We’re trying to upgrade our internet we’ve been canceled twice the last time we waited all day they finally showed up at 7:30pm and said they couldn’t do it because no tech support now We’re out 2 more weeks this is really getting old …
The below has been resolved and much appreciated! As a result, I am changing the rating I left to 5 stars. Thank you. “Added a new card to auto payments. Thought I had set that card to be billed. I also thought I had deleted the old one. …
The new system is a joke, will be going elsewhere soon if this isnt resolved and there is a discount in pricing. $18 a month MORE than what i was doing a month with them for this????!!!
Internet is very spotty. They are the only provider in this area, so I doubt they care much. Very hard to get through to service as well. Avoid if at all possible.
Sucks very intermittent actually off more than it is on they come to check out the problem never fix but charge for a service call if it wasn’t my only option for internet i would cancel service!!!!
Tried calling 4 different times while being put on hold for well over an hour and twenty minutes and still no answer. Worst customer service I have dealt with. What a joke.
Packages are to much I’ve lost my internet service multiple times within the 6 months, had to fight with them to get someone out to fix my internet when it went out for a week there just a joke
Horrible Customer Service! Pending fraud Investigation for overcharging customers and disconnecting early! Do yourself a favor and find a different company! These people are worse than crack heads!
After getting a new provider Watch came out and got their equipment and then cut my new providers cable so now I dont have internet thanks to them. Stay away from this company….
DO NOT GET THIS INTERNET COMPANY THE INTERNET GOES OUT 2-3 TIMES AN HOUR AND THEY WILL FIX YOUR PROBLEMS BY AVOIDING THE ACTUAL ISSUE AND THEN REPLACE YOUR JUNK EARLY 2000’S MODEM WITH AN EVEN OLDER WORSE ONE…….. PRICING FOR INTERNET IS …
One of the worst. For one their website is poorly optimized, and they love to act like they cant hear you when you have an issue so they hang up on you. So their customer service is horrible. Get spectrum if you can
Frequent outages. Ridiculous. The only reason I am still with them is because I have no choice. Slow connection when it is working. Awful!!!! So frustrated with my service or the lack thereof. How am I supposed to work??????
Called yesterday, and you said the internet would be fixed today, was still out today so I just called again and apparently it will be fixed tomorrow LOL I WILL BELIEVE IT WHEN I SEE IT. By the way everyone this happens every time the internet goes out (it goes out at least 2 times a month for about 3-4 days) really frustrating
Always dropping out. Has been horrible since they bought out local internet company. Can not get issues resolved in a timely matter. Is out more than it works.
if I ran my co. like watch does I would be broke the same day, if watch can not provide service 24 – 7 then say I say watch is frauding 98 percent all of us . don’t no how much more I can take of fraud and liers going to file suits , and motions until watch gets it right
Their Internet is straight garbage and over priced. Can’t enjoy a simple game on xbox because their Internet connection is literally worse than a McDonald’s WiFi connection from a block away.
slow, 1 bar connection on any game, frequent outages, 3-6 times more expensive than spectrum and 1/20th the speed of spectrum. wished they cared more about their customers
worst companyi have had i live out a ways and used to go through lightning net until somehow this joke of a company (watch communications) someone scraped up the money to buy out or merge with lighting net which i believe to be a mistake …
We’d change if we could… Unfortunately, due to the location of both our business and residence, it is the only thing offerred, so we tolerate it, but would switch immediately if other services became available. Slow speeds, complete outages are commonplace.
Worst. Internet. Ever! Honestly. It never works. Goes in and out constantly. Won’t load anything. Can’t have more than one device connected at a time, if that. Honestly, I’d rather have 90’s dialup.
Local business owner…. FREQUENT outages. Causes problems with processing my customers credit cards, translates to my customers angry with me. Was forced to upgrade (and pay more too), now have more problems than ever. Ridiculous!
This internet service is the absolute worst service to ever have, the internet speeds slow way down especially during the evening hours and the service completely disconnects at random hours during the evening, I’ve been trying to call them …
Terrible. Service sucks. Very frequent outages. Pay for the premium package but cannot even use my internet half the month. If it is working, it’s slower than my grandma trying to run a marathon.
Worst experience of customer service I have ever had. They took tower we were on down with no notification then was trying to force us on an upgrade that was less service and cost more. All of this with no explanation or apology. Terrible. …
Called to cancel service today and was told they require a 30 day notice of cancellation and that I would be responsible for paying a month for their service. Yet they want their equipment back this week.
Great service I’ve only had one outage in a year and I got credited my bill back for the time it was out…. Technicians do quality workthey don’t try to cram specials and so forth down your throat to give you just what you ask for I did …
Horrible customer service. Internet worked good for awhile than went terrible. Blamed me for issues when I have 5plus devices doing the same thing. Tried to get a refund DENIED. Never will go back. I will go with out internet before I go back to them!
1969 Can put a man on the mood and talk to him….2019 can not get signal to my house from a tower 4.5 miles away, or the other 5 miles away…..then when the service tech tells the guy in the office i have a barn we can put the tower on …
Terrible service and horrible customer service. They disconnect service before the due date of your bill and then tell you that you have to pay a reconnect fee and late fee. If the bill isn’t due for 5 days its obviously not late! Nothing but problems since they bought out my old service provider.
This place is the worst and doesn’t deserve business…It rarely works and when it does, it’s sub par. Low internet speeds, high cost for the slow speeds. Customer service is a joke! If you have to talk to anyone, you will be on hold for …
Watch Communications is very diligent with their proactive maintenance, never leaving customers wondering where their access has gone. Even way out here in rural arm country Ohio they are a company that acts first not later! Thanks Watch!
I wouldn’t recommend this to anybody we had the WIFI for awhile and worked fine got cable through them acquiring signal is all I see on my tv and a tech has to come to my house every time! I font have a choice to what cable I can get …
Called to get service, tech came out and couldn’t get signal- less than 24 hrs a member from management came to get us service. The customer service was amazing! Friendly voice on the other line. Have been called twice to check on our service. Highly recommend! Olivia, Logan and Cory- Thank you!!
We didnt want to believe the ratings but sadly we ade seeing that some of what you read hear may be true. We had the BEST conversation yesterday and the worst interaction today.
I am a teacher and occasionally need to teach virtually. For the last three days, we lose service around 11:30 and it doesn’t come back until later in the day. This makes my work extremely difficult to get done.
An exceptional company that has come along way since its founding. When it comes to technical issues; they take control to fix the situation. Looking forward to them becoming a major service provider for many more city and rural areas along US 127 North in Ohio and US 27 North in Indiana.
Internet has been down since yesterday, and was told rising and falling temps are messing with the micro waves📡. Lol.
Dropped to a 1 star today, been 3 days now no internet. Mild temps also, had to buy extensions on Verizon’s plan last 3 months, and already have a 12gig plan. Place is a joke. …
It’s almost shocking that an internet service could be this spotty and speeds this slow. Gorgeous sunny day, internet drop . 9pm, clear skies. Internet drops. We are two miles away from a tower with direct line of sight and our internet is constantly down. If you have another option, go to it.
We live in the country.Had internet problems in the past. Changed to Watch Have always had great service from Watch. If we have problems they will always try to fix it as quickly as possible
Oh my lord what a horrid company. If Watch communications is your only choice for internet I guess you have to do what you have to do but it’s one click up from dial up and customer service is dismal to say the least. Run for the hills if you can
When is Watch Communication going to learn that their new system is awful. If the wind blows the dish system goes off. They should go back to their old system it was much better. Maybe they should cut their prices in half since we lose the signal half the time.
I’ve had it. 2 wks ago- 3 hrs on the phone to be told a tech has to come to the house. Finally get it fix and now it’s out again. Hour on the phone only to be told no idea when it will be fixed. Who’s paying for my time while I’m waiting on hold!!!
Terrible, do not recommend. We have the 15 mb/s package even though we actually only get on average 9 mb/s. The connection is unstable and cuts out frequently. They are understaffed and had me on hold for 3 hours just for me to ask them a question. Get a differenst ISP if you can.
