For over 85 years, Wallace Energy has been the name that our NY neighbors have trusted for heating oil, propane, AC, and other home services that are all designed to help you save on energy costs and provide total peace of mind. No matter what your home comfort needs are, you can count on us for fast, reliable service in any weather!
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
10 Sands Station Rd, Middletown, NY 10940
Bad service
We had our yearly furnace cleaning today. Tony, #691, was the technician. He was very professional. He answered all our questions and when he left everything was clean and neat.
Horrible prices!
excellent service !
Outstanding customer service
Very good service.
Excellent customer service
Great service and experience provider
Prompt, friendly, very attentive service.
My experience has even very good.
Thanks
Very responsive staff and good work. Thank you.
Horrible company. Don’t buy oil for them.
Very professional,show up on time and finished the job right.
I’m very please ,thanks .
This company sucks was a customer for 3year never again would I used them again
The service is good enough. Nothing to complain about.
Great service! Would definitely recommend
Wallace Oil Co. has excellent service and customer service.
Really should have an emergency service number with no wait time.
Kerri-ann was and amazing rep….
Excellent service!
I initially had a bit of an issue with the credit dept. However they took care of it immediately and remained professional.
thanks for coming out. I sincerely appreciate your help and the
fine gentleman who handled my furnace issues. Thank you very much.
Great company and team they help us many times and they are very dedicated to their customers thank you Wallace
Ever since I started using them, It’s been a hassle and paying a bill is a joke. The people there is not on the same page and is not professional at all.
One old heater, and one great service tech by the name of Marty who knew what he was doing, got everything taken care of. Thank you!
If I could give it zero I would !!! Worst company ever to have !!! They state that they will put you on automatic delivery but u run out of fuel not once but twice . Then when u don’t need it they come and fill it tanks !! WORST COMPANY EVER !!!!!!!!!
Would give 0 if I could.
Excellent service, you responded with fast and curious service. I would gladly recommend Wallace to anyone. Keep up the great work.
Very bad experience for many years.
Wallace service was here with in one hour, very knowledgeable man fix our problem. Always get fast, reliable service.
Zone value installed upside down called and was told they will not fix it because I dropped there service. Work done 5/31/16 they don’t stand behind their work
I have been with Wallace for more than 25 years and have never had a problem with their service.
People where very rude on the phone, spoke to a woman name Cassandra who was very unprofessional and was after my money and credit and telling me if I didn’t sign up for automatic deliveries there was 75 doller fee after she told me there …
This Company sucks I’ve been fighting with them for three months they charge way too much and they can’t tell me why is it that my bill is so high stay away from them also lie to cover their business.
I needed emergency service for heating problem. They came on a Sunday night and fixed it quickly. What great service. Thank you.
Fine for oil delivery. Prices for anything else are absurdly expensive. Like, laughable.
Please this companie is no serious with cuatomer at all they sold me a service plan and sent people that dont know what they doing also sent a oil fill with out knowing. I trying to talk to somebody again i dont wanna pay they until they do something.😤 …
Just dropped this company from ever delivering to my home selling home heating fuel at 3.44 a gallon when other companies are at the 2.60 ish range cheapest I seen was 2.49 .95 more , even the gas station where cheaper with diesel at 2.85 also put in a complaint with NYS consumer protection
Thank you Wallace Oil. We had a life-threatening emergency and Wallace Oil, sent a technician out along with recommendations for another crew to fix the cause of the emergency.
I would go ANYWHERE else. I am a propane customer for almost ten years. Have been run out of propane EVERY year. Always some excuse. Then they call and apologize , give me $$$ off bill and I stay. No more. Can’t do it to myself
I had a bad experience with a staff member during an emergency. One of the managers personally took care of my situation for me. Will remain a loyal customer.
Wallace Energy took the time to reach out to me and resolve my billing issue. Reggie was courteous and apologetic and made things right.
Excellent service with compassion and professionalism!
Just spoke with a very nice & professional representative named Karen. She gave me my account information quickly and resolved my issues. Thank you Karen and happy holidays again!
Technition came to my home and gave me a false diagnostics …Told me it would cost me over 2k to fix issue … I ended up fixing the issue myself for $80 bucks. They charged me a service fee just to come over and lie to my face and try and get 2k out of me.
