Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando
Sheraton Steamboat Resort Villas is a family-friendly retreat as the area’s only full-service ski-in/out resort. Explore our timeshare ownership or villa rentals today!
Vistana Cascades Condo Association Contact Details
Vistana Cascades Condo Association Reviews ( 480 )
The rooms were absolutely beautiful and the property was well kept, but the Wifi I needed for work was down my entire stay. I had to move to a different location in order to resume work off free public wifi. After numerous calls to the …
+ By far the best resort I¿ve stayed at in the US. The cleanliness and service is top notch, so many pools and hot tubs on property that you have many options. We will be staying here again, hopefully returning in a few months. Oh! Try pizza at ZimmiÂ
Modern apartment was very big, very clean, and comfortably furnished. OMG the beds and bedding were superb, slept SO good! Also, the coffee maker is just a regular drip coffee machine, takes regular filters etc. like you have at home. No …
Our stay was nice. Good location, bed was very comfortable and good amenities. We have 2 issues–their resort map clearly shows recycling collection bins but none could be found. After calling front desk and being told where to find bin …
It’s always a nice stay. Called guest services the day we arrived for more blankets and hand soap (1 bar for 3 sinks) and never received them. Owner bracelets are also pointless if you have to keep reminding the employees for the perks.
mold u can read all u want of other reviews but if you have any sensitivity to the stuff its consuming the buildings and they are aware so dont be surpised if u or ur kids get sick and dont be shocked at the odor on your belongings long after you leave
Vistana used to be a great place to stay, back in the day. I have the fondest memories. Now it is not. We stayed in two different apartments. One was nice with a good view and had decent appliances at Vistana Villages but it wasn’t very …
My family is a Marriott vacation owner, we have elite platinum status, and recurrent guests of this particular hotel. Last year I received a call from the hotel and they offered a competitive rate for a 4 night stay, so for the first time I …
When checking in, I was told room service was suspended. The very next day, someone came into my villa. I didn’t ask for any services and I sanitized all door knobs, light switches, tubs, showers, counters and tables. I also sprayed sheets, …
The resort is great, clean and well maintained from what we saw. Service is prompt, when we needed more towels an entire bag full was at the door within 10 minutes. The staff is very friendly and professional. The market, as expected, was …
We asked for two drinks at the bar at the pool of the resort, and the bartende asked for id. We are customers of the resort, and he embarrased me in front of my wife. He didn’t ask for IDs to anyone. I gave him our room number and show him …
Horrible service – checkin was nearly 2 hours delayed because our room wasn’t ready at 4:00 checkin time. Concierge was passing out activity schedules for the previous week. WiFi was unavailable 90% of our stay and extremely slow the couple of hours per day when it was. Staff completely omitted elite benefits promised on the reservation. More
Absolutely wonderful resort. This resort is a lot bigger than you’d think. It is perfectly located for Disney, about 10 mins away. There is a CVS/Walgreens close by and a Target about 10 mins away. Multiple pools, although one was closed …
It’s always great here when I come with my family or if I was by myself there’s lots of pools to go into lots of time to lay out if you want to go to the bar that’s fine too but just to let you know they only take credit cards at the bar …
Stayed again. Better than last experience.
Previous: Horrible experience checking in. Pushing right at check in to set up a sales pitch meeting. Ruined the start to my vacation. They have no concern for the visitors, only about getting even more money from us.
This place is beautiful and very clean. Many pools & hot tubs plus mini golf and other onsite activities including restaurants. Close to all the parks. Gated community. We stayed in early September, it was not crowded even had a pool and …
Love the hotel. Love the costumer service. The atmosphere. The room was very clean and organized!
The only thing I didn’t like was the service from the restaurant at the big pool. They messed up my order. More
We are two days into our week long stay here. So far the room has not matched the expectations when compared to pictures of the same room type. All restaurants are closed despite the online menus not reflecting that. Misleading information …
Our first time at this resort and it is beautiful here on the grounds, security makes their rounds, guest services were helpful and gave excellent service to our room request quickly and we had a lovely time. More
This location is extremely loud with paper thin walls and doors missing thresholds for the exterior (allowing for added noise). The location is convenient and the amenities are decent, but it was hard to get a good night’s sleep. More
Vista Packages BEWARE:
I received a special promotion offer via email back in January. It was one promotional package where the room is only $269.00 for 4 nights and 5 day!!!! …
Great hotel a bit confusing to navigate at first. We stayed close to the fitness Center, Zimmies, activity center and the pool with the slide for children. Our condo was right infront of the market place so the location we were in was …
The villas are being remodeled with fresh paint colors. Our unit was absolutely perfect for us. The only negative…the VIP has broken machines, and the snacks could be better: ex. bottled water, fruit, packaged snacks, etc. Also, to have it open for coffee would be nice, say with muffins.
We recently stayed here for the second time and enjoyed our stay! We had a few room maintenance issues when we arrived but someone was sent out promptly to take care of them. The hot tubs at the feature pool were down and that was a big let …
My cousin P. Chester has been an owner for over 30 years. We have stayed here several times, and it has been wonderful. This year we had to change our room three times over various problems. None being the quality or cleanliness of the …
This place is a great fine, part of the Marriott family. Our suite was beautiful. 2 bed, 2 bath. There is so much to do for a family. They have activities for children every week. Check this place out for your next visit to Orlando.
Fantastic accommodation and facilities, close to the parks! Definitely worth a stay. The pools and grounds are so nice you might not even want to even go anywhere else!
Manager, Elijah, was extremely rude.
Called at 1030pm, about internet being out secondary to a cut internet fiber. Asked how long before the services would be running. Didn’t have a clue. Recommend …
There is essentially zero WiFi and poor cellular coverage throughout the property. Location is excellent. Pools are great. Room furnishings are showing their age and need an update. More
Please read recent reviews. This place has terrible service. Absolutely no internet (this is not an exaggeration – not just a slow connection, I mean NO internet) and we have to walk around the resort looking for any cell coverage just to …
I haven’t even stayed here a night yet, and the service is Superb! I want to shoutout Michael at check in, Karl at vacations services, and Louisa the housekeeping operation supervisor! I am so glad that these individuals are apart of the …
My family has been a timeshare owner for over 30 plus years and this is the worst experience I’ve ever had. We didn’t have cell phone signal, internet for a week (had to drive to a gas station down the road to book our Disney genie passes …
Beautiful little resort right in Orlando. They have a grocery store and deli on sight so you don’t ever have to leave the grounds of you don’t want. My wife and I only stayed a.nigt just to get away but we will definitely be back for longer
Standard 3 star resort, feels like staying at a mid-grade apartment or condominium complex. Great for families with all the comforts of a home right in your unit (laundry, kitchen, balcony, individually controlled HVAC, etc). More
Absolutely beautiful resort with amazing staff. The rooms were clean, spacious, and well maintained. Location is close to shops, food, and Disney. More
Great place to stay. The staff is very friendly and accommodating. The resort is clean and fun. The beds are really comfortable! There are plenty of pools and hot tubs. The market is open late. The restaurants are just good burger joints and a place to get a drink or be social.
The place looks amazing and the room does too. However, the service is the worst I’ve ever experienced. We checked in on a Wednesday. From there I was harassed with time share pitches. I called the front desk Thursday, Friday, Saturday and …
We have stayed here regularly over the last 4 years and have truly loved every experience until this one. Be warned: currently there is zero WiFi (even though they say it’s just experiencing intermittent outages), and even worse you have …
I wish I booked a longer stay. 2 adults and 2 kids in a 2 bedroom and 2 bath and it was wonderful. The units have full kitchens, 3 tvs, screened in balconies and washer/dryer. They have plenty of space and amenities. …
We loved this place! Location was perfect!! Place was very clean and staff was professional and helpful. Only negative was the neighbors above were early risers and very heavy footed. Next time we’ll opt for a top floor unit so we can sleep in.
The whole concept of this resort is great. Rooms were clean and large. The only negative was the push to visit the timeshare. Mention it and then leave it alone. Repeating it when we check out was a bit much. This alone brought me to 4 stars instead of 5.
We arrived at the resort early to beat the check-in rush. We did a pre-check and was told to pick the key up at 4:00. At 4:00 we were told the room wasn’t ready. We were told check-in occurs at 4:00, but room may not be ready until 6:00. …
Fantastic place to walk around. Safe for kids. Everything in one place but most important very clean. Service going downhill. Lost reservations, keys didn’t work twice. Bell hops got great attitude shame rest of resort going down. More
We came here with the intention of buying 2 timeshares to give us the space we need. I’m so glad I got to see how they handle customer service, I could never be an owner here.. Do yourself a favor,, go to Hilton properties.. On Christmas,, …
A great resort with many amenities. Very nicely decorated clean condos with washer and dryer in every condo. Several pools on the grounds with restaurants. Located close to Disneyworld, and I4. More
What a surprisingly wonderful experience. We got more than we bargained for when staying here. The site is huge, with a gated entry, occupied by an attendant. Two different pools, that we saw, fitness center and much more that we didn’t …
Long check in line with minimal people working the check in, but 3 people doing nothing at concierge stations. The rooms are very dated and need an upgrade. More
It was great but there is NO WIFI. This resort really needs to get the issue resolved. It’s 2022 and this should not be the major problem that it is! More
Staff were very accommodating. Even when I was lost looking for the Bldg/room number the staff member drove in front of my vehicle to take us to the location. Thank you for excellent service. More
We spend the day here for a resort pass. The pool was ok however DO NOT eat at the restaurant or get drinks from the bar… overpriced and absolutely horrendous food. Just awful food. Save your money and eat elsewhere…. I will never come back here More
I booked a trip through Costco, because they always have the best combos and I was actually surprised that they had timeshares/villas available and traveling with 2 teenagers/adults, we figured they’d like to have their own room, but buying …
The room was affordable and nice in size! I have a family of four and the two bedroom was perfect for us. I loved the therapy tub!There was plenty of activities daily for the entire family. I loved the multiple pools that were on site. The …
It was amazing they had so many different pools with different things so that everyone enjoys they had an arcade and gaming room and art room I really recommend this hotel More
Check in was supposed to be at 4 pm. Our room wasn’t ready until 5:30 pm. We were told to wait in the parking lot with the fifty other people waiting for their rooms. The lobby was full of angry people. I felt unsafe. The lobby bathrooms …
my rating from 1 to 10 is 0 in 10 years of work mistreatment physical and mental abuse they sent me home without any benefit insurance an accident at work I recommend it to people who want to have experience it is the most horrible thing that can happen to a person person More
Arrived at 3am. Our flight was delayed and car rental place was closed. After a nightmare of a trip, we were greeted by the most hospitable wonderful front desk clerk. A very pleasant shuttle bus driver drove us to our unit. The unit was …
The receptionist was very welcoming, efficient and knowledgeable. The room was well maintained. It was cleaned very well, fresh and stocked with all the appropriate supplies. The grounds were manicured and the resort had an overall …
I can describe The hotel one of the best in area cause since 2014 It’s my favorite resort in Orlando I stayed last month in 2 bed room villa in a great location at resort although after COVID-19 the service changed a little specially: …
We have stayed at this resort several times. We have had a great time every time. However, this is the first time I remember the wifi being horrible…. and I mean unusable. It only seems to halfway work between 11pm and 8am. It’s 2022 …
The grounds of this resort were nice. The two bedroom villa was spacious and cozy although I felt it could have used some freshening up as far as the smell. The pools were great, the drinks were good and food was good. Pools were relaxing …
We are having an amazing experience at the Sheraton Vistana Resort Villas Lake. The staff is beyond and above!! Special thanks to Russell who has been extremely supportive and kind during our stay making an extra mile by helping us to make …
The resort itself is nice. Dunkin Donuts, Wendy’s, and Chick-Fil-A are nearby as are Saltgrass Steakhouse and Applebee’s. Buena Vista Watersports was fun and Hawaiian Rumble (mini-golf) was across the street ($28 for a weekly pass as of …
We were originally given keys for a room that when we opened the door, found that guests were already in there. After getting another villa, the WiFi doesn’t work, no cell signal. All the wood furniture is sticky and stains. We have several …
Very disappointed with the Hotel and the Sheraton way of working especially after visiting this resort several times in the past, and generally having a good time. The last trip we visited the room was dirty, had not been cleaned properly …
Been staying here since 2003 and usually have a good experience, this year they did not allow me to request a villa near the big pool. Gave me a Villa on SR535 at the edge of the property and tried to say I did not get a $50 resort credit …
Stayed here for a week, almost saw nothing of the place. We saw 1 pool, and our rooms, that was it. Clean, easy access, close to Disney World. I love the amenities (being able to do laundry, cook in the kitchen, have a good stash of groceries on hand). Bed was comfortable, shower was great! Definitely recommend.
Stay was ok except for a few hiccups and staff entering our room twice uninvited. The 1st time two men knocked and immediately entered. They did not wait for a response or announce who they were and just let themselves in. It turned out the …
First time at this resort and never coming back. The room service is a joke. Took 11 calls and 2 days to get towels and body wash. Maintenance is a challenge for this resort with low staff. Pools and tennis court are nice but on-site bars and restaurants could be better.
My room smells horrible. So much so that last night the smell made me nauseous and I ended up vomiting. I had to open the door to the balcony and leave it that way all night and that still wasn’t good enough. I don’t know if it’s mold, …
Always great accommodations. Service is fast. Any issues with the rooms are addressed quickly. Lots of pools and hot tubs available. Poolside bar. I come here every year and it never disappoints More
Hmmm…so this is an actual resort. Check in line was long, and they try to get you to sign up for a tour to purchase a unit. They offered us $200. Got sucked into that once…never again. The rooms are sort of like an apartment, and very …
Beautiful greeting facility and resort environment. Front desk lady Lily is very helpful, extremely friendly and pleasant to talk to. Just be aware that packages purchased from Costco may not promise you as the description. We were supposed …
Beautiful grounds, nice condos and many activities onsite. The restaurants were good but the food at The Marketplace was awful. The breakfast sandwiches were small, ice cold in the center and over priced. We would stay here again but avoid the Marketplace. More
I’ve rated this place before a 1 star. Revisited it and its really used its game. They still pester you everyday with phone calls and want to sell you time share. Ooop sorry its not time share its points they want to sell you so that you …
Nice space. Big room, 2 bed 2 bath with full kitchen, breakfast bar, dining room table and living room. Access onto deck from multiple rooms. Working jacuzzi tub. It was cold so didn’t check out the pool. Convenient market located on site. I would recommend.
Visit the Resort for a family and friends reunion. We visit the Disney parks. At the resort I visit the gym and steam room. They were well maintained and clean. My kids when to the pool and was also well keep and clean. The villas were clean and supply with all that we need it. Plenty of parking. More
We had a great family vacation, we stayed 7 days in a 1 bedroom villa. The resort was awesome with many things to do. The room on the other hand was dirty, the sheets and pillow cases had stains. The floors were not even vaccummed. When …
Excellent property. Beautiful grounds and well-maintained amenities. Fitness centers could be better but we made do. We had a 2 Bedroom/2 Bath, which was perfect for our group. Excellent location, minutes to all Disney parks. One caution …
Great resort in a convenient location. Lots of parking. Clean. Modern. Wonderful amenities- multiple pools to choose from. Staff was very friendly and helpful. Beautiful setting. Comfortable beds. More
Our stay here was very nice!! Our rooms were clean and well kept. We had plenty of parking. The pool we used was very nice with bathrooms and a sauna. There are multiple pools you can choose from. What I didn’t like was that you had to pay extra for most of the amenities. Mini golf was our specific disappointment.
We loved our stay last month! It’s a great place while visiting all the parks. We were close enough to Disney, very close to Sea World and about an hour from NASA & the beach. There is a Publix grocery store just down the street & plenty of …
Bad service, dirty towels in room. The main thing that bugged us was that we had paid for a 4 day 5 night stay and we called around 9 PM one night to get detergent to wash our clothes. They refused and said it wasn’t provided. We even tried …
Too big of a resort for me. Can’t get anywhere on the property (except your pool) without calling for a shuttle. All of the restaurants are only serving bar food of average quality. The general store is way overpriced. Suites are nice and …
Room had everything you’d need and more. Some of the appliances were a little beaten up. Staff was on top of it. Rooms clean. Staff attentive and polite. Wifi was spotty. Tended to go out at night. Pools clean and well kept. I will stay here again. More
This place is a mess. Front desk people not helpful. Property need a major overhaul. It is dated. Meal offerings poor. I am yet to find any redeeming aspect of this property. So disappointing for a Marriott property. The only folks that were hospitable and welcoming was the housekeeping staff. More
While the resort is beautiful and the workers are great being a 3 star elite and having to pay yearly maintenance fees that keep going up I had to drop 3 stars off immediately. First! Handicap owners/patrons especially when their account …
This was our first vacation since the pandemic started and we were so thrilled that we were able to come this resort as guests of a timeshare owner. This was our experience: …
We are Chairman level Marriott owners who have stayed at many beautiful Marriott properties. The Sheraton Vistana does not meet the same standards.
We had two weeks booked. The first room (Cascades Bldg 13)was missing kitchen …
Absolutely beautiful hotel. Very friendly staff and kind people everywhere we went. Amazing rooms kept clean and awesome pool. Definitely come here if you would like a clean, friendly comfortable stay! Close to many restaurant, Disney and universal studios and many more .
This place never fails to impress. Have been here year after year and quite frankly, have never been tempted to try any other properties in the Orlando area, for that reason. Always spotlessly clean, welcoming and the grounds are much like a paradise that’s meticulously kept. Fantastic location to I-4 access and the tollways! More
Great hotel! Great pools, and heated as it’s winter so we were able to stay in until dinner. Gym is an awesome size and clean, the shop is small but has everything you need plus good coffee. Room was great, but could do with a dehumidifier …
This resort is okay. It took about an hour for us to check in because they didn’t have our room available and there was some sort of mix-up. That was frustrating. The property is huge with many different phases of units. The phase we were …
We loved our stay here back in November. My only complaint would have to be the prices at the restaurant/bar..$20 for a burger and fries. Overall a very beautiful resort, and it was calm. No more than 20 minutes from Universal studios and …
Waiting for my room. They have no idea when it will be ready. It is already 2 hours past check in time . I have never experienced a chaotic check in like this in my life. And I travel alot!
Currently at the resort now. Checking in was horrible. Room was not ready for a lot of people. Lines were long. It seemed to me like all the guests waiting to check in the were frustrated and confused. The rooms are descent. Nothing …
I love this property so much, I had an amazing stay and the front desk is so amazing, I can’t say enough about Dijon she is so helpful and is always smiling customer service here is amazing can’t complement enough thank you ! More
We’re here now. We’ve been coming here for many years. Always enjoy the resort. I would give more stars if it weren’t for the Wi-Fi. Be aware, the Wi-Fi is awful. If you need to work, choose another resort. Guest services is unhelpful …
First day here, but everything looks great! Wiped down counters with Clorox and everything was already clean. Pool was a little crowded but everyone was super nice. Can’t wait to take advantage of some of the activities at the resort and visit some of the close by water/fun parks! More
The room was small but served the purpose. It was relatively clean…. The vacuum didn’t work and blew dust bunnies everywhere. So we looked under the couch and side table and the tile was very dusty. When the dusty bunnies were blowing …
Charged me twice and when I told them they denied it at the beginning then they spoke with manager then saw that they charged me $1700 extra, as a result of their mistake an overdraft fees occurred on my account and they refused to pay me , bad service, they speak with you like you are in a government facility . Don’t recommend at all. More
Well first went to the wrong place didnt realize there was two lady was rude. But got to the correct location amazing loved the villa we stayed in. 2nd day found there was alot to do On location started out at 2 of the 5 pools. Tmrw we are …
Absolutely the most frustrating place to stay. It’s nice and peaceful, the rooms are nice. However, the service is way below standard. Very slow responses and more often than not, service received isn’t complete and you’ll have to …
Update: experience continues to disappoint. The rooms are nice. But we were missing sheets for the pullout couch. When you call guest services you wait on hold…. It will apparently take them 1 – 2 hours to bring the amenities that …
Had a fantastic experience. It was a busy weekend but amenities were always available. Was pleasantly surprised there was very little waiting for anything. Customer service was excellent, and the landscaping was beautiful. More
The rooms were good, minus no cell phone data connectivity and a wifi router that consistently lost connectivity and had to be reset from India, a power cycle just couldn’t fix it, the fridge that wouldn’t close all the way wasn’t a big …
The internet never connects despite coming with the suite, though that wouldn’t have been an issue if there was cell service and I could use my hotspot but at most, there’s one bar. We stayed for a week but no room cleaning service. There …
We enjoyed the location, pools, and eating variety. Especially your Thursday sit down dinner at Zimmies.
