In today’s society, being connected is everything. That’s why you need a cable and Internet provider that can offer top-of-the-line services at a low monthly rate, no matter where you live. In Pine Grove, CA, Volcano Communications Group. has been the area’s leading communications provider since 1903. While they began as a telephone company, Volcano Telephone Co. evolved to offer rural service areas the same high-speed Internet, cable television, and phone service you would expect to see in larger cities. Their cable television offerings include both HDTV and high-speed broadband services to ensure you’re getting the best quality and most reliable viewing experience. They also provide fast, reliable Internet services across DSL, cable modems, point-to-point wireless systems, and both basic and long-distance phone services. What separates Volcano Communications Group from competing cable and Internet providers is their commitment to their customers.
| Friday | 8AM to 5:30PM |
| Saturday | 8AM to 4:30PM |
| Sunday | Closed |
| Monday | 8AM to 5:30PM |
| Tuesday | 8AM to 5:30PM |
| Wednesday | 8AM to 5:30PM |
| Thursday | 8AM to 5:30PM |
20000 State Highway 88, Pine Grove, CA 95665
They are nice and professional hoping for a great experience with their internet and home phone service 😀 👍 …
hands down the worst internet service ive ever had in my entire life.. a volcano guy came out to “upgrade” us about a year ago and since then its been the worst ive ever had and even worse than the internet I had 20 years ago.. the internet …
Horrible
Pricey
Very nice people
Friendly professional service
Very expensive and slow
very helpful and polite
They are a monopoly in the area and act and charge like it.
Awesome as usual.thank you volcano telephone.
Great customer service and owner is a great lady.
Absolutely terrible! Internet provider. I would highly recommend against using there services.
Absolutely the worst customer service… please lord, Comcast or someone take over this business area.
Worst internet ever , might as well be dial up , average 3 mbps download speeds
By far the worst customer service I’ve ever encountered. I would not recommend this company to anyone. Absolutely no compassion just straight up rude. No friendly welcome no smiles just awful service.
I always like Volcano webmail. But what’s going on with the new version? Its SO BAD. Wont take attachments from phone. Impossible to compose text. Cant use it at all.
Giving one star because I appreciate having internet in the boonies. They overcharge, the service is at times unreliable, and they absolutely lack courtesy and customer service.
They are great to work with there’s service is awesome I have had them since I move to Pioneer California and brought a home here in 2019
So overpriced. The way they take advantage of their Monopoly in the Pine Grove/Pioneer area just sickens me. As a freshman in college, I need internet but can’t afford to move out yet and this is the only option? Wow, just wow.
TERRIBLE performance & one of the WORST companies I have ever dealt with for customer service ;( They have the market “locked down” in Amador County (esp “Up-Country”) Competition is good for consumers, and Volcano knows that they don’t have ANY !
just got 25 mb and 3 upload.can game online on pc. stream movies on tv no issues.idk what these bad reviews are about.just moved up here from sacramento .. no data caps also..u wont find better internet up here.
Bill went up again.this is ridiculous.I understand service cost money but their service is not that good.Rude people behind the desk.I’m going to pay my bill in person this time.
The lady for customer service is HORRIBLE! doesn’t even apologize please WORK on this because its your job. Also prices are outrageous.
The place is a joke, they offered me a job, I accepted did my paperwork, then the day before my drug test they called me and said they cancelled my job offer with no reason as to why. Never deal with them.
Terrible system, staff doesn’t want to help, I wish another company was available, i call 5 times got disconnected 4 times, to find out nobody can help me. I have to go on line only ! Very frustrated!!
Good service. We asked for a sooner installation date and they gave us a a date three days sooner. Now my kid can do school work and I can do my work online. Thank you guys!
A lot of people have a bad experiences with these folks but in my 2 years with them they have done right be me. Zander has been incredibly helpful to me lately and informative. My experience has been quite good.
For as long as these guys have been in business, they still don’t have a communication strategy related to internet maintenance schedules and/or a reasonable customer service center that can quickly diagnose problems with internet access. …
fiber optic cable dig. OK waiting for the grand turn it on.
Anderson Cont what a great group. Treated with such care and respect.