I was concerned about a small leak around the gasket on the furnace and called up to report it and there was a service man here within the hour to take down the info to order a new one. …
HORRENDOUS. Seriously go ANYWHERE else. I pay monthly for regular delivery. Well guess what its Jan 9. The weather in NY has been record lows and they haven’t delivered since 11/20 apparently and let my oil run out!! I’m trying to call the …
I been costumer with them more than 15 years but now I consider to switch with another company cause no one knew what is doing especially costumer service they are not professional at all I try to move my propane tank to another …
we just purchased our property and we had no oil. we called wallace and we had a technician come and provide us with a limited amount of oil and then the same day we received our full. the service was excellent, he inspected our thermostats and made recommendations. Thank you Wallace!
Terrible Terrible Terrible. Terrible customer service. No one knows what they’re doing. We’ve repeatedly told them our situation. We continue to wait for phone calls. 2 weeks have gone by and the same things are said and we get no where. Do not go with this company. Save yourself the time. Aggregation and unnecessary costs..
I signed up for the service contract.best thing i ever did.had alot of furnace problems.wallace tecs were there everytime.and fixed the problems.i get oil and propane from them.i would recomend they to anyone that need there service.thank you wallace team.
Now that the Middletown office is open again I will be able to make my payments on time. While paying my invoice and talking to the staff I found out that there is a service I didn’t know about and it will help clean out my tank and cut down on service calls.
They don’t even deserve 1 star! The service is awful! They filled up the wrong tank on a Thursday and wouldn’t come fill the correct one to correct their mistake! Said they will come on Saturday or Monday, Monday came and we called they …
I was lied to about my service options, and the customer service representative said we did nothing wrong. I was on hold for 7 minutes so they can “look at my account” and then they asked if they could call back to look into the account …
Having a stove hooked up today scheduled for 8-12…. it’s 1:33… Sara was supposed to call back since about 11am this morning still no call back. Been on hold, someone picks up and immediately hangs up. 3 messages to Sara and Wendy so …
Have been a customer for many years and the service is outstanding. Bought the service plan and typically do not pay anything for repairs. The service reps come when they say, work quickly and efficiently and save a lot of stress by doing …
Every person I have dealt with at Wallace has been polite, professional and prompt. I cannot praise them highly enough! They have consistently gone beyond the initial reason for my various calls and been helpful in every instance.
Just bought a home and the burner needed service. Called Wallace and was told that they only service burners if the deliver the oil. Tank was full when i bought the home and don’t need fuel at this time, I needed service. Not a good way to attract new clients.
Trying to have my tanks moved for 2 weeks now. 1st issue is that they could not find the work order, now its crunch time with a major project with cement being poured and driveway being blacktopped. Needed the tanks removed by Friday for a …
too funny , since moving back and caring for my elderly parents , I have yet to talk to a neighbor that has anything good to say about WALLACE,
so its no wonder that I see only 2 stars showing overall !!!!My fixed income …
Their quote-unquote technician came to do the annual cleaning and tune-up of our boiler. When he arrived everything was working fine. When he left he was unable to light the boiler off and he had spilled heating oil down the hallway and …
Sent Inspector to our property with no appointment. The gentleman felt horrible to even show up and ring our bell. They have terrible corperpate policies which are unfair to their employees There are def much better vendors available nearby. We do not believe Wallace values their Employees, Customers or their Community.
very unorganized, apparently they have no communication with their own drivers which deliver their oil. According to the rude lady I spoke with this morningthere is no actual way of knowing when or if an oil delivery will be delivered on …
The response to my “no heat” issue was very quick. It was on a Sunday, no less. I thought I was out of oil but the problem was with the furnace. The repairman did a quick fix so that the heat was working. My reason for 4 stars instead of 5 …
2017 We have the Service Plan, I recommend it. Any issues that we have incurred so far the great team has taken care of. A great crew with a wealth of knowledge …
Had a terrible experience with them. Called and talked to a lady for a about a hr. She says it should be about 200$ to run the line. They get here and look over my property and the job and say it’s 800$ so I’m like okay That’s fine do they …
Super unhappy with the way they do business. Purchased Hvac system for $12+K. System is not functioning over 6 months now . Had to encounter service manager who needs to learn about customer service; waiting for a part 2 weeks now , they …
Propane tank can with the house when we moved in. Called and spoke to someone about removing the tank and was told no problem. The day came and went when they were supposed to come and take the tank no one called and no one came. Called …
When I signed up for an account for house we were renting they couldn’t have been friendlier. My interactions since then have not been as great. The few women I have dealt with on the phone are matter of fact, rude, and should definitely …
If I could leave a big fat “0” right now that’s exactly what Wallace Energy would deserve and receive. My mother has been a customer for many years and is on automatic delivery. The driver couldn’t leave oil on Monday (today is Saturday) …
I am disgusted with the poor customer service and lack of regard received from Wallace customer service. We have been having the same issue with our heating system since last winter and about two weeks ago a service tech came to our …
PLEASE READ THIS IF YOU ARE A CUSTOMER OR PLANNING TO JOIN WITH WALLACE: Wallace Oil will give you a pretty decent introductory rate for a year or 2, after that as a loyal customer they will charge one of the highest oil delivery rates in …
Do not do business with this company. Wallace Energy hides behind the guise of being a “full-service” company, when much of their service is plugging numbers into an algorithm managed by a computer, and up-charging your price per gallon on …
I signed up for their yearly service plan and have had great service. My boiler was shutting down and we had no heat. It took a couple times to figure out the issue, but they never charged me for any of the parts or the service calls. Their billing system could be a little better, but very happy for the past 2 years.
