Water made my neighbor sick within 3 weeks of moving in . I never had that problem cause just the smell of the water out of the tap impelled me to buy a R/O system !!!! ………. You should try and pay this outfit !! …
I had a dump truck run over my water meter not knowing if they were going to repair I called Water Utility Management talked with Tobey Woods. She was very courteous and professional after talking with her I knew she had my problem under …
I went into the office because I had a leak in my pipes in the foundation. My water bill was extremely high and I needed to discuss this to see if they could help me with it. I talked to Tobey Woods and she could not have been any more …
I sold my property on December 28, 2021 and service was disconnected on 30 December 2021 – I had a more than $434.00 credit balance and WUM has still refused to process my refund. They say it is a web-development issue and they have no …
No customer service. We keep updating auto pay. If they don’t get paid they don’t let you know. Then you come home to no water. You call the number and give them all your information and no one gets back with you. If I could do zero stars I would.
Toby was very helpful when I called customer service for being overcharged. She worked with billing to get my bill adjusted very quickly, and was willing to work with me over several phone calls without getting frustrated. While I …
Tobey went above and beyond to set up my account and have my water connected. She was extremely friendly and professional. When I thought customer service was extinct, she renewed my faith.
I have to let the world know that Tobey Woods is a 10 star employee for her company. Not feeling well with a cold, her ATTITUDE was supurb, very helpful and SHOULD GET A PAY RAISE!. Thanks to people like her that keep companies successful and a pleasure to work with.
Tobey is the customer service agent you wish that you had on every call to a company! She is extremely knowledgeable and explains things well. I was very satisfied with her solving our water problem. She’s worth her weight in gold…well in water anyway!!
Had to call to get some information needed to refinance my home and I had the pleasure of getting connected to Tobey. Absolute DOLL!! She was so polite, and was so helpful! Sent me everything I needed with out hesitation. I definitely feel like she went above and beyond. Thanks Tobey!!! You made this process so easy for me!
I was not having the best morning😞 until I called WUM & spoke with Ms. Brittany😇!! She was TRULY a God Sent Angel!! With her Magnificent Customer Service & Easy To Speak With & Understand Voice it took every bit of MAYBE 5 minutes to …
Bills aren’t generated on time, payments are lost, fees imposed even when paid up to date and on time, minimum 30-45 minute wait on phone, no replies to emails, and customer services “not able to make adjustments” to your account. Wish they …
Today I spoke with a kind and knowledgeable associate named Tobey Woods from Water Utility Management. I fully expected to get into an argument regarding my bills, as most customer service representatives can be defensively rude when …
I had a family emergency and Miss Toby was so kind and compassionate.
She made sure my family member had her water was back on immediately before the holiday weekend. God Bless you hon.
I recently called to report a water leak. A technician was sent out within 30 mins of speaking to a customer service representative. Scott, the technician that came to my property was outstanding!!! He went above and beyond to resolve the …
I think water utility management is overcharging for water. My bill usually runs me $80 to $100 every 2 months, this month I had to call to find out how much my bill was stayed on hold for an hour, so I had my husband to call from his phone …
I extremely hate their service!! Once again over 19 years of having there service, again, I had my billing set to auto pay before & was never informed of the there new billing program that is not user friendly at all! It won’t even accept …
Each time I call Customer Service for any reason they are always extremely helpful and friendly.
I wanted to thank them all so very much. All your help is so appreciated. Water …
These guys all went above and beyond to get water supplied to the entrance to Paxton Heights on Isle of Hope! NOw we will not have 75+ year old neighbors hauling water to keep the entrance beautiful! That you Tony and your crew! (edit: You most certainly CAN use the photo on your social medias! )
I am new to this company after my home purchase. I called the office to find out about getting service and spoke to a lovely lady named Tobey. She was an absolute delight to talk to. She was able to walk me through the whole application …
Yesterday 4/20/22 I had the worst day. I called Untility Management to get the service changed over in my name. The online system is the worst process. But you have to do it. I advise UTTER patience!!!!! Once you complete the process which …
Called the water company today, have been having trouble logging in to pay my bill. Anyway, I had the most unexpected experience – I received excellent customer service from a young woman named Tobe! I believe in sharing good experiences …
Just moved in new house, previous owners had shut down the water utilities before they left. I used the web portal to easily setup new account and apply for services. As I had already moved in with family of 5+ pets, I called right after …
Today after various efforts to try to get customer service by computer and phone, I took a trip downtown to the their office at 28 Abercorn Street. Tobey Woods helped me and was outstanding! I was so relieved to get her help after several …
Today I spoke with a very professional and understanding lady named Toby! She helped me far better than anyone else In The office could as I have made several attempts to get help with the online services. She gave me step by step …
This is the 3rd time I have had to update my auto pay do to their system updates. I purposely do auto pay so I don’t have to worry about my bill.
This last update, they got a new portal & never sent, email or snail mail, …
There’s this one guy who always comes to check on the pump beside my house and sometimes my dogs are on their chains using the bathroom and every time he sees them he talks to them and pets them, today I caught him untangling one of my dogs from a tree and I appreciate that.
