Waste Connections is a dumpster rental, waste management services, and garbage pickup service serving Phoenix and surrounding areas. We are an industry leader in waste management services throughout the U.S. and Canada. From serving the business owners in our communities to construction workers on the job site building our future, we are committed to providing sustainable waste management solutions that you can rely on to make your life easier. Waste Connections commercial waste collection provides your business with a range of containers and service schedules for your garbage pickup needs. Residential garbage recycling is available wherever we offer garbage pickup as well.
| Friday | 6AM to 4PM |
| Saturday | 7AM to 1PM |
| Sunday | Closed |
| Monday | 6AM to 4PM |
| Tuesday | 6AM to 4PM |
| Wednesday | 6AM to 4PM |
| Thursday | 6AM to 4PM |
3755 S Royal Palm Rd, Apache Junction, AZ 85119
Worst customer phone service ever. I have three lines on hold right now and I have been on hold over 10 minutes. Hey if American Airlines, Comcast etc can take a message and call you back instead of keeping you on hold you would think they guys could figure that out, it isn’t rocket surgery.
I have used multiple RAD products and have had great experiences; specifically with Melissa Hopkins… her customer service is remarkable and she is always willing to help. Keep up the great work and thank you!
I received TWO automated calls which said my trash would be picked up on Wednesdays vs Thursdays. The garbage cans have been outside since Tuesday night and have not yet been collected. I called the Tucson number and I am #42 awaiting customer service. This is thoroughly unacceptable.
Going on 5th time they have picked up my trash but not my recycling. I don’t know what is so hard about it. They both get picked up on the same day. Called in several times to complain. Nothing gets resolved.
I am in an HOA and stuck with this company. They can change pricing at any time, not notify customers of the change or reason for pricing change, and do not care about their customers. I have left multiple messages with ‘management’ and never received a return call.
Bill went up $12 without being notified!?!?!?!? Called and the only option I was given to decrease it was auto-pay. I guess they want it on auto pay so they can just increase the cost whenever they want and have it be less noticeable. …
I have to give the Drivers a High Five i switch in October 2016 to RAD and since then i have notice twice when our recycle bin has been overflowing and the driver has dump some on the ground they have gotten out of the truck and pick up the …
Trash was not picked up 2 weeks in a roll. When I called, the rep said she didn’t know why it was not picked up. I had to wait 30 minutes each time to speak with a rep. I cancelled the service.
The lid on our trash container must had fallin’ out of during pick up. So I called RAD to notify them and the clearly told me that they would have an employee come by after trash pick up to repair it or replace it. Well it’s the next day …
I have been with this place three years and I love they three month deal I will take $48 for three months over $92 a month from other company. Thank you RAD
RAD recently bought out AZ Sanitation, with whom I’d never had problems. This week, the pickup date was changed with no notice. On top of that, recycling was never picked up and despite waiting on hold for an hour, they have no answers as …
Stay away from this company, my bill recently more than doubled just in the last six months without any notice. When I called the reason they gave me, was it cost more for them them to recycle. I didnt want to stop recycling so I gave them …
I represent a neighborhood in NW Tucson, and we have to call once a month when they miss us. Then we wait 30 minutes on hold to get through. Much less expensive tham WM but you get what you pay for.
They are always helpful when my battery is dead on my dump trailer and have jumper cables
Horrible service I called to see why they didnt pick up my trash they said because it rained and I’m responsible to call them and schedule another pick up for an additional $50.00 republic services and waste management have no issues …
We love RAD and always get quick service and fair pricing. Our sales Rep Melissa H. takes great care of us and goes out of her way to make sure we remain happy customers.
This company is fantastic. Love the monthly bulk pickups – so easy! Everyone I’ve met from this company has been great.
We have used them for our new build and now additional shop and no issues at all. Lisa in the toilet department is great! We will definitely use them again.
Worst custumer service! My previous waste company was bought by RAD, they did not send a single letter to inform us about that, nor an invoice for the “new” service. Then I get an overdue payment letter. When I called about it they tell me …
Terrible service and even worse Corporate staff. I called Jennifer in Corporate and she fought with me and basically called me a liar. This, for a company that charges 3-4 dollars per week or less for garbage pickup. We never even got …
Melissa Stephenson has been so helpful while trying to figure out the best option for my Association! She responds to emails in minutes, and even went out on property herself to verify what options will work. Best customer service I’ve had in a long time! 10/10 would recommend.
Our previous company in Tucson was bought out by RAD a few months ago. I far prefer to work with a more local company, but the service has been such that we’re going to switch. A couple of missed pickups, unanswered voice mails, changing …
I’ve never had so much trouble with trash pick up since switching to RAD. Had my prices raised the next month after switching and they do not take anything if the lid isn’t closed or if a box is flattened but won’t fit in the container they …
it seems that RAD is now trying to increase their charges. Question is, did they get the ACC approval to raise prices since they are a utility company, or are they like SRP, exempt form the ACC and can do as they wish? I get maybe 6 …
Save yourself any trouble and go elsewhere. This company doesn’t know left from right. They tell you one thing, then do another.
Never showed up after waiting for days. HORRIBLE experience and management is awful. Literally hung up on me! Still waiting for my refund because they charge without providing the service. Do NOT use!
Mad props for service! I had a large box in my can that stuck fast when trying to dump. That awesome employee got out of the truck, fought the box free, and then placed it loosely across the top of the can to dump again. I watched from …
Never had a problem. Price is half of their competitors for same service. 90% of the people in our neighborhood use RAD.
RAD purchased my trash company and I had nothing but problems with them. Once purchased they changed my account number but kept cashing my checks. It took several months for them to figure out what was going on so my hobby was calling …
So the driver breaks off a wheel picking up trash today making it very difficult to move. CAlled the office and can’t come by and replace for another week. Totally unacceptable service.
