Horrible Customer service. More like disservice. They keep charging us more and more and calling leads to zero explanation and never a resolution. Horrible!
On the phone right now and they aren’t picking up. Called three other times today and no one picks up. They charged me even though I canceled service two months ago.
ugh. updated their website and require customers signing up again to access, using the pin from the last bill, except if you have e-bills, in which case it can be accessed from the website, once you sign in.. ugh
TELEPHONE POLE WAS HIT AT THE END OF MY DRIVEWAY AND IT HAS TAKEN WAVE OVER A WEEK TO GET US RECONNECTED. THEY VISITED ONCE BUT NO ONE WAS HOME, (THEY WERE TOLD ABOUT THE POLE) I GUESS I NEED TO CARRY THE TECH UP HIS LADDER SO HE CAN SPLICE THE WIRES. HELPLESS INEFFICIENT COMPANY, IT’S NO WONDER WHY THE COST OF CABLE IS SO OUT OF HAND.
There is no such building in this area, the store is gone, I was told this office is open by customer service. Important information like this should be updated
I have been waiting on the line for 25 minutes of help. Tried headquarters number. No way to reach a live person. If you have any interest in getting customer service avoid WAVE if possible.
We have been out of service for seven days, I feel caught in a revolving door of inexcusably poor service resolving the issue. Was given an a service appointment a week away, so exhausting to be treated this way.
Made the mistake of giving them notice I was moving and canceling my service. From that point on it was like they shut off my internet. They didn’t need me anymore and that was it. Extremely frustrating to work with and not reliable.
Horrible customer Service and they do not keep up with the billing abd falsely reporting to the credit bureaus that the acct is still open and owing when it was pd in full! STAY AWAY, 1 star is actually giving them credit. Not to mention …
I tried to reach Wave over the phone multiple times, but in vain.
At one time, I have waited for more than rather painful 40 minutes and then the line was disconnected. It SUCKS … …
Frequent outages, issues with equipment on their side that take weeks to solve, technicians that clearly have no idea what they’re doing, and ridiculous fees if you go above the “data allotment”. Entire world is moving forward, but these dudes are stuck in 1998, such a scam!
Had Wave (Astound) five years havent had a single problem. The best prices you can find out there, and one on one customer service. You actually get to talk to someone that actually cares. Pretty refreshing to know that there are still companies out there who care about their customers. Doesnt get much better than Wave.
In Woodburn Oregon our cable TV goes down during the last episode of the season for NCIS. We call and get a so called customer service rep, Glen or Lynn, not sure which and get told that “he doesn’t know and there are technicians working on …
Moved in Redmond 6 months ago and I’ve experienced several internet outages and intermittent connections. Good luck to those working from home, cancelling service.
They are scam every month they increase the usage to pay extra, and they give you big download speed although you do not need it, just to exceed the limit. And they are worse when you disconnect, they said they will pick the modem and they do not show up. I and they let you drive almost 40 miles to return it.
They sent me a brochure advertising Gigabit. They took my order over the phone.
They charged me 140 dollars.
I paid 300 dollars for a Gigabit modem and a router. …
I had an installation appointment (2-hour window), but they didn’t show up. They called form a private number, though. It rang for a half a second and then it stopped, I think it was on purpose, so I won’t have time to answer the phone. Of …
Worked at the HQ for a year. Had good benefits and incentives. Was a customer until I recently moved. The connection at my old apartment building was great and never had to call TS in the 9 months I availed of Wave service.
I have been a customer for 8 years or so – they are the only broadband internet provider in the area – I would rate service as unreliable – frequent outages (1/mo at least). Prices are sky high, far higher than competition in other areas. …
I have been working at this building for over 5 years now, and it’s been through a lot of changes. The building was set for demolition and replacement back in 2007, but the construction did not start until about 2016. Once the construction …
I pay over $100 for their gig internet and its a joke. It works occasionally but most of the time your signal is under 1mg download speed. Techs come out weekly and tinker with it until it fires up and then shuts down an hour later. Cant wait for a real internet company to service the ames lake area.