Cedar Heights
Having Volcano Communications Internet service has proved to useless thus far. The day it was installed it was working great, but the last two trips to my remote cabin internet service was not available, after several phone call during both …
I had not even set up service yet but I was having to build a fence on my property and called USA dig before I began. The gentleman came out and marked my yard and told me the distance I needed to stay away from his marks and in two spots …
I have lived in this area for over 14 years, and this is honestly the worst internet provider that I have ever had to deal with. They limit internet usage to around 50 kb/s down from 10 Am to 6 Pm making their service unusable, while still …
I moved to amador from sac in 2018. Im now paying 3x as much for 1/8th of the speed as comcast. The speeds suck, the latency sucks, forget about any kind of online gaming or multiple streams at once. Sgould be about $20 for this extremely poor service.
This is the absolute worst internet provider i have ever dealt with. This company is an absolute joke. Ridiculous prices, TERRIBLE service. If you have any other option please spend your money somewhere else. Absolute trash.
I have had terrific support from this company, am receiving great speed on the top of a ridge, and find their staff to be more than accomodating!
Having lived in 2 locations in 6 months, I have relied on Volcano to get us …
We were with them 10 years and not much problems. Then had the box moved and it no longer worked right, they came out three times could not fix it. We need to pay more for better service. We did. Was even worse. We called to cancel and they could care less, after 10 years!
The TECH side is very helpful!! BUT, the business side of this company is terrible. Every time I call the phone attendants are rude and seem like they hate their jobs. The cost is outrageous!!!!!! Check with Comcast first, they have the …
I have service from volcano telephone in a very remote area, and every time I have an issue they are there and ready and taking care of it. Their staff is always friendly and helpful. I turned my service off for the winter months and when I …
Long wait times on the phone to resolve issues which probably means minimal customer personnel. Internet randomly goes out every few months. Pay the same price as the city for a quarter of the speed. No competitors so their is no urgency …
Terrible. The cable is always going down and when you call to find out why, after paying $150 a month, the customer service is rude and totally unhelpful. Unfortunately we had to sign a two year contract and still have a year to go. I would …
Horrible service. I recently moved from Sacramento to Amador county. Valcano is ridiculously over priced for the service you receive. It’s better to run off of your hot spot from your cell company if you have it. I seriously wish AT&T or …
If I could give this company 0 stars i would in a heartbeat. They advertise 25Mbps but in reality you will only get 4-6. Cant watch any shows on Netflix or Hulu without ridiculously long loading times. If you want to play any online games …
Reliable internet service, currently upgrading customers to Fiber Optic which is unheard of for such a small company. Responsive Technical support…Volcano is a small company that cares about the quality of the service they provide for their customers. A++
It’s been a nightmare. When we were in escrow, a member of their sales team quoted me for DSL. My wife and I work full remote, so that is the only way we can live there. After closing on the house, they said they couldn’t give us service. …
Very slow internet. I’m paying for the top tier package but getting the low tiered speeds. Will be switching to starlink very soon
Too small of a company to have 24 hr services. The internet has gone out too many times and the app is zero help. Forgot to add, after having a ticket in for over 24 business hrs we still have the same problem.. Their routers are probably 20 years old. I’m going to Hugh’s Net just for the customer support.
If I could give them zero stars I would!
I have their service (not by choice.. MONOPOLY), for both my office and home …
My experience with setting up a fiber connection with Volcano communications was really good. Melissa at customer service was great and prompt in answering all of my questions. They were flexible with my install window as well. So far my …
Greetings. Pine Grove and Pioneer, CA area now have a new internet alternative: Verizon 4G LTE wireless internet. I cancelled Volcano internet in March, 2022 after new service promotion offered by Verizon: …
I have been using the service for a year now and I am quite happy. Not perfect, but things have gone well for me. Internet is reliable where I live and I can work from home with no issues. Very expensive though and they force you to pay for telephone services as well.
The incompetence of this company is truly staggering. It is a mystery beyond words how they are still in business. It’s like stepping back in time decades with the paperwork you have to fill out, literally a dozen forms or more, much of it …
Very happy with our phone & internet service as well as the exceptional customer service I get whenever I call. The tech that came out to set up our internet was professional and very helpful, as was everyone else I’ve worked with. The sign …