I do not like being vindictive, I just like putting the truth out there. The truth is that every single time I’ve contacted Walters and spoken to Andrew, he has been beyond respectful and helpful and apologetic. I wish all of the employees …
So we just moved in to the neighborhood to take care of my wife’s grandmother’s house and we have 3 old mattresses to get rid of. She had told us she pays for a service where Walters comes out twice a year for big trash removal. Awesome. …
I just called to pay my bill and the phone was answered immediately by a human. It was so nice NOT to wait on hold or listen to an automated message on repeat. Employee L was very helpful, cheery, and answered all of my questions. We had a …
How can you support a hauler that uses thousands of your collection dollars to support hateful campaign mailers. Haul the trash and be a good neighbor. Bye!
driver refuse to take our trash can, which was sitting out there for months. we also email them about it, and they have not shown any customer support. what a waste.
Driving down hwy 10 there was plastic bags and garbage blowing out of the top of the truck. If you want to recycle, keep it in your truck. Our streets don’t need more garbage on them
Raised my rates 52% in the last month 60-65% in two years. I called all of the other garbage providers in my area every one was less expensive. Shop around, this business is competitive. Go out for bids! Walters would likely lose, or win in …
I usually want to patronize a local company but Walters has shown TWO times that they are not a good company. I’ll start with the old problem.
They sent a salesperson to a residential territory in St Paul that they didn’t …
We get our trash and yard waste picked up every Monday. This week, the yard waste was not picked up. We called Wednesday Morning inquiring about the yard waste not being picked up and we were told there was an “emergency” on Monday and they …
I started using Walters about 8 or 9 months ago. There were no problems with the trash, the problems began when I decided to use their yard waste disposal. A few weeks in a row now they have decided not to pick up our yard waste bags that …
Prices have doubled in the last 2 years. Was charged $55 for an umbrella in my trash. Even though it fit completely in the garbage can. Looked online where they list bulk items. Not listed. I can see if you have stuff outside the can and …
Have used these guys before and they had poor service missing our pick ups. Came back with them to give them another chance. Our trash and recycling have been missed multiple times and this past month they’ve missed our yard waste and …
They don’t pick up sticks with yard waste, did not say on the website. The driver blocked my driveway for 10 minutes and did not attempt to collect my yard waste. Wrote on the paper in pen why it was not picked up, called me the next …
Stay far away!!!!! I had to call 4 weeks in a row to have my trash picked up the day after pick up day because they skipped my house. I finally got sick of this and called to cancel. Customer service is unapologetic, condescending, and will …
Have had to bring out and then bring back two weeks in a row two bundles of flattened cardboard. They said they are short on drivers, but seems like they are just not wanting to get out of the truck/lazy.
We switched to Walters this summer and have been very pleased with the service. The quarterly billed fee is very reasonable (they charged us exactly the amount quoted), the container was delivered as promised, and weekly trash pickup has been like clockwork. We highly recommend Walters for your trash hauler!
Update….After 3.5 years of service, nothing has changed. Repeated calls for dropping recycling cart anywhere including my yard 10’ from where it was picked up, all with the same results. This type of service with yet another increase in a …
I watched today as my trash was being picked up as a bunch of paper fell out to the ground. I have watched other companies simply drive off. I watched from my cameras heading to the door to pick this up when he left. Many are waiting to …
It’s sad that Walter’s is one of the last local garbage haulers. They have been great. I switched to them when our previous local hauler got bought out by a large corporation that then doubled our rate. Walter’s keeps prices low and they do not cut corners. They are everything that a big corporation can never be.
I have been using this company for about a year now.I’m supposed to be locked in a two-year rate. Yet this rate continues to increase With every bill . Just as soon as my two year Obligation is fulfilled I’ll be looking for services …
Why shut your phones off so you don’t have to deal with doing your job? 4 days late so far ? Do I need to find a different provider? Should others not consider your service? …
I was excited when organic service was starting and. Hose them because the way they said they were doing it made it easy for me. After almost a year and I can’t count the number of phone calls with people at all levels of the company, I …
Never had a problem with this service until recently. They all of a sudden stopped picking up my garbage without any notification. Call them up and found out that they all of a sudden increased my price without any notification. They …
Been a customer since 2018. Up until 3 months ago, I was being charged roughly $100/quarterly. Now, my rates have gone up to $150/quarterly without any notice. My neighbor just moved in next door and they also have Walters. They told me …
My bill increased almost $30 from my last bill with no explanation. I had to go out of my way to be on hold for over 20 minutes only to be told this happens for everyone which is a lie as my neighbor has been paying the same price with them …
I switched to Walters a couple months ago since they offered a good price and I wanted to support a local company. My service was reliable until this week when they missed my pickup. I left a message Monday night but never heard back, so …
My issue has more to do with a $31.60 increase in my quarterly bill for trash/recycling for a residential property. This is a 36% increase which is utterly outrageous. Between price gouging and hit or miss service it is time to separate …
Review Update:
After posting this review they reached out right away to try to correct the issue. They offered a one time discount (1 month free) and would be speaking with …
I do not like being vindictive, I just like putting the truth out there. The truth is that every single time I’ve contacted Walters and spoken to Andrew, he has been beyond respectful and helpful and apologetic. I wish all of the employees …
So we just moved in to the neighborhood to take care of my wife’s grandmother’s house and we have 3 old mattresses to get rid of. She had told us she pays for a service where Walters comes out twice a year for big trash removal. Awesome. …
I just called to pay my bill and the phone was answered immediately by a human. It was so nice NOT to wait on hold or listen to an automated message on repeat. Employee L was very helpful, cheery, and answered all of my questions. We had a …
I called today because our garage was not picked up. Your customer service person was very unresponsive. She did nothing to help solve the issue.
