Great fast service even in bad weather ,we have never lost service.friendly office personnel when talking by phone. This internet great for business or homeuse.
Trash, do not get unless you want to pay for internet but not have internet if you understand what I am saying. If you have the option of 90’s dialup and Visionary pick dialup. Thank you and have a great day!
Leaps and bounds ahead of CenturyLink in Pinedale. The connection is good enough to enable me to work from home. Everyone I dealt with was professional but not bureaucratic. I’m very happy to pay for VCN’s services.
Yesterday our Internet went down. I tried everything I could, like resetting router, etc. Finally called tech support and within a few minutes Brian had our service back up and running. Good job Brian.
Service has been in and out past 2 months, almost like I was still with charter. Upgraded my router today hopefully that will fix the problem. Very happy with their customer service.
Piss pore service at best. The tower went down called them. The response we get is well its inconvenient for to repair tonight. You will just have to wait till maybe tomorrow if we decide to fix it. Realy we have work to do.
Worst internet I’ve ever had. Have had nothing but issues since installed. We called and they say they fixed said issue but wifi is still garage Very very disappointed with their service. Would cancel if another company was available in our area.
This morning I worked with Cameron from the Gillette office to remedy several Outlook problems. He was very professional, calm, patient and totally got me back on tract. All in all, a very satisfying experience!! Thank you!
Best internet ever. It is the fastest internet we have ever had. It’s better than DishNet,Charter Communications and way better even through our local phone company RT Communications.. Everyone is super easy to talk to and they work with …
Rehia Barton is THE BEST technical support person I have EVER had as an advocate to diagnose and solve my problem. (I started in telephone tech support in 1997 @ IBM Atlanta)This issue had been going on for a week, internet feed via …
Visionary traps you in a 24 month contract and won’t allow you to change any of your service. Tried to drop to just one business line because the other three weren’t being used and was told I would have to pay for each line I didn’t use …
Trying to get in touch with someone is troublesome. If you wait on the phone its 20+ minutes. If you want them to call you back, it may never happen. Had trouble a year ago. Took several days to get anything done with my internet. I’m …
Very good internet, has its quirks, but still the best choice in the area. Update: service has been improving always, techs are friendly and customer service is great. Easy to get a hold of, and responsive!
My install was actually in Cheyenne but the page didn’t give me an option to select that city. Everything has gone well. Showed up on time. Install was great. Haven’t hit the 50 down but it’s been in the 30’s and 40’s, consistently. Go beyond the 5 up and performance is considerably better than my previous provider in Cheyenne.
I JUST Lost Internet service, so called Tech Support for “HELP”… The first 20 minutes was HORRIBLE, the Technician and I butt heads very bad. I called him out, and we worked out our differences, and he eventually helped me get my service …
Our internet connection is lost several times a week. When I called Visionary to let them know it was out again and asked why it happens so often, I was told “It just happens.” If you are looking for a reliable internet provider, Visionary is not it.
The technical support representative, RB, worked with me through four different phone calls, the last one quite lengthy, to resolve mysterious issues on my two computers related simply (or apparently simply!) to a changed email password. …
Visionary Communications is the best ISP in town… by far. They are locally owned and operated by a very helpful staff. When there is a problem, it is fixed directly and by someone who knows about their product, and your equipment. I have …
I hadn’t used Visionary’s service for a lot of years, since I was “bundled” with my cable provider. When I gave cable and landline phone service the boot, Visionary was a great choice. I was able to get 100 Mpbs speeds at my house and the …
No service for my address in Lusk WY. It’s a town of 1500 people and maybe a square mile? Wow. Glad I waited weeks for an install to be told they can’t get service. You would think they would know this before hand.
50mbps max. Thats 20x slower than what you can get in town with broadband. However for country people this is the best option. Million x better than century link. …
Customer service unbelievably slow. I have had to contact before and during COVID-19 therefore the slowness in the response could not be blamed on that. I call for what should be a simple assist and get the recordings; wait on line for 20 …
Visionary was very professional through the entire process of getting internet installed. We had an issue on our end and they walked us through it and had us up in running in minutes. The install was of great quality and the tech very polite and friendly. We highly recommend Visionary!
We switched to Visionary a couple of months ago and recently noticed that we were having an issue. Visionary responded promptly by sending out a friendly and knowledgeable tech. He found the problem within a few minutes of arriving and braved the cold, snow, and wind to get us tweaked and running better than ever!
Visionary has an excellent office staff …and really great field techs. I’ve been with them for 8 years and recently moved to a new home. When I transferred my service to my new home… the staff and tech made it super simple and seamless. They really are an awesome group of people.