You have to be the worst internet company ever. I called begging for help. You let the father of the man who abuse me control my internet and cyber monitor me with no right or autherization, and keeping me from communicating to my family …
I had a terrifing experience in the Seattle Rainer store today. Victoria the knowledgeable customer care agent refused to or didn’t want to explain the services I had or services to upgrade for cable. The customer is never right in this …
I cannot express my frustration properly. When I signed up for Wave, I was told so many good things about the service etc… We scheduled the date for install and I thought all was well. …
Closed my Wave G account in April because we moved and have been waiting for them to send me a check for the remainder of my account credit but it’s been 3 months and I STILL have not received my money back. I’ve called and emailed their …
We have only been customers for less than 2 months and our service, (TV and internet) has gone out for no reason about 6 times. We have spent hours on the phone with tech support and nothing is fixed. Then randomly days later everything …
Have cables on my driveway, a broken pole and cannot get anyone responsible to solve the problem an provide service. We’ve been good paying customers for over 20 years. Don’t know what the management problem is. Can’t recommend WAVE until big changes made
Good customer service, for the most part. The product is the worst internet and cable service I’ve ever had in my 40+ years of being a cable customer. They make promises to fix problems, and they either don’t show up, or when they do show …
They told me they would not charge card I had on file that was robbed from me in attack. I gave them my new card info. They charged canceled card that was taken and never even apologized for doing so. Then informed me my account would be …
If you like headaches this is the internet company for you. The worst internet provider I have ever had. What makes it worse we are forced to have them at our house. I really hate Wave, moving because of them. ( Updated: I went and bought a …
DECEITFUL AND TERRIBLE SERVICE
I called wave about their advertised promos and talked with Vanessa (#53134). The price she gave me for equipment & services was $123.40 a month all taxes & …
I thought it was a very good internet provider with good speed. But since one day, the internet connection frequently lost in my area (MI, WA), and it became worse recently. It may lost internet from one midnight to next day afternoon. …
ZERO star for the customer service if I can. Wave lost my returned equipment and ask me to pay for it. Took 2 months to solve this with customer service and they are NOT HELPING. FIRST, They always told me they couldn’t help anything to …
I have been attempting to contact Wave regarding getting their service to my house and have requested speaking to a local technician personally about the situation but they keep responding with default emails that they don’t offer service. …
I am moving into a new home. The neighbors across the street from me have Wave internet, Wave has their cables run in front of my drive way and it has been over a month and I can not get anyone to work with me to get the existing cables …
The most awful company ever, stay FAR away if you want to keep your sanity and your credit score. These guys sent us to collections because of errors on THEIR end and for double billing us… We have perfect credit scores, this is my …
I have Wave in the Redmond, WA area have very few issues, and consistent coverage. I think Wave could improve by adjusting their price tiers, it’s quite expensive for only 10 GB upload possible below the top tier.