For 2 weeks in a row now my trash is not been picked up on Tuesday. I called right away disposal and they said my trash pickup day had been changed to Wednesday. I was also informed that I was notified of this period I informed a lady that …
I dont think RAD is great nor horrible. But their communication needs improvement. I rarely go the phonecall route, usually website instead. Theyll accept your request, but fail at giving you confirmation. Ive requested special pick ups and …
I have used RAD for several years. My household has been reduced to one person and asked to have my recycling bin picked up because I no longer need it. I was told it would be a $30 charge to remove THEIR recycling can. I canceled my service completely.
$50 minimum $9 vest that’s not told to you before you dump your stuff
Horrible customer service. Takes 45 minutes to get a rep on phone. Before rectifying an issue, RAD attempts to blame the customer. No call backs, ever. Hack job would be too complimentary.
Worst, customer service ever, so un orginzed and un profesional. I dont see how this business can stay running.
As a commercial customer, RAD and their rep Melissa have been outstanding In their customer service and response time. My go to company. Thank you for all you do.
they are not very professional and it is a nuisance to try to call for one must wait an hour to talk to anyone…they miss pick ups
I had problems with this company a few months back about not picking up my trash can they left me a message that said if my lids were open they would not pick up my trash cans okay today they forget to pick up my trash all together and all my neighbors and tell me they can’t send somebody out until next week
It’s a busy place. But they do a good job at handling it. I love that if you pay an extra 10 bucks, they will pull your load out for you.
Worthless company. I only use them because they are only $10 a month for service. I guess you get what you pay for. I have been calling for weeks…3 maybe 4 weeks at the point. Their voicemail promises you will get a call back the next …
Terrible…. Would give half a star if I could…my trash hasn’t been dumped in 2 weeks…but my neighbors has… This is the third time this has happened… I called last week and spoke to a woman in the office. But that obviously didn’t …
I don’t recommend this company my price went up they don’t explain why???? so if I could I would give 0 start pls go to another company. From $50 went up $70 without a warning. I’m going to start look for another options
Absolutely TERRIBLE!!!!!!! I could not be more annoyed!!! Twice in the last month they have completely missed our trash and one other time they randomly decided to change the pickup day without notifying us so we missed it then too. Our …
Has only picked up my recycling once an all of October. That is after 7 calls to them. I am on hold now. Yesterday (Nov 1st) our neighborhood was skipped as well. Up until September, I had zero
Black trash can not emptied Sat. 7/9/16!
Cannot leave out ; homeowner assoc.
Rules. …
This drop off site used to be reasonable… We hauled in some yard trimmings and found out they have raised their rates and are now forceing you to buy a safety vest even if wearing bright colors. The guy driving around the yard was so …
very very very bad place. the vest for $ 9. you have to re-form even if the line is up to 1 mile. deposit $80
They literally repossessed my garbage cans! I had them on quarterly automatic withdraw. They never reached out to let me know there was an issue with the card they had on file. Not a call, email, or letter. One stupid payment of around $40 …
They did not pick up trash New Years Eve, New years Day , Sat, Sunday now back to Monday and so we are charged for a day of service we did not receive.
The recycle bin broken, won’t fix or pick up trash. The hinge broke two months ago when the garbage truck slammed the bin onto the ground. I reported this to RAD. No response. Now, RAD will not pick up the recycle even though I am still paying for pick up. No one will bother to respond.
Each time I tried to contact customer service the wait was so long that I lost the connection [or they cut me off]. I was number 19 in line, this company may be worse than the cable providers!! I’m canceling my service, if I can contact them!!!
I am still waiting for the return of the 2 trash bins they took away when our HOA supposedly stopped doing business with them. It has been a month.
Cancelled our service area for no reason with a very short notice , left 2 cans full of trash out front and there office is terrible at answering calls ….should be negative stars
Paid in person at the office for new service on a Thursday and was told the soonest they can drop off a can is on the following Monday. Monday comes ….NO CAN ! I called before they closed and was told that they ‘ran out of cans’. So now I …
Terrible service..Even if current your ignored.Another “fine print ” in your contract is if you are past due, they go take it from your last payment method with no notice.My bill $90 every 2 months with RAD $101 every three months with WM and picked up when scheduled
pick up my trash that has been sitting on the curbe for over 2 weeks.
or I will simply dump it at your corporate office front door. …
This company is incompetent. They have missed two of my last six weekly trash pickups, and were five days late on another. When I called this morning to see when they were coming, I was 57th in line.
The worst service ever. Now I see why the rating are so low. They have no respect for their paying customers. I scheduled a bulk pickup in which I have a confirmation for. The website clearly offers a bulk link to schedule pick-up. I call …
Poor customer service and ridiculous late fees that should not be applied due to their error!! Wish I could switch companies. Tried to tell me that invoices and notices were sent out in March to the email address on the account, the funny …
We went to the free recycle day yesterday at the RAD center and everyone was extremely helpful and friendly. Glad to have this service to help get rid of hard to dispose of items.
I don’t think RAD is good company. They doesn’t pick up my trash completely and make mess our street. It takes forever to connect if you call them.
