Well-Key Urgent Care in Knoxville is the local choice of patients in need of quick and comprehensive urgent care. Since 2010, we’ve provided affordable, high-quality medical care to locals and visitors alike. If you find yourself in need of medical care or emergency care, Well-Key Urgent Care is here for you. We are open 8:00 am to 8:00 pm, 7 days a week and can quickly treat a variety of minor injuries and illnesses.
| Friday | 8AM to 8PM |
| Saturday | 8AM to 8PM |
| Sunday | 8AM to 8PM |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
1787 Veterans Boulevard, Sevierville, TN 37862
The Dr. is awesome and the staff was very friendly.
I have visited this place twice. One was in February, one a few days ago. My visit in February was very pleasant. Everyone was friendly. My visit a few days ago, not so much. Girl at the front desk was, the lady who weighed me was very …
It cost us $125 for covid test .We had very bad experience in this Clinic . We went Covid test for travel requirements. They know that my brother is traveling in 3 days . We didn’t receive any results until the day of his flight after i …
The staff was very friendly & helpful. The office was very clean & the atmosphere was peaceful. The providers & nurses were prompt but caring, I was seen for a chest xray, had a breathing treatment & 2 shots, was out of there in an hour.
The care I was given was excellent & I will definitely send people here!
Waited 5 hrs to get a text saying my visit was cancelled waited on hold for 30 mins to have to be put back in system. Then after another hour still nothing canceled my appointment and went to another provider and was done in less than a …
I happen to be in Sevierville this past weekend celebrating my 60th birthday with my family. This trip to a beautiful mountain cabin was a surprise planned by my children. We traveled from NC to Tennessee. Despite having knee swelling and …
DO NOT GO, THEY LITERALLY FORGOT ABOUT US, CLOSED UP FOR THE NIGHT AND WENT HOME.
We arrived and checked in with the receptionists at 6:05, they directed us to go …
Jake was so kind and present while taking care of my sons road rash. As a mother something like this can be scary, but Jake made this process easy and fast. Shout out to Jess for answering all of my questions, giving me as much information …
I’ve had to come here a few times for some quick semi-emergency visits. The wait times were minimal if you arrive at the correct times. Morning or early to midafternoon were right around a 5 minute wait to be seen. The check-in/ checkout …
Was in a lot of pain, swollen foot unable to walk. No way I could wait until Mo day to see my personal doctor. I got right in and was diagnosed with gout. I received two shots in the office which within minutes was reducing the pain. I highly recommend..
My 6 year old and I arrived for a Covid test after experiencing exposure and symptoms. I was told to complete my registration online, take pictures of my ID and insurance cards, and wait in my car until I received a phone call or text …
I was very pleased with the courtesy and professional way they handled my situations. The doctor took up time to evaluate my problem then said she wanted to research to …
They don’t seem to take the name “urgent care” very seriously. The front desk gals are rude, and sat here for 3 hours waiting in my car for them to call and see my friend. Finally walked in to see what was going on, they said they lost the …
We were on vacation when my child started feeling pain. After looking for an Urgent Care around the area we were staying at, we found this place. After reading some of the horrible reviews, I’m grateful our experience was a great one. Our …
Got in very quickly for an exam and covid testing. Was easy to register, waiting in my car, and then notified by text to enter. Everything was clean. Office workers very friendly, nurse who took vitals very pleasant and cheerful, dr made sure to ask all the right questions and answers all my questions. Highly recommend.
Everyone I had contact with was friendly and professional. I had a choice between several emergency rooms or this urgent care center. I am glad I chose Well Key I would recommend this facility to anyone that needs immediate attention. At …
I initially gave 5 stars for the care I received, but it has been a WEEK and I haven’t gotten the result from my COVID test?!? All I’m told is that mine isn’t back from the lab yet. I’ve asked if all of them from the same day as mine are …
My sister had an extremely urgent need and the staff got her seen very quickly and transported to the hospital. Thanks to the staff there for their quick response.
I am going to Recommend the AFC urgent care. This is the third strike for this place . Still paying for a emergency hospital visit after dr luck sent my daughter home with double ammonia two years ago. Went in for Covid test with symptoms …
If I could give these people a 10 star I would. They are the best I have ever seen. Very pleasant people, very honest.I would recommend them. Love these people. They treat people like they should be treated. Thank God I went to them on …
My wife and I had no problems with the clinic, they were courteous and really polite and helpful with our symptoms. In and out promptly with hardly no waiting
Zip pass doesn’t work. I registered for 8:50 am appointment, pre-registered, then arrived at address and called in as instructed. 20 minutes later I’m still in the que so I go in and the receptionist tells me she took her phone off of the …
Well-Key Urgent Care Sevierville. The staff is fantastic, very friendly. Whatever your needs this is the place that will take the best of care. Highly recommended.
I popped a small bone out of socket in my throat and I’m from out of town so I was hesitant to go anywhere. I must say Dr. Luck and his staff were way better than I have in Louisiana. They were very nice and professional. The best part was …
It is never fun to not feel well on vacation, but it happens. It happened to me while on vacation in Pigeon Forge Tennessee. I read the reviews that had been posted by others, and I chose Well-Key Urgent Care to get some help. They were …
Friendly and kind staff! They got me in as quickly as they could and we’re very kind, patient, and informative, even though it was a very busy time for them. …
The staff was very friendly and helpful. By far this was the best quick care that I have ever been. The Dr luck was very professional and he didn’t just rush though my care plan. I loved the fact that he took the time to pray with me for a …
My daughter was quoted $125 for the office visit and then told it would be another $50 to flush her ear. The nurse screwed up and flushed out the wrong ear. So then she had to flush the correct ear. They told her they were not going to …
Our 6 year old angel was up all night with an ear ache and the service was fast and exceptional. Quick professional visit we were seen after 2-3 minutes of paperwork. Prescription went right next door. Very happy and highly recommend.
