Volo Internet & Technology Solutions provides fiber internet, wireless internet, phone service, computer support, smart home setup, website hosting and corporate IT service to Urbana, Illinois area.
| Friday | 9AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5:30PM |
| Tuesday | 9AM to 5:30PM |
| Wednesday | 9AM to 5:30PM |
| Thursday | 9AM to 5:30PM |
3310 N Cunningham Ave, Urbana, IL 61802
Thanks
worst internet service ever
Great customer service when needed..
Fastest internet in tboro hands down
Crappy service , never seen anything worse.
Slow network, and goes down occasionally. Sometimes the network just goes down for a whole night.
Highly unprofessional. Technician reeked of alcohol.
cannot reach anybody when service goes down, 35 min on hold and lost call at the end, cheap and crappy connection
I got disconnected again while I’m working on my homework. This happens way too often and I’m scared to take any quizzes at home.
Long-time *local* Internet Service Provider. Friendly and helpful.
I have the wireless service where I am at.
What is it going to take to get fiber run east of rte. 45?
Internet is jittery and can’t be relied for important activity like exams or, for working from home.
Our internet dies periodically and on Fridays, they are unwilling to send people to fix it until Monday.
jacked me around for 3 weeks then when it came time to do the install had all kinds of excuses why they couldn’t be there and still has not shown up for my install
Have had service for over a year. Always had great service!
You are bound to have shortages and they deny that it’s an issue on their end. Crappy internet service but at least they answered their phones.
so in reading the reviews, are we having more problems with the lower end ( price wise) Internet service or the upper end or does it make a difference?
VOLO is an awesome isp ,service is good speeds are great .
Great service, the customer care is very good and they fix any outages promptly.
Least reliable internet provider that exists on planet Earth. The connection drops often for several hours at a time.
Great price and good internet. Respond quickly to any issues or concerns.
Contacted support and had some issues sorted out. Support was friendly and the worst issues seem to be gone. Still not completely fixed, but service has improved.
The Internet is as fast as advertised. But, the service might go out occasionally for no reason. They cannot ensure a 24/7 connection.
Internet goes out about twice a week. This place is the cheap so they think they can get away with it but overall it’s not worth it.
I have been a long-time customer of Volo and they have always been very responsive to our needs
No customer service WHAT SO EVER
Amazingly helpful customer service, will work with you to resolve issues and meet needs. A+
I have been using Volo for several years. – Love the speed and reliability.>
OUTAGE DURING FINALS WEEK. Been on hold for a solid 2 hours. DO NOT SIGN WITH VOLO OR AN APARTMENT COMPANY (CPM) LOYAL TO VOLO IF POSSIBLE. …
When working it is slow but useable, but it goes down randomly and customer service is lacking especially in the evening. Some of us have work we have to do . Take ticket numbers and that is supposed to mean something. Seem they go nowhere. If they weren’t our only option we would opt out.so frustrating.
Great Speeds. Had some issues is late 2016, but fixed quickly. Cheap and fast. Great Customer care service too. They don’t give random BS reasons.
Super fast internet service (they promise a gigabit, I consistently get 700-900 Mbps), very reliable (in my 1 year of use it has only been down for a couple of hours), and the support is very apologetic, humble and always ready to help.
Service goes down constantly. Always out here working on it. Customer service on phone is good but was told no one can look at it for 2 days. Was working fine until they were out here this weekend working on it again for 2 days.
I am part of a team that rents the Rantoul Airport every year. We need the whole airport lit up with WIFI, Tony and Michael are super techs. In just a few hours they have the WIFI up and running. This was our third year working with volo. Great people, they care about our success.
We have been extremely satisfied with the Volo product as well as their outstanding service. We are totally satisfied.
Literally the worst internet experience I’ve ever seen. The people have no clue when their internet is messed up, the customer service is horrible, and they take their sweet time to fix everything. Paid $100 for an early access edition of …
Terrible customer Service. had to call THREE TIMES to sign up for service. You would tghink they would jump on any new customers but NO i had to call them multiple times and complin to get someone to sign me up on the spot, rather than tell me that “they’ll get an email out to you by the end of the day” AWFUL. TERRIBLE.
Avoid Volo if you do any online gaming. It’s prone to random disconnects, large lag spikes, and stuttering and will be the cause of many lost matches. It’s alright for anything else that isn’t dependent on a steady connection. Very fast when connection is steady.
When the internet is having no issues, it’s a nice and cheap fiber connection. However, the service goes out intermittently and their customer service is awful during these periods. They will leave you on hold for multiple hours and then disconnect your call.
