We able to go to the museum today with our homeschool co-op! Our kids had the best time! Mr. Scott was incredible and so knowledgeable! So many trucks to see and sit in! Thanks again!
Our guy out of the Sanford, Florida station who is the driver of our truck is Terrance in Truck Number 13036. When we moved into this house, he introduced himself as I was walking the container to the curb. Nice guy. If a finger-size piece …
One of the garbage truck drivers was being crude and rude to my 11 year old brother after asking a a question politely and should be fired for mistreating a child.
Called to have trash cans empty because they where missed they Never called or came to pick them up guess they just expecte u to wait till the next time
Been trying to get an Old fence pick up for almost two weeks now. Call many times and they’ll say they get back to me and no one does not a happy customer.
Trash pick up was Tuesday and my house was skipped over not just mines it seemed every other house but I called all week to get trash picked up spoke to supervisors and all ok they came out Friday and completely wasted my trash everywhere I …
I used to have a 1 star review because of my bad experience but thanks to tim your c.o.o. he snapped his fingers and resolved the issue next day!! Thanks tim!!! Now i have revised my review because of YOU!
Terrible service, we’ve had so many missed pick ups the last few months. We are told they will advise the supervisor and we continue to have missed pickups.
The worst waste company ever ! I don’t even have service with them and my landlord and I have been calling them for over a month to pick up there dumpster from the prior tenant that they still have not picked up !
Austin Kerper Always making sure that the trucks and everything arrive in a moment … Before I was at the JJ Waste company since I made the change, I noticed the difference
They helped me get a dumpster in a pinch when we really needed some help, austin kerper was the sales guy and he went above and beyond to make sure we got what we needed.. thanks again austin
The worst trash company ever. Very unprofessional people who don’t give a s..t about the costumers. I guess one becomes a trash after working with it. We need to do something to get them out of the contract with Gwinnett Co. in GA.
Worst service ever. They don’t pick up my trash when they are supposed to, no one answers the phone and the customer service staff are very rude. I would never use them again once my current service I paid for ends.
Horrible service, called 3 times left voicemail no response. After 3 weeks finally got in touch with a”lady” who talked over me then hung up on mute when i asked for my money back!! -5 stars… I mean how hard is it to run a damn garbage route? Idiots
Professional and Prompt. Container delivered to jobsite on time and transaction was a breeze from start to finish. Will be using your services again! Thanks!
Call numerous times about this particular situation when trash is picked up on delivery day the drivers and helpers pick the cans up from the Curve but after they’re done with the pickup the cans are all in the road including any trash that …
Horrible company and horrible customer service. I live in Lawrenceville GA and they keep missing pick up. You are on hold forever and if you get someone on the phone they are so rude. They don’t care. I have tried to get in touch with a …
I only call Wastepro and I only call Austin Kerper. Prices are unbeatable. I don’t have to sit on hold I shoot him a text and boom my dumpster is on site when I need it.
I am a former Ph.D analyst in the waste industry, working on performance metrics for the industry. I have analyzed Waste Management, Republic industries, as well as other publically traded waste contractors. I can state without a doubt that …
Today the employee actually hand dug out what he could rather than using the truck lift…called the company to complain and to have them come back and take the rest…came back reached in and took whathecould reach. Leaving waste bags from my dog and other itemswhat he could reach leaving
If I could give a negative number I would!! They are so unprofessional. I have had so many problems with my trash not being picked up, and now they are charging me double of what it is supposed to be! I call leave messages and no one ever …
I wish that I could go a month without calling customer service. From the rude person named Page to picking up recyclable whenever. Not to mention the trucks leaking hydraulic fluid in front of the house. This company sucks.
Every Monday the Waste Pro truck stops in front of my house and turns his garbage load. Papers Iand garbage fly out. I have to go out to pick up this trash. He sees me and keeps on going. I have called numerous times to complain. I …
Worst garbage company we’ve had in Longwood, FL in the last 25 years. Yard waste is left on the curb for 2 weeks or more and not picked up unless you call the company and complain. Tired of paying for services we don’t receive.
The absolute WORST company I have EVER dealt with. The rudest, most unprofessional office people and overcharging accounting office. One person even threatened to ruin my credit score if I didn’t pay a non-existent charge. Don’t hire these people.
07/17/2015
My service that Waste Pro provides in Buncombe County, NC could not be better. My garbage is collected on Tuesday unless we have bad weather in winter. …
Never had to deal with such idiots! F-4 sold,out to this company and it has been nothing but problems! Every week our cans are thrown in front of mail box! I have called and called lady is very nice but I have left notes telling them dont throw in from it mail box an it don’t work! Either they can’t read or they are just smartass!
My rep Austin Keeper goes above and beyond to make sure my business needs are met. Always responsive and meets my deadlines. Kudos to him and his team. 5 STARS
Waste Pro has been very responsive and has been doing a great! Austin Kerper, sales rep for Winter Park has been extremely helpful and very prompt to respond our needs. Thank you for all your hard work!!
Very upset Broke my can lids then raised there rates from $57.00 every 3 months to $79.68 every 3 months that ridiculous very poor service I have canceled my service and would definitely not recommend consumer beware
We are a seasonal account. This is the beginning of our 4th year with Waste Pro and very possibly our last! Up until this year our service was constant.
This year we re-started our service on Oct. 17th and our 1st pick was supposed …
My local rep Austin Kerper was so easy to work with and gave fast with delivery of the waste pro dumpsters. We had a massive clean out at a local house to take care… 3 full dumpsters later our problem was solved!
Over 30 years of complaints to this company. Always have to call about yard trash not being picked up on correct day, most of the time they take it with regular garbage. Neighborhood is always a mess on pickup days, trash left in the road, …
Price with length of contract on dumpster was the best I could find. When dumpster arrived, driver put the dumpster exactly where I wanted with extreme accuracy. Order processed over the phone and contract sent directly to my email. Extremely satisfied.