I made an appointment online for 9am. Arrived at 8:40am and checked in by 8:45. 3 patients that arrived after me were called ahead of me. At 9:30am I was still waiting to be called back. There was only one other patient left in the …
Everyone was extremely friendly and helpful! The process was easy with online registration including uploading photo ID and insurance card. I called when I was in the patking lot and they texted me when they were ready for me. I was …
I am from out of town and cut my leg on rocks. Went to clinic, was in dr office in 30 minutes and had 9 stitches put in leg. Dr did an excellent job, wound looks great 2 days later.
I would highly recommend this urgent care! Everyone from the front desk to the nurses and RN were great. Even after a 3 hour wait (peak cold/flu season as well as peak tourist season), and being severely sick, I have nothing bad to say …
Once the dr got in the room it was a quick visit. Even though we made an appointment we waited 3 hours to be seen. I was happy how they handled my little girl. The dr was amazing.
Dangerous place to go. As a medical professional myself, I would not recommend this place. Terrible wait times despite having an appointment. Only allow the patient back despite. While I understand that there is a need to limit person(s) in …
We had an unfortunate accident with my daughter while on vacation in Pigeon Forge/Gatlinburg. Thankfully, we were directed to Well-Key urgent care. This was probably the best experience I’ve ever had in urgent care. We arrived just shortly …
Had to wait 2 hours to get in but was happy with the care my daughter was given. She saw the nurse practitioner and she was given excellent care as if she was seeing her pediatrician.
Quick to get appointment. Very thorough! They were having an overwhelming afternoon with having to send at least 3 patients out with ambulance and they still provide great service with a smile. I would definitely recommend!
I was very impressed with Well-Key Urgent Care. The receptionist’s were so kind and helpful. The waiting time was not long at all. I was very impressed with the nurses and the Dr. They were very thorough and made me feel so calm. We were …
They do not honor appointments. Just show up. We made an appointment online early in the morning and the system said we would receive a text 25 minutes before our appointment. We showed up and called and they said they weren’t honoring appointments anymore. Good thing we didn’t sit at home waiting for the test.
Such friendly people from check in to doctor! They took care of my sick baby and were very calm and gentle since she wasn’t feeling well and did not want to be there. We were from out of town and they helped get our prescription sent to the closest pharmacy to avoid all the crazy weekend traffic. So grateful to have found them in time.
I normally never write a bad review on a business but I had to on this place. So I get there and check in with the forms they send you via text message. I turn everything in and the waiting game begins. I turned those forms in around 9:15 …
The 3 ladies that assisted me with my dog bite were AMAZING. I am so grateful they were working. It was pretty painful and they distracted me while sewing me up. I will be forever grateful for them. ♥️
They were taking Dollywood people before anybody else , and no their health was very good to what I could see , but I work at anakeesta add Gatlinburg for a follow-up visit and I am in big time pain and I’ve been waiting for an hour and a half to two hours .
They were nice., professionsl and took excellent care of me. Being from out of town I wondered about the magnitude of care. They went above and beyond. I appreciate them very much
I was out of town in a cabin on the mountain. I was seen as quick as expected at an urgent care. I work in healthcare and know how what times can be. For covid reasons we were able to check in and wait in the car until it was time to be …
I was taken back to a room very promptly. It was a little bit of a wait to get seen by the nurse practitioner but that was completely expected as it was in the middle of the day. It still wasn’t even that bad of a wait time. I felt I was listened to and received good, thorough care.
Everyone from the front receptionist, to the nurse and NP were so nice and wonderful. I’m very happy with the care my son received here. Just genuinely nice people.
I usually make my appointments on-line (fast track) and wait less than 30 minutes before seeing a doctor since they opened. Everyone has always been friendly, listened to me answered any questions that I had and very professional!!! And I …
If you don’t have insurance they take advantage of you. They tell you what the total will be for a covid test and then they send you a bill for more money owed. This happen to my son and his girlfriend. So evidently the people at the …
Was an awesome experience, the wait was long but expected from any health service! Especially when the patient is new to the system, too much paperwork. Expect a longer process, front to back when going there if you’re a new patient. Once …
Even though I ended up waiting over 3 hours all of the nurses were incredible. They were extremely friendly and made you feel super comfortable, it made the wait worth it.
My son was on a church trip to that area which is 9 hours from home. They were so nice helping me over the phone filling out all the necessary paperwork that he could be treated and taken with a non-parent. They eased my stresses and took care of my kid without me being there.
Great urgent care. Quick registration using the link sent to my phone when I arrived and checked in. We were seen in 15 mins. We were quickly seen by the nurse practitioner. The prescription was called into a nearby Walgreens. We were in and out in less than 40 mins. Very clean and friendly. Highly recommend!
I will 100% be returning to this location for any future needs. The online system is a great way to get “in line” before actually having to get in line and wait. You can fill out all your information online as well so no need to do …
The nurse today was amazing and very caring. This was a very nice experience.
Insane wait time. Dishonesty from staff about how long the wait would be. Apparently added people ahead of us into the line. After 3 hours we left without treatment for our sick child because the number of people ahead of us kept climbing upward. Awful treatment.