This place is ridiculous. AZS sold the company to them without notifying customers. When I got an upcharged bill from RAD I was confused with NO explanation at all. I called and after sitting on hold for over 30 minutes I was told they …
Always on time. Dependable and inexpensive. If anything happens to spill while they dump your trash container, they always pick-up the resulting mess. Had Western Waste before, glad we made the switch
Really sorry to have to edit this review, which used to be 5 star. This company doubled their rates with virtually no explanation. When I call to speak with them, I wait over half an hour to speak with someone every time. I’ve had my bins …
This company recently took over another company and I waited over one hour to get through to a live person because I need to stop service due to a move out of state, and when I finally was caller #1, I got switched over to an overflow voice …
one they raised rates without notice, second the drivers drive to fast and are always leaving trash on the streets ,this is what iam paying for,to pick-up my trash on the street. shame on you guys, very unhappy customer!
We dropped off some documents for recycling/destruction on 1-13-18. We were extremely pleased with the staff! Well organized, and greeted you with a smile. Very pleasant experience, definitely above other companies in that business, in our experience. Thanks again.
Had to move my truck twice while dumping because workers couldn’t agree on where there customers should unload. Worker used profanity. Girl at the pay window was on the phone the whole time complaining about men.
You really shouldn’t have to sit on hold for over an hour and a half then when you finally get down to caller number two BE HUNG UP ON … I hate this company! I hate the people that work here, they have garbage attitudes…
Worst customer service I have ever experienced!!!! I will be switching trash services because of Robert. He is rude and does not belong in customer service. He should find a new profession.
HORRIBLE. They haven’t came for our trash for an entire month! Always a problem with them skipping to come. When you try to call there’s a wait of 70+ callers, you’re on hold for more than an hour.
WARNING!! Do not use this company if it can be avoided. They have gradually kicked the rates over the past 6 mths without notice by at least 30-35%. Then if they fail to pick up your trash one morning out of the 4x’s a month they pickup, …
DON’T LET THEM STEAL YOUR MONEY!!
My husband and I have been with the company for about a year. Originally we had …
Three pick ups in the month of April, no cancellation notice, We have never been late. Matter of fact we just paid our bill. since we paid the bill April 1st they have showed up three time to get our trash. We call, drive and find the …
Just got a bill for $800. to dump our monthly dumpster. Employee we talked to was so rude. Amazing. Cancelled today. Beware.
Every time my bill is due it always a four or five dollars higher each month. When I first got the front load trash can was 50.00 bucks a month now it up to 69.95 a month. They don’t even tell you that price went up. I’ve called them numerous times for an explaination and they tell me it’s a service fee. Really?
I very much agree with the fact that they don’t take all of your trash, but they sure leave enough oil leaks in front of your house. You take your trash out, and the next day trash can gone! Called and spoke to some idiot that told me my …
It is a miracle that this company is in business!! If you’re looking for good customer service and acountability your not going to get it from this unprofessional sack of clowns!… Lol …
My trash can has been broken due to one of there drivers, and they claimed they would bring a new one, I’ve been trying to contact via email and phone, it’s been three weeks with out a trash can that is absolutely ridiculous!!!! My trash is literally piled up!!!
For the last couple of months they haven’t been picking up the recycle on the correct day and sometimes not at all. Then last week our pickup day was changed and as a customer I was not told. This week the Trash was not picked up. When I …
Use another company if you can. If you are going to the dump, don’t use their trash disposal service it’s a rip off compared the the dump down the street
I missed my trash pick up and called these yahoos right away. I left a VM and they say they will call you back within 24 hrs. I did politely request a pick up at the end of the day. I did apologize for the inconvenience. I too am a garbage …
I can’t emphasis enough how much I hate this service. I’m stuck with them due to our HOA. I waited an hour to just talk to someone, they don’t take all of our trash. They left a bunch of boxes! If I could give them a zero, I would! Just ridiculous!
What a trouble company they are supposed to pull payment from the account dont pull it till past due then when you call them on it they close the account and dont tell you when you call up and ask why they didn’t pick up the trash they say …
The truck cracked open the entire side of the recycle dumpster. The trash falls out. Unusable. Have called 3 times to get a new recycling dumpster.
Only excuses. Worst service!
Every bill is a pain to pay! One page says my email isn’t registered yet when I attempt to register it, it says that it’s registered. Calling?? Average is #18 on number of calls ahead of me. The trucks leave the cans in the road yet when …
Yes I was very impressed with the company this morning all the men were right out rock and roll before the sun came up and they try to be down by four in the afternoon picking up trash all day long it’s an easy job but somebody’s got to do it and I need men there they farted
We have been with them for years, they are quite possibly the worst company we have had for trash service. Sad. We have them due to the HOA’s choice where we live.
Service is fine but 3 price increases in the last year and calling on hold an hour asked to cancel 2nd can and a week later still on bill. One more increase I’ll go back to Waste Management.
They have missed our garbage pickup a couple times but to their credit they are nice on the phone and are willing and happy to come back out and pick up the missed trash.
I tried calling for a whole week and was like caller # 16.. Held and Held and still caller # 16..Finally the recording said leave name and number and someone will call you back within 24 hrs..Guess what??? Finally got thur today, I tried to …
I DO NOT RECOMMEND THIS COMPANY!!!
Just as everyone else is saying, this company has gone down hill. I was a …
I just called to get some pricing and was on hold for 10 minutes then, the call just dropped. Even if they’re the cheapest service, I’m not going with them. I was told i had a 16 minutes wait and was instead hug up on. Dont’ go with this …
I called up the Tucson residential office (different times of day and different days) was immediately transferred to their overflow voicemail. They never called me back in the 24 hours they prommised .. I cannot keep take off of work to wait for their call back. I cannot answer my phone at work as it is not allowed.
