Watts Eye Associates

Optometrist, Watts Eye Associates

Watts Eye Associates has been a leading provider of optometry services and vision care products in the Newburyport community since 1975, and we want to help you achieve and maintain clear vision for years to come. Our experienced eye doctors offer comprehensive vision examinations at our Newburyport optometry office and specialize in the diagnosis and treatment of a wide array of eye diseases, conditions, and problems. We use advanced diagnostic technology and vision correction products and are committed to improving the quality of life of persons in the Newburyport community through enhanced vision. Give yourself the gift of clear vision – schedule an appointment with your eye care provider today.

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Watts Eye Associates Reviews ( 168 )

  1. From the time I walk in the door to the time I leave, I always feel important and cared for, the entire staff is pleasant and knowledgeable in their specific areas of expertise.

  2. Friendly staff greeted me at the door. I had a thorough exam, and will return for glasses when I have the time to look at the many options offered in their store.

  3. Went there today for an exam, after the exam I ask to pick out frames for new glasses. They informed me that they accept my insurance for the exam but not for glasses. So after my exam was through they told me I can’t get new glasses. Worst business model ever!!

  4. I’ve been coming to this office for many years, and am always treated well and professionally. They have incredible tech and I believe I get the best eye exams possible.

  5. The front office is kind and so very helpful -we had an issue with our insurance carrier and we solved the problem together. Cant say enough about the woman that answer the phone. They go above and beyond.

  6. Very happy with Watts Eye. Rick Masiello has been especially outstanding helping with emergencies fixing glasses before business trips. Everyone has been super.

  7. My first visit here was one of the best visits I have ever experienced at a doctors office! Everyone was polite and respectful. I felt important to them. I will be back! Thank you!

  8. The office was very friendly. I was given a very thorough examination examination by Cinthia and was then seen by Dr. Sullivan. I highly recommend Watts Eye Associates, thank you!

  9. Prompt and courteous service plus a thorough exam. They don’t try to upsell you, or even sell you for that matter with their current inventory. They even have appointments available on Saturday. It was my first visit there, having recently moved to the area, and would recommend them with enthusiasm.

  10. My experience exceeded my expectations, the eye exam was very thorough, explained well, and pleasant! I had a wonderful sales associate, she was knowledgeable, and very helpful!

  11. Exceptional staff, all very helpful
    Dr. Sullivan very competent and caring. She listened to all of my eye concerns and came up with eyecare correction.
    I would highly recommend this practice

  12. I had a wonderful experience at Watts Eye Associates in Newburyport. The offices are beautiful and equipment state of the art. I’d highly recommend them to anyone!

  13. Dr Sullivan is wonderful! She is great with my kids too, very kind. Sarah and staff are welcoming and friendly. Highly recommend!

  14. Dr. McDonald has been my eye doctor for many years now and I have consistently received courteous and professional service from both Dr. McDonald and Dr. Watts, as well as the technicians and office staff. I have especially appreciated receiving clear and thorough explanations regarding my eye care.

  15. Everyone I encountered at Watts was so incredibly kind and helpful. They made my prescription perfectly and even had them ready for me to take back to school the next day. Thank you so much to the staff- I won’t go anywhere else!

  16. I was very impressed with your office, presentation and efficiency. It was my first appointment and I left very satisfied with your services! In particular, Jay was fantastic. I will recommend to all. Kevin Bannigan

  17. Pleasant staff, comprehensive exam services. Have seen Dr. Macdonald for several years and feel my eyes are in good hands. Highly recommend Watts Eye Associates.

  18. Felt very overwhelmed choosing the correct Eyewear. Rick was able to correct the position of the prescription of my initial purchase and recommend a better fit in a new frame.

  19. Dr. McDonald is exceptionally thorough, knowledgeable, and compassionate. I always feel that I get the best care. The staff is professional and responsive to patient needs.

  20. Dealing with a possible torn retina was a scary situation, Dr. McDonald and his staff got me in the same day and dealt with the situation in a professional and comforting manner, glad to have them in town.

  21. Dr McDonald awesome dr makes u comfortable and funny staff also very nice professional.I love way he’s thorough with tests take there time not rush u like regular dr does.

  22. Excellent customer service. I flattened my glasses while working in garage, with one of the lenses popping out. Brought them to Rick at Watts Eye Associates without appointment, and within 15 minutes he had them fixed as good as new. No charge.