I have tried for over 2 years to get an online account set-up. I go thru the process and get the email for confirmation, click on it and it says account confirmation failed. I have called and left messages at corporate, no help there. …
For two years I have rented the same home. For two years I have consistently asked for the trash men to put the lid back on my can and to please not leave the can in the middle of the road. They continue to do so. After enough, I have …
The kids had the time of their lives at the Waste Pro Museum. We had a private tour with the world’s best tour guide, Scott. He was kind, professional, friendly, fun, hardworking, knowledgeable and amazing. He took the time to answer every …
I work for Office Depot and they have not picked up the garbage here in 3 weeks. I’ve called there Ft. Myers location and they do not answer there phone or return there messages, I even call the VP of SW Florida and he did not return my …
If you are able to use another service – Save yourself a ton of frustration and go somewhere else. The worst. They do not pick up their phone here in NC and their voice mail is always full. Must be too busy depositing $ into their bank accounts. Why do counties contract, obviously, incompetent companies that do not give a darn?
I have called and emailed NUMEROUS times about the trash collector. He empties my trash then puts my can right in the middle of my car-port. I have to get out of my truck in the rain to move it. EVERY TIME!. Their customer service SUCKS. …
This is the worst trash company ever. They were never on time, missing our trash pickup for several days most weeks. We canceled and it has been two weeks and they still haven’t picked up the bin. They don’t answer their phone and don’t …
I paid for a dumpster, and when I commuted to the job site and paid my crew to commute to the job site, it was not there. They took my money, and did not give me the product. There was nothing else to do but leave them a voicemail and …
I just got a bad experience after calling waste pro in Kenner, LA. I being a loyal costumer for almost 2 years and I got an automated message telling me that they did got my last payment. I mail a check to them 2-3 weeks ago and the postal …
I have made several complaints to waste pro and to the city of Cape Coral regarding this matter. For 2 weeks my trash was not picked up. Finally on week 3 some of our trash can was emptied but the other half was spewed all over driveway. …
Completely unprofessional. It took an hour to get someone on the phone. They took my money off my credit card for service. I get an email the next day stating they do not service my address and my money will be refunded in 3-5 business …
My employer BRC had me locate a company in the Palm Coast area and upon looking for good reviews and seeing almost all the other companies with poor reviews I chose Container Pro……A great choice….Professional ,Fast and Reasonable. If …
Sylvia at customer service went above and beyond her duties by calling me back first thing in the morning to complete my new service setup. I was at work but needed to get it taken care of and she made me a priority.
It is next impossible to decipher your bills. There is a whole page on the back on how to read it and I have about 20 invoices in front of me and none of the numbers and dates line up with anything I have. I really enjoy your people and …
While reviewing other comments .. I understand their pain.. I would think with the poor reviews, someone would do something!
My issue is that we have rental property that is a townhouses.. both had cans.. …
Waste pro missed yard trash pick up on Wednesday March 8. I called Thursday and spoke with Sarah and nothing. Called Friday spoke with Jean. Was told it was turned over to supervisor. Still nothing. Call today 3-13 spoke with another …
They won’t pick up our yard waste in Concord Woods. Skipped us for two weeks after the hurricane. Now they don’t like where we placed it. They say a supervisor will call back but no call forthcoming. I have called them twice. I hope …
I left a voicemail for a dumpster rental at a Substation for LCEC, and it wasn’t even one hour later when Yenny called me! She was extremely professional, friendly, polite, and helped me with all my questions! The prices are very …
These people are the absolute worst, they lack customer service, understanding, organization and communication to say the least. I have called since July 1st to try and have a renter move out cleaned up, SUPPOSEDLY a manager was sent to the …
The place is run like a well oiled machine. They let you sign out unwanted paint that has been dropped off by other people that’s still good for your own personal use.
I didn’t know what to expect having never rented a dumpster before. Service was amazing! The Driver was very helpful during the placement of the container and the customer service call center was knowledgeable and very helpful in providing me the information I needed. We will certainly use them again!
I work for an electrical contractor and as a company that needs a lot of dumpsters for multiple job sites, WastePro is absolutely the way to go. My sales rep Austin Kerper is more than helpful, always going above and beyond for whatever I …
Customer Service unprofessional over phone. When she answered she was obviously working from home and proceeded to yell at someone there before asking me what she could help me with! Not cool. She sounded tired and uninteresting in helping …
Sharon did a great job in helping me solve my problem, she is great, and EDWIN my driver is excellant in my pickup i get back door service sincerely JOHN
I would like the Thank Waste Pro Corporate Office and Sharon Stewart for handling a yard waste issue that I couldnt get done at the local level. Their prompt and professional service is GREATLY appreciated by this customer. Thank you Sharon
Don’t sign up for Wastepro. This has been the absolute worse service ever. They never picked up my garbage, they picked up the neighbors and drove right by our house. I called Wastepro all day and never got anyone to answer the phone or …
They continue to leave garbage in my waste can. I’ve called the last two days and I’ve been told they will return late afternoon to pick it up. Three days in the hot sun! No one ever returned. They reach in the can and take what they can …
These guys are great. No argument they are the best guys we have ever had. Always on time and working hard. I live in Fairways Country Club in Orlando and I have to compliment the guys on truck number 398 on March 4, 2019. They are the same guys who are always here and they are great.
Run by complete, incompetent idiots. Had this company for a few years and got nothing but headaches and problems with them. they have incisisincon pick up times. They will pass your house completely and not return to get your trash. I have …
I have been with waste pro Athens for a while now. I canceled today. I hear of people paying 18$ a month and someone next to me was quoted 18$ and I am charged 22$. I asked how the charge is calculated, they say by where you live. Ok. The …
This company is so unprofessional. They have missed my trash and recycling pickup multiple times. Drive marks as not at curbside. However trash in my subdivision is never at curbside. Never get a return call back from local center or cooperate office. So sad I ever gave them a dollar
Our trash was not being picked up. Somehow our account was switched to another driver. I called the office a few times and left messages. When they did call me back they explained the reason the trash wasn’t picked up and said our …
Terrible customer service. All the other cities that they brag about, should call me and pay attention to the ratings. Ratings are important. They never answer their phone or call you back. My town just passes the buck back to Waste pro. I …
In providing Employee Benefit consulting services for Waste Pro, it has been a pleasure working with their C-Suite and HR Teams – they are some of the best in the business. They listen, ask great questions and think through our …
I called yesterday and was told they would only take 3 items of large items. My neighbor had at least 30 huge items and they picked everything up. I have alot of junk. Why is she getting special treatment? I have the video. B.s.