Was told from multiple people Visionary was the best. Couldn’t be farther from what we experienced. From day one we experienced internet dropping out and slow speed almost every day. Whenever we called for technical support we were told to …
I am very pleased with this company. They always keep me informed as to what is going on if my internet is down. The customer service is on point, friendly and always always willing to help. I recommend them for your internet needs!
Was ok… The first year or two had quite a bit of outages but a phone call and about 15 minutes later they could fix it. Only once did they need to come out to mess with the hardware at my house. Still reasonable enough for me. Today my …
I’ve had Visionary for about 2 years now, originally had Spectrum. Comparing the two Visionary I’ve had no outages that I’ve known, spectrum I’ve had several. Visionary’s latency is about 4 times better/faster than Spectrum. I’m very impressed and pleased with my service! 👍🏻 …
We were with Skywerx-Visionary for nearly 10 years and never got over a speed of 5 MBps mostly in the 2’s. Constant buffering. Had tech come out and come to find out that billing had us on the wrong plan 5 MBps, even though we paid for 10 …
I don’t disagree that their internet is great but customer service…far below average. We are losing our visionary because they built a new tower and now we don’t have a line of sight. I’ve called for 2 weeks now trying to get an end date …
Have called multiple times with terrible service. There is never any follow-up. It is always well your system is older and we are working on it… 2 years and counting. 40% packetloss tonight to have to be told the same thing from the tech …
Great fast service even in bad weather ,we have never lost service.friendly office personnel when talking by phone. This internet great for business or homeuse.
Growing and great business
Thx
Jeremiah was great.
The best internet around
Service sucks wind blows no service
Great service and friendly, helpful support staff. Thank you!
Super awesome service! Thanks yall!
Very helpful and keep us informed of installation. Staff is very professional.
Best internet in town, the techs in their support department are quite knowledgeable.
Awesome service! Had me back up in no time. What a relief.
James was so very helpful with troubleshooting my issues!
Thank you, James!
Nancy
Great internet! And without the drama of spectrum.
Have not received a quote on more service, but there was a Blizzard thing
Brian you gave great service. You deserve five stars and more. Thank you.
Simple set up and install.speed is excellent! Very pleased with Visionary!
James provied great service and fixed an ongoing connection issue. Great job, thank you
Excellent installers, costumer service, tech people, and service. I recommend visionary to everyone I hear looking to get internet.
Great, transfered call to correct person with minimal wait. Hd was able to show me exactly how to correct my problem.
Cameron was friendly and competent. The problem was identified and fixed quickly. Nice job.
Best internet you can get out here in the west! Customer service is absolutely amazing
Always great customer service & my wifi has never once stopped working on me.
Visionary is far beyond our information culture with outstanding customer service as well as internet and phone services!
Trash, do not get unless you want to pay for internet but not have internet if you understand what I am saying. If you have the option of 90’s dialup and Visionary pick dialup. Thank you and have a great day!
Amazing internet and amazing employees! They are friendly and helpful and the service is great. Would definitely recommend to anyone.
Brian was very helpful with tech support and Mike was really great and friendly with installation. Super great service and I highly recommend!
Cameron and Jeff were both extremely helpful getting us back on line. I truely cannot thank them enough. Great teamwork gentlemen!
My technician, Jeremiah, was here early, did a great job, and was very timely. Super friendly guy with amazing service! Thanks dude!
Customer support is stellar and tech support has been fantastic in helping me get my new service dialed in and set up the way I needed it.
Rhea took a lot of time and was very patient with me. She knew exactly how to help and fixed my problem. I was very pleased with the customer service.
Visionary is great. We use them for business emails. But they need to make a email app to ease the process. Most of us use our phones for email.
Leaps and bounds ahead of CenturyLink in Pinedale. The connection is good enough to enable me to work from home. Everyone I dealt with was professional but not bureaucratic. I’m very happy to pay for VCN’s services.
Yesterday our Internet went down. I tried everything I could, like resetting router, etc. Finally called tech support and within a few minutes Brian had our service back up and running. Good job Brian.
I work here it’s great, awesome service.
I had a great experience with Daniil Ruban after last week’s signal issues. He was very servant, professional and helpful. GIVE THAT GUY A RAISE!!
Service has been in and out past 2 months, almost like I was still with charter. Upgraded my router today hopefully that will fix the problem. Very happy with their customer service.
Piss pore service at best. The tower went down called them. The response we get is well its inconvenient for to repair tonight. You will just have to wait till maybe tomorrow if we decide to fix it. Realy we have work to do.
Worst internet I’ve ever had. Have had nothing but issues since installed. We called and they say they fixed said issue but wifi is still garage Very very disappointed with their service. Would cancel if another company was available in our area.
This morning I worked with Cameron from the Gillette office to remedy several Outlook problems. He was very professional, calm, patient and totally got me back on tract. All in all, a very satisfying experience!! Thank you!