The only thing that was a challenge was your WIFI service. We had to communicate with our son and had to leave the Resort. More
Great amenities. Nice pools and great location. Walls thin, room not very clean (food on floor when we arrived) and reaked of cigarette smoke. Overall not bad, just outdated and not the cleanest. More
We stayed at the location for 4 nights. The location was perfect and the staff were friendly, however our room was very dated and faced the highway, which was a bit loud at night. The bathroom was also a bit cramped. Overall for the price I would prefer to stay somewhere a little bit more updated. More
Very Nice Clean Resort with plenty of amenities. My only complaint was building 55 room 1670 is literally 50yards from a 6 lane highway with only some thin bushes and a woven wire fence barrier. My wife and I couldn’t sit out on the …
We requested clean towels. They apologized and said they were short staff. I asked how long will take? They answer, “60-90 minutes”. 4 hours later and no clean towels. We sent a message again to open a “new ticket”. Our towels were …
Stayed here on our Disney World trip. Portions have been renovated and those villas are great. Nicely appointed and roomy. In room laundry makes multiple pool days a breeze. Close to everything you want on your trip. More
The location was perfect for our vacation and visits to the Disney parks and Disney Springs. We did grocery and item pick up orders from Target and Walgreens on the drive over from the airport..super convenient. …
Absolutely terrible. First of all, we booked through Costco and the photos on the website did not show how the rooms really are. They are only good if you’re a family or a romantic couple. There is literally only 1 room with a king bed and …
We have been staying here every 5+years for the last 25 or so years. Some of the reviews lately had me a little nervous about our May trip. Pish posh! It was as great as ever. 2 bedroom suite was very clean, internet worked fine, and staff …
It’s a great resort as long as you don’t need anything. I have called every number on the websites and have had no luck getting through. The phone in our room does not work. I have. Few simple requests and can not get a hold if any one. …
We enjoyed to the fullest. Our one week here at the villas was just great.
The relaxing and peaceful ambience and the pool was fun.
So many awesome activities to do. A must getaway for your full family !
The place is really nice! Conveniently located to major attractions, restaurants & shops etc. Our room was a one bedroom unit, which was recently updated. The unit was clean, however the bathroom needed to be cleaned better. Dark long hairs …
The two bedroom has a great size and beautiful views to one of the lakes.
Confortable and nice all around.
Happy they renewed the pool lounge chairs since our last visit. …
We just came back from a 7 day stay. The resort looks beautiful. The staff is outstanding. We had a couple of small issues with our room but we received a very quick response and the issues were resolved quickly. The landscaping and plants …
They have invested in improving the rooms since the last time we stayed here ~3 years ago. Always have a great time. Activities for the kids. Prompt help from the service team. No complaints other than our initial request for adjoining …
I invited another couple to come down and stay with us here and we were very happy with the rooms ,they very nice and the beds were comfortable “which is super important to me ” the furniture was in good condition not worn out. The rooms …
From check-in it was kind of off, young lady was a bit snotty.
Rooms are large although with a decent view of the lake, squirrels put on a show throughout the day. And the location is central. I can’t say anything else …
We have been staying at this resort for many years as owners, and every other stay has been a 5 star, but we were treated so awful last week on our vacation we will likely never return. We had booked a 2-bedroom villa right by the pool, …
Excellent resort! I can’t brag enough about this wonderful resort! From check-in to check-out, everything was fantastic! India at the front desk was phenomenal! She was so pleasant during my check-in and so helpful; it truly felt like I was …
We had a great family stay at this resort. We stayed in a 1 bedroom villa and found it perfect for our family of four. The separate bedroom from the living room created the perfect separation for family travel. And the full kitchen, jacuzzi …
Sheraton Lake Buena Vista is the the best place to be at.. near two outlets, many restaurants and entertainment options, such as the always crowded Disney Springs, 15 minutes from SeaWorld or Universal. The Sheraton Vistana infrastructure …
This place is gated, quiet, clean, and easy to check in. What’s a plus is that it’s not that for from Disney, SeaWorld, universal, or the Amway center… More
Would definitely recommend this place over staying in a hotel room the beds were just awesome smelled good very clean enjoyed it will stay here with family again More
Wanted to post positive review for Yvonne in owners concierge area tonight. She was outstanding and had great patience tonight when we checked in. Keep up the great attitude!!! More
Worst Sheraton ever, probably because this is a time share property not a real Sheraton hotel. Terrible room condition, outdated appliance, mold smell everywhere, zero perks for titanium Marriot members. Stay away from this horrible place.
We got proposed a commercial timeshare presentation one month ago.
That was a really bad idea to attend to this presentation as not all the details were shared. …
We had a very comfortable stay in 1 BR villa with kitchen. Spacious Rooms and they have been recently renovated. Plushy beds and Jacuzzi are a big plus after spending long days walking all day in theme parks. Alternate days housekeeping is …
This was the best place we have ever stayed we will definitely be staying here when we go to Florida again The room was amazing the pools were great the people when you go through the gates were super nice and friendly our family would tell everyone the perfect place to stay with a family More
Any reviews you read that are negative about resort are nit pickers or one offs/ it is well looked after, polite staff, well located to restaurants and stores/ pools were awesome, restaurants on site were adequate/ we were traveling as a group of 12 in 4 different condos and had no complaints!!!! More
I wasn’t staying there as I was dropping my son off and getting his mother checked in as she was still traveling to this location, delayed at the airport. I arrived at guest check in at 240 and we didn’t get service until 320. Heres the …
We have been calling Vistana our home away from home since 1986 when we went on our honeymoon! We now are so excited to bring our baby grandchild to our happy place to enjoy all the amenities our kids were able to enjoy over the years!!
Hi. I have exchanged my points from last year to credit. I have $1600.00 usd. We are at the Vistana Resort where we own a week!
Well we could not use our two weeks so we exchanged our points to usd credits in …
My girlfriend and I received an offer by mail which for $270 we would receive a 4 night stay in Orlando and Marriott points. There was small print including limited availability but nothing about a timeshare. We called and took advantage of …
We got caught in a hurricane and had to evacuate.. the beachfront was beautiful but dangerous during the storm. The staff stayed until everyone was safely relocated. More
When we arrived to the hotel I was told that they had to charge my card with a temporary hold even though I had already prepaid for my room through expedia. A 209 dollar hold was placed. I was told when I check out I would recieve a refund …
We love the Sheraton Vistana Resort! Our 2 bedroom 2 bathroom villa has a beautiful jacuzzi and one bathroom has a great tiled walk in shower, with an adjustable shower head. There is a full kitchen with granite countertops, breakfast bar …
Easy check in process. They post the Marriott Bonvoy sign but since the vacation club has split from the hotel MVCI no longer recognizes members’ elite status. Outside of this the resort is nice and otherwise very welcoming.
Stayed here 3 years ago with family. 1st visit our room was on the 1st floor. Came back alone using the family timeshare looking to buy our own, our room is on the 3rd floor. I wouldn’t have come knowing it’s on the 3rd floor without a …
I’m young but I have travelled to many hotels and resorts in my life so far. This resort is pretty, and the rooms are nice and big. They gave us three bowls and some plates for kitchenware, so if you have a big family don’t plan on cooking …
I have been going here since I was a kid with my family. Now I have gone with my wife and my kids. As always the rooms and grounds are excellent and the staff is always friendly and helpful. I would recommend Vistana to Antje looking for a resort in the Orlando area. More
The worst experience. DO NOT STAY HERE!! This place has terrible management and awful security. Our car along with several others had windshields shatter overnight. And turns out, it happend 2 nights earlier to OTHER guests who stayed here. …
Stayed here & really liked the rooms. Had an issue with housekeeping they kept coming in our room when we were away after telling the front desk numerous times we did not want housekeeping. We felt very violated, especially after finding our toothbrushes moved. Not sure if the front desk ever got the message. More
Unfortunately we were unable to access our room because of faulty locks for 4 days of our week vacation. We spent more time in front of our door than actually in the room. Having to get security to come open our door 5 times while still not …
Just got on our flight to go home and realized they stole my girlfriend’s Apple Air Pods Pro earbuds but left charging case so that we wouldn’t notice until just now as we were getting ready to take off. I understand she forgot to put it …
Place is pretty nice has about everything you would need to stay for a vacation. Plenty to do for the family and kids! Staff is friendly and easy going! Great place to stay More
Nice timeshare spot. Pretty much what you would expect. Decent rooms and amenities, close to the he action of Orlando but not in the heart of it. Was our 2nd visit, and we will likely come again. More
This Sheraton has some of the best front desk staff I have ever been in contact with and I’ve stayed all over the place. They were so helpful when I got stuck in Dallas and my sister got there before me. The room was in my name and they …
SLOWEST check in process EVER….25 minutes in line on a Monday at 3 pm. I can’t imagine what a weekend wait would be! Then we had to go to another counter to get our parking pass (another 5 minutes). Once past the check in, it’sa nice resort in a great location! More
I was extremely disappointed with this resort. The kitchen had roaches and roach eggs when I got there. I called the don’t desk to complain about it and all they said was sorry and never sent anyone or anything to clean it up. The fridge …
Just checked in, but so far the experience has been terrible. After waiting 45 minutes to get checked in, I finally made it to my room to find that it hadn’t been cleaned. I tried calling the front desk from the room, but none of the phones …
We stayed at this resort 12/24-1/1/2023, and it was a complete and total disappointment from the time we arrived for check-in. We waited in the check-in line for 40 minutes. The actual check-in process took an additional 15 minutes after …
DO NOT STAY AT THIS PROPERTY! There are thief’s!! . We stayed in this property and our belongings were taken from our room and management (security) implied we were lying and making false claims. They were against us from minute 1. We were …
My family and I enjoyed our stay. We pretty much stayed on the resort the entire vacation. It was very relaxing. If you go, try out the wet steam room and the sauna More
I was on this property installing some signs, it looks like a really nice property with pools that are really cool with slides. There was places to eat and also it’s right near the theme parks so great location to enjoy some fun in Florida. More
Both my wife and I spoke with the concierge service on two or three separate occasions regarding housekeeping. We requested that no one enter our villa while we were gone because we had valuables with us. We were told by the concierge …
Although the stay was great ( that’s why I gave them 2 stars), but I forgot and left a precious item behind before flying back to my home. After calling many times with different people they said they found it and will ship it to me on my …
This resort used to be a wonderful place to escape it all. Now when you go there it ALL comes with you. It’s obvious many of the people who work there have completely forgotten they are in the hospitality business. And whatever you do DO …
We had a 2bed 2 bath villa. It was spotless and beautiful. Screened balcony was extra bonus! 7 pools all so nice and different. Drink prices fairly normal in comparison. $10 to $16. Food fairly normal prices in comparison with any …
A family friendly resort for a relaxed yet fun vacation.
Nice pools and eating places inside the resort
Very safe with gated entry and exit points.
Suites are well furnished and comfortable More
This place is absolutely exquisite. I will never go anywhere else when I go to Disney again. From the minute you check in everybody is incredibly nice. The villa was beautiful and well maintained. Excellent,excellent experience
Have stayed here several times. Lots to do from 7 pools, saunas, arcades. Lots of things for the kids and family to do. Get the schedule from the concierge desk. Provides transport around property. Allow for 10 to 15 minute wait. Close to universal studios and Disney. Free parking on site. More
Surprised how relaxing this property is. Best location to quickly and easily get to any of the Disney properties. We were in a newly refurbished unit in the Fountains section. The furniture they used was drab however. Nice place to vacation. More
Always a great experience. I stay here whenever I can when in Orlando. The suites are well equipped and very clean, and cozy. This property has always been one of my top priorities for resorts. Since the first time that I stayed here, they have raised the bar of what I expected in a resort regarding quality. More
I’ve been going to this place for over 20 years. The staff is always very accommodating. If I didn’t like my room location they would move me. I only wear $20 sunglasses and would not even bother wasting my time and effort blaming …
Service: if you know what to expect, you’ll be just fine. It’s a no frills place. Go find a grocery store, buy what you need and it will be a great value stay. Rooms are clean, service is good. I don’t need anything more than that. More
We stayed with friends and there are perks staying at a time share but it’s way too expensive. These villas are great for privacy from other customers. Amenities are clean. Washer/dryer, stove, oven are great for extended stays. More
In general the Sheraton villa has great location, great value. Starbucks and Dunkin’ Donuts across from villa, close to Disneyland and Seaworld. There’s also convenience store in the middle of the Sheraton. Great choice if you are mainly …
It was a bad experience for my whole family and I think the first impression is what really matters. We arrive at the hotel at 10:30 PM, they welcome us very nicely and send us to the room. Remember that it was late and we was very tired. …
The grounds of the resort are beautiful! The staff are friendly and helpful. I had a problem with the door to my room not locking from the outside and I needed to get to the conference I was attending. The security person was amazing!! She stayed at the door until it was fixed! More
This is a very nice resort. It is a large property with multiple gates. It is very easy to get confused or lost as all the buildings look the same. We stayed in a 2 story townhouse. This is very ideal for a family of 4-8 people. The master …
We were blown away by this resort. First of all, all of the staff members we encountered were so friendly and helpful! Its so close to the Disney parks and super easy to get everywhere. We loved it so much we actually booked another trip before we even left! More
The resort was clean and the rooms were spacious. The staff was very friendly and accommodating to whatever we needed. The location is very close to Disney, Sea World, and places to eat. The pool areas were crowded and had no life guards …
Have been here a few times and would recommend it to everyone! It is a cozy and gives you and your family lots of space. Wish they had more food selections for room service. My kids loved to walk around their grounds and walk to the little …
This was a lovely property. The room was clean, comfortable and fully equipped. Check in was a breeze. There were lots of pools one could use. There were a couple of dining options onsite, but I can’t comment on those, as we cooked in our …
It was okay. Disappointed given the price you pay vs the unit offered which is old and outdated. For a few dollars more a night I think I would of enjoyed my holidays in a better hotel. The unit we stayed at had thin walls where you can …
I learned a valuable lesson regarding timeshares: exchanging puts you at the bottom of the totem pole. Expecting a nice studio with a deck, we got a postage stamp with no deck in the Cascade units. I went back to the office and asked if we …
Me and my wife stayed here 1 day before our cruise day and let me tell you that I was a little hesitant because it didn’t really look updated but the service, food, staff, bed, and shower were the BEST. Everyone was polite and …
I have come to this location for years. Like many hotels and resorts you will find something that needs addressing. But they’ll come and take care of it right away. The rooms no longer have a phone in room. So if you have an issue you can …
Loved the kitchen and hot tub/ jacuzzi in the villa, pools, sauna and steam room. However, would be helpful to have bicycles for getting around the resort without having a car or calling guest services for transport. On the plus side, we …
I love the Sheraton Vistana Resort. I have been an owner here for about 12 years. My family loves is also. Lots of wonderful Family Memories made here. Great Location close to the Parks, Outlets, Restaurants, Disney Springs… we usually …
I arrived at 3pm and I was greeted with warm welcomes! It’s my birthday weekend and I’m really excited to be here. My friends and family are on their way. Unfortunately I was given a dirty room, which was quite noticeable after seeing the …
Loved this resort! The room was perfect for two families, with up-to-date amenities. Love the fact that they have a system where you can text them regarding anything you may need during your stay and they will get right back to you. Every …
Room is nice. And great for families. A/C is limited which was annoying. Marketplace is a rip off. No attendants or security readily available to enforce rules. Wifi doesn’t work at all. More
It’s a very convenient place that’s close to outlets and Disney. It’s also very quiet and clean. The resort room is comfortable and a modern kitchen for cooking. A lot of pools for swimming. Many bridges for walking.
The only thing that ruined my mornings was the person smoking on their balcony. The smoke was absolutely terrible that I couldn’t enjoy my cup of coffee. One of my favorite parts about the resort is enjoying the peaceful mornings and view of the water with my cup of coffee.
Stayed there for a week it was perfect !!! Condo was clean and quiet. Checkin and check out was very fast . Free parking right by the door. Was about 10 minutes drive to Disney and Universal and some mall and outlets. Will be back! More
We stayed in a 2 bedroom suite. Our kids who are 10&13 got a kick out of the full kitchen, laundry closet, having their own bed in a separate room and their own bathroom. My wife and I also enjoyed our privacy in the oversized master …
Solid 3 stars It was ok…. The hotel itself is clean and spacious and the shower was great grounds look clean and everyone was pleasant the room was Immaculate ….. …
Not a bad place for the amount of money spent.$250 for seven days. We are members through Wyndham.We booked through RCI. Lots of little things. Dishwasher did not work right. Patio doors hard to shut and open. Had the bear eating utensils …
This place was great, awesome location, super close to any of the disney parks, the attractions, outlets. The place was super clean, the apartment we got was a 2/2 and it was spacious and nice. The only complaint I have is that we got …
Excellent resort location, property, and amenities. No more than 15 minutes from all of the Disney parks. Loved it. Looking forward to our next stay at Vistana! More
I’m an owner here and currently staying here at Sheraton Vistana. They seem to be completely understaffed here at the resort. Every time I’ve tried to go to front desk to get another room key there is a huge line. When you try to call the …
The place was very nice, comfortable and clean. The view was cool and there’s quite a few things to do around the place. They have a few big pools, quad bicycles, restaurants and some other fun events. My sister has a time share so we went …
Beautiful resort, the grounds are nice and there is a lot to do without really leaving the area. Since it is a villa we stayed in it could have had a few more pots in the kitchen trying to improvise with no skillet was a challenge but doable. Everything else was a definite plus. Would love to stay here again
Our 5 star time share in Cancun is so much better it’s laughable. We called in advance to assure we could park our small RV on the property. We were told it was no problem. When we arrived, we were told we had to park it off site 8 miles …
Great place to stay at ,great location close to every thing, clean room and spacious,close to Disney’s and shopping area’s,highly recommended and very wonderful staff
Great resort within a few short miles to Disney World. Short drive to downtown Orlando. Property has three restaurants and a store on site. Multiple pools including a spa pool that has a hot tub, sauna, and steam room. There is a walking …
Do not stay here if you want to stream or even use your phone. It is known and the desk tells you the internet is terrible. Don’t call the desk though because they just transfer you to useless tech support. I couldn’t work as I have to stay …
Love this place. Amazing 2 br really close to all the parks and springs. The location is very convenient to get to and from the parks and springs. The whole neighborhood is great, pools are solid and staff is friendly. We stayed in …
The resort itself is very nice if you have young children there are two very nice pool to take the kids to that they enjoyed very much. The rooms need to be updated the Lampshades were either very afraid or had holes in them the phones are …
The rooms were absolutely beautiful and the property was well kept, but the Wifi I needed for work was down my entire stay. I had to move to a different location in order to resume work off free public wifi. After numerous calls to the …
+ By far the best resort I¿ve stayed at in the US. The cleanliness and service is top notch, so many pools and hot tubs on property that you have many options. We will be staying here again, hopefully returning in a few months. Oh! Try pizza at ZimmiÂ
Modern apartment was very big, very clean, and comfortably furnished. OMG the beds and bedding were superb, slept SO good! Also, the coffee maker is just a regular drip coffee machine, takes regular filters etc. like you have at home. No …
Our stay was nice. Good location, bed was very comfortable and good amenities. We have 2 issues–their resort map clearly shows recycling collection bins but none could be found. After calling front desk and being told where to find bin …
It’s always a nice stay. Called guest services the day we arrived for more blankets and hand soap (1 bar for 3 sinks) and never received them. Owner bracelets are also pointless if you have to keep reminding the employees for the perks.
mold u can read all u want of other reviews but if you have any sensitivity to the stuff its consuming the buildings and they are aware so dont be surpised if u or ur kids get sick and dont be shocked at the odor on your belongings long after you leave
Vistana used to be a great place to stay, back in the day. I have the fondest memories. Now it is not. We stayed in two different apartments. One was nice with a good view and had decent appliances at Vistana Villages but it wasn’t very …
My family is a Marriott vacation owner, we have elite platinum status, and recurrent guests of this particular hotel. Last year I received a call from the hotel and they offered a competitive rate for a 4 night stay, so for the first time I …
When checking in, I was told room service was suspended. The very next day, someone came into my villa. I didn’t ask for any services and I sanitized all door knobs, light switches, tubs, showers, counters and tables. I also sprayed sheets, …
The resort is great, clean and well maintained from what we saw. Service is prompt, when we needed more towels an entire bag full was at the door within 10 minutes. The staff is very friendly and professional. The market, as expected, was …
We asked for two drinks at the bar at the pool of the resort, and the bartende asked for id. We are customers of the resort, and he embarrased me in front of my wife. He didn’t ask for IDs to anyone. I gave him our room number and show him …
Horrible service – checkin was nearly 2 hours delayed because our room wasn’t ready at 4:00 checkin time. Concierge was passing out activity schedules for the previous week. WiFi was unavailable 90% of our stay and extremely slow the couple of hours per day when it was. Staff completely omitted elite benefits promised on the reservation. More
Absolutely wonderful resort. This resort is a lot bigger than you’d think. It is perfectly located for Disney, about 10 mins away. There is a CVS/Walgreens close by and a Target about 10 mins away. Multiple pools, although one was closed …
It’s always great here when I come with my family or if I was by myself there’s lots of pools to go into lots of time to lay out if you want to go to the bar that’s fine too but just to let you know they only take credit cards at the bar …
Stayed again. Better than last experience.