Internet through this provider is a joke. Over 80 a month for absolute trash. I average between 2-3 megabits a second when I’m paying for 20. It takes 45 mins to get through a 30 min show on Netflix. Just waiting on starlink so these clowns …
Wouldn’t even rate it a 1 star. Probably the absolute worst , sucks bc it’s the only service that reaches out to where we live or I would’ve definitely in a heart beat switched by now, truthfully with as much internet you DON’T provide due …
Great choice for people without options in the country. Had some issues here and there with outages. Currently on day 4 of no Internet. Overall it’s good considering we are far away from city life.
I have been a customer with watch communications for about a year. I have their internet service. I was so happy to find a company to provide high speed internet to my rural location for a good price. The service is fast and reliable, and I am very happy with it.
Where to start. The internet goes out often and when it does it typically takes multiple days to get in contact with tech support (or wait 3 hours on the phone). I would recommend dial up over this poor excuse of “internet service”
By far the worst Internet provider in Allen county. Constant connection problems with no explanations other than you can upgrade your package for a ridiculous fee. If you can get any other intenet provider in your area it would be almost impossible for them to give you worse service than Watch.
I’ve had watch commutation for years and loved it. I live out in the middle of no where and very rarely do I have any issues. when I do they response very quickly with great professionalism. I’ve had other internet providers and they SUCK so I was very pleased after I tried watch commutation. thank you
Poor customer service. Constantly don’t have internet. Avoid at all cost.
So recently have been contacted by watch they called while I was driving, I ask if they can call me back in 5 minutes after I get home. They say no problem they …
We live in the country, and our choices for internet service are very limited. Of all the providers I’ve tried over the years, Watch Communications provides the best internet service and their customer service reps and techs do a great job. Give them a try!
WORST SERVICE EVER! The internet hasn’t worked since this company bought out my internet provider. The service techs are rude along with any other person I speak to on the phone. I wish I could give positive feedback but the reality is I …
Used Watch Communications for Internet access for many years when living in Northwest Ohio. Reliable Internet service, good customer service, reasonable rates. Continue to use a Watch Communications email address even though I no longer live in Northwest Ohio because it is secure and at low cost.
I have not had internet service for at least ten days – I stopped counting, and I NEED IT for my job. If I didn’t have a Verizon hotspot through my phone (continue reading FMI), I wouldn’t have internet. Very disappointed in WATCH’s …
We had this internet a good 10 years ago and it is still just the same speeds today. Pretty sad in my opinion a business cannot build in 10 years. There is only aloud 1 person to watch a movie in this house. Oh and btw they are obviously putting reviews up themselves or paying people. I’ve NEVER heard a good thing about these people.
Same garbage as others have already noted. I noticed another review from 8 months ago saying the problems are due to changing temperatures and they are working on it. 8 months later, still working on it. It is rare for me to have internet …
Service was good when it was U-data. Since Watch Communications took over can’t game, stream or open most Web pages most of the time. Service guy Jerry is great but he can only do what he can do. It’s not the setup at home it is their tower/signal.
Absolute BEST when it comes to stability and tech support. Not only are they less than half the price of companies offering business capable Internet, their uptime is excellent and this is very important for both business as well as hold online church services.
I love watch communications, my family and I live about 5 miles outside of spectrum’s service area, so we were stuck with frontier and their slow internet, but then I was told about Watch Communications, and once they set up our connection, …
When I first got this service it was HORRIBLE!!!! They finally got things fixed in our area and the internet is now tolerable! However, what is not tolerable is the extremely rude customer service I have received anytime that I have called …
I run a business from my home and this is the worst service we have ever had. There’s an “outage” every week and don’t bother calling their tech support. After waiting on hold you will be told there is an outage, they are working on it and if you don’t have service in 24 hours call back. Unreliable, unprofessional and a waste of money.
I had internet installed and only half my house was recieving any wifi. I called alot for a couple of weeks and was on hold for 2 hours at a time to plead for them to help figure out the problem. One guy told me to buy a wifi extender so I …
We live in the country with limited internet providers, or even cell service. That being said the company is doing great anytime there is an upgrade available for us they let us know. We called today for our upgrade was on the phone for 4 …
Horrible service. Hardly ever worked. Paid for the 5mb package and would be lucky to get 2 or 3 max. Then lucky if it would work a week out of the month. Called constantly and always ” working on it”. Never called back or send out technician. Cancelled and will never go back. It was much better when it was Only Internet.
This is the worst internet service I have had the speeds are never what I’m paying for I have only had them for a month and a half and already lost service for more then a day at a time on 3 different occasions tech support is never any …
Complete garbage, just like the customer service. Been a month without service and they still sending bills and act like they can’t do anything about it. Do not give them a dime! Get service with anyone else at all or go without.
We have had Watch for around 6 years now…the service gets worse every year. Our TV service has been out for three days now. My wife called and got ahold of a customer service person. Said they would let someone know right away…. two …
The last 3 nights there has been limited to no service on internet. I paid for an upgrade and this is what I get? The weather has been great and when I called all I’m told is, “we are working on it”. I want to know when it will be fixed. I …
actually negative 2 stars!!! Signed up years ago for internet as watch commutations was the only provider I could get, was OK for a while, then very bad, could never get it to work at certain times of the day, after numerous tech service …
If I could have given 0 stars I would have! They continue to bill me for service I do not receive. Internet works for 5 minutes at a time then out again. I was told if I upgraded this would help. So I did. Did nothing. I’ve called many …
*Update2019* I was promised by multiple people in the company that their speeds would be increased by the end of 2018. Called to check on the status of this and got an answer of “we have no idea when we may get to that tower, and I don’t …
Tv and internet service is ok but wait until you try to disconnect service. My agreement stated that I needed to give 7 days notice but over the years that apparently changed and now they require 30 days. Even thought the contract that I …
Please be careful doing business with this company!!! They continued to draw money from my bank account for months after I terminated my service. They refuse to reimburse me unless I can show proof I canceled, which I do not have since I …
Two dudes came over unannounced and replaced the box they buried. Since then our WiFi has completely stopped working twice. Called them, they said it was an outage. Called them again, they pressed some button and everything was fine. Now here we are a week later, NO internet. This company can lick my taint. Do not go here.
I would refer to this internet as “last resort” if no other ISP will service to your area. Otherwise, getting service with Watch would be an absolute waste of money as their is no value in this. Ultra slow speeds by todays standards, high …
If I could leave a negative amount of stars I would. This company is a joke. They are the only internet provider I can get due to my location and the outages are beyond ridiculous. Currently I have been without internet for 5 days with no …
Internet went down May 26 due to changes they made at the tower. Finally got here June 14 and it still drops. Do not use them. I changed this review because something changed since I got the service. They were never perfect but now they have lost a customer.
Worked great for several months and now my connection stops working almost every night. This is a very unreliable internet service. When I call tech support they just tell me the problem is on their end and nothing can be done but it should …
Poor connectivity from day one. When it would work, it worked well but it wouldn’t stay connected. This was on a daily basis. We left CenturyLink in hopes this would be better. After 2 months of constant issues we returned to CenturyLink. …
So, talked with a technician again this morning. While being courteous and helpful they managed to get my internet service running again, yay, but wait what’s this. 20 minutes later no service again, SURPRISE, not. I’ve spent more time on …
This is a great company that is providing an internet solution for rural living. The speed is fast enough to run two streaming services and full gaming capabilities. Amy natural problems that they have are solved quickly through their app …
Was told up to 15mbps. I average 2-3 with one thing running. Goes out and have to reset box 4 times a day because internet will just stop working. They never seem to interested in looking into fixing it. …
Good Internet when I first got service (2014). Was able to stream multiple devices and game on rh heir basic package.