Recently I down graded my service, then I found out that I wanted some of them back. So I called Wave in the morning and spoke to a gentleman and told him what I wanted, he said it shouldn’t be a problem, then his computer froze and he …
Im in the military, and have been a customer since Apr 2014. I activated internet service through Wave and due to an error in their system they charged me an extra $10 a month for a cable modem rental. I found this out when I went to close …
I have been trying to get Wave broadband at the house I just bought. Wave service had been there before I bought it and an installer came out to hook us up after we purchased it, but he told my wife and I there is a new limitation on how …
I own my own modem and router, but they kept charging me for MY EQUIPMENT. They fixed the bill but then started charging me for my equipment again after the next “audit”. After about 2 years, it gets straightened out. …
I live in a more rural area and Wave was pretty much the only provider available other than satellite and I didn’t want satellite. I have nothing but great things to say about them, I get 50 down and 7 up, definitely fast enough for me. I …
If you have the choice, never use Wave. I can’t stress this enough. Unfortunately we were forced to use them as our ISP in our complex and have had nothing but trouble for an entire year. Run. Run far away
I’ve been trying to get service at my address for about 6 months. I have a pole in my yard with wave cable on it. My neighbors on both sides have cable. I can see the F connector right up there. Just run me a line guys! Nobody can be …
Agent on the phone put down the wrong address. Charged me extra fees for there never being internet connected at this address, then when the technician came he called and we realized the first agent made a mistake. The technician then …
I wish it was possible to give zero stars for WaveG broadband. I had them for almost a year while living in Bellevue. I got really tired of their excuses that my performance problems (primarily maintaining a VPN connection and …
We own four businesses. Two of our businesses have Century Link at with no problems. We unfortunately have Wave at the other two businesses (already there when we purchased the existing businesses). Its been nothing short of terrible. …
Out in Ames lake Washington, Wave has a large outage, closes all the customers trouble tickets at the lower levels, gives no updates, then pretends the outage never happened. Then, they want to start the trouble shooting over again. A staggering amount of Wave employees that take no responsibility for their network outages.
Wave has consistently poor service, poor customer service, and lack of acknowledgement of said poor service. Recently 11 townhouse units had an outage, Wave refused to accept this as an outage and was scheduling service techs to come out …
Account holder with Wave for almost 15 years. We moved to another state we took our equipment in to Port Orchard on 4 February 2022. We had over paid, and they owed us $143. I have called five times I still do not have my refund, I have …
I am really frustrated with Astound. I had scheduled a setup with the technician to come today. However, they did not come despite calling me. I called customer service and the automated system said it was completed even though it was not. …
I can’t believe how terrible this service is. I thought I knew how bad internet service could be; I’ve had Xfinity by Comcast & Spectrum and both were FIVE STAR DREAMS compared to this garbage. First, having a joint account is exceedingly …
Astounding company! Astounding support! Customer for 3 years. Only ISP option. Endless performance issues and outages. Billing and customer support demonstrate lack of respect for customers. Field techs tell us management avoids fixing root …
Spoke to two separate people. Both terrible customer service. Our internet has been in and out of service for a whole year and the first lady i had spoke with told me that the reason was the modem and the speed we have dont go together and …
Wave’s Internet service is OK when it works, but dealing with their customer service can be a real nightmare. I signed up for Internet service at a fixed price for 24 months. Wave doubled the price after 12 months. I’ve spent several …
I just spent an hour on the phone with a customer service rep in Texas trying to cancel my internet service while keeping my Wave rented Tivo box. I live in a senior facility in Seattle that provides TV access from Wave and has recently …
Got a notice 1 week ago that my payment went through, then today got an email that my payment was late. So I called and paid over their automated system. And then at the end they charged me $15 late fee-declined payment. I assumed it was my …
Wave G / Astound is the most pathetic internet service provider. They offer the worst wifi connectivity and will constantly find innovative ways to charge money on your account. …
If I could give less than one star I would. I called earlier to find out why they didn’t waive a fee they said they would last month. The guy I spoke to said they never waive that fee even though I was told they would. Then when I nicely …
Good company
Cool building in a good place
Love Wave G!
Cool
5 stars because my boss might see it
Over priced and always looking to find some reason to charge more for anything.
Food is always great and service is too!!
They have not been located here for 2 years.
WAVE Has been nothing but great to me! Highly recommended!!!!
I’d give them a five but they are awful pricey, so they get a four
I got rid of the Internet it was so bad ! I would dump the cable to buts it’s all that’s offered where I’m at.
Wave is one of Best Broadband Services There is Love the Customers Services …!
Absolutely the worst.
They sell and charge me for 100mbps but can not even deliver half of it.
This is without a doubt the worst internet service I have ever had.