Worst trash company ever! After service was taken over from AZ Sanitation,service fromRightAway Disposal went way down hill and fast! Watched as the truck went right by my house and neighbors with our dumpsters sitting out in plain sight. …
They are lucky I can’t give them less than one star! After 8yrs of using them, this company decided to end their service in my area. I received a voicemail on a Saturday telling me to have my bin accessable for pick up and that a letter …
It takes a lot to make me write a review and the 1.7 star rating for this company says it all. If I had the option of dropping their service I would, but I’m subject to the HOA and have absolutely NO recourse other than ranting online. …
They don’t answer phone calls and don’t pick up trash. Our bins have been collected once in October. We are terminating service
Bill went up I had paid for a year I got a bill after 9 months saying I owed for continuing service. The bill went up over $20 a quarter with no notice just a demand for more money when I had no expectations to need to pay it the service is lousy go with waste management if you can
If I could give no stars I would. After staying on hold for over a hour 2 months ago to cancel my service the automatic voice tells me to leave a message and “someone would get back with me” never called me back. Sent a email a few weeks …
Automatically charged the entire city $50 for trash can removal back in November when services don’t end until the end of March. How can a company charge for something they aren’t even doing?? Nobody came and removed the trash cans they …
Very terrible customer service and not even speak about “management”. They picked up my bins for no reason it was their mistake and still made me go without my trash bins for a week now today they will not deliever them because someone made …
Terrible service. Have called several times because our trash was not picked up. Will be changing vendors. Apparently Arizona Sanitation sold out to this company. Still waiting for our trash to be picked up!!!!!!
Horrible customer service. I had my cans out the night before pick up. They picked up my recycling can but not the trash. I called the following day and the lady told me she would call me back after she found out why it wasn’t picked …
They have more than doubled the price of my trash service since I started with them …
Im very happy with there service. Customer service has always been respectful, I call and email and they return to my message promptly.
I gave them a star for prices and a star for the recycle pick up. Unreliable trash service. My bins are placed out the night before with lids closed and my recycle gets picked up but they constantly don’t pick up the trash bin. I’m in a …
Despite all of the reviews, I’ve never had an unpleasant experience with them . Since we have been using this company I’ve never had an issue. The costumer service lady from the Tucson office Essa has a great attitude and is always very helpful ! Definitely recommend this company !
Always professional Prices have gone up that’s normal nowadays
I know it’s strange but this dump is amazing! Travis the dozer operator was awesome huge help removing the tile from my trailer, saved my back thank you!
This company is the worst trash disposal company in Arizona. They change your pick up day without notice, or don’t show up. When you call to find out why they didn’t pick up the trash, and this is if you can even get a human on the other …
I just needed to check the post holiday pickup schedule, and saw their ratings, it made me feel bad enough to compel me to write a review. I’ve had RAD for 9 years straight now. (Residential, county island, mesa) They always come out. They …
Over 8 weeks we had 3 issues of pickup. Today I called twice 8 hours apart and they still have not picked up. Missed our whole street. They are now 3 days late.
I want to give 0 stars! Absolutely terrible customer service. I was with AZ Sanitation. RAD bought that company and now I’m having a hard time contacting them. No one answers the phone. Just try calling their customer service number. No idea how they are in business.
So inept. So when they took over , all sorts of issues , billing and pickup . The customer service number just went unanswered. Made it through that. …
I called in to see if they service my area, which they don’t.. But the woman I spoke with on the phone was super friendly and helpful! She offered me two other companies she thought may service my area, one of which I had already called and …
Go with anyone else. They bought out local waste management company. Billing is horrible. Pick up is horrible. Customer service is atrocious. Pun intended this company is garbage!
If my trash gets picked up, I’m lucky. This company has awful service. I call to tell them my trash didn’t get picked up, and they tell me they will send a truck back out but it never comes. This happens all the time!
Worst customer service! Good luck getting them to care about any issues you have with them. Even the “supervisor” claimed to look into something and was never heard from again. Will be changing companies soon.
This company has awsome customer service. From the ladies that answer the phones to the guys who pick up the dumpsters, great customer service from them all. The guy who picked up the large dumpster and brought another one went beyond great customer service. I appreciate the way this company operates.
They dont want you to reach corporate because of their service level is poor from management down Ive placed a complaint with the Attorney General today I called 3 times and reps will not give me a manager. Ive had trash accumilated since a …
Yesterday was the third time they haven’t picked up our trash. We have called them several times today to get them to pick up. They said their driver came yesterday and we didnt have our trash out. We have video showing we put it out the …
We’ve been with RAD 4 or 5 year, we liked that they took various types of plastics. In the last 6 months they changed our delivery date without notice and they just increased the rate by $21/qtr with no notice. Not to mention EVER time you …
I have spent over an hour on hold between two calls. Each time I made it to #1 and was then dropped after asking me to leave a name, number and message. Sorry, that’s not happening. Maybe the way to handle this is to say I won’t pay the bill I was calling about and wait for you to call me about the past due account.
I wish we could go back to local garbage men with the men on the back. The town was so much cleaner. They don’t pick up the trash if it is full and the lids lifted a little. I would much rather go to the dump then use RAD garbage. I hate the profits don’t go to our community and they don’t get all the trash. They need to be boycotted.
Expensive and rip people off they say it’s 45 a ton I took a short bed half ton pick up with yard weeds when i scaled out she informed me I was over a ton and charged me 65 I wouldn’t recommend this place to anyone. I wonder how much money this place actually gets a year over charging people.
Awful company. Zero customer service. Skip service every month. Absolutely no customer focus. Do not ever try them, they really have nothing to offer
This company has the worst customer service. I had called to cancel in 2018 they state i never did when i received an invoice in January 2020. They are now charging me fees when company was Arizona sanitary and fees with RAD. They are the WORST!!