Has gone downhill since then. Very rarely can I game now, downloading is …
Bar none, the worst service of any company I’ve ever interacted with. Ever. We pay for their “highest” internet speed but only get 15mbps and very very frequently do not have internet at all. Everytime we call them all they say is “the …
Every dealing with Watch Communications has been excellent. Living in the woods these good folks were the best option I had available and after getting their service I found it is better than the others anyway. Other companies send your …
If I were able to give zero stars I would. Made a mistake and over paid my bill by $100.00. Went to the store and was told there was no way I could get a refund and it’d come off my bill next month. …
I believe this may be the worst company, not just product, I’ve ever encountered. I have to retain service due to providers in my area, but having no internet is starting to look better. Internet outages are a daily occurrence. Customer …
I’m not understanding all the 1 star reviews but we all have different experiences. Mine has all around been amazing with watch communications internet from my previous provider hugh net! I have lived way out from the city for about 3 years …
Had their service for years, not by choice but by lack of any other services in the area and I think its the only reason why they are still in business. Was terrible, if I had to guess a 30% down time. May be connected but only getting …
They have been great for us. We are very heavy internet users and we seldom disrupt each other. We are able to game, stream, and whatever else all at the same time and no one complains. We have experienced very few down times. I think the service is a little expensive but overall, I’ve been really happy.
Our service has been down for going on 3 days. There’s an outage in our entire area. When you call them to see what’s going on it’s obvious they have no clue. They can’t tell you how long it’s going to be down either. Nothing takes 3 days. Unless you’re completely incompetent. What a clown show.
Would prefer no star rating. Terrible service. We loose service at various times almost daily. Have sent emails. No response. Try to call. No luck. Switched us to higher service worse now. No loyalty’s discount now. Looking to change
Our internet has been awful for the last two month. Call on hold for 90 minutes. Told their modem was bad. Asked if I could pick up one but since covid no customer inside. My son ended up putting new end on cable so fixed that problem. So …
Internet service has degraded over the years I have been with them. Was on hold for 3 hours on 9/20/20 and still could not resolve the problem. We are down more than we are connected and working from makes it very frustrating. Looking for another option quickly!
Internet went out once two weeks in a row, I work from home and had to stop for the day, cost me money. Ended my service with them and have been waiting for two months for them to pickup their equipment. They are running behind because of …
Update 5/19/2019: The good news is Watch has upgraded their equipment/tech in late 2018, & after some hiccups the service has gotten much more reliable. Speed upgraded from 0.75 Mbps to 15 Mbps. Techs worked hard to resolve updated …
We’ve been down for a week. I have now called 4 times with no call backs. Having worked for 2 broadband companies in tier 2 tech support I understand that there are a lot of factors that come into play and have done all that you’ve asked. I …
We live in VERY RURAL West Central Indiana. We have had Watch Com/Broadband Network at our new home, and our old home. Both of which were very rural.
We have been very happy with the customer service, price, and internet service …
While it is true that these guys are good about being pretty responsive and have good customer service, the same cannot be said about their fixed wireless internet service. I’ve had them for about a year now, and honestly I’ve had to call …
If I could give no stars I would. This company is terrible. The cable is unreliable and the tv interface is poorly designed. It started with a week long saga just trying to get it set up because the technician couldn’t figure out why it …
i have used this internet for about 2 months now. we were given the best internet possible in our area. i was told under a normal family load i would experience around 10mbps download speed for gaming. i have yet to experience 1mb of speed …
I would not Recommend this WIFI to anyone, Especially if your playing video games And you don’t wanna cheek the weather. If the wind blows to hard Horrible internet if the clouds are not in the right spot horrible internet. …
We’ve had internet from Watch Communications for about 2 months and are very pleased. It runs our entire smart house (including all light switches, security system, TVs, speaker system, computers, sensors, etc.) and cell phones without …
I called twice in one day because my internet was down. I had one tech person told me it’s was my router so I went ahead and which back to the one that THEY gave me. I still didn’t have any internet after I switch back to the old router so …
The internet drops to 1-5 mbps download and 0-2 mbps upload speed at least 3 times a week. The problem is never fixed by resetting the router and modem. Online games lag hardcore pretty often. I’m convinced it’s the outdated infrastructure …
Used to have the service when I was a kid the service wasn’t bad now my parents still have it and they tell them one thing and they do a nother. I hope they at least have a bow when they think they should fix things on my dads …
Called on Tuesday and spoke with Logan. He was so helpful and made the process so easy. Our new internet was installed four days later. Installers were very kind and professional and had us up and running in no time. Internet is faster than we’ve ever had here. 10/10!
Horrible customer service/tech support. Anytime I have called with an issue – its very obvious the person on the other end doesn’t want to be bother… I always get blown off within a 2 min phone call. When I have called about burying my line – I ALWAYS get a nasty attitude… how “some people have waited years and are still waiting”
I’ve had slow internet speeds for 3 weeks now. Every time I call in about it they say I’ll receive a call back and no returned call ever happens. I have had to call on this issue nearly everyday just to get told it’ll be fixed within a day …
I have been a customer of a company purchased by Watch Communications for over 7 years. The company was top notch, really five star. Today I find out they disconnected my server because they were no longer able to take the payment and …
If you like to pay over $60 for 0.03Mbps, wait for 10 days for technician to “check on your equipment”, being told by tech support that “everything looks great” and they don’t know why we have no internet, this place is definitely for you. …
The worst ISP with which I’ve ever done business. Given my current location, I have very little choice of ISP. The connection is extremely unreliable, with disconnects and major throughput issues at very regular intervals. Service bandwidth …
Absolutely love their internet services. We live in a rural area with little options for services and Watch Communications is it! I have 4 gamers in the house and not one has complained about lagging.
Wow! Guess I should’ve read the reviews before signing up. They billed me for 100mbps after they advised us they could not offer us that speed and our speed test was 10-25mbps. Called to get it straightened out and got hung up on. So I …
If you want packet loss and bad ping for way overpriced this is the best for you
UPDATE: today I spend an hour calling until I get to caller number one to get …
1 star and I am being generous. Do not ever use this company unless you like punishment. W coil used to be a great company but now it’s a nightmare! charges that shouldn’t be there, late charges because they change their billing time and …
Be aware that if you want to cancel your service and have prepaid for any of their services that refunds are not given. So my advice would be if you are getting a new internet service hooked up, hold off on paying your bill so that they …
Wanted to upgrade my package. Watch could not provide upgrade after 3 days of calls. Will be 4 weeks before a technician who is 3 hours away can come to possibly fix the problem. In the meantime Watch is changing me but saying it will be …
When we first got internet with these guys it was good, not great but good enough for where we live! We understand living in a rural area it’s hard…however, our internet goes out for days at a time and it’s such a pain to call every single …
I have tried to contact vendor on numerous occasions via telephone and service requests. I am not getting close to the speeds I am paying for. I am paying for 10 mbps download speed and getting 3 or less most of the time. I received a response on May 30 and they will not respond now.
If you want the worst possible customer service, wait over a month for help and still not recieve it, pay for weeks of no wifi. This is your company straight terrible, all around was happy for the first week.
Terrible! Our service on a normal day is sketchy at best. As of late we have been completely out of service for 6 days. There have been no attempts to explain the outage or give us any idea of when it will be restored. Switching to Starlink.
My internet has been down for almost a week this time, there’s been other times it’s been down for few hrs or days before but never reimbursed me anything back…all I ever get is the run around every time I call them…just tired of not …
Internet outages every single day. Every single day I have to reset my internet for it to work. Approximately once a month it goes out for multiple days in a row. Currently on DAY EIGHT of an outage and 3 days into playing phone tag trying …
Awful, should be 0 stars but it isn’t possible. Outages for days at a time and technicians always blame the router or have no clue. They said it will take two weeks get out technician out to the house. Unacceptable! When it the internet …
I wouldn’t recommend this company to anyone! The internet service is terrible, and when you call them you get no where. We’ve had service with them for 2 months and our internet has maybe worked 7-10 days out of those 2 months. Horrible!!
Update: I have had Watch Communications for several years now, the only option for me and my family in the country. We’ve had sporadic outages, but now a tower is down. Literally. …
Liked the service until it went out on New Year’s Day, had no response until the next day when we were told they couldn’t send anyone out for another week and a half……then couldn’t give us a time that day just said they would call 45 minutes before they showed!! Very disappointed with customer service!