Called in to facility at 2p and was told approximately 30 minute wait. I arrived (pre-registered) by 2:15p. Mine was a rather minor issue, but I waited over an hour in my car to get a text that they were ready for me. I came I. Paid my …
Front desk helped when I could not get registration completed. The nurse and Dr. were kind and professional.
Good service. Short waiting time. Friendly professionals. Minor error getting my prescription to the pharmacy but overall a very good experience.
I called and asked if they were doing testing, she told me they were but there’s like 15 people ahead of me waiting. (no biggie, should only take a hour in a half or two). well i sat there for about 4 hours just waiting to be seen. (noted i …
The staff is exceptional and helpful, they work 12 hour shift and always in a good mood. I enjoy coming here and knowing I’ll be treated well. The only con is the waiting for few hours and not enough doctors on duty makes it harder to do anything else. Aside from that, definitely recommend.
I am typically a white coat person. However, just walking into Well-Key put me at ease. The area was calming and the staff was excellent . The young lady who did my blood work and vitals was a gem as was Sarah, the nurse practitioner. …
The staff was very friendly and helpful. But when I checked in they said its was about an hour wait which wasn’t bad at all. I ended up being there for 4 hours. I understand that everyone is short staffed and waits times are longer just …
We got here early and there was only 3 or 4 people in front of us once we got checked in. We waited 1 and a half hours to be seen by a doctor that wasnt sure why my child was sick. SHE GOOGLED SYMPTOMS!! All said and done, she went with the …
We were out of town and had an accident with a motor cart. They were recommended to us and we received excellent care. The registration was an easy process andhvvv everyone was professionnel and friendly. A thorough exam and X-rays reassured us that there were no seriously injuries m.
My family and I were in TN from Texas and my 2 year became really sick and we tried hard to find a place to get him into. We finally found this one but it was 30 mins away so we took the kids as fast as we could. We got there 5 mins before …
Staff are extremely friendly and you feel like your treated as a person not a number. I miss Dr Luck he’d always ask before you left if he could pray with you made me feel good… I love the Nurse practitioner that’s there now young girl super sweet smiles like nobody’s business treats you like a human being
I started feeling bad while on vacation and they got me in and out quickly! They were all so kind and friendly!
They also called my antibiotic into the pharmacy nearby and it was ready when we got there! I highly recommend it!!! ❤️
I had to take my son bc he was hit in the face with a baseball. It was the PAs first day there. She was great, along with everyone else. The other dr, Kim Gann, even came in to check on my boy. They were also very quick!
Everyone was very nice and respectful. They were experts in their field.
Friendly staff, safe and accommodating during our time of social distancing. They made me feel like I was a priority. I highly recommend this medical facility if, you or your family members ever need to be seen by a doctor. Thanks for all you do Well-Key Urgent Care!
We are in town for a National Dance Competition. My two youngest daughters ages 2 and 7 started running fevers, complaining of ear pain, throat pain, and just overall looking bad. We were seen right away, had testing done, and antibiotics …
We were greeted by a friendly and helpful receptionist. Only waited about 10 min before being seen. The doctor and nurse were very sweet and communicated well with us. We were in and out in probably less than 30 minutes. This was our second trip to this clinic and the first experience was just as good. Highly recommend them.
Attempted to see a NP or MD and waited for an hour after receptionist said he had three ahead of him…. When we called an hour and a half later she said 11 and another 1-2 hour wait… when trying to check in never received text had to go back …
We came here on a Tuesday morning with a child with a fever. Mainly only needed a urinalysis. After two hours we asked how long the wait would be, and we were told there were nine people ahead of us. An hour later we asked again, and we …
Well Key has always taken the best care of my illness awesome staff. Signed in online the app told me a arrival time and to call when I got there . My service was great. Nurses and provider.
Spent approximately 275.00 between office visit and prescriptions. Diagnosed with COVID and was prescibed a steroid spray and cough gel pills. I was asked about a cough and told them I wasn’t coughing. The steroid spray is no help, I am …
My experience at this urgent care center was absolutely TERRIBLE. I scheduled an appointment online. Had to remain in my car in the pouring rain for 2 1/2 hrs past my appointment time. On seeing the nurse practitioner and explaining my …
They opened at 8:00 as scheduled. Intake person was friendly. Registration on my phone was simple and I was seen very quickly after I completed the registration. Nurse was friendly and professional. Dr. Palmer was friendly, professional …
Made an appointment to be seen for an infected finger. Had to wait TWO HOURS past my appointment to even be seen! The nurse came in and “treated” my finger. Was even worse the day after, had to go to the ER three times that week thanks to …
Was so impressed with the Dr and most of the staff. Was very attentive and thorough. Female nurses and assistants were friendly and willing to help. Was responsive and happy to help us correct pharmacy due to insurance conflict. Male …
My experience at Well Key Urgent Care has always been very good. They open right at 8am and are never late to do that. Today the two ladies at the front desk were so kind and helpful and the medical staff treated me with respect and kindness taking their time To make sure all my questions were answered.
My daughter was there yesterday for a rapid COVID test for work. They also knew what she was there for (she called ahead), I’m sitting in the car waiting for my daughter, she walks in, back out, they call her back in to do the testing but …
Very nice people. Took a little longer waiting than desired is only reason for a 4. But once we were seen, it was super quick.