Previous: Horrible experience checking in. Pushing right at check in to set up a sales pitch meeting. Ruined the start to my vacation. They have no concern for the visitors, only about getting even more money from us.
This place is beautiful and very clean. Many pools & hot tubs plus mini golf and other onsite activities including restaurants. Close to all the parks. Gated community. We stayed in early September, it was not crowded even had a pool and …
Love the hotel. Love the costumer service. The atmosphere. The room was very clean and organized!
The only thing I didn’t like was the service from the restaurant at the big pool. They messed up my order. More
We are two days into our week long stay here. So far the room has not matched the expectations when compared to pictures of the same room type. All restaurants are closed despite the online menus not reflecting that. Misleading information …
Our first time at this resort and it is beautiful here on the grounds, security makes their rounds, guest services were helpful and gave excellent service to our room request quickly and we had a lovely time. More
This location is extremely loud with paper thin walls and doors missing thresholds for the exterior (allowing for added noise). The location is convenient and the amenities are decent, but it was hard to get a good night’s sleep. More
Vista Packages BEWARE:
I received a special promotion offer via email back in January. It was one promotional package where the room is only $269.00 for 4 nights and 5 day!!!! …
Great hotel a bit confusing to navigate at first. We stayed close to the fitness Center, Zimmies, activity center and the pool with the slide for children. Our condo was right infront of the market place so the location we were in was …
The villas are being remodeled with fresh paint colors. Our unit was absolutely perfect for us. The only negative…the VIP has broken machines, and the snacks could be better: ex. bottled water, fruit, packaged snacks, etc. Also, to have it open for coffee would be nice, say with muffins.
We recently stayed here for the second time and enjoyed our stay! We had a few room maintenance issues when we arrived but someone was sent out promptly to take care of them. The hot tubs at the feature pool were down and that was a big let …
My cousin P. Chester has been an owner for over 30 years. We have stayed here several times, and it has been wonderful. This year we had to change our room three times over various problems. None being the quality or cleanliness of the …
This place is a great fine, part of the Marriott family. Our suite was beautiful. 2 bed, 2 bath. There is so much to do for a family. They have activities for children every week. Check this place out for your next visit to Orlando.
Fantastic accommodation and facilities, close to the parks! Definitely worth a stay. The pools and grounds are so nice you might not even want to even go anywhere else!
Manager, Elijah, was extremely rude.
Called at 1030pm, about internet being out secondary to a cut internet fiber. Asked how long before the services would be running. Didn’t have a clue. Recommend …
There is essentially zero WiFi and poor cellular coverage throughout the property. Location is excellent. Pools are great. Room furnishings are showing their age and need an update. More
Please read recent reviews. This place has terrible service. Absolutely no internet (this is not an exaggeration – not just a slow connection, I mean NO internet) and we have to walk around the resort looking for any cell coverage just to …
I haven’t even stayed here a night yet, and the service is Superb! I want to shoutout Michael at check in, Karl at vacations services, and Louisa the housekeeping operation supervisor! I am so glad that these individuals are apart of the …
My family has been a timeshare owner for over 30 plus years and this is the worst experience I’ve ever had. We didn’t have cell phone signal, internet for a week (had to drive to a gas station down the road to book our Disney genie passes …
Beautiful little resort right in Orlando. They have a grocery store and deli on sight so you don’t ever have to leave the grounds of you don’t want. My wife and I only stayed a.nigt just to get away but we will definitely be back for longer
Standard 3 star resort, feels like staying at a mid-grade apartment or condominium complex. Great for families with all the comforts of a home right in your unit (laundry, kitchen, balcony, individually controlled HVAC, etc). More
Absolutely beautiful resort with amazing staff. The rooms were clean, spacious, and well maintained. Location is close to shops, food, and Disney. More
Great place to stay. The staff is very friendly and accommodating. The resort is clean and fun. The beds are really comfortable! There are plenty of pools and hot tubs. The market is open late. The restaurants are just good burger joints and a place to get a drink or be social.
The place looks amazing and the room does too. However, the service is the worst I’ve ever experienced. We checked in on a Wednesday. From there I was harassed with time share pitches. I called the front desk Thursday, Friday, Saturday and …
We have stayed here regularly over the last 4 years and have truly loved every experience until this one. Be warned: currently there is zero WiFi (even though they say it’s just experiencing intermittent outages), and even worse you have …
I wish I booked a longer stay. 2 adults and 2 kids in a 2 bedroom and 2 bath and it was wonderful. The units have full kitchens, 3 tvs, screened in balconies and washer/dryer. They have plenty of space and amenities. …
We loved this place! Location was perfect!! Place was very clean and staff was professional and helpful. Only negative was the neighbors above were early risers and very heavy footed. Next time we’ll opt for a top floor unit so we can sleep in.
The whole concept of this resort is great. Rooms were clean and large. The only negative was the push to visit the timeshare. Mention it and then leave it alone. Repeating it when we check out was a bit much. This alone brought me to 4 stars instead of 5.
We arrived at the resort early to beat the check-in rush. We did a pre-check and was told to pick the key up at 4:00. At 4:00 we were told the room wasn’t ready. We were told check-in occurs at 4:00, but room may not be ready until 6:00. …
Fantastic place to walk around. Safe for kids. Everything in one place but most important very clean. Service going downhill. Lost reservations, keys didn’t work twice. Bell hops got great attitude shame rest of resort going down. More
We came here with the intention of buying 2 timeshares to give us the space we need. I’m so glad I got to see how they handle customer service, I could never be an owner here.. Do yourself a favor,, go to Hilton properties.. On Christmas,, …
A great resort with many amenities. Very nicely decorated clean condos with washer and dryer in every condo. Several pools on the grounds with restaurants. Located close to Disneyworld, and I4. More
What a surprisingly wonderful experience. We got more than we bargained for when staying here. The site is huge, with a gated entry, occupied by an attendant. Two different pools, that we saw, fitness center and much more that we didn’t …
Long check in line with minimal people working the check in, but 3 people doing nothing at concierge stations. The rooms are very dated and need an upgrade. More
It was great but there is NO WIFI. This resort really needs to get the issue resolved. It’s 2022 and this should not be the major problem that it is! More
Staff were very accommodating. Even when I was lost looking for the Bldg/room number the staff member drove in front of my vehicle to take us to the location. Thank you for excellent service. More
We spend the day here for a resort pass. The pool was ok however DO NOT eat at the restaurant or get drinks from the bar… overpriced and absolutely horrendous food. Just awful food. Save your money and eat elsewhere…. I will never come back here More
I booked a trip through Costco, because they always have the best combos and I was actually surprised that they had timeshares/villas available and traveling with 2 teenagers/adults, we figured they’d like to have their own room, but buying …
The room was affordable and nice in size! I have a family of four and the two bedroom was perfect for us. I loved the therapy tub!There was plenty of activities daily for the entire family. I loved the multiple pools that were on site. The …
It was amazing they had so many different pools with different things so that everyone enjoys they had an arcade and gaming room and art room I really recommend this hotel More
Check in was supposed to be at 4 pm. Our room wasn’t ready until 5:30 pm. We were told to wait in the parking lot with the fifty other people waiting for their rooms. The lobby was full of angry people. I felt unsafe. The lobby bathrooms …
my rating from 1 to 10 is 0 in 10 years of work mistreatment physical and mental abuse they sent me home without any benefit insurance an accident at work I recommend it to people who want to have experience it is the most horrible thing that can happen to a person person More
Arrived at 3am. Our flight was delayed and car rental place was closed. After a nightmare of a trip, we were greeted by the most hospitable wonderful front desk clerk. A very pleasant shuttle bus driver drove us to our unit. The unit was …
The receptionist was very welcoming, efficient and knowledgeable. The room was well maintained. It was cleaned very well, fresh and stocked with all the appropriate supplies. The grounds were manicured and the resort had an overall …
I can describe The hotel one of the best in area cause since 2014 It’s my favorite resort in Orlando I stayed last month in 2 bed room villa in a great location at resort although after COVID-19 the service changed a little specially: …
We have stayed at this resort several times. We have had a great time every time. However, this is the first time I remember the wifi being horrible…. and I mean unusable. It only seems to halfway work between 11pm and 8am. It’s 2022 …
The grounds of this resort were nice. The two bedroom villa was spacious and cozy although I felt it could have used some freshening up as far as the smell. The pools were great, the drinks were good and food was good. Pools were relaxing …
We are having an amazing experience at the Sheraton Vistana Resort Villas Lake. The staff is beyond and above!! Special thanks to Russell who has been extremely supportive and kind during our stay making an extra mile by helping us to make …
The resort itself is nice. Dunkin Donuts, Wendy’s, and Chick-Fil-A are nearby as are Saltgrass Steakhouse and Applebee’s. Buena Vista Watersports was fun and Hawaiian Rumble (mini-golf) was across the street ($28 for a weekly pass as of …
We were originally given keys for a room that when we opened the door, found that guests were already in there. After getting another villa, the WiFi doesn’t work, no cell signal. All the wood furniture is sticky and stains. We have several …
Very disappointed with the Hotel and the Sheraton way of working especially after visiting this resort several times in the past, and generally having a good time. The last trip we visited the room was dirty, had not been cleaned properly …
Been staying here since 2003 and usually have a good experience, this year they did not allow me to request a villa near the big pool. Gave me a Villa on SR535 at the edge of the property and tried to say I did not get a $50 resort credit …
Stayed here for a week, almost saw nothing of the place. We saw 1 pool, and our rooms, that was it. Clean, easy access, close to Disney World. I love the amenities (being able to do laundry, cook in the kitchen, have a good stash of groceries on hand). Bed was comfortable, shower was great! Definitely recommend.
Stay was ok except for a few hiccups and staff entering our room twice uninvited. The 1st time two men knocked and immediately entered. They did not wait for a response or announce who they were and just let themselves in. It turned out the …
First time at this resort and never coming back. The room service is a joke. Took 11 calls and 2 days to get towels and body wash. Maintenance is a challenge for this resort with low staff. Pools and tennis court are nice but on-site bars and restaurants could be better.
My room smells horrible. So much so that last night the smell made me nauseous and I ended up vomiting. I had to open the door to the balcony and leave it that way all night and that still wasn’t good enough. I don’t know if it’s mold, …
Always great accommodations. Service is fast. Any issues with the rooms are addressed quickly. Lots of pools and hot tubs available. Poolside bar. I come here every year and it never disappoints More
Hmmm…so this is an actual resort. Check in line was long, and they try to get you to sign up for a tour to purchase a unit. They offered us $200. Got sucked into that once…never again. The rooms are sort of like an apartment, and very …
Beautiful greeting facility and resort environment. Front desk lady Lily is very helpful, extremely friendly and pleasant to talk to. Just be aware that packages purchased from Costco may not promise you as the description. We were supposed …
Beautiful grounds, nice condos and many activities onsite. The restaurants were good but the food at The Marketplace was awful. The breakfast sandwiches were small, ice cold in the center and over priced. We would stay here again but avoid the Marketplace. More
I’ve rated this place before a 1 star. Revisited it and its really used its game. They still pester you everyday with phone calls and want to sell you time share. Ooop sorry its not time share its points they want to sell you so that you …
Nice space. Big room, 2 bed 2 bath with full kitchen, breakfast bar, dining room table and living room. Access onto deck from multiple rooms. Working jacuzzi tub. It was cold so didn’t check out the pool. Convenient market located on site. I would recommend.
Visit the Resort for a family and friends reunion. We visit the Disney parks. At the resort I visit the gym and steam room. They were well maintained and clean. My kids when to the pool and was also well keep and clean. The villas were clean and supply with all that we need it. Plenty of parking. More
We had a great family vacation, we stayed 7 days in a 1 bedroom villa. The resort was awesome with many things to do. The room on the other hand was dirty, the sheets and pillow cases had stains. The floors were not even vaccummed. When …
Excellent property. Beautiful grounds and well-maintained amenities. Fitness centers could be better but we made do. We had a 2 Bedroom/2 Bath, which was perfect for our group. Excellent location, minutes to all Disney parks. One caution …
Great resort in a convenient location. Lots of parking. Clean. Modern. Wonderful amenities- multiple pools to choose from. Staff was very friendly and helpful. Beautiful setting. Comfortable beds. More
Our stay here was very nice!! Our rooms were clean and well kept. We had plenty of parking. The pool we used was very nice with bathrooms and a sauna. There are multiple pools you can choose from. What I didn’t like was that you had to pay extra for most of the amenities. Mini golf was our specific disappointment.
We loved our stay last month! It’s a great place while visiting all the parks. We were close enough to Disney, very close to Sea World and about an hour from NASA & the beach. There is a Publix grocery store just down the street & plenty of …
Bad service, dirty towels in room. The main thing that bugged us was that we had paid for a 4 day 5 night stay and we called around 9 PM one night to get detergent to wash our clothes. They refused and said it wasn’t provided. We even tried …
Too big of a resort for me. Can’t get anywhere on the property (except your pool) without calling for a shuttle. All of the restaurants are only serving bar food of average quality. The general store is way overpriced. Suites are nice and …
Room had everything you’d need and more. Some of the appliances were a little beaten up. Staff was on top of it. Rooms clean. Staff attentive and polite. Wifi was spotty. Tended to go out at night. Pools clean and well kept. I will stay here again. More
This place is a mess. Front desk people not helpful. Property need a major overhaul. It is dated. Meal offerings poor. I am yet to find any redeeming aspect of this property. So disappointing for a Marriott property. The only folks that were hospitable and welcoming was the housekeeping staff. More
While the resort is beautiful and the workers are great being a 3 star elite and having to pay yearly maintenance fees that keep going up I had to drop 3 stars off immediately. First! Handicap owners/patrons especially when their account …
This was our first vacation since the pandemic started and we were so thrilled that we were able to come this resort as guests of a timeshare owner. This was our experience: …
We are Chairman level Marriott owners who have stayed at many beautiful Marriott properties. The Sheraton Vistana does not meet the same standards.
We had two weeks booked. The first room (Cascades Bldg 13)was missing kitchen …
Absolutely beautiful hotel. Very friendly staff and kind people everywhere we went. Amazing rooms kept clean and awesome pool. Definitely come here if you would like a clean, friendly comfortable stay! Close to many restaurant, Disney and universal studios and many more .
This place never fails to impress. Have been here year after year and quite frankly, have never been tempted to try any other properties in the Orlando area, for that reason. Always spotlessly clean, welcoming and the grounds are much like a paradise that’s meticulously kept. Fantastic location to I-4 access and the tollways! More
Great hotel! Great pools, and heated as it’s winter so we were able to stay in until dinner. Gym is an awesome size and clean, the shop is small but has everything you need plus good coffee. Room was great, but could do with a dehumidifier …
This resort is okay. It took about an hour for us to check in because they didn’t have our room available and there was some sort of mix-up. That was frustrating. The property is huge with many different phases of units. The phase we were …
We loved our stay here back in November. My only complaint would have to be the prices at the restaurant/bar..$20 for a burger and fries. Overall a very beautiful resort, and it was calm. No more than 20 minutes from Universal studios and …
Waiting for my room. They have no idea when it will be ready. It is already 2 hours past check in time . I have never experienced a chaotic check in like this in my life. And I travel alot!
Currently at the resort now. Checking in was horrible. Room was not ready for a lot of people. Lines were long. It seemed to me like all the guests waiting to check in the were frustrated and confused. The rooms are descent. Nothing …
I love this property so much, I had an amazing stay and the front desk is so amazing, I can’t say enough about Dijon she is so helpful and is always smiling customer service here is amazing can’t complement enough thank you ! More
We’re here now. We’ve been coming here for many years. Always enjoy the resort. I would give more stars if it weren’t for the Wi-Fi. Be aware, the Wi-Fi is awful. If you need to work, choose another resort. Guest services is unhelpful …
First day here, but everything looks great! Wiped down counters with Clorox and everything was already clean. Pool was a little crowded but everyone was super nice. Can’t wait to take advantage of some of the activities at the resort and visit some of the close by water/fun parks! More
The room was small but served the purpose. It was relatively clean…. The vacuum didn’t work and blew dust bunnies everywhere. So we looked under the couch and side table and the tile was very dusty. When the dusty bunnies were blowing …
Charged me twice and when I told them they denied it at the beginning then they spoke with manager then saw that they charged me $1700 extra, as a result of their mistake an overdraft fees occurred on my account and they refused to pay me , bad service, they speak with you like you are in a government facility . Don’t recommend at all. More
Well first went to the wrong place didnt realize there was two lady was rude. But got to the correct location amazing loved the villa we stayed in. 2nd day found there was alot to do On location started out at 2 of the 5 pools. Tmrw we are …
Absolutely the most frustrating place to stay. It’s nice and peaceful, the rooms are nice. However, the service is way below standard. Very slow responses and more often than not, service received isn’t complete and you’ll have to …
Update: experience continues to disappoint. The rooms are nice. But we were missing sheets for the pullout couch. When you call guest services you wait on hold…. It will apparently take them 1 – 2 hours to bring the amenities that …
Had a fantastic experience. It was a busy weekend but amenities were always available. Was pleasantly surprised there was very little waiting for anything. Customer service was excellent, and the landscaping was beautiful. More
The rooms were good, minus no cell phone data connectivity and a wifi router that consistently lost connectivity and had to be reset from India, a power cycle just couldn’t fix it, the fridge that wouldn’t close all the way wasn’t a big …
The internet never connects despite coming with the suite, though that wouldn’t have been an issue if there was cell service and I could use my hotspot but at most, there’s one bar. We stayed for a week but no room cleaning service. There …
We enjoyed the location, pools, and eating variety. Especially your Thursday sit down dinner at Zimmies.