Prices are way too high for the service provided. I have the 50 mbps plan and when everything is working perfectly I don’t really have any complaints. Connection seems stable and speeds are good. However, I’ve had multiple occasions where my speeds would dip down to crazy slow numbers like 120 kbps for days.
Absolutely do not recommend- nothing but issues and spotty internet. Being charged for a service that never works and have been told for 6 months they will send a tech out and never have. Don’t waste your time or breath on them
Update. They will not come get there dish off my house. It has a blue glowing light.
Believe they are using my electric. Months later I am still waiting for the …
We dropped our service back in April/May. Still have yet to get the refund check. Customer service is worthless and only gives empty excuses with no help. The service consistently dropped when we had them and would he out for weeks at a time.
Terrible company. Made me wait over a month to install internet. We pushed for it to be sooner as we are in a hard spot to get internet. They said it couldn’t be any sooner. So I wait the time. The tech shows up and says nope we can’t …
Garbage service and worse customer support. Internet will be down for weeks to months at a time with no plan by watch comm to ever fix it. Horrible company in every way. Do not get service with them.
My experience with this company hasn’t been very good. First they opened 2 accounts charging me for both at the same time. I had no idea because I have been on auto payment so I thought my account was finally correct (the signing up was …
An absolute scam that only gets business because they’re peoples only option in the country. Had a technician come out to “upgrade” our service and just installed a router with the same terrible speed and inconsistencies.
Absolutely horrible customer service. Better hope your service never goes down! We have been without for THREE days and still can’t get a repair person out or an estimated day for repair. RUN THE OTHER WAY!! Do NOT pick this internet service provider!
If your thinking of buy there service don’t waste your money, We have been with out internet for three weeks, And tech support? LOL as a new store every day. we where told the last time it was down for two weeks the grass was to tall around the tower. This time they have been on the way everyday!!!
Internet service is good when it works. Currently on day 4 of outage, with a outage the weekend prior as well. Hold times are terrible when trying to call, no good explanations when you get ahold of someone and my bill is about $30 a month more than I was quoted prior to signing up a month ago.
Slow to no service is a regular occurrence with little support for getting to the promised 25 Mbps that I pay for. I am lucky if I pull a 3-4 Mbps download speed when I run a speed test. Today a lovely .57 Mbps.
Absolutely horrible company. If you can use someone else do it! Haven’t had internet for a week and no one will contact us back or come and look at it. Also was supposed to switch us to a different tower and that has yet to be done. Once …
Been kicked off of their Wi-Fi every evening for the last two weeks.(6-8-2022 to 6-22-2022) I have sent in numerous work tickets and still have the same problem. I called Tech Support. I was 2nd in line and waited for 15 minutes. A lady …
The service is very spotty. The router they gave me at set up, quit working about 6 mos later and I had to purchase my own. They charge you $3 per month for a paperbill and when I cancelled my service and went to drop off my equipment to …
UPDATE: It has been 2 months since I cancelled my account and I still have not received my refund for my service being out for the better part of a month. I have continued to receive bills and the last two have shown the credit. I have …
Had a call on March 3rd 2022 to set up services. Everything seemed great and the sales rep helping was wonderful. He said we love 5 miles from a tower, and that we would have fantastic service. They came out few days later to install. The …
This in not a good internet service I was told I could get 50mps of service I can barely get 20 but being charged over 100$ a month they keep saying they are going to have somebody get ahold of me about this problem but have not and it has …
For a company that wants to expand its customer area and services its support and services to be very substandard. I would not recommend nor would endorse new customers to Watches services. …
We’ve been stuck with Watch Communications formerly known as lightning net for a a few years now. Literally EVERYTIME it rains we lose signal. Never fails! Of course our only other option is Huges Net which is just as bad…. They literally do nothing to compensate you for all the down time but come the 1st they want that money….
When we first got service at 5g speed it worked great but now that they installed new equipment and we upgraded our service it is very bad. Out more than working. Trying to run a business but service is not reliable in any way
I’ve had service for 11 months and seem to experience outages and service issues very frequently. It’s extremely frustrating to pay for service that has so many problems. It’s at least once a month that I have to call into technical …
I wish I could give this provider zero stars. this is our only provider for where we live and we pay way over 120$ a month for what is supposed to be 50 MPS and only getting 5 MPS to 15 MPS daily. this provider is incredibly hard to contact …
I cannot stress this enough. Customer service is worthless. I canceled service in april/may. Still no refund. Cannot stress enough to not get them. They used to be a really good internet provider but consistently have outages and tower …
This is the only internet available for me due to being in the country and this company knows it. They charge me significantly more per month than what’s advertised on their site. I also have outages pretty frequently-which costs me a …
Been down since Thursday the 10th…It is Tuesday the 15th of November. Called support and no information at all that was helpful. Can they be upfront on the issue that they truly know what it is….No…they just tell you they are working …
Excellent service, friendly staff that helped through the whole process. More than willing to accommodate my availability when installing the equipment. Signal is amazing and no more buffering, especially in storms! Thanks again for everything!!
I’ve had it for several years and have had problems the entire time. If it wasn’t the only option in my area I’d switch. I’m constantly losing connection or I’m not getting the speed I am supposed to. Not to mention it’s very expensive for …
I’ve been a customer for about a year now, and I have had a lot of issues with outages during that time. It’s hit or miss when you call. Today, I was treated rather poorly. Maybe listen to your customers instead of talking over them. …
Absolutely by far the worst I have ever had. Pay for the fastest internet they have so my 2 kids can play on tablets and watch Netflix. Jokes on us I guess the fastest they have is only enough to run 1 at a time and barely even that. They …
Think twice about this service. Our service was not working well and we were told we needed to upgrade to a new package due to tower upgrades. So we upgraded back in June. We had issues after the upgrade and got the run around after …
Been a costumer since 2015 and never had an issue aside from some outages here and there due to weather; however, sometime within the past 6-8 months during Watch’s “upgrade” our service has been non-existent. Called and spoke to multiple …
Didn’t want to believe the comically bad reviews on Google, but they are true. Limited options for Internet in my area, but they will not be getting our business. …
We have been customers for 14 years. This company has grown and merged to become too big and offers poor customer service! We are a rural family with little options for service. I’m so disappointed in lack of help we receive. Service calls …
We have the 100 Mbps service with Watch Communications and have had great service. A storm here or there, but this is expected. We we are running multiple TV’s sometime you know, but nothing that stops us from enjoying our shows. Would …
We’re trying to upgrade our internet we’ve been canceled twice the last time we waited all day they finally showed up at 7:30pm and said they couldn’t do it because no tech support now We’re out 2 more weeks this is really getting old …
The below has been resolved and much appreciated! As a result, I am changing the rating I left to 5 stars. Thank you. “Added a new card to auto payments. Thought I had set that card to be billed. I also thought I had deleted the old one. …
Great Service
Poor customer service
Doesn’t even work.
Crooks
Down more than it’s up
good prices and good service
Worst company all they do is lie to you
I have had no problems with this company.
Goes from good to terrible service. Depends on the day
Worse internet out there . But for now the only one we can get.
When it works it’s fine…. “when” being the operative word!
Had a problem and it was taken care of. Everything has been working great.
Worst company in the world for support. On hold for over 30 minutes and no one answers the phone.
Best rural wireless hands down!!!
Very pleased and appreciated really great customer service also warm welcoming
Frequent outages, no explanation, no credit for no service. All you will do is “Watch No-Communications”
I have talked with customer service and they were helpful and very friendly.
Horrible company. Service is spotty at best and they cant keep track of billing.
I have telephone, television, and internet with Watch Communication and I’m 100% satisfied
Very happy with service and customer support. Very affordable compared to competition. Highly reccomend.
Horrible experience go elsewhere for service. Called to get help for slow internet and would never help. Do yourself a favor and call another company.
Internet is down more than it works it’s ridiculous. Wouldnt reccomend.
upgraded your ancient equipment or get out the internet business tired losing internet all the time can’t even look on Facebook some time ugh !!!
Poor internet service. Been out 2 days. Can’t get through on the call line
I’m very pleased with this company. Been with them for a long time. Great customer service!!
have used Watch Communications for 5 years now and works good .