I have used Waste Pro dozens of times in central Florida for all my job sites and projects that are to big for my personal dumpsters. Austin Kerper, the representative I normally deal with is extremely competent, fast, professional, and has …
Crew missed my yard waste on Wednesday ,the regular pu day. Called and was assured it would be picked up. The Crew picked it up on Thursday. Thank you for your prompt response.
Austin went above and beyond to make sure we were taking care of. He even personally met me on site to make sure we got the size that we needed. Moving into a new office can be stressful but having him on our side handling the waste …
Waste Pro is a great company and I have been a customer for years. Anytime I call for help they are so responsive and helpful. I also enjoy following how active they are in the communities they work in.
Absolutely ridiculous. I have had issues for 4 weeks straight now. I’ve had this service for years and every now and then I need to contact them for resolution. The first 2 weeks the driver has been lazy and is not getting out of the truck …
It is really easy to bad mouth a service industry worker. These guys are human and a occasionaly make a mistake or 2. In my case they accidentally threw away an entire trash can didn’t pull it out of the truck. I called them and went over …
Our recycling is scheduled to be picked up every other Monday. Every other Tuesday I call to report that we were missed and there is a 50% chance that it will even happen. We are up to more that a 50% missed rating year to date. What is …
I have requested numerous times for bulk pick up, always promised pick up within few days, has been 4 weeks, garbage still sits in my yard, garbage does not belong to me.
The most unprofessional business transaction I’ve ever dealt with. I ordered a dumpster 5 days in advance from when I needed it delivered, they took the money from my credit card then never delivered the dumpster. I left messages and …
I own a commercial real estate company and have over 90 properties so we use a ton of trash vendors. My rep Austin Kerper actually listens and does what he says he will do. Having someone keeping his word is half the battle and I know if …
Excellent customer service, communication, friendly and accommodating staff throughout the entire transaction. Jenny, in particular, is an exceptional member of the Container Pro USA team and worked with me when I needed a last minute …
Johnny Allen and assistant Tim Hicks are always friendly and awesome and never leave a mess. We are lucky to have them for service in our area. Please recognize them accordingly.
WastePro consistently fails in my community. A couple of years ago there was a time of 1 to 2 months where they weren’t picking up our trash, and the only reason I got a refund was because I called the main office repeatedly. …
Driver was professional – on time – and i was amazed how quickly the dumpster was delivered and how close they got it to my project – and then equally amazed how fast they picked it up.
If I could leave less than one star, I would! I signed up for Waste Pro residential trash service four months ago and I am still waiting for trash cans! It is always a different story when I call about the cans…they were delivered to the …
I paid for service 7/24/2020 and was told to leave trash on the curb until I get the container. Of course, I didn’t because I think that is poor advice, considering there are animals and birds in the neighborhood. I’ve called several times …
Driver: Curtis, Helper: Treus, Truck#562
These 2 employees always go above and beyond whenever I have my yard debris out and I appreciate how much they work and are Always extremely nice and both are very valued for the hard work they do!!!
The experience we have had with the waste pickup and recycle pick up has been outstanding. The men on both trucks are courteous, friendly, caring and are dedicated to their job and serving our community. My pails/bins often end up by the …
Waste Pro demonstrates how a company should operate. First, it cares about its people; safety is paramount for Waste Pro and its industry. Employees have opportunities to gain more responsibility and pay over time. Secondly, the way Waste …
Driver dropped off a dumster, cleaned it out, and picked it up. The Driver was on time, professional and hard working and got the job done quickly and without any error. Driver left the job site in great condition!
Terrance, Driver of truck 13036 has always been a great asset to our neighborhood!!! Always friendly, he and his helper make a difference, thank you for what you do
The waste pro historic museum was absolutely incredible! Wonderful tour with tons of information and trucks to see. My son absolutely loved it. Can’t thank you all enough. Scott was a fantastic guide.
Waste Pro is the most professional company I have dealt with in central Florida. Always on time and goes out of there way to get the job done. Very professional workers and they go above and beyond. Thank you for your great service. …
I would like you to know how far and above Jamesha went to help me resolve a serious situation. My mother is a chemo patient and accidentally over paid her residential service by $6000+ she missed the decimal. Jamesha immediately rectified …
This is for Terrance – Truck #13036
Terrance is always super polite and helpful. I feel many times he and his helper go out of the way to satisfy customer needs and maintain the beauty of our …
I signed up for service in January 2021 with a February 1 start and pick up date on Mondays. In 8 Monday’s they have picked up my garbage 1x on a Wednesday after I called multiple times. I call every week and get the same customer service …
My personal opinion is Waste pro is a great company that thrives to always do the right thing for its clients. It is family owned and the staff I have met strive for excellence.
This company has been servicing our neighborhood for many years & we have been very pleased with the level of service we receive. My sister & I live next door to each other, she is widowed & our route crew, Lamar & Travis have gone above & …
We went to the garbage truck museum in Sanford and had a tour with Mr Scott. It was a great time for everyone. I hope to go again soon with others. I recommend everyone go and see this museum. Bring a fan it gets hot. Mr Scott was great with the kids and very friendly
We have been with Wastepro for the 8 years we have lived in our house. Curtis & Trevis are always friendly and helpful if I have a special request for junk removal. They place our bins in a convenient location and not just thrown back in the yard.
FL Institute of CFOs (fiCFO) has worked with Cort Sabina, CFO for WastePro, and his leadership team for over 8 years. Each and everyone delivering impeccable service and excellence in all they do. The WastePro team works together in a …
When the garbage truck is a block away, this little boy darts to the door jumping up & down and yelling “whatsthat” (all one word). He is obsessed with the garbage truck and our garbage men are like no other. Curtis Davis and Trevis …
I am so thankful to waste pro for helping us out . My special thanks goes to Ms. Tracy V , who has gone above and beyond to resolve our issue . I wish her and you all , the success . God Bless
i found out corporate does care!!! i would highly recommend this business to everyone. fantastic service- i have been a customer for 7 years now. (thank you Sharon!!!)
My son said it was the best day if his life. Everyone with a truck enthusiast needs to visit waste pro’s truck museum. We will definitely be back next time we’re in town.