Had to visit while on vacation with my daughter today. I chose this facility because of the reviews and then did not disappoint. The ladies at the front desk, Nurse Shay and Dr. Luck were all truly amazing. Took their time and were all very …
We are on vacation and my grandson became ill instantly. Wasn’t sure where to go but our gps lead us to well-key and I am so glad it did. The staff was wonderful and even with our Indiana insurance not working in Tennesse the price for …
Was just told over the phone that they don’t honor appointments, who ever is working the front desk doesn’t need to be answering the phone and talking to sick patients. She was very rude and interrupted me when I tried to tell her what was …
The wait may have been a bit long but I could tell they were extremely busy! I have never taken my 5 year old anywhere except her pediatrician. However since we are on vacation 5 1/2 hours away, we had to take her somewhere else when she …
Dr. Huskey and Ashleigh are very helpful , amazing and caring . Highly recommended. Could not have had a better experience elsewhere . Thank you .
We are visiting the area, no idea where to take my sick mom. We ended up in the Well Key Urgent Care in Sevierville. The staff was so nice. We were so pleased with the care my mom received.
I was checked in quickly, and due to Covid, asked to wait on my car. I was informed how many people were in front of me. It was an extremely busy day, but the staff was thoughtful. When seen, I didn’t feel rushed, but my situation was handled thoroughly and quickly. They took my insurance, and I would come here again.
Service was excellent. NP and staff all very helpful. Customer service was wonderful.
The ladies at Well-Key Urgent Care were wonderful! I had an appointment which I made online. I filled out all my paperwork online before arriving. I think this was a huge timesaver and recommend that others do that too. I was seen quickly. …
Well-key is fantastic. The staff is absolutely wonderful. They checked me in no problem, hardly no wait, very friendly! Dr. Jordan was amazing!! She explained everything to me and was very pleasant, very friendly. I would definitely recommend Well-Key.
On line said open till 8:00& walk-ins welcome. Tried to call many times to confirm. Drove over 45 mins. to clinic. Arrived at 11:20 & we were refused service. Said there was a 4 hr. wait & we were fine with it. We were still refused service.
My husband took me to wellkey to get my knee checked and it was fast and from the entrance to the nurse and doctor it was a very pleasant experience not counting the pain. I would highly recommend if you need to be seen and you want fast …
They was very nice and friendly didn’t have to wait long at all.
Super fast to get an appointment online (like within 10 minutes). My wait in the waiting room was less than 5 minutes. My provider was extremely thorough and understanding. Labs and exam done and I was gone in about an hour. Highly recommend!
Quick and efficient on-line registration. Got me in and out quickly. All Stag and providers friendly. Would Highly recommend them for any urgent care need you are having. JR was excellent with my special needs daughter.
Back this morning for X-rays! Front desk not near as personable as the night before! I pay cash and was told twice I would have to pay for my X-ray?!? Yes yes I do! And I did! …
Absolutely the worst urgent care ever! Even after making an appointment, we had a 2+ hour wait. After finally be brought back and waiting another 10 minutes, I was told I’d have to go to another local because their xray machine was not …
Everyone was very easy going and down to to earth in what seemed to be a efficient operation. No pun intended. The facility was immaculately clean. They practiced all the Covid guidelines but weren’t rude about it. All in all it was a pleasant experience.
Signing up online does not guarantee your place in line. You are considered “in line” after letting the receptionist know you have arrived. The website is misleading. We waited an hour in the car after getting there and checking in. My …
We are from out of town, and my daughter had symptoms of an ear infection. I’m so glad we went to this urgent care – they were excellent! The staff & nurse practitioner Sarah treated my scared daughter who was in pain kindly & calmly. The …
Just stopped in to Well Key Urgent Care on Sunday the 18th at 12PM with my 8 month old daughter who was breaking out in hives all over. I explained to the lady at the front desk that my daughter has an egg allergy and we did not have her …
The worst experience ever!!! The most un experienced and rude stuff in the clinic and in the billing department. We called to the clinic to make sure my husband and I can be checked and have x-rays done after a car accident since we were …
Always do a great job! Wait is long but worth it. Nice people.
They try to get you in as soon as possible. Once you’re in, they listen to your concerns, treat you and you’re on the way with treatment or peace of mind. Staff very friendly and informative. Thank you
I think we’ll key clinic is a very nice place I was treated kindly and throughly
Very thorough and compassionate dealing with my LO especially with us being from
Out of town
The Dr and ALL the staff we came in contact with were Amazing and sweet.
I’ve been attending this clinic for years and it’s been a disappointment each visit. The staff are rude, the doctors do not listen and are condescending. I’m constantly booking two or three appointments in one week because they refuse to …
Awful experience. I did online check in and registration and set an appointment time for 3:50pm. I’ve been sitting in my car for 3 hours now with a fever feeling terrible. I called and was told at 3:50 that there were 12 patients in front …
We had to visit Well-Key urgent care after my 2 year old busted his head open on a water slide at Dollywood. The staff was absolutely wonderful and so kind. The nurse and nurse practitioner were the sweetest. We are very thankful for them during this eventful trip!
I went Sunday morning, I had to wait a long time, there was ALOT of people there, but I was told upfront by a very patient receptionist with an apology, how long the wait was going to be. When it was my turn, Everyone was very friendly, …
On vacation cut my finger these people were excellent handled it with no problem very pleasant and professional
I would highly recommend this Urgent care, the physician and staff was great, and the office was super clean.
We were from out of town. I was researching reviews in the night and decided to go here. Took my son for asthma exacerbation due to a cold. We got there and completed paperwork via phone. We were there a few minutes after they opened and …
This place is fantastic. All the staff are super. Dr Virginia is fantastic. She updated my test results by phone to me after closing at the clinic. Really nice.