The only thing that was a challenge was your WIFI service. We had to communicate with our son and had to leave the Resort. More
Great amenities. Nice pools and great location. Walls thin, room not very clean (food on floor when we arrived) and reaked of cigarette smoke. Overall not bad, just outdated and not the cleanest. More
We stayed at the location for 4 nights. The location was perfect and the staff were friendly, however our room was very dated and faced the highway, which was a bit loud at night. The bathroom was also a bit cramped. Overall for the price I would prefer to stay somewhere a little bit more updated. More
Very Nice Clean Resort with plenty of amenities. My only complaint was building 55 room 1670 is literally 50yards from a 6 lane highway with only some thin bushes and a woven wire fence barrier. My wife and I couldn’t sit out on the …
We requested clean towels. They apologized and said they were short staff. I asked how long will take? They answer, “60-90 minutes”. 4 hours later and no clean towels. We sent a message again to open a “new ticket”. Our towels were …
Stayed here on our Disney World trip. Portions have been renovated and those villas are great. Nicely appointed and roomy. In room laundry makes multiple pool days a breeze. Close to everything you want on your trip. More
The location was perfect for our vacation and visits to the Disney parks and Disney Springs. We did grocery and item pick up orders from Target and Walgreens on the drive over from the airport..super convenient. …
Absolutely terrible. First of all, we booked through Costco and the photos on the website did not show how the rooms really are. They are only good if you’re a family or a romantic couple. There is literally only 1 room with a king bed and …
We have been staying here every 5+years for the last 25 or so years. Some of the reviews lately had me a little nervous about our May trip. Pish posh! It was as great as ever. 2 bedroom suite was very clean, internet worked fine, and staff …
It’s a great resort as long as you don’t need anything. I have called every number on the websites and have had no luck getting through. The phone in our room does not work. I have. Few simple requests and can not get a hold if any one. …
We enjoyed to the fullest. Our one week here at the villas was just great.
The relaxing and peaceful ambience and the pool was fun.
So many awesome activities to do. A must getaway for your full family !
The place is really nice! Conveniently located to major attractions, restaurants & shops etc. Our room was a one bedroom unit, which was recently updated. The unit was clean, however the bathroom needed to be cleaned better. Dark long hairs …
The two bedroom has a great size and beautiful views to one of the lakes.
Confortable and nice all around.
Happy they renewed the pool lounge chairs since our last visit. …
We just came back from a 7 day stay. The resort looks beautiful. The staff is outstanding. We had a couple of small issues with our room but we received a very quick response and the issues were resolved quickly. The landscaping and plants …
They have invested in improving the rooms since the last time we stayed here ~3 years ago. Always have a great time. Activities for the kids. Prompt help from the service team. No complaints other than our initial request for adjoining …
I invited another couple to come down and stay with us here and we were very happy with the rooms ,they very nice and the beds were comfortable “which is super important to me ” the furniture was in good condition not worn out. The rooms …
From check-in it was kind of off, young lady was a bit snotty.
Rooms are large although with a decent view of the lake, squirrels put on a show throughout the day. And the location is central. I can’t say anything else …
We have been staying at this resort for many years as owners, and every other stay has been a 5 star, but we were treated so awful last week on our vacation we will likely never return. We had booked a 2-bedroom villa right by the pool, …
Excellent resort! I can’t brag enough about this wonderful resort! From check-in to check-out, everything was fantastic! India at the front desk was phenomenal! She was so pleasant during my check-in and so helpful; it truly felt like I was …
We had a great family stay at this resort. We stayed in a 1 bedroom villa and found it perfect for our family of four. The separate bedroom from the living room created the perfect separation for family travel. And the full kitchen, jacuzzi …
Sheraton Lake Buena Vista is the the best place to be at.. near two outlets, many restaurants and entertainment options, such as the always crowded Disney Springs, 15 minutes from SeaWorld or Universal. The Sheraton Vistana infrastructure …
This place is gated, quiet, clean, and easy to check in. What’s a plus is that it’s not that for from Disney, SeaWorld, universal, or the Amway center… More
Would definitely recommend this place over staying in a hotel room the beds were just awesome smelled good very clean enjoyed it will stay here with family again More
Wanted to post positive review for Yvonne in owners concierge area tonight. She was outstanding and had great patience tonight when we checked in. Keep up the great attitude!!! More
Worst Sheraton ever, probably because this is a time share property not a real Sheraton hotel. Terrible room condition, outdated appliance, mold smell everywhere, zero perks for titanium Marriot members. Stay away from this horrible place.
We got proposed a commercial timeshare presentation one month ago.
That was a really bad idea to attend to this presentation as not all the details were shared. …
We had a very comfortable stay in 1 BR villa with kitchen. Spacious Rooms and they have been recently renovated. Plushy beds and Jacuzzi are a big plus after spending long days walking all day in theme parks. Alternate days housekeeping is …
This was the best place we have ever stayed we will definitely be staying here when we go to Florida again The room was amazing the pools were great the people when you go through the gates were super nice and friendly our family would tell everyone the perfect place to stay with a family More
Any reviews you read that are negative about resort are nit pickers or one offs/ it is well looked after, polite staff, well located to restaurants and stores/ pools were awesome, restaurants on site were adequate/ we were traveling as a group of 12 in 4 different condos and had no complaints!!!! More
I wasn’t staying there as I was dropping my son off and getting his mother checked in as she was still traveling to this location, delayed at the airport. I arrived at guest check in at 240 and we didn’t get service until 320. Heres the …
We have been calling Vistana our home away from home since 1986 when we went on our honeymoon! We now are so excited to bring our baby grandchild to our happy place to enjoy all the amenities our kids were able to enjoy over the years!!
Hi. I have exchanged my points from last year to credit. I have $1600.00 usd. We are at the Vistana Resort where we own a week!
Well we could not use our two weeks so we exchanged our points to usd credits in …
My girlfriend and I received an offer by mail which for $270 we would receive a 4 night stay in Orlando and Marriott points. There was small print including limited availability but nothing about a timeshare. We called and took advantage of …
We got caught in a hurricane and had to evacuate.. the beachfront was beautiful but dangerous during the storm. The staff stayed until everyone was safely relocated. More
When we arrived to the hotel I was told that they had to charge my card with a temporary hold even though I had already prepaid for my room through expedia. A 209 dollar hold was placed. I was told when I check out I would recieve a refund …
We love the Sheraton Vistana Resort! Our 2 bedroom 2 bathroom villa has a beautiful jacuzzi and one bathroom has a great tiled walk in shower, with an adjustable shower head. There is a full kitchen with granite countertops, breakfast bar …
Easy check in process. They post the Marriott Bonvoy sign but since the vacation club has split from the hotel MVCI no longer recognizes members’ elite status. Outside of this the resort is nice and otherwise very welcoming.
Stayed here 3 years ago with family. 1st visit our room was on the 1st floor. Came back alone using the family timeshare looking to buy our own, our room is on the 3rd floor. I wouldn’t have come knowing it’s on the 3rd floor without a …
I’m young but I have travelled to many hotels and resorts in my life so far. This resort is pretty, and the rooms are nice and big. They gave us three bowls and some plates for kitchenware, so if you have a big family don’t plan on cooking …
I have been going here since I was a kid with my family. Now I have gone with my wife and my kids. As always the rooms and grounds are excellent and the staff is always friendly and helpful. I would recommend Vistana to Antje looking for a resort in the Orlando area. More
The worst experience. DO NOT STAY HERE!! This place has terrible management and awful security. Our car along with several others had windshields shatter overnight. And turns out, it happend 2 nights earlier to OTHER guests who stayed here. …
Stayed here & really liked the rooms. Had an issue with housekeeping they kept coming in our room when we were away after telling the front desk numerous times we did not want housekeeping. We felt very violated, especially after finding our toothbrushes moved. Not sure if the front desk ever got the message. More
Unfortunately we were unable to access our room because of faulty locks for 4 days of our week vacation. We spent more time in front of our door than actually in the room. Having to get security to come open our door 5 times while still not …
Just got on our flight to go home and realized they stole my girlfriend’s Apple Air Pods Pro earbuds but left charging case so that we wouldn’t notice until just now as we were getting ready to take off. I understand she forgot to put it …
Place is pretty nice has about everything you would need to stay for a vacation. Plenty to do for the family and kids! Staff is friendly and easy going! Great place to stay More
Nice timeshare spot. Pretty much what you would expect. Decent rooms and amenities, close to the he action of Orlando but not in the heart of it. Was our 2nd visit, and we will likely come again. More
This Sheraton has some of the best front desk staff I have ever been in contact with and I’ve stayed all over the place. They were so helpful when I got stuck in Dallas and my sister got there before me. The room was in my name and they …
SLOWEST check in process EVER….25 minutes in line on a Monday at 3 pm. I can’t imagine what a weekend wait would be! Then we had to go to another counter to get our parking pass (another 5 minutes). Once past the check in, it’sa nice resort in a great location! More
I was extremely disappointed with this resort. The kitchen had roaches and roach eggs when I got there. I called the don’t desk to complain about it and all they said was sorry and never sent anyone or anything to clean it up. The fridge …
Just checked in, but so far the experience has been terrible. After waiting 45 minutes to get checked in, I finally made it to my room to find that it hadn’t been cleaned. I tried calling the front desk from the room, but none of the phones …
We stayed at this resort 12/24-1/1/2023, and it was a complete and total disappointment from the time we arrived for check-in. We waited in the check-in line for 40 minutes. The actual check-in process took an additional 15 minutes after …
DO NOT STAY AT THIS PROPERTY! There are thief’s!! . We stayed in this property and our belongings were taken from our room and management (security) implied we were lying and making false claims. They were against us from minute 1. We were …
My family and I enjoyed our stay. We pretty much stayed on the resort the entire vacation. It was very relaxing. If you go, try out the wet steam room and the sauna More
I was on this property installing some signs, it looks like a really nice property with pools that are really cool with slides. There was places to eat and also it’s right near the theme parks so great location to enjoy some fun in Florida. More
Both my wife and I spoke with the concierge service on two or three separate occasions regarding housekeeping. We requested that no one enter our villa while we were gone because we had valuables with us. We were told by the concierge …
Although the stay was great ( that’s why I gave them 2 stars), but I forgot and left a precious item behind before flying back to my home. After calling many times with different people they said they found it and will ship it to me on my …
This resort used to be a wonderful place to escape it all. Now when you go there it ALL comes with you. It’s obvious many of the people who work there have completely forgotten they are in the hospitality business. And whatever you do DO …
We had a 2bed 2 bath villa. It was spotless and beautiful. Screened balcony was extra bonus! 7 pools all so nice and different. Drink prices fairly normal in comparison. $10 to $16. Food fairly normal prices in comparison with any …
A family friendly resort for a relaxed yet fun vacation.
Nice pools and eating places inside the resort
Very safe with gated entry and exit points.
Suites are well furnished and comfortable More
This place is absolutely exquisite. I will never go anywhere else when I go to Disney again. From the minute you check in everybody is incredibly nice. The villa was beautiful and well maintained. Excellent,excellent experience
Have stayed here several times. Lots to do from 7 pools, saunas, arcades. Lots of things for the kids and family to do. Get the schedule from the concierge desk. Provides transport around property. Allow for 10 to 15 minute wait. Close to universal studios and Disney. Free parking on site. More
Surprised how relaxing this property is. Best location to quickly and easily get to any of the Disney properties. We were in a newly refurbished unit in the Fountains section. The furniture they used was drab however. Nice place to vacation. More
Always a great experience. I stay here whenever I can when in Orlando. The suites are well equipped and very clean, and cozy. This property has always been one of my top priorities for resorts. Since the first time that I stayed here, they have raised the bar of what I expected in a resort regarding quality. More
I’ve been going to this place for over 20 years. The staff is always very accommodating. If I didn’t like my room location they would move me. I only wear $20 sunglasses and would not even bother wasting my time and effort blaming …
Service: if you know what to expect, you’ll be just fine. It’s a no frills place. Go find a grocery store, buy what you need and it will be a great value stay. Rooms are clean, service is good. I don’t need anything more than that. More
We stayed with friends and there are perks staying at a time share but it’s way too expensive. These villas are great for privacy from other customers. Amenities are clean. Washer/dryer, stove, oven are great for extended stays. More
In general the Sheraton villa has great location, great value. Starbucks and Dunkin’ Donuts across from villa, close to Disneyland and Seaworld. There’s also convenience store in the middle of the Sheraton. Great choice if you are mainly …
It was a bad experience for my whole family and I think the first impression is what really matters. We arrive at the hotel at 10:30 PM, they welcome us very nicely and send us to the room. Remember that it was late and we was very tired. …
The grounds of the resort are beautiful! The staff are friendly and helpful. I had a problem with the door to my room not locking from the outside and I needed to get to the conference I was attending. The security person was amazing!! She stayed at the door until it was fixed! More
This is a very nice resort. It is a large property with multiple gates. It is very easy to get confused or lost as all the buildings look the same. We stayed in a 2 story townhouse. This is very ideal for a family of 4-8 people. The master …
We were blown away by this resort. First of all, all of the staff members we encountered were so friendly and helpful! Its so close to the Disney parks and super easy to get everywhere. We loved it so much we actually booked another trip before we even left! More
The resort was clean and the rooms were spacious. The staff was very friendly and accommodating to whatever we needed. The location is very close to Disney, Sea World, and places to eat. The pool areas were crowded and had no life guards …
Have been here a few times and would recommend it to everyone! It is a cozy and gives you and your family lots of space. Wish they had more food selections for room service. My kids loved to walk around their grounds and walk to the little …
This was a lovely property. The room was clean, comfortable and fully equipped. Check in was a breeze. There were lots of pools one could use. There were a couple of dining options onsite, but I can’t comment on those, as we cooked in our …
It was okay. Disappointed given the price you pay vs the unit offered which is old and outdated. For a few dollars more a night I think I would of enjoyed my holidays in a better hotel. The unit we stayed at had thin walls where you can …
I learned a valuable lesson regarding timeshares: exchanging puts you at the bottom of the totem pole. Expecting a nice studio with a deck, we got a postage stamp with no deck in the Cascade units. I went back to the office and asked if we …
Me and my wife stayed here 1 day before our cruise day and let me tell you that I was a little hesitant because it didn’t really look updated but the service, food, staff, bed, and shower were the BEST. Everyone was polite and …
I have come to this location for years. Like many hotels and resorts you will find something that needs addressing. But they’ll come and take care of it right away. The rooms no longer have a phone in room. So if you have an issue you can …
Loved the kitchen and hot tub/ jacuzzi in the villa, pools, sauna and steam room. However, would be helpful to have bicycles for getting around the resort without having a car or calling guest services for transport. On the plus side, we …
I love the Sheraton Vistana Resort. I have been an owner here for about 12 years. My family loves is also. Lots of wonderful Family Memories made here. Great Location close to the Parks, Outlets, Restaurants, Disney Springs… we usually …
I arrived at 3pm and I was greeted with warm welcomes! It’s my birthday weekend and I’m really excited to be here. My friends and family are on their way. Unfortunately I was given a dirty room, which was quite noticeable after seeing the …
Loved this resort! The room was perfect for two families, with up-to-date amenities. Love the fact that they have a system where you can text them regarding anything you may need during your stay and they will get right back to you. Every …
The rooms were absolutely beautiful and the property was well kept, but the Wifi I needed for work was down my entire stay. I had to move to a different location in order to resume work off free public wifi. After numerous calls to the …
+ By far the best resort I¿ve stayed at in the US. The cleanliness and service is top notch, so many pools and hot tubs on property that you have many options. We will be staying here again, hopefully returning in a few months. Oh! Try pizza at ZimmiÂ
Modern apartment was very big, very clean, and comfortably furnished. OMG the beds and bedding were superb, slept SO good! Also, the coffee maker is just a regular drip coffee machine, takes regular filters etc. like you have at home. No …
Our stay was nice. Good location, bed was very comfortable and good amenities. We have 2 issues–their resort map clearly shows recycling collection bins but none could be found. After calling front desk and being told where to find bin …
It’s always a nice stay. Called guest services the day we arrived for more blankets and hand soap (1 bar for 3 sinks) and never received them. Owner bracelets are also pointless if you have to keep reminding the employees for the perks.
mold u can read all u want of other reviews but if you have any sensitivity to the stuff its consuming the buildings and they are aware so dont be surpised if u or ur kids get sick and dont be shocked at the odor on your belongings long after you leave
Just got back from a week there, we were in a newly renovated 2 bedroom/ 2 bath condo in the Fountains 1 area. …
Vistana used to be a great place to stay, back in the day. I have the fondest memories. Now it is not. We stayed in two different apartments. One was nice with a good view and had decent appliances at Vistana Villages but it wasn’t very …
#NAME?
My family is a Marriott vacation owner, we have elite platinum status, and recurrent guests of this particular hotel. Last year I received a call from the hotel and they offered a competitive rate for a 4 night stay, so for the first time I …
When checking in, I was told room service was suspended. The very next day, someone came into my villa. I didn’t ask for any services and I sanitized all door knobs, light switches, tubs, showers, counters and tables. I also sprayed sheets, …
Poor guest and housekeeping service but good service at market place and restaurant and bars. More
The resort is great, clean and well maintained from what we saw. Service is prompt, when we needed more towels an entire bag full was at the door within 10 minutes. The staff is very friendly and professional. The market, as expected, was …
We asked for two drinks at the bar at the pool of the resort, and the bartende asked for id. We are customers of the resort, and he embarrased me in front of my wife. He didn’t ask for IDs to anyone. I gave him our room number and show him …
Horrible service – checkin was nearly 2 hours delayed because our room wasn’t ready at 4:00 checkin time. Concierge was passing out activity schedules for the previous week. WiFi was unavailable 90% of our stay and extremely slow the couple of hours per day when it was. Staff completely omitted elite benefits promised on the reservation. More
Absolutely wonderful resort. This resort is a lot bigger than you’d think. It is perfectly located for Disney, about 10 mins away. There is a CVS/Walgreens close by and a Target about 10 mins away. Multiple pools, although one was closed …
It’s always great here when I come with my family or if I was by myself there’s lots of pools to go into lots of time to lay out if you want to go to the bar that’s fine too but just to let you know they only take credit cards at the bar …
Stayed again. Better than last experience.
Previous: Horrible experience checking in. Pushing right at check in to set up a sales pitch meeting. Ruined the start to my vacation. They have no concern for the visitors, only about getting even more money from us.
This property is beautiful and my wife and I had a wonderful time and the staff was great. More
This place is beautiful and very clean. Many pools & hot tubs plus mini golf and other onsite activities including restaurants. Close to all the parks. Gated community. We stayed in early September, it was not crowded even had a pool and …
Love the hotel. Love the costumer service. The atmosphere. The room was very clean and organized!