Horrible Customer service. More like disservice. They keep charging us more and more and calling leads to zero explanation and never a resolution. Horrible!
Nothing but problems, no customer appreciation and very uncomfortable service. I have called 6 times in the past 30 days for account correcting.
On the phone right now and they aren’t picking up. Called three other times today and no one picks up. They charged me even though I canceled service two months ago.
ugh. updated their website and require customers signing up again to access, using the pin from the last bill, except if you have e-bills, in which case it can be accessed from the website, once you sign in.. ugh
TELEPHONE POLE WAS HIT AT THE END OF MY DRIVEWAY AND IT HAS TAKEN WAVE OVER A WEEK TO GET US RECONNECTED. THEY VISITED ONCE BUT NO ONE WAS HOME, (THEY WERE TOLD ABOUT THE POLE) I GUESS I NEED TO CARRY THE TECH UP HIS LADDER SO HE CAN SPLICE THE WIRES. HELPLESS INEFFICIENT COMPANY, IT’S NO WONDER WHY THE COST OF CABLE IS SO OUT OF HAND.
There is no such building in this area, the store is gone, I was told this office is open by customer service. Important information like this should be updated
This is a bad company; if they don’t have a strangehold monopoly on your building, shop elsewhere!
They like to damage homeowners property WITHOUT permission and not fix or address the problem! NEVER recommend them period!
I have been waiting on the line for 25 minutes of help. Tried headquarters number. No way to reach a live person. If you have any interest in getting customer service avoid WAVE if possible.
We have been out of service for seven days, I feel caught in a revolving door of inexcusably poor service resolving the issue. Was given an a service appointment a week away, so exhausting to be treated this way.
Made the mistake of giving them notice I was moving and canceling my service. From that point on it was like they shut off my internet. They didn’t need me anymore and that was it. Extremely frustrating to work with and not reliable.
Horrible customer Service and they do not keep up with the billing abd falsely reporting to the credit bureaus that the acct is still open and owing when it was pd in full! STAY AWAY, 1 star is actually giving them credit. Not to mention …
Wave Broadband is far inferior to Xfinity/Comcast service and technology offerings. NO comparison!
I tried to reach Wave over the phone multiple times, but in vain.
At one time, I have waited for more than rather painful 40 minutes and then the line was disconnected. It SUCKS … …
Frequent outages, issues with equipment on their side that take weeks to solve, technicians that clearly have no idea what they’re doing, and ridiculous fees if you go above the “data allotment”. Entire world is moving forward, but these dudes are stuck in 1998, such a scam!
Had Wave (Astound) five years havent had a single problem. The best prices you can find out there, and one on one customer service. You actually get to talk to someone that actually cares. Pretty refreshing to know that there are still companies out there who care about their customers. Doesnt get much better than Wave.
In Woodburn Oregon our cable TV goes down during the last episode of the season for NCIS. We call and get a so called customer service rep, Glen or Lynn, not sure which and get told that “he doesn’t know and there are technicians working on …
Moved in Redmond 6 months ago and I’ve experienced several internet outages and intermittent connections. Good luck to those working from home, cancelling service.
They are scam every month they increase the usage to pay extra, and they give you big download speed although you do not need it, just to exceed the limit. And they are worse when you disconnect, they said they will pick the modem and they do not show up. I and they let you drive almost 40 miles to return it.
They sent me a brochure advertising Gigabit. They took my order over the phone.
They charged me 140 dollars.
I paid 300 dollars for a Gigabit modem and a router. …
I had an installation appointment (2-hour window), but they didn’t show up. They called form a private number, though. It rang for a half a second and then it stopped, I think it was on purpose, so I won’t have time to answer the phone. Of …
Worked at the HQ for a year. Had good benefits and incentives. Was a customer until I recently moved. The connection at my old apartment building was great and never had to call TS in the 9 months I availed of Wave service.