Most affordable fiber connection in Champaign. We’ve had outages here and there, but our calls are answered in a timely manner. We have guests over frequently that use the wireless, and we throw LAN parties, do HW / play online games constantly. For the price, it’s hard to complain.
When it works right the speeds are good. Once a month I call because it is down and usually the result is a ticket number and that’s it. I have to call back to follow up. When asked for a timeframe of response the customer service team says , “ I’m not sure”. Only option we have for broadband though. So I guess it is what it is.
Way faster than Comcast and much more reliable with better customer service. A hell of a lot cheaper as well relative to anyone else… screw dsl and cable internet, I got that volo fiber optic warp speed. I am not a big gamer but it’s nice …
One of the worst Internet Experiences i’ve ever had. Super inconsistent speeds, random outages. Wifi dead-spots in apartment. Would not recommend, by far haven’t had internet this slow since before 2010. The router they have installed in apartment is absolutely atrocious.
Great service experience over the past year+ with very minimal down time. Much better than Comcast/AT&T/Mediacom experiences that I’ve had.
I live in a rural area subject to high winds and other severe weather. Volo is very reliable and if there is a service interruption, their response is timely
We are CONSTANTLY having issues with our internet. It is always shutting off. When we call to address the issue, they have someone come down and then a few days later it is off again. As of right now we have been without internet connection for two weeks. I would never use Volo again.
Customer service is always very nice and humble for the times that I have called, but I only know this cuz my internet goes down for literal DAYS. I’m not sure whether I blame the company for this, but I’ve called a bunch of times and it …
If you enjoy having your internet go out every day and calling customer support every single week, then use volo broadband. I consistently get speeds of 5 kbps up to 1 mbps when I’m paying for a 25 Mbps package. Technicians always take …
I have always had prompt and courteous service. In the area I live in there is no wired service, satellite is unreliable and mifi hotspots are limited. Volo’s system has provided me with reliable internet and the ability to stream without buffering. The cost is very reasonable as well. Thanks Volo!
I have been a satisfied Volo customer since January 2020. The service is very competitively priced with a guaranteed 10 year rate. It has saved me lots of $$$ compared to my previous cable connection. Little did I know at the time of …
Absolutely excellent service. I wish the office i work at had VOLO coverage. The internet is speedy and reliable. Still every once in a while there is an outage but that will happen with any Internet service provider. At least VOLO has …
Compared to Comcast, Volo Broadband is exceptionally faster internet, WAY better customer service (actual people in the area answer the phones and actually provide service), and less expensive. I was very happy with a prompt installation …
I live in Thomasboro, IL and largely their internet has been quite stable and lightening fast when my family went with the fiber optic option. There were issues at first but we got those resolved really quick and their customer service was …
Extremely disappointed with the internet service. During Covid19 I have been working from home and my internet has gone out 5 times in 2 months. It is currently out now and has been out for 1.5+ hours and counting. …
Brought excellent fiber internet to an area that no one else would service. Has completely changed our internet experience and have had no issues at all! Thank you Volo!
Anytime we have had an issue or outage which isnt often may i add..Volo has been prompt about getting a resolution. This company is 10 stars out of 5!
When the internet is working it’s fine, but when it’s down the small size of the company shows. The customer service line is completely overwhelmed and you’re left in the dark. It seemed like there was only one person on the other end of …
My service goes down several times a month, and most of tge time I don’t get the speeds I pay for. The customer service representatives don’t know the first thing about how their product functions, and I constantly have to remind them that …
Volo is a locally owned company that has provided us with great service over the years. The few times we have had any problem we call and talk- immediately- to a human being who is knowledgeable and can fix the problem quickly.
By far the BEST ISP I have ever had!
Since they aren’t a mega-cable-co, they are able to implement quick, and unique solutions for both residential and commercial customers!
We have been having a major problem with our internet service provider for past three or four months. We would lose service several times a day. Sometimes as often as every half hour. After hours on phone calls and several personal visits …
Install took about 3 weeks. They didn’t come when scheduled repeatedly. The people on the phone never know anything. They lost our first payment check. Then they overcharged us when they did it as electronic debit. Wish I had other options! Wish I could give ZERO stars.
We have had pretty solid service in our past year of using VOLO. The help desk team is always helpful when we have had any issue and we hope to keep enjoying this level of service in the years to come.
I’ve been a Volo customer for several years and I am extremely happy with the quality of the service they’ve provided. Volo brings a small town level of service with much quicker response times whenever we have infrequent internet service disruptions. Thank you Volo for bringing fiber internet into our neighborhood!!