I paid my bill this morning, a little late because I didn’t get my regular billing statement, and even though I have reference numbers for my payment the driver would not accept the information. I asked him to call in and he said he can’t. …
RAD sucks. We signed up for this service for recycling, which they cancelled 2 weeks into our service (when they knew when we signed up they would be cancelling.) Took 3-4 calls to get our cans delivered, came about 1.5 weeks after they …
Update 5/22/18: After being a happy customer for almost 3 years, I just opened my bill showing a 30% price increase. Who does this? I understand that costs go up but this is too much at one time. Price for trash and recycling is now …
seems like I am contacting this company every week! Hold time is ridiculous- over 30 min wait time… They inform you that your trash will be picked up but do not come nor call you informing you that they “ran out of time” having us, the …
You pay 3 months in advance, and if you move within this time you do not get a refund for unused services. That is the most bogus thing ever from a company. Waste management was way better…..
I had service for one year. Didn’t receive a bill on the last quarter then they came with no phone call no follow up notice just came and picked up bins . When I called they said 20 late charge 30 pick up plus 30 to re-deliver the bins . SCAM ARTIST. Steer clear of these scammers
Would be a 1 star rating except I don’t have an issue with the trash pickup service just the administrative side. I was charged a $30 late fee for not paying an invoice “timely”. I did not receive the invoice and as soon as I did I paid …
I have had Right Away Disposal doing my trash pick up at two locations for two years now. They were great for the first year, The last nine months they are to be nice “The most incompetent Company I have ever dealt with. It is to the point …
Ridiculous system they are running here. Waited 30 min to get on scale then unload. Then had to get back in line again to weight out on the same scale. Will never come here again. …
Very poor service, they damage the trash can and tell you the soonest they can fix it or replace it is ON the day you are scheduled for service!! WOW!! How do they expect us to put the trash out??? We even called 1st thing Monday being service is Friday and this is all they can do! This is pretty inadequate and absurd.
Horrible customer service. I had my cans out the night before pick up. They picked up my recycling can but not the trash. I called the following day and the lady told me she would call me back after she found out why it wasn’t picked …
I’m only giving one star because it’s not an option to give zero. I have never had a worse experience with a company all I want to do is give someone money and have my trash picked up. We recently moved and the containers were not delivered …
Doubled the rate, no notice, no apology. Rate changed from $18/month, to $30/month. When I called them, they said cost of doing business went up. I asked if they sent out any form of communication, and was told no, the bill was the …
I was charged a fee for nonpayment when I had paid. They said that they had no record of my payment. Had to scan and email a copy of my cancelled check to them to get it straightened out but not before holding for more than a half hour. …
Always helpful and when I ordered a large bin they were on time. Very accommodating when I forgot to put out my bin, they came by! The price is great , 20 dollars a month! I paid double that in Illinois!
Over Fourth of July someone set my trash can on fire. I tried to do the right thing and call and let them know what happened. They are making me pay for a new trash can even though I don’t need one. The one a have is fine and completely …
If I could give them zero stars I would. Several billing issues, wait for an hour on the phone to talk to someone. High prices. Just canceled our services. Save yourself the hassle–go with Waste Management.
If I could give a negative star I would. Fees go up constantly. They refuse to help customers with anything, but are super willing to add fees. Just be careful if you do choose this company, and be prepared to wait on hold 30+ minutes if you want to call and speak to a person about your bill.
Got a phone message this weekend with three days notice of termination of service with no reason why? Every payment has been on time. We were told we would receive a letter justifying the termination. When we received the letter no …
I have never had any of the issues that all these other reviews say. This place is always taken all of my trash and it’s been super fast way easier than going to the dump
This is the worst company I have I had to deal with, they can take your money but never bring your garbage containers to your house like they said they would. I have been waiting since last Wednesday and still nothing I call and now I am …
Yesterday I had a medical issue while walking back from the mailbox with our dog. I fell down and our RAD driver saw that I needed help. He stopped & helped me up, …
You sit on hold forever and then phone goes dead. Horrible service unless you want to pay a bill. Recently we have had a sloppy trash pick up guy spilling stuff, dropping cans or knocking them over. They drive too fast in residential areas. Our can lid was broken.
I HIGHLY recommend NOT using this company!!!! Their cost has gone up DRASTICALLY!!!! They now charge a minimum of $25 and force you to buy a $8 safety vest if you don’t bring one. What a rip off!!!!! I used to come here a lot, but I will be taking my business elsewhere now!!!!!!!
Pickup service is ok, customer service is average. What they are good at is constantly raising their prices without letting you know.
Not sure if switching trash companies will save me any money but I may do it anyway just out of pure spite.
Our services are consistently being missed, they never pick up the garbage or recycables when they are supposed to, we to have continually had to reach out to them to get them to do their job. If this was my business I would fire every …
The way this company works is to give a low price to get you in and raise the price to be higher than everyone else. Then they don’t pick up the phone and they don’t call you back. The low review score is real but should be lower.
Customer service is the absolute worst. Actually it doesn’t exist. They never answer the phone and they never return voicemail messages. The fees keep going up and now they tack on an administrative fee, what a joke. They know they have a monopoly on this business so they do what they want.
Through no fault of mine we are forced to change trash company’s but you are charging me $50 to pickup my can and since you have collected it already thru automatic billing I would like that returned to me since I plan to return your can back my self J Stoner 906 E Pima Ave. Apache Junction
Thinking of using their residential service dont do it. They have missed pickup 7 times here and there with once a week pickup. Cans sat at street for a week last time and still there, 2 Tuesday in a row. Call in and they say they will call …
$50 to dump a washing machine and old grill. Most expensive transfer station I’ve ever seen. I’d really like to know which politicians they pay to allow such high rates.
