Washington Hospital Healthcare System

Hospital, Washington Hospital Healthcare System

Washington Hospital Healthcare System is proud to offer leading healthcare services to patients in the area since 1958. Visit our 341-bed acute-care … See more

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Washington Hospital Healthcare System Reviews ( 189 )

  1. (Translated by Google) Excellent service they attended me super fast, all the staff was very friendly. I was going through the worst pain of my life and they calmed my pain with medication and were very attentive. 5 stars because I don’t …

  2. Hospital is not fit for even 1 star ,
    Staff is not responding in time and even emergencies cases also they took minimum 1 hrs – they do not know the meaning of emergency even, careless staff.

  3. I went in for a back pains that I was rating at 9’s and 10’s and I sat there for 4 hours to only be told to take these medications and go to another health clinic they didn’t even look at me

  4. The staff didn’t treated my grandpa good and bothers him when he had a stroke,at night just because he doesn’t talk that much English and he says help for something but they dont care very bad at treating other people

  5. This place is a fraud when it comes to billing. ALWAYS ask them for a full itemized bill and you will surely find items they are charging you/your insurance for which you never used.

  6. Horrible service. Especially in the emergency department. It’s sad the way they treat people. Something needs to be done about the service here.

  7. Didn’t send me any bill and didn’t file any insurance claim, went directly to debt collector; wouldn’t even take my insurance information when I called, horrible attitude

  8. I really don’t like here the major of the staff is either in a bad mood, and I amited in the hospital for pain I was there for 8 hrs and the bill was 15k dollars and have filled as “uninsured” patient when I gave them all my medical paperwork

  9. I usually joke around when I review other places, because I make joke reviews, but when I was about to joke review this place I saw an onload of reviews saying how terrible the service was, and how terrifying it was, I legitimately give …

  10. It was OK the staff weren’t the friendly or really caring but overall the doctors help my brother really well with his horrible stomach ace but you need to improve staff such as nurses and other workers

  11. Service is very bad. Nurses are don’t listen or follow what’s written in the file.
    When I asked them to do certain things, nurses ignored, that resulted in complication.

  12. My dad had trouble breathing and was in pain, so we went to the E.R. The security guard was more concern about checking us for weapons then letting us enter the building. This place is a joke!

  13. I traveled from Las Vegas to Fremont to have Dr.Mary Maish perform a Heller Myotomy,due to Achalasia.The day before surgery I had a pre-op appointment at 8:am,to do paperwork,labs, chest X-ray ,etc.I was done by 9:am .Everyone I met was so …

  14. I wonder when someone is going to sue this place or file a report with edd for discrimination in the hiring process. If you are not the same race as the recruiter, you are not going to get hired, period.

  15. Yet another emergency department trip, this time for what turned out to be a painful, but relatively minor sports injury. Excellent attention and care by the staff, and a really easy, positive experience.

  16. They want to charge covid-19 testing as a visit to the ER. With how the situation is they should do it for free or at least charge a small fee instead of wanting to rip people off. Pretty disappointed.

  17. Had to bring my kid into the emergency room, then he was kept overnight for evaluation. Caring and knowledgeable staff, great communication. Good, good experience.

  18. Worst hospital in the bay. Do not visit this hospital emergency as the doctors are unethical, liars, crooks. They are not following the oath they take when they become doctor’s. They are fooling the system.

  19. the waiting is long, some drs are mean,one dr told me one day, u don’t have anything and don’t shake hands, he barely did a a good checking on me, another time the nurse throw me the clothes u wear there in my face, don’t like, don’t have another option near me

  20. This is one of the useless hospitals we have been to in Bayarea. We took our child for emergency for breathing difficultly and they took more than two and half hours for the doctor to even see him.

  21. Very insensitive and unprofessional staff, valet, and security. Some wonderful nurses, some rude – unfortunately only one in Fremont outside of Kaiser. Parking is a mess as well!

  22. Yikes!!! This hospital is a complete joke stay away at all cost. Go to Sutter Health where they have high quality service. Washington Hospital is like Walmart a complete dump.