We are from out of state and our insurance recommended this urgent care. My son was experiencing cold symptoms on our vacation and in effort to get him back 100 ASAP I called well key. They basically indicated for us to just come in. We got …
Here on vacation for the week and ended up with an extremely painful ear ache. I was very pleased with the care I received and everyone was very nice. They called my medicine in to the 24 hour Walgreens and it was ready by the time I got there. I would absolutely recommend Well Key Urgent Care. Excellent Care!!
I had a great experience at WellKey. I was able to set up my appointment and register online which saved me time. I waited in my car until they were ready for me which limited my contact with other people. A big shout out to Nurse Debbie …
I made my son an online appointment for 10:35am. When I arrived I called and told the lady I was there for my appointment she said she would check us in. 20mins later I was asked to bring in my insurance card. I had accidentally uploaded my …
We had to bring my daughter to this Urgent Care while on vacation. They were busy, so there was a bit of a wait, but honestly it was so well worth waiting for. The nurse and the NP who took care of my daughter were both so kind, helpful, …
I was in and out in under an hour with my 3 year old. They were fast, friendly, and caring. I would definitely go back if had another emergency while on vacation.
I was on vacation and got a UTI so I decided to attempt a virtual visit. Making the appointment was easy and fast. The problem was that my appointment was for 0927 and they reached out to me for that appointment at 1429….5 hours later!!!! …
All staff are extremely nice, very professional and helpful. Since Mady to the Dra and staff are wonderful people, being very supportive and caring. We had a marvelous expierence visiting this excellent Urgent Care. We …
The staff at the Sevierville Location are so genuinely caring and helpful. Between me and my children we visit a lot. I always know that we are in good hands. We are truly thankful for everything that they do.. ❤️❤️
I had just got into town on a Sunday evening and was having a allergic reaction , was there 4 1/2 hours , and all they did was give me a Covid test ( 10 minute test, which was negative ) and a steroid shot , nothing else!!!!! …
I’m not from Tennessee, but I have to say that the lady that was checking me in was so sweet and kind. The assistant’s were the same, and The Doctor was great. I don’t think I’ve ever been treated as kindly as I was there. They were all so …
Jenny Sexton (NP) went above and beyond when taking care of me. She made sure that I was comfortable and that my health was covered from every angle. I appreciate her so much and would absolutely recommend.
My care was excellent, the nurses were friendly…. I believe they are overwhelmed with work and not enough help….
Unprofessional and just out for your money. I took what I thought was a free covid test last Friday. I was not able to leave until the RN did an evaluation and I even denied a flu test which they decided to give me anyways. My free covid …
We have visited Well-Key Urgent Care twice in the last few months. They have always been extremely kind and efficient. I would highly recommend this facility. We are grateful for the care we received.
Told our appointment would be at 11:11 and instead we had to sit in the car 2 hours past that. We asked to see where we were in line and the front desk told us we were still 6th in queue and were rather rude about it.
Everyone went out of there way to help me they called around and found where I could get my MRI Thanks to a great staff
Stacy at the front desk was extremely nice. We came in the evening (6pm) and we had 22 people in front of us. I asked if we could make an appointment for 8am the next day and she was able to accommodate the request. We came in the next day, …
Check in app is terrible and the person working the front counter offered very little help to us while we struggled with it. The estimated wait time was off by over an hour and there is zero communication during the wait Pizza delivery …
I trust and appreciate Dr. Robin Takacs and the PAs and staff at Well-Key in Sevierville. They are consistent in their care. I’m greatful to have a clinic to go and be evaluated and treated on a moments notice, 7 days a week. Would recommend to anyone in need of medical care.
Dr. Gann was very kind, thorough and showed genuine care/concern
I’ve taken both my boys there and they have been extremely nice. The wait can be a bit long, but they are very transparent and accurate about how long the wait is upfront. They also went above and beyond with my son that has autism. They were very sweet and took great care of him.
Had to wait outside in the car today, they couldnt xray my son’s thumb, so we have to go the er. They charged him for 75 for a referral to hospital for xrays. Would NOT recommend.
I can’t say enough about the staff at Well Key. We were in town for a mini getaway and had to have my mom checked out she fell. Mindy her medical assistant was amazing. She was so sweet to my mom who has dementia. Being out of her …
Was on a girls trip and they were able to get me well and back to my friend time !!!! Thank you very professional , clean , and kind
Stacy at the front desk is absolutely amazing. So kind and so hard working. The nurse practitioner we saw was so knowledgeable, kind and listened to my son Landon and I. With their day to day endless hours and dealing with not so …
My law in daughter went Thursday for stomach pains. They recommend for her to have ultra sound . She told them she was going to wait a few days. So today the pain was still there when she eats. So she goes to Leconte to get ultra sound. …
Although I had over a two hour wait, I have high praise for the staff and their care and concern. My back had went out on me and they helped me get up and down and escorted me back out to my car because I was having so much pain. They are very compassionate and I felt like they truly had my health concerns as a priority.
They are absolutely amazing! My 21month old got sick while we are on vacation. Check in is quick and efficient. They kept her entertained got her checked, tests run and we were out in less than an hour and a half with no tantrums.
Went here today & fortunately it’s been a while in that I haven’t been ill. These people are amazing. Even though I needed to wait, I listened to my audio book in the car. They texted me when they were ready to see me. All the staff are kind & courteous.
I had a fantastic experience here. I am from out of town and woke up in a huge amount of kidney pain. Never been treated better by a medical staff. It was quick and they were wonderful.