I really thought RAD is the only honest and reliable disposal company after trying out anything else available out here. Little did I know I will feel sorry I went with them. Recently, as others are saying as well they raised the monthly …
$51 to dump some tree branches from the back of my f150, not even completely full. Prices posted were “out of date” on an 11×8 sheet of paper and not easily seen unless looking for it and already at the service window. Waits just as long as anywhere else. Cant say I’ll be going back.
We were with az sanitation which apparently has now changed to r.a.d, they haven’t picked up my trash in 3 almost 4 weeks, stated that our address was not on their route. stated they would go this past Friday and still haven’t picked up! why pay for service if they cannot pick up trash
After them not separating trash and recycling for months but continuing to charge us and then them not picking up my recycling last week I finally had enough. I called to cancel my service yesterday. I was caller number 1 but sat on hold …
I have been on hold for many hours waiting to talk to their customer service. This is not an exaggeration. Each time I call I am caller number 60 or above. (Today I was 64). The last two times I called I couldn’t wait more than 30 …
I canceled my service with them in August and they are still sending me invoices even though they picked up the cans already. They are also sending me late fees from not paying the invoices that have come after the cancellation. I have …
Does any one work answering calls. I been trying to get a hold of them for the past 2 weeks. I call and stay on line for 15 minuets and after that it discounts. Every time. I use to have Az sanitation but I guess know it’s RAD service. …
When your Home gets flooded and you have to pay an immense amount of money, and personal time, one would think that they could call their handy Trashmen for assistance that is paid for. Trash customer service for a Trash company could be a …
They repeatedly miss picking up our trash or recycling and it’s a 20 minute hold to speak with them. After multiple complaints and years of issues – they offered me a $7.62 credit. …
I have been with this company for several years but the last month they have not picked up our or the rest of the subdivion trash on the scheduled day in trying to call the office a very rude person said we didnt have it out in time we and …
Edit to add I called back on Monday waited for 10 min and got a person. She was very kind and looked into my service to find that or HOA is now paying our trash service, and we are good to cash the check! They picked up service as expected …
This company is the WORST! They charge $25 to dump no matter how small your load is and on top of that they require you to wear a safety vest. Don’t own one? No problem! They rip you off for that too. You can buy one from them. …
The worst company. And the worst customer service.still waiting on a Return call.GARBAGE WILL NOT BE PICKED UP AGAIN until THIS FRIDAY. Which will be three weeks.Bill is up to date.the want to be paid. Just don’t want to pickup people’s …
If I could give zero stars I would. The worst sanitation service I have ever dealt with. Company bought out the old company I had. No communication of such buyout. Just started sending bill from new company. Changed pick up day without …
They were supposed to deliver my trash cans on a Thursday but got nothing. Called said they will have someone pick up my trash, nothing, said next Thursday my cans will be delivered and still nothing then charged me for the time I haven’t even had the cans and a pick up fee. Received a $90 bill and never even got any trash cans.
I would rate lower if I could, after 40 minute wait on hold I was hung up on, they’ve missed my trash pick up, and the garbage can is falling apart from the use of their garbage trucks. Can’t get a hold of anyone to report the problems
Worst trash company I’ve ever used! They forget my route often and when you try to call them, your on hold for an hour or more and on top of that, you never get the help you need! Do Not use this trash company!!!!
This trash service deserves zero stars. Made arrangements for extra $85.00 to have 43 inch TV hauled away in their bulk collection for my area. Called 2pm yesterday 12/9/19 to make arrangement.Had to pay for hem the $85 up front made 3 …
Mike in Truck 104 has been picking up our trash for a while now. I absolutely adore this man. He is always happy, courteous, on time, willing to go the extra mile for us, and not to mention he is a fun guy! I wouldn’t want anyone else to every show up but him! Kudos Mike, you are an awesome person with super work ethics!
UNPROFESSIONAL customer service! I called because they didn’t pick up my garbage and the lady was arguing with me. Never sent out a letter on their policy for COVID and she argued with me over that .
Don’t get conned by this company.
Garbage was not picked up for 3 weeks, we were on auto-pay.
Payments were made they picked up the containers and charged me for lack of …
Wow…what a let down. How is it that when someone comes there on a monthly basis and shows resident id and proof with a utility bill do I have to come back and keep showing proof When I visit it monthly? This should be easily resolved by …
Another customer cancelled with no notice. We have a container full of trash sitting by the road that was supposed to be picked up on Monday. Today (Thursday) we got a letter stating that we were cancelled. No reason given. Our bill is paid …
After leaving this company for roll off inflation, driver repeatedly knocked over my Republic can located next to neighboring RAD cans. After 3 times of him purposely knocking over my can, the 4th time he decided to crush and destroy it with his truck. Very unprofessional.
When we moved in to our house, both our recycling and regular trash bins were filled with the previous owner’s trash. We called RAD and they came and picked up our bins AND gave us new ones. They were so helpful on the phone and we’ve been impressed with their service since!
Minimum $25 charge for up to 1200 lbs of junk. Make sure you have a safety vest, otherwise that’s $8. Overall very quick and easy place to dump your junk. Be sure to go on the scale on the right side of the building before and after dumping. The scale on the left side is for large trucks.
That’s it. I’m done! not even sure where to start, so here it all is:
– didn’t pickup when changing schedule.
– didn’t pickup when told they had missed pickup. …
*Final update – never did get refunded for paid in advance fees. It took them 4 calls and a month to pick up the cans and they billed me $30 anyway over a month later after I was assured a complete refund and no pickup fee. …
They have competitive rates and I have never had an issue with any of their customer service reps or drivers. They always pickup and I am a satisfied customer. I am surprised reading all these negative reviews?