Bought my home and set up service. It took them 4 business days to turn my water on. Mind you – this is a community well that is overseen by this company and it is electronic from the office. All they have to do is literally turn it on by a …
Fast, professional, and honest. They quoted $500 less than Mr. Rooter, and when all was done, no surprise fees. They knew exactly what they were looking for, dug it up, fixed it, and did it all with a smile in 30 minutes. If we ever have a problem again, this is going to be the first place we call. Thanks guys!
I had multiple issues with several accounts. Tobey was the Service Representative that helped me. She was absolutely fantastic! She stayed on the phone with me for almost an hour getting every single issue resolved! She was always kind, …
Service and billing, customer service is fantastic. We have been customers for a long time, never a problem always pleasure to talk to this company and service people.
Customer service is horrible. Prices are WAY to high. They buy into Glynn County Water Utilities and charge residents of Glynn County extra because they say they have to drive further to check up on thier own systems. After 1 year of service with this business, I stand by my 1 star review.
This company is a joke. Not only are they high priced to begin with, but my house was condemned in Oct 2021 for a house fire. The water was shut off. I get a wireless bill yesterday for over a thousand dollars for water that has been …
If I could switch water companies I would. I’ve had issues with this company every since they switched from woodrow sapp. I work on the road so I’m gone nearly most of the time, auto pay doesn’t work and I come home for 2 days to find out …
I moved to a new address on June 1st. I received a bill July 7th with zero balance. Because it was in the middle of a billing cycle I was not overly concerned. However, another 2 month cycle passed with no bill so I called. They said there …
I called to inquire about the accuracy of my water meter. I got a woman on the phone that refused to listen, talked over me and redundantly said my meter worked fine. I tried to explain my quiet lifestyle and I knew there hasn’t been enough …
My water bill just really jumped up and I talked with Tobey Woods at the office about it. What a nice, helpful person! She pulled up my water usage and found that I have a big continual 24 hour a day leak somewhere in my system, so Im trying to get a plumber out now. Thanks so much, Tobey
Absolutely terrible. I wish I could leave a better review but I would give negative stars if I could we asked if they could push back suspending our service because we have been dealing with financial difficulties including Covid infections …
We had a leakage problem with the tune of almost a $500.00 water bill. I spoke with Tobey and she help with every aspect of solving our problem. She is very professional and courteous. We could not have had a better person to help us. Thank you Bruce and Sharon Johnson
Water made my neighbor sick within 3 weeks of moving in . I never had that problem cause just the smell of the water out of the tap impelled me to buy a R/O system !!!! ………. You should try and pay this outfit !! …
I had a dump truck run over my water meter not knowing if they were going to repair I called Water Utility Management talked with Tobey Woods. She was very courteous and professional after talking with her I knew she had my problem under …
I went into the office because I had a leak in my pipes in the foundation. My water bill was extremely high and I needed to discuss this to see if they could help me with it. I talked to Tobey Woods and she could not have been any more …
I sold my property on December 28, 2021 and service was disconnected on 30 December 2021 – I had a more than $434.00 credit balance and WUM has still refused to process my refund. They say it is a web-development issue and they have no …
No customer service. We keep updating auto pay. If they don’t get paid they don’t let you know. Then you come home to no water. You call the number and give them all your information and no one gets back with you. If I could do zero stars I would.
Toby was very helpful when I called customer service for being overcharged. She worked with billing to get my bill adjusted very quickly, and was willing to work with me over several phone calls without getting frustrated. While I …
Tobey went above and beyond to set up my account and have my water connected. She was extremely friendly and professional. When I thought customer service was extinct, she renewed my faith.
I have to let the world know that Tobey Woods is a 10 star employee for her company. Not feeling well with a cold, her ATTITUDE was supurb, very helpful and SHOULD GET A PAY RAISE!. Thanks to people like her that keep companies successful and a pleasure to work with.
Tobey is the customer service agent you wish that you had on every call to a company! She is extremely knowledgeable and explains things well. I was very satisfied with her solving our water problem. She’s worth her weight in gold…well in water anyway!!
Had to call to get some information needed to refinance my home and I had the pleasure of getting connected to Tobey. Absolute DOLL!! She was so polite, and was so helpful! Sent me everything I needed with out hesitation. I definitely feel like she went above and beyond. Thanks Tobey!!! You made this process so easy for me!
I was not having the best morning😞 until I called WUM & spoke with Ms. Brittany😇!! She was TRULY a God Sent Angel!! With her Magnificent Customer Service & Easy To Speak With & Understand Voice it took every bit of MAYBE 5 minutes to …
Bills aren’t generated on time, payments are lost, fees imposed even when paid up to date and on time, minimum 30-45 minute wait on phone, no replies to emails, and customer services “not able to make adjustments” to your account. Wish they …
Today I spoke with a kind and knowledgeable associate named Tobey Woods from Water Utility Management. I fully expected to get into an argument regarding my bills, as most customer service representatives can be defensively rude when …
I had a family emergency and Miss Toby was so kind and compassionate.