  23. This hospital will let you die. Then diagnose you with a mental disorder within two minutes. Lie about your illness. They must have something wrong with THEIR minds to treat people the way the do. This hospital should be shut down.

  24. the worst ER experience . specially the doctor is very rude . my kid was sick and try to find the reason and how we can help . The doctor didn’t try to diagnose her and we felt very embarrassed since he kept asking what worries us to come here even my kid is sick . If we know the reason why she is sick . why do we go visit ER ?

  25. Totally missed the diagnosis of a fracture in my 95 year-old morher’s femur. We were told at least 5 times by the doctors that she did not have a fracture when, in fact she did.

  26. The experience of sub rate doctors, and the incompetent billing makes this being my closest hospital terrifying. It’s so bad I’m considering moving from Fremont to be closer to a competent medical facility which would not cause me harm in an emergency and then bill me multiple times at incorrect rates.

  27. ER is horrible (with the exception of some terrific nurses) – even if they are “in network” with your insurance, most of the providers and services that you will encounter won’t be and all of them will Balance Bill you after the fact. Surprise!!!!

  28. I don’t know about emergency department but I just had an emergency c section here.. and they saved my child by doing it at the right time… Also my baby was in NICU from when she’s born.. they’re taking care more than parents could.. They …

  29. My middle daughter is always have an emergency. We always going to Washington Hospital ER . It’s always take me to wait about 10-15 min no longer !
    Stuff is very professional & helpful !
    Thank You !!!

  30. Went to have dental appointment and the security doesn’t let me walk thru the sidewalk in order to get to the bart station as the google map recommended, instead she insisted that the parking lot area is only for the employees. So instead of a four minutes walk under the sun, it turned into a 15 minutes walk. Clap clap

  31. I usually check my account once a month to make sure I don’t owe anything. I haven’t been here in 3 months, but now I see there is a $90 bill from a visit 3 months ago. Okay, whatever…I try to find how I can pay it online, since I never …

  32. One of the ICU nurse looked the other way when patient was screaming from Pain. Solution to everything is morphine and off you go. Never trust your X-rays because it always come back clear even if they see cancer. Worst hospital ever. May God be with everyone who enters

  33. After 2 in patient visits coming in through the ER, I can only express how fortunate we are to have this hospital in our community. Great staff and OUTSTANDING nursing care.

  34. Fremont police brought me their and they tried adding on multiple treatments put me in a choke hold when I refused to give blood knowing full well as I told them I had 3 glasses of wine in the last hour police laughed and took pictures …

  35. HEART PATIENTS: DO NOT GO HERE..My brother in law was admitted to this hell hole and for two weeks. He walked in with water gain from his heart. Washington made him lay in bed for two weeks, they let his health deteriorate beyond sick. They …

  36. Very bad service, I can say it worst.. They will not take care if patients well and process, bills anything will not go in a fine manner. I strongly strongly suggest do not go to this hospital until and unless you know a responsible doctor …

  37. Well it was going to be a 5 star review if not for the nurse named Shobna. She was not at all helpful couldn’t answer any questions we had. Would not even give a straight answer and proceeded to argue with me when I was asking for a time …

  38. My father just had a brain tumor removed at this hospital and spent about 10 days there. We saw nothing but the most courteous, professional, and compassionate service and care from everyone there, from receptionists to nurses to doctors.

  39. Not helpful staff that would get you to a doctor at all. Specially few phone operators like Julien, Elizabeth M., Selfie S. always find ways how to stop you going to see a doctor. I am quite sure the doctors and other upper level staff …

  40. One of the worst hospital service i have ever seen.whole crap. I Will never recommend to any one.During my stay for 6 days they did not clean the room,they did not give the medication on time,i have to call them and ask for medication due …

  41. It is very unusual to have a hosp now without private rooms. The emergency dept has guerneys separated by curtains, the inpatient rooms are also shared, including the bathroom and shower. Think about this, someone is sick enough to be …

  42. Beware, went to the ER, and was correctly treated (Ok actually) they recommended additional checks, and that was not done by a Doctor in my network , but that was done by an Out Of Network doctor, it looks like it is a common practice, …

  43. This place is just crap for the lack of a better word ! Came to emergency, since my mom was unwell. went to urgent care, thinking mom could be having some form of vertigo and they sent us to emergency. between the 2 places within a matter …

  44. Worst hospital “Emergency care” don’t go here if you want to get treated. Staffs are rude, system is a mess, no symphaty to the patient, wrong information and instruction given.. I will give this hospital negative star if it’s available.