Wallace Energy is fantastic! I’m a first timer with oil heat and was getting nervous as the guage got closer to empty. I called over 4 oil companies and Wallace not only had the best prices out of all ( .40 cents a gallon cheaper), but had …
If I could give negative stars I would. They let us completely run out of oil, this is January mind you. Their phone lines were down for four days! So we got our tank filled from another (way better) company. Less than a week after we got …
What a horrible company. Had a a ceiling plan with them and they delivered in the middle of August. Oil prices were plummeting and they charged me my ceiling price of 3.99, they also refused to disclose the market price of the day. After …
Wallace came out to perform routine maintenance on my boiler and AC unit. Jim, the technician was awesome. He was very informative and provided a level of details that I could understand. I would definitely recommend them and will use …
To be fair this one star review has been a long time coming. It started when I first became a customer. The place I’m renting was out of oil, so Wallace came and did their inspection, good on them. However, when it took a week to get oil, …
After having my heating system cleaned, the next day I found that i did not have heat in the house. Called Wallace and was put on a repair schedule. The repairman came 2 hours earlier than the minimum time. Turned out to be a bad part …
I’m looking for a new company. Any recommendations? I have had Wallace for years for both oil and propane. Their customer service is not as it once was. I do not like that I cannot call and talk with the local Middletown office …
I have been with Wallace for several years and never really had a problem with their oil heating service other than that it seemed they kept ensuring their scheduled deliveries coincided with an upswing in oil prices. I am on their …
New hone owner since April 2019; they’ve been great so far. Purchased gold service options for heating and cooling; 1st boiler tune up went well, they were very personable and took the time to answer new homeowner questions during their …
Cancelling my service after two delivery issues. Automatic delivery seems to be an easy way for this company to make money. First delivery 150 gallons ~$450. 14 days later, another 150 gallons. The price of fuel went up so this deliver …
They overcharge and charge customers fees when they decide to send someone to your home on their own accord.
I want to warn anyone considering Wallace Energy for propane delivery that they are a very greedy and underhanded company. We signed up for a year of deliveries and paid 2.99 a gallon for the first two deliveries. All the rest of the …
Boiler went out overnight. House was freezing when I woke up. Called Wallace right away to arrange for someone to come out. It was a Saturday morning on a holiday weekend. They gave me a window of 6-11PM. I was hoping for better, but …
Absolute CROOKS!!! Do NOT do any budget plan with them. They come at you every year for additional money but can not supply you with how many gallons they based it off of or the dollar amount that they priced you at to base the budget off …
Wallace Energy has the best customer service I’ve seen in a very very long time. Whenever you call they are always so helpful and understanding and polite which I did not have at the last oil company that’s what made me change. The service …
Great on showing up in a day. But when you tell them that you don’t need a technician because you light everything yourself. They don’t listen. I don’t need a technician to do all of that. Everything in my house is basically electronic ignition which means I don’t need a technician.
On Sunday December 6, my heat went out. I called the service line, someone was able to come fairly quickly (within 1.5 hours). When the tech came, he wasn’t at my house for more than 10 mins before he said “the pilot light was out, i re-lit …
On Sunday December 6, my heat went out. I called the service line, someone was able to come fairly quickly (within 1.5 hours). When the tech came, he wasn’t at my house for more than 10 mins before he said “the pilot light was out, i re-lit …
I’ve been using Wallace Oil for my residential oil delivery needs since 2012. I also sign up for their annual service plan. The oil is delivered on schedule. The driver is courteous and professional. Some harsh winters he climbs over …
Representative talked me into a variable rate plan. Told me that’s what she has always had and it’s worked out just great as far as the cost. So I went with that for the first time ever after being an oil customer for 28 years. Let me tell …
Customer service being polite over the phone is meaningless if the company is going to treat you like dirt when things go wrong. …
Your technician Bruce was polite knowledgeable and fast at his job.