Special thanks to Jeune and Jorge truck# 1671 for stopping for me to bring them my garbage container after forgetting to take out the trash the night before. We have bears and other critters in the area so have to take trash out in the mornings and sometimes run late!
I toured the vintage garbage truck collection with my 5 year old son. It’s a very impressive collection of beautifully restored trucks. Scott our guide was very informative and my son loved it!
Completely walked away from the contract with my city, leaving us with piles of rotting garbage. A court ordered them to follow the contract and they still don’t care. Then they have the gall to “accidentally” send past due invoices for …
I was having a problem getting my local Waste Pro office to pick up a TV I had put out at the curb. After 5 weeks and a few phone calls to my local office, I called the corporate office in Longwood, FL. I spoke with a kind, helpful person …
I’ve requested a trash can several months ago and after much follow-up we were delivered a recycled bin instead of a 95 gallon trash can that we have requested for. When I called again to complain, they said to keep the recycle bin and they …
Spoke with Sharon Stewart the Admin. Assistant at the Corporate office today after our dumpster had been skipped for routine service. Talk about getting things done! The truck returned within the hour! Sharon gets things done and deserves to be recognized! Well done.
I’ll admit, I didn’t use their services and based on the behavior and lack of care/safety, I NEVER WILL! Today while taking my family to the local theme park, one of their driver grew impatient and decided to use his truck to aggressively …
I had the pleasure of working with Sharon at the corporate office on a local issue that became a little lost to follow-up. She patiently took my many calls and ran my issue up the flag pole, keeping me posted every step along the way. Once …
Just wanted to let everyone know that I called corporate office and Sharron Stewart listened to my problem which was dumster hadn’t been emptied in 2 weeks. Less Than 1 hour my dumpster was emptied. Sharron followed up and was awesome …
I would give Zero stars if they allowed. Started service September 2022 and it has been 1 month now and NO ONE has shown up to pick up my garbage. Constant calls to office and told they will pick up next day. Requested refund 10/17/22 and …
I was having a difficult time getting a recycling bin for the home we are now renting at. I kept calling back my local office number & they kept giving me a later date that they would be delivering it. After about 3 months I called the …
I usually don’t have bad things to say about this company, when things go wrong. I call and they make it right. Today I called the Sanford office, or a what think is the Sanford Florida office. The lady that I spoke with was the most …
Sanford, FL Waste Pro
Truck #1652 with Driver- Robert & Helper – Vincent
Two great young men, they were very polite and helpful removing curbside garbage.
I just want to give a great review and a compliment to Jammar and his colleague. They did a great job helping us out taking care of the trash and cleaning all over the place here at Arbors at Maitland summit. Their truck is the number 525.
Jeune and Thomas service my garage/trash removal on truck 1671.
They are polite, courteous and always have a smile and wave.
I wanted to acknowledge their good job! …
Be nice if they would actually deliver the trash/recycling bins! Been waiting 6 months! Seems like my family is getting pushed to the back of the delivery list. Especially when people who just moved in last week have already received theirs! Do better!!!
Travis and Curtis, that run the Pasadena route in Longwood are always courteous and friendly. From what I’ve seen and experienced they are always polite, always speak and once I was late bring the trash to the curb and they hadn’t gotten far, they came back and got my trash. They are doing an amazing job.
What a special and wonderful gem for kids (and adults!)! This was an awesome experience seeing all decades of garbage trucks. They are beautifully and meticulously restored – even trucks from the 20s! Scott, the museum curator, was so …
We able to go to the museum today with our homeschool co-op! Our kids had the best time! Mr. Scott was incredible and so knowledgeable! So many trucks to see and sit in! Thanks again!
very nice drivers and helpful.
Our guy out of the Sanford, Florida station who is the driver of our truck is Terrance in Truck Number 13036. When we moved into this house, he introduced himself as I was walking the container to the curb. Nice guy. If a finger-size piece …
These people are a joke.
Great service!
👍🏼👍🏼👍🏼 …
Great company to work for.
The best Company in Central Floridaa
Don’t bother trying to call them, they don’t answer phones!
Great service.Very freindly. Everything was on time.
Great customer service. Very afforable.
So proud to a part of a great company.
Very Professional
Sylvia was very helpful and professional.
Waste pro is great
Still waiting for 3 days for recycling pick up that never came by
If I could give less than a store I would, y’all suck
Always great service!!
Their customer service is outstanding. Would definitely recommend them to people.
Always friendly and helpful!
Can’t get them to pickup branches. What do we pay you for?
Idiots, these people have no idea what service means. Promises after promises but no action.
They always drop garbage on the ground and don’t pick it up and this is the third time they have taken my own personal trash cans worst service ever
Great customer service. Jenny was very helpful and explained everything. Thank you
Very unprofessional
It’s our Monday. We are supposed to get trash and recycling. We got nothing. Now, they are closed and no way to get a person on the line to explain….
Tried submitting a Job application, their website was coded so terribly that I couldn’t submit and was able to find multiple security flaws.
Container was delivered promptly. Customer service was good.
The customer service was amazing! All of my questions were answered and pick up/ delivery was a cinch.
They take your money, the dont send bills and they never take your trash. Send your service somewhere else
My trash wasn’t dumped for two weeks and I’m paying for waste service.
What a joke! Tried calling their main number is out of service , this company is a total disaster missing pick ups, stay away from them!
Next day delivery and on time. Prices are reasonable. Customer service is superb.
One of the garbage truck drivers was being crude and rude to my 11 year old brother after asking a a question politely and should be fired for mistreating a child.
Called to have trash cans empty because they where missed they Never called or came to pick them up guess they just expecte u to wait till the next time
My rep Austin is awesome and takes great care of me at a great price
This company has always been professional and helpful.
Some of the hardest working people I have seen. After 3 years of picking up on every holiday, finally a day off for the 4th of July!
Been trying to get an Old fence pick up for almost two weeks now. Call many times and they’ll say they get back to me and no one does not a happy customer.
Called on a Friday, delivered new dumpster Monday morning. Great service.
Very reliable service. Has the dumpster here within one day.
Men who delivery them are nice .