Staff was professional and very friendly and comforting. Would recommend to anyone. Was vacationing from NC.
Happy to know they were opened on Saturday. I was visiting from out of state and had just started our 2 week holiday when I had an eye emergency and I walked in to the clinic. The receptionist was very pleasant, the dr I saw was good. They …
Great place. Friendly staff, treated us liked we were neighbors not visitors from Kentucky. Highly recommend them if you need medical attention.
We are from out town and so thankful to have found this urgent care for my sons earache. They got us in quickly and sent us on our way to a pharmacy for medication. Everyone is friendly and the office is clean.
Gotta say I was a little hesitant. I don’t like giving in and going to a Urgent Care. But after feeling bad a few days and visiting from out of town we looked into going to a VA clinic. But they wouldn’t let me be a walk in!! Wouldn’t let …
My little boy was seen quickly (about 30 minutes after check in) and all the staff from the front desk, to the nurse, to the NP were all very friendly and professional. They did great with him and not pushy, but let us be very involved in the tests that were performed and the treatment. Highly recommend!
Service was top shelf and the staff was very helpful..these people work hard at what they do and have my respect!!
Simply wonderful! They quickly knew what was wrong with my husbands eye, Treated him and had us on our way. Everyone was so nice & helpful.
My family and I were In the Pigeon Forge area on family vacation and my 3 year old started running fever. After reading other positive reviews, we chose this clinic. We received superb care! They even comforted my sweet boy with a popsicle while we waited. I highly recommend this clinic.
Great service and reasonable wait times. The staff was knowledgeable and kind and we felt well taken care of during our unplanned visit.
The NP, Jenny and the other medical staff here are so wonderful and kind. I’d give 5 stars if not for the one woman at the receptionist window… Hopefully it was just an off day. The other woman back there made up for her and was very …
The staff was exceptional!!! Got in and treated quickly. Doc took the time to listen as well as the nurse and was given meds quickly and pain free injection. Great place if you can’t make it home to go to doctor. Wonderful service!!!
We went to Pigeon Forge for a long weekend celebrating our anniversary. When we arrived we unpacked and I took a shower. I started to itch so bad that I started crying. I was miserable! Then the next day we went shopping and it was so …
My son accidentally cut his finger today and it required stitches. I cannot say enough wonderful things about the care we received at Well-Key. Everyone was so nice, empathetic, professional and just all around great! They took great care of his finger and helped soothe his panic attack as well. 100% love Well-key!!!
Everyone was friendly and efficient. They took great care of my daughter.
Our daughter got sick during our last day of vacation, honestly I just searched the closest urgent care to us and I am so thankful Well-Key is where we needed up. Checking in was extremely smooth, we were able to wait in the car which was …
Had a long wait because so many people were sick but right to the point, told her what was wrong, got prescriptions and done, thanks for great service
I recommend Well Key to anyone! You will receive excellent care and from very caring staff!!
Their wait time is a little long, but they’re the nicest people you’ve ever met and they’re all great
Well Key is an excellent medical facility!
I can highly recommend it. They have always been there for my emergencies.
Wonderful place nice caring doctors an staff an quick I recommend to anyone there great
Very helpful staff. The wait time for an urgent care wasn’t bad.
We had to visit here unexpectedly while vacationing with an increasingly lethargic and feverish toddler. The whole experience was just over an hour. The nursing and assistive staff were kind, helpful, and patient. The NP we saw, Kerry, was …
Long wait. Many people who are sick. Nurse and PA Brittany excellent. Highly recommend.
Very reasonable wait time considering how busy they were. I have waited as long in doctor’s offices where I had an actual appointment. FNP Jessica is fantastic, and I hope she is there next time I need to be seen. While I certainly don’t …
Great people waited quite awhile but they were under staffed so I can understand why very friendly
The staff here are beyond friendly and extremely relatable. They made me feel comfortable which I think is important when choosing a facility.
We were in from out of town and they were so kind on the phone and in the office. They were fast and friendly. Great experience.
Fast visit; patient, kind, caring staff. Convenient location with plenty of parking. I highly recommend Well-Key!!
Very fast, fair, and friendly. Also glad to have someone to see me this evening, I really didn’t feel well. Thanks So Much!
They are simply Awesome, very kind, and super friendly, I just love them also ,they are very honest .
I was a wonderful experience and very reliable people the front desk people and the whole staff are the best of the best thank you very much and God bless you all
We are from out of town. They got us in quickly and gave helpful advice and medication. Hopefully if I’m back in town again I don’t need a walk in clinic but if I do, I know where to come.
Very professional and though. Listened to my problems and helped me through all my symptoms. Genuinely caring. Being a Veterean it was nice to go to a place close to home that understand my needs.
Thankyou so much.
Well-Key Urgent Care couldn’t have been a more pleasant experience. From check in to being seen everyone was very kind. Even the wait time was not was not as bad as one would think. I would highly recommend this facility.
The entire team was amazing…from check in through seeing the doctor. They were very caring and I was well taken care of! I would 100% recommend!
I arrived at the Sevierville location at 11:30 a.m. and was still sitting in the waiting room at 2:15 p.m. The term “URGENT” obviously does not mean the same thing to them as it does to me. I was so sick (fever, chills, swollen glands, …
Love Well-Key…Everyone that works there is very nice….They spend quality time with u and they make sure that everything is answered before u leave….They are Awesome!!!!