  45. Do not go here for a covid test they charge you for a emergency room visit of 600$ for a covid test and try to say the did more.. Also when I did have covid on went back and was treated so poorly when they were done with my 11000 $ X-ray …

  46. seriously. .the worst experience. . had stroke.. can’t move or talk.. they treat me bad.. i saw hematologist and neurologist once in 5 days.. they never called my regular neurologist. all the specialists are on contract.. so please go somewhere else in case of emergency. .

  47. Unfriendly staff, negligent and delay in taking cases. Dont understand the patients condition and will make you wait for long. Onething is for sure, better be prepared to pay higher medical bills compared to other medical facilities. They …

  48. This hospital will have you take off your ventless N95 mask and put on a less secure surgical mask. So far this is the only hospital in the bay area that is doing this. So if there is another hospital you can go to and be safe with your …

  49. Just went there to get tested for covid since I just got sick about three days ago. One of the only places open on Saturday and they accepted me without an appointment. They were super professional, helpful and really fast and easy process. I was there for 15 and I was on my way. Thank you to everyone and be safe!

  50. Had an emergency and had taken a friend here due to a bad burn. The people were rude and they dont care. Its very sad that this is accepted in this profession. I see noone responding to the bad experiences that are being reported. You would …

  51. medical service is ok. But the billing department is a disaster. For the same service they charged three times and without any expense detail. The woman of the billing department I called was terrible, she dose not answer your call immediately, ask you to leave a message , maybe she will call back, with a very rude attitude.

  52. Doctor never even showed up. Billed $6,000. Sent to collections. Billing department gave wrong information, gave important information late, and to top it off you can only pay via snail mail. Treated and talked to so poorly. I feel like …

  53. I used WH, from the day my children were born.They have the best care, then today, best
    Nursing care, very professional. Now aftet 40 years, i came back to have my …

  54. I took my wife to their ER this Saturday and she was treated very well with ER staff. And she said most of the staff were very friendly and kind. Worth to give them a five star review from our last visit.

  55. Horrible service. If you are having mental crisis they are no help. Do not come here. They sent 8 people in to give me two shots. I was so scared and it gave me an anxiety attack. They were yelling at me “how many drinks did you have …

  56. This hospital sent home a homicidal and suicidal family member who threatened everyone with a knife and to burn the house down. The cops transported him to their ER, where they didn’t get him any help and tried to get my family to take him …

  57. Great Public Hospital
    Paying taxes for free public services are worthwhile in healthcare. Emergency call included a fire medic and ambulance staff pick up within 5 minutes from the …

  58. Worst quality of service they have no humanity not helpful the nurse David was yelling at me because I asked him for help and when I requested his supervisor Carl he was the worst not helpful at all and I wasn’t feeling well. at all went to …

  59. Bedside matter was best I seen in long time. Good to great, professional treatment from Doctors to Nurses. One to two Nurse was on the hard side or having bad day. But, I wasn’t the best A1 patient 100 percent at Time either. Food best I ever had in a Hospital.

  60. Terrible experience with staff there since they even fabricated lab results, CT report, and also the unprofessional nurses there ignored the important changes of the patient. Can not believe how worse the persons working there but …

  61. Yikes, Just looking at the reviews of this place from other people makes me want to warn others to watch out for this hospital, especially students who wish to volunteer here. They have such high standards, asking for 100 hours of Volunteer …

  62. I got very sick in Dec of 2018. Unfortunately this was the only hospital I could go in emergency due to Insurance. I felt tortured when 2 nurses put Catheter in n were very rude. Man who pushed my bed to take me to the ward didn’t know how …

  63. Stay away from Dr.Koo in the ER. Worst Dr ever. He will not come and see his patients till you have waited forever and you have complained about you have not seen after waiting 2 hrs in the ER bed. Then he comes and gives you fake …

  64. I would give NO star if there’s such a choice!
    They try their best to charge you high! The service is not that bad but the bill will make you crazy! Even if you have a very good insurance coverage (my …

  65. I do not believe that they practice good patient care otherwise they would have allowed me up with my mother who I am her main care giver to go with her to her appointment. We requested this in advance and I’m still not allowed to go up with her. This does not practice good patient care as she actually needs me with her.