Do not recommend
Absolutely horrible internet. I do not recommend. It is never fast and you cannot get anything done with it.
Terrible internet service that is only surpassed by the rude and nasty unprofessional customer service
For being in middle of no where they are the best internet service we have found
The new system is a joke, will be going elsewhere soon if this isnt resolved and there is a discount in pricing. $18 a month MORE than what i was doing a month with them for this????!!!
Internet is very spotty. They are the only provider in this area, so I doubt they care much. Very hard to get through to service as well. Avoid if at all possible.
Constant outages, no credit for outages, currently on hold for 15 minutes for an outage caused by rain this time..
I was hoping to get great internet speeds for where I live, but I am astonished how slow they are, I was promised one thing and got another
Not good….would not recommend have been told for 3 years towers would be updated with faster service…still waiting.
Sucks very intermittent actually off more than it is on they come to check out the problem never fix but charge for a service call if it wasn’t my only option for internet i would cancel service!!!!
Tried calling 4 different times while being put on hold for well over an hour and twenty minutes and still no answer. Worst customer service I have dealt with. What a joke.
The product that Watch Communication provides, is just slightly better then dial up.
Horrible horrible connection speeds for as much as you have to pay for everything you don’t get Jack for internet.
Poorest customer service ever!!!!!complete rip off and they know it. Only reason they got 1 star is because I had to!!!!
Their speed and reliability has been 1000 times better than what our old provider was giving us.
Packages are to much I’ve lost my internet service multiple times within the 6 months, had to fight with them to get someone out to fix my internet when it went out for a week there just a joke
Never had any issues other than outages due to weather related events. Would highly recommend services.
Horrible Customer Service! Pending fraud Investigation for overcharging customers and disconnecting early! Do yourself a favor and find a different company! These people are worse than crack heads!
Best rural internet we have used. We can finally watch Netflix at home and use devices at the same time.
Delivery was fast and simple they do have a loading dock at the very back of bldg. Staff was friendly and polite no issues
Very very very slow every single day. Not worth the money. Look someone else for WiFi. Definitely do not buy watch tv.
They don’t deserve my time to post this…Scammers, unprofessional..worst internet ever. Avoid them at all costs.
After getting a new provider Watch came out and got their equipment and then cut my new providers cable so now I dont have internet thanks to them. Stay away from this company….
DO NOT GET THIS INTERNET COMPANY THE INTERNET GOES OUT 2-3 TIMES AN HOUR AND THEY WILL FIX YOUR PROBLEMS BY AVOIDING THE ACTUAL ISSUE AND THEN REPLACE YOUR JUNK EARLY 2000’S MODEM WITH AN EVEN OLDER WORSE ONE…….. PRICING FOR INTERNET IS …
One of the worst. For one their website is poorly optimized, and they love to act like they cant hear you when you have an issue so they hang up on you. So their customer service is horrible. Get spectrum if you can
Frequent outages. Ridiculous. The only reason I am still with them is because I have no choice. Slow connection when it is working. Awful!!!! So frustrated with my service or the lack thereof. How am I supposed to work??????
Called yesterday, and you said the internet would be fixed today, was still out today so I just called again and apparently it will be fixed tomorrow LOL I WILL BELIEVE IT WHEN I SEE IT. By the way everyone this happens every time the internet goes out (it goes out at least 2 times a month for about 3-4 days) really frustrating
Always dropping out. Has been horrible since they bought out local internet company. Can not get issues resolved in a timely matter. Is out more than it works.
if I ran my co. like watch does I would be broke the same day, if watch can not provide service 24 – 7 then say I say watch is frauding 98 percent all of us . don’t no how much more I can take of fraud and liers going to file suits , and motions until watch gets it right
Their Internet is straight garbage and over priced. Can’t enjoy a simple game on xbox because their Internet connection is literally worse than a McDonald’s WiFi connection from a block away.
slow, 1 bar connection on any game, frequent outages, 3-6 times more expensive than spectrum and 1/20th the speed of spectrum. wished they cared more about their customers
worst companyi have had i live out a ways and used to go through lightning net until somehow this joke of a company (watch communications) someone scraped up the money to buy out or merge with lighting net which i believe to be a mistake …
We’d change if we could… Unfortunately, due to the location of both our business and residence, it is the only thing offerred, so we tolerate it, but would switch immediately if other services became available. Slow speeds, complete outages are commonplace.
Worst. Internet. Ever! Honestly. It never works. Goes in and out constantly. Won’t load anything. Can’t have more than one device connected at a time, if that. Honestly, I’d rather have 90’s dialup.
Local business owner…. FREQUENT outages. Causes problems with processing my customers credit cards, translates to my customers angry with me. Was forced to upgrade (and pay more too), now have more problems than ever. Ridiculous!
This internet service is the absolute worst service to ever have, the internet speeds slow way down especially during the evening hours and the service completely disconnects at random hours during the evening, I’ve been trying to call them …
Terrible. Service sucks. Very frequent outages. Pay for the premium package but cannot even use my internet half the month. If it is working, it’s slower than my grandma trying to run a marathon.
Only option we have. Their technicians have always been professional, but there service is unreliable. …
Worst experience of customer service I have ever had. They took tower we were on down with no notification then was trying to force us on an upgrade that was less service and cost more. All of this with no explanation or apology. Terrible. …
Called to cancel service today and was told they require a 30 day notice of cancellation and that I would be responsible for paying a month for their service. Yet they want their equipment back this week.
Great service I’ve only had one outage in a year and I got credited my bill back for the time it was out…. Technicians do quality workthey don’t try to cram specials and so forth down your throat to give you just what you ask for I did …
The reviews speak the truth ….read them …
Out more often than not …
When working …super slow and spotty . …
Horrible customer service. Internet worked good for awhile than went terrible. Blamed me for issues when I have 5plus devices doing the same thing. Tried to get a refund DENIED. Never will go back. I will go with out internet before I go back to them!
1969 Can put a man on the mood and talk to him….2019 can not get signal to my house from a tower 4.5 miles away, or the other 5 miles away…..then when the service tech tells the guy in the office i have a barn we can put the tower on …
Terrible service and horrible customer service. They disconnect service before the due date of your bill and then tell you that you have to pay a reconnect fee and late fee. If the bill isn’t due for 5 days its obviously not late! Nothing but problems since they bought out my old service provider.
Horrible service we’ve been out for two weeks and have to pay for more cellular plus the rip-off Watch bill.
This place is the worst and doesn’t deserve business…It rarely works and when it does, it’s sub par. Low internet speeds, high cost for the slow speeds. Customer service is a joke! If you have to talk to anyone, you will be on hold for …
Watch Communications is very diligent with their proactive maintenance, never leaving customers wondering where their access has gone. Even way out here in rural arm country Ohio they are a company that acts first not later! Thanks Watch!
I wouldn’t recommend this to anybody we had the WIFI for awhile and worked fine got cable through them acquiring signal is all I see on my tv and a tech has to come to my house every time! I font have a choice to what cable I can get …
Called to get service, tech came out and couldn’t get signal- less than 24 hrs a member from management came to get us service. The customer service was amazing! Friendly voice on the other line. Have been called twice to check on our service. Highly recommend! Olivia, Logan and Cory- Thank you!!
We didnt want to believe the ratings but sadly we ade seeing that some of what you read hear may be true. We had the BEST conversation yesterday and the worst interaction today.
I am a teacher and occasionally need to teach virtually. For the last three days, we lose service around 11:30 and it doesn’t come back until later in the day. This makes my work extremely difficult to get done.
An exceptional company that has come along way since its founding. When it comes to technical issues; they take control to fix the situation. Looking forward to them becoming a major service provider for many more city and rural areas along US 127 North in Ohio and US 27 North in Indiana.
Internet has been down since yesterday, and was told rising and falling temps are messing with the micro waves📡. Lol.
Dropped to a 1 star today, been 3 days now no internet. Mild temps also, had to buy extensions on Verizon’s plan last 3 months, and already have a 12gig plan. Place is a joke. …
It’s almost shocking that an internet service could be this spotty and speeds this slow. Gorgeous sunny day, internet drop . 9pm, clear skies. Internet drops. We are two miles away from a tower with direct line of sight and our internet is constantly down. If you have another option, go to it.