I was on vacation and had to visit well key urgent Care.Everyone was so nice every staff that I came in contact with and they were generally concerned with my well-being I ended up keeping them later than they were supposed to be but they …
Just went for physical and drug test for a new job. Staff was really friendly the female doctor excuse me I don’t remember your name is awesome I wish
she was a primary care provider. But if anybody has anything urgent you will be …
The desk at Dream More suggested, without hesitation that I visit Well-Key for my knee. Service this Saturday morning was quick, the registration staff was very helpful. The Nurse Practitioner was outstanding and sent me for an x-ray. She will call me with the results.
The is nothing urgent about this urgent care we are from out of town my daughter got bite and had an allergic reaction while camping. Rushed her up here and was told there were 5 people in front of us. Keep in mind my daughter is dizzy , …
I had ended up getting sick while on vacation in Pigeon Forge and was able to get in and see someone quickly. The nursing staff and doctor were efficient, kind and caring! Thank you for taking care of me! ❤
They did a awesome job got to the bottom of the problem and started the healing process everyone was very nice to welcome me in
Came down with a fever the first day I was on vacation. This was the only place open at 5pm on a Sunday, so there was quite a wait, which was to be expected. Doctor’s diagnosis was right on and the medicine she prescribed helped a lot. 2 days later I am feeling much better.
I was on vacation and got really sick. I was afraid I had gotten COVID but it wasn’t. The only negative thing to say about my visit is I had to wait a long time but everyone was very nice and they all apologized to me but explained they …
I visited this facility due to extremely high blood pressure which apparently was caused by too much OTC medications. Being that I was on vacation, I wasn’t sure where to go. I am glad I found this place. Their check-in procedure is very …
Everyone was very kind. The doctor took a lot of time with me and explained thoroughly what was wrong. Thank you for caring.
The waiting time is about 4 hours, I have been here for more than 5h and still waiting to see the doctor.
If you are healthy avoid this place, if you’re sick call first, go to the …
My daughter and I were seen at the same time. The front office / check-in process was great. The nurse and doctor made my 6 year old daughter and I feel comfortable and we left with a clear treatment plan and we were confident we were going …
The staff was friendly and efficient. The waiting area, exam room, and bathrooms were clean and organized. I needed some blood drawn and an x-ray. Both were done on-site with results available before I left. I was given clear, written instructions as well as a prescription. My experience was excellent!
Front desk staff was very friendly but unfortunately could not accept my insurance. I’ve heard good things about this clinic so I will be back once I get on my own insurance.
The folks are really friendly and care about your health. They take the time to make sure you ar ok but the wait is not bad either.
Great staff from the front desk through triage and doctors. Courteous, friendly, efficient and professional. Highly recommend.
If you are in actual pain go to the hospital, this place did not help my pain. And now I’m at the hospital a 3am and they never suggested I got to an actual place that can prescribe actual pain relief medicine because this place doesn’t prescribe actual narcotics.
Courteous staff, seen quickly. Hoping the 3rd time’s a charm. Been to ER & a different urgent care & my illness comes back worse than before.
The personnel were so kind and professional. There were a lot of sick people and impatient people but the staff was very kind. Our wait was 1.5 hours but we received excellent care.
I walked in to the clinic at 5:20 and by 6:00 was in my truck headed home. Very quick, yet professional nurses and staff. Was well pleased and will return!
Great Place to revceive immediate treatment , couldn’t of been located in a better place Hospitality Excellent!
Took care of my emergency situation A.S.A.P. ….& efficient …
I was able to be seen extremely quickly and both of the ladies I saw were wonderful and caring. I felt listened to and they were very helpful. Would absolutely go back.
So it’s the week after the holidays and it seems like everyone is battling sickness. Well-Key was pretty crowded. We waited a while as expected but was treated very well and with a thorough diagnosis. Much appreciated.
I started feeling poorly over Thanksgiving. They got me in when they were very busy. The nurse and Dr. also felt bad, but they professional and kind. Great experience!
My wife & I have visited this clinic in the past, the front desk is very friendly & helpful, usually very busy but Dr. Kim is definitely worth waiting for, very caring, kind & takes time to listen. Highly recommend this clinic.
Was received quickly and check in a breeze. Short wait to be taken back to a treatment room. Very pleasant staff and the NP visit excellent. …
This was my first time at Well-Key. The check in was simple and you do everything from your phone. That was very user friendly. The staff was nice and the NP was great!
Super nice reception and assistance. The staff was all great and very knowledgeable answering all questions. Very pleasant fir urgent need of medical emergencies for out of state visitors.
Out of towners here. A tiny bit slow, BUT the office is clean and the staff and doc are SUPER nice. Doc was very friendly and she was so sweet to us. I would chose to go back to this location!
Both the nurse and the doctor were so friendly and genuine, they made my day and took care of my medical issue. I’d definitely recommend this place. I have a huge fear around going to any doctor from having so many bad experiences but I was really blown away by how kind and caring they all were to me.
Oh my lamb….!! I was visiting Pigeon Forge/Gatlinburg and got very sick. Immediately thought it was the flu or Covid. Registered online as I was in my way there to be seen. Surprisingly I was able to walk in and be called to the back right …
Hi was on vacation in pigeon forge and got a bad sinus infection. When to the well key urgent care . Was treated great by the friendly staff. The doctor was great got me back to enjoying my stay. Thank you 😊 …
The staff was friendly, explained everything in detail, professional, and just made you feel comfortable. Best experience I have had in a long time. This will be my go to place from now on.
