My complaint is about the due date where everyone who use their water supply is due on the same day, the 20th. In 2017, you would think there would be options and there are no online payment options either.
Tell you this. Pay your water bill quick. If you forget they will shut you off after like 10 days late and charge I think its around 80.00 to get turned back on. But hey, like I said, pay your bill and no worries lol
Today is the 4th time that they have shut my water off after never sending me a bill. I understand shutting it off for nonpayment, however, with their lack of website and or pay by phone I have no idea how much to pay if they wont send me a bill.
If I could give a 0 I would office manager was extremely rude. Water was accidentally turned off which I get accidents happen but she mace it feel like it was my mistake and fault.
Got off work and found disconnect notice cause I forgot to pay water bill. I never been late before and they will not cut back on til tomorrow cause it is late in the day. Lady at window very rude – come on people have to work – a reminder would have been nice.
USER BEWARE!!! If you pay your bill on disconnect day, due to whatever reason, even if your water HAS NOT been disconnected, you WILL STILL have to pay a disconnect fee and reconnect fee. Both add up to close to $100. I’ve dealt with some characters, but these people are a joke.
I lived in horn lake and with a house full of 6 people, our water bill was always around $60. Living in walls with just 3 people our bill is $130. Im just not sure how this works but it is completely ridiculous! I’m glad we are moving! They also need to get up to speed with being able to pay online or over the phone!!!!
As long as payment is received before closing, you should be able to reconnect people. It’s easy just call a driver and add another house. Especially when said house isnt even a block away. Having to pay before 3:30 is hard. Because I dont …
Tried the new online bill pay service. I used the website provided at the bottom of my bill. My payment was applied to a water department in Alabama. I had to email the company and request a refund. Then, had to go up to the Walls Water …
Terrible customer service. They are more concerned with being on social media websites then doing their job. Very unhelpful on the phone as well. Was told to pay my balance to get serviced cut back on and to call back. Upon doing so I …
Directly taking advantage of customers by not being honest about payments from doxo. Quick to disconnect your water and slow to resolve issues even when you paid before its due. Places like this are the reason utilities should not be …
Reasonable bill, 16 years no complaint.
It’s 2017. Time to get online bill pay.
Its 2020 And still CANT pay the bill online !!!
Why is the Water and Sewage so High now? My water bill has never been this expensive!
Terrible customer service. They make you feel like you owe them something personally.
Walls water is the worst. We paid bill on time. They even cashed it on time. Then 10 days later disconnect our water saying we havent paid.
They do not have online payment. It’s 2017. You should be able to pay your bill online.
My complaint is about the due date where everyone who use their water supply is due on the same day, the 20th. In 2017, you would think there would be options and there are no online payment options either.
Tell you this. Pay your water bill quick. If you forget they will shut you off after like 10 days late and charge I think its around 80.00 to get turned back on. But hey, like I said, pay your bill and no worries lol
Today is the 4th time that they have shut my water off after never sending me a bill. I understand shutting it off for nonpayment, however, with their lack of website and or pay by phone I have no idea how much to pay if they wont send me a bill.
If I could give a 0 I would office manager was extremely rude. Water was accidentally turned off which I get accidents happen but she mace it feel like it was my mistake and fault.
Got off work and found disconnect notice cause I forgot to pay water bill. I never been late before and they will not cut back on til tomorrow cause it is late in the day. Lady at window very rude – come on people have to work – a reminder would have been nice.
USER BEWARE!!! If you pay your bill on disconnect day, due to whatever reason, even if your water HAS NOT been disconnected, you WILL STILL have to pay a disconnect fee and reconnect fee. Both add up to close to $100. I’ve dealt with some characters, but these people are a joke.
I lived in horn lake and with a house full of 6 people, our water bill was always around $60. Living in walls with just 3 people our bill is $130. Im just not sure how this works but it is completely ridiculous! I’m glad we are moving! They also need to get up to speed with being able to pay online or over the phone!!!!
As long as payment is received before closing, you should be able to reconnect people. It’s easy just call a driver and add another house. Especially when said house isnt even a block away. Having to pay before 3:30 is hard. Because I dont …
Tried the new online bill pay service. I used the website provided at the bottom of my bill. My payment was applied to a water department in Alabama. I had to email the company and request a refund. Then, had to go up to the Walls Water …
Terrible customer service. They are more concerned with being on social media websites then doing their job. Very unhelpful on the phone as well. Was told to pay my balance to get serviced cut back on and to call back. Upon doing so I …
Directly taking advantage of customers by not being honest about payments from doxo. Quick to disconnect your water and slow to resolve issues even when you paid before its due. Places like this are the reason utilities should not be …