The only thing I didn’t like was the service from the restaurant at the big pool. They messed up my order. More
This place is SUPREME, and the pools are clean. Everything is clean as can be. More
We are two days into our week long stay here. So far the room has not matched the expectations when compared to pictures of the same room type. All restaurants are closed despite the online menus not reflecting that. Misleading information …
Our first time at this resort and it is beautiful here on the grounds, security makes their rounds, guest services were helpful and gave excellent service to our room request quickly and we had a lovely time. More
This location is extremely loud with paper thin walls and doors missing thresholds for the exterior (allowing for added noise). The location is convenient and the amenities are decent, but it was hard to get a good night’s sleep. More
Vista Packages BEWARE:
I received a special promotion offer via email back in January. It was one promotional package where the room is only $269.00 for 4 nights and 5 day!!!! …
Great hotel a bit confusing to navigate at first. We stayed close to the fitness Center, Zimmies, activity center and the pool with the slide for children. Our condo was right infront of the market place so the location we were in was …
The villas are being remodeled with fresh paint colors. Our unit was absolutely perfect for us. The only negative…the VIP has broken machines, and the snacks could be better: ex. bottled water, fruit, packaged snacks, etc. Also, to have it open for coffee would be nice, say with muffins.
We recently stayed here for the second time and enjoyed our stay! We had a few room maintenance issues when we arrived but someone was sent out promptly to take care of them. The hot tubs at the feature pool were down and that was a big let …
My cousin P. Chester has been an owner for over 30 years. We have stayed here several times, and it has been wonderful. This year we had to change our room three times over various problems. None being the quality or cleanliness of the …
This place is a great fine, part of the Marriott family. Our suite was beautiful. 2 bed, 2 bath. There is so much to do for a family. They have activities for children every week. Check this place out for your next visit to Orlando.
A great place to spend time on vacation and great for families
Close to theme parks and lots to do around More
Fantastic accommodation and facilities, close to the parks! Definitely worth a stay. The pools and grounds are so nice you might not even want to even go anywhere else!
Manager, Elijah, was extremely rude.
Called at 1030pm, about internet being out secondary to a cut internet fiber. Asked how long before the services would be running. Didn’t have a clue. Recommend …
DO NOT STAY AT THIS PLACE!!! NO CELL PHONE SERVICE! NO GOOD WIFI!!!!
At this hotel, you will find the guests wondering around the parking lot, at all …
There is essentially zero WiFi and poor cellular coverage throughout the property. Location is excellent. Pools are great. Room furnishings are showing their age and need an update. More
Please read recent reviews. This place has terrible service. Absolutely no internet (this is not an exaggeration – not just a slow connection, I mean NO internet) and we have to walk around the resort looking for any cell coverage just to …
***2022 Update**** 4 STAR
35th year going …
I haven’t even stayed here a night yet, and the service is Superb! I want to shoutout Michael at check in, Karl at vacations services, and Louisa the housekeeping operation supervisor! I am so glad that these individuals are apart of the …
My family has been a timeshare owner for over 30 plus years and this is the worst experience I’ve ever had. We didn’t have cell phone signal, internet for a week (had to drive to a gas station down the road to book our Disney genie passes …
Beautiful little resort right in Orlando. They have a grocery store and deli on sight so you don’t ever have to leave the grounds of you don’t want. My wife and I only stayed a.nigt just to get away but we will definitely be back for longer
Standard 3 star resort, feels like staying at a mid-grade apartment or condominium complex. Great for families with all the comforts of a home right in your unit (laundry, kitchen, balcony, individually controlled HVAC, etc). More
Absolutely beautiful resort with amazing staff. The rooms were clean, spacious, and well maintained. Location is close to shops, food, and Disney. More
Great place to stay. The staff is very friendly and accommodating. The resort is clean and fun. The beds are really comfortable! There are plenty of pools and hot tubs. The market is open late. The restaurants are just good burger joints and a place to get a drink or be social.
The place looks amazing and the room does too. However, the service is the worst I’ve ever experienced. We checked in on a Wednesday. From there I was harassed with time share pitches. I called the front desk Thursday, Friday, Saturday and …
We have stayed here regularly over the last 4 years and have truly loved every experience until this one. Be warned: currently there is zero WiFi (even though they say it’s just experiencing intermittent outages), and even worse you have …
I wish I booked a longer stay. 2 adults and 2 kids in a 2 bedroom and 2 bath and it was wonderful. The units have full kitchens, 3 tvs, screened in balconies and washer/dryer. They have plenty of space and amenities. …
Pros: Very nice rooms and the location is great if you’re looking to go to the Disney parks. Amenities on the resort are also pretty nice. …
We loved this place! Location was perfect!! Place was very clean and staff was professional and helpful. Only negative was the neighbors above were early risers and very heavy footed. Next time we’ll opt for a top floor unit so we can sleep in.
The whole concept of this resort is great. Rooms were clean and large. The only negative was the push to visit the timeshare. Mention it and then leave it alone. Repeating it when we check out was a bit much. This alone brought me to 4 stars instead of 5.
I have always loved my stay here for years. I have never been disappointed. More
We arrived at the resort early to beat the check-in rush. We did a pre-check and was told to pick the key up at 4:00. At 4:00 we were told the room wasn’t ready. We were told check-in occurs at 4:00, but room may not be ready until 6:00. …
Fantastic place to walk around. Safe for kids. Everything in one place but most important very clean. Service going downhill. Lost reservations, keys didn’t work twice. Bell hops got great attitude shame rest of resort going down. More
We enjoyed the suite and amenities. Will be returning next year!
We came here with the intention of buying 2 timeshares to give us the space we need. I’m so glad I got to see how they handle customer service, I could never be an owner here.. Do yourself a favor,, go to Hilton properties.. On Christmas,, …
A great resort with many amenities. Very nicely decorated clean condos with washer and dryer in every condo. Several pools on the grounds with restaurants. Located close to Disneyworld, and I4. More
Nice villas. Comfortable and clean. 20-30 minutes from everything.
Multiple pools to choose from and kid friendly activities throughout the week. More
+ Beautiful, spacious rooms!!! 2 bed/2 bath, living room, full kitchen, it was lovely!!
One of our top 3 placed to stay in Orlando.
Amazing service, rooms, staff, and grounds. More
What a surprisingly wonderful experience. We got more than we bargained for when staying here. The site is huge, with a gated entry, occupied by an attendant. Two different pools, that we saw, fitness center and much more that we didn’t …
Long check in line with minimal people working the check in, but 3 people doing nothing at concierge stations. The rooms are very dated and need an upgrade. More
It was great but there is NO WIFI. This resort really needs to get the issue resolved. It’s 2022 and this should not be the major problem that it is! More
Excellent resort. Pools are wonderful, as is everything here. It’s my 2nd visit and I will certainly be back. More
Staff were very accommodating. Even when I was lost looking for the Bldg/room number the staff member drove in front of my vehicle to take us to the location. Thank you for excellent service. More
We spend the day here for a resort pass. The pool was ok however DO NOT eat at the restaurant or get drinks from the bar… overpriced and absolutely horrendous food. Just awful food. Save your money and eat elsewhere…. I will never come back here More
I booked a trip through Costco, because they always have the best combos and I was actually surprised that they had timeshares/villas available and traveling with 2 teenagers/adults, we figured they’d like to have their own room, but buying …
The room was affordable and nice in size! I have a family of four and the two bedroom was perfect for us. I loved the therapy tub!There was plenty of activities daily for the entire family. I loved the multiple pools that were on site. The …
It was amazing they had so many different pools with different things so that everyone enjoys they had an arcade and gaming room and art room I really recommend this hotel More
Check in was supposed to be at 4 pm. Our room wasn’t ready until 5:30 pm. We were told to wait in the parking lot with the fifty other people waiting for their rooms. The lobby was full of angry people. I felt unsafe. The lobby bathrooms …
my rating from 1 to 10 is 0 in 10 years of work mistreatment physical and mental abuse they sent me home without any benefit insurance an accident at work I recommend it to people who want to have experience it is the most horrible thing that can happen to a person person More
Arrived at 3am. Our flight was delayed and car rental place was closed. After a nightmare of a trip, we were greeted by the most hospitable wonderful front desk clerk. A very pleasant shuttle bus driver drove us to our unit. The unit was …
The receptionist was very welcoming, efficient and knowledgeable. The room was well maintained. It was cleaned very well, fresh and stocked with all the appropriate supplies. The grounds were manicured and the resort had an overall …
I can describe The hotel one of the best in area cause since 2014 It’s my favorite resort in Orlando I stayed last month in 2 bed room villa in a great location at resort although after COVID-19 the service changed a little specially: …
It wasn’t super luxurious but it was clean and spacious and I would go back. More
We have stayed at this resort several times. We have had a great time every time. However, this is the first time I remember the wifi being horrible…. and I mean unusable. It only seems to halfway work between 11pm and 8am. It’s 2022 …
The grounds of this resort were nice. The two bedroom villa was spacious and cozy although I felt it could have used some freshening up as far as the smell. The pools were great, the drinks were good and food was good. Pools were relaxing …
We are having an amazing experience at the Sheraton Vistana Resort Villas Lake. The staff is beyond and above!! Special thanks to Russell who has been extremely supportive and kind during our stay making an extra mile by helping us to make …
The resort itself is nice. Dunkin Donuts, Wendy’s, and Chick-Fil-A are nearby as are Saltgrass Steakhouse and Applebee’s. Buena Vista Watersports was fun and Hawaiian Rumble (mini-golf) was across the street ($28 for a weekly pass as of …
We were originally given keys for a room that when we opened the door, found that guests were already in there. After getting another villa, the WiFi doesn’t work, no cell signal. All the wood furniture is sticky and stains. We have several …
Very disappointed with the Hotel and the Sheraton way of working especially after visiting this resort several times in the past, and generally having a good time. The last trip we visited the room was dirty, had not been cleaned properly …
Been staying here since 2003 and usually have a good experience, this year they did not allow me to request a villa near the big pool. Gave me a Villa on SR535 at the edge of the property and tried to say I did not get a $50 resort credit …
Stayed here for a week, almost saw nothing of the place. We saw 1 pool, and our rooms, that was it. Clean, easy access, close to Disney World. I love the amenities (being able to do laundry, cook in the kitchen, have a good stash of groceries on hand). Bed was comfortable, shower was great! Definitely recommend.
Stay was ok except for a few hiccups and staff entering our room twice uninvited. The 1st time two men knocked and immediately entered. They did not wait for a response or announce who they were and just let themselves in. It turned out the …
First time at this resort and never coming back. The room service is a joke. Took 11 calls and 2 days to get towels and body wash. Maintenance is a challenge for this resort with low staff. Pools and tennis court are nice but on-site bars and restaurants could be better.
My room smells horrible. So much so that last night the smell made me nauseous and I ended up vomiting. I had to open the door to the balcony and leave it that way all night and that still wasn’t good enough. I don’t know if it’s mold, …
Always great accommodations. Service is fast. Any issues with the rooms are addressed quickly. Lots of pools and hot tubs available. Poolside bar. I come here every year and it never disappoints More
Hmmm…so this is an actual resort. Check in line was long, and they try to get you to sign up for a tour to purchase a unit. They offered us $200. Got sucked into that once…never again. The rooms are sort of like an apartment, and very …
Beautiful greeting facility and resort environment. Front desk lady Lily is very helpful, extremely friendly and pleasant to talk to. Just be aware that packages purchased from Costco may not promise you as the description. We were supposed …
I’m happy we were at Disney and not spending our time here. Save your money for a place that wants you there. …
Beautiful grounds, nice condos and many activities onsite. The restaurants were good but the food at The Marketplace was awful. The breakfast sandwiches were small, ice cold in the center and over priced. We would stay here again but avoid the Marketplace. More
I’ve rated this place before a 1 star. Revisited it and its really used its game. They still pester you everyday with phone calls and want to sell you time share. Ooop sorry its not time share its points they want to sell you so that you …
Nice space. Big room, 2 bed 2 bath with full kitchen, breakfast bar, dining room table and living room. Access onto deck from multiple rooms. Working jacuzzi tub. It was cold so didn’t check out the pool. Convenient market located on site. I would recommend.
Visit the Resort for a family and friends reunion. We visit the Disney parks. At the resort I visit the gym and steam room. They were well maintained and clean. My kids when to the pool and was also well keep and clean. The villas were clean and supply with all that we need it. Plenty of parking. More
We had a great family vacation, we stayed 7 days in a 1 bedroom villa. The resort was awesome with many things to do. The room on the other hand was dirty, the sheets and pillow cases had stains. The floors were not even vaccummed. When …
Excellent property. Beautiful grounds and well-maintained amenities. Fitness centers could be better but we made do. We had a 2 Bedroom/2 Bath, which was perfect for our group. Excellent location, minutes to all Disney parks. One caution …
Great resort in a convenient location. Lots of parking. Clean. Modern. Wonderful amenities- multiple pools to choose from. Staff was very friendly and helpful. Beautiful setting. Comfortable beds. More
Our stay here was very nice!! Our rooms were clean and well kept. We had plenty of parking. The pool we used was very nice with bathrooms and a sauna. There are multiple pools you can choose from. What I didn’t like was that you had to pay extra for most of the amenities. Mini golf was our specific disappointment.
A wonderful timeshare condo!! Great amenities! I would recommend to all friends and family. More
We loved our stay last month! It’s a great place while visiting all the parks. We were close enough to Disney, very close to Sea World and about an hour from NASA & the beach. There is a Publix grocery store just down the street & plenty of …
Bad service, dirty towels in room. The main thing that bugged us was that we had paid for a 4 day 5 night stay and we called around 9 PM one night to get detergent to wash our clothes. They refused and said it wasn’t provided. We even tried …
Too big of a resort for me. Can’t get anywhere on the property (except your pool) without calling for a shuttle. All of the restaurants are only serving bar food of average quality. The general store is way overpriced. Suites are nice and …
Room had everything you’d need and more. Some of the appliances were a little beaten up. Staff was on top of it. Rooms clean. Staff attentive and polite. Wifi was spotty. Tended to go out at night. Pools clean and well kept. I will stay here again. More
Third time we’ve stayed here.
First time (Feb 2021) was nice, second time (Oct 2021) was REALLY nice, this time (Feb 2022) was poor. …
This place is a mess. Front desk people not helpful. Property need a major overhaul. It is dated. Meal offerings poor. I am yet to find any redeeming aspect of this property. So disappointing for a Marriott property. The only folks that were hospitable and welcoming was the housekeeping staff. More
While the resort is beautiful and the workers are great being a 3 star elite and having to pay yearly maintenance fees that keep going up I had to drop 3 stars off immediately. First! Handicap owners/patrons especially when their account …
This was our first vacation since the pandemic started and we were so thrilled that we were able to come this resort as guests of a timeshare owner. This was our experience: …
We are Chairman level Marriott owners who have stayed at many beautiful Marriott properties. The Sheraton Vistana does not meet the same standards.
We had two weeks booked. The first room (Cascades Bldg 13)was missing kitchen …
Absolutely beautiful hotel. Very friendly staff and kind people everywhere we went. Amazing rooms kept clean and awesome pool. Definitely come here if you would like a clean, friendly comfortable stay! Close to many restaurant, Disney and universal studios and many more .
This place never fails to impress. Have been here year after year and quite frankly, have never been tempted to try any other properties in the Orlando area, for that reason. Always spotlessly clean, welcoming and the grounds are much like a paradise that’s meticulously kept. Fantastic location to I-4 access and the tollways! More
Great hotel! Great pools, and heated as it’s winter so we were able to stay in until dinner. Gym is an awesome size and clean, the shop is small but has everything you need plus good coffee. Room was great, but could do with a dehumidifier …
This resort is okay. It took about an hour for us to check in because they didn’t have our room available and there was some sort of mix-up. That was frustrating. The property is huge with many different phases of units. The phase we were …
We loved our stay here back in November. My only complaint would have to be the prices at the restaurant/bar..$20 for a burger and fries. Overall a very beautiful resort, and it was calm. No more than 20 minutes from Universal studios and …
Nice area clean rooms and close to all the parks. More
Was visiting looks like people were enjoying them self,the pool was nice the food was good. More
Waiting for my room. They have no idea when it will be ready. It is already 2 hours past check in time . I have never experienced a chaotic check in like this in my life. And I travel alot!
Currently at the resort now. Checking in was horrible. Room was not ready for a lot of people. Lines were long. It seemed to me like all the guests waiting to check in the were frustrated and confused. The rooms are descent. Nothing …
Good location and friendly service Spacious rooms. Easy checkin and checkout. No housekeeping service available. Marketplace too pricy.
I love this property so much, I had an amazing stay and the front desk is so amazing, I can’t say enough about Dijon she is so helpful and is always smiling customer service here is amazing can’t complement enough thank you ! More
First time here. Pretty good area. It’s close to Disney & Universal. Lego is about 30 miles away from everything. …
We’re here now. We’ve been coming here for many years. Always enjoy the resort. I would give more stars if it weren’t for the Wi-Fi. Be aware, the Wi-Fi is awful. If you need to work, choose another resort. Guest services is unhelpful …
Good experience. The property is well maintained and the rooms are clean
The stay was excellent, I loved it. Very clean, very neat and very practical. More
Not only the best location but the staff services is the best. Very nice property. Villa Owners are great to talk to. People all around nice. More
First day here, but everything looks great! Wiped down counters with Clorox and everything was already clean. Pool was a little crowded but everyone was super nice. Can’t wait to take advantage of some of the activities at the resort and visit some of the close by water/fun parks! More
Great place to stay. Plenty on space and all the things need to make your stay pleasant. More
The room was small but served the purpose. It was relatively clean…. The vacuum didn’t work and blew dust bunnies everywhere. So we looked under the couch and side table and the tile was very dusty. When the dusty bunnies were blowing …
Great fro families or bigger groups. Very comfortable and large spaces. Loved the screened patio. Would definitely come again
Charged me twice and when I told them they denied it at the beginning then they spoke with manager then saw that they charged me $1700 extra, as a result of their mistake an overdraft fees occurred on my account and they refused to pay me , bad service, they speak with you like you are in a government facility . Don’t recommend at all. More
Clean. Private. Didn’t use the resort. Just the room. A bit confusing with the different buildings and no clear markings. But overall great More
Well first went to the wrong place didnt realize there was two lady was rude. But got to the correct location amazing loved the villa we stayed in. 2nd day found there was alot to do On location started out at 2 of the 5 pools. Tmrw we are …
Absolutely the most frustrating place to stay. It’s nice and peaceful, the rooms are nice. However, the service is way below standard. Very slow responses and more often than not, service received isn’t complete and you’ll have to …
Update: experience continues to disappoint. The rooms are nice. But we were missing sheets for the pullout couch. When you call guest services you wait on hold…. It will apparently take them 1 – 2 hours to bring the amenities that …
Had a fantastic experience. It was a busy weekend but amenities were always available. Was pleasantly surprised there was very little waiting for anything. Customer service was excellent, and the landscaping was beautiful. More
The rooms were good, minus no cell phone data connectivity and a wifi router that consistently lost connectivity and had to be reset from India, a power cycle just couldn’t fix it, the fridge that wouldn’t close all the way wasn’t a big …
The internet never connects despite coming with the suite, though that wouldn’t have been an issue if there was cell service and I could use my hotspot but at most, there’s one bar. We stayed for a week but no room cleaning service. There …
We enjoyed the location, pools, and eating variety. Especially your Thursday sit down dinner at Zimmies.