How can you support a hauler that uses thousands of your collection dollars to support hateful campaign mailers. Haul the trash and be a good neighbor. Bye!
driver refuse to take our trash can, which was sitting out there for months. we also email them about it, and they have not shown any customer support. what a waste.
Driving down hwy 10 there was plastic bags and garbage blowing out of the top of the truck. If you want to recycle, keep it in your truck. Our streets don’t need more garbage on them
Raised my rates 52% in the last month 60-65% in two years. I called all of the other garbage providers in my area every one was less expensive. Shop around, this business is competitive. Go out for bids! Walters would likely lose, or win in …
Great phone service- polite and knowledgeable staff. Truck operators knowledgeable and good at their job.
I usually want to patronize a local company but Walters has shown TWO times that they are not a good company. I’ll start with the old problem.
They sent a salesperson to a residential territory in St Paul that they didn’t …
We get our trash and yard waste picked up every Monday. This week, the yard waste was not picked up. We called Wednesday Morning inquiring about the yard waste not being picked up and we were told there was an “emergency” on Monday and they …
I started using Walters about 8 or 9 months ago. There were no problems with the trash, the problems began when I decided to use their yard waste disposal. A few weeks in a row now they have decided not to pick up our yard waste bags that …
Prices have doubled in the last 2 years. Was charged $55 for an umbrella in my trash. Even though it fit completely in the garbage can. Looked online where they list bulk items. Not listed. I can see if you have stuff outside the can and …
Have used these guys before and they had poor service missing our pick ups. Came back with them to give them another chance. Our trash and recycling have been missed multiple times and this past month they’ve missed our yard waste and …
They don’t pick up sticks with yard waste, did not say on the website. The driver blocked my driveway for 10 minutes and did not attempt to collect my yard waste. Wrote on the paper in pen why it was not picked up, called me the next …
Stay far away!!!!! I had to call 4 weeks in a row to have my trash picked up the day after pick up day because they skipped my house. I finally got sick of this and called to cancel. Customer service is unapologetic, condescending, and will …
Have had to bring out and then bring back two weeks in a row two bundles of flattened cardboard. They said they are short on drivers, but seems like they are just not wanting to get out of the truck/lazy.
We switched to Walters this summer and have been very pleased with the service. The quarterly billed fee is very reasonable (they charged us exactly the amount quoted), the container was delivered as promised, and weekly trash pickup has been like clockwork. We highly recommend Walters for your trash hauler!
Update….After 3.5 years of service, nothing has changed. Repeated calls for dropping recycling cart anywhere including my yard 10’ from where it was picked up, all with the same results. This type of service with yet another increase in a …
I watched today as my trash was being picked up as a bunch of paper fell out to the ground. I have watched other companies simply drive off. I watched from my cameras heading to the door to pick this up when he left. Many are waiting to …
It’s sad that Walter’s is one of the last local garbage haulers. They have been great. I switched to them when our previous local hauler got bought out by a large corporation that then doubled our rate. Walter’s keeps prices low and they do not cut corners. They are everything that a big corporation can never be.
I have been using this company for about a year now.I’m supposed to be locked in a two-year rate. Yet this rate continues to increase With every bill . Just as soon as my two year Obligation is fulfilled I’ll be looking for services …
Why shut your phones off so you don’t have to deal with doing your job? 4 days late so far ? Do I need to find a different provider? Should others not consider your service? …
I was excited when organic service was starting and. Hose them because the way they said they were doing it made it easy for me. After almost a year and I can’t count the number of phone calls with people at all levels of the company, I …
Never had a problem with this service until recently. They all of a sudden stopped picking up my garbage without any notification. Call them up and found out that they all of a sudden increased my price without any notification. They …
Been a customer since 2018. Up until 3 months ago, I was being charged roughly $100/quarterly. Now, my rates have gone up to $150/quarterly without any notice. My neighbor just moved in next door and they also have Walters. They told me …
My bill increased almost $30 from my last bill with no explanation. I had to go out of my way to be on hold for over 20 minutes only to be told this happens for everyone which is a lie as my neighbor has been paying the same price with them …
I switched to Walters a couple months ago since they offered a good price and I wanted to support a local company. My service was reliable until this week when they missed my pickup. I left a message Monday night but never heard back, so …
My issue has more to do with a $31.60 increase in my quarterly bill for trash/recycling for a residential property. This is a 36% increase which is utterly outrageous. Between price gouging and hit or miss service it is time to separate …
Review Update:
After posting this review they reached out right away to try to correct the issue. They offered a one time discount (1 month free) and would be speaking with …