Keep up the good work
I’ve been in the little nurse room for over an hour now and nobody’s even been in here. I’ve heard through the door our nurse talking about what they’ve had for lunch, what they want to eat next, and someone asked about a daughter. Not …
Although the wait time was long, I suppose that’s the times we live in. Registration was quick and easy. Vitals were taken and a lot of COVID questions asked. CRNP Virginia Sexton came in and checked symptoms then made diagnosis and …
I’ve visited this office multiple times and they have always been professional and courteous. They took all my concerns and statements seriously. I had to visit after a car accident, for a severe migraine, and for a severe sinus infection. they are excellent and kind. I’d definitely go back.
My experience was great. I was greeted with kindness and patience. They were good about getting folks taken care of. I felt heard and cared about. While waiting to get in to my regular physician this has been a great place to go.
I called before I went. I was told I couldn’t schedule an appt, that it was first come first served. So I arrived there this am around 11. I gave the receptionist my name and date of birth and cell number. She said she would send a link …
I met a young lady there of whom triaged me. This was the sweetest lady I think I have ever met in the industry. Also a young firefighter. We shared our love for Christ and all he does in our lives I’m sorry I didn’t get her name. You guys …
This place was super friendly and relatively quick! I was on vacation in Sevierville and needed antibiotics to treat a quick illness. This was the closest place to where we were staying. I was treated by Tara, and she was great. All of the staff were incredible and super helpful.
First day of vacation and wife comes down with a terrible cough. Lokk up urgent care and well key came up with good reviews. Well we have been here 2 hours and they have just came in and swabbed for test. Seems kind of extreme for there to …
On a family vacation and Tom started feeling bad, so we came to the clinic. Yes, we had a wait. But the service and the help was great. Thank goodness it was a sinus infection. 2 shots later and some medicine to continue and the vacation will stay on track.
We were on vacation when our 22 month old daughter got really sick. The first urgent care we went to wouldn’t see her because she was under 2 years old. We came here and they were great. There were a few people ahead of us in the waiting …
After a 10 drive from Florida and feeling miserable I googled Urgent Care clinics around and they were the closest open clinic. I walked in and was greeted, they text the registration and I waited about an hour (I honestly thought it would …
There were more than a dozen people there at opening. Their system was fast and efficient. The staff was great with my child. The facility is clean and comfortable, even has TVs in the patient rooms.
We were on fall vacation and our daughter came down with a severe headache. We had no idea where to go and decided to take her to Well-Key. Everyone was kind and helpful. They made us feel welcome. Our daughter received a very thorough …
1/27/23 First time here , was a long wait but the service you get is definitely worth the wait, great staff . I watched a older guy pretty much cuss out the front lady about the two types of COVID test and the lady didn’t deserve to be …
Great visit. Saw the doctor quickly on a Saturday Morning . Easy to communicate with Doctor ..she listened to all my symptoms …New looking building and it was clean and easy parking. Staff members were friendly and helpful …only took 50 minutes to get in and out ..thank you very much ..
I never write reviews but I felt like others needed to know. The absolute worst Urgent care ever! Both times we have been there at two different times of year the wait was ridiculous and the staff was not very helpful. No matter if it is an …
We were on Vacation and my son had an accident and cut himself pretty bad. The staff were so friendly and accommodating. The nursing staff did a great job of keeping him calm and talking him through everything. Even packed us a bag of supplies we would need for the rest of our stay. Thanks again.
The staff was great. No problems there.. had a challenge with the logging in on my phone as I did not have my glasses with me and then when giving the information for my pharmacy it showed them over the entire country but not mine 3 miles away!! Even with address and zip code! Thank you for being there for me well key
Absolutely loved this place and everyone there. The Dr was so very kind and my 3yr old loved her as much as we did. I could have talked to her forever. She diagnosed his RSV and gave us clear instructions on treating it. We are visiting Pigeon Forge or I would ask her to be his primary physician.
I was greeted by the front desk associates with a friendly smile. After asking a few questions, she texted a form to my phone that I filled out easily. The wait time was a bit long, but the nurse that showed me to an examination room was …
I had to go to the Urgent Care because my family Dr was on vacation and her partner wouldn’t treat me although she had my positive test results. Checked in online and they texted me my appointment time. When I got there they called me back …
This is probably the most friendliest staff I’ve experienced at an urgent care facility and everything was extremely clean as well! It was a quick and very good experience! I can’t praise the staff enough for how good they were with my …
Wait times are normal for Urgent Cares, plan for an hour wait and hope to be seen sooner. I was able to wait comfortably in my car, when called in I was taken straight back and seen and thankful that I did. The front desk was polite and …
My husband and I had just arrived the day before to the area. We were on vacation from Florida. Unfortunately, I needed medical help. Everyone at Well-Key were so helpful, compassionate and extremely friendly! I felt well taken care of …
Can’t do anything about the wait but once we were in a room, the nurse and NP were wonderful. I liked being able to wait in the comfort of our car. I was also shown a new trick to get my 5 year old to take medicine! Kerry was great, very compassionate and seemed genuinely concerned for my daughter (who had flu A while on vacation).
The Nurse practitioner was awesome. Her care and treatment made me feel like she was my family physician, very kind and friendly all while checking me out thoroughly. Her Nurse was very good as well. Her shots didn’t even hurt like she had …
Could not have had a better experience at Well-Key. I am visiting from out of state and was having asthma issues. I was treated so kindly by the reception staff, the nurse, and the doctor. My doctor had the most incredible bedside manner- I …
We were attending a Student Conference in Gatlinburg and, due to a freak accident with a handrail, one of my students got an incredible splinter deeply embedded under her fingernail. Well-Key took incredible care of her! They were kind, …