We live in the country.Had internet problems in the past. Changed to Watch Have always had great service from Watch. If we have problems they will always try to fix it as quickly as possible
Oh my lord what a horrid company. If Watch communications is your only choice for internet I guess you have to do what you have to do but it’s one click up from dial up and customer service is dismal to say the least. Run for the hills if you can
When is Watch Communication going to learn that their new system is awful. If the wind blows the dish system goes off. They should go back to their old system it was much better. Maybe they should cut their prices in half since we lose the signal half the time.
I’ve had it. 2 wks ago- 3 hrs on the phone to be told a tech has to come to the house. Finally get it fix and now it’s out again. Hour on the phone only to be told no idea when it will be fixed. Who’s paying for my time while I’m waiting on hold!!!
64.99 a month for 5mbps download speed Internet is absolutely ridiculous, since Spectrum offers 60mbps download speeds for a similar price. …
Terrible, do not recommend. We have the 15 mb/s package even though we actually only get on average 9 mb/s. The connection is unstable and cuts out frequently. They are understaffed and had me on hold for 3 hours just for me to ask them a question. Get a differenst ISP if you can.
Internet through this provider is a joke. Over 80 a month for absolute trash. I average between 2-3 megabits a second when I’m paying for 20. It takes 45 mins to get through a 30 min show on Netflix. Just waiting on starlink so these clowns …
Wouldn’t even rate it a 1 star. Probably the absolute worst , sucks bc it’s the only service that reaches out to where we live or I would’ve definitely in a heart beat switched by now, truthfully with as much internet you DON’T provide due …
Great choice for people without options in the country. Had some issues here and there with outages. Currently on day 4 of no Internet. Overall it’s good considering we are far away from city life.
I have been a customer with watch communications for about a year. I have their internet service. I was so happy to find a company to provide high speed internet to my rural location for a good price. The service is fast and reliable, and I am very happy with it.
Where to start. The internet goes out often and when it does it typically takes multiple days to get in contact with tech support (or wait 3 hours on the phone). I would recommend dial up over this poor excuse of “internet service”
By far the worst Internet provider in Allen county. Constant connection problems with no explanations other than you can upgrade your package for a ridiculous fee. If you can get any other intenet provider in your area it would be almost impossible for them to give you worse service than Watch.
I’ve had watch commutation for years and loved it. I live out in the middle of no where and very rarely do I have any issues. when I do they response very quickly with great professionalism. I’ve had other internet providers and they SUCK so I was very pleased after I tried watch commutation. thank you
Poor customer service. Constantly don’t have internet. Avoid at all cost.
So recently have been contacted by watch they called while I was driving, I ask if they can call me back in 5 minutes after I get home. They say no problem they …
We live in the country, and our choices for internet service are very limited. Of all the providers I’ve tried over the years, Watch Communications provides the best internet service and their customer service reps and techs do a great job. Give them a try!
WORST SERVICE EVER! The internet hasn’t worked since this company bought out my internet provider. The service techs are rude along with any other person I speak to on the phone. I wish I could give positive feedback but the reality is I …
Used Watch Communications for Internet access for many years when living in Northwest Ohio. Reliable Internet service, good customer service, reasonable rates. Continue to use a Watch Communications email address even though I no longer live in Northwest Ohio because it is secure and at low cost.
I have not had internet service for at least ten days – I stopped counting, and I NEED IT for my job. If I didn’t have a Verizon hotspot through my phone (continue reading FMI), I wouldn’t have internet. Very disappointed in WATCH’s …
We had this internet a good 10 years ago and it is still just the same speeds today. Pretty sad in my opinion a business cannot build in 10 years. There is only aloud 1 person to watch a movie in this house. Oh and btw they are obviously putting reviews up themselves or paying people. I’ve NEVER heard a good thing about these people.
Same garbage as others have already noted. I noticed another review from 8 months ago saying the problems are due to changing temperatures and they are working on it. 8 months later, still working on it. It is rare for me to have internet …
Service was good when it was U-data. Since Watch Communications took over can’t game, stream or open most Web pages most of the time. Service guy Jerry is great but he can only do what he can do. It’s not the setup at home it is their tower/signal.
Absolute BEST when it comes to stability and tech support. Not only are they less than half the price of companies offering business capable Internet, their uptime is excellent and this is very important for both business as well as hold online church services.
I love watch communications, my family and I live about 5 miles outside of spectrum’s service area, so we were stuck with frontier and their slow internet, but then I was told about Watch Communications, and once they set up our connection, …
When I first got this service it was HORRIBLE!!!! They finally got things fixed in our area and the internet is now tolerable! However, what is not tolerable is the extremely rude customer service I have received anytime that I have called …
I run a business from my home and this is the worst service we have ever had. There’s an “outage” every week and don’t bother calling their tech support. After waiting on hold you will be told there is an outage, they are working on it and if you don’t have service in 24 hours call back. Unreliable, unprofessional and a waste of money.
I had internet installed and only half my house was recieving any wifi. I called alot for a couple of weeks and was on hold for 2 hours at a time to plead for them to help figure out the problem. One guy told me to buy a wifi extender so I …
We live in the country with limited internet providers, or even cell service. That being said the company is doing great anytime there is an upgrade available for us they let us know. We called today for our upgrade was on the phone for 4 …
Horrible service. Hardly ever worked. Paid for the 5mb package and would be lucky to get 2 or 3 max. Then lucky if it would work a week out of the month. Called constantly and always ” working on it”. Never called back or send out technician. Cancelled and will never go back. It was much better when it was Only Internet.
This is the worst internet service I have had the speeds are never what I’m paying for I have only had them for a month and a half and already lost service for more then a day at a time on 3 different occasions tech support is never any …
Complete garbage, just like the customer service. Been a month without service and they still sending bills and act like they can’t do anything about it. Do not give them a dime! Get service with anyone else at all or go without.
We have had Watch for around 6 years now…the service gets worse every year. Our TV service has been out for three days now. My wife called and got ahold of a customer service person. Said they would let someone know right away…. two …
The last 3 nights there has been limited to no service on internet. I paid for an upgrade and this is what I get? The weather has been great and when I called all I’m told is, “we are working on it”. I want to know when it will be fixed. I …
actually negative 2 stars!!! Signed up years ago for internet as watch commutations was the only provider I could get, was OK for a while, then very bad, could never get it to work at certain times of the day, after numerous tech service …
If I could have given 0 stars I would have! They continue to bill me for service I do not receive. Internet works for 5 minutes at a time then out again. I was told if I upgraded this would help. So I did. Did nothing. I’ve called many …
*Update2019* I was promised by multiple people in the company that their speeds would be increased by the end of 2018. Called to check on the status of this and got an answer of “we have no idea when we may get to that tower, and I don’t …
Tv and internet service is ok but wait until you try to disconnect service. My agreement stated that I needed to give 7 days notice but over the years that apparently changed and now they require 30 days. Even thought the contract that I …
Please be careful doing business with this company!!! They continued to draw money from my bank account for months after I terminated my service. They refuse to reimburse me unless I can show proof I canceled, which I do not have since I …
Two dudes came over unannounced and replaced the box they buried. Since then our WiFi has completely stopped working twice. Called them, they said it was an outage. Called them again, they pressed some button and everything was fine. Now here we are a week later, NO internet. This company can lick my taint. Do not go here.
I would refer to this internet as “last resort” if no other ISP will service to your area. Otherwise, getting service with Watch would be an absolute waste of money as their is no value in this. Ultra slow speeds by todays standards, high …
If I could leave a negative amount of stars I would. This company is a joke. They are the only internet provider I can get due to my location and the outages are beyond ridiculous. Currently I have been without internet for 5 days with no …
Internet went down May 26 due to changes they made at the tower. Finally got here June 14 and it still drops. Do not use them. I changed this review because something changed since I got the service. They were never perfect but now they have lost a customer.
