right amount in my escrow and then get surprise bills. Don’t notify if something is wrong with the account or a payment. And they just changed …
When you can get someone to actually answer the phone to make your payments, they’re usually nice. (I have to call mine in). But every time I call, once I put my info it it tells me it’s gonna transfer me then it hangs up.
I have never had so much trouble paying a bill in my life. Customer service is terrible. Problems do not get solved and there is rampant misinformation when you call. I’ve had a loan for a year and I’m already exhausted with dealing with them.
Do not get your loan through this company if you’reooking for convenient payment options. They say they have an app (doesn’t work) they say they have a website you can set up a login for and make payments that way I tried it days ago and …
We refinanced back in December (we had been using VHDA and moved to a different lender). They were supposed to send us 2 refund checks for escrow paid and other things. Never happened. Called them in February. “Oh we sent your checks out in …
It is impossible to talk to someone. unless you know their extension number. The burden this puts on the the person trying to solve their loan problem should be illegal. If I could give 0 stars I would.