Welcome to Waste Systems Inc. we are a local and family owned waste collection service serving Southern Colorado Springs since 1980. WSI has a variety of plans and prices to fit your business or household needs. Our services include weekly residential waste removal and recycling services. For businesses we offer waste removal in 1.5 yard to 6 yard containers. If you have construction or home renovation projects we also rent out Roll-Offs in a variety of sizes. Waste Systems is committed to providing the best value in waste removal in Southern Colorado, call us today and sign up for service!
| Friday | 9AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 4:30PM |
| Tuesday | 9AM to 4:30PM |
| Wednesday | 9AM to 4:30PM |
| Thursday | 9AM to 4:30PM |
4040 Clear View Frontage Rd, Colorado Springs, CO 80911
I have used Waste Systems for about 1 1/2 years now. They have always picked up recycle and trash unless weather related (came a different day) or a holiday – but their schedule shows which days are holiday delays so you know what day to …
These guys have zero customer service and will make you wait another week to pick up your trash whether or not you forgot to take it to the curb. I would gladly pay more for them to walk up the Grueling 20 feet up my driveway to get the …
Always on time never any issues
The woman who answers the phone when you call is just straight up rude for no reason.
Missed two weeks’ pickup in a row. Terrible service!
Always on time and the driver is professional and polite
Great customer service, wouldn’t have anyone else!
Always late. Very unpleasant customer service experience. Rude employees
We have the greatest trash man he’s always asking if we have nothing else and has even pushed my trash can to and from my house when I forget!
Rude, disrespectful customer service. Trash throwers are LAZY. This company is piss poor.
Great cost and great pick-up guys! Always working with a smile.
We’ve been using Waste Systems Inc. for a few years now and couldn’t be happier with the service!!!
Have had them for about 3 years and have always had amazing customer service!
The trash collectors do a great job. The office customer service, though? Lol
In my recycling bin, I put nothing but items that can be recycled….. so can you explain why it’s never picked up?!
Couldn’t believe this place had bad reviews so I had to come on and leave one. I’ve had nothing but excellent customer service from this business. Thank you!
Currently searching for a new trash service because these guys are absolute clowns.
Just so happens if you are in the Incorporated county they wo t service your area. Try to tone down the excitement too. Believe it or not there is such a thing as too chipper.
USER BEWARE! A waste systems employee in a work truck was caught stealing window wells out of Lorson Ranch.
My Trash Man is GREAT… Never a mess left behind,always closes can,puts back in same place I had it..Same time every Monday…. Waste Systems u have a GREAT TEAM….. Linda ODonnell
Update: 12-21 they have won me back , i didnt give iup and waste systems has done a great job for the past year!! Great Job!!
I used to drive a trash truck so I understand the complexities of the job. they have always been on time, very nice and my driver is very polite I live in security by the way.
Horrible customer service! They could care less if you pay your bill if they don’t like how you trash can is filled they won’t pick it up! Wouldn’t even provide a one star rating if it was an option.
It’s been two days and no one has called me back. Trash was set out the night before pick and is still there. I have been with this company for a long time. Very bad service
We have been with these guys for many years and have always gotten excellent service. I have never had anything like the bad experiences other reviewers talk about and have lived on 3 or 4 different routes of theirs,
Very horrible customer service will never in my life ever go back to this company they won’t even come out and pick up their on damn trash bins when they have been outside for over 2 weeks the driver keeps snapping pics of my outside …
They were awesome! I had to ask for an extension due to the weather and were very accommodating. They were able to extend without any hesitation. Would definitely use again!
Make sure you don’t plan to trash anything other then kitchen trash. Because if it sticks out above the lid, then won’t take it, or they will yank it out of the can, and dump it in the street. If its heavy they will leave it.
I wish I would have read the reviews first. As everyone else stated the customer service is the worst in town. They missed my trash 2 weeks in a row then said if I wanted it picked up it would be an additional 35 dollas. No thanks I’m switching to waste management today.
Prices are okay but customer service is GARBAGE. I couldve throat chopped her rude behind if I was right there. Definitely going to switch and pay an extra 20 if it means not giving her a dime!
Been with these guys for over 15 years. Great service every time and always on time. Drivers are friendly and polite. Never had an issue with anything I set out on the curb that they would not take. Highly recommended.