  66. Worst hospital . All they looking after your pocket. I was almost lost my mom in that hospital until I transfered my mom to UCSF. This hospital doctor Kileru. He practice on patience . I don’t recommend anyone go there for surgery or …

  67. My name is Tyler McIver I came
    to Washington hospital and I had an infection MRSA it was bad enough it was almost in my blood the people here are helpful courteous and wonderful on the 4th …

  68. I went in the ER on Saturday with severe soar throat, unable to eat for 3 days, dehydration. They took me really quick, gave CT scan which confirmed abscess beside the tonsil, luckily no surgery was needed. They gave me IV, antibiotics, …

  69. This is a 1st class place.
    As you first was walk in you are immediately greeted by a security guard, who directs you to the front desk after inspecting any bags you might have. ((Trust …

  70. Refused to treat my dad because of his tattoos. Led to him getting a blood infection and having to amputate his finger. Left him in severe pain and had to go all the way to Highland hospital in Oakland to get treated. My grandma was also …

  71. This is the worst experience I’ve ever had at a hospital. I completely understand that this is a hard time due to Covid but I can assure you that I did not want to go to the ER just for fun. The receptionist was quite rude and the doctor …

  72. I can echo all the 1 star reviews. The ER department is terrible. Left me unattended for hours. Had to shout to get attention. And a huge bill in the end. I’d go with other providers if I had a choice.

  73. We were here for a delivery at the birthing center. Everything was good. The nurses helped us big time. There were with us every time we called them . My wife was not getting enough sleep after the delivery for multiple reasons. The only …

  74. I’ve been wanting to make this review, because of what happened the day I type this is unforgettable. My grandfather suffered a heart attack which only lasted him in the hospital for a day or two. My mother’s schedule that my grandfather …

  75. Went to get a COVID test and they do not tell you upfront that you need to have symptoms (I went to get a test before traveling) I waited for 1 hour and they let me into the room and took my blood pressure and temp and everything then after …

  76. My wife went to ER on Sunday afternoon. ER nurse Austin was friendly and very carefully inserting needle for my wife.
    The ER doctor was attentive to our concern and questions. Order all tests …

  77. They take care of you, but very unfriendly, leave you alone in the room for awhile before checking on you again. You get this vibe that you are inconveniencing them. I was there twice last year for a sever UTI. The second time I went in, in …

  78. This is a nice, new hospital and I think the staff are very nice and I could easily provided a five star review if it wasn’t for one thing – the noise. …

  79. The security vendor needs customer service training and an overall approach to the patient and family members. The rest of the employees are friendly and respectful.

  80. This hospital helped my family with they needed care in the ER. It did take patience on the individual treatment areas did make them comfortable. The outside waiting area will test you patience and tolerance. Staff was helpful and kind. …

  81. I just want to express my gratitude to the maternity ward! The Docs were fast and efficient, the nurses were super nice, professional and above all caring. Lactation therapist was super nice, almost mother like caring. Shoutout to the nutrition dept; they always came and fed us. Thank you for taking care of my family.

  82. My boyfriend was taken to emergency in an ambulance for severe back pain. He could barely walk and was screaming in pain. They took 2 hours to give him and pain medicine and the doctor finally came in at hour 3 to discharge him and didn’t …

  83. I saw my mother in the ER without a problem. The next day, in the main hospital, they wouldn’t let me in without proof of vaccination, which I didn’t have on me, nor would they deliver to her room anything I brought along. The lack of communication is appalling. These people are incompetent.