Everyone I have dealt with is great. From customer service to drivers
I needed oil. I ordered it on a Saturday & they said it would be delivered the following Monday. I have 2 house & 2 tanks on my property. They didn’t show up on Monday, so I called. They said he would be there on Tuesday now. They …
I received outstanding service once I was able to speak with a service person. Dan, the service director I spoke with and Kevin his tech, showed up and not only solved the problem that impacted my furnace from working but replaced a part …
Called to get the price on oil, every time I call they tell me they going to call me back never called me back. I am very disappointed and unsatisfied.
I thought I had a good deal when I agreed to a contract with Wallace for auto delivery. I was told my price was locked in and would never go higher but if oil prices dropped I would get the lower price. They also said they would do a free …
Tim H and Dante were the technicians that came by for the boiler yearly tune up. I’ve been with Wallace for over 5 years and this is the best crew that has serviced our boiler. They were knowledgeable, thorough and worked very well as a …
If I could list no stars, I would.
We were so excited because everything they proposed sounded great. We were able to lock in a low price as long as we’re under their smart plan. Then we were …
On Dec 16th one of your drivers filled the wrong oil tank. We have 2 oil tanks, one is beige and one is black. There should be a note on the account to only fill the black tank. The beige one hasnt been used in over 5 years. On my security …
Cindy S is amazing she is the reason my mother and I continue to pur have from your company. Over 2000 dollars in sales occurred due to her customer service. You need more employees like CINDY S.
I’ve been a loyal customer for over 5 years. It’s quite simple. They deliver oil and now propane. I call if any issues they’re usually resolved immediately. On May 16, I had a problem with my hot water heater which was heated by the …
What a terrible experience i have had with wallace. had an appointment last week where i had to take off to be home. 15 minutes before the appt time ended, i was told nobody was coming!!!!!!!!!!!!! I had to call all day to make sure the …
I wish there was an option to leave negative stars, because that is truly what is deserved. Let me premise this by saying we had Wallace for 6 years, and NEVER had an issue, until we moved. We reached out to them for propane and fuel oil. …
Started with 209 BIG SAVER back in 2001.
Honest family owned business. 209 got bought up by Wallace Oil which mutated into Wallace Energy. What once was an honest family oil company is now a poster …
I had two tanks installed on Tuesday. The technician was very knowledgable and did a great job. Yesterday I noticed that the tanks ran out of gas. I called and was told that I am on the schedule for delivery later on. But then my house …
Terrible loyalty customer service! Highest prices in area. Cancel fees. Just stay away
UPDATE: After 5 days I was able to finally get a supervisor on the phone who was extremely helpful in rectifying this situation. She went above and beyond to retain us as customers by keeping us happy and looking into why this problem ever …
I have been a Wallace Energy customer for several years. I have not been happy with their service for the last year or so. What happened yesterday was the final straw, and is why I will be choosing a different oil company this week. We are …
I used Malzahn for years and switched to Wallace when Malzahn sold. I hoped their services would match the quality of Malzahn’s, but boy was I gravely mistaking… …
My wife has been on line now for 1 hour and 10 minutes Still no pick up from the “CSR” Ha what a joke. I also used my phone to call about three or four times. Still no answer there. And, to continue, I used my google phone to call and no luck there. I guess Kathy, the “5 star” CSR manager is on vacation. Ha ha.
Got the job done quickly and efficiently.
Timely delivery.
absolute worst fuel company ever. we were some of their first customers when they opened. First few years they were amazing, but i guess once you get you’re clientele up and are comfortable, it’s easy to start treating loyal customers like …
We had a call for furnace service, set date and time, and he was right on time . Very professional and courteous . Thankyou Tony (691) and look forward to next year !
It is currently 49 degrees in my home on the coldest day of the year. At 8 PM when I called for emergency service, for which I have a very expensive contract, I was told “we’ll set you up for an emergency call tomorrow between 10AM- 1PM. …
0 stars. They were hired by my local oil company to come and convert and connect propane range. Tech that came in did not have proper tools and brute force and broke one of the orifices in the range, during his tries he bent one side of the …
I am really really upset with Wallace Energy. If I could give them a zero I would. A propane technician came yesterday and after filling up my propane tanks locked the system. My son and his wife and their three small children have had no …
Your technician Julian was absolutely amazing. We’ve been having a recurring issue that took a few techs to get rectified and Julian was able to get the job done quickly, efficiently and in one shot. He was very kind & respectful of my …
Absolutely 0 stars if it were possible. I have no idea how this company is still in business. I called them in February to discontinue oil delivery as I’m changing to a heat pump. Since then they have called me at least 3 times to ask if I …