These people are garbage.. Seriously. Didn’t pick up the trash because it was too “heavy” mind you, the chick on the phone NEVER told me weight was a factor, had she mentioned the cans can be too heavy, and would not been picked up, we …
I usually do not post reviews on businesses but the customer service at this business is poor. You would think that the local businesses would provide great customer service and I am all about supporting those local businesses but customer …
They try to say trash cans are not out when they are out at 4:30 in morning. So then they don’t pick up. My can if full. I pay extra for my recycling. Come pick it up.
Horrible customer service and they lie. My garbage can and recycling can stay in my driveway close to the street. They claim they weren’t out there. They have only picked up recycling once this month. When called to see why they have an …
Zero stars, routinely remove and throw trash on the street on your drive and in and amongst flower beds. Will charge full month and pick up once or twice. Customer rep is one person, am older lady with no customer service skills. Contests …
Not the best company in town. Again, this week they have failed to pick up my trash. Each time in the past I have called them, they acted like I was bothering them by asking that they do their job. Do yourself a favor, and continuing to …
Stay away, saving a couple of dollars is not worth the headache. Missing the pick up dates at least once a month. Customer service is rude and unapologetic for their mistakes.
Since they bought out Springs Waste we’ve had more snow days then ever. Brand new can was broken within a few weeks. Very sad. Time to find someone new. No notice when they fail to pick up due to ” weather”. It’s Colorado FFS. IT SNOWS!!!
Every Monday I have trash on my sidewalk and in the street! Every time I call to complain I am told well that’s a first you have our best driver! Today there was cake, bones, cans, and other Miscellaneous things in the rd! My husband leaves at 6 am and the trash was NOT all over the place so I know it’s the guy who picks it up!
These guys are great. I don’t understand the reviews. The pickup guys are great and have even walked into my yard when I forgot trash day during holiday week. The only time they didn’t pick up my trash is when I didn’t pay but they have always worked with me and deserve better reviews than they are getting.
In the few years we had them, we had some unverified person cancel our service without our knowledge. We have had missed trash days with excuses and no reimbursement. We have had only parts of trashcans emptied and the rest left. If you want reliable service and a company that cares about their clients go somewhere else.
We have had WSI since we moved here from Illinois, 20 years ago.
They are the best! Our driver knows my husband and I are both disabled and …
First off 5 stars for DJ, the driver that came every week to get my trash.. he always went above and beyond and was kind and considerate. 1 star goes to the boss man I dealt with and his lack of customer service therefore his whole company …
*Customers beware* Trashy adminstration/manager. Went in to office to pay the bill, manager was trash talking me from office. Then he came around to intimidate me, then saw what he has to deal with. He was flailing about behind the counter, …
I’ve never had any issues with this company. We have had them going on five years and we’ve only had our cans missed once and they took care of us. The customer service is super nice too.
Is the short time I used them ( Dec2016- 24May), paying about $71 a month they have left recycling in my container twice. On this last accuracy they took from thrusday -till Tuesday to empty it when I called to cancel service( I changed to …
The Owner Chris, listen to your reviews, I don’t even need to say my piece, many others have already!! Won’t be long until your pushed out by bigger companies with your attitude!! Great talking to you buddy. Call other services alot cheeper!!
Don’t let the wind blow your trashcan away or they will charge you $100 bucks to replace. I found a neighbors trashcan near my house and they still want to charge me for “losing” mine.
They lie and say you can’s are not out when they are, and then accuse you of lying about. I would give zero stars if possible.
I confronted a driver for them on my property. He stated he was trained to turn wide even through he would drive on property. I placed 3 boulders to prevent this. The driver just ran them over like he was in a hurry and didn’t even care …
Have them for over 10 years for my weekly Household trash pickup. Never missed a trash pickup. The staff are very friendly. You can call them if you forgot to put out your trash can and they will work with you.
We really don’t have any problems with the trash pick up, and the trash guy seems to be doing a good job. My complaint really is about the rude people behind the desk work. I called because their website was down and I wasn’t able to pay …
Very professional company with good prices and great customer service. Our guys always push the empty cans back so people can still use the sidewalk. Today when I got home the cans were lying on the ground. I was confused until I realized …
They’re cheap and you certainly get what you pay for. Almost every billing cycle they stop picking up my trash and when I call they say that my card was declined and make me pay a fee. My bank said they didnt even try to charge my card. I …
I’ve used this company for almost 6 years,only one price increase and no problems till now, The last 2 week’s they have thrown my can in my yard and today just decided not to take it ,when I called they investigated and the trashman said my …
Used WSI for 40 years, never needed to change , always good service!
Been a customer for years!
The workers are great, very few issues.