  84. I was taken to the ER because I lost consciousness after climbing up stairs and was billed $2400 for 2 blood tests and advil in 4 hours of being admitted and discharged. I just called to ask for support to help with medical bills. They told …

  85. Nothing but praise in this review, all the doctors, nurses and staff I interacted with deserve the 5 stars and more, I was admitted through ER, Kudos to the doctors and nurses working there, everyone I encountered cares, the staff is …

  86. Many nursing issues and incompetencies. Starting with an incorrect wristband in ER and having me walk unassisted to the restroom after being brought in via ER due to a syncope low O2 and BP. During my admission (telem) staff was not aware …

  87. the worst hospital I been to. I wish there was option for no stars. They treat people horribly. You are a joke to them. They will lie and lie!!!!!!!! and wont admit their mistakes. It just sucks the medical system here works this way, …

  88. The L&D floor and nursing staff are fantastic. I’ve had 5 kids here, and every single time it’s a 5 star experience. The nurses are knowledgeable and attentive without being overbearing. They take great care of you and the baby. Special …

  89. I had enormous pain on left lower abdomen so I went 1st to family doctor at Washington warm springs township on Mohave Drive after Dr.Collins exam me he determined it was best to go to Washington Emergency 🚨 2000 Mowry Ave Dr informed me he …

  90. Good luck dealing with their billing department, I think they’re on site twice a month. They refuse to provide their email address so you can’t email them, they are also not available on site and finally they never pick up their phones. If …

  91. If you can go somewhere else. Literally blew off all of my symptoms. Told me that my inability to feel my hands was because I was freaking out (I’ve had hemiplegia with migraines for years), didn’t want to believe that was a slurring my …

  92. This hospital system is a scam. Their mission statement should be updated to “we’re here to rip off anyone who walks in through that door”. Never go into their ER facility. If you do, prepare to sell off one of your kidneys and/or to sell …

  93. These murders refused my visits during covid 19 with proper document. Refused to transfer my aunt to a new location for hospic. They were extremely malicious. They falsified info till my aunt passed away. They allowed fowl play and gaming …

  94. My experience today was embarrassing and disheartening. I just moved to town a week ago and suffered from RA, HS, and chronic pain. I’m currently working on establishing my care team in town. In the meantime, my medication was packed …

  95. I am writing with regards to the positive experience I had with the Nurse taking care of my sister. Yesm (sorry if I misspelled) was very accommodating, reassuring, and provided most accurate update on my sister’s current condition on two …

  96. My mother was admitted to Washington Hospital on January 10, 2022 due to COVID-19. She was in a very serious condition because she usually needed oxygen to assist her breathing. I am very grateful to Dr. Hsu’s team in the ICU ward for the …

  97. Im disappointed in this hospital. It was always a well known quality hospital when i was a kid (90’s). First off i went in when my oxygen was low back in April for covid. I was sent home the same night at 3am diagnosed with covid pneumonia …

  98. If you know a patient has had a memory issues and a FALL RISK whyyyyyy doesnt the hospital put a bed alarm and chair alarm in the room?…He fell and had to get a CT ….they’ve always treated my family with kindness and respect. The ER …

  99. By far the most efficient and professional service of any ER I have utilized across the lower 48 states, Avrive,Get admitted assessed and treated in a very timely and courteous manner KUDDOS Washington Hospital

  100. Scheduling an appointment in this hospital is long process and most of time they don’t pickup the phones. I called them for appointment and I left a message. I got a call after 7-8 days for booking appointment.

  101. I see why the rating are horrible here. No one is willing to communicate to people. I’ve been trying to find this location and anyone just assumed I know where to go when said the old ER Building. Im not from here.

  102. DO NOT COME HERE FOR MENTAL HEALTH/PSYCHIATRIC CARE. these people are the least compassionate group of “healthcare” providers I have ever met.
    The first lady flipped to the “sign here” page and I am not dumb enough to not …

  103. NEW UPDATE (3/23/2022) I just wanted to go into detail on the atrocious experience my family had to endure for nearly two weeks. Especially days leading up to my father’s passing, and moments after. …

  104. One of the worst hospitals i have seen . No care for patients, leave it babies and elderly. Worst service. Never recommend to anyone. Emergency services is horror. No one responds

  105. This review for the pre-procedure clinic. I don’t agree with the space configuration to check in patients. Basically every one in the waiting room, and those who are waiting in line, could hear everything that the patient at the counter is …

  106. Absolutely ridiculous. This was our third place we went to regarding our daughter and we waited over an hour in our room. We were never greeted by a nurse or anyone. What would have been a 15 min check turned into a 3 hour wait and a walk out.