Worked great for several months and now my connection stops working almost every night. This is a very unreliable internet service. When I call tech support they just tell me the problem is on their end and nothing can be done but it should …
Poor connectivity from day one. When it would work, it worked well but it wouldn’t stay connected. This was on a daily basis. We left CenturyLink in hopes this would be better. After 2 months of constant issues we returned to CenturyLink. …
We love Watch Communications.
We live in our travel trailer for 7-8 months out of the year. It’s permanently …
So, talked with a technician again this morning. While being courteous and helpful they managed to get my internet service running again, yay, but wait what’s this. 20 minutes later no service again, SURPRISE, not. I’ve spent more time on …
This is a great company that is providing an internet solution for rural living. The speed is fast enough to run two streaming services and full gaming capabilities. Amy natural problems that they have are solved quickly through their app …
Was told up to 15mbps. I average 2-3 with one thing running. Goes out and have to reset box 4 times a day because internet will just stop working. They never seem to interested in looking into fixing it. …
Good Internet when I first got service (2014). Was able to stream multiple devices and game on rh heir basic package.
Has gone downhill since then. Very rarely can I game now, downloading is …
Bar none, the worst service of any company I’ve ever interacted with. Ever. We pay for their “highest” internet speed but only get 15mbps and very very frequently do not have internet at all. Everytime we call them all they say is “the …
Every dealing with Watch Communications has been excellent. Living in the woods these good folks were the best option I had available and after getting their service I found it is better than the others anyway. Other companies send your …
If I were able to give zero stars I would. Made a mistake and over paid my bill by $100.00. Went to the store and was told there was no way I could get a refund and it’d come off my bill next month. …
I believe this may be the worst company, not just product, I’ve ever encountered. I have to retain service due to providers in my area, but having no internet is starting to look better. Internet outages are a daily occurrence. Customer …
I’m not understanding all the 1 star reviews but we all have different experiences. Mine has all around been amazing with watch communications internet from my previous provider hugh net! I have lived way out from the city for about 3 years …
Had their service for years, not by choice but by lack of any other services in the area and I think its the only reason why they are still in business. Was terrible, if I had to guess a 30% down time. May be connected but only getting …
They have been great for us. We are very heavy internet users and we seldom disrupt each other. We are able to game, stream, and whatever else all at the same time and no one complains. We have experienced very few down times. I think the service is a little expensive but overall, I’ve been really happy.
Our service has been down for going on 3 days. There’s an outage in our entire area. When you call them to see what’s going on it’s obvious they have no clue. They can’t tell you how long it’s going to be down either. Nothing takes 3 days. Unless you’re completely incompetent. What a clown show.
Would prefer no star rating. Terrible service. We loose service at various times almost daily. Have sent emails. No response. Try to call. No luck. Switched us to higher service worse now. No loyalty’s discount now. Looking to change
Our internet has been awful for the last two month. Call on hold for 90 minutes. Told their modem was bad. Asked if I could pick up one but since covid no customer inside. My son ended up putting new end on cable so fixed that problem. So …
Internet service has degraded over the years I have been with them. Was on hold for 3 hours on 9/20/20 and still could not resolve the problem. We are down more than we are connected and working from makes it very frustrating. Looking for another option quickly!
Internet went out once two weeks in a row, I work from home and had to stop for the day, cost me money. Ended my service with them and have been waiting for two months for them to pickup their equipment. They are running behind because of …
Update 5/19/2019: The good news is Watch has upgraded their equipment/tech in late 2018, & after some hiccups the service has gotten much more reliable. Speed upgraded from 0.75 Mbps to 15 Mbps. Techs worked hard to resolve updated …
We’ve been down for a week. I have now called 4 times with no call backs. Having worked for 2 broadband companies in tier 2 tech support I understand that there are a lot of factors that come into play and have done all that you’ve asked. I …
We live in VERY RURAL West Central Indiana. We have had Watch Com/Broadband Network at our new home, and our old home. Both of which were very rural.
We have been very happy with the customer service, price, and internet service …
While it is true that these guys are good about being pretty responsive and have good customer service, the same cannot be said about their fixed wireless internet service. I’ve had them for about a year now, and honestly I’ve had to call …
If I could give no stars I would. This company is terrible. The cable is unreliable and the tv interface is poorly designed. It started with a week long saga just trying to get it set up because the technician couldn’t figure out why it …
i have used this internet for about 2 months now. we were given the best internet possible in our area. i was told under a normal family load i would experience around 10mbps download speed for gaming. i have yet to experience 1mb of speed …
I would not Recommend this WIFI to anyone, Especially if your playing video games And you don’t wanna cheek the weather. If the wind blows to hard Horrible internet if the clouds are not in the right spot horrible internet. …
We’ve had internet from Watch Communications for about 2 months and are very pleased. It runs our entire smart house (including all light switches, security system, TVs, speaker system, computers, sensors, etc.) and cell phones without …
The service is nice when it works. Usually down more than it is up. Speed rarely even close to those advertised. …
I called twice in one day because my internet was down. I had one tech person told me it’s was my router so I went ahead and which back to the one that THEY gave me. I still didn’t have any internet after I switch back to the old router so …
The internet drops to 1-5 mbps download and 0-2 mbps upload speed at least 3 times a week. The problem is never fixed by resetting the router and modem. Online games lag hardcore pretty often. I’m convinced it’s the outdated infrastructure …
Used to have the service when I was a kid the service wasn’t bad now my parents still have it and they tell them one thing and they do a nother. I hope they at least have a bow when they think they should fix things on my dads …
Called on Tuesday and spoke with Logan. He was so helpful and made the process so easy. Our new internet was installed four days later. Installers were very kind and professional and had us up and running in no time. Internet is faster than we’ve ever had here. 10/10!
Horrible customer service/tech support. Anytime I have called with an issue – its very obvious the person on the other end doesn’t want to be bother… I always get blown off within a 2 min phone call. When I have called about burying my line – I ALWAYS get a nasty attitude… how “some people have waited years and are still waiting”
I’ve had slow internet speeds for 3 weeks now. Every time I call in about it they say I’ll receive a call back and no returned call ever happens. I have had to call on this issue nearly everyday just to get told it’ll be fixed within a day …
I have been a customer of a company purchased by Watch Communications for over 7 years. The company was top notch, really five star. Today I find out they disconnected my server because they were no longer able to take the payment and …
If you like to pay over $60 for 0.03Mbps, wait for 10 days for technician to “check on your equipment”, being told by tech support that “everything looks great” and they don’t know why we have no internet, this place is definitely for you. …
The worst ISP with which I’ve ever done business. Given my current location, I have very little choice of ISP. The connection is extremely unreliable, with disconnects and major throughput issues at very regular intervals. Service bandwidth …
Absolutely love their internet services. We live in a rural area with little options for services and Watch Communications is it! I have 4 gamers in the house and not one has complained about lagging.
Wow! Guess I should’ve read the reviews before signing up. They billed me for 100mbps after they advised us they could not offer us that speed and our speed test was 10-25mbps. Called to get it straightened out and got hung up on. So I …
If you want packet loss and bad ping for way overpriced this is the best for you
UPDATE: today I spend an hour calling until I get to caller number one to get …
1 star and I am being generous. Do not ever use this company unless you like punishment. W coil used to be a great company but now it’s a nightmare! charges that shouldn’t be there, late charges because they change their billing time and …
Be aware that if you want to cancel your service and have prepaid for any of their services that refunds are not given. So my advice would be if you are getting a new internet service hooked up, hold off on paying your bill so that they …
Wanted to upgrade my package. Watch could not provide upgrade after 3 days of calls. Will be 4 weeks before a technician who is 3 hours away can come to possibly fix the problem. In the meantime Watch is changing me but saying it will be …
STOP!!!!! if you can find a better provider, do so
I’ve delt with internet service being out for weeks. I’ve delt with everyday it going off and on …
My internet has been down three weeks. I been calling every other day to find out what is going on.I been waiting 5 days for a boss to call.