If I have had any the office girls have been super helpful getting them sorted …
We have used this company for almost 10 years now. In all that time, have maybe had one issue of trash not being picked up. In the times I had had to interact with the office staff they have all been courteous and helpful. I have never had …
Don’t do it. Really. They seem to be the least expensive trash service, but the catch is this: We had extra trash. Three large kitchen bags, neatly placed by the can. When the bill came, it was $15. more. Three regular sized kitchen bags. …
I had Waste Systems Inc for years. I went in to cancel my service in June as I was moving out of state in July. I told them when to discontinue the service (2 pickups total), paid the amount they quoted (which was more than half of the …
I have lived at the same address in fountain for almost 8 years…never had any issues with previous drivers…bout a year ago this guy who picks up my trash is an idiot…I call and spacifacally request for extra trash to be picked up and …
This company is terrible. We have had multiple issues over the last three years, from billing, price increases and not having our trash picked up. Every time an issue arise and I tried to resolve it, it was always our fault. This last one …
Got a compliance notice for liners on floor. Your service is not efficient. Your team does not show up on time. Trash sits for days until your teams decide to show up. Of course people will put liners directly on ground because you are lazy …
Buyer beware with this company. I have had them a little over a year and on several times my trash was not picked up. Also when trashed was dropped on the road the driver just left it where it fell. When I would call I was told my trash …
We’ve been using WSI trash and recycle service for years and years. Service is great – drivers are friendly and efficient, Office staff are always courteous and helpful. As usual, most people only post comments when they want to complain. We never hear from all the other satisfied customers. Kudos – keep up the good work
Been with the company for almost 20 years and over the years we have had horrible customer service but tolerated because the price was cheap. In the last several months our trash pickup suddenly became hit and miss though throughout the …
We have been with this company for the 3 years I’ve been in this house. I will grant you, there has been major miscommunications involving payment. Specially I set up auto payments, got a bill, wasn’t sure the auto payment was still valid, …
Waste Systems is an absolute joke. I just started services with them in early December and recently got my bill that is due at the end of March, there are a ton of up charges. I recognized one of the additional waste up charges so I …
This company is constantly missing my pickup. A minimum of once a month it seems like this happens. When you call they blame you or say well was your trash out. We have had to send in video of our cans being out to not pay extra. This …
We had them from the moment we moved into our house, our lease company made us swap to a worthless company wc I’ll let that be how you figured out who exactly needless to say for two months we fought at every step to get wsi back they’re …
I’ve used them twice for bulk junk removal and had issues both times. This most recent time, today, they called me letting me know all the wood I had set out from our backyard, which I detailed on a list with them exactly what we had, they …
The lady is always nice, drivers are quick and helpful.
I’ve had them almost 3 years.
just don’t miss trash day, it’s life $50-$60 to have them come back around, …
They are clowns at best. Customer service is rude and very unprofessional; the lady talks condescendingly to customers. I tried their service for a full year because their prices were better than that of Waste Management. Now I know why; …
I ordered a 12 yard dumpster for roofing debris on Monday August 3rd 2020. They brought it the same day before I went to work. I work 2-10 p.m. They came and picked it up this morning at 7:45 a.m. even though my contract says pickup date is …
I will keep this short.
They are awesome.
I have had them over 20 years never a problem with them.
Let’s just say our trash service and recycling service is every Monday we always take our trash out Sunday night. Well came home from work and saw our recycle bin was still full and called them and well they had to speak to the trash guy …
Lazy service and lousy customer service. They’re slightly cheaper than other trash services which I thought was great, however this is obviously a case of you get what you pay for. They’re too lazy to move the cans from the middle of the …
This morning I saw a WSI truck driving like a bat out of H**l down the residental street in zip 80925. The driver made a very fast 3-point turn to pick up someone’s trash, the again drive like H**l down the street again. This seems common …
This place uses trucks to take stuff that people pay to have recycled, separate pre disposal for them, yet they just pour out all into one collection truck and take it to the dump. A lot of businesses are doing this. Acting like they care, …
Up until today, I have been a customer since 2005. No longer. The guy picking up trash in our area is picky and picks up your trash when he feels like it. Then I call and they come up with every excuse why they are not picking up your …
Not sure why all the negative reviews. We switched to WSI from WM about 4. years ago. Never had a missed pick up. The drivers are cool and let us put extra trash (including some yard waste) on the side. Yes it does cost an extra 1.50 per …
I contacted the company about my trash not being picked up and although I was initially reminded of the company’s policy on a pick up on a non-cycle day. However, a few hours later they called me back and tried to fix the situation. I was …