I have been a customer for 8 years or so – they are the only broadband internet provider in the area – I would rate service as unreliable – frequent outages (1/mo at least). Prices are sky high, far higher than competition in other areas. …
I have been working at this building for over 5 years now, and it’s been through a lot of changes. The building was set for demolition and replacement back in 2007, but the construction did not start until about 2016. Once the construction …
I pay over $100 for their gig internet and its a joke. It works occasionally but most of the time your signal is under 1mg download speed. Techs come out weekly and tinker with it until it fires up and then shuts down an hour later. Cant wait for a real internet company to service the ames lake area.
You have to be the worst internet company ever. I called begging for help. You let the father of the man who abuse me control my internet and cyber monitor me with no right or autherization, and keeping me from communicating to my family …
I had a terrifing experience in the Seattle Rainer store today. Victoria the knowledgeable customer care agent refused to or didn’t want to explain the services I had or services to upgrade for cable. The customer is never right in this …
The building doesn’t anymore. There’s no information online.
Update- The way you can improve is by building a new HQ or at least have some …
I cannot express my frustration properly. When I signed up for Wave, I was told so many good things about the service etc… We scheduled the date for install and I thought all was well. …
Closed my Wave G account in April because we moved and have been waiting for them to send me a check for the remainder of my account credit but it’s been 3 months and I STILL have not received my money back. I’ve called and emailed their …
We have only been customers for less than 2 months and our service, (TV and internet) has gone out for no reason about 6 times. We have spent hours on the phone with tech support and nothing is fixed. Then randomly days later everything …
Have cables on my driveway, a broken pole and cannot get anyone responsible to solve the problem an provide service. We’ve been good paying customers for over 20 years. Don’t know what the management problem is. Can’t recommend WAVE until big changes made
Good customer service, for the most part. The product is the worst internet and cable service I’ve ever had in my 40+ years of being a cable customer. They make promises to fix problems, and they either don’t show up, or when they do show …
They told me they would not charge card I had on file that was robbed from me in attack. I gave them my new card info. They charged canceled card that was taken and never even apologized for doing so. Then informed me my account would be …
If you like headaches this is the internet company for you. The worst internet provider I have ever had. What makes it worse we are forced to have them at our house. I really hate Wave, moving because of them. ( Updated: I went and bought a …
DECEITFUL AND TERRIBLE SERVICE
I called wave about their advertised promos and talked with Vanessa (#53134). The price she gave me for equipment & services was $123.40 a month all taxes & …
I thought it was a very good internet provider with good speed. But since one day, the internet connection frequently lost in my area (MI, WA), and it became worse recently. It may lost internet from one midnight to next day afternoon. …
ZERO star for the customer service if I can. Wave lost my returned equipment and ask me to pay for it. Took 2 months to solve this with customer service and they are NOT HELPING. FIRST, They always told me they couldn’t help anything to …
I gave Wave one star because I cannot hit ‘post’ if I don’t select one. If they went negative I’d select that. …
I have been attempting to contact Wave regarding getting their service to my house and have requested speaking to a local technician personally about the situation but they keep responding with default emails that they don’t offer service. …
I am moving into a new home. The neighbors across the street from me have Wave internet, Wave has their cables run in front of my drive way and it has been over a month and I can not get anyone to work with me to get the existing cables …
The most awful company ever, stay FAR away if you want to keep your sanity and your credit score. These guys sent us to collections because of errors on THEIR end and for double billing us… We have perfect credit scores, this is my …
I have Wave in the Redmond, WA area have very few issues, and consistent coverage. I think Wave could improve by adjusting their price tiers, it’s quite expensive for only 10 GB upload possible below the top tier.