  107. I have had multiple admissions with this hospital, and I can’t say anything other than I LOVE IT! No kidding! Over a year ago I had a massive heart attack and dropped dead right when paramedics arrived and resuscitation in the ambulance …

  108. We came to Washington Hospital from South Carolina to visit a patient here. Washington Hospital only allowed two people in per day. Total of three family members travel from South Carolina and one of us cannot see him daily. This is very …

  109. This hospital is a joke. They are thieves! I went in to ER department few months ago, firstly I waited 5 hours to be seen. Then when I went in, all they did was a bloodwork and kept me there for another 4 hours even after my results were …

  110. Visiting hours suck. 10am to 6pm. I can’t even work a normal 9am to 6pm and go visit after work. At least other hospitals make it till 8pm. Well people can visit there loved ones after work

  111. I gave birth at this hospital a few days ago and was so touched on the service and quality of my whole birth experience. All the staff and nurses were extremely professional, polite and helpful. They went out of their way and were always …

  112. The careful help of the staff made me feel the same care as my family. The doctor’s decisive treatment gave me a new life. Thanks to all the people who work here, and wish you happiness every day!

  113. They refuse to let anyone visit patients. Grandmother was at the hospital for several weeks, they didn’t take care of her. The nurses abused her to the point where she has bruises all over her body as though she was beaten and handled …

  114. The services is ziro my wife was in very critical condition I called the emergency room 15 minutes before when I leaving my home that I am on my way to the hospital that at least they have ready the wheelchair but when I rich there we …

  115. Sometimes they are rude… Sometimes they are helpful…… I hope they didn’t inject me with the COVID vaccine against my will… I just don’t fully trust Washington hospital

  116. I asked the Ambulance 🚑 driver what is the best hospital in the area and they said “Washington Hospital”. They were right. See everyone there treats you with respect and is dedicated to you getting better. The food has improved and the kitchen staff is always willing to work with you. Good going guys. …

  117. My mother used to work in administration here. It is a poverty-ridden hospital that medical professionals only match with because they don’t have the grades or qualifications to be accepted anywhere else, however, it is the best you will …

  118. Yes was sick I was placed on hold and pinned down by 8 to 12 staff i told them i refuse test and medicine they ended pumping me with medicine anyways and taking my blood and I’m pinned helpless and a nurse reaches in my my hoodie stole my …

  119. Had hip replacement surgery on 12/6/2022 and was released the next morning. The entire staff was very professional, proficient and friendly. I was well informed of the entire process along the way. I don’t remember everyone but nurse …

  120. No help I was suffering from COVID there were no wheelchair yet I waited for 3 hr later was called inside and without informing why what they did all tests and x-ray which were unecessary as the problem I came in was for heaviness in chest …

  121. Very poor experience. I took my wife to the ER as she was continuously vomiting with traces of blood. After being admitted we waited for over an hour but were not seen by any doctor. A nurse tried to start IV hydration. She punctured three …

  122. I’m in ER waiting to be seen. I’m experiencing chest pain & dizziness, headache. They appeared to be crowed when I walked into the waiting room area. So far I’ve been waiting for 1 1/2 hours. We will see what kind of care is providing once I reach the back end. I’ve had both good and bad experiences here… So we’ll see!

  123. I went into the ED last night regarding head pain, hip and back pain, etc. that was possibly related to an earlier fall… The Practicing Physician was Dr. Bhatti, Naveenpal, Nurse Christina, the triage nurse was excellent, as well as the …

  124. Please be very careful with there billing. I keep getting surprises even after now 1 year. Challenge the wrong billing they do. I ended up doing that and came to know they billed against a different guarantor and failed so they charged my …

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