Would recommend using them
Customer service was excellent. Delivery scheduled quickly. Easy to use. Guidance was helpful.
Trash pick up was Tuesday and my house was skipped over not just mines it seemed every other house but I called all week to get trash picked up spoke to supervisors and all ok they came out Friday and completely wasted my trash everywhere I …
I used to have a 1 star review because of my bad experience but thanks to tim your c.o.o. he snapped his fingers and resolved the issue next day!! Thanks tim!!! Now i have revised my review because of YOU!
Terrible service, we’ve had so many missed pick ups the last few months. We are told they will advise the supervisor and we continue to have missed pickups.
The guys who are on the truck in Winsor Manor in Longwood are always very courteous and helpful, they do a great job!
Austin Kerper is my rep and I’ll never use anyone else. Always on time and much cheaper then any other prices I am quoted.
Every friday I can expect my trash picked up and when i get home, it’s always gone. Very reliable.
The worst waste company ever ! I don’t even have service with them and my landlord and I have been calling them for over a month to pick up there dumpster from the prior tenant that they still have not picked up !
Austin Kerper Always making sure that the trucks and everything arrive in a moment … Before I was at the JJ Waste company since I made the change, I noticed the difference
Carla was kind and very helpful getting us set up with trash service at our new house!
They helped me get a dumpster in a pinch when we really needed some help, austin kerper was the sales guy and he went above and beyond to make sure we got what we needed.. thanks again austin
Waste Pro is a very good company – competitive and dependable
Waste Pro is a fantastic community based company.
The worst trash company ever. Very unprofessional people who don’t give a s..t about the costumers. I guess one becomes a trash after working with it. We need to do something to get them out of the contract with Gwinnett Co. in GA.
Worst service ever. They don’t pick up my trash when they are supposed to, no one answers the phone and the customer service staff are very rude. I would never use them again once my current service I paid for ends.
Horrible service, called 3 times left voicemail no response. After 3 weeks finally got in touch with a”lady” who talked over me then hung up on mute when i asked for my money back!! -5 stars… I mean how hard is it to run a damn garbage route? Idiots
Professional and Prompt. Container delivered to jobsite on time and transaction was a breeze from start to finish. Will be using your services again! Thanks!
Call numerous times about this particular situation when trash is picked up on delivery day the drivers and helpers pick the cans up from the Curve but after they’re done with the pickup the cans are all in the road including any trash that …
Great job from Curtis and Travis, Truck # 562. Thank you,
Best waste pick-up service I’ve ever had. Crew is professional, friendly and hard working. Two outstanding employees for Waste Pro
Horrible company and horrible customer service. I live in Lawrenceville GA and they keep missing pick up. You are on hold forever and if you get someone on the phone they are so rude. They don’t care. I have tried to get in touch with a …
I only call Wastepro and I only call Austin Kerper. Prices are unbeatable. I don’t have to sit on hold I shoot him a text and boom my dumpster is on site when I need it.
I am a former Ph.D analyst in the waste industry, working on performance metrics for the industry. I have analyzed Waste Management, Republic industries, as well as other publically traded waste contractors. I can state without a doubt that …
Curtis and Trevis do a great job! Always on time, professional, and kind!
Today the employee actually hand dug out what he could rather than using the truck lift…called the company to complain and to have them come back and take the rest…came back reached in and took whathecould reach. Leaving waste bags from my dog and other itemswhat he could reach leaving
If I could give a negative number I would!! They are so unprofessional. I have had so many problems with my trash not being picked up, and now they are charging me double of what it is supposed to be! I call leave messages and no one ever …
I wish that I could go a month without calling customer service. From the rude person named Page to picking up recyclable whenever. Not to mention the trucks leaking hydraulic fluid in front of the house. This company sucks.
Every Monday the Waste Pro truck stops in front of my house and turns his garbage load. Papers Iand garbage fly out. I have to go out to pick up this trash. He sees me and keeps on going. I have called numerous times to complain. I …
Worst garbage company we’ve had in Longwood, FL in the last 25 years. Yard waste is left on the curb for 2 weeks or more and not picked up unless you call the company and complain. Tired of paying for services we don’t receive.
The absolute WORST company I have EVER dealt with. The rudest, most unprofessional office people and overcharging accounting office. One person even threatened to ruin my credit score if I didn’t pay a non-existent charge. Don’t hire these people.
07/17/2015
My service that Waste Pro provides in Buncombe County, NC could not be better. My garbage is collected on Tuesday unless we have bad weather in winter. …
Never had to deal with such idiots! F-4 sold,out to this company and it has been nothing but problems! Every week our cans are thrown in front of mail box! I have called and called lady is very nice but I have left notes telling them dont throw in from it mail box an it don’t work! Either they can’t read or they are just smartass!
My rep Austin Keeper goes above and beyond to make sure my business needs are met. Always responsive and meets my deadlines. Kudos to him and his team. 5 STARS
Great service and dependable for 17 years. The crews are professional and always get the job done. Would recommend to any business or homeowner.
Waste Pro has been very responsive and has been doing a great! Austin Kerper, sales rep for Winter Park has been extremely helpful and very prompt to respond our needs. Thank you for all your hard work!!
I’m in Longwood off of Grant Street and E Bay Avenue. I have two properties and my service guys are the best. They take great care of us.
Very upset Broke my can lids then raised there rates from $57.00 every 3 months to $79.68 every 3 months that ridiculous very poor service I have canceled my service and would definitely not recommend consumer beware
We are a seasonal account. This is the beginning of our 4th year with Waste Pro and very possibly our last! Up until this year our service was constant.
This year we re-started our service on Oct. 17th and our 1st pick was supposed …
My local rep Austin Kerper was so easy to work with and gave fast with delivery of the waste pro dumpsters. We had a massive clean out at a local house to take care… 3 full dumpsters later our problem was solved!
Over 30 years of complaints to this company. Always have to call about yard trash not being picked up on correct day, most of the time they take it with regular garbage. Neighborhood is always a mess on pickup days, trash left in the road, …
Price with length of contract on dumpster was the best I could find. When dumpster arrived, driver put the dumpster exactly where I wanted with extreme accuracy. Order processed over the phone and contract sent directly to my email. Extremely satisfied.