Best internet ever. It is the fastest internet we have ever had. It’s better than DishNet,Charter Communications and way better even through our local phone company RT Communications.. Everyone is super easy to talk to and they work with …
Rehia Barton is THE BEST technical support person I have EVER had as an advocate to diagnose and solve my problem. (I started in telephone tech support in 1997 @ IBM Atlanta)This issue had been going on for a week, internet feed via …
Visionary traps you in a 24 month contract and won’t allow you to change any of your service. Tried to drop to just one business line because the other three weren’t being used and was told I would have to pay for each line I didn’t use …
Trying to get in touch with someone is troublesome. If you wait on the phone its 20+ minutes. If you want them to call you back, it may never happen. Had trouble a year ago. Took several days to get anything done with my internet. I’m …
Very good internet, has its quirks, but still the best choice in the area. Update: service has been improving always, techs are friendly and customer service is great. Easy to get a hold of, and responsive!
My install was actually in Cheyenne but the page didn’t give me an option to select that city. Everything has gone well. Showed up on time. Install was great. Haven’t hit the 50 down but it’s been in the 30’s and 40’s, consistently. Go beyond the 5 up and performance is considerably better than my previous provider in Cheyenne.
I JUST Lost Internet service, so called Tech Support for “HELP”… The first 20 minutes was HORRIBLE, the Technician and I butt heads very bad. I called him out, and we worked out our differences, and he eventually helped me get my service …
Our internet connection is lost several times a week. When I called Visionary to let them know it was out again and asked why it happens so often, I was told “It just happens.” If you are looking for a reliable internet provider, Visionary is not it.
The technical support representative, RB, worked with me through four different phone calls, the last one quite lengthy, to resolve mysterious issues on my two computers related simply (or apparently simply!) to a changed email password. …
Visionary Communications is the best ISP in town… by far. They are locally owned and operated by a very helpful staff. When there is a problem, it is fixed directly and by someone who knows about their product, and your equipment. I have …
I hadn’t used Visionary’s service for a lot of years, since I was “bundled” with my cable provider. When I gave cable and landline phone service the boot, Visionary was a great choice. I was able to get 100 Mpbs speeds at my house and the …
No service for my address in Lusk WY. It’s a town of 1500 people and maybe a square mile? Wow. Glad I waited weeks for an install to be told they can’t get service. You would think they would know this before hand.
50mbps max. Thats 20x slower than what you can get in town with broadband. However for country people this is the best option. Million x better than century link. …
Customer service unbelievably slow. I have had to contact before and during COVID-19 therefore the slowness in the response could not be blamed on that. I call for what should be a simple assist and get the recordings; wait on line for 20 …
Visionary was very professional through the entire process of getting internet installed. We had an issue on our end and they walked us through it and had us up in running in minutes. The install was of great quality and the tech very polite and friendly. We highly recommend Visionary!
We switched to Visionary a couple of months ago and recently noticed that we were having an issue. Visionary responded promptly by sending out a friendly and knowledgeable tech. He found the problem within a few minutes of arriving and braved the cold, snow, and wind to get us tweaked and running better than ever!
Visionary has an excellent office staff …and really great field techs. I’ve been with them for 8 years and recently moved to a new home. When I transferred my service to my new home… the staff and tech made it super simple and seamless. They really are an awesome group of people.
Was told from multiple people Visionary was the best. Couldn’t be farther from what we experienced. From day one we experienced internet dropping out and slow speed almost every day. Whenever we called for technical support we were told to …
I am very pleased with this company. They always keep me informed as to what is going on if my internet is down. The customer service is on point, friendly and always always willing to help. I recommend them for your internet needs!
Was ok… The first year or two had quite a bit of outages but a phone call and about 15 minutes later they could fix it. Only once did they need to come out to mess with the hardware at my house. Still reasonable enough for me. Today my …
Spoke to Matt and he was incredibly helpful and knowledgeable. He was very positive and friendly especially for it being a Sunday! Thanks Matt!
I’ve had Visionary for about 2 years now, originally had Spectrum. Comparing the two Visionary I’ve had no outages that I’ve known, spectrum I’ve had several. Visionary’s latency is about 4 times better/faster than Spectrum. I’m very impressed and pleased with my service! 👍🏻 …
We were with Skywerx-Visionary for nearly 10 years and never got over a speed of 5 MBps mostly in the 2’s. Constant buffering. Had tech come out and come to find out that billing had us on the wrong plan 5 MBps, even though we paid for 10 …
I don’t disagree that their internet is great but customer service…far below average. We are losing our visionary because they built a new tower and now we don’t have a line of sight. I’ve called for 2 weeks now trying to get an end date …
Have called multiple times with terrible service. There is never any follow-up. It is always well your system is older and we are working on it… 2 years and counting. 40% packetloss tonight to have to be told the same thing from the tech …