The only thing that was a challenge was your WIFI service. We had to communicate with our son and had to leave the Resort. More
Great amenities. Nice pools and great location. Walls thin, room not very clean (food on floor when we arrived) and reaked of cigarette smoke. Overall not bad, just outdated and not the cleanest. More
We stayed at the location for 4 nights. The location was perfect and the staff were friendly, however our room was very dated and faced the highway, which was a bit loud at night. The bathroom was also a bit cramped. Overall for the price I would prefer to stay somewhere a little bit more updated. More
Very Nice Clean Resort with plenty of amenities. My only complaint was building 55 room 1670 is literally 50yards from a 6 lane highway with only some thin bushes and a woven wire fence barrier. My wife and I couldn’t sit out on the …
We requested clean towels. They apologized and said they were short staff. I asked how long will take? They answer, “60-90 minutes”. 4 hours later and no clean towels. We sent a message again to open a “new ticket”. Our towels were …
Stayed here on our Disney World trip. Portions have been renovated and those villas are great. Nicely appointed and roomy. In room laundry makes multiple pool days a breeze. Close to everything you want on your trip. More
The location was perfect for our vacation and visits to the Disney parks and Disney Springs. We did grocery and item pick up orders from Target and Walgreens on the drive over from the airport..super convenient. …
Absolutely terrible. First of all, we booked through Costco and the photos on the website did not show how the rooms really are. They are only good if you’re a family or a romantic couple. There is literally only 1 room with a king bed and …
We have been staying here every 5+years for the last 25 or so years. Some of the reviews lately had me a little nervous about our May trip. Pish posh! It was as great as ever. 2 bedroom suite was very clean, internet worked fine, and staff …
It’s a great resort as long as you don’t need anything. I have called every number on the websites and have had no luck getting through. The phone in our room does not work. I have. Few simple requests and can not get a hold if any one. …
This resort is nice if a bit dated. It’s near Disney World. Most of the rooms are time shares but they also rent out the rooms. …
We enjoyed to the fullest. Our one week here at the villas was just great.
The relaxing and peaceful ambience and the pool was fun.
So many awesome activities to do. A must getaway for your full family !
The place is really nice! Conveniently located to major attractions, restaurants & shops etc. Our room was a one bedroom unit, which was recently updated. The unit was clean, however the bathroom needed to be cleaned better. Dark long hairs …
The two bedroom has a great size and beautiful views to one of the lakes.
Confortable and nice all around.
Happy they renewed the pool lounge chairs since our last visit. …
We just came back from a 7 day stay. The resort looks beautiful. The staff is outstanding. We had a couple of small issues with our room but we received a very quick response and the issues were resolved quickly. The landscaping and plants …
They have invested in improving the rooms since the last time we stayed here ~3 years ago. Always have a great time. Activities for the kids. Prompt help from the service team. No complaints other than our initial request for adjoining …
I invited another couple to come down and stay with us here and we were very happy with the rooms ,they very nice and the beds were comfortable “which is super important to me ” the furniture was in good condition not worn out. The rooms …
We got locked out of the room because the room keys expired before the end of our stay. Getting new keys was a very rough experience. More
From check-in it was kind of off, young lady was a bit snotty.
Rooms are large although with a decent view of the lake, squirrels put on a show throughout the day. And the location is central. I can’t say anything else …
We have been staying at this resort for many years as owners, and every other stay has been a 5 star, but we were treated so awful last week on our vacation we will likely never return. We had booked a 2-bedroom villa right by the pool, …
Excellent resort! I can’t brag enough about this wonderful resort! From check-in to check-out, everything was fantastic! India at the front desk was phenomenal! She was so pleasant during my check-in and so helpful; it truly felt like I was …
We had a great family stay at this resort. We stayed in a 1 bedroom villa and found it perfect for our family of four. The separate bedroom from the living room created the perfect separation for family travel. And the full kitchen, jacuzzi …
Sheraton Lake Buena Vista is the the best place to be at.. near two outlets, many restaurants and entertainment options, such as the always crowded Disney Springs, 15 minutes from SeaWorld or Universal. The Sheraton Vistana infrastructure …
My husband and I really enjoyed staying here!! It was nice having everything you need in the facility! More
This place is gated, quiet, clean, and easy to check in. What’s a plus is that it’s not that for from Disney, SeaWorld, universal, or the Amway center… More
Would definitely recommend this place over staying in a hotel room the beds were just awesome smelled good very clean enjoyed it will stay here with family again More
Wanted to post positive review for Yvonne in owners concierge area tonight. She was outstanding and had great patience tonight when we checked in. Keep up the great attitude!!! More
Worst Sheraton ever, probably because this is a time share property not a real Sheraton hotel. Terrible room condition, outdated appliance, mold smell everywhere, zero perks for titanium Marriot members. Stay away from this horrible place.
I like it its not a far way from Disney and it has lots of cool pools and hot tubs there was like a water fall and a pond that had turtles More
Very nice place. The staff is very friendly good parking. Great pools spa and atmosphere More
We got proposed a commercial timeshare presentation one month ago.
That was a really bad idea to attend to this presentation as not all the details were shared. …
We had a very comfortable stay in 1 BR villa with kitchen. Spacious Rooms and they have been recently renovated. Plushy beds and Jacuzzi are a big plus after spending long days walking all day in theme parks. Alternate days housekeeping is …
This was the best place we have ever stayed we will definitely be staying here when we go to Florida again The room was amazing the pools were great the people when you go through the gates were super nice and friendly our family would tell everyone the perfect place to stay with a family More
Any reviews you read that are negative about resort are nit pickers or one offs/ it is well looked after, polite staff, well located to restaurants and stores/ pools were awesome, restaurants on site were adequate/ we were traveling as a group of 12 in 4 different condos and had no complaints!!!! More
We have been going here for years. So much better than a “hotel”. The units are comfortable, well kept and spacious. More
A great place to stay if you’re visiting Orlando as a family.
It’s a 5-7 minutes drive to disney parks …
I wasn’t staying there as I was dropping my son off and getting his mother checked in as she was still traveling to this location, delayed at the airport. I arrived at guest check in at 240 and we didn’t get service until 320. Heres the …
We have been calling Vistana our home away from home since 1986 when we went on our honeymoon! We now are so excited to bring our baby grandchild to our happy place to enjoy all the amenities our kids were able to enjoy over the years!!
Hi. I have exchanged my points from last year to credit. I have $1600.00 usd. We are at the Vistana Resort where we own a week!
Well we could not use our two weeks so we exchanged our points to usd credits in …
My girlfriend and I received an offer by mail which for $270 we would receive a 4 night stay in Orlando and Marriott points. There was small print including limited availability but nothing about a timeshare. We called and took advantage of …
We got caught in a hurricane and had to evacuate.. the beachfront was beautiful but dangerous during the storm. The staff stayed until everyone was safely relocated. More
When we arrived to the hotel I was told that they had to charge my card with a temporary hold even though I had already prepaid for my room through expedia. A 209 dollar hold was placed. I was told when I check out I would recieve a refund …
We love the Sheraton Vistana Resort! Our 2 bedroom 2 bathroom villa has a beautiful jacuzzi and one bathroom has a great tiled walk in shower, with an adjustable shower head. There is a full kitchen with granite countertops, breakfast bar …
The location is perfect, so close to Disney. The rooms are very good, had a few issues that were very quickly taken care of. The staff was great. More
Easy check in process. They post the Marriott Bonvoy sign but since the vacation club has split from the hotel MVCI no longer recognizes members’ elite status. Outside of this the resort is nice and otherwise very welcoming.
Stayed here 3 years ago with family. 1st visit our room was on the 1st floor. Came back alone using the family timeshare looking to buy our own, our room is on the 3rd floor. I wouldn’t have come knowing it’s on the 3rd floor without a …
I’m young but I have travelled to many hotels and resorts in my life so far. This resort is pretty, and the rooms are nice and big. They gave us three bowls and some plates for kitchenware, so if you have a big family don’t plan on cooking …
I have been going here since I was a kid with my family. Now I have gone with my wife and my kids. As always the rooms and grounds are excellent and the staff is always friendly and helpful. I would recommend Vistana to Antje looking for a resort in the Orlando area. More
The worst experience. DO NOT STAY HERE!! This place has terrible management and awful security. Our car along with several others had windshields shatter overnight. And turns out, it happend 2 nights earlier to OTHER guests who stayed here. …
Stayed here & really liked the rooms. Had an issue with housekeeping they kept coming in our room when we were away after telling the front desk numerous times we did not want housekeeping. We felt very violated, especially after finding our toothbrushes moved. Not sure if the front desk ever got the message. More
Unfortunately we were unable to access our room because of faulty locks for 4 days of our week vacation. We spent more time in front of our door than actually in the room. Having to get security to come open our door 5 times while still not …
Just got on our flight to go home and realized they stole my girlfriend’s Apple Air Pods Pro earbuds but left charging case so that we wouldn’t notice until just now as we were getting ready to take off. I understand she forgot to put it …
Place is pretty nice has about everything you would need to stay for a vacation. Plenty to do for the family and kids! Staff is friendly and easy going! Great place to stay More
Nice timeshare spot. Pretty much what you would expect. Decent rooms and amenities, close to the he action of Orlando but not in the heart of it. Was our 2nd visit, and we will likely come again. More
Been coming since 1985.
Nothing else I’ve traded off to tops it.
First thing I do when I get in my Villa is put my head on a pillow. I dream of …
This Sheraton has some of the best front desk staff I have ever been in contact with and I’ve stayed all over the place. They were so helpful when I got stuck in Dallas and my sister got there before me. The room was in my name and they …
SLOWEST check in process EVER….25 minutes in line on a Monday at 3 pm. I can’t imagine what a weekend wait would be! Then we had to go to another counter to get our parking pass (another 5 minutes). Once past the check in, it’sa nice resort in a great location! More
I was extremely disappointed with this resort. The kitchen had roaches and roach eggs when I got there. I called the don’t desk to complain about it and all they said was sorry and never sent anyone or anything to clean it up. The fridge …
I can’t say enough good things about the people that run this luxury resort.
Samantha, you were so helpful in helping is and 2 guys. Can’t remember their …
Just checked in, but so far the experience has been terrible. After waiting 45 minutes to get checked in, I finally made it to my room to find that it hadn’t been cleaned. I tried calling the front desk from the room, but none of the phones …
We stayed at this resort 12/24-1/1/2023, and it was a complete and total disappointment from the time we arrived for check-in. We waited in the check-in line for 40 minutes. The actual check-in process took an additional 15 minutes after …
DO NOT STAY AT THIS PROPERTY! There are thief’s!! . We stayed in this property and our belongings were taken from our room and management (security) implied we were lying and making false claims. They were against us from minute 1. We were …
My family and I enjoyed our stay. We pretty much stayed on the resort the entire vacation. It was very relaxing. If you go, try out the wet steam room and the sauna More
The good: close to attractions. We had a car. Large rooms by today’s standards. Attempts made to upgrade a 42 year old property. …
I was on this property installing some signs, it looks like a really nice property with pools that are really cool with slides. There was places to eat and also it’s right near the theme parks so great location to enjoy some fun in Florida. More
Rooms are ok. Bathroom is very small with limited counter space but the rest of the room was clean and nice. …
Both my wife and I spoke with the concierge service on two or three separate occasions regarding housekeeping. We requested that no one enter our villa while we were gone because we had valuables with us. We were told by the concierge …
Although the stay was great ( that’s why I gave them 2 stars), but I forgot and left a precious item behind before flying back to my home. After calling many times with different people they said they found it and will ship it to me on my …
This resort used to be a wonderful place to escape it all. Now when you go there it ALL comes with you. It’s obvious many of the people who work there have completely forgotten they are in the hospitality business. And whatever you do DO …
We had a 2bed 2 bath villa. It was spotless and beautiful. Screened balcony was extra bonus! 7 pools all so nice and different. Drink prices fairly normal in comparison. $10 to $16. Food fairly normal prices in comparison with any …
A family friendly resort for a relaxed yet fun vacation.
Nice pools and eating places inside the resort
Very safe with gated entry and exit points.
Suites are well furnished and comfortable More
#NAME?
This place is absolutely exquisite. I will never go anywhere else when I go to Disney again. From the minute you check in everybody is incredibly nice. The villa was beautiful and well maintained. Excellent,excellent experience
Have stayed here several times. Lots to do from 7 pools, saunas, arcades. Lots of things for the kids and family to do. Get the schedule from the concierge desk. Provides transport around property. Allow for 10 to 15 minute wait. Close to universal studios and Disney. Free parking on site. More
Surprised how relaxing this property is. Best location to quickly and easily get to any of the Disney properties. We were in a newly refurbished unit in the Fountains section. The furniture they used was drab however. Nice place to vacation. More
Always a great experience. I stay here whenever I can when in Orlando. The suites are well equipped and very clean, and cozy. This property has always been one of my top priorities for resorts. Since the first time that I stayed here, they have raised the bar of what I expected in a resort regarding quality. More
I’ve been going to this place for over 20 years. The staff is always very accommodating. If I didn’t like my room location they would move me. I only wear $20 sunglasses and would not even bother wasting my time and effort blaming …
Service: if you know what to expect, you’ll be just fine. It’s a no frills place. Go find a grocery store, buy what you need and it will be a great value stay. Rooms are clean, service is good. I don’t need anything more than that. More
We stayed with friends and there are perks staying at a time share but it’s way too expensive. These villas are great for privacy from other customers. Amenities are clean. Washer/dryer, stove, oven are great for extended stays. More
In general the Sheraton villa has great location, great value. Starbucks and Dunkin’ Donuts across from villa, close to Disneyland and Seaworld. There’s also convenience store in the middle of the Sheraton. Great choice if you are mainly …
It was a bad experience for my whole family and I think the first impression is what really matters. We arrive at the hotel at 10:30 PM, they welcome us very nicely and send us to the room. Remember that it was late and we was very tired. …
The grounds of the resort are beautiful! The staff are friendly and helpful. I had a problem with the door to my room not locking from the outside and I needed to get to the conference I was attending. The security person was amazing!! She stayed at the door until it was fixed! More
This is a very nice resort. It is a large property with multiple gates. It is very easy to get confused or lost as all the buildings look the same. We stayed in a 2 story townhouse. This is very ideal for a family of 4-8 people. The master …
We were blown away by this resort. First of all, all of the staff members we encountered were so friendly and helpful! Its so close to the Disney parks and super easy to get everywhere. We loved it so much we actually booked another trip before we even left! More
The resort was clean and the rooms were spacious. The staff was very friendly and accommodating to whatever we needed. The location is very close to Disney, Sea World, and places to eat. The pool areas were crowded and had no life guards …
Have been here a few times and would recommend it to everyone! It is a cozy and gives you and your family lots of space. Wish they had more food selections for room service. My kids loved to walk around their grounds and walk to the little …
This was a lovely property. The room was clean, comfortable and fully equipped. Check in was a breeze. There were lots of pools one could use. There were a couple of dining options onsite, but I can’t comment on those, as we cooked in our …
It was okay. Disappointed given the price you pay vs the unit offered which is old and outdated. For a few dollars more a night I think I would of enjoyed my holidays in a better hotel. The unit we stayed at had thin walls where you can …
I learned a valuable lesson regarding timeshares: exchanging puts you at the bottom of the totem pole. Expecting a nice studio with a deck, we got a postage stamp with no deck in the Cascade units. I went back to the office and asked if we …
Me and my wife stayed here 1 day before our cruise day and let me tell you that I was a little hesitant because it didn’t really look updated but the service, food, staff, bed, and shower were the BEST. Everyone was polite and …
I have come to this location for years. Like many hotels and resorts you will find something that needs addressing. But they’ll come and take care of it right away. The rooms no longer have a phone in room. So if you have an issue you can …
Loved the kitchen and hot tub/ jacuzzi in the villa, pools, sauna and steam room. However, would be helpful to have bicycles for getting around the resort without having a car or calling guest services for transport. On the plus side, we …
I love the Sheraton Vistana Resort. I have been an owner here for about 12 years. My family loves is also. Lots of wonderful Family Memories made here. Great Location close to the Parks, Outlets, Restaurants, Disney Springs… we usually …
I arrived at 3pm and I was greeted with warm welcomes! It’s my birthday weekend and I’m really excited to be here. My friends and family are on their way. Unfortunately I was given a dirty room, which was quite noticeable after seeing the …
Loved this resort! The room was perfect for two families, with up-to-date amenities. Love the fact that they have a system where you can text them regarding anything you may need during your stay and they will get right back to you. Every …
Room is nice. And great for families. A/C is limited which was annoying. Marketplace is a rip off. No attendants or security readily available to enforce rules. Wifi doesn’t work at all. More
It’s a very convenient place that’s close to outlets and Disney. It’s also very quiet and clean. The resort room is comfortable and a modern kitchen for cooking. A lot of pools for swimming. Many bridges for walking.
Great location, lots of space in our unit and very clean. More
The only thing that ruined my mornings was the person smoking on their balcony. The smoke was absolutely terrible that I couldn’t enjoy my cup of coffee. One of my favorite parts about the resort is enjoying the peaceful mornings and view of the water with my cup of coffee.
Stayed there for a week it was perfect !!! Condo was clean and quiet. Checkin and check out was very fast . Free parking right by the door. Was about 10 minutes drive to Disney and Universal and some mall and outlets. Will be back! More
We stayed in a 2 bedroom suite. Our kids who are 10&13 got a kick out of the full kitchen, laundry closet, having their own bed in a separate room and their own bathroom. My wife and I also enjoyed our privacy in the oversized master …
Solid 3 stars It was ok…. The hotel itself is clean and spacious and the shower was great grounds look clean and everyone was pleasant the room was Immaculate ….. …
Not a bad place for the amount of money spent.$250 for seven days. We are members through Wyndham.We booked through RCI. Lots of little things. Dishwasher did not work right. Patio doors hard to shut and open. Had the bear eating utensils …
This place was great, awesome location, super close to any of the disney parks, the attractions, outlets. The place was super clean, the apartment we got was a 2/2 and it was spacious and nice. The only complaint I have is that we got …
Excellent resort location, property, and amenities. No more than 15 minutes from all of the Disney parks. Loved it. Looking forward to our next stay at Vistana! More
I’m an owner here and currently staying here at Sheraton Vistana. They seem to be completely understaffed here at the resort. Every time I’ve tried to go to front desk to get another room key there is a huge line. When you try to call the …
The place was very nice, comfortable and clean. The view was cool and there’s quite a few things to do around the place. They have a few big pools, quad bicycles, restaurants and some other fun events. My sister has a time share so we went …
Beautiful resort, the grounds are nice and there is a lot to do without really leaving the area. Since it is a villa we stayed in it could have had a few more pots in the kitchen trying to improvise with no skillet was a challenge but doable. Everything else was a definite plus. Would love to stay here again
#NAME?