  23. I’ve been here a few times now and was just back again for my annual I exam. Everyone I interacted with (receptionist, optometrist, assistants, etc) was pleasant and helpful. They have a big area to browse and try on glasses and they have …

  24. Everyone is pleasant and friendly. Dr. Sullivan was great in explaining the changes with my eyes and how medications affect your eyes. Super important to me! I highly recommend them.

  25. The staff that greeted me were very pleasant and helpful. My technician, LeeAnn, was cheerful and made me feel comfortable. Dr. MacDonald was professional and explained what he was doing and why and took time to answer my questions …

  26. I hadn’t had an eye exam in a while, and I was very impressed with everyone at Watts Eye Associates, their state of the art equipment and the services they provide. Everything was well explained and I felt like I received very good care.
    I will definitely recommend them to family and friends

  27. Love Watt’s Eye! Our entire family of 6 is seen here. We have been coming for years and are treated like family. The staff is extremely helpful whether it is insurance issues or picking the right frame, they go above and beyond. We have had …

  28. Everything about my visit was professional, organized and communicative. I’m always impressed with the state-of-the-art diagnostics and the skills of those who administer them. …

  29. State of the art equipment they use as well as document all on their computer system as I was there taking tests. Very pleasant and courteous staff asking effective questions and doing their job in an orderly and timely way. Their place is …

  30. From the minute I arrived for my Appointment everyone was so friendly and helpful explaining every detail of the visit. Everyone had smiles on their faces and asked if I needed anything while I waited. Everything went so smoothly from …

  31. I’m new to the area and had to find an eye doctor since beginning to have issues with my eyes. They recommended a process where they didn’t have to dilate my eyes since I had to go back to work after my appointment. The initial eye …

  32. I’ve been going to the eye doctor for 26 years, but am so happy I found Watts Eye Associates and Dr. Sullivan a couple of years ago. She is by far the best eye doctor I’ve ever had by leaps and bounds, and the entire staff is very helpful. The space is also beautifully remodeled, and the technology is cutting edge.

  33. As usual, my yearly vision exam at
    Watts Eye Associates exceeded my expectations!
    When I first arrived I was greeted with a warm smile and it just got better from …

  34. I’ve been a happy customer of Watts Eye Associates for years. Modern services and staffed by a professional, kind, and thoughtful team.

  35. First time here for a long overdue eye exam and couldn’t have been more happy and impressed. Extremely friendly receptionists, clean and welcoming facility, and Dr. McDonald couldn’t have been more helpful explaining everything to me and …

  36. My experience was superb from start to finish. The exam was thorough and stress free. I never felt rushed or dismissed. Dr Sullivan listened intently to my requirements which promoted a sense of immediate trust in her. Shopping for my …

  37. Great! Very informative, friendly, and personable staff. Dr. McDonald and fellow associates were thorough, taking the time to answer questions and explain their processes. Floor staff was helpful in selecting new frames. Front desk personal …

  38. Today was my first experience with Watts Eye Associates, and I could not have been more pleased. The entire experience and process was great. The entire staff was professional, helpful and extremely knowledgeable. They took the time to …

  39. I was seen as soon as I arrived after getting glass in my eye. They are always busy, but never too busy to help in an emergency! This office has been consistent for years and I’m so thankful for them.

  40. Initially my experience was positive with the pleasantness of everyone from the front desk to technician to optometrist. The issue began after my exam when I sat down with one of the employees to go over ordering contacts. It felt …

  41. Had an extremely thorough eye exam today with Dr. McDonald. I was very impressed with the array of diagnostic equipment for the eye. The doctor and his staff are professional, courteous and well organized. Everyone was so nice too, …

  42. Dr. Macdonald is great! I have sent family, friends and coworkers here for years! BUT this year with yet another Health Insurance Change I called to make sure our insurance would be accepted and we would only owe a co pay BEFORE I booked. …

  43. Everyone was very friendly, they clearly explained every step of the process and were great the whole way through including reviewing everything with you at the end of the eye exam. Very positive experience and would recommend them to anyone in the Newburyport area for eye health exams/prescriptions.

  44. This was my first eye exam. Staff are incredibly friendly and personable. Every step was explained thoroughly, including the results. This was a very pleasant experience.

  45. Upon arrival was taken in immediately, pre test done, never saw so much equipment! Unlike my last visit to a eye doctor in town, I was then taken into another room , they checked the health of my eyes thru a microscope, it was an hour of …

  46. I’ve been going to Dr. Macdonald for years now and he is always thorough and caring. You can ask him anything and he has as much time as you need. When I left today I felt like he covered everything: things I asked about and things I hadn’t even thought of.