The worst company ever. Unfortunately it’s the only one for MARICOPA MEADOWS IN MARICOPA. They randomly skip my house on both trash cans or one or the other. There is never boxes and trash hanging out. I follow the rules and pay my bills …
Good service but calling is a guaranteed 60 minutes on wait. Our service is $115 a month for two addresses and 4 cans. Not really that overpriced in my opinion. They have replaced our cans each time we requested for damage and we haven’t had any issues with pick up in over 2 years now.
Not worth the trouble. I have a business, a customers vehicle was blocking the trash. instead of common courtesy getting out of the truck or calling to let us know the driver just left. they were not friendly on the phone and informed me i …
Horrible customer service. Waited 3 hours for them to answer. Started off as caller number 68 and made it to caller number 2 and they hung up on me. Started over and waited another 2 hours for them to answer and when they finally did answer …
Customer Service us the worst. The reoresenrative do not listening cannot actually do anything without the respinse ifI will need to email my supervisor and they will contact you..what part do they not understand send paper billing ..do …
This is probably the 6th time the driver has pulled out trash from my garbage can and left it in my yard. Today was a rug that was in the middle of the trash can. A neighbor said they saw him pull it out and throw it in my drive way. The …
I’m rating the customer service NOT the actual service because I’ve yet to even speak with anyone. Was planning on getting a quote but each time I called, I’ve waited over 30 mins just for the call to drop. You definitely need more operators and by the reviews I don’t believe I’ll be needing a quote now.
I wish that I could give this company a negative rating. Long story short, this company use to be great until they were purchased by new owners. Our rate has increased without notice multiple times with in the last several months and they …
Terrible. They raised their prices by over 100% in the last year. Also made me buy a $10 safety vest. Then I sat there and watched a bunch of guys out there with no vest doing there thing. I paid $54 to dump about 100 lbs worth of trash. Ridiculous!!!!
Every thing I was going to say has already been said over and over again. Until fairly recently I have not had issues with their service but now they miss pick ups, specifically recycling, and when I call I am placed on hold for an hour. …
SCREWED CUSTOMERS ON DIRT ROADS
I was a very happy customer until November 2018 when RAD sent a letter telling me that they were discontinuing my service. Called them and found out that they …
My husband has worked for this company for 3 yrs. He is treated with utmost respect and family. They service most of our family. And they are very community orientated. …
We have no choice who we use because we live in a gated community during the winter months. I was on hold for 45 minutes this morning trying to put our pickup on vacation mode. Their time is much more valuable than mine. Super rude
They keep sending me a bill when I have not lived in that house for a year and four months. I have told them that, proved it and I’m still getting the bill. They are now saying if it’s not paid it will go to collections. Um what? Anything I …
They don’t pick up my trash on the day they are supposed to do it
I call leave a message near get a call back
I finally get a hold of someone I was told I would get a call back they don’t! …
First off, some of the reviewers seem confused. This is not the landfill, it is a transfer station. They have not once required us to have a vest and hardhat, like they do at the landfill. Perhaps they did this for a short time, but now …
Super disappointed! Bill went up $20 a quarter with no warning. When I called they said they don’t make any money on recycling (I don’t care why, I’m upset they didn’t notify me of the change). Then they charged my card for my bill …
I go to this dump weekly for business. I have been going here for the last 5 years, and it feels like every time i go it gets worse. The front desk lady is always on the phone and talking to her husband completely disrespecting the …
After one year of having their service we have missed pick up three times and they have not picked our garbage up in the last two weeks. I called they said their dispatcher would call me back on Friday I knew they wouldn’t call me back as usual this is the kind of service that you get with this company. They are terrible.
Use these guys for our contracting business. Order a 30 yard dumpster and get a 15 yard instead. Still bill you for a 30 yard. Brought to their attention and they offer us a credit. Which is fine to offset the faster pickup and replacement …
Terrible customer service driver claimed dumpster was moved so they were unable to pick it up. They sent another driver out who was supposed to call 30 mins prior to picking up and he called me when he arrived at the job site. Told the …
At weigh station our debit card fee was charged twice.We did not discover this until the next day which was a Sunday. On Monday we drove to the facility to discuss the duplicate charge in person, upon doing this we were told that they’re …
This company sucks.. I am canceling and getting waste management. I don’t care if I have to pay more, at least they will pick my trash up. If you’re thinking of getting service from this company, don’t do it. They don’t answer their phones either. Waste management is more professional and better service.
Horrible customer service, horrible service period! I have never known a waste company to pick up the can only but leave the flattened out and stacked neatly boxes next to the bin. They sure are cheap, they can’t even take boxes that don’t …
I actually went to their Transfer station in AJ. Upon arrival the weigh station takes either your I.D. or a credit card to be sure you come back to the station to get weighed out…I dumped off yard waste using my 2001 ford ranger short …
RAD employees are RAD! I just had one empty my recycle bin that saw me coming out with additional bags. He waived for me to dump them into the recycle bin, backed up and emptied it again. Several months ago another saw me struggling to help …
I received notifications of mail that will be delivered the following afternoon. Their bill arrived on the 22nd of March, however the statement was dated the first of March. During the past 3 years I have made several trips to the office …
I called ahead and the woman who answered are very nice and really helpful. Once we arrived the staff there were very friendly and talk with my boys about all the trucks and equipment. If we ever have a reason to dump bulk trash again we’ll choose RAD Recycling Center over any other options we have.
If you truly care about customer feedback then here you go. Can you please tell me why if I am 2nd in queue why I waited over 10 minutes for someone to answer and take my payment?? There is no real reason except people aren’t doing their …
Very expensive. 40 pounds of sticks and branches for $60.00. Yikes! However the dump area was clean and the staff was pleasant.