Recently I down graded my service, then I found out that I wanted some of them back. So I called Wave in the morning and spoke to a gentleman and told him what I wanted, he said it shouldn’t be a problem, then his computer froze and he …
Im in the military, and have been a customer since Apr 2014. I activated internet service through Wave and due to an error in their system they charged me an extra $10 a month for a cable modem rental. I found this out when I went to close …
I have been trying to get Wave broadband at the house I just bought. Wave service had been there before I bought it and an installer came out to hook us up after we purchased it, but he told my wife and I there is a new limitation on how …
I own my own modem and router, but they kept charging me for MY EQUIPMENT. They fixed the bill but then started charging me for my equipment again after the next “audit”. After about 2 years, it gets straightened out. …
I live in a more rural area and Wave was pretty much the only provider available other than satellite and I didn’t want satellite. I have nothing but great things to say about them, I get 50 down and 7 up, definitely fast enough for me. I …
If you have the choice, never use Wave. I can’t stress this enough. Unfortunately we were forced to use them as our ISP in our complex and have had nothing but trouble for an entire year. Run. Run far away
I’ve been trying to get service at my address for about 6 months. I have a pole in my yard with wave cable on it. My neighbors on both sides have cable. I can see the F connector right up there. Just run me a line guys! Nobody can be …
Agent on the phone put down the wrong address. Charged me extra fees for there never being internet connected at this address, then when the technician came he called and we realized the first agent made a mistake. The technician then …
I wish it was possible to give zero stars for WaveG broadband. I had them for almost a year while living in Bellevue. I got really tired of their excuses that my performance problems (primarily maintaining a VPN connection and …
We own four businesses. Two of our businesses have Century Link at with no problems. We unfortunately have Wave at the other two businesses (already there when we purchased the existing businesses). Its been nothing short of terrible. …
Out in Ames lake Washington, Wave has a large outage, closes all the customers trouble tickets at the lower levels, gives no updates, then pretends the outage never happened. Then, they want to start the trouble shooting over again. A staggering amount of Wave employees that take no responsibility for their network outages.
Wave has consistently poor service, poor customer service, and lack of acknowledgement of said poor service. Recently 11 townhouse units had an outage, Wave refused to accept this as an outage and was scheduling service techs to come out …
Account holder with Wave for almost 15 years. We moved to another state we took our equipment in to Port Orchard on 4 February 2022. We had over paid, and they owed us $143. I have called five times I still do not have my refund, I have …
I am really frustrated with Astound. I had scheduled a setup with the technician to come today. However, they did not come despite calling me. I called customer service and the automated system said it was completed even though it was not. …
I can’t believe how terrible this service is. I thought I knew how bad internet service could be; I’ve had Xfinity by Comcast & Spectrum and both were FIVE STAR DREAMS compared to this garbage. First, having a joint account is exceedingly …
Astounding company! Astounding support! Customer for 3 years. Only ISP option. Endless performance issues and outages. Billing and customer support demonstrate lack of respect for customers. Field techs tell us management avoids fixing root …
Spoke to two separate people. Both terrible customer service. Our internet has been in and out of service for a whole year and the first lady i had spoke with told me that the reason was the modem and the speed we have dont go together and …
Wave’s Internet service is OK when it works, but dealing with their customer service can be a real nightmare. I signed up for Internet service at a fixed price for 24 months. Wave doubled the price after 12 months. I’ve spent several …
I just spent an hour on the phone with a customer service rep in Texas trying to cancel my internet service while keeping my Wave rented Tivo box. I live in a senior facility in Seattle that provides TV access from Wave and has recently …
Got a notice 1 week ago that my payment went through, then today got an email that my payment was late. So I called and paid over their automated system. And then at the end they charged me $15 late fee-declined payment. I assumed it was my …
Wave G / Astound is the most pathetic internet service provider. They offer the worst wifi connectivity and will constantly find innovative ways to charge money on your account. …
If I could give less than one star I would. I called earlier to find out why they didn’t waive a fee they said they would last month. The guy I spoke to said they never waive that fee even though I was told they would. Then when I nicely …