She made sure my family member had her water was back on immediately before the holiday weekend. God Bless you hon.
I recently called to report a water leak. A technician was sent out within 30 mins of speaking to a customer service representative. Scott, the technician that came to my property was outstanding!!! He went above and beyond to resolve the …
I think water utility management is overcharging for water. My bill usually runs me $80 to $100 every 2 months, this month I had to call to find out how much my bill was stayed on hold for an hour, so I had my husband to call from his phone …
I extremely hate their service!! Once again over 19 years of having there service, again, I had my billing set to auto pay before & was never informed of the there new billing program that is not user friendly at all! It won’t even accept …
Each time I call Customer Service for any reason they are always extremely helpful and friendly.
I wanted to thank them all so very much. All your help is so appreciated. Water …
These guys all went above and beyond to get water supplied to the entrance to Paxton Heights on Isle of Hope! NOw we will not have 75+ year old neighbors hauling water to keep the entrance beautiful! That you Tony and your crew! (edit: You most certainly CAN use the photo on your social medias! )
I am new to this company after my home purchase. I called the office to find out about getting service and spoke to a lovely lady named Tobey. She was an absolute delight to talk to. She was able to walk me through the whole application …
Yesterday 4/20/22 I had the worst day. I called Untility Management to get the service changed over in my name. The online system is the worst process. But you have to do it. I advise UTTER patience!!!!! Once you complete the process which …
Called the water company today, have been having trouble logging in to pay my bill. Anyway, I had the most unexpected experience – I received excellent customer service from a young woman named Tobe! I believe in sharing good experiences …
Just moved in new house, previous owners had shut down the water utilities before they left. I used the web portal to easily setup new account and apply for services. As I had already moved in with family of 5+ pets, I called right after …
Today after various efforts to try to get customer service by computer and phone, I took a trip downtown to the their office at 28 Abercorn Street. Tobey Woods helped me and was outstanding! I was so relieved to get her help after several …
Today I spoke with a very professional and understanding lady named Toby! She helped me far better than anyone else In The office could as I have made several attempts to get help with the online services. She gave me step by step …
This is the 3rd time I have had to update my auto pay do to their system updates. I purposely do auto pay so I don’t have to worry about my bill.
This last update, they got a new portal & never sent, email or snail mail, …
There’s this one guy who always comes to check on the pump beside my house and sometimes my dogs are on their chains using the bathroom and every time he sees them he talks to them and pets them, today I caught him untangling one of my dogs from a tree and I appreciate that.
Bought my home and set up service. It took them 4 business days to turn my water on. Mind you – this is a community well that is overseen by this company and it is electronic from the office. All they have to do is literally turn it on by a …
Fast, professional, and honest. They quoted $500 less than Mr. Rooter, and when all was done, no surprise fees. They knew exactly what they were looking for, dug it up, fixed it, and did it all with a smile in 30 minutes. If we ever have a problem again, this is going to be the first place we call. Thanks guys!
I had multiple issues with several accounts. Tobey was the Service Representative that helped me. She was absolutely fantastic! She stayed on the phone with me for almost an hour getting every single issue resolved! She was always kind, …
Service and billing, customer service is fantastic. We have been customers for a long time, never a problem always pleasure to talk to this company and service people.
Customer service is horrible. Prices are WAY to high. They buy into Glynn County Water Utilities and charge residents of Glynn County extra because they say they have to drive further to check up on thier own systems. After 1 year of service with this business, I stand by my 1 star review.
This company is a joke. Not only are they high priced to begin with, but my house was condemned in Oct 2021 for a house fire. The water was shut off. I get a wireless bill yesterday for over a thousand dollars for water that has been …
$4.95 “convenience” fee for paying my bill. Don’t charge me to give you money. It must be nice to be a monopoly. …
If I could switch water companies I would. I’ve had issues with this company every since they switched from woodrow sapp. I work on the road so I’m gone nearly most of the time, auto pay doesn’t work and I come home for 2 days to find out …
I moved to a new address on June 1st. I received a bill July 7th with zero balance. Because it was in the middle of a billing cycle I was not overly concerned. However, another 2 month cycle passed with no bill so I called. They said there …
I called to inquire about the accuracy of my water meter. I got a woman on the phone that refused to listen, talked over me and redundantly said my meter worked fine. I tried to explain my quiet lifestyle and I knew there hasn’t been enough …
My water bill just really jumped up and I talked with Tobey Woods at the office about it. What a nice, helpful person! She pulled up my water usage and found that I have a big continual 24 hour a day leak somewhere in my system, so Im trying to get a plumber out now. Thanks so much, Tobey
Absolutely terrible. I wish I could leave a better review but I would give negative stars if I could we asked if they could push back suspending our service because we have been dealing with financial difficulties including Covid infections …
We had a leakage problem with the tune of almost a $500.00 water bill. I spoke with Tobey and she help with every aspect of solving our problem. She is very professional and courteous. We could not have had a better person to help us. Thank you Bruce and Sharon Johnson