When we first got internet with these guys it was good, not great but good enough for where we live! We understand living in a rural area it’s hard…however, our internet goes out for days at a time and it’s such a pain to call every single …
I have tried to contact vendor on numerous occasions via telephone and service requests. I am not getting close to the speeds I am paying for. I am paying for 10 mbps download speed and getting 3 or less most of the time. I received a response on May 30 and they will not respond now.
If you want the worst possible customer service, wait over a month for help and still not recieve it, pay for weeks of no wifi. This is your company straight terrible, all around was happy for the first week.
Terrible! Our service on a normal day is sketchy at best. As of late we have been completely out of service for 6 days. There have been no attempts to explain the outage or give us any idea of when it will be restored. Switching to Starlink.
My internet has been down for almost a week this time, there’s been other times it’s been down for few hrs or days before but never reimbursed me anything back…all I ever get is the run around every time I call them…just tired of not …
Internet outages every single day. Every single day I have to reset my internet for it to work. Approximately once a month it goes out for multiple days in a row. Currently on DAY EIGHT of an outage and 3 days into playing phone tag trying …
Awful, should be 0 stars but it isn’t possible. Outages for days at a time and technicians always blame the router or have no clue. They said it will take two weeks get out technician out to the house. Unacceptable! When it the internet …
I wouldn’t recommend this company to anyone! The internet service is terrible, and when you call them you get no where. We’ve had service with them for 2 months and our internet has maybe worked 7-10 days out of those 2 months. Horrible!!
Update: I have had Watch Communications for several years now, the only option for me and my family in the country. We’ve had sporadic outages, but now a tower is down. Literally. …
Liked the service until it went out on New Year’s Day, had no response until the next day when we were told they couldn’t send anyone out for another week and a half……then couldn’t give us a time that day just said they would call 45 minutes before they showed!! Very disappointed with customer service!
Prices are way too high for the service provided. I have the 50 mbps plan and when everything is working perfectly I don’t really have any complaints. Connection seems stable and speeds are good. However, I’ve had multiple occasions where my speeds would dip down to crazy slow numbers like 120 kbps for days.
Absolutely do not recommend- nothing but issues and spotty internet. Being charged for a service that never works and have been told for 6 months they will send a tech out and never have. Don’t waste your time or breath on them
Update. They will not come get there dish off my house. It has a blue glowing light.
Believe they are using my electric. Months later I am still waiting for the …
We dropped our service back in April/May. Still have yet to get the refund check. Customer service is worthless and only gives empty excuses with no help. The service consistently dropped when we had them and would he out for weeks at a time.
Terrible company. Made me wait over a month to install internet. We pushed for it to be sooner as we are in a hard spot to get internet. They said it couldn’t be any sooner. So I wait the time. The tech shows up and says nope we can’t …
Garbage service and worse customer support. Internet will be down for weeks to months at a time with no plan by watch comm to ever fix it. Horrible company in every way. Do not get service with them.
My experience with this company hasn’t been very good. First they opened 2 accounts charging me for both at the same time. I had no idea because I have been on auto payment so I thought my account was finally correct (the signing up was …
An absolute scam that only gets business because they’re peoples only option in the country. Had a technician come out to “upgrade” our service and just installed a router with the same terrible speed and inconsistencies.
Absolutely horrible customer service. Better hope your service never goes down! We have been without for THREE days and still can’t get a repair person out or an estimated day for repair. RUN THE OTHER WAY!! Do NOT pick this internet service provider!
If your thinking of buy there service don’t waste your money, We have been with out internet for three weeks, And tech support? LOL as a new store every day. we where told the last time it was down for two weeks the grass was to tall around the tower. This time they have been on the way everyday!!!
Internet service is good when it works. Currently on day 4 of outage, with a outage the weekend prior as well. Hold times are terrible when trying to call, no good explanations when you get ahold of someone and my bill is about $30 a month more than I was quoted prior to signing up a month ago.
Slow to no service is a regular occurrence with little support for getting to the promised 25 Mbps that I pay for. I am lucky if I pull a 3-4 Mbps download speed when I run a speed test. Today a lovely .57 Mbps.
Absolutely horrible company. If you can use someone else do it! Haven’t had internet for a week and no one will contact us back or come and look at it. Also was supposed to switch us to a different tower and that has yet to be done. Once …
Been kicked off of their Wi-Fi every evening for the last two weeks.(6-8-2022 to 6-22-2022) I have sent in numerous work tickets and still have the same problem. I called Tech Support. I was 2nd in line and waited for 15 minutes. A lady …
The service is very spotty. The router they gave me at set up, quit working about 6 mos later and I had to purchase my own. They charge you $3 per month for a paperbill and when I cancelled my service and went to drop off my equipment to …
UPDATE: It has been 2 months since I cancelled my account and I still have not received my refund for my service being out for the better part of a month. I have continued to receive bills and the last two have shown the credit. I have …
Had a call on March 3rd 2022 to set up services. Everything seemed great and the sales rep helping was wonderful. He said we love 5 miles from a tower, and that we would have fantastic service. They came out few days later to install. The …
This in not a good internet service I was told I could get 50mps of service I can barely get 20 but being charged over 100$ a month they keep saying they are going to have somebody get ahold of me about this problem but have not and it has …
For a company that wants to expand its customer area and services its support and services to be very substandard. I would not recommend nor would endorse new customers to Watches services. …
We’ve been stuck with Watch Communications formerly known as lightning net for a a few years now. Literally EVERYTIME it rains we lose signal. Never fails! Of course our only other option is Huges Net which is just as bad…. They literally do nothing to compensate you for all the down time but come the 1st they want that money….
When we first got service at 5g speed it worked great but now that they installed new equipment and we upgraded our service it is very bad. Out more than working. Trying to run a business but service is not reliable in any way
I’ve had service for 11 months and seem to experience outages and service issues very frequently. It’s extremely frustrating to pay for service that has so many problems. It’s at least once a month that I have to call into technical …
I wish I could give this provider zero stars. this is our only provider for where we live and we pay way over 120$ a month for what is supposed to be 50 MPS and only getting 5 MPS to 15 MPS daily. this provider is incredibly hard to contact …
I cannot stress this enough. Customer service is worthless. I canceled service in april/may. Still no refund. Cannot stress enough to not get them. They used to be a really good internet provider but consistently have outages and tower …
This is the only internet available for me due to being in the country and this company knows it. They charge me significantly more per month than what’s advertised on their site. I also have outages pretty frequently-which costs me a …
Been down since Thursday the 10th…It is Tuesday the 15th of November. Called support and no information at all that was helpful. Can they be upfront on the issue that they truly know what it is….No…they just tell you they are working …
Excellent service, friendly staff that helped through the whole process. More than willing to accommodate my availability when installing the equipment. Signal is amazing and no more buffering, especially in storms! Thanks again for everything!!
I’ve had it for several years and have had problems the entire time. If it wasn’t the only option in my area I’d switch. I’m constantly losing connection or I’m not getting the speed I am supposed to. Not to mention it’s very expensive for …
I’ve been a customer for about a year now, and I have had a lot of issues with outages during that time. It’s hit or miss when you call. Today, I was treated rather poorly. Maybe listen to your customers instead of talking over them. …
Absolutely by far the worst I have ever had. Pay for the fastest internet they have so my 2 kids can play on tablets and watch Netflix. Jokes on us I guess the fastest they have is only enough to run 1 at a time and barely even that. They …
Think twice about this service. Our service was not working well and we were told we needed to upgrade to a new package due to tower upgrades. So we upgraded back in June. We had issues after the upgrade and got the run around after …
Been a costumer since 2015 and never had an issue aside from some outages here and there due to weather; however, sometime within the past 6-8 months during Watch’s “upgrade” our service has been non-existent. Called and spoke to multiple …
Didn’t want to believe the comically bad reviews on Google, but they are true. Limited options for Internet in my area, but they will not be getting our business. …
We have been customers for 14 years. This company has grown and merged to become too big and offers poor customer service! We are a rural family with little options for service. I’m so disappointed in lack of help we receive. Service calls …
We have the 100 Mbps service with Watch Communications and have had great service. A storm here or there, but this is expected. We we are running multiple TV’s sometime you know, but nothing that stops us from enjoying our shows. Would …