Our 5 star time share in Cancun is so much better it’s laughable. We called in advance to assure we could park our small RV on the property. We were told it was no problem. When we arrived, we were told we had to park it off site 8 miles …
Great place to stay at ,great location close to every thing, clean room and spacious,close to Disney’s and shopping area’s,highly recommended and very wonderful staff
Great resort within a few short miles to Disney World. Short drive to downtown Orlando. Property has three restaurants and a store on site. Multiple pools including a spa pool that has a hot tub, sauna, and steam room. There is a walking …
Do not stay here if you want to stream or even use your phone. It is known and the desk tells you the internet is terrible. Don’t call the desk though because they just transfer you to useless tech support. I couldn’t work as I have to stay …
Love this place. Amazing 2 br really close to all the parks and springs. The location is very convenient to get to and from the parks and springs. The whole neighborhood is great, pools are solid and staff is friendly. We stayed in …
The resort itself is very nice if you have young children there are two very nice pool to take the kids to that they enjoyed very much. The rooms need to be updated the Lampshades were either very afraid or had holes in them the phones are …
The rooms were absolutely beautiful and the property was well kept, but the Wifi I needed for work was down my entire stay. I had to move to a different location in order to resume work off free public wifi. After numerous calls to the …
+ By far the best resort I¿ve stayed at in the US. The cleanliness and service is top notch, so many pools and hot tubs on property that you have many options. We will be staying here again, hopefully returning in a few months. Oh! Try pizza at ZimmiÂ
Modern apartment was very big, very clean, and comfortably furnished. OMG the beds and bedding were superb, slept SO good! Also, the coffee maker is just a regular drip coffee machine, takes regular filters etc. like you have at home. No …
Our stay was nice. Good location, bed was very comfortable and good amenities. We have 2 issues–their resort map clearly shows recycling collection bins but none could be found. After calling front desk and being told where to find bin …
It’s always a nice stay. Called guest services the day we arrived for more blankets and hand soap (1 bar for 3 sinks) and never received them. Owner bracelets are also pointless if you have to keep reminding the employees for the perks.
mold u can read all u want of other reviews but if you have any sensitivity to the stuff its consuming the buildings and they are aware so dont be surpised if u or ur kids get sick and dont be shocked at the odor on your belongings long after you leave
Just got back from a week there, we were in a newly renovated 2 bedroom/ 2 bath condo in the Fountains 1 area. …
Vistana used to be a great place to stay, back in the day. I have the fondest memories. Now it is not. We stayed in two different apartments. One was nice with a good view and had decent appliances at Vistana Villages but it wasn’t very …
#NAME?
My family is a Marriott vacation owner, we have elite platinum status, and recurrent guests of this particular hotel. Last year I received a call from the hotel and they offered a competitive rate for a 4 night stay, so for the first time I …
When checking in, I was told room service was suspended. The very next day, someone came into my villa. I didn’t ask for any services and I sanitized all door knobs, light switches, tubs, showers, counters and tables. I also sprayed sheets, …
Poor guest and housekeeping service but good service at market place and restaurant and bars. More
The resort is great, clean and well maintained from what we saw. Service is prompt, when we needed more towels an entire bag full was at the door within 10 minutes. The staff is very friendly and professional. The market, as expected, was …
We asked for two drinks at the bar at the pool of the resort, and the bartende asked for id. We are customers of the resort, and he embarrased me in front of my wife. He didn’t ask for IDs to anyone. I gave him our room number and show him …
Horrible service – checkin was nearly 2 hours delayed because our room wasn’t ready at 4:00 checkin time. Concierge was passing out activity schedules for the previous week. WiFi was unavailable 90% of our stay and extremely slow the couple of hours per day when it was. Staff completely omitted elite benefits promised on the reservation. More
Absolutely wonderful resort. This resort is a lot bigger than you’d think. It is perfectly located for Disney, about 10 mins away. There is a CVS/Walgreens close by and a Target about 10 mins away. Multiple pools, although one was closed …
It’s always great here when I come with my family or if I was by myself there’s lots of pools to go into lots of time to lay out if you want to go to the bar that’s fine too but just to let you know they only take credit cards at the bar …
Stayed again. Better than last experience.
Previous: Horrible experience checking in. Pushing right at check in to set up a sales pitch meeting. Ruined the start to my vacation. They have no concern for the visitors, only about getting even more money from us.
This property is beautiful and my wife and I had a wonderful time and the staff was great. More
This place is beautiful and very clean. Many pools & hot tubs plus mini golf and other onsite activities including restaurants. Close to all the parks. Gated community. We stayed in early September, it was not crowded even had a pool and …
Love the hotel. Love the costumer service. The atmosphere. The room was very clean and organized!
The only thing I didn’t like was the service from the restaurant at the big pool. They messed up my order. More
This place is SUPREME, and the pools are clean. Everything is clean as can be. More
We are two days into our week long stay here. So far the room has not matched the expectations when compared to pictures of the same room type. All restaurants are closed despite the online menus not reflecting that. Misleading information …
Our first time at this resort and it is beautiful here on the grounds, security makes their rounds, guest services were helpful and gave excellent service to our room request quickly and we had a lovely time. More
This location is extremely loud with paper thin walls and doors missing thresholds for the exterior (allowing for added noise). The location is convenient and the amenities are decent, but it was hard to get a good night’s sleep. More
Vista Packages BEWARE:
I received a special promotion offer via email back in January. It was one promotional package where the room is only $269.00 for 4 nights and 5 day!!!! …
Great hotel a bit confusing to navigate at first. We stayed close to the fitness Center, Zimmies, activity center and the pool with the slide for children. Our condo was right infront of the market place so the location we were in was …
The villas are being remodeled with fresh paint colors. Our unit was absolutely perfect for us. The only negative…the VIP has broken machines, and the snacks could be better: ex. bottled water, fruit, packaged snacks, etc. Also, to have it open for coffee would be nice, say with muffins.
We recently stayed here for the second time and enjoyed our stay! We had a few room maintenance issues when we arrived but someone was sent out promptly to take care of them. The hot tubs at the feature pool were down and that was a big let …
My cousin P. Chester has been an owner for over 30 years. We have stayed here several times, and it has been wonderful. This year we had to change our room three times over various problems. None being the quality or cleanliness of the …
This place is a great fine, part of the Marriott family. Our suite was beautiful. 2 bed, 2 bath. There is so much to do for a family. They have activities for children every week. Check this place out for your next visit to Orlando.
A great place to spend time on vacation and great for families
Close to theme parks and lots to do around More
Fantastic accommodation and facilities, close to the parks! Definitely worth a stay. The pools and grounds are so nice you might not even want to even go anywhere else!
Manager, Elijah, was extremely rude.
Called at 1030pm, about internet being out secondary to a cut internet fiber. Asked how long before the services would be running. Didn’t have a clue. Recommend …
DO NOT STAY AT THIS PLACE!!! NO CELL PHONE SERVICE! NO GOOD WIFI!!!!
At this hotel, you will find the guests wondering around the parking lot, at all …
There is essentially zero WiFi and poor cellular coverage throughout the property. Location is excellent. Pools are great. Room furnishings are showing their age and need an update. More
Please read recent reviews. This place has terrible service. Absolutely no internet (this is not an exaggeration – not just a slow connection, I mean NO internet) and we have to walk around the resort looking for any cell coverage just to …
***2022 Update**** 4 STAR
35th year going …
I haven’t even stayed here a night yet, and the service is Superb! I want to shoutout Michael at check in, Karl at vacations services, and Louisa the housekeeping operation supervisor! I am so glad that these individuals are apart of the …
My family has been a timeshare owner for over 30 plus years and this is the worst experience I’ve ever had. We didn’t have cell phone signal, internet for a week (had to drive to a gas station down the road to book our Disney genie passes …
Beautiful little resort right in Orlando. They have a grocery store and deli on sight so you don’t ever have to leave the grounds of you don’t want. My wife and I only stayed a.nigt just to get away but we will definitely be back for longer
Standard 3 star resort, feels like staying at a mid-grade apartment or condominium complex. Great for families with all the comforts of a home right in your unit (laundry, kitchen, balcony, individually controlled HVAC, etc). More
Absolutely beautiful resort with amazing staff. The rooms were clean, spacious, and well maintained. Location is close to shops, food, and Disney. More
Great place to stay. The staff is very friendly and accommodating. The resort is clean and fun. The beds are really comfortable! There are plenty of pools and hot tubs. The market is open late. The restaurants are just good burger joints and a place to get a drink or be social.
The place looks amazing and the room does too. However, the service is the worst I’ve ever experienced. We checked in on a Wednesday. From there I was harassed with time share pitches. I called the front desk Thursday, Friday, Saturday and …
We have stayed here regularly over the last 4 years and have truly loved every experience until this one. Be warned: currently there is zero WiFi (even though they say it’s just experiencing intermittent outages), and even worse you have …
I wish I booked a longer stay. 2 adults and 2 kids in a 2 bedroom and 2 bath and it was wonderful. The units have full kitchens, 3 tvs, screened in balconies and washer/dryer. They have plenty of space and amenities. …
Pros: Very nice rooms and the location is great if you’re looking to go to the Disney parks. Amenities on the resort are also pretty nice. …
We loved this place! Location was perfect!! Place was very clean and staff was professional and helpful. Only negative was the neighbors above were early risers and very heavy footed. Next time we’ll opt for a top floor unit so we can sleep in.
The whole concept of this resort is great. Rooms were clean and large. The only negative was the push to visit the timeshare. Mention it and then leave it alone. Repeating it when we check out was a bit much. This alone brought me to 4 stars instead of 5.
I have always loved my stay here for years. I have never been disappointed. More
We arrived at the resort early to beat the check-in rush. We did a pre-check and was told to pick the key up at 4:00. At 4:00 we were told the room wasn’t ready. We were told check-in occurs at 4:00, but room may not be ready until 6:00. …
Fantastic place to walk around. Safe for kids. Everything in one place but most important very clean. Service going downhill. Lost reservations, keys didn’t work twice. Bell hops got great attitude shame rest of resort going down. More
We enjoyed the suite and amenities. Will be returning next year!
We came here with the intention of buying 2 timeshares to give us the space we need. I’m so glad I got to see how they handle customer service, I could never be an owner here.. Do yourself a favor,, go to Hilton properties.. On Christmas,, …
A great resort with many amenities. Very nicely decorated clean condos with washer and dryer in every condo. Several pools on the grounds with restaurants. Located close to Disneyworld, and I4. More
Nice villas. Comfortable and clean. 20-30 minutes from everything.
Multiple pools to choose from and kid friendly activities throughout the week. More
+ Beautiful, spacious rooms!!! 2 bed/2 bath, living room, full kitchen, it was lovely!!
One of our top 3 placed to stay in Orlando.
Amazing service, rooms, staff, and grounds. More
What a surprisingly wonderful experience. We got more than we bargained for when staying here. The site is huge, with a gated entry, occupied by an attendant. Two different pools, that we saw, fitness center and much more that we didn’t …
Long check in line with minimal people working the check in, but 3 people doing nothing at concierge stations. The rooms are very dated and need an upgrade. More
It was great but there is NO WIFI. This resort really needs to get the issue resolved. It’s 2022 and this should not be the major problem that it is! More
Excellent resort. Pools are wonderful, as is everything here. It’s my 2nd visit and I will certainly be back. More
Staff were very accommodating. Even when I was lost looking for the Bldg/room number the staff member drove in front of my vehicle to take us to the location. Thank you for excellent service. More
We spend the day here for a resort pass. The pool was ok however DO NOT eat at the restaurant or get drinks from the bar… overpriced and absolutely horrendous food. Just awful food. Save your money and eat elsewhere…. I will never come back here More
I booked a trip through Costco, because they always have the best combos and I was actually surprised that they had timeshares/villas available and traveling with 2 teenagers/adults, we figured they’d like to have their own room, but buying …
The room was affordable and nice in size! I have a family of four and the two bedroom was perfect for us. I loved the therapy tub!There was plenty of activities daily for the entire family. I loved the multiple pools that were on site. The …
It was amazing they had so many different pools with different things so that everyone enjoys they had an arcade and gaming room and art room I really recommend this hotel More
Check in was supposed to be at 4 pm. Our room wasn’t ready until 5:30 pm. We were told to wait in the parking lot with the fifty other people waiting for their rooms. The lobby was full of angry people. I felt unsafe. The lobby bathrooms …
my rating from 1 to 10 is 0 in 10 years of work mistreatment physical and mental abuse they sent me home without any benefit insurance an accident at work I recommend it to people who want to have experience it is the most horrible thing that can happen to a person person More
Arrived at 3am. Our flight was delayed and car rental place was closed. After a nightmare of a trip, we were greeted by the most hospitable wonderful front desk clerk. A very pleasant shuttle bus driver drove us to our unit. The unit was …
The receptionist was very welcoming, efficient and knowledgeable. The room was well maintained. It was cleaned very well, fresh and stocked with all the appropriate supplies. The grounds were manicured and the resort had an overall …
I can describe The hotel one of the best in area cause since 2014 It’s my favorite resort in Orlando I stayed last month in 2 bed room villa in a great location at resort although after COVID-19 the service changed a little specially: …
It wasn’t super luxurious but it was clean and spacious and I would go back. More
We have stayed at this resort several times. We have had a great time every time. However, this is the first time I remember the wifi being horrible…. and I mean unusable. It only seems to halfway work between 11pm and 8am. It’s 2022 …
The grounds of this resort were nice. The two bedroom villa was spacious and cozy although I felt it could have used some freshening up as far as the smell. The pools were great, the drinks were good and food was good. Pools were relaxing …
We are having an amazing experience at the Sheraton Vistana Resort Villas Lake. The staff is beyond and above!! Special thanks to Russell who has been extremely supportive and kind during our stay making an extra mile by helping us to make …
The resort itself is nice. Dunkin Donuts, Wendy’s, and Chick-Fil-A are nearby as are Saltgrass Steakhouse and Applebee’s. Buena Vista Watersports was fun and Hawaiian Rumble (mini-golf) was across the street ($28 for a weekly pass as of …
We were originally given keys for a room that when we opened the door, found that guests were already in there. After getting another villa, the WiFi doesn’t work, no cell signal. All the wood furniture is sticky and stains. We have several …
Very disappointed with the Hotel and the Sheraton way of working especially after visiting this resort several times in the past, and generally having a good time. The last trip we visited the room was dirty, had not been cleaned properly …
Been staying here since 2003 and usually have a good experience, this year they did not allow me to request a villa near the big pool. Gave me a Villa on SR535 at the edge of the property and tried to say I did not get a $50 resort credit …
Stayed here for a week, almost saw nothing of the place. We saw 1 pool, and our rooms, that was it. Clean, easy access, close to Disney World. I love the amenities (being able to do laundry, cook in the kitchen, have a good stash of groceries on hand). Bed was comfortable, shower was great! Definitely recommend.
Stay was ok except for a few hiccups and staff entering our room twice uninvited. The 1st time two men knocked and immediately entered. They did not wait for a response or announce who they were and just let themselves in. It turned out the …
First time at this resort and never coming back. The room service is a joke. Took 11 calls and 2 days to get towels and body wash. Maintenance is a challenge for this resort with low staff. Pools and tennis court are nice but on-site bars and restaurants could be better.
My room smells horrible. So much so that last night the smell made me nauseous and I ended up vomiting. I had to open the door to the balcony and leave it that way all night and that still wasn’t good enough. I don’t know if it’s mold, …
Always great accommodations. Service is fast. Any issues with the rooms are addressed quickly. Lots of pools and hot tubs available. Poolside bar. I come here every year and it never disappoints More
Hmmm…so this is an actual resort. Check in line was long, and they try to get you to sign up for a tour to purchase a unit. They offered us $200. Got sucked into that once…never again. The rooms are sort of like an apartment, and very …
Beautiful greeting facility and resort environment. Front desk lady Lily is very helpful, extremely friendly and pleasant to talk to. Just be aware that packages purchased from Costco may not promise you as the description. We were supposed …
I’m happy we were at Disney and not spending our time here. Save your money for a place that wants you there. …
Beautiful grounds, nice condos and many activities onsite. The restaurants were good but the food at The Marketplace was awful. The breakfast sandwiches were small, ice cold in the center and over priced. We would stay here again but avoid the Marketplace. More
I’ve rated this place before a 1 star. Revisited it and its really used its game. They still pester you everyday with phone calls and want to sell you time share. Ooop sorry its not time share its points they want to sell you so that you …
Nice space. Big room, 2 bed 2 bath with full kitchen, breakfast bar, dining room table and living room. Access onto deck from multiple rooms. Working jacuzzi tub. It was cold so didn’t check out the pool. Convenient market located on site. I would recommend.
Visit the Resort for a family and friends reunion. We visit the Disney parks. At the resort I visit the gym and steam room. They were well maintained and clean. My kids when to the pool and was also well keep and clean. The villas were clean and supply with all that we need it. Plenty of parking. More
We had a great family vacation, we stayed 7 days in a 1 bedroom villa. The resort was awesome with many things to do. The room on the other hand was dirty, the sheets and pillow cases had stains. The floors were not even vaccummed. When …
Excellent property. Beautiful grounds and well-maintained amenities. Fitness centers could be better but we made do. We had a 2 Bedroom/2 Bath, which was perfect for our group. Excellent location, minutes to all Disney parks. One caution …
Great resort in a convenient location. Lots of parking. Clean. Modern. Wonderful amenities- multiple pools to choose from. Staff was very friendly and helpful. Beautiful setting. Comfortable beds. More
Our stay here was very nice!! Our rooms were clean and well kept. We had plenty of parking. The pool we used was very nice with bathrooms and a sauna. There are multiple pools you can choose from. What I didn’t like was that you had to pay extra for most of the amenities. Mini golf was our specific disappointment.
A wonderful timeshare condo!! Great amenities! I would recommend to all friends and family. More
We loved our stay last month! It’s a great place while visiting all the parks. We were close enough to Disney, very close to Sea World and about an hour from NASA & the beach. There is a Publix grocery store just down the street & plenty of …
Bad service, dirty towels in room. The main thing that bugged us was that we had paid for a 4 day 5 night stay and we called around 9 PM one night to get detergent to wash our clothes. They refused and said it wasn’t provided. We even tried …
Too big of a resort for me. Can’t get anywhere on the property (except your pool) without calling for a shuttle. All of the restaurants are only serving bar food of average quality. The general store is way overpriced. Suites are nice and …
Room had everything you’d need and more. Some of the appliances were a little beaten up. Staff was on top of it. Rooms clean. Staff attentive and polite. Wifi was spotty. Tended to go out at night. Pools clean and well kept. I will stay here again. More
Third time we’ve stayed here.
First time (Feb 2021) was nice, second time (Oct 2021) was REALLY nice, this time (Feb 2022) was poor. …
This place is a mess. Front desk people not helpful. Property need a major overhaul. It is dated. Meal offerings poor. I am yet to find any redeeming aspect of this property. So disappointing for a Marriott property. The only folks that were hospitable and welcoming was the housekeeping staff. More
While the resort is beautiful and the workers are great being a 3 star elite and having to pay yearly maintenance fees that keep going up I had to drop 3 stars off immediately. First! Handicap owners/patrons especially when their account …
This was our first vacation since the pandemic started and we were so thrilled that we were able to come this resort as guests of a timeshare owner. This was our experience: …
We are Chairman level Marriott owners who have stayed at many beautiful Marriott properties. The Sheraton Vistana does not meet the same standards.
We had two weeks booked. The first room (Cascades Bldg 13)was missing kitchen …
Absolutely beautiful hotel. Very friendly staff and kind people everywhere we went. Amazing rooms kept clean and awesome pool. Definitely come here if you would like a clean, friendly comfortable stay! Close to many restaurant, Disney and universal studios and many more .
This place never fails to impress. Have been here year after year and quite frankly, have never been tempted to try any other properties in the Orlando area, for that reason. Always spotlessly clean, welcoming and the grounds are much like a paradise that’s meticulously kept. Fantastic location to I-4 access and the tollways! More
Great hotel! Great pools, and heated as it’s winter so we were able to stay in until dinner. Gym is an awesome size and clean, the shop is small but has everything you need plus good coffee. Room was great, but could do with a dehumidifier …
This resort is okay. It took about an hour for us to check in because they didn’t have our room available and there was some sort of mix-up. That was frustrating. The property is huge with many different phases of units. The phase we were …
We loved our stay here back in November. My only complaint would have to be the prices at the restaurant/bar..$20 for a burger and fries. Overall a very beautiful resort, and it was calm. No more than 20 minutes from Universal studios and …
Nice area clean rooms and close to all the parks. More
Was visiting looks like people were enjoying them self,the pool was nice the food was good. More
Waiting for my room. They have no idea when it will be ready. It is already 2 hours past check in time . I have never experienced a chaotic check in like this in my life. And I travel alot!