VOLO is very rarely out but when they are there is immediate response to identify and correct the situation. We appreciate how fast the VOLO speed is and we do not experience any throttle issues regardless of how many devices we have connected.
We cut the cord months ago and should have done it sooner! Upload and download speeds are amazing, and we have enjoyed the quicker speeds compared to what we were getting with other options. Thank you VOLO!
I have had Volo internet for about 9 months now and I am extremely satisfied with their service. It is a good value and the speeds are very fast. I would recommend that anyone interested in a good internet service to give Volo a try.
I’ve been a Volo fiber customer in Urbana for the past 10 months. I’ve been pretty happy with them, and am happy to recommend them. The Internet is fast and inexpensive, and they have good customer support. It’s unrealistic to expect any …
We have moved a lot and have had to deal with many internet providers. This by far has been the best experience we have had so far. Very professional from everyone I have interacted with over the phone and techs that came out to set up …
Not going to lie, my experience did not start out great. However, the team over at Volo made sure that they didn’t leave me hanging and made sure my issues were taken care of. They my lack some of the resources of a much larger isp, but …
Volo Internet Service goes down constantly. Costumer service always answer the phone and saying they are working on it, however, they cannot really help with anything. When internet is working, the speed and quality are acceptable but …
I get Internet service through them and the service is fantastic, low latency and decent speeds.
We live in South Mahomet and just switched to Volo Fiber and woah what a difference! We were with another Fiber provider before but, working from home was impossible because my video chats always froze. This week was a dream, all my …
We are fortunate to have Volo as our internet provider–no shutdowns in over two years, fast, trouble free service, very accessible, a best buy! Zero complaints from us!!
I have been trying to get service set up for the past two weeks. I have called them at least a dozen times. Each time the customer service representative tells me that they cannot answer my questions about how much longer it will take or …
Great customer service. Have yet to incur any outages with service for over a year. The best part is the way they work with you to pay your bill. With the current inflation, they are very understanding.
I can’t say enough good things about my Volo service. My office is in Downtown Urbana, and my clients are entirely remote, so fast and reliable internet is a must for me. My files and work are mostly cloud-based. I upload and download very …
We switched from Frontier to Volo almost 5 years ago and would never leave them! In those 5 years only been down less than 3 times and their customer service is TOP NOTCH! Being in Thomasboro our choices are Frontier, Mediacom or Volo. …
Volo speeds are great, but they should have clarified that for service in a house owned by a property management company they needed to activate the modem/ install their own. I just plugged in my own and assumed all was well since the …
It’s been 2 months since we have been without internet with Volo, which is UNACCEPTABLE. Blew us off multiple times for the set up. The internet barley worked after the set up and now doesn’t work at all. Oh and get this, they didn’t even …
Installation has been taking over 3 months and is still not completed. Not only do I have to keep calling every two weeks to get an update (and they never know what’s going on), but they show up unexpectedly without scheduling an …
We have had solid dependable internet service from Volo. There have been some outages, but they have been responsive when called and the downtime has been minimal. The quality of my internet service has been great from Volo and I appreciate their service. For the price and quality, I am very satisfied. Thank you!
I don’t typically provide many reviews, only when I feel it’s been earned….and Volo has earned it! After 1 year there has been almost no down time…up time has been 99.999% (from my perspective). Rock solid service! …
We are VERY happy with Volo. For years, we dealt with issues and lack of wifi coverage in our home from the competition. We were elated when Volo finally made it to our neighborhood! So far, we have not had an issue with streaming and have been pleased with every staff member we have spoken with at Volo.
I am really glad they installed fiber in my neighborhood. It has made my service 100x as fast at a lower cost than Frontier. Also I have fewer outages. The only outage we have had they were very quick to resolve and communicated throughout the process
I have Consistently had very poor reception ran multiple speed tests is rated at poor anywhere from 4.2 to 3.4 constantly buffering impossible to use very dissatisfied
Fast and reliable! Friendly & efficient technical support. Have purchased computers from Volo, which have worked well for years.
The company offers a good product, but the customer service is terrible. That said, most issues can be worked out on your own, if you have the patience for it. …
Edit: It took me a very long and frustrating 5 months to get service without hearing much word, but I have it now, and so far, it’s been working very well. My router has been receiving 500mbps-900mbps down at different times of the day, …
It’s been two days and the service is already poor. When I first set up my router, I was receiving what I’m supposed to (average of 500 mbs). The next morning, I was barely AVERAGING 5 mbs. The internet randomly cuts off and switches …
Internet speed and reliability is great. However, after having service four months, they just sent a Service Agreement form to sign that contained a section stating that I agree to a $600 installation charge. Watch out for oddities in the paperwork they send.