These people keep upping their quarterly cost up significantly. At this rate, I’m going to look for a different service that does not price gouge so much!
Price almost doubled for no reason, customer service was still awful.
Absolutely the worst customer service. Garbage trucks missed my house (again). The lady at the center told me it was my fault because either didn’t have it out in time or my lid wasn’t closed. Clearly I had it out in time since everyone …
THE WORST TRASH COLLECTION IN AZ! Customer service goes right along with that, sounds like your talking to a cigarette smoking bar hag or a teenager. Been with them over 3 yrs unfortunately. Don’t be delinquent on your payment, they will …
Don’t leave the bin in the middle of the driveway. Driver can’t even do his job right. Pay him more. Sheesh!!!
Their bulk pick up is a joke at best. You are limited to 4 cubic yards. OR number of items. YOU CAN NOT list more than 6 items! So they force you to go to THEIR dump. The last time I went it was $40! I’m sure it’s even more now!! You must …
Had an issue with my pick up on Tuesday. Neither my garbage or recycle cans were completely emptied. I called yesterday and the customer service rep said she would look into it. I did not get a callback by end of the day so I called again …
DO NOT DUMP HERE. Price gougers!! Do yourself a favor and go down 1 more block to republic services. Charged me $70 for 2 bedrooms worth of carpet. Also made me purchase a $10 safety vest. Of course they don’t tell you it’s a $70 minimum charge regardless of weight until after you dump. Insane pricing.
We cancelled service with them due to a hugh price increase. I am giving them a 1 star review because we have scheduled for them to retrieve their trash/recycling cans 4 times and they have yet to pick them up (or notify us that they …
Just got the new qtrly bill today and its gone up again. Its gone from $38 to $45 to $65 to $71 and now $102 in the last five years. Theres an admin fee on here for a fuel and material surcharge for $20.89……….. HUH???? WOW
Why don’t you hire more people to answer the phone and/or make a call back system? We all have lives and waiting on the phone with you for 30min + is not feasible.
So today I had a driver like on another occasion come and pick up my trash and for whatever reason lays my receptacle in front of my neighbors house or down the street don’t understand why he’s driving and emptying at the same time but I …
Noticed my bill was more this month by 20$. Would like to know if there was a price increase or if I missed something. Tried to contact thru the service number but after no response after 15 minutes, also was unable to connect thru web. How …
The customer service is so poor for this company. I always wait 25 to 30 minutes before anyone answers the phone. Today I received a paper notice left by my garbage man telling me I didn’t do my garbage correctly. This is the second time …
The driver for bulk pickup refused to take these “bundles” of tree limbs. Due to his lazy observation of the limbs being bundled or not. They in fact were bundled, as I’ve known RAD’s bulk pick up requirements for years. I made contact …
My family has used them for years as well as everyone in the neighborhood. Just last quarter they increased the regular 25$ monthly rate for trash to 28$ for Q2 and now in Q3 they decided to take advantage of us more and charge $36 per …
I’ve used this company about 20 years. Last weekend I took a load to the dump myself. AFTER I removed the waste from my trailer, I found out that the cost change about 6 months ago. It went from just under $20 to OVER $60 for a MINIMUM …
I just purchased a new home. I called before my move in date to get service set up. It took one month to get garbage cans dropped off. I have since had no garbage pickup. I have called on every day I have off, approximately 3 times per week …
Waste connection has been great! Sometimes I would forget to schedule bulk trash and they always found a way to fit me in. They also have been fantastic when it comes to roll off dumpster rentals. On occasion I have needed more than two and …
What’s up I spend all this time separating my recyclable and for the last month Right Away Disposal is throwing all recycling in trash truck. They are not even sending a recycling truck out anymore. What about our earth and keeping it clean.
Paid $85 for them to not show up. I was told 6am-6pm. Called them twice throughout the day (waiting more than 30 min both times) because my gut instinct told me this would happen. Disgusting business that has clearly come accustomed to leaching off of the people…
I have been fighting with my property management company and their “utility service” for the last week and half to get trash cans to my house. After a few emails to Jessica in a 3 hour span she was able to put the order together and …
Wish I could give this place 1 star! The lady at the counter was rude as hell, she didn’t tell me that it’s 10$ a tire to dispose of tires so I had to reload 3 of them… and 69$ for a matress and IKEA bedframe?! No thanks will no ever …
This trash company is absolutely horrible. Every time they pick up our trash they leave the garbage can in the middle of thedriveway or laid over in the street or laid over in the street across the driveway. My husband and I have called …
Last week only my recycle can was emptied. My trash can was forgotten. I simply filled out a missed service report and it was handled within 24 hours. …
My experience……….
The picture is the location of the door to the business office. The customer service was phenomenal! I was in and out and greeted with the friendliest of staff …
$40 minimum and $8 for a vest. Better off going to the real dump down the street and paying $8.85 with your Apache Junction ID and paying four dollars for a vest.
I received my last bill for a staggering 182.00 and change, due on December 1, 2022. I only put my trash cans out 2 x a month. Right away I started trying to call in to cancel service, multiple times. I was always caller # 30. Ridiculous. …
These guys like to randomly skip my trash bin 2-3 times a month yet will pick up the trash bin, which belongs to my neighbor, that it’s sitting right next to. No clue why. The bin is not overfilled and the top is closed. Do I need to stand …
Called to get get a quote for Trash service rep told me that you cannot put construction debris in their 4 yd containers. I’m a small handyman business and HVAC company and sometimes I have to put my shop vacuum debris small dry wall and …
I have not had previous issues until today. I watched the trash truck pick up my neighbors bins and skip mine, but yet my recycling got picked up. I called and spoke to customer service and they said they would call me within the hour to …