I have tried for over 2 years to get an online account set-up. I go thru the process and get the email for confirmation, click on it and it says account confirmation failed. I have called and left messages at corporate, no help there. …
For two years I have rented the same home. For two years I have consistently asked for the trash men to put the lid back on my can and to please not leave the can in the middle of the road. They continue to do so. After enough, I have …
The kids had the time of their lives at the Waste Pro Museum. We had a private tour with the world’s best tour guide, Scott. He was kind, professional, friendly, fun, hardworking, knowledgeable and amazing. He took the time to answer every …
I work for Office Depot and they have not picked up the garbage here in 3 weeks. I’ve called there Ft. Myers location and they do not answer there phone or return there messages, I even call the VP of SW Florida and he did not return my …
If you are able to use another service – Save yourself a ton of frustration and go somewhere else. The worst. They do not pick up their phone here in NC and their voice mail is always full. Must be too busy depositing $ into their bank accounts. Why do counties contract, obviously, incompetent companies that do not give a darn?
I have called and emailed NUMEROUS times about the trash collector. He empties my trash then puts my can right in the middle of my car-port. I have to get out of my truck in the rain to move it. EVERY TIME!. Their customer service SUCKS. …
This is the worst trash company ever. They were never on time, missing our trash pickup for several days most weeks. We canceled and it has been two weeks and they still haven’t picked up the bin. They don’t answer their phone and don’t …
I paid for a dumpster, and when I commuted to the job site and paid my crew to commute to the job site, it was not there. They took my money, and did not give me the product. There was nothing else to do but leave them a voicemail and …
Top leadership very involved in the health and wellbeing of their employees and local communities they serve. Highly recommend.
I just got a bad experience after calling waste pro in Kenner, LA. I being a loyal costumer for almost 2 years and I got an automated message telling me that they did got my last payment. I mail a check to them 2-3 weeks ago and the postal …
I have made several complaints to waste pro and to the city of Cape Coral regarding this matter. For 2 weeks my trash was not picked up. Finally on week 3 some of our trash can was emptied but the other half was spewed all over driveway. …
Completely unprofessional. It took an hour to get someone on the phone. They took my money off my credit card for service. I get an email the next day stating they do not service my address and my money will be refunded in 3-5 business …
My employer BRC had me locate a company in the Palm Coast area and upon looking for good reviews and seeing almost all the other companies with poor reviews I chose Container Pro……A great choice….Professional ,Fast and Reasonable. If …
Sylvia at customer service went above and beyond her duties by calling me back first thing in the morning to complete my new service setup. I was at work but needed to get it taken care of and she made me a priority.
It is next impossible to decipher your bills. There is a whole page on the back on how to read it and I have about 20 invoices in front of me and none of the numbers and dates line up with anything I have. I really enjoy your people and …
While reviewing other comments .. I understand their pain.. I would think with the poor reviews, someone would do something!
My issue is that we have rental property that is a townhouses.. both had cans.. …
Truck # 641
Driver : Dee Fowler
Helper : Aldean Chalwell or Olie …
Waste pro missed yard trash pick up on Wednesday March 8. I called Thursday and spoke with Sarah and nothing. Called Friday spoke with Jean. Was told it was turned over to supervisor. Still nothing. Call today 3-13 spoke with another …
They won’t pick up our yard waste in Concord Woods. Skipped us for two weeks after the hurricane. Now they don’t like where we placed it. They say a supervisor will call back but no call forthcoming. I have called them twice. I hope …
I left a voicemail for a dumpster rental at a Substation for LCEC, and it wasn’t even one hour later when Yenny called me! She was extremely professional, friendly, polite, and helped me with all my questions! The prices are very …
These people are the absolute worst, they lack customer service, understanding, organization and communication to say the least. I have called since July 1st to try and have a renter move out cleaned up, SUPPOSEDLY a manager was sent to the …
The place is run like a well oiled machine. They let you sign out unwanted paint that has been dropped off by other people that’s still good for your own personal use.
I didn’t know what to expect having never rented a dumpster before. Service was amazing! The Driver was very helpful during the placement of the container and the customer service call center was knowledgeable and very helpful in providing me the information I needed. We will certainly use them again!
I work for an electrical contractor and as a company that needs a lot of dumpsters for multiple job sites, WastePro is absolutely the way to go. My sales rep Austin Kerper is more than helpful, always going above and beyond for whatever I …
Customer Service unprofessional over phone. When she answered she was obviously working from home and proceeded to yell at someone there before asking me what she could help me with! Not cool. She sounded tired and uninteresting in helping …
Sharon did a great job in helping me solve my problem, she is great, and EDWIN my driver is excellant in my pickup i get back door service sincerely JOHN
I would like the Thank Waste Pro Corporate Office and Sharon Stewart for handling a yard waste issue that I couldnt get done at the local level. Their prompt and professional service is GREATLY appreciated by this customer. Thank you Sharon
Don’t sign up for Wastepro. This has been the absolute worse service ever. They never picked up my garbage, they picked up the neighbors and drove right by our house. I called Wastepro all day and never got anyone to answer the phone or …
They continue to leave garbage in my waste can. I’ve called the last two days and I’ve been told they will return late afternoon to pick it up. Three days in the hot sun! No one ever returned. They reach in the can and take what they can …
These guys are great. No argument they are the best guys we have ever had. Always on time and working hard. I live in Fairways Country Club in Orlando and I have to compliment the guys on truck number 398 on March 4, 2019. They are the same guys who are always here and they are great.
Driver Robert Tyler and Dwane Wilson do a great job. Week in, and week out. Thanks for such great service Jame P.