Currently at the resort now. Checking in was horrible. Room was not ready for a lot of people. Lines were long. It seemed to me like all the guests waiting to check in the were frustrated and confused. The rooms are descent. Nothing …
Good location and friendly service Spacious rooms. Easy checkin and checkout. No housekeeping service available. Marketplace too pricy.
I love this property so much, I had an amazing stay and the front desk is so amazing, I can’t say enough about Dijon she is so helpful and is always smiling customer service here is amazing can’t complement enough thank you ! More
First time here. Pretty good area. It’s close to Disney & Universal. Lego is about 30 miles away from everything. …
We’re here now. We’ve been coming here for many years. Always enjoy the resort. I would give more stars if it weren’t for the Wi-Fi. Be aware, the Wi-Fi is awful. If you need to work, choose another resort. Guest services is unhelpful …
Good experience. The property is well maintained and the rooms are clean
The stay was excellent, I loved it. Very clean, very neat and very practical. More
Not only the best location but the staff services is the best. Very nice property. Villa Owners are great to talk to. People all around nice. More
First day here, but everything looks great! Wiped down counters with Clorox and everything was already clean. Pool was a little crowded but everyone was super nice. Can’t wait to take advantage of some of the activities at the resort and visit some of the close by water/fun parks! More
Great place to stay. Plenty on space and all the things need to make your stay pleasant. More
The room was small but served the purpose. It was relatively clean…. The vacuum didn’t work and blew dust bunnies everywhere. So we looked under the couch and side table and the tile was very dusty. When the dusty bunnies were blowing …
Great fro families or bigger groups. Very comfortable and large spaces. Loved the screened patio. Would definitely come again
Charged me twice and when I told them they denied it at the beginning then they spoke with manager then saw that they charged me $1700 extra, as a result of their mistake an overdraft fees occurred on my account and they refused to pay me , bad service, they speak with you like you are in a government facility . Don’t recommend at all. More
Clean. Private. Didn’t use the resort. Just the room. A bit confusing with the different buildings and no clear markings. But overall great More
Well first went to the wrong place didnt realize there was two lady was rude. But got to the correct location amazing loved the villa we stayed in. 2nd day found there was alot to do On location started out at 2 of the 5 pools. Tmrw we are …
Absolutely the most frustrating place to stay. It’s nice and peaceful, the rooms are nice. However, the service is way below standard. Very slow responses and more often than not, service received isn’t complete and you’ll have to …
Update: experience continues to disappoint. The rooms are nice. But we were missing sheets for the pullout couch. When you call guest services you wait on hold…. It will apparently take them 1 – 2 hours to bring the amenities that …
Had a fantastic experience. It was a busy weekend but amenities were always available. Was pleasantly surprised there was very little waiting for anything. Customer service was excellent, and the landscaping was beautiful. More
The rooms were good, minus no cell phone data connectivity and a wifi router that consistently lost connectivity and had to be reset from India, a power cycle just couldn’t fix it, the fridge that wouldn’t close all the way wasn’t a big …
The internet never connects despite coming with the suite, though that wouldn’t have been an issue if there was cell service and I could use my hotspot but at most, there’s one bar. We stayed for a week but no room cleaning service. There …
We enjoyed the location, pools, and eating variety. Especially your Thursday sit down dinner at Zimmies.
The only thing that was a challenge was your WIFI service. We had to communicate with our son and had to leave the Resort. More
Great amenities. Nice pools and great location. Walls thin, room not very clean (food on floor when we arrived) and reaked of cigarette smoke. Overall not bad, just outdated and not the cleanest. More
We stayed at the location for 4 nights. The location was perfect and the staff were friendly, however our room was very dated and faced the highway, which was a bit loud at night. The bathroom was also a bit cramped. Overall for the price I would prefer to stay somewhere a little bit more updated. More
Very Nice Clean Resort with plenty of amenities. My only complaint was building 55 room 1670 is literally 50yards from a 6 lane highway with only some thin bushes and a woven wire fence barrier. My wife and I couldn’t sit out on the …
We requested clean towels. They apologized and said they were short staff. I asked how long will take? They answer, “60-90 minutes”. 4 hours later and no clean towels. We sent a message again to open a “new ticket”. Our towels were …
Stayed here on our Disney World trip. Portions have been renovated and those villas are great. Nicely appointed and roomy. In room laundry makes multiple pool days a breeze. Close to everything you want on your trip. More
The location was perfect for our vacation and visits to the Disney parks and Disney Springs. We did grocery and item pick up orders from Target and Walgreens on the drive over from the airport..super convenient. …
Absolutely terrible. First of all, we booked through Costco and the photos on the website did not show how the rooms really are. They are only good if you’re a family or a romantic couple. There is literally only 1 room with a king bed and …
We have been staying here every 5+years for the last 25 or so years. Some of the reviews lately had me a little nervous about our May trip. Pish posh! It was as great as ever. 2 bedroom suite was very clean, internet worked fine, and staff …
It’s a great resort as long as you don’t need anything. I have called every number on the websites and have had no luck getting through. The phone in our room does not work. I have. Few simple requests and can not get a hold if any one. …
This resort is nice if a bit dated. It’s near Disney World. Most of the rooms are time shares but they also rent out the rooms. …
We enjoyed to the fullest. Our one week here at the villas was just great.
The relaxing and peaceful ambience and the pool was fun.
So many awesome activities to do. A must getaway for your full family !
The place is really nice! Conveniently located to major attractions, restaurants & shops etc. Our room was a one bedroom unit, which was recently updated. The unit was clean, however the bathroom needed to be cleaned better. Dark long hairs …
The two bedroom has a great size and beautiful views to one of the lakes.
Confortable and nice all around.
Happy they renewed the pool lounge chairs since our last visit. …
We just came back from a 7 day stay. The resort looks beautiful. The staff is outstanding. We had a couple of small issues with our room but we received a very quick response and the issues were resolved quickly. The landscaping and plants …
They have invested in improving the rooms since the last time we stayed here ~3 years ago. Always have a great time. Activities for the kids. Prompt help from the service team. No complaints other than our initial request for adjoining …
I invited another couple to come down and stay with us here and we were very happy with the rooms ,they very nice and the beds were comfortable “which is super important to me ” the furniture was in good condition not worn out. The rooms …
We got locked out of the room because the room keys expired before the end of our stay. Getting new keys was a very rough experience. More
From check-in it was kind of off, young lady was a bit snotty.
Rooms are large although with a decent view of the lake, squirrels put on a show throughout the day. And the location is central. I can’t say anything else …
We have been staying at this resort for many years as owners, and every other stay has been a 5 star, but we were treated so awful last week on our vacation we will likely never return. We had booked a 2-bedroom villa right by the pool, …
Excellent resort! I can’t brag enough about this wonderful resort! From check-in to check-out, everything was fantastic! India at the front desk was phenomenal! She was so pleasant during my check-in and so helpful; it truly felt like I was …
We had a great family stay at this resort. We stayed in a 1 bedroom villa and found it perfect for our family of four. The separate bedroom from the living room created the perfect separation for family travel. And the full kitchen, jacuzzi …
Sheraton Lake Buena Vista is the the best place to be at.. near two outlets, many restaurants and entertainment options, such as the always crowded Disney Springs, 15 minutes from SeaWorld or Universal. The Sheraton Vistana infrastructure …
My husband and I really enjoyed staying here!! It was nice having everything you need in the facility! More
This place is gated, quiet, clean, and easy to check in. What’s a plus is that it’s not that for from Disney, SeaWorld, universal, or the Amway center… More
Would definitely recommend this place over staying in a hotel room the beds were just awesome smelled good very clean enjoyed it will stay here with family again More
Wanted to post positive review for Yvonne in owners concierge area tonight. She was outstanding and had great patience tonight when we checked in. Keep up the great attitude!!! More
Worst Sheraton ever, probably because this is a time share property not a real Sheraton hotel. Terrible room condition, outdated appliance, mold smell everywhere, zero perks for titanium Marriot members. Stay away from this horrible place.
I like it its not a far way from Disney and it has lots of cool pools and hot tubs there was like a water fall and a pond that had turtles More
Very nice place. The staff is very friendly good parking. Great pools spa and atmosphere More
We got proposed a commercial timeshare presentation one month ago.
That was a really bad idea to attend to this presentation as not all the details were shared. …
We had a very comfortable stay in 1 BR villa with kitchen. Spacious Rooms and they have been recently renovated. Plushy beds and Jacuzzi are a big plus after spending long days walking all day in theme parks. Alternate days housekeeping is …
This was the best place we have ever stayed we will definitely be staying here when we go to Florida again The room was amazing the pools were great the people when you go through the gates were super nice and friendly our family would tell everyone the perfect place to stay with a family More
Any reviews you read that are negative about resort are nit pickers or one offs/ it is well looked after, polite staff, well located to restaurants and stores/ pools were awesome, restaurants on site were adequate/ we were traveling as a group of 12 in 4 different condos and had no complaints!!!! More
We have been going here for years. So much better than a “hotel”. The units are comfortable, well kept and spacious. More
A great place to stay if you’re visiting Orlando as a family.
It’s a 5-7 minutes drive to disney parks …
I wasn’t staying there as I was dropping my son off and getting his mother checked in as she was still traveling to this location, delayed at the airport. I arrived at guest check in at 240 and we didn’t get service until 320. Heres the …
We have been calling Vistana our home away from home since 1986 when we went on our honeymoon! We now are so excited to bring our baby grandchild to our happy place to enjoy all the amenities our kids were able to enjoy over the years!!
Hi. I have exchanged my points from last year to credit. I have $1600.00 usd. We are at the Vistana Resort where we own a week!
Well we could not use our two weeks so we exchanged our points to usd credits in …
My girlfriend and I received an offer by mail which for $270 we would receive a 4 night stay in Orlando and Marriott points. There was small print including limited availability but nothing about a timeshare. We called and took advantage of …
We got caught in a hurricane and had to evacuate.. the beachfront was beautiful but dangerous during the storm. The staff stayed until everyone was safely relocated. More
When we arrived to the hotel I was told that they had to charge my card with a temporary hold even though I had already prepaid for my room through expedia. A 209 dollar hold was placed. I was told when I check out I would recieve a refund …
We love the Sheraton Vistana Resort! Our 2 bedroom 2 bathroom villa has a beautiful jacuzzi and one bathroom has a great tiled walk in shower, with an adjustable shower head. There is a full kitchen with granite countertops, breakfast bar …
The location is perfect, so close to Disney. The rooms are very good, had a few issues that were very quickly taken care of. The staff was great. More
Easy check in process. They post the Marriott Bonvoy sign but since the vacation club has split from the hotel MVCI no longer recognizes members’ elite status. Outside of this the resort is nice and otherwise very welcoming.
Stayed here 3 years ago with family. 1st visit our room was on the 1st floor. Came back alone using the family timeshare looking to buy our own, our room is on the 3rd floor. I wouldn’t have come knowing it’s on the 3rd floor without a …
I’m young but I have travelled to many hotels and resorts in my life so far. This resort is pretty, and the rooms are nice and big. They gave us three bowls and some plates for kitchenware, so if you have a big family don’t plan on cooking …
I have been going here since I was a kid with my family. Now I have gone with my wife and my kids. As always the rooms and grounds are excellent and the staff is always friendly and helpful. I would recommend Vistana to Antje looking for a resort in the Orlando area. More
The worst experience. DO NOT STAY HERE!! This place has terrible management and awful security. Our car along with several others had windshields shatter overnight. And turns out, it happend 2 nights earlier to OTHER guests who stayed here. …
Stayed here & really liked the rooms. Had an issue with housekeeping they kept coming in our room when we were away after telling the front desk numerous times we did not want housekeeping. We felt very violated, especially after finding our toothbrushes moved. Not sure if the front desk ever got the message. More
Unfortunately we were unable to access our room because of faulty locks for 4 days of our week vacation. We spent more time in front of our door than actually in the room. Having to get security to come open our door 5 times while still not …
Just got on our flight to go home and realized they stole my girlfriend’s Apple Air Pods Pro earbuds but left charging case so that we wouldn’t notice until just now as we were getting ready to take off. I understand she forgot to put it …
Place is pretty nice has about everything you would need to stay for a vacation. Plenty to do for the family and kids! Staff is friendly and easy going! Great place to stay More
Nice timeshare spot. Pretty much what you would expect. Decent rooms and amenities, close to the he action of Orlando but not in the heart of it. Was our 2nd visit, and we will likely come again. More
Been coming since 1985.
Nothing else I’ve traded off to tops it.
First thing I do when I get in my Villa is put my head on a pillow. I dream of …
This Sheraton has some of the best front desk staff I have ever been in contact with and I’ve stayed all over the place. They were so helpful when I got stuck in Dallas and my sister got there before me. The room was in my name and they …
SLOWEST check in process EVER….25 minutes in line on a Monday at 3 pm. I can’t imagine what a weekend wait would be! Then we had to go to another counter to get our parking pass (another 5 minutes). Once past the check in, it’sa nice resort in a great location! More
I was extremely disappointed with this resort. The kitchen had roaches and roach eggs when I got there. I called the don’t desk to complain about it and all they said was sorry and never sent anyone or anything to clean it up. The fridge …
I can’t say enough good things about the people that run this luxury resort.
Samantha, you were so helpful in helping is and 2 guys. Can’t remember their …
Just checked in, but so far the experience has been terrible. After waiting 45 minutes to get checked in, I finally made it to my room to find that it hadn’t been cleaned. I tried calling the front desk from the room, but none of the phones …
We stayed at this resort 12/24-1/1/2023, and it was a complete and total disappointment from the time we arrived for check-in. We waited in the check-in line for 40 minutes. The actual check-in process took an additional 15 minutes after …
DO NOT STAY AT THIS PROPERTY! There are thief’s!! . We stayed in this property and our belongings were taken from our room and management (security) implied we were lying and making false claims. They were against us from minute 1. We were …
My family and I enjoyed our stay. We pretty much stayed on the resort the entire vacation. It was very relaxing. If you go, try out the wet steam room and the sauna More
The good: close to attractions. We had a car. Large rooms by today’s standards. Attempts made to upgrade a 42 year old property. …
I was on this property installing some signs, it looks like a really nice property with pools that are really cool with slides. There was places to eat and also it’s right near the theme parks so great location to enjoy some fun in Florida. More
Rooms are ok. Bathroom is very small with limited counter space but the rest of the room was clean and nice. …
Both my wife and I spoke with the concierge service on two or three separate occasions regarding housekeeping. We requested that no one enter our villa while we were gone because we had valuables with us. We were told by the concierge …
Although the stay was great ( that’s why I gave them 2 stars), but I forgot and left a precious item behind before flying back to my home. After calling many times with different people they said they found it and will ship it to me on my …
This resort used to be a wonderful place to escape it all. Now when you go there it ALL comes with you. It’s obvious many of the people who work there have completely forgotten they are in the hospitality business. And whatever you do DO …
We had a 2bed 2 bath villa. It was spotless and beautiful. Screened balcony was extra bonus! 7 pools all so nice and different. Drink prices fairly normal in comparison. $10 to $16. Food fairly normal prices in comparison with any …
A family friendly resort for a relaxed yet fun vacation.
Nice pools and eating places inside the resort
Very safe with gated entry and exit points.
Suites are well furnished and comfortable More
#NAME?
This place is absolutely exquisite. I will never go anywhere else when I go to Disney again. From the minute you check in everybody is incredibly nice. The villa was beautiful and well maintained. Excellent,excellent experience
Have stayed here several times. Lots to do from 7 pools, saunas, arcades. Lots of things for the kids and family to do. Get the schedule from the concierge desk. Provides transport around property. Allow for 10 to 15 minute wait. Close to universal studios and Disney. Free parking on site. More
Surprised how relaxing this property is. Best location to quickly and easily get to any of the Disney properties. We were in a newly refurbished unit in the Fountains section. The furniture they used was drab however. Nice place to vacation. More
Always a great experience. I stay here whenever I can when in Orlando. The suites are well equipped and very clean, and cozy. This property has always been one of my top priorities for resorts. Since the first time that I stayed here, they have raised the bar of what I expected in a resort regarding quality. More
I’ve been going to this place for over 20 years. The staff is always very accommodating. If I didn’t like my room location they would move me. I only wear $20 sunglasses and would not even bother wasting my time and effort blaming …
Service: if you know what to expect, you’ll be just fine. It’s a no frills place. Go find a grocery store, buy what you need and it will be a great value stay. Rooms are clean, service is good. I don’t need anything more than that. More
We stayed with friends and there are perks staying at a time share but it’s way too expensive. These villas are great for privacy from other customers. Amenities are clean. Washer/dryer, stove, oven are great for extended stays. More
In general the Sheraton villa has great location, great value. Starbucks and Dunkin’ Donuts across from villa, close to Disneyland and Seaworld. There’s also convenience store in the middle of the Sheraton. Great choice if you are mainly …
It was a bad experience for my whole family and I think the first impression is what really matters. We arrive at the hotel at 10:30 PM, they welcome us very nicely and send us to the room. Remember that it was late and we was very tired. …
The grounds of the resort are beautiful! The staff are friendly and helpful. I had a problem with the door to my room not locking from the outside and I needed to get to the conference I was attending. The security person was amazing!! She stayed at the door until it was fixed! More
This is a very nice resort. It is a large property with multiple gates. It is very easy to get confused or lost as all the buildings look the same. We stayed in a 2 story townhouse. This is very ideal for a family of 4-8 people. The master …
We were blown away by this resort. First of all, all of the staff members we encountered were so friendly and helpful! Its so close to the Disney parks and super easy to get everywhere. We loved it so much we actually booked another trip before we even left! More
The resort was clean and the rooms were spacious. The staff was very friendly and accommodating to whatever we needed. The location is very close to Disney, Sea World, and places to eat. The pool areas were crowded and had no life guards …
Have been here a few times and would recommend it to everyone! It is a cozy and gives you and your family lots of space. Wish they had more food selections for room service. My kids loved to walk around their grounds and walk to the little …
This was a lovely property. The room was clean, comfortable and fully equipped. Check in was a breeze. There were lots of pools one could use. There were a couple of dining options onsite, but I can’t comment on those, as we cooked in our …
It was okay. Disappointed given the price you pay vs the unit offered which is old and outdated. For a few dollars more a night I think I would of enjoyed my holidays in a better hotel. The unit we stayed at had thin walls where you can …
I learned a valuable lesson regarding timeshares: exchanging puts you at the bottom of the totem pole. Expecting a nice studio with a deck, we got a postage stamp with no deck in the Cascade units. I went back to the office and asked if we …
Me and my wife stayed here 1 day before our cruise day and let me tell you that I was a little hesitant because it didn’t really look updated but the service, food, staff, bed, and shower were the BEST. Everyone was polite and …
I have come to this location for years. Like many hotels and resorts you will find something that needs addressing. But they’ll come and take care of it right away. The rooms no longer have a phone in room. So if you have an issue you can …
Loved the kitchen and hot tub/ jacuzzi in the villa, pools, sauna and steam room. However, would be helpful to have bicycles for getting around the resort without having a car or calling guest services for transport. On the plus side, we …
I love the Sheraton Vistana Resort. I have been an owner here for about 12 years. My family loves is also. Lots of wonderful Family Memories made here. Great Location close to the Parks, Outlets, Restaurants, Disney Springs… we usually …
I arrived at 3pm and I was greeted with warm welcomes! It’s my birthday weekend and I’m really excited to be here. My friends and family are on their way. Unfortunately I was given a dirty room, which was quite noticeable after seeing the …
Loved this resort! The room was perfect for two families, with up-to-date amenities. Love the fact that they have a system where you can text them regarding anything you may need during your stay and they will get right back to you. Every …