  47. Notified electronically at least twice well in advance of appointment. Promptly and professionally greeted upon arrival with efficient processing. I was made to feel I was the only patient there by the personal and professional …

  48. The Drs, assistants & all the help are amazing. I normally see Dr. McDonald & have been for almost 10yrs.I called yesterday because of a problem I was having with my eyes. They gave me a appointment for today.however I was seeing a …

  49. I have been going to Watts Eye Associates for years. Absolutely love them! I see Dr. McDonald and he is wonderful. He explains everything, very kind and personable. Great office staff, great experience.

  50. I went to Watts be cause of an emergency situation. I had struck my eye with small stick. The eye hurt, and blood was showing in the white portion. I was afraid that I had done serious damage. …

  51. Watts Eye Associates are the best! When I moved out of the Merrimack Valley area, I stayed with the practice because they are friendly, prompt and make you feel valued. Dr. McDonald is hilarious and I always have a chuckle or two when I come in for my annual appointment. I highly recommend this office!

  52. The staff is so nice and helpful… they give you lots of information about the tests and the exam. I really enjoy going there and trust my wonderful eye doctor.

  53. All of the associates that I came in contact with were very courteous, knowledgeable and professional. Your facility is very clean and spacious. I have already referred you to others.

  54. Wonderful experience…all of the staff were kind, caring and efficient. What I liked most is I was actually able to get an appointment for my eye exam.Sure wish I had come here long before now…thank you!

  55. Staff were all friendly and efficient! Dr. Sullivan takes the time to explain things during the exam, and she demonstrates that she cares about us as people, not just another patient in the books.

  56. Dr.Katherine Sullivan is amazing. She is thorough and affirming of what needs to be done for eye health . Sheldon, Technician also did a great job!
    They have high end equipment and the staff is very friendly and warm.

  57. Everyone that I dealt with during my appointment were extremely professional and friendly. The office was so immaculately clean!
    Dr Sullivan was very thorough 8n her exam and explanations. All in all a wonderful experience. Highly recommend this practice.

  58. I received attentive care at Watts. The professional staff was courteous, efficient and personable. I received excellent advice for follow-up treatment and eyewear.

  59. Watt’s took great care in finding the right lens and frames to help him see properly. He was reluctant, but they were so reassuring that he feel relieved now to see properly. We can get rid of all the cheapo ones. Cant wait to see the new look on him.

  60. My appointment with Dr. Baragona was awesome. She answered every question I had and was very thorough. Had a great experience and would definitely recommend to friends and family!

  61. All the people I dealt with were very courteous and I was attended on time.
    The Doctor took time to explain to me in detail all the procedures and the results. He also responded to all of my questions.

  62. Top notch place… it’s a swift and friendly environment overall. Dr’s and staff are knowledgeable, direct and professional. Went above and beyond my expectations helping me pick out a 1st pair of glasses.

  63. I switched from another practice where it was hard to get an appointment, and their selection Of frames was limited. The staff at Watts Eye has excellent customer service, is helpful, and is happy! I am in health care, and when someone asks for a recommendation for an ophthalmologist Watts Eye is who I recommend!

  64. Dr Sullivan is excellent in every way. Watt’s Eye has state of the art equipment to evaluate your eyes “high tech”. Also the technician is friendly and extremely thorough. I highly recommend this practice.

  65. I have always found Watts Eye Associates to be very professional in dealing with clients. Also, they going the extra distance to make sure working with insurance companies is simple. Your doctors are knowledgeable and very up to do on the latest eye care.

  66. I scratched my eye and my usual optometrist wasn’t available. I walked into Watts and was immediately taken care of! They entered me into their system, found me a same-day appointment, set me up as a new patient, and were overall SO …

  67. Dr Baragona is wonderful. I felt she was taking my concerns into consideration and was through in her eye exam. Sarah Lombard is also fabulous. She hooked me up with frames that looked good on my face. My 12 year old noticed my new frames and said they were great!

  68. There’s a great team of people at Watts. Right off the bat, the receptionists are knowledgeable and courteous. You receive a thorough eye exam with modern technology. The doctor takes time to listen and answer questions without making you …

  69. From the beginning of my appointment when I checked in to the end when I bought new lenses, my experience was terrific! Dr. Sullivan is caring, empathic, very knowledgeable, and so easy to talk to. The person who initially tested my eyes …

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