Random hours long outages all the time for seemingly no reason. It could be a sunny day and you will still experience an outage that takes forever for them to fix. …
In the last 2 and a half weeks the power goes out during perfect weather conditions and it takes extremely too long to get it back on. As much as I’m not a fan of BGMU, if you dont have WRECC, be grateful.
Interesting, so you call WRECC, get a recording during off business hours and get told by the recording to call another number for an emergency or to report an outage. Call that number and I get a message from my cell provider that the number cannot be completed as dialed. Sooooo, any explanation on that?
Wonderful service at Franklin location!! Within 30 minutes they were here for our power outage and fixed it. That means allot to a family with a newborn. Thank you WRECC!
Hands down the worst customer service in bowling green. The receptionist are usually cheerful but the old lady’s in the back are the most unfriendly rude individuals I’ve ever spoken to in my life. This is by far the worst companyI’ve even dealt with.
Tried to report a security light outage. They cannot find our company nor the address where THEY installed the lights. I was on hold for 15 minutes spoke to nice person who was unable to help me … put me on hold another 5 minutes and finally they hung up on me!
I’ve often wondered if employees there have to put that they are inconsiderate, and completely cold on their resume to even receive the job. Seems you have to be those things and more to even apply. At one time they were steps better than …
This electric service is full of crooks just trying to take more money from its community. I was out of town for two weeks sick in a hospital. Called them to request an extension so that my elec. Was not shut off… had till the 12th as …
I called and Wendy answered. She was very polite and helpful. I reported a leaning light pole with wires hanging out of the top of it. Again, very polite help from Wendy!
Anytime I’ve called they have been 👍 great!!! I’ve called for payment extension a couple of times and they have been more than willing to work with. Also when I was in the process of buying my house the electric was getting shut off the …
Why can’t we get our bill for the first of the month? This is my only monthly payment that screws my budget. And when I do make payment it takes forever to process.
Everyone there is really rude except for one person, Wendy, she is super friendly and helpful. Every time i have called and gotten someone other than her they are very rude and do not have any manners. I told one of them thank you for their …
This place is a joke. Horrible customer service! Does not care about their customer and are very greedy. Make sure if you have someone steal your card information you call and update it with them because you will be charged $375! It’s …
Can you PLEASE HURRY UP AND TURN ON ELECTRICITY!!!! Never had this long with no electricity with BGMU and I HATE BGMU!!! Just bought grocery’s and over pay you all ANYWAY!!! Hurry UP!!!!
Bills are always ridiculously high for no reason. Last few months have been especially high. We always make sure to turn off anything we’re not using and never touch the thermostat. The nights have been warmer. Absolutely no reason for 400 …
They have one call line only.. so if someone is on the phone taking forever asking questions no one else can call in to report outages… when u do manage to get someone on the phone they rude and need to check their attitudes in today’s …
Lazy customer service!!!!
Not happy with there service
Not happy with the way they treat customers.
People were nice and very helpful
How about the emergency line being in service? Recently you people cant seem to keep the electricity going. Pathetic
Rude people..👎only game in town.that means. Your screwed… …
“Predicted outage”
Unable to pay via phone. Tried calling line is busy. Ya know, the normal procedure.
Everyone is very friendly. I have been a customer for 7 years.
Very nice and they get you in and out!! Very helpful and they always answer the the phone if I have any questions or problems!!
They always help us out if we need a few extra days to pay the bill. Very friendly
quick, easy, courteous.
Not as bad as people are saying it is .I’ve Never had a issue with customer service. Friendly people fast service
If you want to enjoy the company of the rudest snobbiest customer service go to their office and sign-up for a new account.
Random hours long outages all the time for seemingly no reason. It could be a sunny day and you will still experience an outage that takes forever for them to fix. …
Just wanna say thank you too WRECC for risking your lives in the rainy weather too come and repair our electric at 10pm due to the storms
In the last 2 and a half weeks the power goes out during perfect weather conditions and it takes extremely too long to get it back on. As much as I’m not a fan of BGMU, if you dont have WRECC, be grateful.
Interesting, so you call WRECC, get a recording during off business hours and get told by the recording to call another number for an emergency or to report an outage. Call that number and I get a message from my cell provider that the number cannot be completed as dialed. Sooooo, any explanation on that?
Wonderful service at Franklin location!! Within 30 minutes they were here for our power outage and fixed it. That means allot to a family with a newborn. Thank you WRECC!
Hands down the worst customer service in bowling green. The receptionist are usually cheerful but the old lady’s in the back are the most unfriendly rude individuals I’ve ever spoken to in my life. This is by far the worst companyI’ve even dealt with.
Tried to report a security light outage. They cannot find our company nor the address where THEY installed the lights. I was on hold for 15 minutes spoke to nice person who was unable to help me … put me on hold another 5 minutes and finally they hung up on me!
I’ve often wondered if employees there have to put that they are inconsiderate, and completely cold on their resume to even receive the job. Seems you have to be those things and more to even apply. At one time they were steps better than …
This electric service is full of crooks just trying to take more money from its community. I was out of town for two weeks sick in a hospital. Called them to request an extension so that my elec. Was not shut off… had till the 12th as …
I called and Wendy answered. She was very polite and helpful. I reported a leaning light pole with wires hanging out of the top of it. Again, very polite help from Wendy!
Anytime I’ve called they have been 👍 great!!! I’ve called for payment extension a couple of times and they have been more than willing to work with. Also when I was in the process of buying my house the electric was getting shut off the …
Good service and reliable when you need them the most
Why can’t we get our bill for the first of the month? This is my only monthly payment that screws my budget. And when I do make payment it takes forever to process.
Very kind employees they always go out of their way to help me I appreciate it greatly …
I want to thank WRECC for coming out and repairing the streetlight in front of our house.
Everyone there is really rude except for one person, Wendy, she is super friendly and helpful. Every time i have called and gotten someone other than her they are very rude and do not have any manners. I told one of them thank you for their …
This place is a joke. Horrible customer service! Does not care about their customer and are very greedy. Make sure if you have someone steal your card information you call and update it with them because you will be charged $375! It’s …
Can you PLEASE HURRY UP AND TURN ON ELECTRICITY!!!! Never had this long with no electricity with BGMU and I HATE BGMU!!! Just bought grocery’s and over pay you all ANYWAY!!! Hurry UP!!!!
This company literally extorts your money right from you trashy service and even trashier customer service
Bills are always ridiculously high for no reason. Last few months have been especially high. We always make sure to turn off anything we’re not using and never touch the thermostat. The nights have been warmer. Absolutely no reason for 400 …
Just got off the phone with Wendy. Great customer service, took the time to answer my questions and she was very helpful👍 …
They have one call line only.. so if someone is on the phone taking forever asking questions no one else can call in to report outages… when u do manage to get someone on the phone they rude and need to check their attitudes in today’s …