Our mission is to provide peace of mind to our customers through sound insurance and exceptional service. We provide home, auto, and business insurance through our trusted independent insurance agent partners.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
1900 S 18th Ave, West Bend, WI 53095
We had quite a bit of damage to our tree from the freezing rain, then snow on top of that and then days of freezing fog. We had some damage to our house from a fallen limb. Our agent got hold of the clams adjuster very quickly and he was very swift in getting our claim paid.
Claim was handled fast, everything was settled in a weeks time and they were very helpful and compassionate for our loss. Couldn’t ask for more.
The West Bend team was tremendous to work with. They were out to adjust my claim the day after my agent submitted it. The adjuster was very knowledgeable in the field and answered all of my questions on site and they make you feel like a …
Our Claim adjuster was very professional and kept us up to date with any and all info pertaining to our claim. I could not be any more satisfied. Thank You West Bend for turning out negative incident into a very Positive experience.
My first homeowners claim ever and I worked in the insurance industry for 37 years! West Bend and my adjuster Andy Steeno were phenomenal! My water damage claim from a faulty a/c unit was quickly resolved. The contractors recommended …
I have had West Bend Insurance for over 10 years and have never had a homeowners claim until now. We had the Derecho 2020 come through Iowa and caused a lot of damage in Iowa. My experience from the initial call in to claims and …
I strongly advise against West Bend for home insurance. A hail storm recently came through our neighborhood severely damaging both of our cars, as well as our roof, siding, gutters, and window sills. While West Bend was willing to cover the …
Worse company to deal with!..Crooks who take what they want from your account even after you have changed insurance provider..Don’t trust them and definitely don’t let them get your bank account for direct pay..Not to mention they are over priced.
We were covered by West Bend for five years. the whole time we lived in IA. An independent agent recommended the company based on our needs. We never had reason to file an auto claim, and received a rebate every year. In our lives we had …
West Bend did a wonderful job in helping us with our water loss claim. It was easy to file a claim, to get an adjuster here (extremely friendly and helpful adjuster), and to electronically work with our claim representative. I would …
Horrible company to deal with. Something that should have been pretty cut and dry got drug out over months. They also argued over details that had pretty common sense reasons.
Horrible company. Refusing to pay the damages caused by rain to a non profit foster child organization. What kind of monsters are you? We expect better from you!
My wife and I have had our home insured by West Bend Mutual for close to 20 years (two different homes). We always thought that home owners insurance was like a yes or no question. Either you have it or you don’t. We never put any …
If I could give zero stars I would. Their insured rear-ended our new car totaling it. Because of my husband’s defensive driving, not a tailgater, no other vehicles were involved. Police were called but never showed up so their insured was …
As I worked with my agent and claim representative from West Bend the process was handled quickly and with the greatest of ease. My claim representative explained the entire process clearly and concisely making the whole experience better than I imagined. I recommend you give them a call today.
We have been with West Bend Insurance for around 10 years. They pretty much write everything for us on 2 companies and my personal. Claims are ugly for everyone but they make it easy and professional. I highly recommend them for business or residential services.
I’m very happy with West Bend insurance they are kind and courteous and very helpful Brian Cavanaugh Followed up with me as promised that was very kind of him
Thank you for taking care of me and my family 🙏🤠 …
If I could give zero stars I would. Extremely unprofessional. Jessica in the claims dept. is the absolute worst. She has a nasty attitude with a slick mouth that makes a person wish they could reach through the phone and grab her. She does …
I am a personal injury lawyer who has worked for insurance companies and injured parties for over 50 years. I have handled thousands of cases. Special adjuster Eric Essinger is a throwback to the days when the adjusters knew the law and …
UPDATE: After I posted this review, I had a comment from the Owner asking me to email my claim number to them. After a few days, I called them since I had received no response. I talked to Matt who informed me that their Managers had looked …
Worst insurance company ever to deal with. A driver with their insurance hit my parked car and it’s been a nightmare even getting my adjuster to pick up the phone or call me back. I’m now going on week 3 of waiting for appraisers to decide …
This place is a joke. Don’t bother attending any events that are held here because they will call the police and try to charge you for trespassing at their PUBLIC events in their PUBLIC parking lot. A worker simply could have approached the …
They dropped me as a client after +25 years because they said I needed a new roof. The roof was replaced as suggested. They never check back with me. Just assumed the roof wasn’t replaced. My new insurance company is 40% cheaper. Thanks West Bend Mutual.
All of my businesses have been long time customers. First time I have needed them to help with a claim ever and they quickly denied coverage with a fine print loophole. Unbelievable that we have paid for all these years.
I have been insured with West Bend for several years. I love getting my claim free refund check! What other insurance carrier gives you back 5% of what you pay?!
I have been trying to get paid for my wrecked trailer that one of their insured elderly clients damaged by deviating from his lane. Mitch, my contact, has been dragging his feet. It has been over five weeks. They gave me a check that did …
UPDATE 12/13/22 – It’s been 661+ since my home was damaged. Still no resolution. Still living out of boxes. Still suffering. Still trying to get home. Still no resolution in sight. Take warning of how my family has been treated and …
I was rear ended by a client that has West Bend Insurance they wouldn’t pay for the rental right away so my insurance had to cover the first week then be reimbursed. The repair shop has taken longer then expected and they left a rude …
Seriously one of the slowest, worst experiences of my life.
While my agent was very nice to speak with, my accident took FOREVER to resolve. I mean it. Agents are hard to get ahold of. Had an accident and it took over 3 …
Revenge is best served up cold 🥶
In 2014 after having this garbage company for over 20 years we had a major claim, our neighbors tree fell on our garage and destroyed it they promptly paid the …
I have had a terrible experience dealing with West Bend Mutual Insurance. I was in a car accident 3 weeks ago where another car ran a red light and totaled my car. They cover the other driver, who claimed I ran the red light, and have been …
Had to haggle to get a rental car after one of their clients hit us in a 4 car pile up. They were upset that our car was in storage after being totaled and refused to pay even though it had been removed days before. We didn’t get a rental …
Run away FAST from West Bend Insurance! We had them for business insurance. Long story that I won’t get into details, but it cost us 10k to defend ourselves from our OWN INSURANCE COMPANY and get them to step up for what they were supposed …
I’ve been with West Bend for several years now and never needed to file a claim before. My daughter was involved in a car accident while at college where the other driver was at fault. Because of their low limits we needed to handle the …
Good luck if you ever get in a car accident with a West Bend policy holder. West bend does not accept fault for anything and you’ll be screwed. My contact at my own insurance was even in shock & she’d never seen this happen – she legit …
We had West Bend insurance for a policy term for a full year. On our next renewal we missed seeing the letter for payment and received a letter in the mail saying we were cancelled. We called our insurance company and made a payment for …
Someone rear-ended me, and their insurance is West Bend, and so far it has been a terrible experience. …
I had hail damage to my roof, siding, screens, and gutters from a May hail storm. I had a local roofer inspect in July, said my roof was bad and needed to be replaced, so I filed a claim. West Bend was prompt at getting an adjuster to …
I’ve had excellent service from West Bend on two occasions. One was hail damage and the other was a driver backing into my parked vehicle at a restaurant parking lot. In both cases, West Bend came through with great service, including …
We had hail damage to our roof my agent was right on top of things. He was able to get a field adjuster out to our house in a very reasonable amount of time, we had our roof totally redone and paid for I want to say it was like 2 months, West Bend & their agents where great to work with.