Run by complete, incompetent idiots. Had this company for a few years and got nothing but headaches and problems with them. they have incisisincon pick up times. They will pass your house completely and not return to get your trash. I have …
Andrew and Mike truck number 13040 are very professional and polite and they put the garbage cans back where they belong
I have been with waste pro Athens for a while now. I canceled today. I hear of people paying 18$ a month and someone next to me was quoted 18$ and I am charged 22$. I asked how the charge is calculated, they say by where you live. Ok. The …
This company is so unprofessional. They have missed my trash and recycling pickup multiple times. Drive marks as not at curbside. However trash in my subdivision is never at curbside. Never get a return call back from local center or cooperate office. So sad I ever gave them a dollar
Our trash was not being picked up. Somehow our account was switched to another driver. I called the office a few times and left messages. When they did call me back they explained the reason the trash wasn’t picked up and said our …
Terrible customer service. All the other cities that they brag about, should call me and pay attention to the ratings. Ratings are important. They never answer their phone or call you back. My town just passes the buck back to Waste pro. I …
In providing Employee Benefit consulting services for Waste Pro, it has been a pleasure working with their C-Suite and HR Teams – they are some of the best in the business. They listen, ask great questions and think through our …
I called yesterday and was told they would only take 3 items of large items. My neighbor had at least 30 huge items and they picked everything up. I have alot of junk. Why is she getting special treatment? I have the video. B.s.
I have used Waste Pro dozens of times in central Florida for all my job sites and projects that are to big for my personal dumpsters. Austin Kerper, the representative I normally deal with is extremely competent, fast, professional, and has …
Crew missed my yard waste on Wednesday ,the regular pu day. Called and was assured it would be picked up. The Crew picked it up on Thursday. Thank you for your prompt response.
Gethro Noel and Tyler Shipley do an excellent job. They drive truck 13048. They are very friendly and professional.
Austin went above and beyond to make sure we were taking care of. He even personally met me on site to make sure we got the size that we needed. Moving into a new office can be stressful but having him on our side handling the waste …
Waste Pro is a great company and I have been a customer for years. Anytime I call for help they are so responsive and helpful. I also enjoy following how active they are in the communities they work in.
Absolutely ridiculous. I have had issues for 4 weeks straight now. I’ve had this service for years and every now and then I need to contact them for resolution. The first 2 weeks the driver has been lazy and is not getting out of the truck …
It is really easy to bad mouth a service industry worker. These guys are human and a occasionaly make a mistake or 2. In my case they accidentally threw away an entire trash can didn’t pull it out of the truck. I called them and went over …
Our recycling is scheduled to be picked up every other Monday. Every other Tuesday I call to report that we were missed and there is a 50% chance that it will even happen. We are up to more that a 50% missed rating year to date. What is …
I have requested numerous times for bulk pick up, always promised pick up within few days, has been 4 weeks, garbage still sits in my yard, garbage does not belong to me.
The most unprofessional business transaction I’ve ever dealt with. I ordered a dumpster 5 days in advance from when I needed it delivered, they took the money from my credit card then never delivered the dumpster. I left messages and …
I own a commercial real estate company and have over 90 properties so we use a ton of trash vendors. My rep Austin Kerper actually listens and does what he says he will do. Having someone keeping his word is half the battle and I know if …
Recycling would be appreciated. Too many ti.es has my neighbors and myself. Please provide a free pickup
Travis and Curtis do a fabulous job at taking care of our trash removal. Always helpful! Quick and professional.
Excellent customer service, communication, friendly and accommodating staff throughout the entire transaction. Jenny, in particular, is an exceptional member of the Container Pro USA team and worked with me when I needed a last minute …
Johnny Allen and assistant Tim Hicks are always friendly and awesome and never leave a mess. We are lucky to have them for service in our area. Please recognize them accordingly.
WastePro consistently fails in my community. A couple of years ago there was a time of 1 to 2 months where they weren’t picking up our trash, and the only reason I got a refund was because I called the main office repeatedly. …
Driver was professional – on time – and i was amazed how quickly the dumpster was delivered and how close they got it to my project – and then equally amazed how fast they picked it up.
If I could leave less than one star, I would! I signed up for Waste Pro residential trash service four months ago and I am still waiting for trash cans! It is always a different story when I call about the cans…they were delivered to the …
I paid for service 7/24/2020 and was told to leave trash on the curb until I get the container. Of course, I didn’t because I think that is poor advice, considering there are animals and birds in the neighborhood. I’ve called several times …
Waste Pro is a first class organization. Awesome leadership, great company culture and fantastic service!
Driver: Curtis, Helper: Treus, Truck#562
These 2 employees always go above and beyond whenever I have my yard debris out and I appreciate how much they work and are Always extremely nice and both are very valued for the hard work they do!!!
The experience we have had with the waste pickup and recycle pick up has been outstanding. The men on both trucks are courteous, friendly, caring and are dedicated to their job and serving our community. My pails/bins often end up by the …
Waste Pro demonstrates how a company should operate. First, it cares about its people; safety is paramount for Waste Pro and its industry. Employees have opportunities to gain more responsibility and pay over time. Secondly, the way Waste …
Driver dropped off a dumster, cleaned it out, and picked it up. The Driver was on time, professional and hard working and got the job done quickly and without any error. Driver left the job site in great condition!
Terrance, Driver of truck 13036 has always been a great asset to our neighborhood!!! Always friendly, he and his helper make a difference, thank you for what you do
The waste pro historic museum was absolutely incredible! Wonderful tour with tons of information and trucks to see. My son absolutely loved it. Can’t thank you all enough. Scott was a fantastic guide.
Waste Pro is the most professional company I have dealt with in central Florida. Always on time and goes out of there way to get the job done. Very professional workers and they go above and beyond. Thank you for your great service. …
I would like you to know how far and above Jamesha went to help me resolve a serious situation. My mother is a chemo patient and accidentally over paid her residential service by $6000+ she missed the decimal. Jamesha immediately rectified …
This is for Terrance – Truck #13036
Terrance is always super polite and helpful. I feel many times he and his helper go out of the way to satisfy customer needs and maintain the beauty of our …
I signed up for service in January 2021 with a February 1 start and pick up date on Mondays. In 8 Monday’s they have picked up my garbage 1x on a Wednesday after I called multiple times. I call every week and get the same customer service …
Kory and Eddie take care of us over here in Lake Forest truck 46 #watsepro
Waste pro is great! Driver Manny and helper Aaron on truck 133095 are prompt, professional and friendly. Always awesome service!
Waste pro thanks for what you do Truck 1346 Kory and Eddie hard workers keep it up great job
My personal opinion is Waste pro is a great company that thrives to always do the right thing for its clients. It is family owned and the staff I have met strive for excellence.
This company has been servicing our neighborhood for many years & we have been very pleased with the level of service we receive. My sister & I live next door to each other, she is widowed & our route crew, Lamar & Travis have gone above & …
We went to the garbage truck museum in Sanford and had a tour with Mr Scott. It was a great time for everyone. I hope to go again soon with others. I recommend everyone go and see this museum. Bring a fan it gets hot. Mr Scott was great with the kids and very friendly
We have been with Wastepro for the 8 years we have lived in our house. Curtis & Trevis are always friendly and helpful if I have a special request for junk removal. They place our bins in a convenient location and not just thrown back in the yard.
FL Institute of CFOs (fiCFO) has worked with Cort Sabina, CFO for WastePro, and his leadership team for over 8 years. Each and everyone delivering impeccable service and excellence in all they do. The WastePro team works together in a …
When the garbage truck is a block away, this little boy darts to the door jumping up & down and yelling “whatsthat” (all one word). He is obsessed with the garbage truck and our garbage men are like no other. Curtis Davis and Trevis …
Waste Pro love the service Kory and Eddie great guys truck 1346
I am so thankful to waste pro for helping us out . My special thanks goes to Ms. Tracy V , who has gone above and beyond to resolve our issue . I wish her and you all , the success . God Bless
Waste pro great work not to mention Kory and Eddie hard work out here truck 46
i found out corporate does care!!! i would highly recommend this business to everyone. fantastic service- i have been a customer for 7 years now. (thank you Sharon!!!)
My son said it was the best day if his life. Everyone with a truck enthusiast needs to visit waste pro’s truck museum. We will definitely be back next time we’re in town.
Skipped the 4 houses between Coldstream and Perth on Loch Berry when emptying green yard trash cans x2.
Kory and Andrew who service Lake Forest in Sanford, FL are simply best in class! …
thank you to jeune and jorge , truck #1671, for their help while cleaning up from the storm
Toured their truck museum. Scott was very knowledgeable and friendly. Company takes pride in what they do.
Special thanks to Jeune and Jorge truck# 1671 for stopping for me to bring them my garbage container after forgetting to take out the trash the night before. We have bears and other critters in the area so have to take trash out in the mornings and sometimes run late!
I toured the vintage garbage truck collection with my 5 year old son. It’s a very impressive collection of beautifully restored trucks. Scott our guide was very informative and my son loved it!
Hello Waste Pro,
I would like to let you know about :
Abner Jeune (Driver) …
Completely walked away from the contract with my city, leaving us with piles of rotting garbage. A court ordered them to follow the contract and they still don’t care. Then they have the gall to “accidentally” send past due invoices for …
Lake Forest Thank you for Kory – Eddie truck 46 they the best #WP
07/26/2022
I moved to Cape Coral last February and since the beginning, Sharon Stewart at …
I was having a problem getting my local Waste Pro office to pick up a TV I had put out at the curb. After 5 weeks and a few phone calls to my local office, I called the corporate office in Longwood, FL. I spoke with a kind, helpful person …
I’ve requested a trash can several months ago and after much follow-up we were delivered a recycled bin instead of a 95 gallon trash can that we have requested for. When I called again to complain, they said to keep the recycle bin and they …
Spoke with Sharon Stewart the Admin. Assistant at the Corporate office today after our dumpster had been skipped for routine service. Talk about getting things done! The truck returned within the hour! Sharon gets things done and deserves to be recognized! Well done.
I’ll admit, I didn’t use their services and based on the behavior and lack of care/safety, I NEVER WILL! Today while taking my family to the local theme park, one of their driver grew impatient and decided to use his truck to aggressively …
Scott gave us the tour of the museum and he was amazing, the kids loved it! I would highly recommend coming here with kids to see all this history!
Driver Manny and Rome from truck 133095 are friendly and get the job done. Always a pleasant experience dealing with them.
We visited the museum and this was such an excellent tour. Scott did such a wonderful job and was so kind and patient with our group.
I had the pleasure of working with Sharon at the corporate office on a local issue that became a little lost to follow-up. She patiently took my many calls and ran my issue up the flag pole, keeping me posted every step along the way. Once …
Just wanted to let everyone know that I called corporate office and Sharron Stewart listened to my problem which was dumster hadn’t been emptied in 2 weeks. Less Than 1 hour my dumpster was emptied. Sharron followed up and was awesome …
I would give Zero stars if they allowed. Started service September 2022 and it has been 1 month now and NO ONE has shown up to pick up my garbage. Constant calls to office and told they will pick up next day. Requested refund 10/17/22 and …
I was having a difficult time getting a recycling bin for the home we are now renting at. I kept calling back my local office number & they kept giving me a later date that they would be delivering it. After about 3 months I called the …
I usually don’t have bad things to say about this company, when things go wrong. I call and they make it right. Today I called the Sanford office, or a what think is the Sanford Florida office. The lady that I spoke with was the most …
Sanford, FL Waste Pro
Truck #1652 with Driver- Robert & Helper – Vincent
Two great young men, they were very polite and helpful removing curbside garbage.
Sharon and Stephen at the corporate office provided me with the absolute best Customer Service I’ve ever experienced in my life. …
I just want to give a great review and a compliment to Jammar and his colleague. They did a great job helping us out taking care of the trash and cleaning all over the place here at Arbors at Maitland summit. Their truck is the number 525.
Truck #13018 with Driver- Wayne & Helper – Cory
Two great young men, they were very polite and helpful removing curbside garbage.
Jeune and Thomas service my garage/trash removal on truck 1671.
They are polite, courteous and always have a smile and wave.
I wanted to acknowledge their good job! …
Be nice if they would actually deliver the trash/recycling bins! Been waiting 6 months! Seems like my family is getting pushed to the back of the delivery list. Especially when people who just moved in last week have already received theirs! Do better!!!
Travis and Curtis, that run the Pasadena route in Longwood are always courteous and friendly. From what I’ve seen and experienced they are always polite, always speak and once I was late bring the trash to the curb and they hadn’t gotten far, they came back and got my trash. They are doing an amazing job.
What a special and wonderful gem for kids (and adults!)! This was an awesome experience seeing all decades of garbage trucks. They are beautifully and meticulously restored – even trucks from the 20s! Scott, the museum curator, was so …